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Mercure Hotel Hagen

Dusseldorf · Germany

Wasserloses Tal 4, 4View location

8.4/10Excellent684 Reviews
Cleanliness8.6/108.6
Service8.6/108.6
Comfort8.0/108.0
Condition8.2/108.2
Location7.6/107.6
Neighborhood7.4/107.4
Amenities8.6/108.6
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  • Business hotels
  • Sustainability certification
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Mercure Hotel Hagen

In each of the 146 rooms at the Mercure Hotel Hagen, you will find free WIFI access, tea and coffee-making facilities and a flat-screen TV. The 4-star hotel boasts eight meeting rooms for events of up to 300 people.

In addition, there is a restaurant, a bar with an open fire, a sauna and a new fitness center. An undercover car park is located close to the hotel. Thanks to the central location of the hotel, you can reach the pedestrian zone quickly and easily.

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With a stay at Mercure Hotel Hagen, you'll be centrally located in Hagen, steps from Stadthalle Hagen and within a 10-minute walk of Elbershallen. This spa hotel is 0.7 mi (1.1 km) from Osthaus Museum Hagen and 1.1 mi (1.7 km) from Theater Hagen.

Stay in one of 146 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided on request.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Green Key (Foundation for Environmental Education) LGBTQIA+ friendly Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 18 per person
    • Covered self parking fee: EUR 9.00 per night (in/out privileges)
    • Pet fee: EUR 15.00 per pet, per night
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

Nearby attractions

Stadthalle Hagen 0.2 km / 0.1 mi
Elbershallen 0.4 km / 0.2 mi
Pedestrian Area Hagen 1 km / 0.6 mi
Osthaus Museum Hagen 1.1 km / 0.7 mi
Volkspark Hagen 1.3 km / 0.8 mi
Stadtgarten 1.4 km / 0.8 mi
Theater Hagen 1.5 km / 0.9 mi
Catholic Parish of the Sacred Heart 1.7 km / 1 mi
Hohenhof Villa 2.5 km / 1.6 mi
Hagen Westphalian Open-Air Museum 2.5 km / 1.6 mi
FernUniversität in Hagen 3.3 km / 2.1 mi
Lookout Kaiser-Friedrich-Turm 4.8 km / 3 mi
Hasper Hammer 4.9 km / 3 mi
Bachviertel 6.4 km / 4 mi
Schloss Werdringen 7.8 km / 4.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 146
  • Suites: 1
  • hotel
  • American Express
  • EC
  • Diners Club
  • MasterCard
  • Visa
  • Bus/Train station
  • Airport
  • Ski slopes
  • Wheelchair-accessible
Show 46 more facilities & services
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Car hire
  • Room service
  • Laundry service
  • Medical service
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy service
  • Fireplace
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • ShopExtra charge
  • Terrace
  • Newspapers
  • Luggage room
  • Clothes dryer
  • BBQ facilities
  • Grill/BBQ
  • Bar
  • Restaurant
  • Conference room
  • Meeting room
  • Secretarial service
  • Photocopier
  • Business centre
  • Audio-visual equipment rental
  • Fax
  • Outdoor freshwater pool: 1
  • Casino
  • Nightclub
  • Sauna
  • MassageExtra charge
  • Hairdressing salon
  • Beauty salon
  • Spa centreExtra charge
  • Green Key (FEE)
  • LGTBIQ friendly
  • Non-smoking establishment
  • Single-Use Plastic Free
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Mercure Hotel Hagen

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 20 m²TWN.ST
    TWIN STANDARDPhoto unavailable4 photos

    Mercure Hotel Hagen

    TWIN STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Room amenities

    • Shower
    • Safe
    • TV
    • Direct dial telephone
    • Hairdryer

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIOR • 1 Bedroom • 30 m²DBL.SU
    DOUBLE SUPERIORPhoto unavailable3 photos

    Mercure Hotel Hagen

    DOUBLE SUPERIOR

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Room amenities

    • TV
    • Safe
    • Direct dial telephone
    • Hairdryer
    • Shower

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Mercure Hotel Hagen

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Mercure Hotel Hagen

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE SUPERIORDOUBLE SINGLE USE • SUPERIORDUS.SU

    Photos are not available for this room type.

