Four Seasons Mumbai

6/10

Pleasant

02 Mar 2026

Sudhir

The Air-condition was leaking in the first room. changed the room and the bathroom cubicle was leaking

Partner

10/10

Exceptional

24 Feb 2026

Kress

Staff, services, property

Family_with_children

10/10

Exceptional

23 Feb 2026

Nimesh

Excellent

Family

10/10

Exceptional

21 Feb 2026

Sudhir

Very helpful staff. Nice room. Overall great hotel.

2/10

Poor

19 Feb 2026

Alia

The stay was really disappointing. The staff were very slow to serve and not interested at all. Also the pillows were not comfortable at all. We were really disappointed on the view of the suite. Also the room dining and breakfast was really not up to four seasons hotel.!

Family

10/10

Exceptional

16 Feb 2026

Dineshkumar

Rooms the Staff very good especially the breakfast staff

Business_and_leisure Partner

10/10

Exceptional

16 Feb 2026

Poonam

Yes the room was spotless and the staff was very courteous.

10/10

Exceptional

16 Feb 2026

John

Exceptional in every detail. Unmatched service, comfort and luxury.

Friends_and_family Friends

10/10

Exceptional

16 Feb 2026

Timir

Excellent room clean and great staff

Partner

10/10

Exceptional

15 Feb 2026

Ashish

Very nice and well appointed rooms. Comfortable beds with luxurious linen. Bathroom had every amenity. Breakfast was excellent with very helpful staff. Check in was a breeze too.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Ricky Mansukhlal

We stayed at Four Seasons for 12 nights and it was genuinely the best hotel experience we’ve ever had. We were treated like family rather than guests, and felt emotional leaving.

Horyophy was incredibly warm and welcoming — the most radiant person in the hotel and someone we will always associate with Four Seasons. Esham, Baby, and Chandan anticipated every need without us ever having to ask.

Head Chef Abishek and Biru happily prepared anything we requested, always with a smile. The guest-experience team and front-of-house attention to detail made everything seamless.

An unforgettable stay — not just a hotel, but a real experience.

Leisure Partner

8/10

Excellent

07 Feb 2026

Samson

The room was great, the hotel is also great and the staff were amazing. Check in experience, however, wasn’t good

Leisure Partner

10/10

Exceptional

03 Feb 2026

Elie Hillel

Excellent hotel

10/10

Exceptional

23 Jan 2026

Shashidhar

Every aspect of the Four Seasons in Mumbai spells comfort, class and sophistication. The staff at every touch point provided exemplary service. They were customer centric and very accommodating. The breakfast spread was large and multi cuisine. The rooftop lounge restaurant AER was stunning with incredible views. This was an oasis within the very noisy city of Mumbai.

10/10

Exceptional

11 Jan 2026

James Carl

The Four Seasons is a gorgeous well located hotel in Mumbai. They are more than 70% through their renovation program. While there are aspects of the old Four Seasons that I miss, the new decor is sumptuous… as one would expect from Four Seasons.

The service is attentive and personalised.

I can’t wait to return!

Business_and_leisure Self

10/10

Exceptional

09 Jan 2026

Shailesh

wonderful, lots of fun

Leisure Family

10/10

Exceptional

05 Jan 2026

Cristina

The service here is the best from all the Four Seasons I have been to and stayed at. A really wonderful place to stay in Mumbai

Leisure

10/10

Exceptional

03 Jan 2026

Ruby

All of the above

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Sunil

Outstanding hotel with beautifully appointed rooms and service. Fabulous breakfast and a central location to boot.

Family

10/10

Exceptional

01 Jan 2026

Shivendra Kumar

Everything about four seasons Mumbai was awesome

Family

2/10

Poor

27 Dec 2025

Nilay

Room not ready till 4:30, bed for elderly mother not ready

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Khushbu

Excellent hotel and staff, special shout out to Harshdeep for his hospitality. We really enjoyed are stay breakfast was amazing with lots of variety. The only downside is that it is a bit far from the airport so if there is traffic you can be late otherwise excellent location.

