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Le Nelio

Aix-en-Provence · France

155 Rue Charles DuchesneView location

8.8/10Excellent326 Reviews
Cleanliness8.8/108.8
Service8.8/108.8
Comfort8.8/108.8
Condition8.8/108.8
Neighborhood7.4/107.4
Amenities8.4/108.4
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Le Nelio

With a stay at Le Nelio in Aix-en-Provence (Grand Sud), you'll be a 1-minute drive from Pole d'Activites d'Aix en Provence and 14 minutes from Cours Mirabeau. This hotel is 6. 2 mi (9. 9 km) from Granet Museum and 7. 7 mi (12. 3 km) from Set Golf.

Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Planning an event in Aix-en-Provence?

This hotel has facilities measuring 2152 square feet (200 square meters), including conference space. Free self parking is available onsite. Enjoy a satisfying meal at Restaurant serving guests of Le Nelio. Quench your thirst with your favorite drink at the bar/lounge.

Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee. Make yourself at home in one of the 58 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers.

Read more about this hotelShow less

Conveniences include desks, and housekeeping is provided once per stay.

With a stay at Hôtel Restaurant Le Nelio in Aix-en-Provence (Grand Sud), you'll be a 1-minute drive from Pole d'Activites d'Aix en Provence and 9 minutes from Parc Jourdan. This hotel is 5.3 mi (8.5 km) from Cours Mirabeau and 5.6 mi (9.1 km) from Granet Museum.

Make yourself at home in one of the 58 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and complimentary bottled water, and housekeeping is provided daily.

Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Planning an event in Aix-en-Provence? This hotel has 2152 square feet (200 square meters) of space consisting of conference space and 4 meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 5:00 PM
Check-in until Anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 10 Pet max weight (per pet) in lb is 22 Only dogs and cats are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: EUR 200 per accommodation, per stay
    • A tax is imposed by the city: EUR 2.16 per person, per night. This tax does not apply to children under 18 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 8 for children
    • Pet deposit: EUR 200 per stay
    • Pet fee: EUR 10 per accommodation, per day
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Portuguese

    English

    French

    Spanish

Nearby attractions

Pole d'Activites d'Aix en Provence 0.1 km / 0.1 mi
Aix-Marseille Golf 1.9 km / 1.1 mi
Arena du Pays d'Aix 3.9 km / 2.5 mi
Jardins d'Albertas 6 km / 3.7 mi
Campus SKOLAE Aix-en-Provence 6.2 km / 3.9 mi
Roquefavour Aqueduct 6.2 km / 3.9 mi
Vasarely Foundation 7.3 km / 4.5 mi
Golf La Cabre d'Or 7.4 km / 4.6 mi
Paul Cezanne University 7.6 km / 4.7 mi
La bastide du Jas de Bouffan 7.7 km / 4.8 mi
Pavillon Noir 7.7 km / 4.8 mi
Grand Theater of Provence 7.8 km / 4.8 mi
Les Allees Provencales 8 km / 5 mi
Aix-en-Provence Tourism Office 8.3 km / 5.2 mi
Carrousel Paul Cézanne 8.4 km / 5.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 58
  • hotel
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Multilingual staff
  • Lift access
  • Garden
  • Terrace
  • Newspapers
Show 8 more facilities & services
  • Luggage room
  • Bar
  • Restaurant
  • Conference room
  • Meeting room: 4
  • Business centre
  • Non-smoking establishment
  • Minimum check-in age: 18
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE TWO BEDSDOUBLE • TWO BEDSDBL.2B

    Photos are not available for this room type.

    Le Nelio

    DOUBLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN COMFORTTWIN • COMFORTTWN.OM

    Photos are not available for this room type.

    Le Nelio

    TWIN COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.OM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    Le Nelio

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Le Nelio

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE BUSINESSDOUBLE • BUSINESSDBL.BS

    Photos are not available for this room type.

    Le Nelio

    DOUBLE BUSINESS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    BUSINESS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.BS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Le Nelio

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room COMFORTRoom • COMFORTROO.OM

    Photos are not available for this room type.

    Le Nelio

    Room COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.OM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE COMFORTDOUBLE • COMFORTDBL.OM

    Photos are not available for this room type.

    Le Nelio

    DOUBLE COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.OM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room BUSINESSRoom • BUSINESSROO.BS

    Photos are not available for this room type.

    Le Nelio

    Room BUSINESS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    BUSINESS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.BS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Le Nelio

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Le Nelio

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN BUSINESSTWIN • BUSINESSTWN.BS

    Photos are not available for this room type.

