Empire Hotel

France , Nimes
NIMES, 1 Boulevard Etienne Saintenac
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100 reviews shown

4/10

Poor

25 Jun 2026

Michael

Great location and roof top bar. Staff was so so and I had no hot water. This was not fixed and the lack of attention and concern was disappointing.

Self

6/10

Pleasant

25 Jun 2026

Mabel

My stay was generally okay, and most of the staff were friendly, helpful, and professional. However, I had a very disappointing experience with one staff member who worked the night shift at the front desk.

When I arrived to check in, he told me that my reservation was for 4 nights. I explained that I had booked and paid for 8 nights through Expedia and even showed him my confirmation receipt. Despite this, he insisted that the booking was only for 4 nights and was very rude and arrogant when I tried to clarify the situation.

Later, he claimed that there was another guest with the same name as me, which did not make much sense and only added to the confusion. The whole experience left me feeling that my concerns were not being taken seriously. Given that it was during the World Cup period, I was concerned that there may have been an attempt to resell my room, although I cannot confirm this.

Apart from this particular staff member, whom I only saw on the night shift, the rest of the team were excellent and made my stay much more pleasant.

I am also disappointed that the deposit taken at the start of my stay has still not been refunded. In addition, an extra $10 was charged, and I have not received a clear explanation for this.

Overall, the hotel has some very good staff, but the poor customer service from this front desk employee and the unresolved refund issue significantly affected my experience.

Partner

4/10

Poor

24 Jun 2026

Susan

Poor working air conditioning throughout hotel. Manager named Keenan ( shocking the customer service manager !) had no care or empathy whatsoever. No attempt to provide any solution, options, not even a sorry for this inconvenience ? We were given room with know non - functioning AC on 90 degree day. Rude all around and I am use to Northeast obnoxious rude people. Pasquale - staff who checked us in must have received training from Keenan. Disappointing for sure. Don’t stay here. Housekeeping was great. Mexican restaurant also outstanding but not owned by hotel. No elevator access to rooftop bar so elderly family members could not join us for drinks. Do not recommend :(

Family

8/10

Excellent

24 Jun 2026

Staff was great, rooms a little dated and dark, location was Amazing!!!!

Family_with_children

8/10

Excellent

24 Jun 2026

Allie

It was fine.

Family_with_children

8/10

Excellent

23 Jun 2026

Alexys

The ac in my room broke on

4/10

Poor

23 Jun 2026

Vanessa

The rooms are super old

Family_with_children

6/10

Pleasant

23 Jun 2026

john

This hotel is convenient if you’re looking for a discount hotel near Lincoln Center. But it’s seen better days. It’s a little run down. It decently clean. Staff was nice. I stayed there for a work trip and it served its purpose. It’s a great location so that is the big sell here.

Business

8/10

Excellent

22 Jun 2026

John

The room had everything we needed
I think AC could have worked better. The bathroom smelled a little musty.

Partner

6/10

Pleasant

22 Jun 2026

Gregory

The hotel is in an amazing location! The pool was not open during our stay and the rooms have not been well maintained. Most of the staff were great but they seemed understaffed so there was always a wait at the front desk.

Partner

8/10

Excellent

22 Jun 2026

Justin

Great location, a few staff were excellent the rest were good, property needs a remodel and rooms are tiny, but we would stay again just for the location and price. You know what you’re getting.

Family_with_children

10/10

Exceptional

22 Jun 2026

Curvie

Everything was Perfect!!!

Partner

10/10

Exceptional

22 Jun 2026

Genevieve

L'hôtel est super bien localisée, près de central Parc et dans un tres beau quartier. A notre arrivée, nous avions une chambre standard (603). Il y avait une tres forte odeur d'humidité, les tapis semblaient sales. Le robinet de la douche etait brisé donc il ny avait pas d'eau!!! On a voulu contacter la réception mais le téléphone ne fonctionnait pas! Nous avons descendu a la réception et ils nous ont dit qu'un employé de l'entretien viendrait pour réparer la douche et que si cetait impossible nous allions etre déplacé de chambre. Après 20 minutes l'employé n'était toujours pas venu. On a donc décidé de payer un upgrade pour une meilleure chambre (926). Lit king, beaucoup plus grande, vue sur la ville et tres propre..je reviendrais a cet hôtel mais plus jamais dans une chambre standard!

Partner

8/10

Excellent

22 Jun 2026

Elise

The lobby looked very nice, however the rooms had peeling paint and a dent on the radiator with peeling paint. It needs to be maintained, but happy with my view and the size of the room.

