Name: Comfort Suites Vacaville - Napa Valley
Address: 191 Lawrence Drive, Vacaville, 95687, US

10/10

Exceptional

31 Jul 2026

Nazia

None

2/10

Poor

28 Jul 2026

Edwin

I was upset to wake up to bug bites on my chest and face.
During the period I was there I ran across a couple of roaches.

2/10

Poor

27 Jul 2026

Tina R

This hotel charged 65.00 for stained towels and a spot on comforter. I believe this is ridiculous. Wash it like everything else. I will never recommend this hotel again. I book many hotel rooms for others. The last time I recommended this hotel the family was given a box spring to sleep on. I will be reporting to corporate office.

6/10

Pleasant

27 Jul 2026

Diane

The staff was friendly and accommodating. Our party had difficulty using the key cards to open our room door. Later in our stay after having to get new cards everyday a front desk employee told us that if you have your smart phone close to the door card it can deactivate it. Well that was the issue. Wished we would have known that sooner. The swimming pool and hot tub were not operating most of my stay. Seems to be a common issue at hotels. They advertise a pool and its not open

10/10

Exceptional

27 Jul 2026

Anthony

The staff was great. The room and whole building was clean and smelled clean the room was very nice. The pool and hot tub were awesome the hot tub wasn't so hot but it was 90 degrees during our stay so it was fine and the jets still worked. So no complaints here. The breakfast was fine, I only had the sausage patties I'm not big on eggs or waffles, coffee was sufficient. I would stay here again for sure.

8/10

Excellent

22 Jul 2026

John

Hotel is tucked back in a cluster of other hotels. Quiet, clean rooms, breakfast as advertised, polite, and friendly staff. Easy highway access and convenient for outlet shopping nearby.

Self

8/10

Excellent

16 Jul 2026

Diana

Microwave was broken but replaced with a new one immediately. Nice double bed suite. Supportive staff. Good breakfast.

Self

10/10

Exceptional

09 Jul 2026

Carmen

Great experience for me and family, very nice, both suites were clean, comfortable beds, quiet, housekeeping and reception staff are friendly and outgoing.
Will definitely visit again.

Friends_and_family Family

4/10

Poor

07 Jul 2026

Scot

I had 2 reservations. The first night I had a room(215) with a King sized bed to myself and everything was good. A little hum from the AC, but nothing obnoxious that would keep me awake.

After checking out of that room, it was a lot of bad luck. Second reservation moved into room(213) with 2 queen beds. Unpacked and settled in, trying to ignore the way worse noise coming from the AC. The whole floor vibrated and made the bed feel like one of those coin operated beds from back in the day. TV didn’t work, so I called the front desk. They moved me downstairs to room 120. Much better.

It would be nice to have the “always on” option for the fan on the AC units.

The pool and jacuzzi were dirty with dirt & leaves in the bottom. Not sure how leaves get into an indoor pool area.

The room key cards or system need work. Maybe go back to regular keys. Constantly chasing and having the remade while being berated about not keeping them next to cell phones(which we didn’t).

I made a reservation for a friend and they got room 126. Next to no water pressure in the shower, beds wrecked their backs, and the screens were ripped off the windows outside, as if someone tried to break in. I believe my friend is submitting their own feedback.

Family

10/10

Exceptional

06 Jul 2026

Daniel

I have no complaints! My 4 night stay was excellent! House keeping was great, kept my suite clean and restored everything.

Business Self

10/10

Exceptional

06 Jul 2026

Celeste

The room was very clean and comfortable.

Self

6/10

Pleasant

06 Jul 2026

Taneya

Room 313 refrigerator didn’t work and some of the equipment in the Gym was out of order and the Hot tub was broken didn’t not get hot

Partner

4/10

Poor

06 Jul 2026

Matt

Opened the door to our room to find two roaches waiting and the temp in the room at 81 with the air off.

10/10

Exceptional

03 Jul 2026

Fatima

The best would highly recommend.

Friends_and_family Family

6/10

Pleasant

29 Jun 2026

Megan

WiFi and cell connection were terrible e

Family_with_children

10/10

Exceptional

25 Jun 2026

William

Very clean and in a fun spot. Great place to bring your bikes and ride around

Family_with_children

2/10

Poor

21 Jun 2026

michelle

Was told by the staff that they will not give a pillow for use on the sofa bed only a blanket and sheet. After I pressed the issue with the manager the following day they were forced to give us a pillow. Upon check-in we were charged 60% of our 3 night stay ($161 deposit) WITHOUT BEING TOLD and that money was held until several days after check out. The breakfast was horrible, no juice due to \"broken\" machine and all food was as cheap as possible. Noisy dogs barking all the time and power went out twice in 3 days for hours.

