Helena Inn Airport

4/10

Poor

18 Jul 2026

Jeremiah

Very dirty

Self

6/10

Pleasant

18 Jul 2026

Stacey

Bed was good, but the carpet was sticky and the washroom had tons of rust and some cleaning issues

Partner

2/10

Poor

18 Jul 2026

Rebecca

15 minutes late at cancelling as weather changed drastically and wouldn’t give money back

2/10

Poor

18 Jul 2026

Mahmood

Elevator was not working properly always stuck at 3rd floor, toilet paper holder was broken, commode move when someone sits on it, base heaters were rusted. Stay chair was in terrible condition. We booked with breakfast but no breakfast was served. Refrigerator in one room was not working and we were asked to other room refrigerator. It was the worse experience I ever had booking a hotel through Expedia. It is Expedia’s responsibility to check the property before offering their customer. I am totally disappointed. Washroom light bulbs were out of order…can’t believe.

Family_with_children

4/10

Poor

17 Jul 2026

Bobby

The room was dirty and the curtains has holes in them. Better off staying somewhere else

Friends_and_family Friends

2/10

Poor

17 Jul 2026

JoAnne

We didn’t like ANYTHING about it!! It was the worst hotel I ever stayed in & will never go back! The bedding was dirty, the carpet, the room, the bathroom, it all smelled horrible!

Family

4/10

Poor

16 Jul 2026

Kent

Low budget option. Run down property

Friends_and_family Friends

4/10

Poor

16 Jul 2026

Charley

There wasn't any food or drink available in the mornings. No food or coffee. The baseboard heater in the bathroom was rusty. The showerhead wasn't reachable by anyone shorter than about 5'10\". There wasn't a place to work in or near the lobby. So with two people with laptops, only one could work at a time at the desk in the room. The towels were tiny. There was one bar of soap for both the sink and the shower. There was only one plastic cup for a room with two beds. They charged $20 for pets, which I didn't see in the ads for the room.

Family

2/10

Poor

15 Jul 2026

Christopher

Do not stay here...disgusting room, no help, towels had lipstick and hair on them and gnats coming out of the drains. Food and a toothbrush found in my room? With trash and a/c hardly worked, rooms had no double lock or fire/smoke alarm. Smelled like curry.

Family

2/10

Poor

14 Jul 2026

Ezira

We were not allowed in because we werent 18 but it says no where on the website that we could not check in under 21

Friends

8/10

Excellent

14 Jul 2026

Andrew

Have your maintenance people put plastic wood on the screw that sticks out of the closet door, then screw a knob on it (that is missing).
Bring conditioner (conditioning shampoo only)
I loved the desk, chair, and extra table...very spacious.
Nice size refrigerator.
THIS PLACE, IMO, IS UNDERATED!!!!
(Rm 104) QUIET!!!!
Lobby did have a sour odor this morning. (Did not notice last night, so hopefully temporary!)
BREAKFAST WAS NOT SERVED, SO I ASKED FOR A DISCOUNT BACK TO MY CARD.

Self

6/10

Pleasant

13 Jul 2026

Kern

The room was fine. I had no issues with cleanliness or anything else. Service was non-existent. There was no maid service, and the continental breakfast (which was a selection criterion for me) was temporarily suspended due to some maintenance issues. If you want a decent room and to be left alone, I guess it was aces.

Self

4/10

Poor

12 Jul 2026

Stuart

I give it 2 stars rather than 1 because the AC worked. What a dump! Dirty, crumbling, threadbare carpets and towels, broken coffee maker (only 1 paper cup anyways). You get the idea. \"Vegetarian breakfast\" was a lie. No breakfast. I'd like a refund.

4/10

Poor

12 Jul 2026

rebecca

Tv was broken, mattress was stained, carpet was peeling off the ground.

The elevator didn't have the weight or inspection in it, never seen that before, breakfast was not available but given the other reviews thay may have been a blessing.