Self

10/10

Exceptional

22 Jun 2026

Kevin

Very helpful staff and great location

Family_with_children

4/10

Poor

22 Jun 2026

Shane

Miserable experience for what it cost us to stay. The AC didn't work and the room smelt awful. No vacancy due to the world cup so they wasn't able to move us rooms.

Family_with_children

10/10

Exceptional

22 Jun 2026

Steven

Staff is very nice

4/10

Poor

20 Jun 2026

Jennifer

When we arrived to check in, the valet was nowhere in site. I had to double park, unload and hunt down the valet who was inside the hotel serving double duty as the bellman. He was very friendly, but it was frustrating that the valet was not outside. After a long drive into the city, we needed to use the restroom and were sent upstairs where of the 5 stalls, none had toilet paper, and there was just a single roll on the sink counter.
We checked in and went to our room, which could not get cooler than 75 degrees and where the shower head was falling out of the ceiling. When I asked to switch rooms, we were told the hotel was full, however they were able to move us the following day. In our second room, the shower was fine and the room was cool

8/10

Excellent

20 Jun 2026

Darren

Tired rooms and disappointing rooftop bar closed due to private function

Family

8/10

Excellent

20 Jun 2026

Darren

Great location. Staff helpful. Rooms a bit tired. Rooftop pool a big disappointment and given we were only staying one night having the rooftop bar shut for a private function was very frustrating. Overall ok stay but for what paid have stayed in better.
Free bottled water a nice touch all be it the classic NYC ‘resort fee’ more than covers it.

Family

10/10

Exceptional

20 Jun 2026

Jennifer

Great place to stay, love the location and staff and room were great

6/10

Pleasant

19 Jun 2026

Shanata

Everything was okay. Improvements can be done. It was an okay stay for us! Thanks!💯💪👌😎❤️

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Harry

This was the first time I stayed at the Empire and I must say it was really good. The staff was very responsive and keen. Our room was quiet and well appointed. I must say, the shower had the best pressure washer I ever experienced! The location of the hotel is excellent and everything we needed was just a short walk away. The pricing was reasonable. If I ever need to stay in Manhattan again I will definitely book here.

Partner

10/10

Exceptional

18 Jun 2026

Luis

Room was cozy and neat- rooftop bar was amazing, and Mexican restaurant on-site was delicious. Very happy overall. Tho… complimentary coffee wouldn’t be a bad thing :-)

Partner

6/10

Pleasant

18 Jun 2026

Patrick

For the location and the ambiance, you can't beat this hotel. Fantastic location right next to Columbus circle across from the Lincoln Center. Amazing spot. The pool on the roof is smaller than expected but absolutely gorgeous and the views are without comparison. Our room, however, left much to be desired. It is understandable that most New York City hotel rooms are on the smaller side in my experience, but this was smaller than I expected. And on an extremely hot day, even with the air conditioning, all the way on, all it took was a singular hot shower to turn our room into something akin to a rainforest. The humidity was relentless and bad enough that for the rest of the time we were there, my wife and I ended up taking mostly cool showers. Maybe it's a ventilation problem, I don't know, but it was unpleasant to say the least. Also, the faucet handle kept coming off and you would have to reattach it, as did the toilet chain. The staff was great, location was excellent, but the rooms need an overhaul. Just a top to bottom PMCS of everything needs to be done because otherwise this would have been a fantastic stay.

Partner

6/10

Pleasant

18 Jun 2026

Jean-Paul

Great location if you want to be near Columbus Circle/Central Park. It was a last minute booking. The room was very expensive. The air conditioning didn't work. There was nothing in the room to make tea or coffee. The room was small but the bed was comfortable. I slept well. There is not a lot of traffic north of Columbus Circle at night.

Self

4/10

Poor

18 Jun 2026

Klara

very small room, peeling wallpaper, thin window glass, very loud, small bathroom, rusty vanity, air conditioner falling apart

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Stuart

The room was clean but very cramped, the bathroom was even more cramped. The bottom of the bathroom door had rotted out (from water damage I assume). The lock to the room's door needed a new key from the front desk 3 times in 3 days (yes, I kept it away from electronics, other cards etc.). The desk chair was too tall and was wedged under the little desk so the desk moved with the chair. The staff were very nice and competent. The location is very convenient.

