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Plaza Hotel and Suites
San Salvador · El Salvador
87 Avenida norte y 11 Calle PonienteView location
8.6/10Excellent1,000 Reviews
Cleanliness8.8/10 8.8
Service9.0/10 9.0
Comfort8.2/10 8.2
Condition8.0/10 8.0
Location9.0/10 9.0
Neighborhood9.0/10 9.0
Amenities9.0/10 9.0
See all ratings- Business hotels
- Most popular
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Plaza Hotel and Suites
This business hotel is strategically located in a residential and commercial area and it is just 5 minutes from several embassies, offices, government offices, and shopping and entertainment centres. It is also located near the World Trade Center San Salvador, and the headquarters of many banks and international companies.
The city centre and the Multiplaza centre are around 10 km from the city hotel, the anthropology museum is approximately 3 km away and the volcano is a 20-minute drive.
In addition to 74 guest rooms, the cosy hotel features 24-hour reception and check-out services, an executive business centre, 24-hour security, parking, room service, a laundry service, wireless Internet access, currency exchange facilities and a wide variety of gourmet dining options in an elegant and casual atmosphere.
All rooms are comfortable and fully equipped with an en suite bathroom with shower and hairdryer, mobile phones, wireless Internet access, cable TV, air conditioning, an iron and ironing board and a coffee maker.
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Guests may take a dip in the outdoor swimming pool or enjoy a work out in the gym. Breakfast is served each morning and à la carte options are available for lunch and dinner.
With a stay at Plaza Hotel and Suites in San Salvador (Escalón), you'll be a 4-minute drive from Monumento al Salvador del Mundo and 5 minutes from Cuscatlan Park. This hotel is 2.9 mi (4.6 km) from Multiplaza and 3 mi (4.8 km) from La Gran Via Shopping Center.
Make yourself at home in one of the 74 individually furnished guestrooms, featuring kitchenettes. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and desks.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Parking height restrictions apply
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Property uses a professional cleaning service
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Parking height restrictions apply.
- The property is professionally cleaned.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property is professionally cleaned
-
Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately USD 24 per person
- Self parking fee: USD 4 per night (in/out privileges)
- Crib (infant bed) fee: USD 17.70 per day
- Rollaway bed fee: USD 17.70 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Plaza Futura
0.1 km / 0.1 mi
Redondel Masferrer
1.3 km / 0.8 mi
Galaxy Bowling
1.5 km / 0.9 mi
Beethoven's Fountains
1.7 km / 1 mi
Las Azaleas Shopping Center
2 km / 1.2 mi
El Arbol de Dios
2.1 km / 1.3 mi
Olivos Plaza
2.3 km / 1.4 mi
CRAFT Basilea
2.3 km / 1.4 mi
Centro Cultural de España en El Salvador
2.4 km / 1.5 mi
Embassy of Spain
2.4 km / 1.5 mi
Embassy of Italy
2.5 km / 1.5 mi
Monumento al Salvador del Mundo
2.5 km / 1.6 mi
Bambu City Center
2.5 km / 1.6 mi
Bicentennial Park
2.6 km / 1.6 mi
Plaza San Benito
2.7 km / 1.7 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 81
- hotel
- American Express
- MasterCard
- Visa
- City centre
- Wheelchair-accessible
- Car park
- Key Collection
- 24-hour reception
- Check-in hour
- Check-out hour
Show 35 more facilities & services
- Mobile phone coverage
- Wi-fi
- Airport ShuttleExtra charge
- Room service
- Laundry service
- Multilingual staff
- 24-hour security
- Bellboy service
- Air conditioning in public areas
- Hotel safe
- Lift access
- Shop
- Garden
- Terrace
- Concierge
- Gym
- Luggage room
- Clothes dryer
- Towels and bed linen
- CaféExtra charge
- Bar
- Restaurant
- Banquet hallExtra charge
- Air conditioning in Restaurant
- Conference room
- Meeting room
- Business centre
- Outdoor freshwater pool: 1
- Massage
- Breakfast
- Breakfast buffet
- Buffet lunch
- À la carte lunch
- À la carte dinner
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza Hotel and Suites
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza Hotel and Suites
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDS • 1 Bedroom • 40 m²SUI.2Q
Room overview
Non-smoking room- Room size
- 40 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Individually adjustable air conditioning
- Ironing set
- Tea and coffee making facilities
- Bathroom
- Shower
- Hairdryer
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza Hotel and Suites
SUITE TWO QUEEN BEDS
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 40 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2Q
Room amenities
- Individually adjustable air conditioning
- Ironing set
- Tea and coffee making facilities
- Bathroom
- Shower
- Hairdryer
