Name: Sheraton Presidente
Address: Av. La Revoluci¢n, Col. San Benito, San Salvador, SV

10/10

Exceptional

21 Jul 2026

Maycolh

Great stay with friendly staff.

Partner

6/10

Pleasant

10 Jul 2026

CARLOS

Property was in a great location a very clean . Staff was very helpful and very kind.
Property exterior and rooms need update.

Partner

10/10

Exceptional

07 Jul 2026

SANDRA

Very clean property, friendly and helpful staff, lots of shops and restaurants near by.

Self

10/10

Exceptional

04 Jul 2026

Ana

Centrally located with nearby malls.

Family

10/10

Exceptional

28 Jun 2026

VIRGINIA IRENE TORRES

Ok

Family_with_children

6/10

Pleasant

27 Jun 2026

EDUARDO

Esta propiedad tiene la poll en muy malas condicciones , pizos rajados , piscina sucia y llena de basura ademas moho en la piscina , la cascada no la prenden siempre y las luces tampoco el agua helada ademas la piscina necesita reparacion las zonas aledanas de la piscina no tuenen ningun techo ni sombrilla , no hay ningun tipo de musica ni relajante ni nada , ademas el restauran execibo en precios altos unnsolo pkato con camarones al ajillo $52.00 , tres cafe $10.00 , una bitella de vino $36.00 , todo muy caro para el k realmente paga y a la hora de comida solo vez personas que can a trabajar ese hitel no ofrece nada nada al turismo .

Family

10/10

Exceptional

15 Jun 2026

Carlos

Todo excelente, solo tienen que tomar en cuanta que no todos los cuartos tienen refrigeradora. Se debe solicitar y si hay disponible la llevan al cuarto.

Family_with_children

10/10

Exceptional

14 Jun 2026

Alan

Sheraton location is prime. Everything is close by Uber. The Uber application works just fine with my credit cart.

4/10

Poor

11 Jun 2026

Mario

Great breakfast

Partner

10/10

Exceptional

31 May 2026

ALEXANDRA

Excellent - highly recommend

10/10

Exceptional

28 May 2026

Steven

Having read the reviews from other people I was thinking the hotel was going to be a bit of a disappointment but it wasn't. It was actually very nice. I would stay here again.

Self

10/10

Exceptional

27 May 2026

Amadeo

Very friendly staff , clean property all over

Partner

4/10

Poor

26 May 2026

Will

People awesome, location awesome. Breakfast is great. The hotel is old, really old. Slow internet small rooms, very very outdated.

Business

10/10

Exceptional

01 May 2026

Jason

A great hotel with great staff. We stayed for 2 nights, the Wi-Fi was excellent, we had a great check in. Breakfast was top notch. Pool was clean and when we stayed no one else was around. You had hammocks and plenty of sun beds. Good restaurants close by, and the area felt very safe. The front desk booked our taxi back to the airport for a great price, was cheaper than uber and the vehicle was in great condition. If you're going to use a hotel in San Salvador I would recommend this without hesitation.

Partner

10/10

Exceptional

29 Apr 2026

Bobbi

As always is great stay at the Sheraton Presidente- great location , tons of food choices and bars near by. However I feel that is time to renovate the in-house bar and their dinner menu is not as varied as I would liked but the personnel is the best from the valet , cleaning ladies, waitresses and front desk and that is why I continue to comeback!

Partner

8/10

Excellent

26 Apr 2026

Karla

Buena atención y buenas instalaciones. Como observación, el hotel no cuenta con elevador desde el estacionamiento, lo cual para nosotros es un aspecto imprescindible, ya que mi esposo tiene movilidad reducida. En esta ocasión, al momento de hacer la reserva no nos percatamos de ese detalle.

Si bien cuentan con servicio de valet parking, no siempre deseamos utilizarlo, ya que en ocasiones preferimos entrar y salir de manera más independiente.

Fuera de este punto, nuestra experiencia fue muy satisfactoria.

Partner

8/10

Excellent

26 Apr 2026

Leslie

The bed is very comfortable and great water pressure in the shower. The property is showing its age but is well kept. The on site restaurant is fine for breakfast but avoid for dinner. There are lovely restaurants nearby like Casa 43 and Nómada. The area is safe and had lots of events going on nearby.

