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Comfort Aparthotel Bassin d’Arcachon

Arcachon · France

Av. De L'Europe 960View location

8.6/10Excellent914 Reviews
Cleanliness8.8/108.8
Service8.6/108.6
Comfort9.0/109.0
Condition8.8/108.8
Location6.0/106.0
Neighborhood6.2/106.2
Value9.4/109.4
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Comfort Aparthotel Bassin d’Arcachon

Zenitude Bassin Arcachon hotel is ideally located near the seaside of Arcachon.

Nestled along the coast in southwestern France, La Teste-de-Buch is a picturesque commune that is home to the largest sand dune in Europe: the Great Dune of Pilat. Area attractions close to this La Teste-de-Buch, France hotel include Aqualand water park, Zoo Bassin d'Arcachon and numerous oyster farming locations.

Many parks, outdoor recreation areas and golf courses can be found in the surrounding area. There are several specialty stores, sidewalk cafes and restaurants close to the hotel.

Guests of this La Teste-de-Buch hotel can enjoy additional features including: free wireless high-speed Internet access, free weekday newspaper and a fitness center. In addition to standard amenities, all guest rooms are air conditioned and furnished with microwaves and free coffee. Laundry facilities are located on the premises.

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Ample parking is provided and can accommodate most vehicles. Enjoy your stay.

Located in La Teste-de-Buch, Comfort Aparthotel Bassin d'Arcachon is connected to a shopping center, a 5-minute drive from Aqualand Bassin d'Arcachon and 7 minutes from Zooland Park. This aparthotel is 4.9 mi (7.9 km) from Port Larros and 5.7 mi (9.1 km) from Dune of Pilat.

Make yourself at home in one of the 99 individually decorated guestrooms, featuring microwaves and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers.

Conveniences include safes and electric kettles, and housekeeping is provided once per stay. Featured amenities include luggage storage and an elevator. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 7:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available Green Key (Foundation for Environmental Education) Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Property uses a professional cleaning service Property follows sanitization practices of Sanitary Protocol (UNPLV - France)
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: EUR 200 per accommodation, per stay
    • A tax is imposed by the city: EUR 1.38 per person, per night. This tax does not apply to children under 18 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • The property is professionally cleaned.
  • Special Instructions
    The front desk is open during the following times:
    • Monday - Thursday: 8:00 AM - 6:00 PM
    • Friday - Saturday: 8:00 AM - 7:00 PM
    • Sunday - Sunday: 8:00 AM - 4:30 PM
    To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Check-in hours are 3-6 PM Saturday-Sunday.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    • Host has indicated there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher, a security system, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property is professionally cleaned
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 12.90 for adults and EUR 6.45 for children
    • Pet fee: EUR 8 per pet, per night
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Portuguese

    English

    French

    Spanish

Nearby attractions

Aqualand Bassin d'Arcachon 1.8 km / 1.1 mi
Max' Golf 2.1 km / 1.3 mi
Bassin Aventures 2.2 km / 1.3 mi
Parc de la Coccinelle 2.2 km / 1.4 mi
Kid Parc 2.3 km / 1.4 mi
Gujan-Mestras Golf Club 3.2 km / 2 mi
Bay of Biscay 4.6 km / 2.9 mi
Zooland Park 4.9 km / 3 mi
Plage de la Hume 4.9 km / 3.1 mi
Port de la Teste 5 km / 3.1 mi
Arcachon Bay 5.3 km / 3.3 mi
Landes de Gascogne Regional Natural Park 6.7 km / 4.2 mi
Maison de l'Huître 7.2 km / 4.5 mi
Plage de Larros 7.3 km / 4.5 mi
Arcachon Golf Club 7.8 km / 4.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2010
  • Total number of rooms: 98
  • Number of floors (main building): 2
  • aparthotel
  • American Express
  • MasterCard
  • Visa
  • Maestro
  • City centre
  • Nearest Bus / Metro Stop
  • Beach
  • Golf course
Show 16 more facilities & services
  • Small pets allowed (under 5 kg)Extra charge
  • Wheelchair-accessible
  • Car park
  • Key Collection
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Multilingual staff
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Lift access
  • Luggage room
  • Breakfast buffet
  • Continental breakfast
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN STANDARDTWIN • STANDARD • 1 BedroomTWN.ST

    Photos are not available for this room type.