Leisure Family

10/10

Exceptional

03 Dec 2025

Shaili

It was an excellent stay at Four Seasons. It exceeded expectations in everything beginning with cleanliness, respectful and kind staff and smooth check in and check out!

Leisure

10/10

Exceptional

29 Nov 2025

Ranjit

What I liked most about the hotel was the size of the room.

Business

10/10

Exceptional

09 Nov 2025

Alex

Impeccable service and hospitality, great room and amenities. I really enjoyed my spa treatment and all of the food.

Leisure Self

10/10

Exceptional

08 Nov 2025

Sameer

LOVED Everything - Location (central & sea views), Staff, Service, Rooms (Spacious, Clean & didn’t have the humid/mouldy smell like other hotels in the city), Food (Restaurant & In Room Dining staff go out of their way to ensure your food experience is great!). Rooftop bar & lounge is a great option. Spa staff & Therapists were great & professional too - treatment was amazing. Will definitely be recommending & back if i can!🙏

Business

10/10

Exceptional

07 Nov 2025

David

This is one of our favorite hotels any where in the world. Wonderful people. Beautiful facility.

10/10

Exceptional

07 Nov 2025

David

The rooms are amazing and the staff is incredibly friendly, warm, caring, and attentive. Really special place to be and spend time.

Business_and_leisure Partner

8/10

Excellent

21 Oct 2025

Rahul

Few aspects were below par but once the staff was made aware of it they were very forthcoming in making sure they compensated for the inconvenience and were very helpful and understanding. Tejas was amazing!! Ask for Tejas ;)

8/10

Excellent

01 Sep 2025

Kanan

The area around the property is mostly slum

Leisure

10/10

Exceptional

31 Aug 2025

Dimian

Staff was great

4/10

Poor

30 Aug 2025

Ashwin

Too much artificial fragrance smell everywhere. Would advise to switch to natural smells. Neighborhood around hotel not clean, no place within the hotel campus to walk. Staff was very good and so was the breakfast.

Family

10/10

Exceptional

24 Aug 2025

Rhushabh

Only thing that was not good in this property is the view from the Room. Rest the property is excellent.

Business_and_leisure Family

10/10

Exceptional

24 Aug 2025

SANTOSH

Amazing service. A++

Business_and_leisure Family

10/10

Exceptional

19 Aug 2025

Dimian

NA

4/10

Poor

13 Aug 2025

Ashwin

The hotel needs to re-evaluate their air freshening strategy. They are using synthetic perfume sprays everywhere in high concentrations which caused us severe headaches. We had to specifically ask them for an air purifier and sheets without the fragrance. The first room we were allotted had roach spray smell. We complained and they moved us to a better one. The horizon views from the sea facing rooms are marvelous but look down and you can’t unsee the conditions around the property. The staff and service were very good (credit where it’s due).

Leisure Family

10/10

Exceptional

12 Aug 2025

Dinesh

They upgraded me to a suite so I was very happy

6/10

Pleasant

05 Aug 2025

Katy

All staff are very kind and helpful. The place can be noisy though at late night as the adjacent walls seem to be thin. Laundry service didn’t come on time which was disappointing as it is costly.

A lot of workers around to help when needed.

Disappointing that the hotel doesn’t have a recycling system in the rooms considering global warming etc. Everything goes into one bin.

Leisure Family

10/10

Exceptional

17 Jul 2025

Siddharth

Great property

Leisure

8/10

Excellent

17 Jun 2025

Aditya

Good

Business

2/10

Poor

25 Mar 2025

Gursewak

This property was a complete disappointment. The rooms were dirty, and the entire property was under construction, creating a lot of noise. Moreover, the staff appeared to assign rooms based on skin color, which led us to leave for a different hotel. We ended up wasting two nights’ worth of money for nothing. Will never go back to this hotal nor recommend anyone. Stay away from this property!

