Name: The Originals City, Hôtel Marseille Aéroport
Address: Rue De Madrid, 2, Vitrolles (marseille), 13127, FR

2/10

Poor

02 Jul 2026

Freddy

There are cockroaches in the room, and bed bugs. Be carful.

Family

6/10

Pleasant

24 Jun 2026

Audrey

There was unclear communication from the staff about where to meet at the airport for the shuttle and that the shuttle would not say \"The Originals\" on it, but instead a third company. The location is a little sketchy which made me very thankful for the security fence around the property. The restaurant offered amazing cold offerings on a buffet, however we were unable to enter the restaurant until 1900. There was not a shuttle available for our early morning flight, however the staff helped coordinate a taxi.

Friends_and_family Family

6/10

Pleasant

11 May 2026

Susan

This was a 12 hour layover stopping spot. Nothing more if you are looking g for barebones budget. I’d you are over 120 pounds the shower is small.

Self

4/10

Poor

27 Apr 2026

Alain

Porte de douche défaillante mais lit très confortable

Partner

6/10

Pleasant

12 Mar 2026

Barbara

We only arrived later in the evening, slept and then continued on our trip the next morning.

Family

2/10

Poor

09 Feb 2026

MOTEB

Very bad customer service at the front desk. They really don't care.
First, no response to my messages on Expedia. I asked to arrange for the shuttle bus, but they completely ignored me. I ride the bus, then walk 20 minutes to reach the hotel. When I arrived, the lady carelessly said, you have to call us... (How will I call you if I don't have a local phone number?) ...
Second, I asked them immediately to arrange for the shuttle bus to go back to the airport tomorrow, but she said there is no shuttle service during the weekend... Only Taxi, and we can call Taxi for you. I said clearly: can I get a taxi at 3:00 am for my flight, she said yes no problem, that was at 11:00 AM. Then at 7:00 PM, I went to the front to confirm that the other lady also said yes, we can call a taxi for you at 3:00 AM. And now guess what, at 3:00 AM I went to the front desk to get a taxi, but the gentleman said, no taxi at 3:00 am you have to book it earlier...
Towels were very old and not clean enough to be used..
No slippers in the bathroom.
They mentioned they have snacks available on the weekend. When I asked about it, the front desk said not available today.
Such a terrible experience for the first time in my entire life

Leisure Self

8/10

Excellent

07 Nov 2025

Richard

Staff was great. Room was small but good.

10/10

Exceptional

30 Oct 2025

Madara

Everything was great, the staff was nice. The hotel is in much better condition than the Ibis I stayed at next door.
The only problem I had was joining the Wifi. I don't know if it was my phone or their connection or the combination of the two. I ended up using my mobile internet instead.

Leisure

8/10

Excellent

29 Oct 2025

david

Great two day stay for goofing around Marseille. Close to the airport and train for longer journeys that would be tough for car (parking in most tourist areas is horrible.) Close to grocery stores and some fast food. Simple but clean.

Leisure Family

10/10

Exceptional

18 Oct 2025

Jerome

SHUTTLE

We didn’t find the airport shuttle easily as there was not enough info as to exactly where the shuttle was parked. The bus station directions are not shown at the airport. Perhaps the hotel staff could send the explicit directions on a map?

Partner

6/10

Pleasant

02 Oct 2025

Tamera

Ok

Leisure Friends

8/10

Excellent

02 Aug 2025

Ritva

Close to the airport

8/10

Excellent

15 Jul 2025

Marie

Personnel accueillant et chambre propre

Leisure Self

10/10

Exceptional

12 Jul 2025

Shih Yun Daisy

Staffs are extremely nice. Room is very clean and quiet and bed is comfortable. The buffet was above expectation

8/10

Excellent

29 Jun 2025

Mohamed

Friendly staff , good reception of the customer
What I did not like is not transport for the airport to the hotel , arriving late was costly and inconvenient,won’t book it in future and it says clearly on web , transport included to and from airport .shame nice hotel but not easy to even walk it

Business_and_leisure Family_with_children

6/10

Pleasant

10 Jun 2025

Robert

Great hotel near the airport, spacious, clean and good aircon, great for a one night stay, but not a long stay.

Friends_and_family Family

8/10

Excellent

09 Jun 2025

richard

Nice staff

Very nice staff. Good buffet restaurant. The only downside was no lift . But for a budget hotel we would recommend

Partner

8/10

Excellent

08 Jun 2025

Barbara A.

Web site states free shuttle service will be grey renalt with the original hotel printed on outside of car. We waited 40 minutes and called a second time to be told its a white van with ibis printed on one side of car. Please update your website.

