Howard Johnson by Wyndham Helena

2/10

Poor

07 Jul 2025

Dan

This property (unknowingly) was under major renovation. construction was ongoing, our room (when assigned) was still dirty, unsecure and the window was broken, open & unable to close. We LEFT without staying, yet they still refused to refund our payment. Finally after MANY phone calls they refunded HALF of it.....pitiful.

2/10

Poor

03 Jul 2025

Jeremy

This place looks nothing like the pictures. No lights on when you walk in from the unkept parking lot. Room was dirty, had dog hair in the bed and not vacuumed for who knows how long. overall rundown mess

2/10

Poor

25 Jun 2025

SOFIEN

Property is poorly maintained. Bedding full of holes. No breakfast is available as advertised

Leisure Family

2/10

Poor

19 Jun 2025

Roberta

Not clean we had to vacuum ourselves and the bed linens were torn stain with holes! Also no am breakfast they said under repair for over a year if so this needed information should be known beforehand. Not very happy about this hotel.😛😭

2/10

Poor

18 Jun 2025

Ronsld

Avoid at all costs

The hotel is old and run down. But even run down can be kept clean. Carpet in the room was worn and stained. My wife opened a large towel after she showered and it was stained. House keeping was non existent. The day manager was asleep in the office several times

On Hotels.com it advertised breakfast included. It was not unless a cup of coffee is considered a breakfast.

Thanks to Hotels.com for helping us cancel the remainder of our reservation there and providing a credit as an apology

Partner

4/10

Poor

15 Jun 2025

kirk

The hotel was undergoing renovation during our stay, but carpets in the available rooms were not all that clean and there were stains on the bedding.

4/10

Poor

12 Jun 2025

Elizabeth

Hotel is in the process of renovating. Very much needed. No breakfast as advertised

Partner

2/10

Poor

08 Jun 2025

Jody

Not sure when the last time the floors were vacuumed. I found fecal matter on the wall and on the bathtub. There is no hair dryer. Looks like they washed the mirrors with a dirty rag.

Leisure Self

4/10

Poor

05 Jun 2025

David

Lumpy, saggy mattress. A stray sock from the previous guest. A dim lobby. Trash and filth left in the hallway from construction crew doing renovations. A broken chair. No Kleenex (!!!).

Not much to love here.

Partner

6/10

Pleasant

04 Jun 2025

Angela

Room wasn’t very clean, one bed was dirty, toe nail clippings in the floor. There was no breakfast even though online it said there was.

Friends_and_family Family

4/10

Poor

26 May 2025

Robert

The towels were old and stained. The entire floor stunk in the hallways.

Leisure Partner

6/10

Pleasant

23 May 2025

Susan

The stay was very accommodating, friendly, and happy. The motel was average, but appropriate for the price. It needs a good deep-cleaning, especially where the baseboard joins the floor. The pool was empty, and there was green, thick water in the hot tub.

Self

2/10

Poor

17 May 2025

Jessica

My room was dirty upon arrival with pet urine and feces stains on the carpet. Everything was broken, from the door lock to the shattered window. Will not return.

Business Self

2/10

Poor

12 May 2025

Tyler

Its connected to a little casino. The rooms are not in very good condition, uncomfortable, and dirty. My wife and I walked into our room and before we could set our bags down, walked back out and told the front we arent staying there. Very poor quality and cleanliness. The front desk was not very helpful with anything.

4/10

Poor

09 May 2025

Verified traveler

Enter at your own peril...

Place should be shut down until remodeling is complete. At least put a up a \"pardon our mess\" sign, instead of acting like its normal. Upon checking in another guest was complaining about the broken items in his room. Mine included bulb out, toilet no flush, bathroom fan seized, carpet had patches and stains, sink was slow to drain and the handles and spout were loose. Key card stoped working(not kept near cell phone or cc) and i just stopped closing the door all the way. Great for security huh? It was literally like a slum lord just got it barely ready and said \"send it\". I'm not picky with hotels, and in my lifetime this is the second worst one I've ever stayed in. That low price is their for a reason. Think of this as the Frontier Airlines of the Helena Hotel system. At least the staff was trying to be helpful. The a/c was cold. As for the rest...see title description

Partner

4/10

Poor

03 May 2025

Kathryn

Our room was not clean. One of our pillows didn't have a pillow case and there was an apparent blood spot on the pillow. They never brought a new pillow case or new/extra pillow after requested. Room and hallways didn't appear to have seen a vacuum recently. The hallway smelled like urine. When I brought up my concerns to the motel, the front desk person essentially rolled her eyes and showed no indication she even cared. We ended up not even staying our (uncancellable/unrefundable) 2nd night. And cancelled the 3rd night.
Not recommended. At all.

