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Ramada Plaza Leon

Leon · Mexico

Portal Bravo 14View location

8.4/10Excellent1,000 Reviews
Cleanliness8.4/108.4
Service8.8/108.8
Comfort8.2/108.2
Condition8.0/108.0
Amenities8.2/108.2
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Ramada Plaza Leon

Located in the historic heart of Leon Guanajuato Mexico Ramada Plaza Leon offers the opportunity to enjoy a trip with your family or your partner in our comfortable and spacious rooms some with a privileged view of the main square of the city.

You can also travel with your pet since we are pet friendly. Our rooms are ideal for business travelers equipped with desk / safe / hair dryer / coffee maker / plasma TV.

During your stay you can enjoy our services such as a gym / business center / room service / parking and complimentary WI FI. With multiple attractions just a few minutes away such as bars; restaurants / museums or churches.

You can go shopping at the most exclusive malls or visit the industrial parks / our main convention center Poliforum Leon is located just ten minutes away. Six meeting rooms for your events with capacity for up to 180 people.

Read more about this hotelShow less

In addition to two family restaurants with a terrace that allows you to appreciate the unique view of the city.

Ramada Plaza Leon is centrally located in León, a 4-minute walk from Cathedral of León and 14 minutes by foot from Heroes' Causeway Arch. This hotel is 1.5 mi (2.5 km) from Plaza del Zapato Commercial Center and 2.1 mi (3.4 km) from León Stadium.

Make yourself at home in one of the 168 air-conditioned rooms featuring Smart televisions. Your Select Comfort bed comes with premium bedding. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have showers and hair dryers.

Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in León? This hotel has 6426 square feet (597 square meters) of space consisting of a conference center and meeting rooms.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Pet max weight (per pet) in kg is 15 Pet max weight (per pet) in lb is 33 Only dogs and cats are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)

Important information

  • You need to know
    • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately MXN 250 to 250 for adults, and MXN 185 to 185 for children
    • Airport shuttle fee: MXN 500 per person (one-way)
    • Pet deposit: MXN 500.00 per stay
    • Pet fee: MXN 250 per pet, per day
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Main square 0.1 km / 0.1 mi
Leon Hall 0.1 km / 0.1 mi
Martyrs Plaza 0.2 km / 0.1 mi
Parish Church of San Sebastian 0.2 km / 0.1 mi
Ayuntamiento Del Municipio De Leon 0.2 km / 0.1 mi
Founders Plaza 0.3 km / 0.2 mi
Casa de la Cultura Diego Rivera 0.3 km / 0.2 mi
Cathedral of León 0.3 km / 0.2 mi
Historical City Archives and Archaeological Museum 0.4 km / 0.2 mi
Manuel Doblado Theater 0.4 km / 0.2 mi
Museo de Arte Sacro 0.4 km / 0.3 mi
Plaza Martires del 2 de Enero 0.9 km / 0.5 mi
Expiatory Temple of the Sacred Heart of Jesus 1.1 km / 0.7 mi
Heroes' Causeway Arch 1.2 km / 0.7 mi
Distrito León MX 2.3 km / 1.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2015
  • Total number of rooms: 167
  • Number of floors (main building): 8
  • Single rooms: 47
  • Double rooms: 94
  • Junior suites: 7
  • Accessible rooms: 5
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Visa Electrón
Show 63 more facilities & services
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Golf course
  • Small pets allowed (under 5 kg)
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fi
  • Local and international calls
  • Car hireExtra charge
  • Transfer serviceExtra charge
  • Secure parking
  • Valet parking
  • Airport ShuttleExtra charge
  • Room service
  • Laundry service
  • Medical serviceExtra charge
  • Babysitting serviceExtra charge
  • Multilingual staff
  • 24-hour security
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilitiesExtra charge
  • Cloakroom
  • Lift access
  • Newspaper stand
  • Terrace
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Air conditioning in Restaurant
  • Conference room: 8
  • Meeting room: 8
  • ProjectorExtra charge
  • PrinterExtra charge
  • PhotocopierExtra charge
  • Business centre
  • Audio-visual equipment rental
  • Breakfast
  • Buffet lunch
  • À la carte lunch
  • Set menu lunch
  • À la carte dinner
  • Breakfast and dinnerExtra charge
  • LGTBIQ friendly
  • Children get free accommodation, meals payable on the spot
  • Early Check-in
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Fitness
  • Billiards
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ramada Plaza Leon