Business_and_leisure Family

10/10

Exceptional

24 Mar 2025

Kristine Anne

Superb hotel. Staff of the highest quality-gracious, friendly, helpful and so thoughtful.

Business Self

10/10

Exceptional

10 Feb 2025

Gobind

Great service

10/10

Exceptional

10 Feb 2025

Christopher

Great hotel

10/10

Exceptional

22 Jan 2025

Tahir

I liked all .
View from the room have few slum areas.
Hopefully the Efficient BJP Governor help to improve it and make lives better for less fortunate.

Leisure

8/10

Excellent

11 Dec 2024

Helen

Bit disappointed with communication

Really disappointed that the pool was closed during our stay. If we had know in advance, we would have cancelled our booking and stayed elsewhere. Don’t really expect that from Four Seasons, thought that it would have been made abundantly clear to us on booking.

Friends_and_family Friends

2/10

Poor

11 Nov 2024

armen

Avoid this hotel by all means. I checked in at midnight and my room smelled so bad. They changed my room but I only lasted one more night and I checked out. This is no where near a four seasons hotel. This should be called DARK WINTER.

10/10

Exceptional

08 Nov 2024

Soren

Staff were excellent. Loved the hotel but missed the pool as under reno

Friends_and_family Friends

10/10

Exceptional

14 Oct 2024

Anita

Thank you

10/10

Exceptional

26 Sep 2024

madhuri

Despite the noise and dirtiness all around us, the staff made us so comfortable! We were upgraded to a beautiful suite and had many new memories together. Thank you🙏

Business Family

8/10

Excellent

13 Sep 2024

Robert

Of course this Four Seasons is an awesome hotel, but they should have informed me upon booking that the pool, lobby and main restaurant were undergoing major renovations and closed. That is the classy thing to do so I could've reconsidered the stay.

Business Self

8/10

Excellent

20 Jul 2024

Hussain

Decent

8/10

Excellent

18 May 2024

Mohammad

Area around property were dirty. Staff and cleanliness amazing in the room

Business Self

10/10

Exceptional

13 Apr 2024

B

Business trip Mumbai

First class hotel with great restaurants and amazing staff

Business

10/10

Exceptional

12 Apr 2024

THOMAS

The property is really a 5-star hotel. The area is good (for Mumbai) and there are high-quality malls very nearby, but some may not feel comfortable walking around, but this is not down to the hotel. The room and installations are top-notch. However, the reason I wrote this review is down to the staff, which is outstanding and caters to your every need. The concierge staff went out of their way to get everything we wanted. Another outstanding employee is Alankar Mantri. He made us feel at home every morning at breakfast.

Leisure Family

10/10

Exceptional

06 Mar 2024

Rohan

Excellent stay…wish we could have stayed longer. Aer lounge at the rooftop of the hotel is in a league of its own and probably the best in Mumbai. Will be back!

10/10

Exceptional

15 Feb 2024

Rachi

Great hospitality from all staff who were well organised and very friendly.

Leisure Partner

6/10

Pleasant

02 Feb 2024

MIHAEL

I would expect four seasons to be in a better area

10/10

Exceptional

24 Dec 2023

Elizabeth

Great hotel, staff was very friendly and helpful. Its not a huge hotel but the rooftop bar is amazing. Definitely recommend going up for a drink and an appetizer.
The remodeled room was nice but with the smog you don't really get a view of the ocean..

Leisure Partner

10/10

Exceptional

08 Dec 2023

t

Exceptional services, lovely room

Partner

10/10

Exceptional

17 Nov 2023

Paul

We stayed at one of the renovated rooms which was really nice with great views.

Leisure Friends

10/10

Exceptional

11 Nov 2023

Victoria

Fabulous hotel!

Excellent stay at this fabulous hotel. Service is amazing. Room was spacious, immaculately clean and comfortable. Pool was wonderful and service here also fabulous. Restaurant is great for breakfast, lunch and dinner. Thoroughly recommend and hope to stay again. Special thanks to Sonali and team at the concierge who were super helpful and helped make our stay extra special.