Business Partner

2/10

Poor

03 May 2025

Teresa

The hotel was very dirty. The website said there was breakfast offered but when I asked about it we were told there was none offered. The hotel was very run down and I would have left but it was to late to cancel my reservation.

Leisure Family

4/10

Poor

02 May 2025

Robert

Dirty. Old. Minus a pillow case.

Business Self

2/10

Poor

27 Apr 2025

Verified traveler

Just like the best 1 Star in a third world country

One of the worst condition, dirty, run down hotel I have stayed at outside of 3rd world countries. 2nd floor reeked of some terrible smell, dirty, and dingy. Room was dirty, dresser had broken drawers hanging in place, curtains were half ripped down. Bed had broken box frame or frame as mattress was significantly bowed to the middle, a lantern was sitting on the floor with no table. Hotels.com should not allow this decrepit of a property to be listed.

Business

10/10

Exceptional

23 Apr 2025

Pierre

Excellent location

Leisure Family

10/10

Exceptional

14 Apr 2025

Jorge

Good place

Business Friends

4/10

Poor

13 Apr 2025

Wayne

Room was too small and had to much furniture
Couldn't maneuver wheelchair other than two feet into the room. Could not get intothe bathroom even with. Walker.hubbby had to take me .

Leisure Partner

4/10

Poor

06 Apr 2025

Thomas

Not good

Needs major reno

Business

2/10

Poor

25 Mar 2025

steven

This is the nastiest hotel I have ever stepped foot in.

Business Friends

2/10

Poor

18 Mar 2025

Travis

No hot water, stains on sheets and towels.

2/10

Poor

13 Mar 2025

Beth

Should have listened to the reviews I read before booking this. EVERYTHING bad that I read applied to our room. The sheets hadn’t been changed and someone with greasy skin had slept in it previously. It was very late when we arrived so we slept on top of the sheets (which was ok because it was so hot in our room and either the compressor was shot on our air conditioner/heater or it didn’t have one). Temperature was close to 80 and the window wasn’t openable

8/10

Excellent

06 Mar 2025

Ross

Good value for money. Bathroom was not clean. Room was unbelievably hot, too hot to sleep even with a/c running. Breakfast was pathetic, a breakfast sandwich, yogurt and coffee. Expected more when advertised breakfast included.. lots of dog messes around property.

Leisure Self

4/10

Poor

06 Mar 2025

Evelyn

Disappointing to say the least. Very dirty throughout, including entrance, elevators and rooms. Beds not made well, looks like not made; large stains on bedspread and side of box springs. Barhroom light not working. Bfst included was limited, only 3 items.....yogourt, microwave mcmuffin in packette and weak coffee. Staff not friendly and uncaring. Will not stay here again.

10/10

Exceptional

03 Feb 2025

Shari

Front staff was amazing. Friendly

Business Self

10/10

Exceptional

09 Jan 2025

Kathryn

Very clean, quiet and affordable for a stay near the airport. Felt safe

Friends_and_family Family

2/10

Poor

07 Dec 2024

Andrew

Don't normally leave reviews but this was bad! I booked a room for 4 nights the guy that checked me in was more worried about what was on his phone then helping me
I had to have my key cards re done everynight. It Looked like someone thru up on the stairway. The mattress cover had brown stains on them floor looked like it hadnt been vacuumed in a month. roof in the bathroom looked like it was about to collapse from water damage mold around the shower. mattress felt like it was missing a few springs. And i could say more i would give this place 0 stars if that was an option. Hopefully i save someone from waisted there money on a room.

Business

10/10

Exceptional

07 Dec 2024

Randi

Friendly staff

2/10

Poor

05 Nov 2024

Tristan

Checked in, walked into my room instantly told my kids to go back to the car. There was piss on the mattress, it was a non smoking room but i couldnt breathe past the cigarette smell, ceiling in the bathroom was collapsing, black mold all over the shower, didnt look like it had ever been cleaned. Went straight back to the front desk to check out and get refunded, and they said they cant refund me.