Partner

8/10

Excellent

18 Apr 2025

Emile

All good but no heating in the room.

Business Self

8/10

Excellent

29 Nov 2024

Don

The dinner Buffett they offered was outstanding, although a bit overpriced.

Leisure Partner

8/10

Excellent

10 Oct 2024

Monsiri

Took 1.5 hours for airport pickup after 5 phone calls. Every time the response was be there in 5 minutes.

Leisure Friends

6/10

Pleasant

29 Sep 2024

Ackeeu

Good for a quick overnight before a flight out

Leisure Partner

10/10

Exceptional

07 Jul 2024

ARMANDO

Close to the airport, 5 minutes by car. Easy for a one night scale flight.

Only bad thing, It doesn't have lift. Any luggage you have to take up and down by yourself

Leisure Family

2/10

Poor

04 Jul 2024

Daniele

Other

8/10

Excellent

02 Jul 2024

Mark

no lift, no mini fridge, free transfers a big bonus, staff very helpful easy to book.

Leisure Partner

8/10

Excellent

23 Jun 2024

David

Grubby but ok for price.

Bit grubby and room smelled of cigarettes but was quiet and we used the free airport shuttle to get to airport. Tried to request it for our arrival to get to hotel but 2 emails went unanswered.
Had to Uber and it cost £15 for a 4km drive, walking wasn’t an option. Overall you get what you pay for.

Partner

6/10

Pleasant

22 Feb 2024

Helene

The hotel is very basic, but comfortable. All staff encountered were really helpful. Very close to the airport. I booked this hotel because it was recommended for a reliable airport shuttle service. I only found out after booking the the shuttle service was only starting at 07:00 am i needed to be at the airport at 04:00 and eneded having to book a taxi.

Business

4/10

Poor

22 Feb 2024

Michelle

Room was extremely small and smelly. Bathroom was so small that it was like what I imagine that a bathroom on a spaceship would be like. there was a smelly puddle under the sink.
Staff was very friendly and made an effort to help.

Leisure Partner

4/10

Poor

28 Jan 2024

Que

Run down facility

8/10

Excellent

16 Oct 2023

Sheila

In an industrial area. Far from everything. The staff was very nice and accommodating. They did the best they could. Would have liked staff that spoke English.

Leisure Partner

2/10

Poor

15 Oct 2023

Lien

Too close to the airport to get an uber, and if your plane coming late you can’t get an airport shuttle. It’s very inconvenience.

Leisure

2/10

Poor

15 Sep 2023

ROBERTO

No stairs, no internet, no water, no easy to arrive so a disaster

Business

10/10

Exceptional

14 Sep 2023

Thomas

Positives - staff was kind, the beds and linens were clean, the bedroom’s cleanliness was acceptable. The bathroom was completely unacceptable. The toilet and sink were clean, but the shower was moldy and the floor was filthy. The room smelled strongly of cigarette smoke. Overall the hotel felt grimy.

Leisure Partner

6/10

Pleasant

10 Sep 2023

Peter

The property was okay. However on arriving and calling as per instruction I was informed there was no airport shuttle as this only runs Monday to Friday. But after going to the hotel the shuttle was taking people back to the airport. The hotels restaurant also not open on weekends. It was clean and we felt safe but transportation was an issue.

Leisure Partner

10/10

Exceptional

10 Sep 2023

Svetlana

Great experience

Leisure Self

4/10

Poor

18 May 2023

Verified traveler

It is close to the airport. The receptionists do not really speak english. The breakfast was expensive given the food offered. You can hear the next room guests

Self

10/10

Exceptional

13 Feb 2023

Meghan

I was there for a short stay between flight/train, and arrived quite late at night - the front desk staff was WONDERFUL and got me checked in, provided a bottle of water, made sure I knew what time to leave for the train station in the morning, etc. I really felt taken care of :-)

Leisure Self

4/10

Poor

29 Oct 2022

Arthur

NO! NO! NO!

If you have a car and want a place to stay near the Marseille airport , this place is fine.
BUT ... If you want a free shuttle to or from the airport any time other than between 7 and 10 AM STAY AWAY !!!
I arrived in the evening at the airport - NO SHUTTLE.
I had a 6: 50 AM flight - NO SHUTTLE.
Total taxi fares to and from airport (because NO SHUTTLE) 50 euros !!!
Hotel advertises 'free airport shuttle,' but that only operates 3 hours per day (with 2 hours notice).
Stay at Ibus or Best Western if you want an airport shuttle. Will cost a bit more than this place but cheaper than having to pay for taxis.