Family_with_children

4/10

Poor

20 Jun 2026

alisha

Breakfast was gross, the staff was helpfully, pool was dirty and hot tub was cold and dirty. Rooms were not upkept.

Friends_and_family Family

2/10

Poor

18 Jun 2026

Jose Alfredo

A terrible experience; there were cockroaches everywhere. I do not recommend it

Family_with_children

10/10

Exceptional

14 Jun 2026

Elaine

First time at the Comfort Inn and Suites.
I was impressed by the cleanliness and the size of the room. The breakfast was decent with good coffee. I would stay here again.

Family

10/10

Exceptional

13 Jun 2026

Marlon

Very nice amenities we had a good stay.

10/10

Exceptional

09 Jun 2026

Mike

A very nice vale hotel that is nicer than the price.

Partner

6/10

Pleasant

09 Jun 2026

Johnna L

Our stay was just ok.

The staff was in training, so it required a lot of patience. They did not indicate how they would be running the charges and put a random amount hold on our card, that was very confusing (not a typical $100 or $200 hold… it was an obscure amount.)
We had reserved a room for 5, but there weren’t enough towels or the bedding we needed, so that had to be tracked down.

The building, including our room, was stifling! It took a good two hours to get our room to a comfortable level. Once the air was on it worked well.
Our shower head was spraying every direction and was challenging to deal with.
The beds were comfortable, but the pillows were quite lumpy and flat.

It looked as if some upgrades had been made in the rooms/hotel as far as paint and decor, but overall the hotel felt dated and rundown. A lot of the walls and furniture had damage. There was a wet floor sign left in the elevator but there wasn’t any water on the floor.

We used the pool and it was a nice temperature and clean, but there weren’t any clean pool towels.

Breakfast was mediocre… mostly carb options. The protein they did offer did not look appealing - it looked overcooked.

I will say the price was fairly low, but I saw that it had dropped to almost half of what we paid just that day.

I would stay here again in a pinch, but not in the warm months and I wouldn’t plan for breakfast.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Lauren

Good place to stay that is clean and affordable.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Shanice

The beds were comfortable and rooms were clean but the hotel could use an update. The toilet and shower made noises even when not in use. The pool area didn’t look clean so we didn’t use it and the elevator had a little drop when stopping at the different floors.

Friends_and_family Friends

8/10

Excellent

06 Jun 2026

James

All good.

Partner

10/10

Exceptional

04 Jun 2026

LaVonda

I didn't like the fact there was not a laundry facility for guests to wash their clothes.

Self

10/10

Exceptional

30 May 2026

Anna

The rooms were so clean and nicely prepared! I love this stay! The breakfast was fresh and delicious. Amazing parking and staff were super nice. The only bad thing I would say is the pool, I feel like it looks dirty to swim in it does have Clorox but you can kind of see a film of things in top of the water and it’s small! Other than that it was an amazing stay!

Family

2/10

Poor

30 May 2026

Azizeh

Do not stay at this disgusting Motel. When you 1st pull up, you'll notice the damaged air conditioning unit outside that apparently was hit by one of their \"regulars\" and yet they've still got it connected as if nothing is wrong. Walking into the lobby, you'd think that by the way their lobby looks that the rest of the place is the same, however be prepared to be disappointed at best disgusted at worst. The elevator smells like someone's been using it as a porta potty. The graffiti in the elevator speaks volumes as to the clientele that are considered regulars. When you get into the room prepare yourself for the smell. It literally smells like urine all throughout the room. When I went to turn the A.C. on I didn't want to touch the pad because it looked like it has never been wiped down. Stains on the bedding and carpets everywhere and just poor housekeeping all around. Then theirs the staff. During check in, the lady helping us was actually kind and pleasant to deal with. In the morning however the opposite was true. As I walked up to see if I was going to check out or extend, the guy dealing with the last at the desk was clearly frustrated and told md that he came in at 5AM, was told he could check out late but this lady was refusing to honor that promise and demand they leave. When our turn came, the way she was acting all high and mighty as if she's running the Waldorf and not some run down version of motel 6 sealed the deal. Id rather sleep in the car.