Friends_and_family Family

2/10

Poor

04 Nov 2024

MICHAEL

Place was trash decided I was not going to stay argued with me would not check me out then tried to charge me for 14 days place is a dump manager you can never get a hold of

Business

4/10

Poor

04 Nov 2024

Elizabeth

Goofy hotel that needs more work. On the plus side, it is affordable, has nice lobby, each room with fridge, microwave, safe and coffee maker. On the negative side, the furniture is old and worn out, rooms were marginally clean and the whole place needs serious upgrades.

Leisure Friends

10/10

Exceptional

30 Oct 2024

Dylan

Great spot for the price, clean and fresh towels and sheets

Business Self

2/10

Poor

25 Oct 2024

Eric

The worst

This is the worst place I ever stayed at. The room was filthy when I got there the linen on the bed was nasty had stains on it hair and crumbs.

Business

2/10

Poor

24 Oct 2024

katherine

The room was extremely dirty. We had driven from Canada and were very tired. The young man at the desk was very apologetic but showed us another room but it was worse. Dirty toilets, feces everywhere, dirty carpets, sheets questionable. We booked through Expedia, who was extremely rude and would not help us in any way. We were hung up on and we were not being abusive in any way. We did not agree with getting charged for the night. We agreed to change to the “days inn” but Expedia was trying to charge us more than the going rate since I could see the rates as we were talking to them. At one point we Somehow got disconnected and had to call back again. We got someone that was worse and told us the cancellation was a 100$ even though the person before said it was 69.$ The room was 86.$ per night. Will never use Expedia again. The young man at the Howard Johnson promised he would return our money and he did but it took a few days, no thanks to Expedia! All this time wasted on the phone with Expedia and it was my birthday that’s why we drove to Helena for a few days.

Leisure Partner

6/10

Pleasant

23 Oct 2024

Edie

Liked having a bar in hotel but room was very dirty

Leisure Partner

2/10

Poor

22 Oct 2024

Jason

Overall place is in terrible condition, dirty with stains in carbet, bed and towels. Hole in comforter, window was stuck open. Furniture in terrible condition. Staff was wearing pajamas.

Leisure Self

2/10

Poor

21 Oct 2024

Cody

This place was one heroin needle short of a trap house

Business

2/10

Poor

17 Oct 2024

Tammy

The property was dirty, staff bearly spoke English. The room was not what was shown during booking.

Business Family

2/10

Poor

16 Oct 2024

Eric

Getting my key seemed like an inconvenience. Multiple drug users or homeless on the property. Absolutely the worst stay of mt life. Tv broken, a/c broken. Holes in the wall

6/10

Pleasant

16 Oct 2024

Heidi

Window was stuck open, fridge did not work, room was very cold. Front desk clerk said we could change rooms. We finally did that and our second room was better.

Family

2/10

Poor

05 Oct 2024

Carolyn

The bed was horrible! It’s old and worn out and cracked loudly every time we moved. Kept us both awake. Pillows were old and thin. Room smelled like feet, sink didn’t drain properly. Won’t be back.

Leisure Partner

6/10

Pleasant

04 Oct 2024

Jeffrey L.

Average

Business Self

6/10

Pleasant

27 Sep 2024

Zazil

Poor free breakfast.

Leisure Friends

8/10

Excellent

27 Sep 2024

Jeffrey L.

Ok

8/10

Excellent

26 Sep 2024

Barbara

It was as expected. Clean nothing outstanding but sufficient.

Leisure Friends

2/10

Poor

26 Sep 2024

Manuel

This is the most disgusting hotel I have ever stayed at the rooms were dirty, the towel, bedding, restroom were full of stains and the carpet it looks that they never vacuum

Business_and_leisure Friends

2/10

Poor

25 Sep 2024

Ben

The bar was the only good thing about this hotel. Our room wasnt cleaned. Springs sticking out of the mattress. Out of three lamps, we had two light bulbs. Toliet in the lobby was half full of poop and smelled horrendous...