    Mercure Hotel Hagen

    DOUBLE SINGLE USE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIOR • 1 Bedroom • 30 m²DBL.SU-1
    DOUBLE SUPERIORPhoto unavailable3 photos

    Mercure Hotel Hagen

    DOUBLE SUPERIOR

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-1

    Room amenities

    • Hairdryer
    • Direct dial telephone
    • TV
    • Safe
    • Shower

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE QUEEN SIZE BEDSINGLE • QUEEN SIZE BED • 1 Bedroom • 16 m²SGL.QN
    SINGLE QUEEN SIZE BEDPhoto unavailable3 photos

    Mercure Hotel Hagen

    SINGLE QUEEN SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.QN

    Room amenities

    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Safe

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Mercure Hotel Hagen

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH DOUBLE BEDDOUBLE • SUPERIOR WITH DOUBLE BEDDBL.DB-SU

    Photos are not available for this room type.

    Mercure Hotel Hagen

    DOUBLE SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin COMFORTDouble or Twin • COMFORTDBT.OM

    Photos are not available for this room type.

    Mercure Hotel Hagen

    Double or Twin COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.OM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Mercure Hotel Hagen

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 20 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable6 photos

    Mercure Hotel Hagen

    DOUBLE STANDARD

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Safe

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU

    Photos are not available for this room type.

    Mercure Hotel Hagen

    Double or Twin SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Mercure Hotel Hagen

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU-2

    Photos are not available for this room type.

    Mercure Hotel Hagen

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Mercure Hotel Hagen

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    Mercure Hotel Hagen

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Mercure Hotel Hagen

8.4
Excellent
684 Reviews
Cleanliness
8.6 /10
Service
8.6 /10
Comfort
8.0 /10
Condition
8.2 /10
Location
7.6 /10
Neighborhood
7.4 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
13 Apr 2026
Paul
Good greating , ample parking, v goid breakfast
Self
8/10
Excellent
17 Mar 2026
Eric
Convenient location, easy to walk everywhere, nice room. The room was a bit too warm even though the heater was not on.
Partner
8/10
Excellent
28 Dec 2025
David
Front desk staff is amazing and very accommodating. The breakfast buffet is very nice.
Friends_and_family Family
10/10
Exceptional
09 Nov 2025
christian
Clean and comfortable room, hot and healthy breakfast
10/10
Exceptional
12 Aug 2025
Marc
Good quality/price ratio
10/10
Exceptional
20 May 2025
Bjorn
All great
10/10
Exceptional
09 Dec 2024
Tuba
A pleasant stay! Thanks!
Business_and_leisure Self
10/10
Exceptional
03 Dec 2024
Bjorn
D
10/10
Exceptional
28 Nov 2024
Souheil
This auto it’s very amazing and it’s very clean the staff in this hotel it’s very professional very good service and there was amazing their rooms it’s very clean and big and the restrooms. It’s also bigs and very clean. Everything has a new in this hotel.
Leisure Friends
10/10
Exceptional
15 Sep 2024
Sylwia
Amazing stay. Very comfortable room and great service. Fab breakfast
Leisure Family
2/10
Poor
07 Aug 2024
Sutharsan
This is a 4 Star hotel in Germany, but there are no Air condition in the rooms! We were 16 people and were very disappointed about this on a 4 Star hotel in Germany! Plus, since there are no Air condition in the room, we end up opening the windows and there were lots of noise from outside till 3AM in the morning due to people partying outside! This is very frustrating to see this in Germany! People are smoking right on the main entrance and don’t care that there are people walking into the hotel!
Leisure Family_with_children
10/10
Exceptional
05 Aug 2024
Bjorn
Beds are not good
4/10
Poor
16 Jun 2024
Bledar
I was charged extra fee of 8 euros per night despite off been a customer
Leisure Self
6/10
Pleasant
15 Jun 2023
Dieter
Unfortunately our small room was unbearably hot and facing a very busy and noisy street. Our stay in previous years was more pleasant.
Partner
10/10
Exceptional
21 Apr 2023
Mihaela
-
Leisure Partner
10/10
Exceptional
19 Jul 2022
Petra
The hotel is in a nice part of the city. I enjoyed the choice of breakfast items and eating outside on the terrace.
The hotel was clean. The staff were friendly. There are renovations going on but not disruptive, noise wise.
Just a little grumble about the foam chip pillow.
The hotel was in walking distance of the downtown shopping area. There are also a choice of 3 buses from a stop just outside of the hotel. All 3 buses go to the main train station.
Leisure Self
8/10
Excellent
18 May 2022
Derren