    Comfort Aparthotel Bassin d’Arcachon

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO SUPERIORSTUDIO • SUPERIORSTU.SU

    Photos are not available for this room type.

    Comfort Aparthotel Bassin d’Arcachon

    STUDIO SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 26 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable9 photos

    Comfort Aparthotel Bassin d’Arcachon

    DOUBLE KING SIZE BED

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Microwave
    • Ironing set
    • Safe
    • Balcony
    • Wheelchair-accessible
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Wi-fi
    • Wake-up service
    • Cot on demand
    • Alarm clock
    • Toiletries
    • Desk
    • Bathrobes
    • Cable TV
    • Electric Kettle: 1
    • Bathroom: 1
    • Shower: 1
    • Bathtub: 1
    • Hairdryer
    • Direct dial telephone
    • TV
    • Kitchen utensils, plates & cups
    • Mini fridge

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO BEDSSTUDIO • TWO BEDSSTU.2B-2

    Photos are not available for this room type.

    Comfort Aparthotel Bassin d’Arcachon

    STUDIO TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2B-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIOR CAPACITY 2Room • SUPERIOR CAPACITY 2ROO.C2-SU

    Photos are not available for this room type.

    Comfort Aparthotel Bassin d’Arcachon

    Room SUPERIOR CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.C2-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING BED NON SMOKINGRoom • KING BED NON SMOKINGROO.KG-NM

    Photos are not available for this room type.

    Comfort Aparthotel Bassin d’Arcachon

    Room KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Comfort Aparthotel Bassin d’Arcachon

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM

    Photos are not available for this room type.

    Comfort Aparthotel Bassin d’Arcachon

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 BedroomDBL.KG-1

    Photos are not available for this room type.

    Comfort Aparthotel Bassin d’Arcachon

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BEDROO.1B

    Photos are not available for this room type.

    Comfort Aparthotel Bassin d’Arcachon

    Room ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Comfort Aparthotel Bassin d’Arcachon

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM

    Photos are not available for this room type.

    Comfort Aparthotel Bassin d’Arcachon

    DOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKING • 1 Bedroom • 26 m²DBL.KG-NM
    DOUBLE KING BED NON SMOKINGPhoto unavailable9 photos

    Comfort Aparthotel Bassin d’Arcachon

    DOUBLE KING BED NON SMOKING

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Room amenities

    • Toiletries
    • Desk
    • Bathrobes
    • Cable TV
    • Electric Kettle: 1
    • Safe
    • Balcony
    • Wheelchair-accessible
    • Wi-fi
    • Wake-up service
    • Cot on demand
    • Alarm clock
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Ironing set
    • Microwave
    • Mini fridge
    • Kitchen utensils, plates & cups
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub: 1
    • Shower: 1
    • Bathroom: 1

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE TWO BEDSTRIPLE • TWO BEDSTPL.2B

    Photos are not available for this room type.

    Comfort Aparthotel Bassin d’Arcachon

    TRIPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Comfort Aparthotel Bassin d’Arcachon

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    Comfort Aparthotel Bassin d’Arcachon

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Comfort Aparthotel Bassin d’Arcachon

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Comfort Aparthotel Bassin d’Arcachon

8.6
Excellent
914 Reviews
Cleanliness
8.8 /10
Service
8.6 /10
Comfort
9.0 /10
Condition
8.8 /10
Location
6.0 /10
Neighborhood
6.2 /10
Value
9.4 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
04 Jun 2026
Erik
Modern hotel with funky look. Good breakfast with boil your own eggs and delicious madeleines.

Very quiet area on a Sunday, and reception closes at 5 so arrive early!
Partner
8/10
Excellent
08 Jul 2025
Daniel
Belle et grande chambre avec cuisinette et balcon … manque simplement une petite table avec 2 chaises au balcon pour être parfait.
Leisure Partner
2/10
Poor
04 Jun 2025
Joshan
We stayed here for one night as a stop on a family road trip with young kids.

On the positive side, the bedding was comfortable and the hotel offered free parking, which was convenient.