Business

2/10

Poor

19 Sep 2024

Kathleen

We were given a room that was not cleaned, Got a new room- the floor was sticky, the carpet needs replaced, the room smelled, The tub was so disgusting that neither of us would use it, the toilet had layers of disgusting scum around the base And the \"app TV\" is the worst!!!! Not everyone on the planet streams TV

Leisure Partner

4/10

Poor

16 Sep 2024

Jennifer

The staff was nice. I don't know that i would call it \"breakfast\". The toilet seat was falling off and the pillows need to be replaced

Leisure

4/10

Poor

15 Sep 2024

Rebecca

First room had been slept in and smelt like urine, moved to new room. Headboard was broken and on the floor, curtains pinned up. No hot water. Bed sheets didn’t fit bed and were discoloured and falling apart. Would not stay agian

Leisure Friends

4/10

Poor

14 Sep 2024

kay

From outside looks are deceiving. Inside in serious need of help. Hallways dirty, carpet gross, walls beat up. Room was ok, bathroom looked like shower never got good cleaning. Had I not booked ahead and could not get a refund, I would have stayed elsewhere. TV would not work right and we were moved to another room.

Partner

2/10

Poor

14 Sep 2024

Elizabeth

It was a very run down motel. And the fact they had an early electronic check & still couldn’t clean the room is sad. The front desk person was very nice.

Business Partner

2/10

Poor

13 Sep 2024

Lyssa

If you are considering staying at this hotel, I highly advise that you find another hotel. This place was DISGUSTING! 1st - the room walls/air vents had mold in them that you can smell and see immediately when entering the room, 2nd - the bathtub has more grim and dirt in it than a rundown house, 3rd - the hallway air vents also had mold that you can visibly see, 4th - the entire hotel smells as if it is a smoking hotel but stating that they are not, 5th - the bed sheets and towels are so old that you can see years worth of dingy stains on them, 6th - there so called \"complimentary breakfast\" was a coffee machine at the front desk with one smashed/package muffin next to it. I had paid for 3 nights stay and due to checking in late in the evening, we ended up staying the first night. My allergies went completely insane due to the mold and just being in that hotel for more than 30 minutes gives you a terrible headache, believed to be from the mold. I was not the only one effected, my husband and brother were effected as well. We ended up checking out early the next morning at moved to another hotel. I requested a refund for the 2 nights that we would not be staying at their hotel due to the conditions and was denied a refund. Stay far away from this hotel if you consider your health a priority and do not want to waste your money on a room that will make you sick.

Leisure Family

2/10

Poor

11 Sep 2024

Bhawan

Worst hotel ever. Staff she was very rude room was stinky and blankets were not even clean.

Friends_and_family Family

4/10

Poor

11 Sep 2024

Patti

It was a rundown Howard Johnson’s staff were not friendly, somewhat rude upon check-in. They did change my room when I realized that my door doesn’t shut and lock the new room do better Howard Johnson.

Self

10/10

Exceptional

01 Sep 2024

Monty

It’s an older property, but well kept. Nice accommodations for a low affordable price. Nice little bar/casino within the property.

Leisure Partner

2/10

Poor

01 Sep 2024

Ronald

This is one of the worst hotels in North America. Dirty, noisy, unsafe, bad & rude staff lady. The premises have not been cleaned for years. Foul smell, dirty linen, dirty & stained carpet, stains on walls & grubby furniture. It’s a very run down & shabby hotel.

Partner

2/10

Poor

29 Aug 2024

Jennifer

I don't even know where to start. Someone had smoked in the room they tried to check us into with a broken lock. The staff tried to be helpful but this property was broke down, dirty, and dated.

Family

10/10

Exceptional

29 Aug 2024

Kristi

The staff was kind, helpful and easy to talk to.

Business Family

10/10

Exceptional

28 Aug 2024

Ryan

For the price everything was perfect

Business Self

6/10

Pleasant

26 Aug 2024

Nancy

Property changing hands was what front desk told me. Fridge& AC didn’t work,sink didn’t drain, humpsin foor

Friends_and_family Family

2/10

Poor

26 Aug 2024

Twyla

We checked in a single queen room and it wasn’t even clean. supposably got a up grade to a king room and the bed was so worn out uncomfortable. There was holes in the walls , rust all over the curtain rod , yellow filth around the bottom of the toilet, carpet was torn up . Would never recommend this hotel.

