Melia Dunas Beach Resort & Spa

Cape Verde , Cape Verde
SANTA MARIA, Rua Andrade Corvo, PO BOX 63, Cabo Verde - Sal 30
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75 reviews shown

4/10

Poor

25 Feb 2026

Peter

Room was dated. TVs dud not work. Room was never cleaned. Towels never changed, Beds never made! Too many kids!

Self

2/10

Poor

07 Feb 2026

grzegorz

untrained staff, hard to communicate (lack of english). al a cart restaurants were awful food wasn't fresh, tasteless, difficult to book in. No glasses at the bar, it was a mission to get a beach towel, and the room was very basic for a 5 star hotel. I would rate the hotel maximum 3 start.

Partner

4/10

Poor

22 Jan 2026

Andrew

1) long queues to book any restaurant
2) too big and crowded although we had a nice room
3) breakfast poor - cold eggs and coffee dreadful
4) housekeeping dreadful - never had room towels replaced properly and cleaning sketchy
5) ATM didn’t work

8/10

Excellent

14 Jan 2026

Maritza

The staffs very friendly, and amenities are super.

Self

2/10

Poor

09 Jan 2026

Rosemarie Caroline

Please don’t book. Only a 3star hotel that can’t cope with capacity of guests. Rooms not cleaned. Staff rude. Food poisoning. Save your money and go to the Caribbean where you’re welcomed.

Leisure Family

6/10

Pleasant

08 Jan 2026

Marcus

Our experience at the resort was mixed, but we made the most of what was an uneven experience. The room was clean and reasonably comfortable. The food was decent, although not exceptional.

The staff were generally pleasant, but were reactive and not proactively ensuring things were in place, delivering on the service promise. For example, there were no facial tissues in the room, despite there being an empty dispenser in the bathroom. Each time I went to the gym, there were no towels for the guests and had to chase staff to replenish. Also, we went days without housekeeping checking in to see if buns needed emptying or if we needed more water for the room. This too had to be requested.

The resort did not have a secured facility to hold luggage for guests waiting to check in. Our flight arrived late morning which meant that we had to wait four hours with our luggage until we could check in at 3pm. We were told that we could leave our bags outside in the corner of the front entrance and that it was safe, but this is unacceptable.

Also, when we arrived, we stood in a long queue to book the specialty restaurants for the week, only to find that they were fully booked up to the night before we departed. We later learned that there was an online booking tool for the restaurants, but this was never offered up front. We were able to put our names on a waiting list and, on the following day, offered two bookings for a couple of nights. Have more to say, but out of space

Leisure Family

8/10

Excellent

14 Dec 2025

Patrice

Informations fournies à l'arrivées par différents membres de l'hôtel insuffisantes et souvent contradictoires et inadaptées

Partner

2/10

Poor

22 Nov 2025

David

Waited in a queue for an hour. Once at the reception desk, they didn't give us a towel card, didn't explain our benefits for level, over charged us on taxes and generally rude.

Leisure Partner

2/10

Poor

20 Nov 2025

Vanessa

I hope to never return to this place. Glad i only stayed 1 night here. I thought i would spend a nice afternoon and evening but this feeling was replaced with dissapoitment, anger,andwondering how are these people charging this much money for a place like this. Here are the things that occured:
Room not ready at 3 pm. Had to wait 40 minutes. went through process with FOUR people at the reception to do the check in to learn about the hotel and what they have and the restaurants and then qr codes for the different menus, then transfer to another reception to pick up the key to your room (a second person) a third person at this other reception to tell me again about the restaurants which full disclosure at this point i told them enough as i had already heard that there are four restaurants. Then a fourth person to show me in the me where my room is. And then a fifth person went to bring me my luggage in my room. none of the 4 people during all the process mentioned rsvp ends at 4pm. Tried calling from room to rsvp for dinner and phone is broken. So i went all the way to the reception. They said yah all phones are broken. after complaining someone went to ask for a table for me to eat at one of the restaurants. restaurant was horrible. Maybe 10%full from 6:30 - 7:30 so not sure what the big deal was in the first place.The menu bad. The food bad. No drink selection at the ranchos restaurant. Dirty glass bc they said they grabed it with dirty hands. Left my plate walked and out

2/10

Poor

26 Oct 2025

David

Worst stay in 30 years. Never again. Service, food, property all F- /1 star . Rude staff at the bar. It was all inclusive including the bad service ,food and drinks. I will be asking expedia for all my stay back. Full refund without apologies.