    Le Nelio

    TWIN BUSINESS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    BUSINESS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.BS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Le Nelio

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Le Nelio

8.8
Excellent
326 Reviews
Cleanliness
8.8 /10
Service
8.8 /10
Comfort
8.8 /10
Condition
8.8 /10
Neighborhood
7.4 /10
Amenities
8.4 /10
75 reviews shown
10/10
Exceptional
26 May 2026
Dennis
My wife and I had a very pleasant 3-night stay - clean room; comfortable bed; and hospitable service.
Partner
8/10
Excellent
19 Mar 2025
Lisa
The hotel is located in a,slightly industrial area, however do not let this put you off as there are bars and restaurants around and in the hotel which are really good. The room service was excellent for the duration of my stay and John's service in the hotel bar was 10/10. He was really knowledgeable and friendly and his drinks were really good.
All in all if i was returning to the south of France in would definitely use this hotel again.
8/10
Excellent
22 Sep 2024
Richard
The Hoyel Le Nelson itself is a very nice, modern hotel and the room is very comfortable. The shower facilities are good but the bathroom door design is strange. The sliding door does not completely close, instead leaving a gap that results in magnification of any sounds emerging from the bathroom. The breakfast is a little on the pricey side but since there are no other options it is a good idea to opt for breakfast included. The bed itself is very comfortable and the concrete room construction provides a nearly perfect quiet environment for sleep.
Leisure Family
8/10
Excellent
24 Jul 2024
Norman
Nice, inexpensive, clean accommodation. Didn't take breakfast...seemed expensive at 14-15 Euros.
Leisure Self
8/10
Excellent
06 Jul 2024
Elizabeth
The hotel is located just off the main highway so is accessible. The room is basic but very clean. Super bed and lovely bathroom.
Leisure
8/10
Excellent
29 Apr 2024
CARLOS
Nice restaurant and great staff
Leisure Partner
10/10
Exceptional
25 Oct 2023
Douglas

Great experience!

Matthew was great, very friendly and helpful! check in and check out very smooth.
Friends_and_family Family
8/10
Excellent
11 Sep 2023
Cornelia
Quirky breakfast area.
Staff very friendly
Leisure Partner
6/10
Pleasant
24 Jul 2022
Alexandre
A nice new property, big rooms! Easy parking spaces around. A bit off the city center but if you have a car it’s just perfect. Rooms lack the basic amnesties … fridge / safe! Management was a bit strange though … luggage were not sent to our room, check out was late till 5 pm, breakfast varieties depends on the number of guests that specific day, the restaurant was closed for a special private event one evening, bed sheets were not changed on day 1! Definitely needs management improvement, although the development itself is quite decent…
Leisure Partner
4/10
Poor
08 Jul 2022
Yu

Very basic motel style hotel.

It's basically a motel style hotel. Our room had only one window looking into the corridor/terrace area where a lady was sitting right outside our window for hours. The room was very basic, no kettle no fridge, our AC cools the room to about 27 degree but not lower. Shower water was small and temperature changed drastically if the tap is used at the same time. Their main customers seemed to be companies having settings/social events as there were lots. The swimming pool was closed for general use for the day we stayed because of this.
Partner
8/10
Excellent
22 May 2019
Maurice

Will be nice when it's finished

My double bed was 2 x singles pushed together, one of which had a broken leg so couldn't be used.
The staff were truly 5* and once construction finishes, the hotel will be a reasonable 3* establishment.
Be aware that you can't check-in until 5pm. I arrived at 3:00pm and had to wait in the lobby but they did give me the WiFi code so I was able to do some work while waiting.
10/10
Exceptional
30 Jun 2026
Lila-Rose
une valeur sûr à Aix en provence , de passage régulièrement pour le pro.
très serviable et accueillant
Self
10/10
Exceptional
27 May 2026
Marion
De l’arrivée au départ, tout s’est très bien passé. Un accueil chaleureux et une chambre très confortable.
Partner
10/10
Exceptional
30 Apr 2026
Lila-Rose
Super accueil et chambre très spacieuse
Self
10/10
Exceptional
16 Feb 2026
Ludovic Meneut
Tres bine, comme toujours!
Business
4/10
Poor
31 Jan 2026
Jérémy
Basique
10/10
Exceptional
25 Jan 2026
Joel
parfait
Business
8/10
Excellent
22 Jan 2026
David
Un peu bruyant en chambre
Business
10/10
Exceptional
16 Jan 2026
Marina
Tres bel établissement
10/10
Exceptional
07 Jan 2026
Ludovic Meneut
Excellent accueil, chambre spacieuse et confortable et qualité des plats proposés au restaurant ont grandement participés à me faire passer une bonne soirée et me faire oublié lele froid hivernal. A conseiller sans modération.
Business
10/10
Exceptional
03 Dec 2025
Cédric
Toujours top !
Business
10/10
Exceptional
27 Sep 2025
Peter
Sauber, grosse Zimmer, sehr gutes Bett, freundliches Personal. Gutes Frühstück. Jederzeit wieder. Viele Restaurants in der Nähe. An der Autobahn gelegen, ziemlich weit weg vom Zentrum.
Friends_and_family Friends
10/10
Exceptional
15 Sep 2025
NORMA AURORA
Hotel adecuado para negocios. Accesible si vienes en auto. Buen desayuno. Cómodo y con buenas amenidades. Buena opción si te estarás moviendo en auto en la zona
Leisure Self
8/10
Excellent
30 Aug 2025
olivier
Bon accueil bon repas au restaurant bon petit déjeuner. Personnel sympathique. Bref parfait
Business
8/10
Excellent
30 Aug 2025
paola
Pulito , accogliente e nuovo
Leisure Partner
10/10
Exceptional
26 Jul 2025
Olfa

