Melia Tortuga Beach Resort and Spa

SANTAMARIA, Urbanizaçao da Cabocan, ZDTI de Ponta Preta
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100 reviews shown

6/10

Pleasant

28 Jan 2026

Not impressed with the room, or the style of seperate houses. We stayed at Melia Unas for 5 days their set was better, paths of tiles not gravel.
I asked for a hairdryer it never came.
Food was good and all the staff very helpful and pleasent.

Partner

8/10

Excellent

26 Jan 2026

Paul

Room facilities were basic but good value for money.

10/10

Exceptional

09 Jan 2026

Brian

It was how spread out and spacious the resort was

Partner

2/10

Poor

03 Jan 2026

Harry

Awful
Hotel, dirty and unwelcoming staff

We left after a day

Partner

8/10

Excellent

06 Nov 2025

Pembe Hatice

The staff were really friendly, especially Erica who went above and beyond — she was just so lovely and welcoming. We paid extra for birthday decorations for our mum’s room, and the team really went the extra mile to make it look beautiful, which made her day feel so special. I wouldn’t class the hotel as a 5*, more of a solid 4*, but I honestly couldn’t fault it and would definitely stay again if I came back to Cape Verde!

Leisure Family

8/10

Excellent

05 Nov 2025

Steve

Nice hotel, friendly staff thank you

Leisure Family

10/10

Exceptional

30 Sep 2025

Vanila

Staff was friendly, Food was delicious and we enjoyed the pool everyday!

Leisure Family

6/10

Pleasant

09 Jun 2025

Amy Anouska

The hotel grounds were lovely as were the staff. However the hotel is very outdated and will look slightly different to the photos. We also had ants all over our bed when we first arrived so had to get the covers changed twice and the shower towels sometimes did not appear clean.

Leisure Partner

4/10

Poor

07 Apr 2025

Nazim

Didn’t realise our room would be next to building site. Staff nice, food and drink nice. Hotel looked dated and felt ‘not quite finished’. Blood stain on one of the blanket throws on the bed. Felt we were here for too short a stay (3 nights) to change rooms as we were told we could only change rooms the following day. Despite this we loved our short break.

Leisure Partner

10/10

Exceptional

21 Mar 2025

Paul Gordon

We were sad that La Cabana didn't have Calamari and Spinach Crockettes. Also some of the food like pasta was cold that should have been hot at the Spices. We would have liked to have seen some pizza at the buffet.

10/10

Exceptional

16 Mar 2025

Mark

Lovley hotel

Was a lovley stay very friendly staff couldn't want for nothing cheers to all staff, rooms very spacious little dated but dont let that put you of it was a lovely stay

Partner

6/10

Pleasant

10 Mar 2025

Diana

Main problem was the food .

Partner

6/10

Pleasant

06 Jan 2025

Maria Elisabetta

Check-in problems

When we arrive at 2 o'clock in the morning we discovered that we had no room there,even if we had booked in April and we had to go to another Melia resort in the nearby. we were very disappointed also for the standard of the premises that it is not at all a 5-star hotel, as you can see from the picture. We had to argue all the time with the respinsables to have 2 roomkeys (not available we had just one ), to enter the spa and to reserve restaurants. Luckily all the ordinary staff was very kind and available to help and find solutions.
The other Melia Dunas has more facilities than Tortuga and the beach is fantastic.
Overall holiday was nice but for sure there is a lot to improve

Partner

10/10

Exceptional

25 Dec 2023

RAMALINGAM

The property was kept clean with lots of food options and activities. Beach side was amazing with Turquoise blue water. All inclusive bars was amazing. A must for a sunny beach seeker

Leisure Family

2/10

Poor

22 Dec 2023

Andrew

Not 5 star as sold, at most 3 star and very disappointing.

Leisure Family

6/10

Pleasant

20 Nov 2022

Joshua

The atmosphere and landscaping looks really great. However, we couldn’t make reservations for dinner because they were always full, minutes after opening time. It was nearly impossible to get hot water in our villa so we took cold showers every night. Lastly, none of the bars would make any drinks without alcohol. For being “all inclusive” they only mean for people who drink alcohol. We stayed in a hotel in Praia that had burning hot water and was a fraction of the cost. I won’t be staying here again.

Leisure Friends

6/10

Pleasant

16 Aug 2020

Vince

The property staff was not courteous nor helpful when I called ahead and told them I’d land early. Upon arrival, I had to wait 5 hours for an “early” check in. The food was not good. The redeeming quality is the beach.

Leisure Self

2/10

Poor

23 Feb 2020

Verified traveler

WiFi is only available in the bar or pool area, not in room. Weak WiFi reception whenever it was available. Long wait time (2 hours) for dinner although reservation was made. You are required to make a dinner reservation however there was no availability to even make a reservation in advance as all restaurants were completely reserved. Housekeeping cleaning was incredibly poor. Trash was not taken out for days, small bugs crawling everywhere, same unclean sheets were being used to make the bed even though requested for new clean sheets. TV cable and phone service stopped working. There is an extra charge for pool/beach towels even with all inclusive. Overall a poor experience and one of the worst hotels I’ve ever stayed at.