8/10

Excellent

23 Apr 2026

vladimir

The air conditioning wasn't working properly, and neither was the internet. This is the first time this has happened to me in all the times I've stayed at the hotel.

Self

6/10

Pleasant

22 Apr 2026

Hector

.

Family_with_children

4/10

Poor

21 Apr 2026

Natasha

Inquired about the airport transportation and did not receive a reply. Power went out at night and there was no backup. Without air conditioning spent a very uncomfortable night. Wifi was slow and weak signal.

10/10

Exceptional

21 Apr 2026

Juan Sebastian

Breakfast is amazing and well located. Near shopping and restaurants

Self

10/10

Exceptional

10 Apr 2026

Venus

David and Carlos were the best guides! Highly recommend

Friends_and_family Family

6/10

Pleasant

07 Apr 2026

Hugo Ernesto

Overall ok experience. Seems that the Hotel does not communicate wel with Hotels.com. I was given the choice to pay upon check in...They charged my card two days prior to check in...exactly what I DID NOT want. Building is old. Staff is courteous. Birthday party at poolside one of the nights. Overall ok.

10/10

Exceptional

04 Apr 2026

Shyam

Very clean, safe, friendly staff, great breakfast!

Partner

6/10

Pleasant

04 Apr 2026

Sara

The staff was very friendly and the restaurant and pool areas are beautiful and inviting. The rooms were cleaned daily but the hallway carpets were dirty. Housekeeping did not always replenish cream for coffee or plastic bags for ice. We booked this hotel through Expedia not knowing that it did not include breakfast. When we wanted to purchase breakfast, it was an exorbitant $30 per person for a spread that was not even worth it. Each time anyone took a bottle of water from the front desk, staff ran after you to see what room you were in. The TV was outdated and limited in the way of options (few English channels, no way to project from your cell). The fridge didn’t work. The safe deposit box not reset until we asked staff to do so. For a hotel of this caliber, we were very disappointed with our experience due to the nickel and diming you.

Partner

10/10

Exceptional

01 Apr 2026

Patricia Carolina

Great

2/10

Poor

30 Mar 2026

Ever R Mejia

They still my money

2/10

Poor

20 Mar 2026

Omar

Not to friendly personal is a shame how they believe how good they think they are.

Partner

10/10

Exceptional

18 Feb 2026

Vania

Great place, great staff and location

Leisure Friends

6/10

Pleasant

17 Feb 2026

Patricia

There was no hot water
To take shower

Hot water was limited you could only get cold water for shower really uncomfortable

Partner

10/10

Exceptional

24 Jan 2026

Alan

Clean and room service

10/10

Exceptional

13 Jan 2026

Francisco

Perfect place to stay- great location, great facilities, friendly staff, very attentive staff and people, walking distance to restaurants and shops. Great breakfast options too!

Business_and_leisure Family

10/10

Exceptional

10 Jan 2026

Alan

A clean room

Business Family

10/10

Exceptional

02 Jan 2026

Leonel

Staff were amazing
Site really good

Partner

8/10

Excellent

29 Dec 2025

Any

Todo muy limpio, variedad de comida en el buffet de desayuno. Las habitaciones amplias y con terraza.

Leisure Family

10/10

Exceptional

28 Dec 2025

JULIO

Good

Business

8/10

Excellent

09 Dec 2025

Mildred

Mejor mas la atencion al cliente. Antes eran muy atentos.

Business

10/10

Exceptional

08 Dec 2025

Ana Lucia

Clean room

Business

6/10

Pleasant

02 Dec 2025

Rob

I wasn't happy about the rental car service organized by your service desk, the driver who rented me his car ripped me off, charging me for 2 days for for a one-day rental. The hotel should have much more discretion on who they recommend to traveling individuals or tourists. +503 7452 0008 - is the cell phone number of the individual, I suggest your general manager be aware of this and you not recommend him to people staying at the hotel.