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza Hotel and Suites
SUITE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKINGSUI.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza Hotel and Suites
SUITE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO DOUBLE BEDS NON SMOKINGSUITE • TWO DOUBLE BEDS NON SMOKINGSUI.2D-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza Hotel and Suites
SUITE TWO DOUBLE BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2D-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza Hotel and Suites
SUITE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 40 m²SUI.KG
Room overview
Non-smoking room- Room size
- 40 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
- Bathroom
- Shower
- Hairdryer
- Tea and coffee making facilities
- Ironing set
- Individually adjustable air conditioning
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza Hotel and Suites
SUITE KING SIZE BED
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 40 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Room amenities
- Wheelchair-accessible
- Wi-fi
- Bathroom
- Shower
- Hairdryer
- Tea and coffee making facilities
- Ironing set
- Individually adjustable air conditioning
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Bed in dormitory STANDARDBed in dormitory • STANDARDBED.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- Bed in dormitory
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPlaza Hotel and Suites
Bed in dormitory STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- Bed in dormitory
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: BED.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Plaza Hotel and Suites
100
reviews shown
Jessica
Excelente para viajar en familia
jose
Friendly staff
Gloria del Carmen
This place is always my number one choice! 🙌 The location is perfect, close to everything, and the staff are super friendly. Plus, the food is amazing! We wouldn't want to stay anywhere else.
Victor
Place was a great stay in San Salvador. My family and I really enjoyed it. All the staff was very helpful and friendly, especially the ones at the restaurant.
We had breakfast which was great with quite a few good options.
I would definitely recommend this place and will definitely stay there again if I return to San Salvador.
Great place overall.
We had breakfast which was great with quite a few good options.
I would definitely recommend this place and will definitely stay there again if I return to San Salvador.
Great place overall.
Mariano
Exelente servicio
richard
When I am in San Salvador it is the only place I stay. Their breakfast is amazing and the staff is VERY friendly and helpful.
Freddy
The room was spacious and clean. The bathroom was a little tight, but clean. The staff was helpful and friendly - front desk, wait staff, cleaning staff, everyone I encountered.
Allen
The wifi was weak and kept dropping. I had to use my data at times because the connections were so bad.
Jorge
First and foremost, this property is managed by the Hilton. There is NO physical entrance to the Plaza Hotel. You must check-in at the Hilton's front desk to access Plaza Hotel tower.
The rooms are spacious and clean, but the NO sofa bed in the living room, only two full size beds in the bedroom.
The breakfast is delicious! Made-to-omelets and pupusas, yes PUPUSAS! But, be careful. Breakfast is served 7am to 11am and the full cost is $24/person. If you prepay when checking in, breakfast is $20. However, if you decide to go to breakfast AFTER 9am, the cost is $12. If would be nice if they provided this information when checking in. Nevertheless, the food if delicious and I highly recommend.
Keep in mind this is a business oriented hotel, so there are lots of conferences and events.
TIP: change the photo you have for the Plaza Hotel. That patio does not exist.
The rooms are spacious and clean, but the NO sofa bed in the living room, only two full size beds in the bedroom.
The breakfast is delicious! Made-to-omelets and pupusas, yes PUPUSAS! But, be careful. Breakfast is served 7am to 11am and the full cost is $24/person. If you prepay when checking in, breakfast is $20. However, if you decide to go to breakfast AFTER 9am, the cost is $12. If would be nice if they provided this information when checking in. Nevertheless, the food if delicious and I highly recommend.
Keep in mind this is a business oriented hotel, so there are lots of conferences and events.
TIP: change the photo you have for the Plaza Hotel. That patio does not exist.
Sandra Ivette
Breakfast is great and you have a variety of food to choose, very clean and very kind people in the front desk and breakfast buffet area.
Very clean.
The only thing was the floor rug of the room was a bit deteriorated and need to be change, hopefully they will change it soon.
Very clean.
The only thing was the floor rug of the room was a bit deteriorated and need to be change, hopefully they will change it soon.