Parfait

Hôtel parfait propre neuf personnel aimable et très accueillant , proche de tout axes routier, aéroport à dix min gare tgv à 5 min .
Self
10/10
Exceptional
30 Jun 2025
Verified traveler
冷氣很涼怕熱的人非常適合,房間空間很大.
Self
10/10
Exceptional
18 Jun 2025
monique
Tout était parfait
Business
10/10
Exceptional
04 Jun 2025
Aymeric
T
Business
10/10
Exceptional
02 Jun 2025
Patrick
Je regrette juste l’absence de surveillance pour le parking sinon accueil sympathique et pro chambres spacieuses et clean Je reviendrai avec plaisir
Self
6/10
Pleasant
01 Jun 2025
Daniele
Nous avions choisi cet hôtel pour le restaurant qui devait être ouvert le vendredi soir selon les infos sur le site.
Sur place, resto fermé tous les vendredis soirs
On déconseille surtout si vous réservez le Week end, car aucun service
Business
10/10
Exceptional
26 May 2025
EDUARDO D

Joia

Muito boa
Friends_and_family Friends
10/10
Exceptional
23 May 2025
David

Pardait

Sejour agréable.
Tres bon restaurant et equipe aimable
Business
8/10
Excellent
07 Apr 2025
Mireille
Dommage que le restaurant soit fermé le week end alors que les restaurants de la zone sont également fermés
Partner
8/10
Excellent
28 Mar 2025
olivier
Bonne literie
Bon petit déjeuner
Personnel souriant et accueillant
Bon rapport qualité prix
Business
10/10
Exceptional
05 Feb 2025
Sylvain

hotel moderne bon rapport qualité prix

Bel hotel moderne, propre, literie confortable, relativement calme. Parking facile
bref, très bien
Business Self
10/10
Exceptional
21 Nov 2024
Philippe
Très joli hôtel, très confortable très coconning
Business
10/10
Exceptional
25 Oct 2024
Joel

Belle surprise

Agréablement surpris pour le tarif raisonnable.
Très bonne literie.
Chambre originale avec une SDB ouverte
Très bon restaurant.
Business
6/10
Pleasant
09 Oct 2024
Verified traveler

De moins en moins bien

Plusieurs fois que je séjourne au Nelio.
Les tarifs ont fortement augmenté et pas les prestations.
J ai séjourné dans une chambre avec de fortes odeurs d égout.
Lorsque je l ai signalé à la réception on m a juste dit ok je le signalerai sans même dire… désolé.
Business
8/10
Excellent
29 Sep 2024
Alain

Nelio SI!

Un choix pratique pour un RDV dans la zone industrielle d'Aix. Entre gare TGV & aux centre. Moderne. bien tenu. Rien a redire si ce n'est un avis bizarre reçu avant l'arrivée.
Business
8/10
Excellent
29 Aug 2024
Gérard
Difficile d’accès le soir car mal repéré
Partner
10/10
Exceptional
16 Aug 2024
Büsra
Riesige Zimmer im Vergleich zu Andersen Hotels und ausgesprochen sauber
Leisure Friends
8/10
Excellent
09 Aug 2024
Felix

Ok

Precio calidad muy bien
Self
6/10
Pleasant
06 Aug 2024
Verified traveler

Situé sur la zone Les Milles

Disposition très surprenante de la salle d'eau ouverte sur la chambre. Ne permet pas d'intimité.
Chambre avec balcon avec 1 petite table et 2 chaises. Un transat aurait été apprécié.
Petit dejeuner très copieux.