Leisure Partner

10/10

Exceptional

12 Feb 2020

Ola

The layout, scenery, the food and drinks were all good.

Leisure Friends

10/10

Exceptional

10 Jan 2020

MrsEdewor

The hotel gives breakfast, lunch and dinner which is amazing

Leisure Family

8/10

Excellent

23 Jul 2019

Kerry

My stay

Food was good but not great and the staff (with a few exceptions) weren't the friendliest. They weren't rude but some had a demeanor like they didn't want to be there or you were putting them out. The WiFi was terrible.

Partner

8/10

Excellent

08 Apr 2018

Racky

Like all hotels there was good and bad..... but overall good value for a family of four:
*Nice grounds, all buildings only 2 storey so felt homely and nice that there is a choice of a noisy or a quiet pool. Pools were a bit too cold but got in eventually.
*Sunbed reservation/usage caused friction amongst the guests as there were not enough for all guests at peak times whilst others where reserved with towels but unused for hours. Think this needs to be resolved as lying in the sun is what a Cape Verde holiday is all about.
*Aqua restaurant was lovely, Grill was good with nice setting, whilst the other 2 were fine with lots of choice - our teenage boys said best cooked meat ever!
*Good drinks range - lovely cava, red wine and cocktails. Beer, white wine and rose not so good.
*Used the gym daily but 3 of the 5 machines were broken for the whole time (reported this on day 1), however they are dependent on an external company coming to fix them.
*Our air conditioning unit went wrong and they arrived within 10 mins of reporting it and fixed it soon after.
*Very appreciative of the daily maid service who made our beds - thank you! Staff were mostly lovely especially the bar staff.
Would stay there again.

Family

10/10

Exceptional

28 Feb 2018

Sarah

Perfect family holiday

On arrival, we were greeted with fruit cocktails as we booked in. We were taken by buggy down to our accommodation overlooking the pool which was spacious, clean and well presented. We were travelling as a party of four with two adults and two teenagers. There was free wifi in the apartment which the teenagers were very pleased about and we could even get wifi on the beach! There were four restaurant, three of which you need to book for evening meal and we would recommend that you book for the week on the day you arrive. Our favourite was O'Grill, which was on the beach. Others liked Waterside restaurant and Aqua restaurant. Spices buffet restaurant always had plenty of choice and space and doesn't need to be booked. The food was very good quality and quantity. Drinks were always available from the main three bars and they make a lovely cup of coffee in the Sway bar by reception. If you want a good trip out then go and see Fransisco by the Beach Bar (He usually had a yellow top on and wooly hat). Island tour is a must although prepare for a few added expenses to get into some locations and for lunch. Takes pens, paper etc and anything for the children in the Shanty Town if you go there. There were always sunbeds available whether by the pool or on the beach which are included in the price but take pegs for your towels as it may be windy. The staff were always polite and helpful. We would love to go back again.

Family

8/10

Excellent

25 Feb 2018

carla

Apartments nice with a kitchen (although no kitchenware available, except a few glasses). The beach is nice but rocky. Food is acceptable, but not exceptional.

Family

8/10

Excellent

25 Feb 2018

Ian

Short winter sun break

Good hotel location, good beach and several pools to use. Food excellent with very helpful and friendly staff. The accommodation whilst acceptable is of a UK 3star standard, basic comfort similar to a travel inn. The constant all year round wind that these islands are known for detracts from the glorious sunshine.

6/10

Pleasant

16 Feb 2018

jules0022

Don’t want to sound spoilt .. really needed a break, but disappointing food, service and accommodation - I’m sorry to say this.. I did relax .. and it was a welcome break. Not a 5* in my opinion. Take woolly jumpers, socks, blankets and waterproofs in February!

4/10

Poor

11 Feb 2018

Verified traveler

1st and last time in an “all inclusive” resort

- Ineffective cleaning, having found tables and shelves in the housing unit with layer of dust and areas to be cleaned under furniture;
- Poor comfort, given that the beds were not ready for the coolest weather felt during our stay and one of the rooms had no AC unit;
- Facilities not according to the advertised category of the hotel unit given the poor maintenance and already evident aging of the structure, without the existence of, for example, a full body mirror, in room tea and coffee facilities, and the existence of sheets with holes;
- Employees, most of them cordial but not very active in customer service, and most of the times disorganized and with evident lack of training;
- Low quality-price ratio, with the clear intention to show variety in detriment of quality, both in the quality of materials and spaces, and in its aesthetic treatment, and in the food and beverages available, where imported canned goods have almost taken over the place of fresh and local products, not to mention drinks included in the concept with indescribable quality;
- Free Wi-Fi extremely unstable and unavailable for long periods;
- Food in a 5* hotel cannot contain canned fruit, unnatural juices, industrial pastries, poor selection of bread and wines, table paths in poor condition and not replaced after each use, poorly cleaned tables with vestiges of food remains from previous users, dirty floors and impossible to sanitize (for example in dining rooms with floorboards with interstice slits)