Business Self

2/10

Poor

24 Oct 2025

Antonio

Rooms in the ground floors are full of mosquitos which tormented our family during the entire stay.
Bath tub/shower does not have the proper set up so every time you shower the water goes all over the floor which made it extremely unsafe. My family slipped and fell couple of times. Water comes up on the tub while showering because the drain systems are all messed up and dirty leaving gross residue in the bath tub while still in showering. The facilities never had towels in the pool. If 100 people needed towels they only had towels for 20. I personally could never get pool towels our entire stay. Everyday was the same excuse. They ran out of towels.
House keeping came to clean rooms only after we complained. Most of us went 3 days without housekeeping services or towels. Upon arrival the floors were filthy black. It was never washed between guests.Telephone in the room never worked for us to call the front desk or anything else. There were about 70 of us throught the resort on a family wedding and majority experienced similar issues. Rooms does not have iron and when you asked for one they take it back before you even get to use it.
Hair dryer is the oldest and most dysfunctional I have ever used.
THEY MESSED UP OUR ROOMS ASSIGNMENT SO BAD, PLACING US IN ONE ROOM, BUT RECORDED US IN A DIFFERENT ROOM CAUSING CHAOS DURING CHECKOUT.
The resort is huge and beautiful, but it lacks management and services terrible. So many young workers with NO SUPPLIES AND DIRECTIONS

Leisure Family_with_children

10/10

Exceptional

22 Oct 2025

HELDER AUGUSTO

There was no

8/10

Excellent

21 Oct 2025

Susan

Loved the pools, and level service worth paying the extra. Breakfast was amazing at the atlantis only thing mini bar not filled, check in was late and rancho restaurant steak un edible

4/10

Poor

18 Oct 2025

Tatiana

Meu quarto tinha cheiro de mofado e a banheira estava entupida.

10/10

Exceptional

08 Aug 2025

melanie

Without a doubt, one of the best holidays we’ve had. We travelled as a group of friends with children 2 to 18 years old, and there was truly something for everyone. The hotel exceeded our expectations. It was huge and full of activities that after a full week, we still hadn’t explored it all!

The buffet restaurants were outstanding. The variety and quality of food were impressive, and the service was exceptional. A special mention must go to one of the waitresses, 'Miraculous', who was incredibly kind and patient with our lively group of children. Her warm and friendly nature made our visits a pleasure.

The pools were consistently clean, and the variety from kids’ pools to more relaxing area meant we always had something to enjoy. One day, during a temporary power outage, the slides at the water park weren’t working, but the lifeguard kept the kids entertained, which was appreciated.

The beach was breathtaking clean, beautiful, and easily accessible. The facilities nearby were convenient, and even the vendors offering excursions were great to deal with. 'Victor', in particular, was friendly, helpful, and never pushy. 'Jose' from VIP Guest Services also deserves recognition. Despite us not being VIP clients, he was incredibly attentive and helpful throughout our stay.

The only slight disappointment was with restaurants we booked. Unfortunately, the staff there were quite rude and the food didn’t meet the same standards as the buffet.
Was still a 10/10 holiday however!

Leisure Family_with_children

8/10

Excellent

26 Jun 2025

Uchechukwu

Great family friendly resort.

2/10

Poor

26 Jun 2025

Hasti

Where do I start? Holiday from hell... The website online was very deceiving. All inclusive 5 star hotel - no, not at all. More like a 2 star at best. The island believes in 'No Stress' yes this is true for them but it was very stressful for us. In our group we had 4 strict vegetarians (that ate eggs) but the restaurants including the buffet did not cater for us. Throughout our stay, we had to eat chips and pizza everyday for every meal. What made matters worst was they have a so called booking system for their a la carte restaurants, but you can never find a booking online...