Petit couac à l'enregistrement : le petit dej compris dans le prix réservé n'apparaissait pas pour le réceptionniste. J'ai dû les payer et faire 2 reclamations pour obtenir remboursement.
Business
6/10
Pleasant
19 Jul 2024
Marie

Ok övernattningshotell

stannade bara till för att sova en natt innan vi skulle köra vidare. Helt ok för det. Frukosten var ok men inte mer. Sängarna helt ok.
Partner
4/10
Poor
17 May 2024
Stéphane

Une déception

Hôtel très proche de la D9. On y entend donc très bien les voitures qui y circulent ...
Mon statut Membre Silver n'a pas été pris en compte. Le réceptionniste m'a dit qu'ils n'avaient pas reç l'info d'Expedia.
Invérifiable pour moi. En tout cas, je n'y étais pour rien, et je n'ai pas senti, de l'hôtel, une quelconque volonté de chercher à corriger l'erreur.
Cet hôtel est une déception pour moi !
Business
10/10
Exceptional
11 May 2024
Pruvost

WWE LIVE EVENT AIX EN PROVENCE

Hotel très sympa proche à pied de L'Aréna enfin il faut marcher mais très accessible, réception très gentil de bon service via application bon petit déjeuner je reviendrai le moment venu Merci Beaucoup
Self
10/10
Exceptional
23 Apr 2024
Alexiane

Très bon séjour

Très bon séjour
Hôtel agréable avec petit extérieur (passage)
Très jolie chambre confortable
Accueil et petit déjeuner parfaits
Business
8/10
Excellent
17 Mar 2024
Catherine

Parfait pour un voyage d'affaires

Accueil très agréable et très belle chambre. Le petit déjeuner est très bien servi et varié ainsi que très frais.
Je recommande
Business
10/10
Exceptional
02 Mar 2024
JEAN LOUIS

bel hôtel

satisfaisant
Business
2/10
Poor
05 Feb 2024
René

Attitude lamentable

Cela fait des années que je vais dans cet établissement.

Je me retrouve coincé la semaine dernière à cause des grèves venant de Lyon la A7 était fermée. Je contacte l’établissement pour trouver un arrangement à 8h du matin ma resa étant le soir.

La personne refuse un arrangement et me dis que je serai rappelé par un manager l’après-midi. Non seulement ils ne rappellent pas mais débitent mon compte d’une chambre et petit déjeuner.

Je n’ai pas demandé d’annulation pour avoir une facture, je les rappelle et ils m’envoient un no show, avec la date, une chambre attribuée…

Et non une vraie facture, je n’ai pas pu venir, que j’occupe ou non la chambre, du moment ou je n’ai pas annulé et que tout est réglé vous devez une facture et non un no show.

La prochaine fois vous vous renseignerez sur les cas dans lesquels on peut envoyer un no show et leur cadre légal.

J’ai dénoncé l’établissement à la répression des fraudes.
Business
10/10
Exceptional
14 Nov 2023
Jeremy

Bonne surprise.

Très bonne accueil ! Je n'ai pas eu le temps de tester le restaurant mais la carte avait l'air sympa.
Business
10/10
Exceptional
08 Nov 2023
Vincent

Excellent rapport qualité prix

Hôtel très propre, parking gratuit avec de la place pour se garer, chambre grande et spacieuse, très bon rapport qualité / prix
Business
6/10
Pleasant
05 Oct 2023
bruno

Le Nelio

Pratique et bien situé. Accueil / service décevant.
Business
10/10
Exceptional
02 Sep 2023
David

Séjour pro

Personnel a l’écoute et très agréable.
Chambre spacieuse et récente.
Business
10/10
Exceptional
15 Jul 2023
ODILE
Super 👍 très bonne adresse
Le personnel super gentil et agréable, ils ont tout fait pour que ma fille et moi passions une soirée tranquille.
J’ai énormément apprécié leur dévouement.
Friends_and_family Family
6/10
Pleasant
03 Jul 2023
DILIGENT

Hôtel propre et confortable mais en plein travaux

Hôtel en chantier. Les chambres sont confortables, propres et calmes mais l'hôtel est en pleine rénovation.
Business
10/10
Exceptional
30 May 2023
Laury

Merci pour tout ‘

Nous avons été très bien accueilli.
Personnel compréhensif et flexible sur les horaires imposées.
La chambre était très confortable, spacieuse et très joliment décoré.
Dommage que nous ne puissions pas ouvrir les fenêtres et que la Clim ne marchait pas lol.
Pour une nuit nous n’avons pas relevé ce petit détail auprès de la réception, mais je ne doute pas qu’ils auraient rectifié.