6/10

Pleasant

13 Jan 2018

Debra

Close to a nice beach

The staff are very friendly and cheerful. The room is cleaned every day and clean towels are provided. The bedding seemed to be changed each day too. The room we had was a two bedroomed to bathroom apartment. It was spacious. There was a microwave and a cooker. But on arrival there were no cups or spoons or glasses. There was air con in the lounge and the double bedroom. I had the twin room and I was surprised to find I had no air con in my room. I wondered why I should not need it, I am an adult and the same as the guests in the double room. This meant I had to sleep with the window open, which was still warm, but the mosquitoes came to visit me. I was too hot with the window closed. The food was plenty in the main dining room called Spices. There were 3 other restaurants, which keeps the same menu all the time. We were there for 3 weeks, it gets boring, so mostly we used Spices Restaurant. The entertainment was dire. It was very repetitive and there was no variation to the type of entertainment. There were on just 2 occasions in the 3 weeks that we were entertained. The bars are nice and on the all inclusive band you can get cocktails. The beach was very nice, but the sunbeds were the most uncomfortable I have ever laid on, so I chose to lay on the sand. The beach towels are provided and they are good quality, soft and big. This place is perfect if you want to do nothing on your holiday.

10/10

Exceptional

16 Oct 2017

Mario

Nice hotel

Complete hotel, spacious with fantastic pools for the whole family, good food for all tastes.

8/10

Excellent

22 Sep 2017

Anne-Marie

Compact complex with great staff interaction

Just returned from Cape Verde. Island is very poor and appreciates a little extra in way of tips or sweeties/crayons/books for children.

Tortuga Beach was wonderful. No stress is the catchword!! Unlike the neighbouring very large soulless complexes next door, this was a great little find. Still large enough to be quiet but everything to hand.
Once the AI band is on -its enjoy yourself all the way. Very impressed the size of the rooms - had apartment 307 - upper floor right by reception but not noisy. 2 bed 2 baths and a kitchen. OK kitchen wasn't equipped, except for a kettle and a fridge - but why would you want to cook on an AI holiday!?!
All kept clean by the ladies that do...!!

Food was plentiful in all eating areas. Something for everyone and all tastes. Staff very friendly and helpful.

Would certainly return to this hotel. But remember to take your midge repellents. They will try to eat you. Saw some terrible bites on people.. mostly bitten by the beach area of resort - which again is very picturesque.

Great holiday. Thank you.

4/10

Poor

02 Jan 2017

Verified traveler

Nice Place - Horrible service

Nice property. Nice Beach. Nice pools. Horrible service especially in the restaurants. Very average food. They need to get their act together. No wi-fi in the room unless you pay extra for the levels service (40 euros per person per day). This is do not disclosed when you book.

Partner

8/10

Excellent

25 Oct 2016

Verified traveler

charter holiday crowd

wifi cover was poor, many mosquitos. Food was very varied. There are not enough beds by pool or beach for the hundreds of guests and people try to park towel on bed for the entire day. The beach is perfect sand but rocks do not permit entry into the water. A charter flights all inclusive crowd with. The free alcohol is of poor unbranded quality. Staff are exceptionally nice and hard working and kitchen does an effort to vary food.

Partner

8/10

Excellent

02 Oct 2016

lutz

seaside resaurant GRILLO and pool Restaurant WATERSIDE are nice with good Ambiente and Service. Main Restaurant is too packed and loud

Partner

2/10

Poor

11 Jun 2016

Verified traveler

Very cheap hotel and low level to be a Melia

No wifi in the room just in common areas Gym if you can call it gym machines old and broken Underpands hanging in a try in front of our window Food not nice We will not repeat

10/10

Exceptional

20 Jul 2015

FlyingZic

Special Experiences

My wife and I came here (first time to Cape Verde) for eight days to celebrate our 15th anniversary. We made an excellent choice. Excellent location for relaxation, especially since that is all we wanted to do. I spoke to the staff and they arranged a private dinner on the beach for us the evening of our anniversary with candles, a special bouquet of flowers for her, and a special menu. The attention of detail from the staff was amazing.

And to make it even more special, my wife cannot eat gluten, which we had not told them in advance. When we were arranging which restaurant to eat in the first night my wife mentioned it to the coordinator that was scheduling these. A few hours later we were walking through the main entrance area and were greeted by the head of all the catering who personally guided my wife through the various options she had and from that point on they were always watching out for her. They even had gluten-free pasta for her! She was very impressed.

We used the spa facilities three times, always with exceptional service. If you are going to relax and have a true vacation this is the place to be. We are planning to return (this time with our daughter, which we had conveniently left with her grandparents for this trip).

8/10

Excellent

14 Jun 2015

Kevin

A nice surprise!

The lobby was outstanding and the rooms were huge. I was quite impressed overall with everything. If I had to pick something to complain about, it would be the lack of wifi in the rooms.

8/10

Excellent

03 Jan 2015

Verified traveler

nice

Very good. Food is ok but could be of greater quality.