Business Self

8/10

Excellent

01 Dec 2025

Patricia

Spacious room

10/10

Exceptional

15 Nov 2025

Angelica

Unfortunately I was not able to spend much time at the hotel. However I do have to say rooms were very clean, premium bedding which is important for me. Breakfast options was a plus. Very happy I stayed there and highly recommend

Leisure Family

10/10

Exceptional

14 Nov 2025

Raul

The room was beautiful and the bathroom was nice, clean, and big. The amenities were excellent and the animals were a nice touch. The restaurant on sute was phenomenal and delicious. All the hotel staff were very attentive and kind.

Partner

10/10

Exceptional

06 Nov 2025

Jose Alejandro

The breakfast buffet is great

4/10

Poor

31 Oct 2025

neil

I left a box in the lobby when I left. Called them when I realized. They said they would hold onto it my friend went to grab it. And it wasn’t there

Self

10/10

Exceptional

27 Oct 2025

CLAUDIA L

Muy buena atención, pasamos muy bien esos dias.

Business Family

10/10

Exceptional

20 Oct 2025

Fernando

Clean room excellent staff. we always enjoy staying at sheraton presidente.

10/10

Exceptional

17 Oct 2025

Danny

We always stay here

Business_and_leisure Partner

6/10

Pleasant

14 Oct 2025

Maria

The Hotel is very nice and you could tell it was a 5 star hotel in the 80's but now it looks old, the rooms have very old furniture and also the area around the pool needs to be updated, I think the hotel needs a makeover.

Leisure Partner

2/10

Poor

06 Oct 2025

Gregory

Learned Friday pm there’d be a wedding party at the pool that night and it was unbearably loud until 2am. Hotel didn’t care, they prefer their parties of locals over their international guests. Their X (Twitter) handle shows what their focus is on - @Sheratonbodas. Rooms are old, carpet outdated, be warned this isn’t a five-star property.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Tiffany

This hotel was absolutely wonderful. The staff was amazing. Our room was cleaned in a timely manner. The view from the balcony was beautiful, we had a view of the pool area, which i requested. The food was delicious and the bar staff was awesome. While the hotel staff was transporting us to the hotel we passed several road stands that sold coconut water. We didn't have any money on us at that time. But the driver was so nice, he bought the coconut water for us

Partner

10/10

Exceptional

30 Sep 2025

Alan

Room service is amazing

Business Family

10/10

Exceptional

29 Sep 2025

Alan

Amazing patio and swimming pool. Great place to stay if no party. Incredible room service.

Business Family

8/10

Excellent

11 Sep 2025

Kevin

Beds were very good; room service was reasonable. Staff was very helpful.

10/10

Exceptional

09 Sep 2025

JOSE

Everything, Is Perfect

Business_and_leisure Family

10/10

Exceptional

02 Sep 2025

Evelyn

Very nice hotel close to good restaurants and bars easy access excellent customer service. Rooms are clean, bath is dated white lights are not relaxing. Overall nice property with beautiful surroundings.

Leisure Partner

10/10

Exceptional

01 Aug 2025

edith

El lugar es hermoso me encantan los hardines los animales
el lugar esta muy limpio y el personal super amables

4/10

Poor

27 Jul 2025

Ligia

What was terrible is knowing they had a party around the hotel, they gave a room closer to where the party was… the noise was very very look and when I called the excuse was it was something outside the hotel, but why gave a room closer to the party instead of taking us far from there, very bad…. I choose the hotel to relax and was the opposite

Leisure Family

10/10

Exceptional

17 Jun 2025

Joysi

Very friendly staff

Leisure Family_with_children

10/10

Exceptional

07 Jun 2025

Maelouise

Everyone at the Sheraton Presidente took great care of us. All were knowledgeable and accomodating. We thoroughly enjoyed our stay!

Leisure

10/10

Exceptional

04 Jun 2025

Anthony

Dated hotel but really nice nonetheless

Leisure Partner

10/10

Exceptional

02 Jun 2025

Dolores

Thi was my second time there? My kids loved it ❤️

Leisure Partner

8/10

Excellent

02 Jun 2025

jimmie

The hotel and grounds were well maintained. The staff was very helpful and accommodating with with room preferences and overall professionalism. The staff throughout the hotel was very nice and handled our stay with professionalism.

Leisure Family

10/10

Exceptional

26 May 2025

Pedro

Great service, great location, hotel a little dated (not enough to give them 4 stars).