Partner

8/10

Excellent

30 Oct 2023

Verified traveler

Good stay, professional staff

Business

10/10

Exceptional

03 Oct 2023

Gagandeep

Great place

Excellent hotel and great restaurants made this two day trip very memorable - Nitin at the front desk was very kind. SanQi is a great place to eat good Asian food. AER was a neat place tp hang around late night

Partner

10/10

Exceptional

30 Sep 2023

Dara

Great hotel, great food and wonderful and helpful staff. The concierge manager Fagun, specifically went above and beyond not only to make our stay at the Four Seaons memorable but also helped us with our next stay at the Oberoi Delhi making it extra special as it was my girlfriends birthday. A

8/10

Excellent

17 Sep 2023

david

Not as good as I hoped

Great staff and good service.
Unfortunately the hotel room are looking dated and the tv system is very dated. Also the area isn’t the best.

Self

10/10

Exceptional

12 Sep 2023

bhaskar

Great staff and a luxurious property

We had an issue but that was immediately acknowledged and addressed. Great staff and service. Views from our room were great. Would definitely stay there at every given opportunity

Partner

10/10

Exceptional

06 Sep 2023

jmk

all good

Business Family

10/10

Exceptional

08 Aug 2023

MISS E

Great stay

Lovely stay at the Four Seasons, highlighted by Loki's seamless check-in. Enjoyed the gorgeous bathroom, bright, spacious room. Despite ongoing renovations, everything was discreet, not impacting the experience. Eagerly looking forward to coming back when renovations are complete. A truly comfortable and luxurious experience that leaves a lasting impression.

Self

4/10

Poor

26 Jul 2023

Breena

This property is using a five star name with three star service and amenities. The management is terrible and there is no such thing as customer service from any higher level person. The cleaning staff were wonderful. There was one mistake where a personal item was removed from my room and it took quite some time to locate it. The hotel did not disclose that there would be construction going on at all hours and they did not provide alternate options to all of their closed amenities such as the rooftop bar. They wouldn’t let us use the lounge instead when the business center and other areas were closed.

6/10

Pleasant

06 Jul 2023

Saeeda

The staff are helpful and friendly. Restaurant serves great food.
The disappointment was the lack of adequate room cleaning.sheets were dirty, carpets dirty, the room was not vacuumed ( food particle on floor) curtains dirty and smells of cigarettes, cleaning staff smell bad( it is worth educating them about personal hygiene and even by them deodorants, the room after being busted by cleaning team smelled horrible.

Leisure Friends

2/10

Poor

26 May 2023

Elite

They have a problem in disclosing names. What stops them from doing so is bets known to them.

My office had to cover the cost for all expenses incurred during my stay, My room was already full pre-paid. When my office called the hotel to deposit a certain amount to cover incidentals - the hotel wanted my office staff from Pune to visit hotel in Mumbai to pay other they could not collect the payment. They wanted a physical card only.

NO QR code, NO CC auth, NO payment link. The front also does not come on call - only operators speak without names like bots easliy sound irritated when you call in the second time.

Very very rigid team, behaviour and approach.

Business Self

2/10

Poor

23 May 2023

Elite

They have a big issue with disclosing names on call. Almost rigid on any/every request you make. The approach is very rigid and reverse of what you actually expect from a hotel. Small request like making a pre-payment to them is not acceptable to them. They would want you to pay only 72 hours before your check in etc etc.

Business Self

6/10

Pleasant

29 Mar 2023

Wayne

The hotel is undergoing renovations as well huge building works going on directly next door. This meant our stay wasn’t the most pleasant and added to the issues we had with our room and lounge experience.

