Name: Chicamocha
Address: Calle 34 No 31-24, Bucaramanga, CO

10/10

Exceptional

23 Jul 2026

Anansa Ninaska

Very clean facility.

2/10

Poor

12 Jul 2026

MARTHA

Our room was not cleaned, and the towels were not replaced. In addition, the safety box was not working, the hair dryer was broken, and there were no shower caps or facial tissues provided.

Furthermore, the restaurant staff was not friendly at all on Saturday breakfast.

Overall, the hotel’s standards of cleanliness, maintenance, and amenities are very poor and far below what we expected. It was a very disappointing experience, I will never stay in the Chicamocha Hotel never again.

Family

10/10

Exceptional

01 Jul 2026

Juan Ruben Gomez

The staff is very professional and polite. Always greets with a smile and professionalism.

Partner

6/10

Pleasant

02 Jun 2026

Kirby

The property was very clean. However just realize that it’s a very outdated hotel. If no better hotels are available, you’re probably better off just renting an airbnb to be honest. Staff were kind but the hotel had some strange regulations and customs. They charge you to have friends come to your room for a brief visit, for example. Felt like I was being watched. Power was out one night for many hours, no backup generator, room became unbearably hot. Overall just kind of a strange experience.

Self

10/10

Exceptional

27 Apr 2026

Fernando

The property is well located and the staff is excellent. The rooms are confortable , but need some updating and conditioning. The rroom shades make it dificult to sleep longer. Price and breakfast included is a good option.

Self

2/10

Poor

30 Mar 2026

Sara

Habitación horrible, desayuno malas condiciones, solo huevos y pan. La piscina no estaba funcionando y cobraron casi medio millón de pesos

Partner

10/10

Exceptional

22 Mar 2026

Anny

They have a good size pool, closed to the gym there is a pool table and a pin pon table. i did not have time to try a massage.

Family

10/10

Exceptional

21 Mar 2026

Reymon

Very good 👍

Friends_and_family Friends

4/10

Poor

21 Jan 2026

Sandra

I stayed at the Chicamocha Hotel in Colombia, and they use a taxi transportation system for tourists. We used this service, and the charges were extremely excessive and exploitative.

Business_and_leisure Family

2/10

Poor

22 Dec 2025

Kelly

Food was cold

6/10

Pleasant

12 Nov 2025

Andrew

Place is OK. But quite a few issues too. First off, very poor wifi. Virtually non functioning. Secondly, no hot water the last day. Third, first hotel ever in colombia thar bans food delivery and recommends their own restaurant instead. Whcoh,btw, wasnt good.

10/10

Exceptional

10 Sep 2025

Sergio

Nice weekend at excellent hotel

Family friendly hotel

Friends_and_family Family

10/10

Exceptional

22 Aug 2025

Anirban

Fantastic stay!

Leisure Friends

10/10

Exceptional

18 Jul 2025

Narendra

Very friendly reception staff.very good locstion

Business Self

10/10

Exceptional

30 Mar 2025

Michael

Nice hotel great full breakfast. Convenient location. Active night life area.

Leisure Partner

6/10

Pleasant

14 Mar 2025

John

Place could use some freshening up but was overall nice

Leisure Self

8/10

Excellent

28 Feb 2025

Paula

This is a very nice hotel with an excellent spa and restaurant. The beds were hard, but some people prefer them hard. The location is very convenient and the pricing is excellent. Loved the restaurant. Breakfast is pretty much the same every day, but hey, it's included. No complaints.

8/10

Excellent

10 Nov 2024

yuris meliza

A superb hotel staff with excellent service. Rooms are more of a European style, basic. If one thing needs updating it would be the matresses. The mattresses in our room, were a bit hard and you could feel the springs. Restaurant menu was great and quality of food generous. Will stay again

8/10

Excellent

29 Sep 2024

Marvin

Great Service!!!

Leisure Self

6/10

Pleasant

01 Sep 2024

Javier

It was fine …. But the hotel requires a renovation Urgent 🚨 old, old

Business Family

10/10

Exceptional

22 Aug 2024

Marvin

This place is great!!

