Name: Kartagus Hotel
Address: 11 Calle Pte No 4134 Between 79 And 81 Avenida Nor, San Salvador, 01101, SV

10/10

Exceptional

29 Jun 2026

Douglas Miguel

Buena ubicación en la ciudad, el hotel por fuera se ve sencillo, pero por dentro se ve mucho mejor, la habitación estaba muy limpia y adecuada, lo más destacable fue el servicio de Xiomara, la recepcionista, fue muy atenta, servicial y amable, 10 de 10

Self

6/10

Pleasant

31 Jan 2026

William

No hay jabon de manos ni para la ducha a las 11 no hay agua caliente

Friends_and_family Family

6/10

Pleasant

18 Jan 2026

Ricardo

They need to change mattress. They are to hard.

Leisure Partner

10/10

Exceptional

09 Dec 2025

george

Nice young lady at front desk. Room is great.

2/10

Poor

24 Nov 2025

Somalia

Bad smell in the room, dirty air conditioner, old sheets.

Business

10/10

Exceptional

17 Nov 2025

Rosa

Loved it will book again here.

4/10

Poor

10 Sep 2025

Blanca

1-Broken bed
2-Extremly dangerous bathroom built on a higher level than the room
3-Sheer curtains that allowed full sun exposure around 5:00am
4-Loud construction noise since 7:00 am
5-Not enough parking

Partner

10/10

Exceptional

23 Jul 2025

monica

People were so friendly

10/10

Exceptional

01 Jul 2025

Alexander

Air Conditioned

Leisure Self

10/10

Exceptional

11 Jun 2025

Jose

The hotel staff was very friendly and hotel itself was very clean. Very good location.

Business_and_leisure Family

2/10

Poor

10 Jun 2025

Jose

Extremely bad experience

I was given a complete different room, not for what I paid. I was given an option of a room with one bed and they were going to add an extra bed(this would have make the room very tight to walk. I declined the offer and asked for a refund, the employee while having the owner on a speaker phone told me that was not possible. I left without a refund.
The pictures shown on their advertisement is not what I received.

Friends_and_family Family

10/10

Exceptional

07 Jun 2025

Arturo

All very good

Friends_and_family Friends

10/10

Exceptional

29 May 2025

Arturo

All very good

Friends_and_family Friends

6/10

Pleasant

24 Apr 2025

Cecilia

Not enpugh parking space

8/10

Excellent

15 Apr 2025

Antonio

Place is not so beautiful, bathroom has a humity smell

Leisure Family

6/10

Pleasant

06 Apr 2025

Nereo

Looks like the place is going through remodeling

10/10

Exceptional

23 Mar 2025

Jorge

El salvador trip

The hotel was confortable and excellent for a business people the rooms look Nice have wifi

Business

10/10

Exceptional

15 Mar 2025

Alen

I like everything, everyone was nice.

Business Friends

2/10

Poor

16 Feb 2025

Jason

Not as advertised. There’s a Hilton a few blocks up on the same road.

Leisure Family

6/10

Pleasant

02 Jan 2025

Susana

Too much noisy because near there is a bar restaurant

Leisure Family

2/10

Poor

31 Dec 2024

Manuel

Dont recommend.

Leisure Self

10/10

Exceptional

27 Sep 2024

Alejandro

Nice room with A/C comfortable bed they took care of our laundry with reasonable price easy to move to the centro histórico San Salvador with Uber but traffic very busy but the good thing I don’t have to drive

Business_and_leisure Partner

2/10

Poor

18 Aug 2024

Georgy

Beware! You may be sent to a different hotel.

Not worth the risk. If you book this hotel, they may send you to a different hotel \"Kartagus Guest House\" which is a dump.

Friends_and_family Family

10/10

Exceptional

29 Jun 2024

Adulfredo

Great price and they even have complimentary breakfast. The front desk lady was really nice too.

10/10

Exceptional

24 Jun 2024

RICARDO

Place was ok. A little too loud but overall it was ok.

Leisure Family

6/10

Pleasant

04 Jun 2024

Martin

Should be more inexpensive based on condition

Self

10/10

Exceptional

29 May 2024

Jose

The room wasn’t ready yet at the time when I arrived, but I was waiting till 5:00 pm. Other than that everything was fine.

Leisure Self

10/10

Exceptional

05 May 2024

Marcela

The cleaning lady was so friendly and welcoming . The lady in the front desk not so much

Leisure Partner

2/10

Poor

25 Apr 2024

Oscar

This hotel is easily the worst I've ever experienced in over 50 countries. Upon arrival, the receptionist was blaring music and singing loudly, far from professional. The room didn't match the Expedia photos, and it was infested with cockroaches - on the bed and the floor. I have evidence to back up my claims in case the hotel management wants to refute them. For just a little extra, you can stay in reputable hotel chains in El Salvador. Don't throw away your money on this establishment.