When we managed to get a booking for the restaurants and asked if some of the main courses could exclude the meat option and just have the standard vegetables, we were told no. One of the restaurants Rancho, had a vegetarian taco starter and when we asked to order 2 per person, as each dish only had ONE taco, we were told no, this can't be done. There was no apology or alternative offered except a chuckle from the waitress 'oh you're vegetarian, hahaha'.. DISAPPOINTING!

The website and Expedia both state an indian cuisine restaurant, Sahel (which you'd assume can cater for vegetarians as this cuisine is mainly vegetarian) but when we arrived, this restaurant did not exist - how shambolic! It was a meat restaurant of African cuisine.

The staff are not helpful at all, they act like it's a chore to speak to you.

The hotel is infested with mosquitos and we were bitten alive by them - be warned.

Leisure Family

6/10

Pleasant

24 May 2025

Christopher

Too big. Too noisy

Leisure Self

6/10

Pleasant

14 May 2025

ian

Music was very loud and the food in the buffet was atrocious. The food wasn’t covered in the level lounge and the flies were all over the food. The hotel furniture and rooms are very tired. The staff were lovely and very helpful so much so we moved hotel! The sand flies and mosquitos were quite bad, plenty of deet needed!

Leisure Partner

6/10

Pleasant

14 Apr 2025

Alessandro

Rooms to far from the beach and resort stuff not very professional,,,,the food was just decent

Leisure Family

2/10

Poor

30 Mar 2025

Adanna

This is not a 5* hotel. It is very obvious that the hotel does not maintain a large proprotion of their facilities. I had to change rooms 3 times due to a balcony door that would not shut, no working phones in the room (which meant having to walk back and forth to reception in a massive resort) and general uncleanliness of the rooms (mold in the bathroom, and walls stained with squashed insects by previous guests). I also complained about my air conditioning blowing hit air which took more than 24hours to fix. The food options were very poor and some food items I was served were inedible. The poor service also extends to the staff, though some are polite on approach, they are very indifferent and issues are not sorted in a timely way. I would not stay here again. My stay was so poor I checked out early to stay in a different hotel.

2/10

Poor

19 Mar 2025

Natalie

Most Sever Food Poisoning Ever! AVOID AT ALL COST

The hotel is nice, a little tired but nice.

Unfortunately on day 2 I got the most severe food poisoning ever - 24 hours of vomiting, Diarrhoea, fever, chills, nausea etc. and then went to see the on-site Dr.
I spent 4 hours on a drip, and was discharged with medication for 3 further days - which cost me Euro430

The next few days, Thursday 13th to Saturday 15th, I was still under the weather, nausea and unable to eat properly, Sunday 16th, I still couldn't eat but felt a little better. It's now been a week (19th March) and I am still unable to eat properly and waiting to see my GP

I spoke to Guest Services and they said \"I can't prove I didn't leave the resort so they hold zero accountability\" They wished me better but never said sorry - they also lied to me saying no one else got sick - I took a very bad turn on flight home and air stewards looking after me, said they had 3 others on the flight from the Melia Dunas with the same symptoms

I spent 5 of the 7 days there sick, unable to eat more than white rice / bread rolls

It's not a cheap holiday and zero apologies, just lies and the offer to \"bring me food to my room\"

So angry!

Self

10/10

Exceptional

26 Feb 2025

Cassia

Me and my family stayed at this resort for three days and the overall experiencing was good.
Staff is very friendly every-time you ask any questions they are more than happy to answer. If you have kids this resort is for you, they have a children’s pool, children’s club and activities throughout the week. The food in general if your not a picky eater it’s good, they have the main buffet and three other restaurantes you can reserve for lunch/dinner.