Business Family_with_children

10/10

Exceptional

21 Aug 2024

JUAN

The best place to stay with friends.

Leisure Friends

10/10

Exceptional

01 Aug 2024

Ernest

Incredible staff and service. Food was excellent and always a seat open at the restaurant. Only concern is the neighborhood surrounding is less family friendly and more of a club and bar scene, but the hotel itself is the best option in Bucaramanga for travelers with pets

Leisure Family_with_children

10/10

Exceptional

17 Jun 2024

Marvin

Great!!!

10/10

Exceptional

05 Apr 2024

Marcos

Excellent pet friendly option. Amazing Breakfast included.

Leisure Family_with_children

8/10

Excellent

03 Apr 2024

Michael

Good

8/10

Excellent

26 Feb 2024

Richard Vincent

Friendly staff, clean and transportation

Leisure Partner

10/10

Exceptional

06 Feb 2024

Marvin

Great!!

Leisure Self

10/10

Exceptional

04 Jan 2024

Teres

The staff was very helpful in the front desk and in the restaurant.
Breakfast was great, buffet style.
The common restrooms need upgrade, cover yellowing.
The room was clean and comfy.

Leisure Partner

10/10

Exceptional

31 Dec 2023

Marvin

I loved it.

Leisure Self

8/10

Excellent

14 Dec 2023

Haydee

Noise outside the hotel

Leisure Family

10/10

Exceptional

26 Nov 2023

Kristine

Las camas necesita un buen update! Son muy duras pero con el cansancio te quedas dormido. El baño tenía grietas pero estaba update. El agua del aire se escuchaba duro en el baño pero no en el cuarto. El staff del hotel muy bueno. Accesible para caminar y tiene supermercado y restaurante buenos al su alrededores. El precio los vale y la comodidad.

Leisure Family_with_children

10/10

Exceptional

19 Nov 2023

Edgar

Great hotel at an affordable price. We stayed for 4 nights and have to say I am quite impressed with the quality of the service, always delivered with a smile. Room as clean and relatively spacious, the food at the restaurant by the pool is of the highest quality offering local dishes and outstanding service. I also tried the SPA, and they were able to accommodate a massage on short notice. Certainly when traveling to Bucaramanga in the future I will stay here again.

Leisure Family

10/10

Exceptional

18 Nov 2023

Timothy

Excellent stay

This was a great hotel. Very clean and comfortable accommodations. The staff was great and very helpful. The room was comfortable and good hot water flow for the shower. Internet-great. Breakfast-great. Definitely worth staying here again. Great job everybody.

Self

10/10

Exceptional

17 Oct 2023

Jose

It is such a great hotel with excellent staff.

Self

2/10

Poor

04 Aug 2023

Verified traveler

Do not stay here

We got stained towels, an overstuffed fridge that caused and accident and were basically called liars by the staff. We also paid exorbitant fees unfairly for attempting to clean the mess of glass from the overstuffed fridge. It definitely feels as if our nature of tipping and taking care of the staff was taken advantage of and when asked to speak to someone in charge of everyone, we were given a runaround and not resolved at all. Will never stay here again and don’t recommend it given the staffs multiple times that we were taken for fools and ripped off.

Friends_and_family Family

8/10

Excellent

13 Jul 2023

Omaira

Excelente servicio el único problemas es que el ascensor no tiene el sensor en condiciones óptimas, el se cerro y presiono a mi tía dejándole una laceración en el brazo.

Leisure Family

8/10

Excellent

07 May 2023

Nancy

I like the staff and the quickness of attention for the customer and the breakfast.
What I didn’t like is the noisy neighbors and the bad internet connection.

Leisure Partner

10/10

Exceptional

17 Apr 2023

William

Wonderful service. Enjoyed the restaurant, pool, and sauna. Would stay again. Great value.

Business_and_leisure Family_with_children

10/10

Exceptional

13 Mar 2023

Lillybeth

Great hotel. Loved it. The only thing was the bed was too hard and really noisy outside

Leisure Partner

10/10

Exceptional

15 Feb 2023

Nubia

I love the thematic of the bedrooms, especially the cleanliness and home feeling that you can feel when you are in the hotel.