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room NON SMOKINGRoom • NON SMOKINGROO.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ramada Plaza Leon

    Room NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ramada Plaza Leon

    SUITE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ramada Plaza Leon

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ramada Plaza Leon

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE TWO DOUBLE BEDS WITH VIEWSJUNIOR SUITE • TWO DOUBLE BEDS WITH VIEWSJSU.2D-WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO DOUBLE BEDS WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ramada Plaza Leon

    JUNIOR SUITE TWO DOUBLE BEDS WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO DOUBLE BEDS WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2D-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ramada Plaza Leon

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ramada Plaza Leon

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ramada Plaza Leon

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Ramada Plaza Leon

8.4
Excellent
1,000 Reviews
Cleanliness
8.4 /10
Service
8.8 /10
Comfort
8.2 /10
Condition
8.0 /10
Amenities
8.2 /10
100 reviews shown
10/10
Exceptional
31 Dec 2025
Armando
The room was spotless and clean. The only thing that was not up to par was the Bed. I have been staying there for years and it seems like the mattresses are the same ones that have been there for years. Hard as a rock. You would think that after all these years they would upgrade the mattress but no it's the same old hard mattress. Everything else was great
Leisure Family
4/10
Poor
25 Jul 2025
Viviana
The representative at the check-in area was not polite or showed willingness to help.
Leisure Family
10/10
Exceptional
21 Jul 2025
Julio
Todo
Leisure Family
10/10
Exceptional
23 Jun 2025
Gladys
The service
Business Friends
10/10
Exceptional
09 Jun 2025
Jose
Great service highly recommend this hotel right in the center of everything in Leon
Leisure Friends
4/10
Poor
03 Jun 2025
Jazmine
It is a nice hotel, well located, I can't say anything about the view because my room had no view but it is in centro of Leon which I like because so many stores, and places to eat around the area. There is a parking lot, they have a restaurant inside but I didn't go. The rooms are spacious, small tv for such a big room, they look old, I feel like a renovation would help a lot since the beds are super uncomfortable, since my arrival found issues with the rooms but at least they helped me and moved me like 4 times but the beds were mostly the same in every room super hard to rest. Anyway, I wouldn't recommend this hotel. Seems like this is more a hotel for people doing job related business than for visiting the city.
Leisure Friends
8/10
Excellent
14 May 2025
Susana
I liked the location and the fact that they gave us a pass to go to a gym near by. The breakfast buffet was excellent.
Service and staff were all great. I guess the only thing I did not like is that the hotel is too old.
Leisure Family
8/10
Excellent
06 May 2025
Estela
The hotel is nice but not super clean. The carpet in the room was very dirty and the sheets were not changed from the previous guest. The mattress was hard and not comfortable. The area around the hotel is nice and lots of things to do. I would stay again but definitely ask for the sheets to be changed and carpet to be vacuumed.
Leisure Partner
4/10
Poor
03 May 2025
Angelica