Unfortunately, the rest of the experience fell short. The Wi-Fi didn’t work at all — not only affecting basic internet use but also making it impossible to use the TV services. When we asked for help, the staff were unresponsive and unhelpful.

The décor was another disappointment: it felt cold, harsh, and cheaply done, with no soft touches to create a welcoming atmosphere. While the room was acceptably tidy, the floor didn’t feel particularly clean, and the bathtub didn’t look spotless — enough so that we chose not to use it.

All in all, we didn’t feel this was good value for money. We wouldn’t choose to stay here again.
Friends_and_family Family
10/10
Exceptional
04 Aug 2024
Catherine
Convenient stop off on the way to a holiday break. Very clean, friendly staff and place near to shopping centre. Mira bar and restaurant in walking distance.
Leisure Family
10/10
Exceptional
21 Jun 2024
May
Our room was very clean & the bed comfortable. The concierge was very nice. But communication was poor. We arrived just a few minutes past their closing time (7:00PM) and no one answered the phone. There was only a recording.

Also there were road constructions around the hotel that night. The entry to the hotel was blocked from all directions & we couldn’t find our way back in. No one from the hotel informed us how to work around that situation. It was late. We were tired…& most frustrated!
Leisure Friends
10/10
Exceptional
17 Dec 2023
Ong
Excellent but the sound proof could improve
Business
8/10
Excellent
21 Jun 2023
Haw Seng
Good service.
Business Self
8/10
Excellent
25 Jul 2022
Sallie
Excellent stay. Hôtel apart is funky. Although a little dated. Need usb points for charging!

But would stay great price great location. Fabulous staff.

Brilliant facilities close but. Dinner or shopping.
Partner
10/10
Exceptional
23 Jul 2021
David

Fantastic place to stay

A great place to stay . Clean and comfortable. Great service too
Partner
10/10
Exceptional
10 Mar 2019
Kwee Chye

Great hotel to stay at la teste du buch

Good hotel for business trip or leisure stay
10/10
Exceptional
16 Sep 2018
Damian
Nicole at reception was exceptionally pleasant and helpful
Family
6/10
Pleasant
19 Aug 2018
Quetin
Overall one of the strangest property i stayed at. Advertised as in Arcachon but it is quite far and right by a commercial center. It is in between staying on a motorway and a commercial center. The swimming pool is outside on the street and right next to the supermarket which is very odd. It remains decent value for money if you just need a stopover. However clearly it is NOT 4* standard
4/10
Poor
09 Aug 2018
Verified traveler
Expedia told us we had three beds, we had one double. As we thought we had 3 beds we asked the hotel for a fourth bed for a child, four days before we got there and they said fine all ok, just confirm the 4th bed for child on arrival.
The hotel had no note of this when we got there and after half an hour of discussion gave us two extra childrens beds which was better than nothing ! All a bit stressful.
6/10
Pleasant
09 Aug 2018
Linda

Dune

Not amazing
Partner
8/10
Excellent
25 Nov 2017
Jeffrey

Peaceful hotel

Great stop in Arcachon for one night of rest , peaceful and nice. Convenient hotel great facility with free parking and wifi.
Partner
8/10
Excellent
24 Sep 2017
Verified traveler

Enjoyed my stay at Best Western Plus

Room conditions and hotel facilities are up to expectation. Close proximity to the mall (E. Leclerc) was a plus!
8/10
Excellent
10 Sep 2017
richard

Ride down to spain

Stayed 1nite on ride dowm from st malo to spain staff very welcome good english speaking on reception nicola thanks
10/10
Exceptional
27 Aug 2015
Verified traveler

Hotel stay near Arcachon

We wanted to visit the Basin of Arcachon. The location of the hotel was not as convenient as we hoped as it was not super close to town but overall we liked it very much as it was also easy to get to the freeway.
Partner
6/10
Pleasant
21 Jul 2015
Verified traveler
Decent hotel in an industrial neighborhood.
If you don't have a car, you should probably avoid it.
Partner
10/10
Exceptional
26 May 2015
Verified traveler

good experience and location if you drive

The overall experience was fine. The location is not bad if you drive as there are many restaurants within 10min drive. The hotel staff were polite and smiley, i enjoyed my stay.
10/10
Exceptional
15 Sep 2013
Verified traveler

Great facilities

Excellent design hotel in great confort.
Not the best location but practical.
Partner
8/10
Excellent
03 May 2013
Verified traveler

Nice comfortable rooms

A good hotel with comfortable rooms. Location could be better.
10/10
Exceptional
29 Sep 2012
Verified traveler
Very pleasant. Staff were extremely helpful & friendly.
Family
4/10
Poor
04 Sep 2012
Verified traveler

Very disappointing!