Leisure Partner

10/10

Exceptional

28 Oct 2022

Josue

Great hotel with great service.

Leisure Self

10/10

Exceptional

09 Oct 2022

Kleber

Staff is friendly and food isn’t that bad.

Business_and_leisure Partner

10/10

Exceptional

30 Aug 2022

Nathan

What I saw on this stay with Hotel Chicamocha can be summed up in Total Quality Management, well done.

Business_and_leisure Self

4/10

Poor

14 Jul 2022

Hernando

It’s a nice hotel but they charge for something that I don’t understand why.

Business Pet

8/10

Excellent

25 May 2022

Jermaine

Overall its a nice place to visit ... people are friendly and polite..

Leisure Self

10/10

Exceptional

11 Apr 2022

NELSON

Good service and situated

Leisure Self

6/10

Pleasant

06 Mar 2022

Gaines

When I check in the room wasn’t clean. The bathroom light didn’t work. The beds are hard like bricks or prison beds you can’t sleep good. Everything is outdated.

Leisure Self

8/10

Excellent

01 Mar 2022

Don

Well Pleased American

Older, well kept hotel. Pool was huge and immaculately kept. Rooms older but very clean. Staff was very helpful. Breakfast was ample. Coffee was excellent. Neighborhood was safe but very active and noisy at night. Ask for a quiet room.

Friends_and_family Family

8/10

Excellent

22 Jan 2022

mario

Chica mocha with kids

Thé hotel is well located, clean and staff very gently. The restaurant is good and pool is well maintained, there are activities organized for the kids.
I used the spa too, a good service. Nice point, there is a spa for girls, that my girls enjoyed a lot.

Friends_and_family Family

10/10

Exceptional

21 Jan 2022

Daniela

Excellent!

Leisure

10/10

Exceptional

26 Oct 2021

Janine

What was unique about the property is that the front lobby was entirely open to the fresh air and so was the restaurant. I liked the relaxed, friendly and helpful staff. The food was healthy and delicious. The music in the restaurant was soft and relaxing. The room was spacious, clean with laundry service and bar fridge available. I have been very happy here.

Business_and_leisure Self

6/10

Pleasant

19 Sep 2021

Clara

The beds were not comfortable

Leisure Partner

8/10

Excellent

10 Sep 2021

Ivan

Para trabajo está bien

Buena ubicación, acorde al precio.
La opción del desayuno puede mejorar en la oferta de productos teniendo en cuenta el buffet.
Personal cálido, comprometido y muy entusiasta.

Business

2/10

Poor

02 Jul 2021

Verified traveler

This hotel is not five-star hotel inside room last problem. Safe box don’t have

10/10

Exceptional

28 Jun 2021

Verified traveler

great location. very near clubs and restaurants. friendly staff. delicious breakfast!

Leisure Self

2/10

Poor

30 May 2021

Verified traveler

Old, bay in need of renovation, extremely hard and uncomfortable beds. Left for another jotel.

Leisure Self

8/10

Excellent

03 Mar 2021

Verified traveler

Overall, very good service. Nice clean rooms, Nice location near to everything.

Business_and_leisure Partner

10/10

Exceptional

06 Mar 2020

Tatiana

The staff was so friendly and helpful. Breakfast was fantastic with a lot of options. Everything so fresh! We had a great experience

Friends_and_family Family

10/10

Exceptional

03 Mar 2020

Jose

Great stay

For my first time in Bucaramanga and specially at this hotel, everything was outstanding and beyond, thank you so much

Friends_and_family Family

8/10

Excellent

28 Feb 2020

robert

pool staff can be harsh

Partner

6/10

Pleasant

17 Dec 2019

Verified traveler

Checking in took around 30-40 minutes. I guess the receptionist was a bit lost since the rest of the staff was very helpful afterwards. The room was definitely not 4* . And Saturday night was awful with the music from the street running full volume until 2am, even if we were in the 10th floor. Other than the music the location is fine.