All good

All good. Decent clean room, pleasant staff, comfy bed. Meets the requirements
Partner
4/10
Poor
22 Mar 2022
Jeveendran
Toilet door not close properly, need to modernised and less choices for breakfast
Leisure Family_with_children
4/10
Poor
04 Aug 2020
Agata

Not a good experience

Staff members was okay, hotel was abit run down, rooms was very hot, no air-conditioning or fan. Understand there is covid, unable to have coffee in bedroom just with a little milk.
Friends_and_family Family
10/10
Exceptional
23 Nov 2019
Arvinder
overall an excellent stay

good location
Business
10/10
Exceptional
05 Aug 2019
Anders Haakon

Nice and friendly 4-star hotel.

A very nice evening on a through-trip. Friendly staff and good breakfast. The under-hotel parking was amazing to keep the car cool in the heat wave.
Partner
10/10
Exceptional
04 Jun 2019
Alan

Great value

Lovely hotel. All staff extremely helpful.
Friends
10/10
Exceptional
30 May 2019
Verified traveler

Lovely Hotel

Nice clean hotel with great bar and food. Would be nice to have a full size duvet on the bed but I understand this is what is done in Germany.
8/10
Excellent
15 Nov 2018
James
you have to pay parking fee (overnight 5 euros). Food at the restaurant seems to be reasonable. burger is ok.
10/10
Exceptional
11 Nov 2018
Verified traveler

Hagen business

Area is not so great at night, no danger but not much to d. The hotel, esp. bar and restaurant are frequented and nice staff.
8/10
Excellent
17 Aug 2018
Richie

Great hotel for overnight business

Lovely hotel. Clean and modern.
Great TV in room with English channels and quick Wi-fi.
Good quality fitness room for a hotel in this category.
Lovely and helpful staff
6/10
Pleasant
10 Aug 2018
Patrik

One night stay, good hotel

Ok hotel for a short stop over
Family
10/10
Exceptional
05 Jul 2018
Ron

Mercure Hagen

this is a great hotel, 5 mins walking from the shops and restaurants. it has a great outdoor terras for food and drink (inc smoking) breakfast was really enjoyable.


8/10
Excellent
31 May 2018
Verified traveler
The Hotel itself is great! Clean, modern and well maintained.

The Wifi, very slow and unstable.

The Hotel is located a bit outside of the city centre, in a very quiet Neighborhood. However the local Bus system is great.
8/10
Excellent
12 Feb 2018
Anton

Good Spa

Very good. Enjoy the Spa. Breakfast has variety and enjoy it. 7 am till 11am fir breakfast which is good for a weekend
8/10
Excellent
03 Oct 2017
subhash
Good comfortable stay. Attached Bath is too small.
10/10
Exceptional
05 Jul 2017
James

A great place to stay in Hagen.