That being said, it wasn't dangerous, nothing bad happened to us,

Partner

4/10

Poor

12 Jul 2026

Ken

they advertized breakfast, there was none, we were told the kitchen was broke. They advertized fast internet and there was none. the TV was Roku and it would droppof the screen about every 2 minutes and you would have to wait for the TV to come back on. They didn't provide a receipt, we had to ask for it and we woke up the desk person in order to get the receipt at 8:30 in the morning. The furniture was worn out and smelled terrible. We will never recomment nor stay ther again

Partner

4/10

Poor

11 Jul 2026

robert

I used to stay at this hotel when it was a quality Inn. It is really gone downhill. It's very dirty. Stay anywhere but here.

Self

4/10

Poor

06 Jul 2026

Anita

This place was run down. The room was dirty. The towels were flimsy and they only offered two for both of us.

I guess the name has the word Airport in it, and we expected much nicer place.
NEVER again.

Hotels.com charged us $20 more than if we had called the place ourselves and booked through the front desk.
No breakfast
Terrible

Partner

6/10

Pleasant

03 Jul 2026

Nolina

They advertise a hot breakfast and laundry and do not provide either. Both areas are currently under renovation. The rooms are clean and spacious, but the property feels run down.

Self

2/10

Poor

01 Jul 2026

Roy

Only one star because they had a lock on the door. Tv didn’t work, toilet wasn’t attached to floor, room was horrible, not as advertised! Do not stay unless it’s the last option

Partner

4/10

Poor

29 Jun 2026

Don

.

Partner

6/10

Pleasant

29 Jun 2026

Nolina

So they advertise a hot breakfast, but their breakfast room is under renovation, as is their laundry room. The rooms are clean, comfortable, and spacious, but everything here just feels old and outdated.

Self

2/10

Poor

28 Jun 2026

Michelle

There was pubic hair on the soap in the bathroom. Staff glared at me and were very unfriendly. Not a good experience.

Partner

6/10

Pleasant

28 Jun 2026

Rick

Cheap room good for one night last minute the only plus is it allows dogs. Stiff toilet paper, tiny smelly towels, stale smell in rooms. Found a pair of underwear onder bed. Overgrown weeds all around property. No screens on window. Ice machine worked but tricky to figure out. Nice assortment in vending machines which helps because there's no breakfast

Partner

6/10

Pleasant

27 Jun 2026

Barbara

Big room, but under renovation. Needs work.

Family_with_children

2/10

Poor

27 Jun 2026

Kevin

I can’t believe this place is still in business. I would never recommend this place to anyone.

Self

6/10

Pleasant

27 Jun 2026

David

Employees were very helpfull but hotel needs a lot of work inside & outside

Friends_and_family Family

4/10

Poor

26 Jun 2026

Ken

Shower was grimy. Towels very worn. Building in disrepair. Staff not around. Breakfast closed, it appeared permanently.

Self

4/10

Poor

26 Jun 2026

Diana

The bed was alright and the sheets were clean, that’s where the good ends. The shower/bath had something stuck to the walls, bathroom floor was dirty and unswept. The stairs looked as though they hadn’t been vacuumed in weeks. There was garbage piled up beside the ice maker.
Christmas decorations were still out lol

Self

2/10

Poor

24 Jun 2026

Jackie

Rooms were dirty, staff wasn’t friendly, no television channels. The outside grounds of the building were not kept up. Would not recommend staying there.

Friends_and_family Family

2/10

Poor

24 Jun 2026

Terry

It was dirty needs to be remodeled. Some of the lights didn't work the place just looked nasty an run down.

Partner

6/10

Pleasant

22 Jun 2026

Willem

Well priced, but under renovation so no breakfast and laundry did not work.

Friends

2/10

Poor

21 Jun 2026

Zachary

Room not clean, way over priced no included breakfast as advertised. I literally found beer cans stuffed between the mattress

Family_with_children

4/10

Poor

20 Jun 2026

Clarence

The room was very dusty! The tv worked sporadically as it couldn't get an internet connection. There was no handle on the closet door, so we couldn't even open it. The coffee maker in the room did not work, so I guess that's why there was no coffee! We will never stay here again, nor would we recommend it to anyone else!