Friends_and_family Family

6/10

Pleasant

18 Nov 2019

Verified traveler

Looked a bit outdated, mini bar didn't get refilled.
Products of mini. ar due date.
The hotel isn't that bad but the area isn't the best.

Business_and_leisure Friends

10/10

Exceptional

06 Oct 2019

Verified traveler

Everything good, very good services, nice people, we recommend it

Business Self

8/10

Excellent

31 Aug 2019

Verified traveler

The hotel is convenient for business - the rooms are quite simple and the beds not the most comfortable but the service is great and the restaurant by the pool has options. Will be staying here again as most of the events I attend are there.

Business

10/10

Exceptional

27 Jun 2019

Marcela

Nice property clean love the people that work there very helpful and kind

Leisure Family

10/10

Exceptional

17 May 2019

Verified traveler

Great hotel

Great hotel

6/10

Pleasant

21 Jan 2019

Verified traveler

This hotel was cool and all, but for the pricing and the hype around it... I expected more. It's your average hotel with regular amenities. In the states, I've stayed at hotels that were cheaper and more luxurious. Not throwing shade, I just feel like it lacked an image. The staff behaved well.

Friends_and_family Friends

8/10

Excellent

08 Jan 2019

Amthony

I give this hotel a Very good rating , the breakfast was fantastic , a variety of fresh fruit and juices, not the kind that comes in a can ,, local pastries, scrambled and boiled eggs with nice trimmings , cereal ,different cheeses desserts ,even soup ,and not to forget good coffee and hot chocolate, lets just say bring your appetite , the staff was very pleasant and welcoming , frim the receptionist to the guard at the entrance , the hotel parking was very secure ,the room was good ,nice and clean spacious and ample hot water ,the bathroom was nicely organized separating the toilet and shower from the vanity area ,the room was relatively quiet considering the amount of festivities going on ,the pool was fine ,there was a movie playing on a giant screen every night at the poolside , there was a mini fridge in the room but no coffee maker ,the TV was adequate , but all is in Spanish .the gym was adequate to keep up your exercise routine and there is also a spa, overall me and my family had a very pleasant experience.

10/10

Exceptional

28 Oct 2018

Ronnie

Great stop

This is a great hotel. The neighborhood is not very safe after dark. Staff was very hely

6/10

Pleasant

23 Oct 2018

Carlos

Hotel is good in every sense but unfortunately it is surrounded by other small cheap hotels used by prostitutes and customers, bars, and clubs competing to see who plays the loudest music. Some of those clubs are open until 4:00 AM making it impossible to sleep. TOO BAD.

10/10

Exceptional

12 Oct 2018

Moe

The staff was very friendly and the hotel was very beautiful.

8/10

Excellent

28 Jul 2018

John

Good value right in the centre

Great breakfast and swimming pool. I made a mistake in my booking but this was easily rectified by staff

Partner

10/10

Exceptional

23 Jun 2018

Chuck

The bed was too firm in the room I was given, but the hotel staff did their best to assist with finding another room that met my needs in a timely manner.

10/10

Exceptional

23 Jun 2018

Chuck

Everything was great and I recommend the hotel for its location and quality of service.

10/10

Exceptional

23 Jun 2018

Owen

Excellent service, food and facilities

10/10

Exceptional

23 Jun 2018

Mari

The hotel was really good. Its in a good location and has a lot of places to go close by. I recomend a massage at the spa

8/10

Excellent

29 May 2018

Verified traveler

Hotel chicamocha

The hotel was very nice. Excellent staff.

4/10

Poor

15 May 2018

Miguel

Hotel is very outdated and my room smelled like vinegar, also the person that checked me in, didn’t seem to know how to use the computer and was really slow

8/10

Excellent

26 Mar 2018

Verified traveler

Nice hotel

Our room was comfortable and clean. The cost for use of slippers was 20000 pesos - expensive for slippers. TV had limited English channels - I am Canadian. Breakfast buffet was amazing with good variety. Reception was helpful and friendly with all our questions and concerns. We would come back.