Not recommended

Hotel is not as seen on pictures. Needs maintenance. No gym equipment and the machines at the gym, none of them worked. Mini split units kept making loud noises. I barely turned on the shower when a big puddle of water went all over the restroom floor. Toilet barely flushed.
Friends_and_family Family
10/10
Exceptional
28 Apr 2025
JOSE ANTONIO MAX
It is very convenient, great view and I recommend it. It was a little bit noise at night because there is a bar nearby, but it was ok, and I slept pleasantly
Leisure Family
10/10
Exceptional
12 Apr 2025
Marisa
Centralized
Family
10/10
Exceptional
10 Apr 2025
Cesar
Muy bonito todo
Leisure Family
8/10
Excellent
09 Apr 2025
Andrea
Ramada was super friendly and nice, if you dont have transportation and want to see around please ask for Jacinto he was super helpful and affordable! He drove us around showing us beautiful Leon GTO if you are looking for something specific just ask away and he will guide you and if you stay in the suites that have the view to the Jardin/ Centro you will never be tired of it ! its so mesmerizing and truly beautiful in all its glory! please make sure to ask around for places / recomondations because it is in the centro it tends to be a bit more expensive but nothing crazy! ALL in ALL i give this place a 4.5 the only reason its not a 5 is because the beds are a tad bit hard but had a great time here ! not to mention they have an ATM right next to the hotel , super friendly staff and receptionist / nice lobby and restaurant right by the lobby as well! super convinient.
Business_and_leisure Family
6/10
Pleasant
26 Mar 2025
Ofelia
We found a cockroach in our room the morning we left the property. Pillow cases looked yellow/dirty. A/C worked okay but a few nights the air coming from there had a horrible smell.
Staff was friendly and welcoming. Perfect location.
Leisure Partner
10/10
Exceptional
26 Mar 2025
Jeaneth
Hugo was amazing help during my trip!
Leisure Friends
10/10
Exceptional
25 Mar 2025
Perla
Very central to everything.
Leisure Partner
10/10
Exceptional
23 Mar 2025
Alma
Close to everything
Leisure Friends
10/10
Exceptional
16 Mar 2025
PATRICIA
I really love this hotel it is a pice of history in Leon people
Makes you feel like home I really enjoyed and will come
Back.
Leisure
4/10
Poor
14 Mar 2025
Verified traveler

Very disappointing

A decent location, but I was given the ugliest room with a terrible view. Hotel was empty and there was no way to choose a better view, so I don’t think they like Hotels.com customers.

I could not have had a less nice room. It was almost like a joke.
Business
6/10
Pleasant
11 Mar 2025
Lorenzo
Everything was great except the view I was hoping to get. It was advertised with a view and when I asked if I had one I was told I had to pay extra. It should be stated on advertisement.
Leisure Family_with_children
8/10
Excellent
11 Mar 2025
Timothy
The properties location is excellent and the price is right but the property is not close to an 8 in my opinion. Location is a 10 price is a 10 property is a 5
Leisure Friends
10/10
Exceptional
10 Mar 2025
David R
Gracias, siempre un placer!
10/10
Exceptional
10 Mar 2025
David R
Gracias, siempre un placer!
6/10
Pleasant
07 Mar 2025
Arely
I like the convenience of the location. Getting an Uber was easy & safe. I like there there are many shops & the area is walkable.
I traveled with family & we were a group of 12. We had 5 rooms total. We all asked for a late check out & paired the difference the day of. I didn’t appreciate that the girl at the front desk was trying to charge me $100 pesos more than my brother. I told her that she had charged him Less & she quickly changed the price to match his. In addition the guy at valet was charging $1600 Pesos to take 6 of us to the airport. It was much much cheaper to get several Ubers. Once I said “ no thanks “ he lowered the price to $1000 pesos. I didn’t like feeling as if I was getting ripped off at the hotel we stayed at. Otherwise it was a good experience. Clean & the buffet was tasty.
Leisure Family_with_children
6/10
Pleasant
05 Mar 2025
Fanny
Great location and staff! But the building definitely needs an upgrade - the beds were hard and dated decor. The hallways are ok but definited dated. A remodeling to the bathrooms are much needed.
10/10
Exceptional
03 Mar 2025
Paul J

Very good hotel

Excellent location. Great price and very comfortable
Business
8/10
Excellent
03 Mar 2025
Angelina