Family

8/10

Excellent

22 Jul 2014

Verified traveler

Melia Tortuga is very nice

I've stayed at 5 star resorts and while I wouldn't say Melia is of that caliber, it is certainly a strong 4 star. I think the 3.3 rating currently here isn't fair. The hotel staff were all very accommodating and friendly. The entertainment and facilities were excellent. Food was very good and I was most pleased with the room. There are some rough edges that could be smoothed out (the insect problem would be most notable) but they are minor at most. Perhaps some people were expecting their own slice of westernization to seclude them from the African desert island which they visited. My advice to them is to skip Sal entirely and go to Ibiza or Cancun, they have what you want.

8/10

Excellent

21 Oct 2013

Verified traveler

All inclusive in Sal

Nice hotel with appartment style rooms (living room, small kitchen and two bedrooms), ideal for a family or 2 couples of friends. All inclusive, very helpful and friendly staff, entirely devoted to make your stay ideal. They accomodated all we asked for (room with ocean view, late check out at 3pm etc.). One buffet style restaurant and 3 restaurants \"a la carte\", one of which is next to the beach and is really nice for watching the sunset. If you like all inclusive style hotel, this one is for you !

10/10

Exceptional

12 Jul 2013

Verified traveler

Courteous and friendly staff. Good traditional Cape Verdean dinner on Sunday evening. We found the buffet style dinners at the Spice restaurant better than the other inclusive restaurant options.

6/10

Pleasant

06 Jul 2013

Captain

good stay

We enjoyed our stay

8/10

Excellent

08 Oct 2012

Mr& MRS Kilty

Lovely Meli'a Tortuga Beach

Myself husband & sister stayed at the hotel for 11 nights, the staff where friendly & helpfull but we felt they were very understaffed in the resturants.This is a lovely hotel food was of a very good standard with plenty of variety with lots of freshly cooked 0ptions. This is a place with very little to do but a great place to chill out & enjoy the sun. We would go again

8/10

Excellent

28 Apr 2012

Bill

A nice all-inclusive for Sal Island

The food could get a little boring after 9 days, but some restaurants in Santa Maria are worth the shuttle ride. Very friendly staff.

4/10

Poor

08 Jan 2012

Twohapence

Could have been so good.

I've given this hotel a rating of two based on the fact that it is supposed to be a 5 star resort. It isn't. I paid 5 star money for 2 star service and food. I really wanted to like the hotel and was very unhappy with the value I received. If you get a great deal at two star prices then go for it. Otherwise spend your money elsewhere.

The rooms were great, big, comfortable, clean and very well furnished. The setting is great and it is well laid out. That's where the good news ends.

The manager of the hotel doesn't have a clue and the staff are trying their best despite the lack of leadership and direction. Staff moral is low and the normal hapiness of the Cape Veridans is absent.

The main restaurant is over crowded, the tables are too close, it is noisy and at peak times you have to queue. It is a self service restaurant and the drinks are delivered by two drinks waiters who simply can't cope with demand. The poor quality wine is delivered serving by (if you're lucky) serving into plastic beakers. If you leave your table to get another course then you can find your hard won drinks have been whisked away and another group have taken ownership. Top tip? Leave a jacket over a chair or leave one of the party as a table guard.

There's a \"gourmet\" restaurant where you receive waiter service. Again standards are low, you have to book at least a day in advance and you don't know what will be on the menu on the day. My meal was OK. My wife didn't eat hers.

Not happy!

8/10

Excellent

29 Nov 2011

Jennifer

Melia Tortuga

A male and female Norwegian friends shared a 2 bedroom suite. The beach, pool and room was perfect for us. I damaged my fot on the way, and the staff did everything to make my holiday as good as possible.

Really recommand this hotell. The food is OK, but we missed shops and so close to the hotel.

8/10

Excellent

23 Nov 2011

Verified traveler

Very spacious and luxurious rooms

The room we stayed in was more like a flat with two bedrooms, two bathrooms and a kitchen in which has probably never been used before. The standard and cleanliness of rooms is very high.
Same goes for the premises, the maintenance is very good.

Slight downside we found was the very relaxed dresscode at dinner. Something you don't expect at a 5 star hotel. The restaurant seemed crowded and noisy. The food was good however sometimes short of vegetables and salad.

Great place, if you just want a break and relax.

10/10

Exceptional

30 Jan 2026

Bernd

Das Zimmer war perfekt! Ausstattung optimal!
Personal sehr freundlich und hilfsbereit. Der Service gut und das Essen abwechslungsreich

Partner

6/10

Pleasant

18 Jan 2026

Marco

Für mich entsprach der Service keinem Fünf-Sterne-Standard, sondern war eher mittelmässig. Das beginnt bei den Zimmern, wo anstelle von Shampoo Handseife bereitgestellt war. Auch beim Check-in und bei den Liften gab es mehrere Punkte, die nicht überzeugt haben. Zusätzlich war der Lärm im Esssaal sehr hoch und könnte aus meiner Sicht durch eine Deckendämmung deutlich reduziert werden.