Very disappointed with location, given the name of the hotel I was not expecting it to be located in the centre of a commercial zone overlooking a main road and next to a water treatment plant. Due to the timing of our arrival we decided to eat in the restaurant, big mistake. Extremely expensive, food not very nice and half a bottle of Rose costing 29euros.
10/10
Exceptional
11 Aug 2012
Rebecca

Fun place to stay

Very cool place to stay. We rented bikes from them, which was great. Didn't use the spa facilities because I was with my kids...who LOVED the decor.
6/10
Pleasant
27 Jun 2011
Verified traveler

Industrial Estate Luxury

You will need a car to reach this hotel, preferably with GPS. Located in an industrial estate, GPS warns it is located on an unpaved road. While the hotel is sold as \"Arcachon\", the town is six Kilometres away. It's a new hotel with an interesting funky design. Main problem is the quality of service. Breakfast is a shambles - a carelessly-thrown-together cold buffet that restocked haphazardly by disinterested staff. Warm milk with sub-standard cornflakes for 12 euros per person is not good value. Access to the indoor pool/sauna/steam room costs 26 euros per person - an additional cost that is not clear at time of booking. Bedrooms are comfortable though few are decorated in restful colors. No doubt, some will like predominantly green and pink decor. Building work on a large site adjacent to the hotel caused little disturbance. KD.
10/10
Exceptional
28 Jul 2026
DELPHINE
Un séjour au top, l’équipe est vraiment très serviable à tous les besoins. Très beau lieu, propre, conforme aux annonces, très accueillant.
Nous recommandons !
10/10
Exceptional
18 Jul 2026
Moise
Très propre et le personnel très accueillant je recommande
Partner
8/10
Excellent
09 Jul 2026
Ludovic
Personnel acceuillant et a l ecoute
Tout est simple et rapide .
Top
Partner
10/10
Exceptional
04 Jul 2026
Emilie
Hôtel très bien.
Séjour de 2 nuits pour aller à Aqualand.
Simple d’accès, parking gratuit. Une petite voie rapide à proximité avec zone commerciale.
2 petits bémols :
- l’état de la moquette et les housses des coussins de deco ont eu plusieurs taches
- le petit-déjeuner manque de fruits
Friends_and_family Family
10/10
Exceptional
02 Jul 2026
Sonia
Tout été très bien.
8/10
Excellent
30 Jun 2026
Corinne
Bon emplacement, pratique à côté de leclerc et à 5 km de la plage de Hume. Propre et déco originale y compris dans les couloirs. Il manque quand même une table pour pouvoir manger sachant que la chambre est équipée d'une kitchenette. Accueil chaleureux et fort sympathique. Je recommande car très bon rapport qualité / prix.
Partner
8/10
Excellent
19 Jun 2026
Dominique
Le seul problème rencontré est le fait que le rideau occultant ne fermait pas entièrement, résultat trop de clarté pour la nuit.
L’eau de la douchette pas suffisamment chaude
Partner
10/10
Exceptional
10 Jun 2026
Daniel
Tout va bien, continuer.
Self
8/10
Excellent
08 Jun 2026
Ludovic
Personnel accueillant
Endroit calme
Bien equipé
Partner
10/10
Exceptional
04 Jun 2026
Thomas
tres bien
10/10
Exceptional
04 Jun 2026
guy
Hôtel très convenable avec bon confort au vu du prix
Partner
10/10
Exceptional
01 Jun 2026
Jean Michel
Je suis bien passé à dormir au lit plus large
Bien propre ,bien au déjeuner
Partner
10/10
Exceptional
28 May 2026
Alina