Humberto
Muy muy bonito limpio oloroso de verdad me encantó iría una i mil
Veses
Veses
Tennille
The rooms were cleaned daily and grounds and plant maintenance was a daily tasks. Even with events on the compound your access was not restricted due to it. The Futura Mall across the street was convenient for dining daily. The variety of restaurants and the prices of their meal A1. The hotel staff was helpful and very friendly and accommodating. I will visit the country again just to stay there. Ground transport was comfortable, drivers were pleasant, friendly and courteous.
Oscar
Muy bien la estancia, excelente
Frank Donald
Very. Good
Juan
Amplias y cómodas habitaciones, personal muy amable, estacionamiento bajo techo incluido, desayuno buffet muy bueno. Necesita remodelación.
Fernando
Con la remodelación, es una excelente opción en la ciudad.
Richard
Just a little bit dated decoration with old light switches, not USB wall outlets, the microwave has signs of overused. No smart TV’s that allow connect my own Netflix or Apple TV
Emilio
.
Luis
Breakfast was excellent, plenty of options.
Ana
Yes
Mary
Confusing set up. No door to Plaza. drove around the block several times before asking at Hilton and realizing that was where we were meant to check in. Staff were fantastic. hilton and grounds are beautiful.
Plaza is a quick walk across a large courtyard. Rooms were huge and clean but felt oddly like budget rooms given the location/price.
Plaza is a quick walk across a large courtyard. Rooms were huge and clean but felt oddly like budget rooms given the location/price.
Blanca Lidia
The hotel is functioning as a blend of two brands (Plaza and Hilton), the front desk usually had three agents. However the check in time is very slow, the process for check in takes too long and my rooms were not ready by 5 pm. This resulted in me advocating for my family and request an expedited experience, which was handled good and we were upgraded. I suggest improve housekeeping staffing or linen dynamics so the rooms are ready by check in time. It’s not fair for front desk to have to apologize on behalf another department’s mistakes, it’s emotionally exhausting for them and sincerely handling standards and policies for two different brands in the same building is ridiculous. Are you plan to have half and a half uniforms too?
Daysi
Beautiful hotel close to everything! Awesome friendly and helpful staff.
My room was comfortable i appreciated the daily cleaning and loved having washer and dryer in my suite.
My room was comfortable i appreciated the daily cleaning and loved having washer and dryer in my suite.
Rodrigo
Great place to stay. Perfect location.
Adele
The room was big and clean.
Staff were great. Only disappointment was that I reported a broken hairdryer on day one and it was not fixed by day three .
Staff were great. Only disappointment was that I reported a broken hairdryer on day one and it was not fixed by day three .
INGRID VANESSA
Great apartment-style room with plenty of space and comfort. The breakfast was absolutely awesome — especially with that beautiful view! I really appreciated the hot water in the bathroom and the two complimentary water bottles replenished daily. Those thoughtful touches made the stay even better. Overall, a wonderful experience!
Jenifer
Everyrhing was good
Bruce
Rooms are spacious but bathroom needs remaking
Ramiro
Everything was great
Billy
Las Suites son sencillas pero compsrte áreas comunes con el hotel Hilton. EL DESAYUNO ES BUENÍSIMO.
MRS ADELE HIRST
Big room ; spotlessly clean. Lovely reception staff.
Great choice at breakfast.
Great choice at breakfast.
Carlos
Great room. But towels were torn and old
richard
Charge me twice
CARMEN
Lovely
CARMEN
👍
Noel
Breakfast menu was varied and delicious. Bonus points for made to order pupusas.
Alberto
The room was old and look like dirty. The bathrrom has a lot of increase oportunity
Rosa
disappointed, Second time staying at this hotel, but even though I paid for a king standard suite, they put me in a very small room which I didn’t like. They told me expedia overbooked the rooms. but finally they resolved the problem and gave me a very good room but after getting very stressed on the last day of the year.
Atilio
Everything was perfect
Jose
Everything was excellent
Carlos
Everything in this hotel is great this is our favorite spot in San Salvador the breakfast and the staff are amazing thank you
José E
Great staff!
Pedro A
Clean and Nice room, excellent location, staff very attentive
Noe
Amazing stay
José Luis
Me gusta ya me he quedado varias veces pero debo decir que me trataban mejor cuando era la otra marca que administraba el hotel. No está mal pero ahora ya no atienden tan bien.
Ana
Love this place
Noe
Very accommodating and luxurious. Will definitely stay there again
Diana
Excellent place to stay definitely recommend
Wendy
It’s central to El Salvador. You can get everywhere within and hour or so. The only down side was that they were doing construction on the level above my room, they did offer to move my room however it was almost my last day and it would’ve been a pain to move everything.