Business_and_leisure Self

4/10

Poor

04 Jan 2026

Alexandra

Zimmer nicht richtig gereinigt, einige Angestellte sehr unfreundlich

Leisure Family

6/10

Pleasant

02 Jan 2026

Stine

Koselig hotell, men bærer preg av behov for vedlikehold. Bassengområdet var lite og ganske bråkete. Bedre å være på stranda. Bassengområdet ved huset var liteninnbydende. Middagen i buffeen var god, men lunchen og frokosten var laber. Service nivået og maten på beach baren var fullstendig krise.

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

DR JOAO

Os funcionários são espetaculares.

Friends_and_family Family

8/10

Excellent

12 Sep 2025

Sónia Conceição Mestre

Funcionários muito simpáticos!

6/10

Pleasant

10 Sep 2025

Christian

Wenn man gerne Party mag, kommt man auf seine Kosten. Für ruhigen Urlaub ist das Melia nichts. Eher bisschen ballermann Atmosphäre, liegt aber an den Kurzurlaubern aus Spanien und Portugal. Das Essen ist meistens abgekühlt, von der Auswahl aber gut. Es wird sich um viel Abwechslung bemüht und es ist alles da. Zimmer werden täglich geputzt, Sauberkeit ist trotzdem so ne Sache, es ist halt nicht wie in deutschen Resorts gründlich gesäubert. Die Anlage ist sehr schön und weitläufig, drumherum allerdings eher unsauber und ungepflegt. Das Personal ist ohne Ausnahme super nett und hilfsbereit!
Insgesamt ok aber nicht wiederholenswert. Für den Preis bekommt man anderswo mehr Qualität

Leisure Family

10/10

Exceptional

09 Jun 2025

Rebecca Deborah

El hotel estaba muy bien, tenía todo lo necesario.

10/10

Exceptional

26 Jan 2025

Letizia

ho viaggio in coppia non abbiamo soggiornato al tortura ma al melia dunas mi sono trovato benissimo suite super confortevole, pulizia eccellente un giorno si uno no ci cambiavano biancheria letto e bagno, ristoranti super ottimi, con servizio eccellente ma devo veramente fare un super elogio alle tre ragazze della recpsion Eidimara, Arabella e Patricia per la loro gentilezza e disponibilità infatti al secondo giorno del mio arrivo ho rotto il telefono e loro mi hanno supportata egregiamente prestandomi il loro telefono personale x chiamare what.sup mio figlio in italia e sono veramente state tre angeli x me, assieme alla rappresentate LOKEA sig. Serena che è stata favolosamente disponibile ,infatti hai potuto nonostante il disguido godere di una magnifica vacanza, consiglio sia l'hotel Melia Dunas che il Tortura sono veramente eccellenti e tutto il personale compresi i camerieri dei ristoranti molto gentili e disponibili, consiglio vivamente questi hotel e ritornerò sicuramente a Capo Verde a SAL.

Leisure Self

8/10

Excellent

25 Nov 2024

Carla

Molto piacevole

Leisure Partner

6/10

Pleasant

09 Apr 2024

Jeanette

Trevligt boende, sämre mat

Bra läge och mysigt område med härlig grönska mellan husen. Miserabel Wi-Fi bara på 3 ställen på området, inget Wi-Fi i lägenheten. Fina poolområden. Bufferestaurangen var väldigt bullrig och maten var smaklös, fisk o kött var torrt och segt. Bokning krävdes för middagsrestaurangerna. Där var maten något bättre men långsam service.
Trevlig personal men begränsad engelska.
Rummen var trevliga men dåligt påfyllt med tvål m.m.

Friends_and_family Family

2/10

Poor

29 Feb 2024

Verified traveler

Nie wieder!

Die miesesten 5 Stunden unserer bisherigen Reiseerfahrung!
Nicht zu empfehlen!
Wir kamen um 13 Uhr ins Hotel, vor 15 Uhr wurde uns kein Zimmer zur Verfügung gestellt. = 2 Stunden warten. Aus Prinzip.
Im Fitnessraum funktionierte keines der Geräte.
Internet gibt es auf den Zimmern nicht.
Personal unfreundlich.

Partner

2/10

Poor

16 Feb 2024

Paolo

Da evitare

8/10

Excellent

21 Oct 2023

Francoise

Connexion internet déplorable. Ce n’est pas un 5* mais plutôt un petit 4*. Le personnel n’est pas formé pour un 5*. Les suites sont très bien. A la plage les parasols sont tous à refaire mais autrement c’est très agréable. Nourriture très bonne à part au Pasta Nostra, décevant.

Leisure Partner

10/10

Exceptional

30 Apr 2021

Verified traveler

Amplitud habitación

Leisure Partner

8/10

Excellent

17 Mar 2020

Nathalie

Très bien dans l'ensemble plage fantastiques bon cervice

Leisure Partner

8/10

Excellent

01 Mar 2020

Verified traveler

Voyage de noce

Partner

8/10

Excellent

21 Feb 2020

Mauri

Struttura ormai datata e non da 5 stelle ormai ...quasi esclusivamente x stranieri inglesi e francesi ...eravamo gli unici 2 italiani.