Self

10/10

Exceptional

23 May 2022

Diane

The staff were extremely nice and helpful

Partner

6/10

Pleasant

03 Dec 2019

Verified traveler

Ok overall. New and updated. Room was nice but small. Same with bathroom. Tiny shower. Breakfast was okay. Wish they had gluten free options. Bought my own bread for breakfast. Staff was adequate.

I should mention though to others to either have a car or call your own taxi. The taxi the hotel staff called for me was a total SCAMMER. Dropped me off at mall. Was supposed to pick up back up. Made me and my 2 infant children wait over 1 HOUR and then decided NOT to show. Taxis here won't take you short distances unless they are ILLEGITIMATE for the most part. Had to have mall security drive us back to hotel. Then when I wanted to go to airport, they called the SAME AWEFUL taxi driver who tried to charge me TRIPLE the price for a ride we never even took and then proceeded to SWEAR at me and my children when I refused to pay it. So please find other transportation!!

Leisure Family_with_children

8/10

Excellent

21 Oct 2019

Donna

Marseille airport hotel

Service to and from the airport was excellent. Front desk was very nice and efficient.

Partner

10/10

Exceptional

17 Oct 2019

Verified traveler

Very warm welcome, nothing too much trouble and very good value for money. Excellent food.

Leisure Friends

6/10

Pleasant

13 Aug 2019

Verified traveler

There was no lift, and we had to haul our bags (up to 25kgs) to our second floor room!!. We were NOT fully informed at the time of booking that the restaurant was closed on Sunday evenings!!.

10/10

Exceptional

18 Jul 2019

Susan

Very comfortable stay!

Very comfortable stay! Staff was helpful and courteous.

Friends_and_family Family

10/10

Exceptional

21 Jun 2019

David

Very nice place with friendly and helpful staff. The shuttle from the Gare Vitrolles and to the airport was efficient. The buffet dinner is excellent.

Partner

10/10

Exceptional

23 Feb 2019

Verified traveler

Extremely helpful staff. Excellent airport shuttle

4/10

Poor

01 Jul 2018

nse

Not as expected

Excellent staff, small rooms , small restrooms . No elevators . No nearby facility

4/10

Poor

06 Jun 2018

Verified traveler

We reserved a room in this hotel because it is conveniently located close to the airport and we had an early flight the next morning. The room was supposed to be a Nonsmoking room but when we checked in to the hotel and the room had strong smoke smell. We were told that they don't have other rooms available.

6/10

Pleasant

28 Mar 2018

Georgia

True airport hotel.

In an industrial area, not good for a stroll. Food in the restaurant was mediocre and the room was very cramped but for a place to crash overnight with a flight out the next morning it is fine. Phone calls require permission.

Family

8/10

Excellent

23 Aug 2017

g

ok

you know what you are getting with these hotels and this one is a little above average.

2/10

Poor

17 Oct 2015

Emery

Bad night, no help.

The air conditioning was broken building wide, but the desk clerks acted like it was just our room. They played with the controls and told us they would come back to check. They never did! We moved to new rooms twice (three rooms total), and each one was worse. It wasn't until I talked to the manager the next morning that I found out that no rooms had A/C.

The hotel is in a light industrial area, which would not have been too bad if we could have kept the window closed. With no A/C we needed it open to avoid suffocation, so it was very noisy.

We were given a non-smoking room, but the entire hotel reeked of cigarette smoke. It was thick!

We needed a good night's rest, and didn't get it.

Partner

4/10

Poor

06 Oct 2015

Verified traveler

A good stop over if you are in the area.

The staff where great in helping me move hotels because I was booked into their satalight hotel and not Saint Charles in the town centre.

6/10

Pleasant

30 Sep 2015

Verified traveler

Airport Hotel

Room was very small and we only had 2 towels in the room. The bathroom was tiny. At least it was away from the airport noise and they picked us up from the train station.

8/10

Excellent

28 Sep 2015

reza

Great Staff very friend people ..Services Outstanding ..great Breakfast with fresh Orange juice amazing !!!

2/10

Poor

24 Sep 2015

jollyton

I wont stay here

I wont stay here again. Staff and not that friendly.

If you need to stay close to the airport I suggest IBIS which is just walking distance from the airport.

Family

10/10

Exceptional

25 Jul 2015

a nitpicker

nice hotel near the marseille airport

nice staffs, nice food and free shuttle to airport

6/10

Pleasant

24 Jun 2015

..

Convenient

Close to airport and good shuttle. Staff helpful. Rooms tight.

8/10

Excellent

28 Oct 2014

Yaroslava

Nice hotel close to Marseille airport

Very nice, friendly hotel staff. Clean room, with very comfortable bed and modern furniture. Excellent food (enjoyed dinner and breakfast at the hotel). Reliable airport shuttle service.