The staff was very friendly and helpful. Very pleased with the room. Wonderful breakfast!
Partner
10/10
Exceptional
12 Mar 2017
Verified traveler

Good hotel twenty minutes from Dortmund goo

Staff were excellent and helped us in every way they could good knowledge of local transport etc for us to get about
10/10
Exceptional
19 Feb 2017
Weiss, Bernd

great experience, super staff -best place in Hagen

Overall super
8/10
Excellent
20 May 2016
Verified traveler
Sauna was great..
8/10
Excellent
07 Feb 2016
Gustavo

Good hotel for business

Mercury is a very good option is Hagen. It is mostly used for business travellers. It has a good gym, rooms are comfortable and internet works. People speak English and it has a (paid) parking lot.
10/10
Exceptional
26 Nov 2015
subhash

Best option for stay at Hagen

Comfortable stay.
8/10
Excellent
09 Nov 2015
ray

Clean and easy to loocate

Hotel was clean and moden but disliked paying extra for parking in there own carpark.would not use again soley for that reason
6/10
Pleasant
04 Feb 2015
Nicole

Great for a business trip.

We stayed here for a business trip. We were attending an event at the Event Park Hagen, and this hotel was recommended to us by the venue. It was a fine hotel, and the staff was very helpful in accommodating our needs.
8/10
Excellent
21 Oct 2014
Verified traveler

it was ok

was ok
6/10
Pleasant
14 Sep 2014
Stuarts

Average hotel

Average hotel, menu lacks in the restaurant, ok for a few days business trip but wouldn't hurry back
8/10
Excellent
10 Sep 2014
John

Good value, good restaurant

I had a two night stay. I thought that the breakfast buffet was good, and I used the hotel restaurant for dinner one night - and rated it good quality and value.
4/10
Poor
10 Sep 2014
Verified traveler

never saw a cleaner for three days ,

rubbish never saw a cleaner for three days , never got our bed made for the whole stay
and the site said it was only 12 km from Dortmund infact it was 25 km
4/10
Poor
01 Aug 2014
Joanne

Hotel in training

This place is a hotel wannabe. No A/C, they covered the pool with a fitness center that has 2 treadmills, you have to wait in line everyday to leave in order for your parking ticket to be stamped at the front desk, 4 hangers in a rack that wants to be a closet, no drawers to put your clothes. Housekeeping doesn't speak English OR German. Bathroom is small and no place to store toiletries. Good luck!
10/10
Exceptional
12 May 2014
Valentine

great value

good price and fanatstic service, cleanliness, comfort and food!
10/10
Exceptional
27 Nov 2013
Verified traveler

Small bathroom.

All good apart from the size of the bath/shower room. Tiny.
6/10
Pleasant
27 Nov 2013
Hirenc

Decent hotel, nothing extraordinary..

Was there just for a day, but the hotel is quite far from the city center and connectivity is a tad poor... we checked in a little early but were not allotted a room even after waiting for more than an hour... don't think they need so much time to just do up 1 room.. we requested that we were ready to compromise on floor / size but the front desk didn't look capable to take such decisions ... it's fine that we were a little early (about 2 hours) so can't complain much about it ... rest decent place of you have your own car ....
Family
10/10
Exceptional
04 May 2013
Verified traveler

Three night break.

Very helpful staff. Excellent English spoken, as usual! Very quiet hotel. Good bar area inside and out. Strong, free, WiFi in room and everywhere. Breakfast was very good, buffet style. Fifteen min walk to town centre. Car park, chargeable, was safe with barrier. Thank you.
4/10
Poor
31 Aug 2012
Dr. M.D.B.

Disappointment

I was expecting more from a 4 star hotel: No air conditioning (not even a fan), swimming pool was advertised but closed 4 months ago, breakfast mediocre (we've eaten better in 3 star hotels, very basic room furnishings. All in all, there are better accomodations in the area for the same price or less.
2/10
Poor
28 Aug 2012
JD

Unpleasant

Stayed here because they had a pool. No they don't. They were in the process of replacing it with a fitness center which was not available. Was here for 3 nights in August 2012, temp 30+ degrees centigrade everyday. Newly remodeled 4 star hotel?? I don't think so. No air conditioning, no drawers to place clothing, a 2 person room with a 1 person closet, no ice bucket or ice available, no air in room even with the window open. Told to go to restaurant everyday for ice and was reprimanded when I did go. Saw coffee available outside restaurant area. Made a cup of espresso and was told it was not available for guests. Watched them throw it out rather than say \"OK, take it this time, but...\" Go to Hagen to visit friends often but will never stay here again.
Family
8/10
Excellent
29 Apr 2012
Verified traveler
A noice stay. Only downside: staff was rather unfriendly.
8/10
Excellent
03 Nov 2011
Corey