Family

10/10

Exceptional

17 Jun 2026

Nicole

The Empire Hotel is a really exquisite property that holds elegance and glam, while still being the perfect hub for

2/10

Poor

17 Jun 2026

Monique

I had to change rooms 4 times in 5 nights because the AC was broken in each room and wouldn't drop below 78 degrees. They didnt shut the rooms down after I left them to repair them, they just put new guests into the broken room.

Self

10/10

Exceptional

17 Jun 2026

Mark

Perfect location, great room, friendly staff…would definitely stay here again.

Pet

6/10

Pleasant

17 Jun 2026

Mariana

The hotel needs revocation. Superb location!

Family

10/10

Exceptional

17 Jun 2026

Deirdre

Stayed at the Empire Hotel last week for a week while I worked in Manhattan. The staff were incredibly friendly and helpful. The hotel lobby had lovely jazzy vibes. I asked for a quiet room as I needed good sleep to work and they provided the perfect room. It is perfectly located beside the Lincoln Centre and the subway is a 2 minute walk. I will stay again for sure.

Self

10/10

Exceptional

16 Jun 2026

Julie

Beautiful hotel. We loved the rooftop bar. Our room was nice, but the bathrooms are extremely small(like older hotels). We would stay there again.

Partner

8/10

Excellent

16 Jun 2026

Filomena

Room was clean, yet small, but it's NYC. Phone and lights didn't work on arrival, but staff quickly replaced phone and fixed fuse for the lights. It would have been helpful to use the stairs more, but it was tricky with it and the floors not being well marked. The pool is very narrow and only long enough for a couple strokes. But felt good on a hot day and my kid enjoyed it. Staff was accommodating when asked. Great location

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Sabrina

Don’t drink alcohol

2/10

Poor

15 Jun 2026

Lisa

Unfortunately, I found the cleanliness of my initial room to be below expectations. There were handprints on the headboard, dust accumulated on various surfaces, and stains on the bedding. I raised these issues with your staff, but they were unable to provide an alternative room until the following day. As I was scheduled to leave the city the next morning, this posed a significant inconvenience for me.

When I returned later, I was offered a different room; however, it did not appear to be in much better condition. Given the circumstances, I was reluctant to move all of my belongings for what seemed to be a similar situation. The whole hotel is just run down.

I have documented the issues I encountered with photographs. Based on this experience, I regrettably cannot justify the price I paid for my stay.

I appreciate your attention to this matter and hope that improvements can be made for future guests. Thank you for taking the time to consider my feedback.

4/10

Poor

15 Jun 2026

Gergana

I love New York but I hated this hotel. This is my worst experience in NYC. On the plus side, the location is great, the cleaning staff were great and the rooftop bar and tiny pool are nice. However, the hotel is not in a great shape, it has a very unkempt vibe and the rooms are tiny (as would be expected in NYC). What really ruined my stay, however, was an incident that happened one night. I was falling asleep when I felt something crawl on me,
I jumped out of bed and saw a giant cockroach in my bed. I got so grossed out that I did not want to get back in bed and turn off the light. I went downstairs and the man at the front desk was super unhelpful. He dismissed me, told me this is not a big deal and that we get on average 8 spiders into our mouths during sleep (a very helpful image). I did not sleep much that night. The next morning I mentioned that to the front desk and they did not care at all. I know cockroaches are not uncommon in NYC but I thought for almost $500 a night I deserve a clean room and some sympathy!

8/10

Excellent

15 Jun 2026

Elizabethb

Loved this location very close to everything especially the Lincoln Centre. Our room was so tiny that l couldn’t stand behind the sink to do my hair or makeup. That was very annoying. The room was clean but again small with not much clothes space. The furniture should go into the trash. The bed was comfortable. I really liked it he lobby-very posh and the jazz music playing was great.

Partner

6/10

Pleasant

15 Jun 2026

Brittany

i just wish there was more amenities for the stay

10/10

Exceptional

15 Jun 2026

Veronica

The stay was great the staff was good . The big security was very aggressive and mean to hotel guest

2/10

Poor

15 Jun 2026

Robert

everseen thehotel in the movie \"barton fink\"!

10/10

Exceptional

15 Jun 2026

INGALILL

Very good

4/10

Poor

15 Jun 2026

MaryBeth

The room smelled musty and there were multiple water damage spots within the bathroom, including above the shower, above the cabinets and the bathroom door was in desperate need of a repaint. Multiple chipped and chipping areas that made the whole bathroom feel janky.

Self

6/10

Pleasant

15 Jun 2026

Gail

Great location.