8/10

Excellent

29 Sep 2013

Scott

Least expensive hotel near the airport.

The accommodations were fine. Small room and small private bath with VERY small shower. Good continental breakfast. CAREFUL - while they have shuttle service, you MUST call. They pick you up at the \"Hall 3/4\" stop.

10/10

Exceptional

21 Jul 2026

Tracy

Scone kamer

Self

8/10

Excellent

20 Jul 2026

Aime

La chambre est fonctionnelle et propre. Le personnel est agréable et présent 24/24h.
La climatisation est présente mais ne refroidit pas totalement la pièce.

Partner

6/10

Pleasant

19 Jul 2026

Julie

Chambre très petite, lits confortables, salle de bain très petite, les gens qui arrivent tard ne respectent pas les personnes déjà présentent et l’insonorisation est nulle. Le personnel est très gentil. Les prises de la chambre ne fonctionnaient pas.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Friedrich

Zimmer und Dusche klein aber ausreichend. Frühstück ok.
Freundliches Personal.

Business Self

6/10

Pleasant

10 Jul 2026

stefan

fenster defekt und schutzschiene am fenster abgebrochen - lag mit dreck auf ablage fensterbrett

Self

4/10

Poor

30 Jun 2026

joanick

>Car is mandatory , or prepare a budget for moving from the hotel (complicated/not reachable by bus)
although there is the possibility to book a free shuttle (from another hotel, only at each hour departure, not at the time you want) and with the shuttle go to the train station (Vitrolles airport station) for Marseille (€11± one way 15/20mn) or elsewhere,

>you have to call to be picked up if your phone number is working towards their hotline, mine (IT) worked only once when I took off the plane at arrival, then never again, (turned into hell for the free ride from the station)

>so many maintenance details have to be reviewed, curtains ultra dirty, walls with spots, broken phone in the room, the plug not updated for devices (had to buy 12€ in their machines) ,air conditioning antiquate - but better than nothing, tap on the bathroom almost remained in hand when you open the water,

>dinner price buffet : 25€ ?!!(not on week end )
but discrete breakfast for 10€

>personal should smile more , mostly after 1 week there ,

> the only window of the room was very small

>pictures not accurate with reality

Family_with_children

4/10

Poor

07 Jun 2026

karim

anciens hotel ballaldin ... au prix inacceptable !

6/10

Pleasant

07 May 2026

Fabrice

Très bon rapport qualité prix

6/10

Pleasant

07 May 2026

Fabrice

Très bon rapport qualité prix

6/10

Pleasant

18 Apr 2026

Sven

près de l'aéroport, accueil ouvert 24 h sur 24, personnel sympathique et prix intéressant.

4/10

Poor

16 Apr 2026

Pauline

Les photos sur le site sont loin de montrer des chambres trop petites et désuètes!!

Self

10/10

Exceptional

12 Apr 2026

Helene

Juste se qu il faut pour passer une nuit avant de prendre l avion

Partner

10/10

Exceptional

20 Mar 2026

Jérémie

Oui des commerces a proximité l'aéroport pas loin

Self

6/10

Pleasant

22 Feb 2026

john

Chambres correctes.
Bon accueil par le personnel

Family_with_children

10/10

Exceptional

13 Dec 2025

Nesrine

La chambre elle était très bien impeccable propre j'étais très satisfaite

Friends_and_family Family

8/10

Excellent

09 Dec 2025

Patrick

personnel souriant
La chambre est pour une nuit dépanne
La SDB est trop petite la douche minuscule

Business

8/10

Excellent

26 Nov 2025

Vincent

Chambre impeccable. Personnel à l’écoute et très courtois

Self

2/10

Poor

06 Nov 2025

Camille

Chambre sale, traces d’urine sur la lunette des toilette, salle de bain dans un mauvais état, j’ai des doutes que le ménage ait été fait
J’aurais bien dit quelque chose pour changer de chambre mais nous sommes arrivés tard et avec un bébé donc compliqué …
Très déçu

Friends_and_family Family

6/10

Pleasant

01 Nov 2025

SERGE

Bonjour, accueil poli, pas d'ascenseur, lavabo de barbie, papier toilette dans le dos pas pratique, qualité prix bof bof.

Partner

10/10

Exceptional

20 Oct 2025

Valérie

Accueil et disponibilité du personnel au Top ! Climatisation réversible ne fonctionnait pas dans la chambre 109 mais le personnel au desk m'a changé de chambre

Self

8/10

Excellent

17 Oct 2025

Christelle

Clim à bonne température

Friends_and_family Family

8/10

Excellent

13 Oct 2025

Stefania

Ottimo rapporto qualità prezzo
l'ho scelto perché mi hanno dato la tessera per entrare in palestra !
vicino all'aeroporto con navetta gratuita.
perfetto.