Leisure Self

6/10

Pleasant

22 May 2025

Doris

The hotel was

Self

10/10

Exceptional

22 May 2025

Martin

Everything was excellent

Leisure Friends

10/10

Exceptional

01 May 2025

Yvonne

Beautiful! Great service

Leisure Family_with_children

8/10

Excellent

19 Apr 2025

Alejandro

.

10/10

Exceptional

05 Apr 2025

William

Good

10/10

Exceptional

05 Apr 2025

Charles L

Good location, great service, spacious room.

Service was great. Room was spacious. A couple of malls nearby. The only thing I was not happy about was the bar staff attempted to charge me $25 just to open a bottle of wine that I had purchased at a liquor store nearby. Needless to say, I found a way to open it myself without paying this moronic fee. I really resent when businesses that make millions in profits off their customers, try to nickel and dime customers for silly things like this.

Self

10/10

Exceptional

03 Apr 2025

Fausto

The service was great. The entire crew is very friendly and helpful. They treat their guests as family.

Leisure

10/10

Exceptional

31 Mar 2025

Brenda

Lovely

Leisure

10/10

Exceptional

23 Mar 2025

Dora

Very nice hotel, was walking distance to restaurants. Staff was very friendly. Would definitely stay again. Nice bar and pool area

Leisure Partner

10/10

Exceptional

21 Mar 2025

Alan

Secure but Noisy parties every weekend. Not a place for meditation or old people

10/10

Exceptional

14 Mar 2025

Alan

Be prepared to listen noisy parties at night. This is not a hotel for old boring people

10/10

Exceptional

05 Mar 2025

Ashraf

Nice place

8/10

Excellent

05 Mar 2025

Nelson

Solid hotel and great location.

I stood at this hotel back in 2012 and loved it! 13 years later, it's still a great hotel but it could use some remodeling. The hotel looks the same from 2012, but the service and staff is still great. Love the breakfast buffet.

Friends_and_family Family

10/10

Exceptional

03 Mar 2025

Patrick

Good place to start exploring Salvador

Partner

10/10

Exceptional

02 Mar 2025

vladimir

When I go to El Salvador I always choose this hotel because I like it and all the employees are very respectful.

Family_with_children

10/10

Exceptional

01 Mar 2025

OLMAN

All perfect. Nice well located hotel! Best area in San Salvador!

Leisure Family

2/10

Poor

28 Feb 2025

Jose Cruz

In the bedroom they have a restroom but the flooring doesn’t have the same level as the rest of the room therefore there is a little step that caused me to trip over. I informed the hotel about it but they didn’t do that much. Definitely, the step is a trip hazard

10/10

Exceptional

23 Feb 2025

Sarang

I had a fantastic stay at the Sheraton! While the hotel could use some upgrades, it remains an iconic and well-maintained property. The rooms were spotless, and the staff was incredibly friendly and accommodating.

One of the standout moments was when my son's shoes got soaked during a waterfall hike. With a flight to catch the next day, we were worried, but the hotel's laundry team went above and beyond—they managed to dry the shoes in just one hour, ensuring we made our flight on time.

This level of care and service truly sets the Sheraton apart. I highly recommend this hotel to anyone looking for a comfortable and guest-focused experience. Will definitely stay here again! 😊

Leisure Friends

10/10

Exceptional

14 Feb 2025

Cruz

Everything is close. Beautiful place

Leisure Family

10/10

Exceptional

11 Feb 2025

CHRISTOPHER

5 star service

Leisure

6/10

Pleasant

11 Feb 2025

Annabelle

This is the 3rd time I’ve stayed at el Presidente Hotel. This time, I noticed its wear and tear and its older appearance. The room I stayed (217) did not have a view as it was covered by a tree and the roof of the kitchen(?). At 5 am you would start to hear the employees carrying noisy carts right outside the window either to set up for the morning or to take out the garbage- not sure. The ac was super noisy, every time it came back on which was every 5-10 min it woke me up each time. There is no breakfast included, although there was someone serving coffee in the lobby. Why not also offer a pastry / granola bar or fruit as well. Some of us don’t need a big breakfast and if we do, we can go and order it in the restaurant. Luckily it is is centrally located, safe, and has many food options close by. The hotel needs a facelift - it’s feeling old and dated.