Friends_and_family Family

8/10

Excellent

26 May 2026

Kevin

Ok place to stay near Vacaville

Family_with_children

10/10

Exceptional

24 May 2026

Jerry

The staff was very nice.

Partner

6/10

Pleasant

21 May 2026

Stacey

The front desk staff was friendly. An incident happened that required other guests to get kicked out and the police show up.

Family_with_children

8/10

Excellent

18 May 2026

Courtney

Comfortable beds and easy access.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Belinda

To start when we showed up and the staff gave us our room we went to our room in the air conditioner did not work so we went back down and told her and she was right on top of it came up. Try to fix it cannot fix it so she sent us to a new room. That was excellent service very clean room big bed the breakfast not so good. It was all cold. Didn’t like it

Partner

6/10

Pleasant

17 May 2026

Anthony

The property its self 5 stars for sure, easy check in, easy parking, very nice staff. But the shower hmmm they could spend a little money on new shower heads 🤔 they were old and you could tell for sure. But overall I would stay again

Partner

10/10

Exceptional

17 May 2026

James

Very helpful Management. Great service.

10/10

Exceptional

05 May 2026

William

Very clean and nice staff

6/10

Pleasant

04 May 2026

Veronica

The room was nice and comfortable

Family

10/10

Exceptional

30 Apr 2026

Chris

Clean comfortable room and very convenient.

Partner

4/10

Poor

26 Apr 2026

Eric

The breakfast was ok the pool has too much chlorine. A bunch of dirty ignorant people there using the pool area. We had to leave the pool.

Friends_and_family Family

6/10

Pleasant

25 Apr 2026

Victoria

Door key not working in the first room we were assigned too. Staff moved us to another room. The second room we moved to had issues with the door as well - second key card not working and had to jiggle the handle multiple times to get into the room.

Partner

8/10

Excellent

19 Apr 2026

Steve

We stay at this place a lot. Overall, it's great. However, the breakfast is always horrible. It's just about the worst of any hotel we stay at. For example, they have the same Waffle Machine as other places, but they're always gooey. In this place, the sausage is bad. The eggs are bad. I hate to say bad things. But the breakfast is really bad.

Partner

2/10

Poor

08 Apr 2026

Elena

As a family this is one of the worst experiences we've ever had, the management is not focused on customers but rather saving a penny. It shows in the facilities upkeep and maintenance, backdoor to hotel was never secure (no key card required) which was worrisome considering our small children. We stayed three nights and we rented two rooms due to size of our family, we had bed covers with holes in them. Our key cards had to be reprogrammed over 4 times for both rooms. My wife's room had a 1/4 inch gap at locking edge; door frame was failing, door did not seal for sound or fire rating. We originally had two first floor rooms but had to switch one for the second floor due to non working television. Making it harder to keep our children together and safe. The cable television kept freezing, channels kept changing on their own. Breakfast is the same everyday we had spoiled milk our second day, no variety in choices. Gyms main machine was out of service, not good considering small size of space and options for exercising, Pool water was slimy and full of hair. On our last day my daughter was bringing breakfast to the room and was stopped by receptionist as she claimed that food was not allowed in the rooms. My wife went to clear up the situation and management followed up with personal attacks stating we needed to take better care of our kids, the manager walked off after personal attacks. As we looked to speak to manager at checkout she refused to show her face.

Friends_and_family Family

8/10

Excellent

07 Apr 2026

Marian

The employees were all very kind and accommodating, and they were able to check us into our room earlier than the check-in time (due to availability).

10/10

Exceptional

06 Apr 2026

Lea

Friendly staff. Thorough check in & it’s always a good stay here.

10/10

Exceptional

30 Mar 2026

Judith

Disappointed there wasn't fresh fruit for breakfast. Also, no yogurt the last 2 of our 4 days. No sweet rolls the last day.

Partner

2/10

Poor

30 Mar 2026

Fatou

The breakfasts menu was not fresh dry egg . They charge for towel that my 5 years old spill juice $15 dollars I never heard of hotel charging for towel .

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

joy

Breakfast area needs re-configuring
When too many guest are waiting to receive food .