Leisure Partner

4/10

Poor

14 Feb 2020

France

Horrible

Nourriture détestable !!!

Friends_and_family Friends

10/10

Exceptional

06 Feb 2020

Verified traveler

Nous avons aimé la gentillesse du personne
Le vaste choix des restaurants et des choix des plats
La propreté de l'ensemble , chambre , restaurants, piscines et extérieurs
La place qu'ils donnent aux chats dans les exterieurs de l'hotel, ils sont comme chez eux
Il faudrait penser a mettre une cagnote pour le personnel, nous avons envie de laisser un pouvoir en fin de sejour
Nous reviendrons pour passer de bons moments

Leisure Partner

10/10

Exceptional

06 Feb 2020

Verified traveler

Ménage fait tous les jours que je mens très propre.

Leisure Family

10/10

Exceptional

28 Jan 2020

Cathy

Surclassement à notre arrivée. 70 m2 au lieu de 45 m2.

Leisure Partner

8/10

Excellent

27 Jan 2020

Nathalie

Personnel attentif et accueillant qui a à coeur de répondre aux attentes

Leisure Partner

8/10

Excellent

24 Nov 2019

Izor

Positivt:
God mat på de bokningsbara restaurangerna.
God frukost.
Trevlig underhållning om kvällarna.
Trevlig personal.
Stort rum med stor balkong!

Negativt:
Något kyliga pooler.
Personalen tog lång tid på sig att komma upp med saker till rummet, vid ett tillfälle fick vi säga till 3 gånger för att få lite mer balsam.
Jacuzzin på rummet gick inte att sätta igång, vi fick svaret att den bara var för \"syn skull\" och gick bara att använda som ett vanligt badkar.

Vi är sammantaget nöjda och rekommenderar hotellet.

Leisure Partner

8/10

Excellent

14 Oct 2019

Verified traveler

Service wifi horrible même dans les locaux equipés

Leisure Friends

10/10

Exceptional

07 Oct 2019

Verified traveler

Ci siamo stati la prima settimana di Ottobre 2019, io e mia moglie.
Cibo e servizi ottimi. Ma sopratutto mai avevo trovato un \"ALL INCLUSIVE\" dove tutto era veramente inclusive! Succhi, birre, vino alcolici, cocktail, tutto quello che volevi ... i nordici si \"sguarano\" solo di questo!
Qua e là la struttura necessita di qualche ritocco (ovviamente essendo Africa non si pretende quanto un 5 stelle Europeo o Americano).
Ci sono 3 ristoranti alla carta per i quali non è necessario pagare niente in più se si è nella formula \"all inclusive\". Molto richiesti e prenotabili di 3 gg in 3 gg per cui fatelo subito appena arrivate o il gg successivo. Dei 3 sconsiglio quello in spiaggia a mezzogiorno perchè sono troppo lenti e il caldo vi molesta, mentre è ottimo la sera su prenotazione. il ristorante \"Acqua\" provatelo se volete almeno 1 volta ma non ci ha esaltato.
Mentre \"Pasta Nostra\" è ottimo sia per carne che pesce, e finite con il loro tiramisù che è \"SPAZIALE\".
Ho utilizzato anche la palestra per 4 volte, piccolina ma c'è tutto.
L'unico neo è la spiaggia che con la bassa marea scopre il fondale roccioso. Però a 15 min a sinistra c'è la stupenda Punta Pedra, e a 3 minuti a destra 2 insenature artificiali con acqua calma e pulita.
L'isola purtroppo non offre molto per cui vi proporranno il tour per mostrarvi quelle 4/5 cose che hanno ma i 25 Euro del giro sono sprecati.
Anche il WIFI è da potenziare: funziona a singhiozzo nelle camere, bene in piscina e in spiaggia, poco nella hall.

Leisure Partner

10/10

Exceptional

06 Oct 2019

Verified traveler

Vacaciones inolvidables,todo como en un sueño! Lo que queria

Leisure Self

8/10

Excellent

22 Sep 2019

Verified traveler

Le buffet de restauration etait impecable qualité, l'inventivité, propreté. Etat de la chambre (appartement ) tres bien , bonne literie. Piscine tres bien . Localisation nikel. Par contre je trouve pas normale de ne pas avoir été prevenu sur la malhonnêteté de vendeurs d expédition qui sont juste a la sortie de l hôtel en permanence.

Leisure Partner

10/10

Exceptional

21 Sep 2019

Leonardo

tem que pagar + 31€ por dia para ser all incluse, quartos são bem espaçosos, comida muito boa.