Partner

2/10

Poor

19 Jun 2026

Vladislav

The dirtiest place in the world
They don’t clean rooms don’t change the bedclothes and even leave the food from previous customers
The smell inside is so bad
Just avoid this place

2/10

Poor

16 Jun 2026

Ken

Room was dirty. Lobby was under construction and stuff lying around everywhere. Requested more towels because there were only two but never got them.

Family

2/10

Poor

15 Jun 2026

Lee

Had employees in 3 different rooms and none of them had working hot water for the first 3 nights of their stay.

Business

2/10

Poor

14 Jun 2026

Tiffany T

It’s right along the freeway. There were no icemakers on any floor. We had to go to a gas station to get ice.

Weeds are growing all around the building and property strange activity happening in the parking lot after midnight. This hotel seems rundown. They do not deserve to be listed on any major hotel rental site.

Pet

2/10

Poor

14 Jun 2026

Cheri

Lobby was dirty and had old room doors laying in the lobby elevator was dirty and got stuck on there there was no TV TV didn't work rooms were dirty toilets or plugged hotel had a really bad order the minute you walk in not very nice day at all

Friends_and_family Family

4/10

Poor

14 Jun 2026

Glen

Check-in lobby smelled like a homeless shelter. I couldn't cancel my stay to get a refund. I was told laundry is down, all Ice-machines down, no TV in my room (they didn't pay the cable bill). I don't judge, but the front desk lady was indian from India, and I could barely understand her and had a bleak grim presence very unwelcoming. Bed was stiff, hair all over bathroom. Noxious weeds all over entrance. Gophers taking over lots to the side and behind ( 1dodged me while entering back door) Back door is unlocked all times. Had a FM radio plugged in outside outlet by back to constantly playing music. I try to find the pros, only 1x would be good shower water pressure, instant hot water.

Self

2/10

Poor

10 Jun 2026

Hunter

Dirty bathroom, window seal, and stained bed sheets. No hot running water, bugs in light cover, no cover for light switches. Paint on wall falling off, plastic bag duck taped to ceiling to cover hole. Terrible

Partner

6/10

Pleasant

10 Jun 2026

Victoria

The place needs some remodeling. The chair was completely worn. There was a weird smell, like soured laundry. The air conditioner couldn't cool well and was very noisy.

Partner

2/10

Poor

09 Jun 2026

Marc

Filthy and disgusting. Lobby reeks, elevator vandalized. Room was falling apart, smelled like week old moldy pizza. Bathroom has not been cleaned in a long time as evidenced by male hairs and fecal material on/around toilet. Dried body fluids all over walls and ceiling of room. And the smell was wretched. Did not stay here, left immediately and booked a legitimate hotel.

Friends_and_family Family

2/10

Poor

08 Jun 2026

Donna

This used to be a decent mid-range hotel, but not any more. It was filthy inside and out, over grown with weeds (even the outdoor ashtray had weeds growing in it). The tv didn’t work, Wi-Fi didn’t work, no breakfast. Christmas decoration in the lobby (it is June). I would not have believed how bad it was if I hadn’t seen it myself!

Self

2/10

Poor

08 Jun 2026

John

TV not available. Rooms were filthy. No breakfast available, though, advertised. Rooms were filthy, hair and garbage on floor in bathroom and room.

Business

2/10

Poor

07 Jun 2026

Robert

Filthy! No TV. No breakfast. Upholstery on the chair in the room ripped up. Pulled back sheets to find what looked like a blood stain. Screen falling out of the window. Filthy soap scum in the shower, my wife wouldn't even stand in it. Trash in the stairwell. Water stains on the ceiling. I have pictures!!! We arrived late at night so simply slept a few hours and left. In all seriousness this place should be condemned.

Family

2/10

Poor

07 Jun 2026

Jennifer

Overpriced. No TV & no breakfast available. The bathroom had an excessive amount of hair on the floor and in the shower drain. The entire property is run down.

Self

2/10

Poor

03 Jun 2026

Vickie

Room was filthy, staff rude, no breakfast, despite it being advertised on the sign outside.

I will not go there again!