Todo bien

Todo bien, el check in un poco lento nada más, pero en general las instalaciones, ubicación y atención son buenos factores
Partner
10/10
Exceptional
02 Mar 2025
Ricardo
Ok
10/10
Exceptional
01 Mar 2025
Airynee
The staff is amazing. We loved our stay.
Leisure Family_with_children
2/10
Poor
28 Feb 2025
Alma
Do not book here, construction noise starts at 8am and stops around 6pm. In our room we hear constant banging noises. Cockroaches in our room and front desk didn’t care.
No te huespedes aqui, No reserve aquí, el ruido de la construcción comienza a las 8 a.m. y termina alrededor de las 6 p.m. En nuestra habitación escuchamos ruidos constantes. Cucarachas en nuestra habitación y en la recepción no les importaba.
Leisure Family_with_children
8/10
Excellent
28 Feb 2025
Hugo
The valet parking staff very friendly and helpful all the time
Business_and_leisure Family_with_children
6/10
Pleasant
23 Feb 2025
James
Older hotel with some rooms overlooking the central plaza. It was renovated about 10 years ago, and could use another update. Less firm mattresses would be the first upgrade to make.
Business Friends
6/10
Pleasant
23 Feb 2025
Megan
Extremely rude staff! The door lock is not safe and doesn’t lock properly. Needs to be thoroughly dusted. The view was beautiful.
Leisure Family
2/10
Poor
22 Feb 2025
Sandra
They only had hot water for one day, the rest of the days I had to shower with extremely cold water, they had roaches everywhere, it was extremely noisy as well can hardly rest because every morning they would have construction going on.
Leisure Partner
2/10
Poor
20 Feb 2025
Mariah
Desilucion de cuarto !!! Sabanas y colchas manchadas, Colchon muy duro y viejo. La regadera tapada el agua estancada y flotaba la basura al rededor.
Este hotel esta caro para los cuartos que ofrecen que en realidad necesitan atencion y remodelacion.
Leisure Partner
10/10
Exceptional
19 Feb 2025
Jose
The hotel and the staff are great people
Business_and_leisure Self
6/10
Pleasant
16 Feb 2025
Mauricio
Cannot get food or drink after 9:30pm
Leisure Family
6/10
Pleasant
15 Feb 2025
Mary
Great area! Loved the staff and breakfast buffet. The next time I will upgrade our room. The bed was hard and the carpet was old. The room was also noisy. I will pay more next time for an upgrade to the room. We would definitely stay there again, but pay more for a nicer room.
Leisure Partner
10/10
Exceptional
11 Feb 2025
maribel
Everything was good but the beads 😬 it was super hard
Can’t sleep because I was feeling like I was sleeping in the floor 👎
Leisure Friends
8/10
Excellent
11 Feb 2025
roman
I ate the over-priced breakfast. I ordered an over easy egg. They brought a scrambled egg. The manager refused to make me another egg even though he acknowledged it appeared to be a misunderstanding.
Friends_and_family Family
6/10
Pleasant
10 Feb 2025
Rosalia Soto
I do like the customer service
10/10
Exceptional
09 Feb 2025
Joel
Hotel was perfectly close to the plaza and very nice staff.
Leisure Partner
10/10
Exceptional
05 Feb 2025
claudia
Highly recommended housekeeping available daily. Our 6 day stay was perfect with the best balcony view. Walkable distance to everything you need from eating shopping pharmacy ect.
Leisure Family_with_children
10/10
Exceptional
02 Feb 2025
Edgar
Uno de los mejores hoteles. El hotel está limpio y muy moderno con un toque de México. El servicio y todas las personas fueron amables de principio a fin. Me encantó. Tendré que regresar pronto.
Leisure Family
6/10
Pleasant
29 Jan 2025
Rodolfo
Average hotel for average people and staff.
Business_and_leisure Family
10/10
Exceptional
27 Jan 2025
Jennifer
Great place, safe and close to things
Leisure Family_with_children
6/10
Pleasant
25 Jan 2025
Jenny
It was beautiful, the cleaning girls did just a great job. ♥️
10/10
Exceptional
25 Jan 2025
Veronica
Property is near everything. The rooms are comfortable clean, staff was really nice. Food was great.
Leisure Family
10/10
Exceptional
23 Jan 2025
Veronica
Love the property is clean, staff is nice, the hotel is close to everything.
Leisure Family
10/10
Exceptional
20 Jan 2025
Fatima
It was clean and staff were great. It is at a very convenient location where everything from church to convenient stores were right next door. We love that even when we stayed out very late, there was someone always at the parking lot entry there to greet us. We were very happy with our stay and hope to do business with them soon.
Leisure Partner
4/10
Poor
19 Jan 2025
Ramon