Je bien apprécié tout. Merci encore une fois.
Friends
10/10
Exceptional
24 May 2026
Jean-Jacques
Un long parking vous attend, le personnel est agréable, souriant, maîtrise son métier. Le studio est relativement grand ainsi que la chambre confortable. Bénéficiant d’une douche 0.90/0.90, bon rapport qualité/prix.
Self
4/10
Poor
22 May 2026
Eric
La chambre réservée pour deux personnes était très mal équipée. Il n’y avait qu’un seul fauteuil et aucune chaise, ce qui ne permettait même pas de s’asseoir correctement à deux, malgré la présence d’une kitchenette. Il n’y avait également aucune table pour pouvoir manger ou poser nos affaires. Pourtant, des chambres similaires avaient des chaises.ntre les deux nuits : les lits n’ont pas été refaits et le linge de toilette n’a pas été remplacé. Nous avons dû réutiliser nos serviettes de toilette sales, ce qui était particulièrement inconfortable.Et une partie murale cassé pouvant provoquer des blessures aux niveaux du bras
8/10
Excellent
18 May 2026
Stanislas
Séjour dans une chambre agréable mais j’ai été très étonné du manque d’insonorisation des chambres , nous entendons et vivons presque avec nos voisins de chambre … sinon c’est bien , comme dans l’annonce
Friends_and_family Family
10/10
Exceptional
13 May 2026
Ludivine
Super ! Excellente communication ! Nous avions une arrivée tardive et après l'avoir signalé nous avons reçu un mail très explicatif sur la procédure à suivre.
La chambre est très très bien, nous avions réservé pour 2 adultes et 2 enfants, tout le confort y était. Le petit plus aussi c'est que c'était calme.
Petit déjeuner simple mais on y trouve l'essentielle et personnels agréables et professionnelles.
On reviendra avec plaisirs.
Friends_and_family Family
10/10
Exceptional
06 May 2026
Daniel
Un hébergement fonctionnel et bien situé. Très calme également.
Self
8/10
Excellent
02 May 2026
matthieu
Bien
Partner
10/10
Exceptional
19 Mar 2026
HERVE
Chambre spacieuse et agréable il manquait une vraie table mais lit grand et confort salle de bains bien équipée résidence bien placée parking facile hôtel proche grands axes très bon rapport qualité prix cuisine équipée fonctionnelle WC séparé accueil pro et sympa pas de caution demandée
Partner
10/10
Exceptional
25 Feb 2026
Christelle
Chambre impeccable. Personnel très accueillant
8/10
Excellent
10 Feb 2026
Mathieu
Chambre propre, personnel très sympathique et agréable.
Business
10/10
Exceptional
09 Feb 2026
ROUSTAN
RAS
Business
10/10
Exceptional
26 Jan 2026
bruno
Très bien
10/10
Exceptional
24 Jan 2026
patricia
Tout était bien et spacieux
10/10
Exceptional
14 Jan 2026
PIERRE
Personnel toujours agréable.
Chambre impeccable.
Self
10/10
Exceptional
08 Jan 2026
PIERRE
Je suis un client habituel, Le Personnel très agréable et souhaite rendre le meilleur service
. Merci de la
8/10
Excellent
08 Jan 2026
STEPHANE
Le mène nage est moyen mais la chambre grande peu de vaisselle
Partner
8/10
Excellent
02 Jan 2026
Jean noel
Rien à signaler, sauf le chauffage absent dans la salle de bain
Partner
10/10
Exceptional
31 Dec 2025
christophe
Très bien merci
Partner
10/10
Exceptional
29 Dec 2025
Francois
Chambre spacieuse, et très bon accueil
Partner
8/10
Excellent
28 Dec 2025
Michelle
We decided to have breakfast because it was the highlight of the review. However, there was NOTHING hot. Eggs that took 20 mins to boil, no crepe nor pancakes as shown on pic, no viande seché, many things in photos were missing.