10/10

Exceptional

05 Feb 2025

Akida

Impressed with the level of service. Avid traveler and this Resort exceeded my expectations. Please consider VIP upgrades to have the opportunity to visit other affiliate resorts for dinning.

10/10

Exceptional

03 Feb 2025

Osvaldina

We loved everything can’t wait to come back

Leisure Family

8/10

Excellent

20 Jan 2025

Verified traveler

clean and friendly

I'm not a fan of resorts when I am on holiday but this was a very good experience. Cleanliness is the most important thing for me and the hotel was very clean, even the courtesy rooms. Buffett could do with some variety as there is a lot of pork. A map or tour of the grounds on arrival would prove beneficial so you know what the resort has available along with the entertainment itinerary.

Self

10/10

Exceptional

05 Jan 2025

Janito

The best I love two day bust really good thank you very much

10/10

Exceptional

02 Jan 2025

Frederic-Yves

Fantastic stay at a great resort with great facilities, thoughtful and responsive staff, on a fantastic island with loads to do.

Leisure Family

2/10

Poor

27 Nov 2024

Martin

Theres was no stay, Thea did not have a Rom for us and we have for it.

2/10

Poor

27 Nov 2024

Helle Løkke

Do never book this hotel, you may not have a room

We booked and paid a hotel room for 3 persons from 24-25/11 through hotels.com and even though we had a booking confirmation, the receptionist told us that there were no rooms available. So we were standing late night without a place to sleep!. Unacceptable breach of trust and they failed to take just the slightest responsibility for their errors.
Stay away! Do not put any trust in these people.

Friends_and_family Family

8/10

Excellent

02 Nov 2024

Claudia

Staff was friendly. Very big property. Beautiful beach scenery. I wish there were more snack/food areas if you missed buffet time slots.

Leisure Self

8/10

Excellent

30 Oct 2024

Verified traveler

It was very good but if you want to try other restaurants on site you have to book them from day one ( mistake we've made).

Friends_and_family Family

8/10

Excellent

26 Aug 2024

Cristina

In general was a really good experience, our room was nearby the pool ans the restaurant. We couldn't enjoy the A la Carte restaurants for dinner as they were fully booked, we were hiven the lunch option but we didn't take it. The food in the buffet we really good and the variety from lical food to international cuisine.
Only issue was the towels in the room, the moment they take it to replace you suffer to get new ones has they only bring it by dinner time, and if you were lucky to get one. I had to call housekeeping 3 times on the same night to get one.

Friends_and_family Family

10/10

Exceptional

20 Jul 2024

marisa

The staff are great and professional. The food and the drinks could be a little better.

6/10

Pleasant

31 Mar 2024

Maria

My phone did not work for the duration of my stay and they never fixed it.

Leisure Family

10/10

Exceptional

02 Feb 2024

carol

Lovely experience

Lots of positives. The hotel was spotlessly clean. Our bedroom recieved a thorough clean each day and we received fresh towels each day.
Lots of food choices including a buffet and several a la carte. We were here 1 week amd had no problems booking a different restaurant each night by going to the booking service at 1030 in the odyssey bar ( next to the piano). Food was excellent.
Hotel has several pools and direct access to the beach.
No problems getting a sunbed.
No mosquitos but bring your spray just in case.

Partner

8/10

Excellent

27 Jan 2024

Julian

It's a large and well maintained hotel complex on a stretch of excellent beach. We loved the location, the weather of course, lots of wildlife, birds, turtles and butterflies. The staff are mostly young in age and very friendly and helpful. Service in the bars, restaurants and poolside are all very good.

The housekeeping for our room often didn't turn up until 6pm and on the last 2 days we were there they didn't turn up at all. This was despite our leaving the 'please clean our room' notice on our door for them to see. I phoned down to reception a couple of times but reception did not answer. That wasn't very good and not what we would expect from a 5-star hotel.

Leisure Partner

10/10

Exceptional

16 Jul 2023

Virgil

Awesome hotel. Staff was amazing.