Family

2/10

Poor

28 Aug 2019

Cassandra

A éviter

Nous avons passé une nuit dans cet hôtel en famille pour une escale. Et c’était entièrement suffisant vu les conditions. Pour commencer je réserve sur internet une nuit pour fin août. Suite à un beug du site, je me retrouve avec une nuit d’hôtel réservée pour août et une nuit pour septembre. J’annule dans la seconde qui suit celle pour septembre. Je suis évidemment prélevée pour cette réservation. Arrivée à l'hôtel, aucun geste commercial ne m’est proposé. La condition d’annulation est stricte. Le gérant ne descend même pas nous l’expliquer, il se contente de dicter sa réponse à la réceptionniste. Et quand bien même il savent que je ne me présenterai pas en septembre ils me prélèvent bien de plus de 130e. Bravo. Bonne entrée en matière pour notre arrivée.
Ensuite, sur la réservation est noté « Hôtel Meliá Tortuga - All inclusive ». Sur ma confirmation n’étais indiqué nulle part que nous n’aurions pas le droit au all inclusive. ATTENTION. Quand je suis allée me plaindre a la réception en leur montrant mon mail de réservation avec la notion « ALL INCLUSIVE », le réceptionniste me répond « c’est le nom de l'hôtel Madame ». Le nom de l'hôtel est donc Hôtel Meliá Tortuga ALL INCLUSIVE, mais il n’y a pas de all inclusive pour tout le monde. Comment arnaquer des gens ? Voici la solution.
Inutile de préciser que je ne le recommanderai en aucun cas.

Family

6/10

Pleasant

27 Aug 2019

Les chambres ont un vrai besoin de rafraîchissement, il y a du moisi, de la rouille, nettoyage médiocre et invraisemblable un patron britannique qui a racheté les 3 hôtel Melia, qui est toujours bourré et qui ce prend pour une diva a qui tout doit être à sa volonté et désir, aucune attention en vers les envie des clients, un abus au point de vouloir une cliente qui était au bar avec son petit ami, d’apres Les dires de certains employés, ça n’est pas la première fois, qu’il a jeté des clients de l’hotel Parce qu’il n’ont pas accepté son offre, par la suite il leurs paye un autre hôtel et leur paye une indemnité pour ne rien poster sur les réseaux sociaux, une honte!!

Leisure Partner

8/10

Excellent

26 Aug 2019

Verified traveler

Hemos disfrutado mucho de nuestra instancia en el tortuga Beach. Sin duda ha cumplido con nuestras expectativas aunque hay muchas pequeñas cosas en el que el resort podría mejorar y convertirse en perfecto.

Leisure Partner

8/10

Excellent

12 Aug 2019

silvio

Satisfeito

Hotel com funcionários bem simpáticos, alguns problemas pontuais e simples de resolver.. nada que atrapalhasse a minha estadia. Por ser um hotel 5 estrelas mais barato da região, era de se esperar essas falhas.. quem quer perfeição reserve o hotel mais caro e não terá problemas. Fiquei frustado com o meu check-in as 22h.. todos os restaurantes fecham exatos as 22h e pra quem chega tarde, eles deixam prontos numa mesa de restaurante um lanche feito, uma fruta + agua mineral + pao + manteiga e uma fatia de queijo. Deveriam ter pelo menos uma máquina automática de café que eles usam várias durante o dia, um microondas, sanduiches gelados.. ou seja nao precisa ter restaurante 24h.. mas poderiam amenizar facilmente com essa logística.. o empreendor de sucesso é aquele que consegue se passar pelo cliente.. ele realmente não gostará de chega cansado de uma viagem e ter esse tipo de refeição após as 22h. Outra coisa as sobremesas.. não são primorosos como um hotel 5 estrelas deveria ter.. mas eu voltaria lá tranquilamente...

Partner

10/10

Exceptional

31 Jul 2019

Verified traveler

Établissement propre, personnel agréable, nourriture bonne. Rien de négatif

Leisure Family_with_children

2/10

Poor

30 Jul 2019

Verified traveler

Cobran el servicio de taxi a 25 mientras lo normal es 12, la consulta médica a 90 mientras allí vale 1,5 euros. Intentamos anular una noche y ni siquiera fueron capaces de tener un detalle xq según ellos no se podía anular, otros 140 euros para su bolsillo. Muy mal servicio, no hay hamacas libres en la piscina, el wifi funciona muy mal y solo en zonas comunes. Cucarachas en zonas comunes y gatos que se tiran a por comida. La ubicación tampoco es buena, está a pie de playa pero en una playa donde no hay mas que rocas... Decepcionados totalmente, no volveremos a este hotel.

Leisure Partner

6/10

Pleasant

17 Jun 2019

Verified traveler

Sulla struttura nulla da dire mentre su expedia di non fare pubblicità su viaggi con tutto incluso invece c’è solo prima colazione

Leisure Family

8/10

Excellent

05 Jun 2019

Verified traveler

Possibilité de transfert privé de l’aéroport à l’hôtel même la nuit tardivement. Bon hôtel de manière général avec la formule All inclusive. Par contre le ménage des chambres laisse à désirer car les draps n’étaient pas changés...