Partner

2/10

Poor

25 Aug 2024

Christopher

Don’t stay here

No remote for TV. When received remote from front desk TV still did not work so returned. Carpet visibly dirty. Elevator and floor stayed on smelled strongly of Canibus upon arrival. Bath towels were size of hand towels. All furniture has signs of wear and heavy use. Exterior security camera pointing at ground. Sign said Restaurant , only had bar and Casino. Blanket on bed had one inch hole in it. Cleanliness is questionable.
Would have not stayed after seeing room except purchased thru Hotels.com and figured refund was unlikely.

Friends_and_family Friends

2/10

Poor

24 Aug 2024

Twyla

We were checked in a single queen room and it was not a room and it wasn’t even clean. supposably got a up grade to a king room and the bed was so worn out uncomfortable. There was holes in the walls , rust all over the curtain rod , yellow filth around the bottom of the toilet, carpet was torn up . Would never recommend this hotel.

Partner

4/10

Poor

24 Aug 2024

Zach

Nothing the room was dirty’ the shower had a 2 to 3 foot crack in the wall. Sticky crud all over the floor the word sunken in bed I lhave ever had the displeasure to sleep on. Do not stay here it is aweful! I would rather sleep in my vehicle compared to this place!! The biggest waist of money I have ever spent.

Business Self

2/10

Poor

23 Aug 2024

Jennifer

I walked in and walked out . Never even checked into room

2/10

Poor

23 Aug 2024

Jeremy

Unkept and not very clean

The riims were dirty. Every thing was unplugged: Lamps, TV, Microwave. There was a rusting penny near the toilet. Dirty and I vacuumed carpets, included a used spoon and a fork prong. Stains on the carpet and chairs.

Self

4/10

Poor

22 Aug 2024

Keith

Dirty, someone else’s food in our fridge, very old and outdated

Leisure Family

10/10

Exceptional

15 Aug 2024

Deborah

Clean

Leisure Friends

2/10

Poor

13 Aug 2024

joel

Stinky, tv and fridge not working, bed like wood.

Tv had no channels, the room was stinky, the fridge did not work, floor had not been cleaned in several occupancies, and bed was hard as wood. NEVER AGAIN!!!

Partner

2/10

Poor

11 Aug 2024

Ryan Yin Wai

My reservation includes a paid breakfast. When I checked in yesterday evening, I was told that breakfast is served 6-9am. When I went down at 8:30am this morning, I was told that all food was gone and so breakfast was over. The staff (a lady) who told me so was also incredibly rude, she didn’t apologise at all, and felt that the whole situation was completely fine. She declined to refund anything for a breakfast that I paid for, but luckily I spoke to Expedia afterwards and was given a reasonable refund to buy a breakfast nearby.

Apart from this, the hotel room is also very dirty with stain marks on pillow and lots of mould at the extraction fan. I have never stayed at such an appalling hotel. Stay away.

Leisure Partner

4/10

Poor

09 Aug 2024

Belinda

Some of the linens were visibly dirty. Also the pictures show a breakfast sit down area, but breakfast was just microwaveable breakfast sandwiches and great value yogurt and granola bars on the front desk counter.

Leisure Family

2/10

Poor

08 Aug 2024

Sherry

We will never be back. Not safe

Smoke detector was removed (I doubt this is legal), same with the hair drier. A hole in the wall, drapes falling down, smelly room, ac doesn't work, a horrible old mattress that slants, a couple towels looked like rags, only one bug found though. We have photos but this app isn't letting me add them.

Partner

6/10

Pleasant

07 Aug 2024

Phil

My friends room had bed bugs in it.

Friends_and_family Friends

6/10

Pleasant

06 Aug 2024

Osmar

OK for one night stay

They're supposed to have a \"light\" breakfast, but we didn't find anything except for coffee (no cream).

Friends_and_family Family

6/10

Pleasant

05 Aug 2024

Ian

Could have been cleaner. Nowhere to sit for breakfast, have to take it back to room. Served its purpose.

Leisure Family

10/10

Exceptional

05 Aug 2024

Wade

Llojg

Leisure Family

2/10

Poor

05 Aug 2024

Verified traveler

Recommend spending the extra change for another ..

Facility was outdated and unkempt. Washer and dryer was available which was welcomed on this long trip. There was a shady individual staring and wondering our hallway at checkout. The AC and a shower was the only good experience of the stay.