Carlos
Great room nice people
Ana
Location and customer service.
Pascal
Great
Douglas
need to refurbish elevators, personnel super super good, food excellent!
Ricardo
Excellent
wilfredo
Excellent
Oscar
Excelente
Luis
It’s and old hotel, needs urgent renovation . My family asked three times for change room. Few of them are in aceptable condition . Phone not working for 3 days . Washroom old , rusty back of the toilet.Restaurant that they share with hotel, terrible menu, food without flavor.
Not good stay for us . And the price is not cheap. Not recommended this hotel
Not good stay for us . And the price is not cheap. Not recommended this hotel
Diana
The service was absolutely fantastic. The hotel is clean and organized. The staff are friendly and welcoming. I would absolutely recommend it and would return without hesitation.
Karla C Martinez
Wonderful place
Ana
The excellent customer service provided.
Irma
Very clean and comfortable 👌
Jose
Very friendly staff, very large suites, highly recommended!!!
Gary
Staff service was excellent and attentive.
blanca
Very clean!
Ana
Amazing and friendly customer service.
Natalie
Everyone greeted us every time and ensured we were comfortable
Mario
Todo
MICHAEL D
The Plaza was a very nice and affordable option for our trip to El Salvador. Breakfast buffet was excellent and service within all areas of the hotel was absolutely the best.
Flor
Muy bonito y limpio lo recomiendo al 1000
leonidas
I am been staying in this place for the 20 years. I love it.
Verified traveler
Locating the hotel was confusing as no where on the reservation nor check in instructions was it mentioned that the \"Plaza Hotel\" is a tower within the Hilton Hotel. We circled the Hilton hotel about 3 times before going inside to ask for help/directions on how to find the Plaza Hotel. It wasn't until then that we were told the tower was inside the Hilton's property and the Hilton check in desk was used for both hotels. The room itself was not giving Hilton however. Carpets were stained and had iron burns on it. Bathrooms needed work. Bathtub was dirty and stained and toilet was a public restroom toilet. I had never seen that in my life at any hotel. AC in the living room wasn't working either. Bed mattress and couches were stained. These rooms needed a lot of work. We were told the whole tower had just started on renovations so here's hoping all these details don't get overlooked. The hospitality and customer service from their check in clerks and bell boys was impeccable. Some of the nicest people I've ever met.
Jaime
Nice that it shares the same Hilton property
Terra
Most important thing to note is that this property is attached to the Hilton meaning you park at Hilton, use all its amenities, restaurants, pool, lobby, etc. that was a nice aspect. The money you save by staying here is worth the minor inconveniences that come with the room - the bathroom being tiny, the shower curtain being too short and water spills everywhere, a bit of a musk smell in the room, overall there was no mold or anything dire in our specific room. AC worked great to the point that the room was even too cold, and all the staff was very courteous and super nice. I felt safe there for sure. If I’m ever back in San Salvador I’d stay here again!
Erick
Great place to stay. Very modern and active. Close to many restaurants and places to shop. Staff is Amazing. Was able to check in early.
Eduardo
Excellent
Mario A
The parsonnel is very friendly
David
Shares the whole block with the Hilton which is nice,lots of parking and security
Beds were comfy and clean
Beds were comfy and clean
Silvia
Had an amazing time
Marco Tulio
Turismo
Roberto Garcia y sara Giron nos atendieron muy bien y toda la estadia estuvo excelente
jonathan
Great place to stay in San Salvador
Great place to stay in San Salvador!
Great staff and great area for dinning.
Great staff and great area for dinning.
Josue
Vine a descansar y fue todo lo contrario
El dia que se hizo el check-in no me había registrado correctamente la compra realizada y no estaba identificado el pago del desayuno Bufet, luego de mostrar mi registro en linea lo adicionaron.
El día sábado después de las 8pm, con mi hija de 5 años queriendo dormir, empezaron a hacer reparaciones en los pisos de abajo golpeando las paredes sin dejar descansar correctamente, me acerque a la recepción a notificar y pararon de hacerlo, sin embargo a las 4am iniciaron nuevamente a golpear las paredes despertándonos completamente, nuevamente me acerque a la recepción muy molesto con la situación y volvieron a parar.
Tristemente no hubo ninguna acción de iniciativa de agradar al huésped ofreciéndome alguna remuneración.
Al parecer no tienen un control correcto de su propio personal ni de sus instalaciones, que por cierto los desagües tanto del lavamanos como de la ducha del baño estaban tapados y el agua no fluía correctamente.