Leisure Partner

8/10

Excellent

10 May 2019

Verified traveler

L'hotel aurait besoin d'être rafraichi, les chambres sont correctes en revanche si le frigo pouvait être rempli ce serait vraiment mieux ainsi qu'une machine à café.
Les jardins sont vraiment beaux et agréables avec toutes les fleurs et les chats qui s'y promènent.
L'hotel n'est pas très grand donc la plage est proche et calme.
Le seul gros point négatif pour ma part est la nourriture qui n'est pas très bonne au restaurant principal et celui de la plage.

8/10

Excellent

13 Apr 2019

Verified traveler

La formule all inclusive est parfaite pour cette destination
Dommage que le petit déjeuner soit très médiocre
et que le restaurant o grill ne propose pas du poisson local à la carte au lieu du poulet surgelé ...
Sinon les restaurants Aqua et méditerranéen sont très biens
Par ailleurs les tarifs du spa sont exagérés au vu des prestations

Leisure Friends

10/10

Exceptional

05 Mar 2019

Riet

Heerlijk verblijf

Heerlijk verblijf in een mooi resort met heel erg vriendelijke, behulpzame mensen. Ruime keuze aan eten en drinken. Het zwembad, de accommodatie, de activiteiten, alles was tip top in orde. En heel erg rustig allemaal.

Partner

6/10

Pleasant

05 Feb 2019

Verified traveler

Hotel de bon confort
Activités à l’hôtel insuffisante surtout le soir
Déçu de ne pas avoir pu nous baigner au moins dans 1 piscine car elles ne sont pas chauffés( Eaux glacées)

10/10

Exceptional

28 Jan 2019

Verified traveler

Flott sted ! Flotte restauranter og god mat ! veldig hyggelig og hjelpsome personal.

10/10

Exceptional

15 Jan 2019

anasse

Hotel acceuillant, front mere. excellent séjour. les normes de l'hôtellerie sont là.Seulement l'eau de la douche est tiède et non chaude. Pas de descente de lit. Le reste est parfait.

10/10

Exceptional

06 Dec 2018

Verified traveler

Hotel perfecto. Un poco alejado de Santa Maria (3km) donde se encuentran las playas donde te puedes bañar ya que el estado Del Mar no dejaba bañarse en la playa del hotel...

10/10

Exceptional

01 Dec 2018

Verified traveler

Greit på alle måter! Det meste blir jo stort sett pirk. Hovedspisesalen hadde problemer med å holde, spesielt glass, til gjestene. Virket som det var for lite av det på kjøkkenet. Maten var grei, men ikke mer. Middagene var tilrettet på en litt uvant måte, sammenliknet med andre steder vi har vært. Strandområder fint, men dårligste badestranda fra der og til St Maria.

8/10

Excellent

14 Oct 2018

Sab74

Séjour très agréable , personnel accueillant , très sympathique, hôtel proche de la plage , le restaurant o’grill qui se trouve près de la plage au top !!!

4/10

Poor

22 Aug 2018

JOSEP

Hotel cerca de la playa

Aunque tiene 5 estrellas se corresponde mejor con uno de 4. El servicio de limpieza de habitaciones, es muy malo, no tienen suficientes toallas, se llevan las sucias y no traen las límpias hasta mucho más tarde. Las habitaciones són apartamentos reformados por lo que cuentan con cocina que ocupa espacio y no sirve para nada en un todo incluido (la cocina no sale en las fotos de las habitaciones)

8/10

Excellent

23 Jul 2018

Ditte

Udemærket, men dampbadet var ude af drift i deres spa og der var tekniske problemer med mit værelse, så jeg skulle vente 1 time på at det blev færdigt inden jeg kunne flytte ind.
Da jeg så var kommet på plads virkede telefonen ikke og kontrollen til aircondition. Det blev dog fikset.

10/10

Exceptional

29 Jun 2018

Verified traveler

Posto unico dove passare un indimenticabile vacanza.... all inclusive senza limitazioni compresi cocktail! Ristoranti molto buoni e camera molto spaziosa!! Consiglio vivamente

10/10

Exceptional

18 Jun 2018

António

BOM HOTEL

BOA ESTADIA E EMPREGADOS SIMPATICOS

Family

8/10

Excellent

08 May 2018

Verified traveler

Hotel tres bien entretenu, accueillant et nourriture tres bonne

10/10

Exceptional

04 May 2018

Xavier

Proche plage

Beaucoup de vent. Piscine non chauffée...donc peu fréquentée. Restaurants variés et goûteux.

8/10

Excellent

28 Apr 2018

CELINE

Très bel hôtel et personnel au top

Beau séjour au Melia Tortuga Beach. Personnel souriant et efficace, site et chambre très propres. ALL INCLUSIVE de qualité, pensez à réserver les 3 restos de l'hôtel à votre arrivée. Bous recommandons le tour de L'île de Sal pour la journée, parfait pour un séjour d'une semaine. Très bon rapport qualité prix.

10/10

Exceptional

26 Apr 2018

LaFaby

Come essere a casa, ma con una vista migliore

Bel complesso residenziale, con tante casette di appartamenti e 2 belle piscine per adulti e 2 per i bambini. Personale gentilissimo e stanze / appartamenti spaziosi e tranquilli