Leisure Family

10/10

Exceptional

11 Feb 2025

Gilmar

Una de las mejores experiencias, personal amable desde tu llegada al area del Valet Parking, te reciben con amabilidad el check in fue excelente me entregaron mi habitacion con 30min antes del check in. 1 bebida de bienvenida, puede ser una cerveza nacional ho una soda, la habitacion muy bonita y una cama muy comoda y limpia. El desayuno es Buffete cuesta $20 dolares muy completo y con buen sabor ho puedes ordenar a la carta, los meseros son muy amables y estan atentos a lo que necesites. El area de la picina es muy tranquilo y sobre todo la picina es cristalina y muy limpia y una temperatura agradable, de las mejores picinas que he encontrado sin duda. Estube hospedado con mi familia el dia del Super Bowl y el area del bar ofrecio un mini buffete con alitas, costillas de cerdo en BBQ, ceviche de pescado unos mini sandwiches cubanos, papas fritas ensalda 2 sodas y postres ilimitados por $15 y el personal super amable, una gran experiencia sin duda la amabilidad de mi gente salvadoreña sale a relucir. Volveremos sin duda... ⭐️⭐️⭐️⭐️⭐️

Leisure Family

10/10

Exceptional

09 Feb 2025

Manuel

Always a good time!

I stay here every time I come to El Salvador and I love this place! Close to many restaurants and malls at a walking distance. The only negative thing I can say is that the hotel needs major repairs and upgrades. The staff is very very friendly and helpful! Breakfast amazing buffet and overall dinning very tasteful! Definitely recommend this hotel to anyone !!

Partner

10/10

Exceptional

07 Feb 2025

Tatiana

Wonderful time

The stay here was amazing

Friends_and_family Friends

10/10

Exceptional

26 Jan 2025

jose

The best

Business_and_leisure

8/10

Excellent

10 Jan 2025

Sharon

Lovely older hotel with great staff. Rooms are a good size and have all the amenities you want and need. Breakfast was great and kids loved the peacocks by the pool. The area is very nice with easy shopping and dining walkable distances.

Leisure

10/10

Exceptional

09 Jan 2025

Jorge B

Best hotel in San Salvador

The service was amazing and they were very helpful and professional!
The breakfast was amazing and Nancy the help at the breakfast was very official and helpful, very informative and friendly

Friends_and_family Family

10/10

Exceptional

08 Jan 2025

Wilber

Nice location between nature .... needs a paint job

Leisure Family

10/10

Exceptional

07 Jan 2025

Carlos

What did I liked about Sheraton? Everything! Shopping, safe, staff, location and restaurants.

Business_and_leisure

4/10

Poor

06 Jan 2025

Rosa

I was totally disappointed with the hotel, the photos do not match what the hotel looks like. Its deteriorated and old. It's over priced. I rented and apartament that was 10 times better that.

Leisure Family

10/10

Exceptional

05 Jan 2025

gerald

Very good place !!

10/10

Exceptional

03 Jan 2025

Alan

Wonderful staff, excellent Breakfast, grounds and very nice! Weekends can be very noisy because of large celebrations in the courtyard.

Leisure Self

10/10

Exceptional

02 Jan 2025

Mirna

.

Leisure

2/10

Poor

18 Dec 2024

Katrice

HORRIBLE EXPERIENCE

I booked 2 balcony rooms there. During the time of my vacation stay they had construction going on. I was awakened early in the morning to VERY LOUD NOISE which ruined my vacation. I did not get to rest well with the LOUD NOISE waking me up. I talked to the front desk lady about it. She did not offer to change my room or the other toom I booked for my friends. When I asked for a refund they refused. I will never stay here again. This is not how you treat guest that came all the way from another country.

Friends_and_family Friends

10/10

Exceptional

14 Dec 2024

julio

Over all the property condition is amazing I do Love and that other people they have it there and they have a knowledge of what they doing also the places capable to you Joel a lot de People Nice swimming Pool Really Good Bottom I Like It

Leisure

10/10

Exceptional

11 Dec 2024

Carlos R

Very nice hotel in a trendy area of the city.

Leisure Family

8/10

Excellent

23 Nov 2024

Robert

Good