6/10

Pleasant

10 Jan 2022

Lizete

Very disappointed with Josimar front desk staff he was unprofessional with us he don’t know how to treat the customer...but I appreciate you Stephanie for the great service keep doing what you do to make us happy

Leisure Family

2/10

Poor

01 Jan 2022

Jean

HORRIBLE EXPERIENCE. PLEASE AVOID. Shower water is yellow, the resort is absolutely understaffed, employees were hiding. it was CHAOTIC. Restaurant are already fully booked when you arrive, and food (restaurant or buffet) is just horrible. We ended up taking a cab to eat in Santa Maria. Wifi does not work, dirty everywhere. People around me were as much horrified as me. A lot of very upset people. How come this rating is so high ? Are the other reviews fake ???

Leisure Partner

2/10

Poor

08 Mar 2020

Verified traveler

This complex is ok but the beaches or very rocky impossible to swim. There’s not shuttle to the airport. The reception staff are completely slow like your a number and all the want is to get more money out you . I’ve been to many Melia ressort this one is a no go for me...

Leisure Family

10/10

Exceptional

24 Jan 2020

Jenny

The Dunas resort is divided in two, SOL Dunas and MELIA Dunas. We stayed on Melia side - which was more adult/couple suitable and the Sol side more family or younger family orientated.
The complex was clean and well kept. The pools and facilities (such as communal toilets) were spotless.
Our room was large and clean, with fridge and good air conditioning, there was also kettle and hairdryer and a free to use safe for valuables.
The food buffet was great and we loved having 4 restaurants to book for dinner if we wanted something more formal. There are also many bars to grab that late night drink or nightcap ! The Gabi beach bar and the beachcomber bar provided drinks at the beach and there were swim up pool bars for refreshments (drinks) poolside!
Drinks really were all inclusive- spirits(local but extensive) wine, beer, cava, Prosecco, and cocktails- we had zero addition spend!

The only downside is the 6 hour layover in Lisbon outward , but we survived!

We will definitely be going back!

Leisure Partner

10/10

Exceptional

29 Dec 2019

Eguono

we stayed here for 4 days and it was nothing short of perfect. We wished we had stayed longer. The ambience was great, even better than the pictures. Food was great too and literally all inclusive, meaning you don’t have to pay for breakfast, lunch, dinner or even drinks. Everything is covered in the cost of the room. Totally amazing! The pools are relaxing and great too.

Friends_and_family Friends

10/10

Exceptional

10 May 2019

AndrewMario

The biggest resort I ever been on. Very comfortable

Leisure Family

2/10

Poor

05 Mar 2019

Verified traveler

We were very disappointed with this hotel. Booked as a 5 star hotel, and for a €200 room per night, the deluxe room we stayed was very dirty, shower in the suite in terrible conditions, damaged furniture, poor food (canned fruit for example), etc... Fortunately the local staff with their incredible hospitality and friendless made it bearable.

Leisure Family_with_children

6/10

Pleasant

20 Nov 2016

Marie

Great rooms poor food

The hotel is nice, nice rooms, swimming pools and bars. It is clean. We could put 5 stars, but the food is really not good, that's why we give 3 stars.

8/10

Excellent

15 Feb 2026

paulo

La chambre moyennement propre,
Le personnel au petits soins 👌

8/10

Excellent

26 Dec 2025

Bill Tore

Hyggelig og imøtekommende personal. Bassenget og området rundt var perfekt for både voksne og barn. Mye aktiviteter å delta på på området. Maten var bra og det var nesten i overflod mye på all inclusive. Bra renhold på rommene daglig. Området er veldig stort og har alt fra frisør til supermarked.

Friends_and_family Family

8/10

Excellent

15 Nov 2025

Felix

Die Zimmer reinigung war besonders schön da es immer wirklich Professionel gemacht wurde und darauf geachtet wurde das nur gereinigt wird in der zeit in der ich nicht im Zimmer war.

Der leere Strand war auch sehr angehnem aber dem geschuldet das viele am Pool geblieben sind.