Partner
10/10
Exceptional
27 Dec 2025
Christophe
Séjour parfait, juste un peu trop chaud dans le logement, sinon parfait
10/10
Exceptional
27 Dec 2025
PIERRE
La sympathie du personnel, Merci pour l'accueil des réceptionnistes très professionnelles et qui font leur possible pour que le séjour, même court,se passe bien 👍
Self
10/10
Exceptional
26 Dec 2025
nathalie
Tres agréable
Friends_and_family Family
10/10
Exceptional
22 Dec 2025
Laurent
L'accueil, la propreté et le calme.
La déco.
Partner
10/10
Exceptional
20 Dec 2025
Océane
Top 👌
Self
10/10
Exceptional
20 Dec 2025
Serge
Personnel agréable et chambre très propre et
Confortable
2/10
Poor
11 Dec 2025
Patrick
J'ai reserve avec un paiement sur place. Du fait que j etais en réunion toute la journée jusqu'à 18 heures. Je n'ai pas pu appeler avant. Quand je suis arrivé, il n'y avait personne à l'accueil à 18h30. J'ai appelé au numéro et j'ai envoyé un mail il n'y a tj pas eu de réponse. J'ai donc été dormir ailleurs. Ce matin on m'a débité du montant de la chambre. Alors que je n'ai pas dormi dans cet hôtel. C'est lamentable. Je suis alle a l hotel en quetiin pour reclame le remboursement. On ma retorque que je n avais qu a etre la la nuit et su aucun remboursement ne serait fait et surtout que ce n etait pas leur probleme. Mon avis, c est du vol a l etat pur
Business
10/10
Exceptional
19 Nov 2025
Dylan
Top 👍
Business
10/10
Exceptional
14 Nov 2025
PIERRE
Chambre propre et accueillante
10/10
Exceptional
13 Nov 2025
Nathalie
Oui adorables!
Friends_and_family Friends
10/10
Exceptional
11 Nov 2025
Chrystèle
Chambre impeccable, le personnel très agréable, les équipements parfait.
Partner
10/10
Exceptional
11 Nov 2025
Christophe
ACCEUIL parfait emplacement idéal calme et a proximité d un centre commercial pour y aller à pied
Petit bémol ..manque quelques ustensiles de e cuisine supplémentaire
Félicitations
Partner
10/10
Exceptional
11 Nov 2025
Karine
Très bien, chambre spacieuse et le plus c’est le personnel! Super sympa et surtout arrangeant mille merci
10/10
Exceptional
08 Nov 2025
Pierre
Chambre propre et correspondant à la promesse. Bien insonorisées
Friends_and_family Friends
8/10
Excellent
02 Nov 2025
Catherine
Les equipements la chambre
10/10
Exceptional
01 Nov 2025
Pierre
Chambre très agréable, bien insonorisée.
4/10
Poor
31 Oct 2025
Jean-Pascal
Pas dz ta les et chaises, un cble pour un appart hotel !!!!! Pas de vmc, trop de vaisselles.....
Friends_and_family Family
8/10
Excellent
10 Oct 2025
Ludovic
Manque un
Partner
8/10
Excellent
07 Oct 2025
BAPTISTE
Chambre relativement propre (petit bémol : oubli de vérifier l’intérieur des placards car il restait du pain de mie de précédents clients..)
Personnel très agréable
Petit déjeuner correct
Lit très confortable et petit + pour le balcon
Partner
10/10
Exceptional
06 Oct 2025
Nicolas
Tout est parfait. Chambre propre, facile d’accès, personnel sympa, petit déjeuner varié, parking adapté et bien placé pour accéder aux commerces
Business
8/10
Excellent
05 Oct 2025
Sandrine
Chambre propre dans une zone industrielle du coup commerce à proximité. Accès facile
Friends_and_family Family
10/10
Exceptional
25 Sep 2025
Eric
ACCUEIL ET PRESENTATION DES SERVICES ONT ÉTÉ PARFAIT
Business
10/10
Exceptional
21 Sep 2025
Sylvie