Cecy front desk horrendous service

Hotel has excellent location. However physical condition is terrible doors with no internal lock. Carpet outdated, bathroom dirty.
Besides customer service at check in was horrendous, we arrived early morning to left luggage, a person named Cecy, started to mocking because was to early when other employee ask if we were checking out. We say that we were to left luggage and return when room are available. They offer for US$30 to allow to check in at 9:00hrs. We denied to pay ask when we can return for the room. the other employee offer to have one room at 13:00hrs. We come back at that time and Cecy “the front desk employee tha mocked whe we arrive earlier”. She refuse to allow to check inn at 13:00hrs and that the check in was at 15:00hrs. My wife started talking to her and she was arguing again that rooms were no available that we need to come back at 15:00hrs. We asked politely to allow check inn when rooms were available but she denied, finally at 15:00 o’clock we asked and She gave the key in one second. We were sitting in front of Her and never call Us. Meaning that the room was ready before that time.
That kind of employees can destroy a good service that a company try to provide.
Friends_and_family Family
8/10
Excellent
19 Jan 2025
Salvador
Personal bien, entendible hotel con años. Centro decayó. Instalaciones de la regadera se pueden mejorar.
Business_and_leisure Self
4/10
Poor
14 Jan 2025
Verified traveler

Needs a re-hab

Old hotel which needs a total rehab. Old carpet stinks, the whole bathroom looks dirty, the whole room is dirty, looks dirty and smells bad.
Partner
8/10
Excellent
06 Jan 2025
Fernando
Clean and safe
Leisure Family_with_children
8/10
Excellent
06 Jan 2025
nayeli Estefania Acosta
Good and clean
10/10
Exceptional
05 Jan 2025
Luis
Best place to stay
6/10
Pleasant
02 Jan 2025
Araceli
Did not have good customer service, breakfast was not good
Leisure Partner
2/10
Poor
02 Jan 2025
Verified traveler