Business Self

10/10

Exceptional

19 Apr 2024

Jorge

There’s no parking close to it & would be nice if restaurants open late midnight

Family

4/10

Poor

03 Apr 2024

PEDRO

I was there 4 days and they cleaned and changed the towels just one time

Leisure Family

10/10

Exceptional

04 Mar 2024

Karina

Good

Family

10/10

Exceptional

09 Feb 2024

Elias

Convenient located

4/10

Poor

19 Jan 2024

Yanira

No breakfast for the kind of money they charges, lock for the door very unsafe very easy to open with no key, really scary.

Business_and_leisure Family

2/10

Poor

23 Nov 2023

Maynor O

Horrible place to stay.

This place advertises as a hotel but it is just a low class motel. The walls were full of holes. Horrible experience and the staff was rude.
And it was so pricey too. I have paid less for an excellent hotel room.

Partner

10/10

Exceptional

08 Nov 2023

Isi

Perfect

Self

2/10

Poor

16 Oct 2023

karol

Un hotel sucio, sin toallas, agua caliente y sin shampoo. Un costo elevado para lo que ofrecen.

10/10

Exceptional

29 Sep 2023

Kevin A

Location was nice staffing and services were amazing

Business_and_leisure Self

2/10

Poor

10 Jul 2023

Ana

outdated furniture and building

Leisure Family

6/10

Pleasant

06 Jul 2023

Lourdes

El staff es muy amable y siempre dispuestos a ayudar

Leisure Partner

10/10

Exceptional

03 Jul 2023

Jonathan

-

Business_and_leisure Partner

4/10

Poor

27 Jan 2023

Don

No Wifi / Owner Issues

Positives - kitchen staff and Guadalupe (Front Desk) were friendly/attentive. Breakfast is nothing to feast on as its small in quantity and options are limited and seating with only 4 tables. The location is close in proximity to various restaurants.
The amenities of WIFI connectivity is extremely bad everywhere and falls flat to facilitate a better experience to meet basic standards. There is a creamed colored couch and a TV that is mostly turned off.
The hot water is sporadic and at times there was none, especially when taking a shower. The room was not cleaned everyday as it’s done every other day per Reception and towels are not replaced daily nor were my bed sheets ever changed during my stay.
On my last day Guadalupe came up to my room, per the Owner, that they had a guest reservation for a family room and asked if I could move to another room. Normally, after a room is paid this should not be a conversation but since I had the family room, for which I was given at check-in as there was no single rooms I reserved, I stayed at the family one. I complied to do Guadalupe a favor but the room she offered was not what I expected so I decided to seek shelter elsewhere. I never got to speak to owner eventhough I requested it as he tried to be slick and dishonest by attempting to give me less of a refund than what I had already paid for. This hotel lacks decent amenities and ownership behavior is a joke that makes it hard to come back.

Business Self

10/10

Exceptional

18 Jul 2022

Gerson

Staff was great. The location of property is in a good area. Real spacious room.

Leisure Self

8/10

Excellent

28 Jun 2021

Roel

Great room and friendly staff

The room is great. It's clean and pleasant. The owner of the restaurant, who happens to speak English, help me check in. He even drive me to the mall. Two thumbs up for this guy.

Self

10/10

Exceptional

02 Jun 2021

Verified traveler

Safe And nice area, people is friendly and always available to help , it is near of restaurants, malls and night life . Service is great this was my second time at this property.

Leisure Self

10/10

Exceptional

25 Feb 2020

Maria c

Me encanto solamente tal vez si pudieran cambiar la cortina del baño para que no se moje mucho el piso cuando uno sale de bañarse estaría excelente y un poco más fuerte la regadera para que caiga más agua ami me encanto el hotel está bien n muy buena zona y conveniente personal muy amable Gracias

Friends_and_family Family

10/10

Exceptional

17 Nov 2019

Maria

Very good everytning i will come soon clean nice area

Friends_and_family Family

10/10

Exceptional

03 Apr 2019

Verified traveler

The staff was so friendly! they went out of their way to bring us to a nearby restaurant, offer us local tours, and went to staples to print some documents I needed so I did not have to go. Truly incredible service. The room was very nice, spacious and clean. Although the hotel did run out of water once, this is NOT their fault. It is normal in dry season to have water shortages in central america. The breakfast was also very nice. I would recommend to anyone who goes to San Salvador to go there.

Business_and_leisure Partner

10/10

Exceptional

18 Jan 2019

Marlene

was our family vacation 2019

I am in this bussines for 25 years now, hotel very clean, friendly staff, great breakfast every morning, make me feel and my family very welcome as a family.
Housekepper very detail person when she clean our room, front desk staff very well knowledge when they give direction for any entertainments, restaurants or beaches.
defenitely we will came back when we travel to El Salvador and recomended to our friend and family.

Family

4/10

Poor

22 Oct 2018

Sergio

I had to ask them to repair hot water, there wasn’t when I try to get shower
Phone was not working
Towels were bad quality