Parfait

L’accueil est parfait, le personnel très souriant. Les chambres sont propres et la literie très correcte toutefois c’est dommage de n’avoir qu’une chaise et un fauteuil très lourd à bouger pour manger alors qu’on était deux. Il y a bien une table basse mais à ce moment là il faut s’asseoir par terre
Partner
8/10
Excellent
07 Sep 2025
Cristina

Un personal de 10

Voy a destacar la amabilidad del personal, encantadores. El hotel está bien, la habitación es amplia y cómoda, pero la cocina es enana y no da para cocinar nada, frigorífico mini. Corregir la información de que hay piscina y spa, no los hay. Bien comunicado con Arcachon y en un centro comercial en el que tienes de todo. En resumen, buena elección para una estancia corta, no para mucho más porque no se limpia durante toda la estancia.
Friends_and_family Family
10/10
Exceptional
07 Sep 2025
marie claude

séjours

hotel tres bien service tres bien accueil bien petit dejeuner agreable une personne tres gentille
Partner
10/10
Exceptional
07 Sep 2025
Aurelie
Personnel accueillant et souriant. Chambre agréable et spacieuse.
Friends_and_family Family
10/10
Exceptional
07 Sep 2025
Natacha

Week-end à la mer

Séjour agréable
Personnel très accueillant
Chambre confortable
Juste une petite suggestion : une petite table et des chaises pour profiter du balcon
Friends_and_family Family
8/10
Excellent
02 Sep 2025
aline
Nous n'avons pas trop aimé la décoration mais c'est une question de gout.Par contre lors de notre départ on aurait préféré entendre \"vous avez passé un bon séjour?\" plutot que \"c'est bon vous avez tout payé\" Sinon c'est calme et on a bien dormi.
Partner
6/10
Pleasant
30 Aug 2025
Jerome
Bien
Business
10/10
Exceptional
28 Aug 2025
Sarah

Séjour parfait pour ma part

Rien à redire sur l’établissement. Super accueil, le personnel est super.
Friends_and_family Family
10/10
Exceptional
25 Aug 2025
Souvignet

Apparemment cosy

Apparemment très cosy. Merci pour l’accueil et la propreté
Friends_and_family Family
8/10
Excellent
24 Aug 2025
dominique

Apparthôtel

L'accueil excellent. La chambre bel aspect, agréable mais beaucoup de poussière sur les murs et au sol. La kitchenette vraiment trop minimaliste juste pour un petit déjeuner pris debout, aucun intérêt de prendre un apparthôtel
Friends_and_family Family
6/10
Pleasant
20 Aug 2025
Lea

Correct

Literie confortable, l'inverseur bain douche de la salle de bain était cassé, nous avons signalé l'absence de lumière dans les WC le matin, aucune action 24h après malgré une relance le soir même. La chambre est correcte, la procédure d'arrivé tardive agréable mais le personnel fait acte de présence.
Partner
6/10
Pleasant
15 Aug 2025
Verified traveler

Vraiment décçu

Aparthotel vieillissant, sans table ni chaise.
Reservation effectuée pour 3 seulement 2 necessaires de toilette.
Hygiène douteuse dans sles toulettes et la salle de bain
Rapport qualité prix deplorable.
Friends_and_family Family
10/10
Exceptional
15 Aug 2025
Tiphaine

Hôtel agréable

Au top petite cuisine avec frigo dans notre chambre baignoire et douche, climatisation
Vraiment au top
Je recommande,
Le personnel agréable,
Friends_and_family Family
10/10
Exceptional
11 Aug 2025
Nathalie
Spacieux
Leisure Family
6/10
Pleasant
11 Aug 2025
Steve
Chambre propre, personnel sympa.
Porte principale défectueuse
Partner
8/10
Excellent
08 Aug 2025
Eric
Hôtel et chambre propre et agréable. Lit très confortable. Petit bémol pour l évier de la salle de bain bouché qui malgré l avoir signalé. N on rien fait. Mauvais eclairage dans la salle de bain qui était compliqué pour me maquiller malgré le miroir loupe a disposition.
Partner
10/10
Exceptional
07 Aug 2025
Verified traveler
Très bien, chambre climatisée et propre. Très bon séjour.
Partner
4/10
Poor
03 Aug 2025
Ludovic

Qualité de service en baisse

Habitués des lieux
La qualité baisse
Le menage laisse a desirer
Place de parking libre limitée voir impossible aux abords le soir
Partner
10/10
Exceptional
22 Jul 2025
Christophe
Un grand bravo au Personnel d'accueil.
Business
8/10
Excellent
20 Jul 2025
Verified traveler
Séjour incroyable
Chambre spacieuse très bonne literie
Petit bémol le plafond était très sale comme de la nicotine sinon le reste parfait
Self

Location & surroundings

Comfort Aparthotel Bassin d’Arcachon
Av. De L'Europe 960, La Teste-de-buch, France

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Comfort Aparthotel Bassin d’Arcachon

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