Very nice updated hotel

This hotel was very clean and updated. Flat screen TV's in all the rooms. Their satellite cable broadcasts English TV stations as well. Free wI-fi internet and free parking are also bonuses. Very friendly staff. The location is right down the street from many restaurants and bars.
8/10
Excellent
04 Jun 2026
Jörg
Es war alles in allem eine gute Erfahrung!
Business
10/10
Exceptional
13 May 2026
Eduard
war alles super
Self
10/10
Exceptional
06 May 2026
Ange
Gute Lage. Personal so freundlich
Self
8/10
Excellent
30 Apr 2026
Karlheinz
Da nur ein Lift funktioniert große Wartezeit
Business
10/10
Exceptional
23 Apr 2026
Ange
2tes Mal hier gewesen und ich bin immer begeistert. Sehr sauber und gepflegt. Mitarbeiter sind nett. Der Bär ist toll und die Umgebung sind perfekt auch zum spazieren in Ruhe oder zur Kaffee in der Stadt zu laufen (10min) . einfach toll gewesen
Self
10/10
Exceptional
22 Apr 2026
sebastien
Petit dej au top
Self
4/10
Poor
17 Apr 2026
Sebastian
Als das Hotel in den 80er Jahren gebaut wurde war es bestimmt ein Traum. Leider ist es größtenteils auf diesem Stand stehen geblieben. Überall alter ekliger Teppich, ein 20 Jahre alter \"Flachbild\" Fernseher im DIN A4 Format im Zimmer und ein Geruch wie im Altersheim. Wenn ein Frühstück 21 € kostet erwarte ich alles was man sich so zum Frühstück vorstellen kann, es fehlte aber eigentlich an allen Ecken. Umbuchung Tage vorher war nicht möglich. Ich kann nur abraten.
Business
10/10
Exceptional
17 Apr 2026
Harald
Kaffee, Wasser, Säfte kostenlos soviel man möchte. Sehr bequeme Betten. Sauna und Fitnessraum inkludiert im Preis. Der einzige Nachteil, obwohl viel Pagkraum vorhanden wird dafür kassiert.
Self
10/10
Exceptional
14 Apr 2026
Timur
Ich war mit allem im Mercure Hagen sehr zufrieden. Tolle Menschen!
Self
10/10
Exceptional
22 Mar 2026
Ange
Personal ist nett, freundlich und kompetent.Parken war kostenlos und soviele Plätze frei.
Ich würde es gerne empfehlen.Es ist sauber , fußläufig kann man die Stadt erreichen, das Hotel bietet ein großer Park zum spazieren noch.. einfach toll. Immer wieder gerne
Self
8/10
Excellent
20 Feb 2026
Mike
Etwas in die Jahre gekommen aber überaus freundliches und hilfsbereites Personal.
Self
8/10
Excellent
09 Feb 2026
SANDRA
Creo que es un hotel de 3 estrellas. Está bien, pero se nota alguna reforma, pero no es como otros Mercure donde me he
Business
8/10
Excellent
28 Jan 2026
Tarik
.
Business
8/10
Excellent
23 Jan 2026
Søren
Et fint business-hotel, som overordnet lever op til det, man har brug for på en forretningsrejse. Værelset var pænt, rent og funktionelt indrettet, og sengen var god. Fitnesscentret er dog noget mangelfuldt og lever ikke helt op til forventningerne, hvis man gerne vil træne under opholdet. Til gengæld var personalet super søde, meget imødekommende og tydeligt servicemindede, hvilket trækker oplevelsen klart op. Restaurant og morgenmad var udmærket, og parkeringsforholdene var gode. Et solidt valg til forretningsrejser.
Business
8/10
Excellent
28 Dec 2025
Oscar
Behulpzaam personeel
Business Self
8/10
Excellent
14 Dec 2025
Ilona
Wir hatten kein Frühstück
Partner
8/10
Excellent
30 Nov 2025
Bertina
Mooie schone kamer, hygiënisch badkamer, fijn dat er ook een waterkoker aanwezig is, weekend fijn verbleven, helaas ontbreekt een klein koelkastje om je drankjes te bewaren.
Leisure Partner
8/10
Excellent
21 Nov 2025
Hanne
Rummet var rent och ganska stort. Personalen var välkomnande och trevlig. Vi stannade endast en natt och hann inte prova något av hotellets erbjudanden.
Partner
8/10
Excellent
06 Nov 2025
Noora
Nice and comfy basic hotel. Enough space and easy to arrive with a car.
Business
10/10
Exceptional
20 Sep 2025
Carine
Propere kamer, lekker ontbijt, vriendelijk personeel en dichtbij het centrum via de Elbers hallen
Leisure Friends
8/10
Excellent
27 Aug 2025
Oliver
Schönes Hotel mit großzügigem und leckerem Frühstücksbuffet.
Business
8/10
Excellent
06 Jul 2025
Mogens