Partner

4/10

Poor

03 Aug 2024

Willis

It’s time Howard Johnson replaced the stained and worn out dirty carpets in room and hallways.
Front desk service was excellent and lady very friendly.

Leisure

2/10

Poor

03 Aug 2024

Fredrickke

Our room had electrical issues which caused my 2 year old daughter to have burn marks from the outlet shocking her fingers quite a few times not including me using the microwave and hearing the outlet sparking over and over thinking that maybe a fire would start it was very unsafe especially where my daughter got burnt from getting shocked several times very unsafe and being told that everything was fine and that everything electrical was fine when really it wasn't because we had proof that my daughter got burnt and me hearing the electrical issues that was going on

Family_with_children

2/10

Poor

30 Jul 2024

Timothy

sheets, towels and carpet were filthy

2/10

Poor

27 Jul 2024

Art

Do not stay here!

Leisure Partner

6/10

Pleasant

26 Jul 2024

Vamsi Krishna

There was a weird smell in the third floor.

The shower did not work properly.

Leisure Self

4/10

Poor

24 Jul 2024

Raymond

Dirty everywhere. Cant believe this is a viable business. My shower was clogged, water over my feet. Tv remote did not work. Sink hardware was loose. Mold around the entire tub. They never made any attempt at cleanliness in the common areas

8/10

Excellent

24 Jul 2024

Cholladda

Good food and customer services.

Leisure Family

8/10

Excellent

21 Jul 2024

Janice

It was clean and everyone was very friendly

Leisure Partner

6/10

Pleasant

20 Jul 2024

Lisa

It was fine

It was fine. The location was safe and convenient, the room was clean and comfortable.

Friends_and_family Family

2/10

Poor

20 Jul 2024

roy

Dont stay there.

Terrible hotel. Old and out dated. Seems like a tweeker kind of hotel with sketchy people coming in and out. Front desk lady has aditude, little to know help when asking for advice.

Friends_and_family Family

8/10

Excellent

20 Jul 2024

Leigha

Despite not being fully staffed, check in was a breeze. Room was ok, I didn't like where my room was located in the motel that well because it was right above the dumpster so at the end of the night while I was trying to sleep the bar was shutting down and dumped their trash alright as I was falling asleep. Startled me a bit, but Phillip was there with me.

Leisure Partner

2/10

Poor

17 Jul 2024

James

This hotel has been a staple for construction workers building Helena, not tourists and Capitol Hill yuppies. It’s unfortunate that the service has come to this…We as a company and many other will not be staying again.

Business Self

4/10

Poor

16 Jul 2024

Tom

Hotel is dated, feels like a 1980’s room. Smells so strongly of marijuana in the hall ways is overwhelming. There isn’t actually breakfast provided. Yes, it’s cheap, but it felt like a $40/night motel in a seedy neighborhood inside not a $100/night hotel.

Leisure Self

2/10

Poor

16 Jul 2024

James

Bad bad stay

The phone didn't work the pool was out of order and it was 100 degrees out the coffee pot in the room didn't work and they wouldn't replace it and there morning breakfast was terrible for what little they had so all around it was a terrible stay
And we got yelled at for sitting in the lobby from the lady

Self

4/10

Poor

15 Jul 2024

Beverly

Poor condition, curtain sagging, faucet broken, refrigerator falling apart inside, sink drain broken, coffee pot dirty with old coffee in it, blanket minimal, no extra pillow, trash in hallway, broken glass near elevator 2nd floor, shoddy conditions in general.

Leisure Partner

4/10

Poor

15 Jul 2024

Patrici

I got off the elevator and there was a strong scent of urine on the 3rd floor. There were dogs on this floor maybe this is where the smell came from. The bed linens were old and worn and the grout in the shower good use a good scrubbing. .Very disappointed in our stay

Partner

10/10

Exceptional

15 Jul 2024

Karen

Clerk was very pleasant.

Leisure Partner

2/10

Poor

15 Jul 2024

patty

I have never stayed in a nastier room: blood stains on the bed, drain clogged with some ugly sludge, window sills rotting. Of three lamps, only one worked. Microwave and coffee pot not cleaned. Staff outside smoking while customers waited to check in. I have photos if anyone is interested.

Leisure