6/10

Pleasant

26 Mar 2026

Andrew

Laundry

Family_with_children

6/10

Pleasant

22 Mar 2026

Christina

The hot tub was plenty hot, and the kids really enjoyed the pool. The pull-out bed was the most uncomfortable thing I've ever seen, but pull out beds usually are. The pillows in the room were completely disappointing. There are weird square pillows for the beds and it's kind of like a couch throw pillow and they were really lumpy. Super uncomfortable sleeping, but the room was a decent size.

Friends_and_family Family

6/10

Pleasant

13 Mar 2026

David

Great staff. Room was satisfactory. The breakfast not that great. Was hard to get the room warm on a cold morning.

Self

10/10

Exceptional

05 Mar 2026

Mylisa

This place was amazing, best sleep I've had in a long time. The bed was one of the most comfortable I've slept in and the room was very quiet. Not to mention what a great price for the room. And the indoor pool and hot tub was so fun, although it was usually occupied by kids and families. The free breakfast was wonderful, although they ran out of coffee on the second morning, but great verity for food. Definitely will stay here again in the future.

Partner

8/10

Excellent

01 Mar 2026

Suzanne

Nice room, clean, great staff. Thank you!!

10/10

Exceptional

23 Feb 2026

Alma

Very cute and comfy room, great customer service.

10/10

Exceptional

22 Feb 2026

Billy

Everything was great! Thanks!

2/10

Poor

21 Feb 2026

laura

Took multiple tries to get into the room as the key card wouldn’t read

2/10

Poor

19 Feb 2026

Monica

The manager Ms Patel was the only person with a really sad attitude, she was rude, with an aggressive behavior and a really bad communication.

Actually it was something that other guest mentioned in the breakfast time because she removed the food with full of people taking breakfast, and she removed the food with not notice and we think that We know you have scheduled but come on, if you are watching that people still eating a least you should said, hello guests I'm about to close the breakfast time, so if you want something else take now please before we remove the food. Don't you think?? And more rude behavior that she showed... I stayed for 7 days and I decided to move out because of her... It was very rude...

The rest of the employees are very polite y kind... I don't understand why she is the manager?? Or why she is like that??

Family_with_children

10/10

Exceptional

15 Feb 2026

Ragina

The Check in was painless and staff was friendly and polite. The room was clean and comfortable. The BED was super comfortable. we enjoyed the stay and the pool/hot tub. We will be back #307

Leisure Partner

2/10

Poor

08 Feb 2026

judy

Hot tub and the pool is not heated as I was told when I first called over tub would not fill up and hold for soaking tub in the bathroom. The phone did not work and I got my keys changed the room for three times and they still would not work I had to have management come up to let me in.

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Sunny

Room was spotless and staff were great. I'll return for sure. Great location to shops and freeway as well.

Business

4/10

Poor

29 Jan 2026

Santa Del

I dont stay no more there they charge me my deposit

10/10

Exceptional

24 Jan 2026

Sophia

All

10/10

Exceptional

19 Jan 2026

Mary Anne

Room clean safe

Leisure Family

8/10

Excellent

06 Jan 2026

Madge

The rooms are clean. But When my husband went to use the hot tub. It was not hot at all it was just luck warm. Hardly any heat at all. And no towels. Not happy about that at all.

Partner

10/10

Exceptional

06 Jan 2026

francisco

I don't eat at that time. Too early. I never eat. I rather sleep. Air conditioner too noisy, it's ok.

Partner

10/10

Exceptional

04 Jan 2026

Mary Anne

The person working the counter to greet me was warm and accommodating .

Leisure Self

10/10

Exceptional

01 Jan 2026

Frank

Nice and quiet.

6/10

Pleasant

26 Dec 2025

Melissa

.

6/10

Pleasant

20 Dec 2025

Steve

Room was nice and clean but bathtub drain wouldn't hold water for a bath. Also, jacuzzi was out of order.

10/10

Exceptional

20 Dec 2025

Lisa

Clean room helpful staff very spacious room

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

Jason

Nice place and it is located in a nice area

Business Self

8/10

Excellent

14 Dec 2025

Thorsten

Clean. Nice modern room and tasefully decorated. Comfortable bed and lots of good quality pillows.