Overnatning i Hagen

OK til en enkelt overnatning på vej mod syd.
Værelset meget varmt og desværre uden aircondition. Morgenmaden var lækker og udvalget stort.
Venligt og imødekommende personale.
Partner
10/10
Exceptional
16 Jun 2025
Manuela
Zimmer sind groß und geräumig. Das Frühstücksbuffet bietet eine große Auswahl ist für jeden was dabei. Toll finde ich auch das man Kaffee, Tee und auch Wasser kostenlos holen kann. Sehr gute Park moglichkeiten.
Leisure Family
10/10
Exceptional
08 Jun 2025
Peter
Sehr freundliches Personal, gute Ausstattung, insgesamt waren wir rundum zufrieden
Leisure Family
10/10
Exceptional
25 May 2025
Bettina
Einmalige Location als Hotel in den Felsen. Zimmer sehr sauber, Frühstücksangebot erfreulich vielseitig und die Mitarbeiter vom Empfang bis zum Roomservice ausgesprochen freundlich. Hier komme ich sehr gern wieder hin.
Leisure Friends
4/10
Poor
02 May 2025
Bulut
Zimmer zu klein kein minibar kein bodylotion Matratze war schrecklich
Business
10/10
Exceptional
22 Apr 2025
Andy
Ich bin mit diesem Hotel sehr zufrieden. Alles sauber, nettes Personal und eine gute Auswahl beim Frühstück. Gute Restaurants sind fußläufig ebenfalls erreichbar. Ich kann es wirklich empfehlen.
Leisure Family
10/10
Exceptional
16 Apr 2025
Gerd
Alles hat problemlos funktioniert
10/10
Exceptional
12 Apr 2025
Stefan
Prima hotel voor een fantastische prijs 😀
Leisure Family_with_children
8/10
Excellent
10 Apr 2025
Oliver

Gutes Hotel

Gutes Hotel mit tollem Frühstücksbuffet.
Business
10/10
Exceptional
05 Apr 2025
Tobias
Sehr gut für ein paar Tage.
Business Self
8/10
Excellent
30 Mar 2025
Dirk
Ein typisches Hotel für Geschäftsreisen
10/10
Exceptional
23 Mar 2025
Daniel
Super freundliches und zuvorkommendes Personal.
Einwandfreie und saubere Zimmer.
Lediglich das Hotel als solches ist in die Jahre gekommen, die Fassade könnte mal eine Reinigung/Anstrich vertragen.
Business
10/10
Exceptional
19 Mar 2025
Oliver
Es gibt eine große Auswahl beim Frühstücksbuffet, die Zimmer sind kompakt und zeitgemäß renoviert.
Business
6/10
Pleasant
14 Mar 2025
Morteza