10/10

Exceptional

15 Jun 2026

Sabrina

The super friendly staff managed to blend unique NYC charm with warm customer service. Vibrant, witty, comfy - the Empire Hotel conveys the epitome of NYC's Upper West Side nestled in tony Lincoln Square. A true Gem.

Family_with_children

10/10

Exceptional

15 Jun 2026

Dennis

Good are in New York. The staff was great.

Partner

4/10

Poor

14 Jun 2026

danielle

Do not let the photos fool you the pool area is a big let down. Also rooms are not well maintained shower makes a loud noise throughout the night and sink constantly dripped water. The bright light was the staff who were all very kind the whole trip.

Partner

2/10

Poor

14 Jun 2026

Richard

The room smelled like urine. It is small, dirty and incredibly run down—every facet. The windows are so old that there’s no insulation against noise. When sirens go off, they might as well be in the room with you. The location is great, but the cost vs the status of the room is not at all fairly calibrated.

I would not recommend this property. To anyone.

Family_with_children

4/10

Poor

14 Jun 2026

Frank

This is a 2-star hotel with 4-star prices. The lobby is beautiful but once you enter the rooms - what a shock! Worn down, neglected, broken televisions, air conditioning & heating from the 70’s, hot water that literally takes 8 minutes (I timed it one morning) to reach the shower (on floor ONE), and once it does - there is no way to control it so you burn your skin off. Amenities? I guess if you consider sheets & towels amenities then they do okay. No coffee service anywhere in the hotel for guests and they actually have PAPER CUPS in the rooms at the prices they charge. I stayed here because of its proximity to Lincoln Center but I learned my lesson. Never again.

Friends

6/10

Pleasant

14 Jun 2026

Thomas

Excellent location, great rooftop bar, and good restaurant on site. Old and stained carpets, in need up updating and re painting all over the hotel. It's a pack em and stack em hotel and the entire place needs an upgrade.

Partner

2/10

Poor

14 Jun 2026

Christina

the room was dated - the fixtures broken- sink was un- caulked, shower handle for water broken - the AC stopped working in middle of the night - and the biggest scheme was the pool- NO sun size of a bathtub - and so small only 10 sun chairs fit - DO NOT fall for this and pay this high price - everyone who came to the pull turned around and laughed - false advertising - horrible will not return

Family_with_children

6/10

Pleasant

14 Jun 2026

Jennifer

The rooms have poor ventilation especially in the bathroom. The rooms including the bathroom
Are really small and the rooms have poor circulation
The pool is very small as well
Ok for a small stay but I would not stay here again

Family

4/10

Poor

14 Jun 2026

Laura

Beautiful location and lobby, thst where it stops.. everything in our room was broken. No coffee, no water, no snacks, when asked what we could do for water when the front desk ran out the man at the front ended got visibly angry and said “ you’ll need to fend for yourself” and walked away.

For the price tag, guest experience is shockingly poor. Doors, shower and AC were broken in our suite. We saved up an entire year for this, so disappointed.

4/10

Poor

14 Jun 2026

Hillarie

This was not a great experience-there was huge line to check in, then at first they couldn’t find our reservation, but then did and we checked in. The staff was kind but overwhelmed. The bathroom was tiny, and the shower valve was stuck and the sink didn’t drain. We parked at the recommended parking lot (about - a 10 minute walk with bags) - we left early for a flight in the morning there was no one at reception to validate our parking ticket - so we had to pay full price. I tried to call down before checking out and no one answered the phone. It is however, a great location.

Partner

6/10

Pleasant

13 Jun 2026

Cassie

Eh
I’d stay again but nothing to brag about

6/10

Pleasant

13 Jun 2026

Jack

Room not up to ADA standards.

Partner

2/10

Poor

13 Jun 2026

Lendy

Staff was not helpful and hotel rooms are extremely outdated

Family

4/10

Poor

12 Jun 2026

Jerry

Horrible, Horrible!! I arrived at 5pm. My room was not ready. I went and had dinner. After dinner which was approximately 8pm and my room was not ready!!!! I was upgraded to a suite however when I entered the room it was a sauna. The air conditioning unit never worked consistently. For the next 2 days I needed to call 3 times per day to get air and finally on the third day I was moved to a different room.

I was not provided a refund for 1 night stay as promised by management. Not a good value for your money. The images of the lobby look great. Do not be deceived.

Self

8/10

Excellent

12 Jun 2026

Zachary

It is convenient for the Lincoln Center.

Family_with_children

10/10

Exceptional

12 Jun 2026

Thomas

Great location. Comfortable, no-frills room.