6/10

Pleasant

18 Mar 2018

Verified traveler

They try there best here but the fall short in some area's. Like room service. They seemed to forget something everytime. Knife, forks, drink warms. It was always something. Food was good. Bed is very hard. They need more comfy mattresses.
But I had a very nice time and stay

8/10

Excellent

11 Feb 2018

Gina

The hotel was fine it was a couple of thinks that didn’t work, the area was perfect.

Family

8/10

Excellent

03 Feb 2018

kurt

Great Location

Great hotel in awesome location. Cool pool area as well. My only suggestion was the bed was too hard for my taste.

8/10

Excellent

31 Jan 2018

Albert

Awesome hotel

My fiancee and I stayed 4 nights...nice breakfast atmosphere,shower room,gym was ok with old equipments. Sometimes gym is lock you have to call them to unlock. Housekeeper daily cleans your room with room door wide open that mosquitoes goes in and im worried of malaria. Mosquitoes wakes me up buzzling in your ears. My room was in the 8th floor with a nice city view but facing west/east where it makes your room so hot. Room is in the front side of hotel towards a major street and every night at sunset till 2-4 a.m. Are very loud music from dance clubs and stores,people talking loud partying all night,car alarm going off constantly. Day and night you can hear motorcycles,buses,cars rev their engines,honking...not so peaceful . I would get a room away from front. It was hard to sleep at night. Smokers will smoke in front of lobby where chairs and tables are situated outdoors,but the glass door is wide open that second hand smokes gets in and pollutes the lobby. It's 32000 pesos for a taxi to the airport. Final thing, hotel should provide facial tissues in the room for my allergies from second hand smokes and pollution. Overall, hotel is excellent. I offered my fiancee to try a different hotel next Time but she said she would stay here again because she liked it too and it's centralized near the mega mall and restaurants,away from floridablanca where she lives and work.

Partner

10/10

Exceptional

23 Jan 2018

Carlos

Great hotel close to everything...

Great hotel and close to everything.... Excellent service and amazing food!!

10/10

Exceptional

30 Nov 2017

timothy

Awesome!

The hotel was amazing. Thank you!!!

8/10

Excellent

30 Nov 2017

Verified traveler

The hotel was clean and the staff was nice.

10/10

Exceptional

23 Nov 2017

Verified traveler

Lovely hotel but really bad internet connection. I really struggle to get my work done.

10/10

Exceptional

09 Nov 2017

Verified traveler

Great Central Hotel

Good service at dinner and breakfast. Just an overnight stay so can't really say more

10/10

Exceptional

28 Sep 2016

Verified traveler

Good Hotel and Location

The hotel and room was very and comfortable except the bed which is very hard. The staff was very friendly and helpful. The breakfast buffet was very good. The gym was well equipped to burn off some calories at the end of the day. I will definitely stay there on my next trip.

8/10

Excellent

13 Sep 2016

Boris

Nice choice in Bucaramanga

This is a very nice choice if you are staying in Bucaramanga. This city does not offer a \"nice\" variety of hotels. From the moment we got there the service was really good. The rooms are spacious and clean. Very nice area to walk but you can always take a taxi or Uber. They have a nice gym, and beautiful pool with a restaurant bar. You have to try their ceviche... yummm.. The only negative is that they had a baby shower by the pool and it took them 40 minutes to bring us the menu. The guy was nice, but we left after nobody was even paying attention to us. I recommended. :-)

Partner

10/10

Exceptional

27 Jul 2016

chris

very good hotel.. top notch

the hotel was very good. the staff was friendly and very helpful. the pool is very nice and clean. the food was great . the hotel is close to shopping , bars and restaurants. I will continue to use the hotel for all my visits, the room was very big and clean. with a great view of the city and mountains.

10/10

Exceptional

19 Feb 2016

Verified traveler

The hotel was one of the best hotel experiences!

It was really nice to stay in this hotel for almost a week

8/10

Excellent

03 Dec 2015

Not Provided

Good hotel, but location is not that good

Partner

8/10

Excellent

16 Nov 2015

Verified traveler

Good value, for decent accomodation.

The hotel is located in a very central location with regard to restaurants and other conveniences. The check in staff was very friendly and cooperative especially the lady (Marcela, I think her name was). Good value for money, for decent accommodation in Bucaramanga.