Won't stay here again

There were roaches (small) on restroom found them every day. We informed the person at the front office but nothing was done. Also, there was a foul odor coming from the restroom drain. Food at the restaurant not so good but the waiters were super nice.
Friends_and_family Family
8/10
Excellent
27 Dec 2024
Victor
Good quality hotel, right in the historic downtown area of The city, accesible to many stores and restaurants all at walkable distance. Good price hotel rooms. We will definitely stay again in the future.
Leisure Partner
10/10
Exceptional
27 Dec 2024
carlos
The location in downtown is very accessible close to restaurants and stores and great area to walk around, Very friendly staff.
Leisure Family
8/10
Excellent
23 Dec 2024
Victor
Right in the downtown area.
10/10
Exceptional
20 Dec 2024
Alfredo
Bonito, cómodo, céntrico. Camas muy amplias, suaves para un excelente descanso.
Friends_and_family Family
10/10
Exceptional
19 Dec 2024
Maribel
Amazing place had a great experience over all.
10/10
Exceptional
18 Dec 2024
Raul
This place is historic and have views at front Libby, the employees are amazing friendly staff clean place they have parking and second floor restaurant bar you can see the main plaza and churches, good food and prices are ok
I like to came back again
Thank for everything
Raul cabriales
Self
2/10
Poor
17 Dec 2024
JOSE LUIS
Insects
8/10
Excellent
16 Dec 2024
Maria
The location is fantastic for shopping, dining, and sightseeing. Once you arrive if you have a vehicle valet parking service is awesome. If you have a room with a balcony it may be a bit loud at night for some people but nothing crazy. The breakfast at the hotel was not the most delicious but very convenient. Buffet for 2 was about $23. Staff was helpful but some were a bit standoffish. My only complaint was the restroom, the smell from the drain is pretty strong if you close the window in the restroom.
Leisure Family
6/10
Pleasant
13 Dec 2024
Huahua
Había un generador fuera de la habitación y había mucho ruido. Incluso pedirle a la recepción que me diera la contraseña de la red era incorrecto.
Business Friends
6/10
Pleasant
06 Dec 2024
Huahua
La contraseña de la wife proporcionada por la recepción era incorrecta.
10/10
Exceptional
04 Dec 2024
Sandra
Love the location and staff
Leisure Family
10/10
Exceptional
04 Dec 2024
Antonio
Everything was fine. The internet connection could get an upgrade
Business_and_leisure Self
10/10
Exceptional
03 Dec 2024
Ecliserio
Ninguno todo bien
Friends_and_family Family
10/10
Exceptional
02 Dec 2024
Joe
Great service
Leisure Self
10/10
Exceptional
02 Dec 2024
Viviana
As a travel advisor on a leisure trip, I made a quick stop in Leon at this fascinating hotel in center of the city. Excellent parking and valet services, as well as friendly, trustworthy staff who go above and beyond to accommodate your needs. Keep in mind this hotel is about a three star at best in terms of bed comfort and room amenities, however the service and the location and hotel property amenities are well over a 4 star experience. I definitely recommend for those short term stays as it is a great value. Thank you so much!
Leisure
10/10
Exceptional
28 Nov 2024
Greg
we got upgraded and was perfect
Leisure Partner
6/10
Pleasant
28 Nov 2024
Francisco
Está en el centro. Pero huele fue desde la mañana hasta el medio día… un olor a drenaje que no se aguanta…. Hasta cuanto uno está relajado en el cuarto el olor es fuerte. En el restaurante me salió un mosco y ni se preocuparon por darme otro plato ni me lo comí….. pero si lo tuve que pagar.
Leisure Family_with_children
6/10
Pleasant
26 Nov 2024
Alejandro
Olía mucho a drenaje mucho ruido se podía oír cuando un air acondicionado prendía la regadera le salía agua por todos los lados
Business_and_leisure Friends
10/10
Exceptional
25 Nov 2024
Gladys
Super!
10/10
Exceptional
24 Nov 2024
Sylvia
Staff was very helpful.
Leisure Family
10/10
Exceptional
21 Nov 2024
Manuel
Staff was extremely helpful and friendly!
Leisure Family
10/10
Exceptional
13 Nov 2024
Sylvia
I love the Courtyard and the convenience of shopping.
Leisure Self
10/10
Exceptional
11 Nov 2024
Guadalupe
The beds were very hard. Other than that everything was okay.
Leisure Family
10/10
Exceptional
09 Nov 2024
Bella
Very clean, good food in their restaurant, staff is very nice.
Friends_and_family Family
8/10
Excellent
05 Nov 2024
Saul
Location location , in front of main Centro plaza
Leisure Friends
8/10
Excellent
04 Nov 2024
Christine
While the location of the hotel was great and the staff was friendly, the advertised internet was basically non existent. This is very disappointing as it is so important in todays world for travellers to be able to access the internet to communicate with family and to make travel plans.
Leisure Partner
10/10
Exceptional
03 Nov 2024
carla
Great location!
Leisure Family
10/10
Exceptional
31 Oct 2024
Mauricio
n/a
Leisure Family
4/10
Poor
31 Oct 2024
Fatima

Great Location, horrible service !