Leisure Partner

10/10

Exceptional

02 Feb 2023

SANKAR

Excellent. Couldn’t be happier

Leisure Family

10/10

Exceptional

17 Jan 2023

Joe

should have a temperature controlled swimming pool

10/10

Exceptional

28 Dec 2022

Callan

The service was wonderful

Leisure Self

10/10

Exceptional

07 Dec 2022

HILA

India

Business Family

10/10

Exceptional

12 Nov 2022

Naresh

Was expecting a temperature controlled pool, pool area was small and the area around the hotel had a bad stench

Leisure Partner

10/10

Exceptional

19 Oct 2022

Alex

Amazing staff with exceptional service

Leisure Self

10/10

Exceptional

03 Oct 2022

Bianca

Love these folks! Prefer here to the Taj Mahal Palace.
Seriously!
Service great! Massage great!

Leisure Partner

10/10

Exceptional

02 Sep 2022

Erika

People make the luxury!

We have stayed in so many Four Seasons properties but the one in Mumbai stood up due to the warm and diligence of its employees. Everyone from the doorman to the general manager were so attentive to our comfort that made us feel part of the family. We felt like returning home every time we came back to the hotel. Thanks to Aashrit and Loki for their interest in our wellbeing and unforgettable stay.

Friends_and_family Family

10/10

Exceptional

24 May 2022

Aneeta R

Great service and staff

Leisure Family

8/10

Excellent

16 May 2022

khaled

Very loud noise outside my window

The hotels staff and concierge service was amazing and very helpful in every request.

The biggest issue was on day 2 of my stay. I had a long day in the city starting in the morning and came back to the room for rest and a nap. Unfortunately, there was a horrible noise and work being done right outside of my window for almost 2 hours which prevented me from resting. I wish the hotel would have told me the work was being done so that at the minimum, I could have adjusted my rest time.

Business Family

4/10

Poor

12 May 2022

Raunak

I wonder how this is a Four Seasons owned property, seems more like a courtyard mariott.

Business

10/10

Exceptional

10 May 2022

SALEEM

Very cordial staff

10/10

Exceptional

08 May 2022

Manish

Value for money

The stay was wonderfull. Good hotel for personal or businesses trip.

Friends_and_family Family

8/10

Excellent

15 Apr 2022

Deepak

Decent overall

The stay was ok overall. The hotel is located in a prime spot with amazing views. The toilet however was a little stingy and smelly. Besides the concierge service, I would rate the hotel 4 star at best.

Friends_and_family Family

8/10

Excellent

25 Mar 2022

Jagsagar

Super Service with a smile

Staff fantastic… very polite and efficient…

Friends_and_family Family

10/10

Exceptional

05 Mar 2022

Maria

Stay was great
But was extremely disappointed that we were not informed of and able to utilize the airport shuttle.

Friends_and_family Family

8/10

Excellent

28 Nov 2021

harry

Service down

Leisure Partner

10/10

Exceptional

27 Nov 2021

Anish

Absolutely amazing!

Amazing service, I had food poisoning for a week before I arrived, they helped me get a doctor on the phone and then brought the medicine to my room!

Self

2/10

Poor

02 Nov 2021

George

The front receptionist tried to sell me a sea facing room for additional $50 when I was so bloody tired after a 15 hour flight and hell of a journey of covid tests and retests. Then when I went to the rooftop bar, the staff told me that UNLESS I had a minimum billing, he cannot seat me after 7 pm and told me to sit away from the sea view (so sad that Four seasons is focused on short term money but sacrificing customers), then the restaurants don’t open till 7pm. I have dinner starting at 6 and finish by 7 pm. So every time I ask for in room dining, the food is not available other than 7pm. Also instead of the payment at the time of checkout , every food bill has to be paid immediately and they bring swipe machines that don’t work on international cards. Nightmare!! Only good point is their breakfast is satisfying and the customer services by the breakfast team is extraordinary. The staff need training and new management is required. Not a 5 star or even a 2 star rating for the moment. I am only staying because it is convenient for my business meetings.

Business Self

10/10

Exceptional

29 Sep 2021

Bhumesh

Indeed, its a great hotel!

Leisure Family

10/10

Exceptional

12 Aug 2021

Verified traveler

it's worth the money. They just have to be quick with room services! Their rooms are amazing!