Self

4/10

Poor

01 Jun 2026

Cindy

We didn't stay after looking at location

6/10

Pleasant

31 May 2026

Demetrius

The room was ok the bed was comfortable the bathroom floor had hair from mopping looked like, the air worked, there no wifi or TV going at the time of stay also no breakfast as well i paid 70 bucks I think you get what you pay for the place has room for potential.

Self

2/10

Poor

29 May 2026

Teigan

No breakfast. No TV. Rude and impatient staff. Lights weren’t working in room, some sort of mold on the windows, would not recommend.

Friends_and_family Friends

6/10

Pleasant

27 May 2026

Steven

Bed was maid
Floor was not done vacuum
Tub was not cleaned hair in the bottom
Bath room Floor not vacuum

Partner

4/10

Poor

26 May 2026

Ruff

K

2/10

Poor

26 May 2026

Yan

The front desk staff were indifferent. The bath towels smelled bad. The sofas were dirty and worn. There wasn't a single coat hanging in the closet. A very bad experience.

Family

4/10

Poor

26 May 2026

Lyle

The staff (Owners?)were foreigners from Pakistan or India who spoke broken English, very hard to understand and communicate with then. They were very helpful, but hard to carry on a conversation with them.
The TV went on and off every 15 minutes or so. Told the staff, they said they were having same issues with their computers??
The throw bolt on the room door lock would not engage the door jamb strike, so didn't have a double security lock on the room door.
The carpet base on one of the walls was falling of due to lack of enough glue to hold it on the wall.
The sheer drapes on the window had a very large hole ripped in the lace fabric.
Carpet was new. The bathroom had been remodeled and very updated and nice.
There were several patched in the ceiling drywall that had not been painted.
The king size bed was okay, had a removable pillow top that did not want to stay in place on the mattress. Frig, M/W ok.
The photos of the facility on their website showed a Continental Breakfast. The room shown was on site, but they said it was being remodeled, so it was out of service and no breakfast available. Website should be updated so you don't get the wrong impression.
There was one luggage carrying cart. It had two front tires that were very low in air pressure, so cart was very hard to use, especially if you put too much of a load on the cart. We told management that two tires needed to filled with more air, but that never happened in the 3 days we stayed at the facility.

6/10

Pleasant

24 May 2026

Verified traveler

There are pretty much no amenities here. Other reviews mention breakfast but the front desk staff told us it was no longer offered. Neither of the bathroom outlets worked.

Other than that, the beds are very comfortable, the wifi works great, and it was a safe and quiet stay for us. Plenty of parking and easy to get to from the airport.

Family

4/10

Poor

23 May 2026

james

There's no breakfast, no TV. No ice no nothing

2/10

Poor

21 May 2026

Rusty

I will never stay there again or recommend it to anyone

Self

4/10

Poor

14 May 2026

steven

Very dirty, bathroom was so gross

Self

6/10

Pleasant

13 May 2026

Garth

Parking was good. Room was clean but did have an odour. Advertised breakfast but was not available.

Partner

2/10

Poor

11 May 2026

Cindy

Warning - DO NOT BOOK! Steer clear of this. It is run down- the front doors won’t shut/ open in Lobby and have huge rust holes in them. Hostess told us TV wasn’t working this night and that there would not be breakfast- as it was being remodeled- the lobby seemed well maintained except for the doors. (after getting up to the room- you wouldn’t pay me enough to eat anything there anyways) The hallways, staircase and rooms smelled like urine. In the first room, The bathroom had hair all over the floor and tub- like someone shaved thier head, there was melted icecream? On the carpets by the non working refrigerator. The windows had screens half way in half falling out - we tried to get fresh air in. Absolutely disgusting!! Returned to Hostess she happily upgraded me to a suite -( I should have cancelled and walked away- but no more options available at that time of day in the city during graduation and sports tourney weekend).

New room still had that awful smell but was mostly clean. Half eaten potato chips on window sill- baseboard in bathroom splattered with nasty stuff. White couch with stains all over it.

We had originally booked for 2 nights and was able to find something else the next- thank goodness she refunded me for the next night. Don’t book ever!! Sleeping in your car would be better-trust me!