Könnte besser sein

Die Matratze war konkav und nach 4 Nächten mit Rückenschmerzen verbunden. Bei der Zimmereinigung hat man vergessen, staubzusaugen. Der Teppichboden war genauso schmutzig wie vorher.
Business
10/10
Exceptional
03 Mar 2025
Jeannette Ernestine
De best denkbare service aan de receptie! Voor de manager en al het overige personeel geldt: Hoffelijk en bijzonder behulpzaam. In veel jaren zo niet meer in andere hotels meegemaakt. Mooi interieur. Prettige ruime schone kamer met heerlijk bed, voldoende kastruimte. Handige ligging. Restaurant gezellig en prima kaart. Service ook daar uitmuntend. Uitstekende parkeerruimte overdekt voor het hotel. Prijs-kwaliteitverhouding heel gunstig. Ik logeer er heel graag!
Leisure Self
8/10
Excellent
17 Feb 2025
Verified traveler
Leider gibt es offenbar keinen Zimmerservice mehr
Business
8/10
Excellent
26 Jan 2025
Taner

Gutes Hotel

Sehr ruhig gelegenes, sauberes und schönes Hotel
Business
8/10
Excellent
17 Nov 2024
Peter
Nah an der Stadthalle
8/10
Excellent
08 Nov 2024
Ralph

Ok, aber in die Jahre gekommen

Schon ein wenig in die Jahre gekommen. Barservice-Team ein wenig überfordert. Zimmer war ok, leider waren noch Hinterlassenschaften des vorherigen Gastes vorhanden.
Friends_and_family Family
10/10
Exceptional
01 Nov 2024
Björn
Wir hatten hier nur eine Zwischenübernachtung mit Frühstück. Es hat alles gepasst. Das Hotel kann ich nur empfehlen. Wir kommen gerne wieder.
Leisure Family
8/10
Excellent
25 Oct 2024
Stefan
Zimmer war sauber und komfortabel eingerichtet aber das Frühstück ist absolut mittelmäßig und für den Preis zu unkomfortabel.
Leisure Family
4/10
Poor
29 Sep 2024
Ahmet
Ich kann dieses Hotel absolut nicht empfehlen. Es fängt schon bei den Betten an: Die sogenannten \"Doppelbetten\" sind eigentlich zwei einzelne, unbequeme Matratzen, die einen großen Spalt dazwischen haben. Schlafen ist so fast unmöglich, vor allem, wenn man nicht in die Lücke rutschen möchte. Eine Zumutung!

Dann fehlen im Bad grundlegendste Dinge: Es gab kein Duschgel und nur ein paar wenige, alte Handtücher. Die Hygiene war ein weiteres Problem. Der Urinstein in den Toiletten war einfach widerlich und zeigte deutlich, dass hier kaum Wert auf Sauberkeit gelegt wird.

Auch der Teppichboden im Zimmer war eine Katastrophe – offensichtlich sehr alt, fleckig und hat einen unangenehmen Geruch verbreitet, der den ganzen Aufenthalt zusätzlich unangenehm gemacht hat.

Das einzig Positive war das freundliche Personal, das wirklich sein Bestes gab. Leider reicht das nicht, um über die vielen Probleme des Hotels hinwegzusehen.
8/10
Excellent
08 Sep 2024
Stephan
F
6/10
Pleasant
23 Aug 2024
SIMYUN
이동중에 잠시 숙박하였습니다. 문안한 수준입니다.
Business
10/10
Exceptional
19 Aug 2024
Esther
-
Leisure Family_with_children
10/10
Exceptional
29 Jul 2024
Verified traveler

Súper Service

Der Service an der Rezeption hervorragend!!! Hotel kann ich nur empfehlen
Partner
6/10
Pleasant
25 Jul 2024
Solvej
The room was so so so warm! No aircon, which we didn't notice during booking. 4 people in a small room on a warm summer night, was almost too much. Also the extra bed (for the kids - 8 and 10 years old), was very hard and uncomfortable.
Otherwise the hotel was at a very nice location, close to a cool area with a lot of dining options. The hotel was clean and nice and the breakfast was good.
Friends_and_family Family

Location & surroundings

Mercure Hotel Hagen
Wasserloses Tal 4, 4, Hagen, Germany

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Mercure Hotel Hagen

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