4/10

Poor

07 Nov 2015

William

IMPOSSIBLE to catch a night's sleep!

Hotel is not bad, but it is nowhere near being a top hotel in Bucaramanga, and I personally would NEVER stay here again for a variety of reasons which I will detail in this post.
Let me begin with the POSITIVES: The hotel's facilities are simple but nice, the rooms are spacious and with all the necessary accessories, and clean. The hotel also serves a good breakfast which is varied.
The NEGATIVES: It is impossible to sleep in this hotel. The hotel is in the middle of a bunch of very loud bars and clubs which blast music all night long (no matter if its a monday night or a friday night.) According to the hotel, theyve already sued a lot of the bars in the area to keep the music down.. but apparently its a tough battle they are struggling with.You will NOT sleep, or rest in this hotel. So I would not recommend any business traveler, or tourist who is looking to sleep at night. However, if you're going to Bucaramanga to party, and be next to all the bars, then it might be for you.
Another negative is the reception staff, especially a lady (who i cannot remember her name.) She was very rude when we told her about the room, and instead of understanding our frustration, she tried to excuse it and was very defensive. As if it wasn't enough, she threatened us that she was going to check security cameras because she had seen my cousin a lot at the hotel and she wasn't a hotel guest (even though she wasn't staying there, just visiting us and having breakfast which we paid)
BAD hotel.

8/10

Excellent

15 Aug 2013

Verified traveler

provision of cleaning very poor

soap and champoo.wthot acondiotioner,cleanex ect. not delivered the reservation Bill

2/10

Poor

28 Jul 2011

Ute

Worst 3 Star Hotel Ever

This is the worst \"3 Star\" hotel I have EVER stayed in. The property needs a MAJOR renovation - everywhere. It is over-priced. We stayed in a so-called suite. It was shabby. No king bed. Lights in the bathroom kept flickering - despite being \"repaired\" during our stay. The shower head was worn out so water just trickled. It was the worst stay I've ever had and I travel all the time and to Colombia at least once a month. Breakfast was scanty and well below 3 Star standards. The gym was tiny and poorly equipped. No irons are availabble. You HAVE to use their dry cleaning service - of course for a fee. Unlike, for example, the Dann Hotel you are charged if you order in from a local restaurant. The ONLY redeeming quality was the young lady in the so-called Business Center. She was very professional and pleasant. The Center itself is very outdated and poorly equipped. They served cold coffee with no creamer. When I asked for creamer, I was told that they do NOT provide it in the Center. Simply totally unacceptable - and unbelievable. Shameful.

Family

4/10

Poor

23 Aug 2010

Verified traveler

Overrated

I had heard good things about this hotel but it is definitely overrated. The room was supposed to have been recently renovated which I had to pay extra for so that I could get the \"better\" room but either the front desk staff was lying or I would hate to have seen the rooms that were not renovated. Front desk service also forgot to tell me that if I wanted to use the old room safe, they would have to give me a key/lock so I had to return for it. The remaining staff was fine. The bed was the least comfortable bed I have ever slept on. I was expecting or king or a queen but it was just a small full-size bed. I literally woke up with red marks on my hips from sleeping on my side... sort of like sleeping on the floor. I kept the air conditioner off all night because it was too loud. Unfortunately, the room was on the front side of the hotel and even though I was on the 5th floor and the windows were closed, it was loud. Luckily I had earplugs. The bathroom was very small. You could not open the door and access the sink as the door would be in your way. The first night, it took about 5 minutes before the hot water started working in the shower. Water pressure was weak so taking a shower was not exactly comfortable. Breakfast was decent and service was good. It was nice to sit by the pool to eat. The neighborhood was nice so no safety issues. Checkout was fairly fast and convenient. But the hotel was definitely not worth the $*/night. I have stayed in much better hotels in the US for less than 1/3 the price.

6/10

Pleasant

24 Apr 2026

Camilo

El hotel está en una zona muy concurrida en las noches y la insonorización de las habitaciones no es la mejor

Self