Self

4/10

Poor

12 Jun 2026

Patricia

Overall, the property is tired with visible excessive wear that indicates its well-overdue for a refresh. A positive was the shower with a rain style shower head with great water pressure. Though, the shower floor had excessive wear: stained & worn shower floor, shelves for towels banged up badly with painted areas chipped. The beds were comfortable.

Business

6/10

Pleasant

11 Jun 2026

Harvey

liked the location did not like the cockroaches

Family

8/10

Excellent

11 Jun 2026

Shawn

We enjoyed this hotel. Location was key. We wanted something close, but not in the middle of the action. This is the spot. Architecture was cool. Staff knowledgeable.

Partner

6/10

Pleasant

11 Jun 2026

Lynne

The hotel itself was much older than the pictures and has not been updated. Example: paint chipped and carpet ripped in room.

Family

4/10

Poor

11 Jun 2026

Michael

value was pretty good. room was very small which I expected but the room was shabby, torn duvet, ceiling paint peeling, torn bedframe, beat up furniture. room should have had a refresh years ago. next time I'd pay more for a property that renovates before it looks so shabby.

Partner

8/10

Excellent

11 Jun 2026

Janet

Great location, nice lobby snd rooftop bar. Room was larger than expected snd bed was comfortable. Our room had no room safe, snd despite being told they would bring one, that never happened. Our accessible room had no phone and no call bell in the bathroom, which we thought was odd snd potentially dangerous. But for sny event at the Lincoln center you can’t beat it.

Partner

6/10

Pleasant

11 Jun 2026

Margie

Empire Hotel review

It was in a great location for my purposes, and the staff were very nice. The room was generally clean but a light blanket was stained (several stains including what looked like blood) and was not replaced. Room was teeny; hard to get around the bed without bumping into the bed or wall. Air conditioner vents were stained and wet, not enough light to even read the tv station chart or set/open up the safe; I had to use a small flashlight. The bathroom was teeny, but at least was updated; toilet was pretty low with no bars to help you get up. Wallpaper worn; room truly needed some loving care and updating. Will NOT stay there again.

Self

6/10

Pleasant

11 Jun 2026

Robert

Location location location. Right across the street from Lincoln Center.

Partner

10/10

Exceptional

11 Jun 2026

alice

Great hotel near Lincoln Center and the Met

8/10

Excellent

10 Jun 2026

Mary

I actually liked the decor.
Rooftop bar was very nice.
Location very convenient.

Partner

8/10

Excellent

10 Jun 2026

Derek

The restaurant was nice. The menu could be better.

Partner

10/10

Exceptional

10 Jun 2026

Susan

Comfy, because we chose the more expensive bigger room! Love the wallpaper and carpet patterns. . . I enjoy funky, always.

Family

8/10

Excellent

10 Jun 2026

Diane

This is the ideal location in NYC: steps from the subway, close to Central Park, near great restaurants and shopping, and a killer fruit stand across the street!

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Mary-Clare

The curtain was broken and the nightstand lamp bulb socket was broken.

Business

8/10

Excellent

10 Jun 2026

Christopher Lee

Great Location

Partner

6/10

Pleasant

10 Jun 2026

Helen

Location was great! Staff was rude, hotel needs major updates. Our bathroom was the size of a closet! Would not stay here again.

Family

2/10

Poor

10 Jun 2026

Emily

There was tape in the shower, blood on the sheets.

10/10

Exceptional

09 Jun 2026

Violeta

Loved the hotel. Very beautiful

Friends

8/10

Excellent

09 Jun 2026

Luiza

Excelent

10/10

Exceptional

08 Jun 2026

Brian

Room was shockingly small, but all the facilities worked just fine.

Self

10/10

Exceptional

08 Jun 2026

jane

Favorite place to stay!

Family

4/10

Poor

08 Jun 2026

Michael

This property does not merit 4 stars. Its best quality is its location. The rooms are very dated, bathrooms are also very shabby and poorly ventilated. The A/C either didn’t run or ran at the decibel level of a car engine. The windows are not soundproof and the car honking is incessant.