Family_with_children

2/10

Poor

07 May 2026

Kayla

The hotel was run down, not clean at all. The lobby was a few scattered couches and not much else. The carpets in the public areas were not vacuumed. Dust and dirt everywhere. The rooms were awful. Dirty, out dated, poorly lit and damaged furniture. There was no breakfast and the entire place smelled weirdly.

Family_with_children

8/10

Excellent

27 Apr 2026

Eric

Great place if you need to just sleep

2/10

Poor

23 Apr 2026

Charlene

Yes because no one stayed there! One other car!

Self

2/10

Poor

21 Apr 2026

Michael

The apartment was not clean. Fridge wasn’t plugged in so our food went bad. The tv was broken so didn’t even have that for the night.

Family_with_children

4/10

Poor

13 Apr 2026

kim

This property was not in the least bit clean. Nothing looked like it had been vacuumed. Bathtub had debris in it.
Door had tissue stuffed into the peep hole, no chain for door, no knob in closet door to open it. Mirror by entrance dirty hand prints. Vent falling out of the ceiling. Disgusting place. Sheets and pillow were threadbare and disgusting looking.

Self

2/10

Poor

29 Mar 2026

Gail

DO NOT BOOK HERE. Upon arrival, we were notified that the kichen is closed, so no breakfast. No TV, it wasn't working. These were amenities included in the booked and paid price. They suggested I ask for a refund..I'm still waiting for a response. We left, looking for another accommodation. This property should not be listed as a place to stay. False advertising.

2/10

Poor

27 Mar 2026

Janice

No breakfast, no tv

Self

2/10

Poor

21 Mar 2026

Benjamin

Im sorry to say but it was one of the worst stays i have ever had !!!!! There was no TV There was no contental breakfest. There was no towls in the room . I asked for extra pillows because there was two tiny ones on the Bed and they could not provide extras.

They where not Luxury rooms like advertised.

The only good this was the beds are cunfertable and rooms where clean.

Partner

2/10

Poor

19 Mar 2026

Clarence

n/a

Self

2/10

Poor

16 Mar 2026

Marty

No hot water for two days and no offer to make it right via a refund.

6/10

Pleasant

16 Mar 2026

Roger

Convenient location - great price.

Self

2/10

Poor

02 Mar 2026

JANE

I would never stay there again Expedia should be embarrassed for handling reservations at such a disgusting accommodation, It was filthy dirty garbage on the ice machine that didn’t work, Bad odor in hall way, TV didn’t work , no heat in bathroom, no coffee machine! I am thinking about going through a different company for motel reservations. This sort of place makes Expedia look bad . Could not understand most of what the managers were saying due to their native country language!

Partner

10/10

Exceptional

28 Feb 2026

Joshua

Clean and quiet

Partner

10/10

Exceptional

28 Feb 2026

josh

Friendly staff and very quiet. Not a lot of noise. Comfortable beds too.

Partner

2/10

Poor

27 Feb 2026

Rod

Hot water didn’t work in the building set us to another hotel they run if you walk into the hotel the price was cheaper than booking not happy I booked a double bet they gave me a single

Partner

4/10

Poor

09 Feb 2026

Edmond

I was very disappointed! This hotel has so much potential! Gorgeous rooms, quiet, comfortable ish bed. But the management is cutting corner I feel! We had one bath towel, one coffee, the hot water was luck warm, the boiler heat in bathroom was not on and there was no breakfast due to “maintenance “ they said. They charged me for my pet but didn’t reduce the cost of stay because of lack of amenities.
We were the only car in parking lot. We wouldn’t not rent there again! It’s sad actually because it’s a beautiful hotel!

Partner

6/10

Pleasant

25 Jan 2026

Alan

Hotel needs updating. Damage on the walls and ceilings. At check in the staff was considerate, told me that there is no breakfast, and that the television channels are limited. I received a random phone call at 1:30am and again at 5am. The price is very affordable.