Leisure Self

2/10

Poor

02 Nov 2025

Marine

Tout dans l’ensemble est d’une prestation très en deçà de ce que l’on peut attendre d’un groupe comme Meliá : qualité de la nourriture (surtout au buffet) et des boissons (servies sans gaz, tiède, vins de très mauvaise qualité,…) chambre faite tous les 2 jours avec oublis fréquents des serviettes, frigo qui ne fonctionne pas à l’arrivée, impossible de joindre la réception avec le téléphone, personnel dans l’ensemble peu impliqué (on nous toujours « oui » « no stress » mais on attend encore)…

Leisure Family

4/10

Poor

20 Oct 2025

Jose

Personnel très gentil

Leisure Family_with_children

10/10

Exceptional

16 Aug 2025

Marlene

Excellent very nice

Leisure

8/10

Excellent

02 Aug 2025

Eric

Bon séjour

Formule all inclusive très rentable.
Complexe très grand et très frequenté mais finalement on ne se marche pas dessus !

Friends_and_family Family

10/10

Exceptional

15 Jul 2025

samia

Sejour paradisiaque

Super sejour
Appartement tres spacieux
Plage et mobilier de plage excellents

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Brice

Top

10/10

Exceptional

27 May 2025

Dominique Paule Michelle Le

Hotel fonctionnel, propre. Taxi à proximité

Leisure Partner

10/10

Exceptional

28 Apr 2025

ALESSANDRO

Ho scelto questo resort per l'ottima offerta prezzo-condizioni, confidando poi nel nome della catena, il Melia appunto. La scelta si è rivelata ottima, dalla camera(un mini appartamento), al cibo di qualita'e quantita', all'offerta di ristoranti alla carta, al wifi sempre presente fino ad arrivare alle bevande in all inclusive,servite come si deve. consigliatissimo

Leisure Self

4/10

Poor

19 Mar 2025

Fernando

Meliá Dunas Hotel caro e sem qualidade

Quartos com mobiliario velho, usado, gasto. Não ha candeeiros de leitura. Tv não funcionava. Maq cafe avariada. Casa de banho com pouca luz.
Comida no restaurante buffet, péssima qualidade.
Landscape muito bom, piscinas optimas, localização do resort excelente.
Qualidade muito má

Business

4/10

Poor

14 Mar 2025

Verified traveler

The rooms are old furnished, with broken tiles and litteraly full of mosquitoes as there are no mosquitoes nets at the windows. The bathroom has a bath tub with a non-inviting colour and some mold and not even an handle for the hand-towel next to the sink. Very bad isolation as well.
The food quality is really poor (a la carte gets a bit better, but not always).
The staff is not well trained and gives continuously wrong information and directions.
When at the beach, you get endlessly asked to buy souvenires and you can't really bathe in the sea because of the rocks.
Not a 5 Stars Resort. A nightmare. Never again.

Leisure Self

6/10

Pleasant

09 Mar 2025

Jean-Pierre

Beau cadre, chambres assez grandes
Déçu par les restaurants a réservation le soir, le seul correct est l'italien
Le restaurant all inclusive est pas mal mais sans plus
Cocktails tout fait trop sucrés
Aucune piscine chauffée.... Brrr
Bref moyen

Leisure Family

10/10

Exceptional

06 Mar 2025

nikola

Excellent service by personal.

Leisure Family

10/10

Exceptional

01 Mar 2025

Marta

A estadia foi incrível, desde o espaço, conforto e terminando na simpatia de todos os funcionários
Recomendo a toda a gente a ficar no hotel. As atividades e diversões também são garantidas

Friends_and_family Family

8/10

Excellent

26 Feb 2025

Vanessa

Nous sommes satisfaits de notre séjour.
L’hôtel all inclusive est bien. Personnel sympathique.
Quelques détails au niveau de la chambre sont à revoir les sols ne sont pas sales mais en mauvais état ça donne mauvaise impression.
Également le buffet n’est pas très varié.
Il y a eu un problème d’eau dans le pays et nous ne pouvions utiliser l’eau dans notre chambre la journée mais cela a été résolu au bout de 4 j, cela dit ce n’est pas la faute de l’hôtel nous n’en tenons pas compte.
Concernant les activités ils sont en cours de développement nous avons bien aimé. Malgré qu’il y a beaucoup de vent !