Family_with_children

6/10

Pleasant

08 Jun 2026

Donald

The reason I selected this hotel was because it is next door to the Met. I will perhaps use the hotel again for that reason, despite my experience.
I arrived at the hotel around 9, knowing that check in was at 3pm. I just wanted to check my bag and go tour the city, since I had never been to New York before.
Normally when you arrive at the front desk you are greeted and welcomed, that didn't happen.
When I asked about things to see in the area they were somewhat hesitant, I asked the dooman on my way out, and got the same response.
When I returned from the opera the evening staff were so extremely nice and helpful. They are part of why I would come back to the hotel.
The condition of the room was not what I expected, wall paper peeling, ceiling had water damage, the AC unit had rust, and the toilet kept making sounds. I have pictures if you want to see them.
Despite some of the conditions the hotel has great charm, especially the lobby.The roof top restaurant and the Mexican restaurant were wonderful.
I hope this helps to make future visits for others and myself better.

Self

10/10

Exceptional

07 Jun 2026

Kara Nicole

The lobby was beautifully decorated. The front desk staff were efficient and so nice. We stayed in a king room for 2 and while it was a smaller room compared to other hotels I felt it was a nice size for New York City.

10/10

Exceptional

07 Jun 2026

Valerie Beaudoin de

Perfect location.

Partner

10/10

Exceptional

07 Jun 2026

Ray Patrick

The proximity to midtown (times square) is very close,the area is safe at any hour of the day.across from the Lincoln center and central park, restaurants and coffee cafes are right outside the door,, however no room service.

Family

2/10

Poor

07 Jun 2026

Robert

We stayed here over a week…..

the hotel has absolutely no continuity . once you check in, you’re on your own!

a really really really unhelpful staff. mostly rude responses to very normal requests

bartenders are rude
pool attendants are rude
front desk is rude

THE HOTEL HAS NO TOLERANCE FOR ITS OWN GUESTS

* It’s a big statement , but i think its accurate .

Be prepared to fend for yourself

Partner

10/10

Exceptional

07 Jun 2026

Barbara

Great stay, great staff, clean, lobby asthetically pleasing with a great vibe overall.
Great location with coffee and gelato a couple of steps away. Close to Central Park and great restaurants. Highly recommend !!

Partner

8/10

Excellent

07 Jun 2026

Abby

Overall, good experience. Rooms are in need of a refresh and maintenance. Staff polite and helpful.

Friends

6/10

Pleasant

07 Jun 2026

Sandra

Rooms were definitely dated had to change rooms AC was not working had other issues and felt like as a guest I was an inconvenience to them

Family

8/10

Excellent

06 Jun 2026

Christos

Very good location

6/10

Pleasant

06 Jun 2026

Madeleine

You’re paying to be a good location. You’re close to several train stations, central park, lincoln center, etc. But the hotel it self is a bit dated.

Staff are helpful but there were some inconveniences that I would want to know about if I were staying here. For example, the key cards consistently need to be reactivated (4x for us), you can’t control the temperature of your room, and there’s not water / ice stations.

Partner

8/10

Excellent

06 Jun 2026

Linda

The best thing about the Empire Hotel is the location. It is showing signs of age and there needs to be some updating of this property. Bathrooms were very small but housekeeping came every day. They gave free water that was needed and it was well staffed. The area has food and coffee nearby. Not a bad place to stay but will hope to see updates soon.

Self

10/10

Exceptional

05 Jun 2026

Konstantinos

Clean and friendly

10/10

Exceptional

05 Jun 2026

Monique

It was an overall great hotel experience. Clean and pretty quiet. Just be aware it is located right across from the Lincoln Center so there may be a lot of foot traffic in and out but overall it is a great place to stay.

Self

10/10

Exceptional

05 Jun 2026

Stephanie

It was ama amazing stay the staff were very nice and helpful.

Friends

8/10

Excellent

04 Jun 2026

Rylee

Enjoyed the stay however the keys to the room wasn’t working very well and took many try’s to get into the room. However very clean and staff was nice and enjoyed the rooftop!

Friends

10/10

Exceptional

04 Jun 2026

Anthony

The hotel staff was great. Check in was nice and smooth, and the staff in the lobby was very friendly every time we entered the building. The rooms were cleaned daily as well as the beddings.

Family_with_children

8/10

Excellent

04 Jun 2026

Michael

This hotel is a clear 8 out 10. Amazing location. Great hotel roof bar. Comfortable bed and decent TV. Big, comfy lobby. No wait at front desk. Water pressure was very strong and hot water came quickly. A/C was very good but a little noisy. The decor is cool retro. All that said, it is an old hotel and in need of updates to keep up with the younger ones. There is paint peeling and some of the common areas (eg elevators) are a little dirty. But. None of that impacted our comfort or stay. Some people complained of no coffee maker but there is a Starbucks just steps from lobby. Would stay here again for sure, but would not seek it out.

Partner