Ojala el hotel realmente lea esto y tomen acción sobre la situación ya que no es barato como para que sucedan este tipo de cosas.
El día sábado después de las 8pm, con mi hija de 5 años queriendo dormir, empezaron a hacer reparaciones en los pisos de abajo golpeando las paredes sin dejar descansar correctamente, me acerque a la recepción a notificar y pararon de hacerlo, sin embargo a las 4am iniciaron nuevamente a golpear las paredes despertándonos completamente, nuevamente me acerque a la recepción muy molesto con la situación y volvieron a parar.
Tristemente no hubo ninguna acción de iniciativa de agradar al huésped ofreciéndome alguna remuneración.
Al parecer no tienen un control correcto de su propio personal ni de sus instalaciones, que por cierto los desagües tanto del lavamanos como de la ducha del baño estaban tapados y el agua no fluía correctamente.
Ojala el hotel realmente lea esto y tomen acción sobre la situación ya que no es barato como para que sucedan este tipo de cosas.
Haldo
The Air Conditioning units may need some work, although weather humidity levels wasn't helping. Also there are ongoing renovations which makes construction noise understandable. Nevertheless, awesome people, very very friendly, always prompt to help, courteous, in sum the experience was excellent. I look forward to stay in same property again.
Juan
Value for money
ROLANDO
Todo estaba bien excepto por el A/C qué era antiguo y no enfriaba lo suficiente.
Wilber
This hotel needs cleaner carpets and better AC units
FRANCISCO A
Pedi Access Group
We have stayed in this location almost every other month. However, needs more supervision for the cleaning of some of the areas of the room. AC and Hot water worked fine. Watchout for the sudden step in the floor, easy to fall down for a senior or a kid.
Ana
iendo el personal del front desk muy amables el resto igual limpia las habitacionrs
Evelyn
Excellent service, food. Buliding is old so its understandable that its not a 4 or 5 star hotel. But excellent and friendly staff.
Rychar
It was good, but for the price I was expecting little bit more
Delia
great place but there’s somethings that can be changed around. For example the variety of food.
Adan
Hotel very old and outdated, Windows A/C very old Amana,noisy and with almost all of directional flaps missing, bathroom very tight( less than 4 ft wide), bathtub rusty and with mold, carpet very old and stained,,,looks like a cheap Motel. Service and courtesy of employees is friendly and outstanding.
Carlos
Best of both worlds but don't tell anyone! It's runned by Hilton Hotel
Roberto
I will recommend to family and friends. I'll be back!
Jose
The people here are so kind and accommodating. Are willing to go above and beyond for their clients. We had the manager give us mimosas at breakfast the morning we were leaving and have a genuine conversation with us about the importance of serving their customers. They treat you like family here.
Carlos
It was. Great experience!!
Excellent Personnel, very helpful, very polite excellent customer service.
Very happy,I am sure I’ll be back
Excellent Personnel, very helpful, very polite excellent customer service.
Very happy,I am sure I’ll be back
Rodrigo
All correct.
Warner
The suite has a lot of space in the kitchen and living room. The furniture looks old but I’m glad it was clean. I did like the bed, had a good rest and I appreciated having a clean bathroom although the amenities were super poor in quantity and quality. There weren't cold water just hot and with a tropical weather it was a bit disappointing not having it. Overall I think is a good property , staff was kind and nice.
Gary
The staffs are friendly and breakfast buffet is excellent. The staffs all extended their warm welcome to me and the family. I will definitely go back. Enrique and the buffet staffs all went above and beyond making sure our needs are met and also gave us free chocolates. Thank you.
Alex
What I did not like about my room, the air conditioner is old the vent tabs were broken and made a lot of noise. One important note: when booking a room, please ask if you room is in the hotel, mine was besides the motel not in the hotel. The view from my room was horrible, my view, below my window there was a big metal box an then the parking lot.
DEVRON
Attached to the hilton. All suites with two 50 Samsung smart tvs. Bathtooms were too small though. Plaza is dated. The budget friendly side of the Hilton. Wish free breakfast was included, its 21 dollars for the breakfast buffet. Staff were amazing though. The neighborhood is quite modern and safe. 24hr gym access. Definitely coming again
Location & surroundings
Plaza Hotel and Suites
87 Avenida norte y 11 Calle Poniente, San Salvador, El Salvador
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Plaza Hotel and Suites
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