Leisure Partner

10/10

Exceptional

23 Feb 2025

frederic

Séjour du 09 au 19 février 25

Nous avons passé un excellent séjour en famille dans cet établissement, très fonctionnel, bien entretenu. Nourriture de bonne qualité, variée, généreuse. Personnel d'une extrême gentillesse, toujours souriant et à l'écoute. Equipe d'animation extrêmement sympathique, dévouée et efficace. Nostalgie de quitter cet environnement chaleureux.

Friends_and_family Family

8/10

Excellent

19 Feb 2025

Nette accommodatie, mooie kamers en receptieruimte.

Informatieverstrekking kan echt beter. Bv. onduidelijkheid over bandjes, Level. Level lounge was dicht.
Medewerkers zijn service verlenend maar tonen geen betrokkenheid bij de gasten. Bv. bij in-en uitchecken.

2/10

Poor

31 Jan 2025

Ricardo

Lixo debaixo da cama
ar condicionado não funciona

Business

4/10

Poor

27 Jan 2025

Keisha

On est venus pour une semaine. Malgré avoir averti par mail que nous avions 24h de retard à cause de Air Portugal et que le check in en ligne ne marchait pas sur l'application, nous avons attendu à la réception parce que notre chambre initiale avait déjà été attribuée.
Le jaccuzi et le hammam n'ont jamais fonctionné en une semaine. Pareil pour les douches de brume chaude. Seul le sauna marche correctement.
Les équipements de sport comportent de la rouille.
Le ménage ne passait pas tous les jours, et ils ne changent pas les produits (shampoo, savon, hair conditionner) quand il n'y en a plus.
Les restaurants 'à la carte' compris dans le All inclusive doivent être réservés 72h à l'avance(!!)et après avoir fait une longue queue.
La réception est toujours remplie, il n'y a pas assez de monde pour gérer peu importe l'heure.
La plage privée est rocailleuse et très venteuse, ne permet pas de se baigner en sécurité (en janvier en tout cas), il faudra aller au village de santa Maria à chaque fois et payer le taxi (pas de navette hormis à 11h et 16h alors que c'est à 5 minutes...)

Cerise sur le gâteau : mes tongues de marque ont disparu la veille de notre départ, après le passage de la femme de ménage. Pas de solution proposée par l'hôtel malgré avoir discuté avec le CX Manager, nous avons du en racheter à nos frais

Points positifs :
- le buffet est très bon et varié
- personnel agréable et souriant

En somme, pour ce prix là, vous pouvez trouver mieux sur l'île, on est déçus.

Leisure Partner

8/10

Excellent

21 Jan 2025

tracey paula

Hyggelig personale.

Bra service, hyggelige personale. Brukte dog 2 timer på å sjekke inn, det syns jeg var dårlig. Kunne vært renere på rommet, ellers god mat i buffeten og nærme stranden.

Self

2/10

Poor

17 Jan 2025

Sven

Not even 2 Stars. Really crapy.never again

Leisure Friends

6/10

Pleasant

07 Jan 2025

Manja

The service was a bit disappointing. The checkin was horrible, it took very long and I did not really get a lot of information along with the hotel documents. So I found out most of the stuff the next days. The reception always had long queues and you waited a long time to get a question answered. Also it seemed that staff at the reception always had to call someone to get info or an approval. The hotel definitely looks like it needs some maintenance. For this price, I was disappointed.

Leisure Self

8/10

Excellent

30 Dec 2024

Esther

Correcto

10/10

Exceptional

25 Oct 2024

Elisee solange

We really liked everything the dood was good, the workers are Nice Lots of Pools. We are coming back next year

Leisure