I have stayed at this hotel before after a horrible experience when booking a hotel around the corner called Real Rex, it was an amazing experience a year ago. Not so much this time around, the beds were rock hard and felt like concrete. Entering the room, everything I never thought could be wrong was. The light bulbs needed to be changed out, sate box was not working, there was no phone in the room installed and my major issue was the cable and WiFi. It was a daily malfunction of the room between the hours of noon - 4pm, not sure if they had a programming to shut it off or if it was just a horrible location for WiFi and the room overall was a place to stay but I’m reconsidering not booking there again. As much as I complained about things going wrong and had maintenance constantly back every day, not one front desk lobby rep offered to swap my room out. I’m highly disappointed in this service.
Friends_and_family Family
10/10
Exceptional
29 Oct 2024
Jose Perez
The location is wonderful and the on site parking with valet is very convenient. They were always very friendly whether we were coming or going. Housekeeping did a great job. Our room was always clean and the entire hotel looked great. We had a suite and the space was perfect for all of us.
Leisure Family_with_children
8/10
Excellent
26 Oct 2024
donaciano
Excellent location
Leisure Family
6/10
Pleasant
23 Oct 2024
Angela
My room was clean but one night notice in trash can from restroom there was a small roach. Also the shower curtain was dirty. Room phone wasn’t even connected.
Friends_and_family Family
4/10
Poor
22 Oct 2024
Nathalie

Décevant

Excellent service de voiturier et excellent service à la réception.

Par contre, dans la chambre 254, un des lits doubles était sale. Nous avons retrouvé une poignée de cheveux dans le lit, et des tâches noires les taies d’oreiller n’avaient pas été changées, elles avaient une odeur , ne sentait pas bonne. Deuxième visite à cet endroit et nous avons été très déçu

Le buffet déjeuner est super, il y a de tout. Ils préparent les omelettes et les œufs ainsi que les tortillas. Yogourt, fruit, jus frais et viennoiseries.

Pour notre part, nous n’avons reçu aucun privilège de l’établissement avec notre accès VIP

Friends_and_family Friends
2/10
Poor
21 Oct 2024
Verified traveler

Disappointed!

Very bad service, management was not available to assist with problems with room cleanest, duty sheets, roaches in the room. Requested changed of rooms three times. We requested room upgrade and supposedly nothing was available. Reservation agent didn’t care about giving good service and to change our view
Business
10/10
Exceptional
20 Oct 2024
Francisco Javier
Location
Leisure Family
10/10
Exceptional
14 Oct 2024
pablo
La mejor vista que pueda tener un hotel
2/10
Poor
13 Oct 2024
David
Lo único agradable fue la cercanía al centro y la plaza. Lo demas estuvo mal para mis gustos. Cuarto con cucarachitas negras, por lo que pague me dieron el cuarto mas feo con olor a drenaje el baño y la vista un tremendo rotoplas en la ventana. El closet con ganchos viejisimos y quebrada una repisa.
Leisure Partner
10/10
Exceptional
06 Oct 2024
Sandra
Love the location, their staff and cleanliness
10/10
Exceptional
06 Oct 2024
Lizette
They're good!
10/10
Exceptional
03 Oct 2024
Maria
Very good hotel in an amazing area. Everything is within walking distance. The hotel offers excellent transportation to anywhere further. Has to be the best option in this area. Would definitely stay here again.
Leisure Family
2/10
Poor
03 Oct 2024
Amalia
The room was old and the shower curtains were torn and mokdy
Leisure Family_with_children
6/10
Pleasant
01 Oct 2024
Martha
Not bad for the price. However, the beds are the worst beds I have EVER slept in. The floor would have been just as good as bed. The hotel needs an uodate but the staff is wonderful.
Leisure Family

Location & surroundings

Ramada Plaza Leon
Portal Bravo 14, Leon, Mexico

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Ramada Plaza Leon

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