Self

4/10

Poor

03 Dec 2025

Mia

The parking lot was full of leaves , it didn’t look clean Leaves were all over the place . I stayed there two days , and they never cleaned outside. The Mexican girl who checked me in was rude and was on the phone talking to her husband while checking me in ! The bed had a dent in it ( I was in room 124) they put a comfortable sham on top , it was comfy , but it made my back hurt !! The pillows were extremely small , I didn’t sleep well at all !! The breakfast sucked !! They had cheap butter , nasty waffles , dry pastries , watered down juices, ext . The bathroom was a nice size , but the bathtub was up too high , I almost fell, getting out the shower , and the water never got hot !! The back door was locked , So I had to walk around the entire building to get to my room. The TV was nice , and the AC worked really well. The decor was nice , and so was the microwave and fridge . The gym didn’t have any weights , but they had a treadmill , and a few other machines, one was broken .Go somewhere else , they need to get it together !!

Leisure Self

10/10

Exceptional

01 Dec 2025

Ross

Second time returning here. Good stay

Business_and_leisure Family

4/10

Poor

29 Nov 2025

carmen

The staff was wonderful.It was just super frustrating that we were told the hot tub worked when we got there didn't work.That was one of the main reasons.We were renting the room and staying in that hotel, and also I had rented two queens that came with the sofa and a big room.And we did not get that we got a king and a sofa, and it was four of us in a little, tiny space. Just super frustrating

Business_and_leisure Family

4/10

Poor

29 Nov 2025

Yvonne M

most of the staff was great, however we had the following issues:

- phone in room did not work, no one fixed it, as well as the alarm clock, neither worked no one fixed it

- the key card kept deactivating, they claimed i was putting the card with my, i was not

- the breakfast is the same everyday, however the milk has been spoiled a time or two

- found mold on one of the breakfast bagels

- the check in process - they require a deposit, they don't tell you until you get there either 200 cash or 50% of room value to your credit card

- it was cold for us the heater did not work

- you can hear your neighbors clearly

Business Family

10/10

Exceptional

25 Nov 2025

francisco

We don't go. Too early, rather sleep

Partner

8/10

Excellent

24 Nov 2025

Steve

Clean and nice amenities like indoor jacuzzi and pool. Also, front desk ladies were courteous and professional

Friends_and_family Family

8/10

Excellent

22 Nov 2025

Alicia

Good for the price. Bummed that the fitness center did not have weights and the machine they did have is out of order. Pool and hut tub looked decent.

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

Darrell

Night attendant was a beautiful young lady that was as pleasant as you could ever hope for. Great bedding! Wonderful cloroxy clean smell!
Nice place and a GREAT price!

Business

8/10

Excellent

11 Nov 2025

Jeanette

Nice room, great location. Nice and quiet!

10/10

Exceptional

07 Nov 2025

Esther E.

Clean

Business_and_leisure Family

6/10

Pleasant

05 Nov 2025

Kimberly

The hot tub wasn’t properly heated and when management was told about it, they made some excuse about it being appropriate temperature for “children.” I don’t know how many kindergarteners are paying for rooms at comfort suites but they should probably focus on making the amenities appropriate for the adults that are paying.

Our door to our room was broken and wouldn’t lock unless slammed. We also couldn’t open it unless we slammed it from the inside like we were linebackers. The room I booked was “accessible” but my disabled husband couldn’t navigate fully around the room in his wheelchair, which is another issue. Overall, it was a place to sleep but we won’t be booking again and won’t be recommending to anyone.

Lots to improve upon, Comfort Suites! And I hope you will.

Last bit of advice, if you’re not going to resolve an issue one of your patrons has, don’t bother calling to tell that patron that you’re not going to resolve it. It was a waste of time.

Partner

8/10

Excellent

30 Oct 2025

Tarri

Overall, a good location and amenities. Beds were a bit hard and pull out/couch wasn't very comfortable.

Business_and_leisure Family

10/10

Exceptional

28 Oct 2025

Samantha

.

Business_and_leisure

8/10

Excellent

23 Oct 2025

Erika

Older rooms, some cleaner than others, but overall a good place to stay with the family. Close to everything, quiet, and easy access to the freeway.

Leisure Family_with_children

8/10

Excellent

19 Oct 2025

Sharon

We had a bigger party as we were in town for my daughter’s baby shower. We took turns sleeping on the pull out couch that was extremely uncomfortable cause no one should have to endure that all 3 nights

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Wai

Clean and spacious

8/10

Excellent

15 Oct 2025

Sharon

parking was easy, no problems.

Friends_and_family Family