Je recommande.
8/10
Excellent
21 May 2023
Nicole
Tout etait tres bon. Literie, biffet pdj
Leisure Partner
6/10
Pleasant
15 Apr 2023
Fabienne
Arrivée à 15h45 au lieu de 17h et payer 20€ pour pouvoir obtenir ma chambre qui était prête et libre je trouve ça moyen et décevant
Self
10/10
Exceptional
02 Apr 2023
Nassif

Une bonne adresse pour un séjour d'affaire

Personnel agréable. Hotel offrant des chambres spacieuses et confortables. Le restaurant est un peu cher mais les plats sont bons.
Business
8/10
Excellent
14 Dec 2022
Stefano
Soggiornato solo una notte ma nel complesso è stata una esperienza positiva
Leisure Friends
2/10
Poor
18 Nov 2022
sandrine

Personnel de l'accueil odieux

J'avais fais une erreur de réservation sur la date de fin de mon séjour. Bien qu'ayant payé une nuit de plus, un petit déjeuner, et des frais, le personnel de l'accueil n'a pas voulu faire le moindre geste commercial en précisant qu'il était suffisamment amputé par la plateforme hotels.com de sa marge. Il m'a signifié que je n'étais pas son client mais le client d'hotels.com. J'ai pourtant mangé sur place, m'offrir le café ne l'aurait certainement pas ruiné. Sur toute la durée du séjour il a été particulièrement odieux.
De plus les chambres sont très moyennes compte tenu du prix et très bruyantes, on entend jour et nuit la circulation de la voix rapide à proximité.
L'évaluation que j'ai mis sur l'écoresponsabilité s'explique par le fait qu'ils mettent dans la chambre des bouteilles en plastique d'une marque connue pour sa forte contribution à la pollution plastique alors que beaucoup d'autres hôtels 3 étoiles proposent maintenant des bouteilles en verre.
Business
10/10
Exceptional
24 Oct 2022
francois
sup
Business
10/10
Exceptional
29 Sep 2022
Franck

A ne pas passer à côté

Petit déjeuner gargantuesque ! Un régal. Tout est bon, du pain, oranges pressées, fruits frais, crêpes etc….
Chambre très confortable
Business
10/10
Exceptional
21 Sep 2022
JEAN LOUIS

Satisfait

Très bien comme chaque fois
Business
8/10
Excellent
13 Aug 2022
Hannane Khelifa
Pres des grands axes routiers tout en restant excentré et calme.
Petit dejeuner impeccable.
Leisure Family
10/10
Exceptional
08 Aug 2022
clement
Hôtel très propre et chambre très reposante
Merci à Maxime pour sa gentillesse et son professionnalisme !
Leisure
8/10
Excellent
31 Jul 2022
Albert
Bel hôtel, l'agencement des chambres est original.
Le petit déjeuner est complet et jus d'orange fraîchement pressé en prime.
Friends_and_family Family
10/10
Exceptional
30 Jul 2022
sebastien
Hôtel très propre et lit confortable
Personnel au top
Petit-déjeuner copieux
Très belle déco
Friends_and_family Family
10/10
Exceptional
25 Jul 2022
GUY
l'accueil , la propreté , le petit déjeuné hotel à conseillé
bravo et merci
Leisure Partner
8/10
Excellent
19 Jul 2022
Eric

Bon hôtel pour une étape

Bon accueil, chambres propres et confortables.
Dommage que le restaurant soit fermé le vendredi soir et le week end
Friends_and_family Family
10/10
Exceptional
13 Jul 2022
Estelle
Très bon accueil, personnel souriant, chambre très bien
Friends_and_family Friends
6/10
Pleasant
09 Jul 2022
Ariadna Cos
Esta bien para dormir si vas de ruta a algún lado.
Desayuno completo pero mejor ir a primera hora, tardan en reponer.
- No tienen piscina disponible aún y estar promocionada.
- Limpieza regular.
- El desayuno que te cobran en Expedia no son todos los desayunos. Solo te cobran uno y tienes que pagar el resto en el hotel.
- Huele a tabaco.
Leisure Family
10/10
Exceptional
14 Jun 2022
JEAN LOUIS

TRES BIEN

JE VIENS REGULIEREMENT CAR TRES SATISFAIT
Business

Location & surroundings

Le Nelio
155 Rue Charles Duchesne, Aix-en-provence, France

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Le Nelio

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