Business

8/10

Excellent

11 Oct 2025

Marie-Caroline

Propre

Business

10/10

Exceptional

05 Oct 2025

gerard

Super

Partner

2/10

Poor

03 Oct 2025

Sarah

Très décevant rien ne ressemblait aux photos, chambre toute petite literie inconfortable
Très déçu surtout pour le prix ça ne vaut pas les 70€

Partner

6/10

Pleasant

01 Oct 2025

Natalie

Chambre correcte mais on entend les bruits des couloirs

Business

8/10

Excellent

27 Sep 2025

Hannu

Päiväaikaan saa hotellista ilmaisen kuljetuksen lentokentälle. Suoria busseja ei mene hotellilta Marseillen keskustaan.

10/10

Exceptional

22 Sep 2025

elisabeth

Nous sommes arrivés avec beaucoup de retard et l’a cru il a été super .

Partner

10/10

Exceptional

21 Sep 2025

Maria cristina

Ok Ras

6/10

Pleasant

18 Sep 2025

Eric

Hôtel aéroport

Un hôtel proche de l'aéroport Marseille avec parking gratuit sont les 2 poins forts de cet Hôtel . Pour le reste chambre peu confortable et salle de bain très petite .

Partner

6/10

Pleasant

18 Sep 2025

IBRAHIMA

Moyen

Moyen chambre petite

Business Self

10/10

Exceptional

14 Sep 2025

Marc

Très bon rapport qualité prix

Partner

6/10

Pleasant

12 Sep 2025

Florence

Pratique

Très pratique quand on part tôt de l'aeroport.
La literie est assez confortable mais tous l'établissement est vieux et l'état de la douche laissait a désirer

Friends_and_family Family

6/10

Pleasant

30 Aug 2025

Fabienne

Mediocre

Accueil du gardien de nuit parfait accueiilant et arrangeant
Petit déjeuner bien copieux
Propreté médiocre . Couloir sale chambre propre
Salle de bains pas en très bon état !la douche et toilettes) mauvaises odeurs remontntees

Self

4/10

Poor

16 Aug 2025

Sonia

Hôtel loin de l’aéroport

Je ne recommande pas cet hôtel car il est très loin de l’aéroport les chambres sont très petite la salle de bain aussi d’ailleurs on se croirait plus dans une cabine de bateau…
Et le prix très excessif 90€ la nuit pour 2 personnes!
Le personnel très sympathique
Attention la navette fonctionne uniquement de 6h du matin à 22h30
Après il faudra prendre un taxi à minimum 25€
Le trajet!

Friends_and_family Friends

10/10

Exceptional

10 Aug 2025

Christian

Nuitée impeccable, petit déjeuner parfait.
Rapport qualité/prix super.
A recommander

Partner

8/10

Excellent

23 Jul 2025

Séverine

Hôtel convenable pour une nuit avant de prendre l’avion à l’aéroport de Marseille. Personnel très accueillant et disponible.
Mise en place du navette directe pour l’aéroport ou vice versa.
En revanche les chambres ainsi que les portes ne sont pas très, voir pas du tout insonorisé… nous avant entendu la conversation de la chambre voisine pendant un long moment…

Leisure Family

10/10

Exceptional

07 Jul 2025

KARINE

Ótima experiência! Hotel muito bom!

Partner

10/10

Exceptional

29 Jun 2025

Naïma

Bon séjour. Nous avons ete à l'aise et le service était bien.

Friends_and_family Family

8/10

Excellent

24 Jun 2025

Marie-Alice

Ma sœur et moi avons peu utilisé la chambre car l'avion ayant beaucoup de retard, nous l'avons occupée qu'à 3h. du matin pour repartir à 10h.
Pour une seule nuit, ça pouvait aller mais pour un séjour plus long, le confort est un peu juste . Par contre, l'accueil à notre arrivée tardive a été au top.

Friends_and_family Family

4/10

Poor

19 Jun 2025

Nabil

Au vu des photos proposées sur le site internet nous ne nous attendions pas à ce genre de prestation,chambre très petite (elle paraissait beaucoup plus grande sur leur site internet),les toilettes collé a la porte , heureusement que nous n'étions pas un jeune couple en voyage de noce car mon mari ne pouvait pas fermer la porte a cause de ses jambes !
Disons que cela n'est qu'un détail..

Le plus surprenant c'est a notre arrivée, l'accueil est pitoyable

Partner