Business Self

2/10

Poor

24 Jan 2026

Richard

Terrible room and bed extremely uncomfortable. Never again

Business Partner

10/10

Exceptional

23 Jan 2026

Spencer

Good parki g easy to find

Business Self

4/10

Poor

19 Jan 2026

Michael

TV and fridge did not work. The bathroom had a partial roll of toilet paper and no more, se we needed to get into the tissue paper. No new towels for a 3 day stay. One regular and one decaf coffee for a 3 day stay. No breakfast provided, although they have a room. Only coffee provided. Next to the highway and traffic all night. Two queen beds, one moved back and forth and the other had a terrible squeak if you moved.

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Joshua

Excellent service at a fair price

Business_and_leisure Partner

10/10

Exceptional

03 Jan 2026

Joshua

We had a comfortable stay here. Quiet, friendly staff, decent rates, overall a 5 out of 5.

Business_and_leisure Partner

8/10

Excellent

02 Jan 2026

Ted

Room was good. Shower curtain dosen't close all the way. It was quiet and warm.

Leisure Self

8/10

Excellent

01 Jan 2026

Matt

Every thing was nice, except for not having a working TV. No channels. Maintenance guy couldn't fix it.

Leisure Self

8/10

Excellent

09 Dec 2025

Martin

Staff was very nice. Had a problem with the heater and they found me another room.

6/10

Pleasant

06 Dec 2025

David

Reasonable price but continental breakfast was not as adverttised.

10/10

Exceptional

03 Dec 2025

Ted

First room i checked into was not made up yet so the front desk clerk upgraded me to a king room. It was great. Clean comfortable and quiet.

Leisure Self

8/10

Excellent

28 Nov 2025

Ted

Clean room fast check in. Quiet stay

Leisure Self

2/10

Poor

27 Nov 2025

Ed

All was terrible and didn't care about the issues,

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Ashley

I have stayed at a few hotels and you know I usually go for ones that have pools but this one just fit my financial needs than anywhere else and even though it don't have a pool customer service is nice friendly and understanding the rooms are very spacious they're clean it's quiet I know no problem with noise didn't feel like it was haunted perfect temperature the heaters and coolers whatever work was like good in the room

Friends_and_family Family

8/10

Excellent

15 Nov 2025

Ted

Room clean front desk staff was quick and nice.

Leisure Self

10/10

Exceptional

14 Nov 2025

Matt

Clean Room. 95% of the TV channels are not playing. Disappointing.

Leisure Self

2/10

Poor

11 Nov 2025

Stephanie

This was probably the worst hotel I’ve ever stayed in. Expedia gave me the option to pay at the hotel but I never even saw anyone at the desk. I held the room with one card but wanted to pay with a different card but they just charged the card I had held it with. They didn’t have me sign anything. They didn’t give us a receipt at checkout. There was not even anyone there at checkout. They had Dish Network but only 5 channels worked and they had no desire to figure out why. It was the worst service ever

Business Family

6/10

Pleasant

09 Nov 2025

Vicki

Coffee set up in room. Rarely saw any staff person. There were bugs in the room. Major remodel!!

Leisure Partner

4/10

Poor

09 Nov 2025

ANITA

Room needs paint job & upgrade. Towel rack loose from wall. Only saving grace, it was clean. Continental breakfast was very limited and room not inviting. Only 6 channels on TV.

2/10

Poor

07 Nov 2025

kiley

They never had my reservation from Expedia

Business Self

4/10

Poor

03 Nov 2025

christine

Room was clean but our toilet was wobbly still..same room as last year…had to buss for someone and ask them to open door for breakfast..not overly friendly response from staff..no apologies for not opening on time..although time listed was 6am. Staff said doesn’t open until 6:30am. I said it’s almost 7 am.. think they hope people will just go away

Partner

6/10

Pleasant

02 Nov 2025

Murray

Had the basics. Staff was curt. Room was clean. Breakfast seemed to be only toast.

8/10

Excellent

02 Nov 2025

Rodney

The room was clean, bed was comfortable and the staff was courteous.

Leisure Partner

8/10

Excellent

31 Oct 2025

Ted

Clean staff great

Leisure Self