Hilton Zamalek Residence Cairo

Egypt , Cairo
Cairo, 21 Mohamed Mazhar Street
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100 reviews shown

8/10

Excellent

13 Mar 2026

Sock Hoon

Hotel is well managed with a responsive staff. The location is in a quiet diplomatic area of Zamalek within an easy walk to the more bustling areas, so felt very secure and safe. The property and room itself is a bit dated although still reasonably well maintained and clean.

Family_with_children

10/10

Exceptional

08 Mar 2026

Raymond

First the bad. Check in staff was snooty, place is a little off the beaten path and congested for tourists traveling between sites.

Super safe part of town, plenty of good eats within walking distance, enjoy a bottle of wine and overlook the Nile at their bar, etc.. I'd stay here again but HC Grand Nile will forever be my first Cairo choice.

Partner

10/10

Exceptional

15 Feb 2026

Laurence

Besides being a rather dated hotel, bathrooms especially, everything else, service, staff, Location, was top draw.
Perhaps a 4.5 would be more realistic.

10/10

Exceptional

13 Feb 2026

Eric

Staff was wonderful. Room was extraordinary and an upgrade from what we rented.

10/10

Exceptional

12 Feb 2026

Ibrahim

Good

Business

10/10

Exceptional

08 Feb 2026

Nadja

Spotless room, amazing staff, friendly and overall incredibly amazing. Food was out of this world too! The view is so gorgeous.

Business_and_leisure Family

6/10

Pleasant

06 Feb 2026

Ibrahim

We check in after 3 pm room was not ready

Business

8/10

Excellent

03 Feb 2026

Yves

Rooms were clean, albeit a bit old. Staff friendly.

Leisure Family

8/10

Excellent

25 Jan 2026

Dan

Very large apartment with everything in functioning order although looking just a bit dated but well maintained. Kitchen looks like it belonged to a former live-in apartment. Superior breakfast nice pool with Nile view

8/10

Excellent

23 Jan 2026

Ayman

Good room in great location quiet neighborhood but the room feels old and need upgrades specially the carpet and furniture, checkin was long due to one employee helping another customer so I had to wait longer after a very long trip, the breakfast was great and worth it, great view to the river, we enjoyed our stay in this hotel

Leisure Family

8/10

Excellent

12 Jan 2026

Eric

The hotel is a bit old but they have done a good job of maintaining it. Staff was very responsive and helpful which makes for a pleasant stay.

8/10

Excellent

10 Jan 2026

thomas

excellent customer service, special notice for Mahmoud in the restaurant

Leisure Partner

6/10

Pleasant

08 Jan 2026

Mohammed

Very outdated room

Leisure Family

10/10

Exceptional

08 Jan 2026

Kelly

Wonderful!
Great location & excellent staff

Leisure Family

10/10

Exceptional

31 Dec 2025

syed

The view of the Nile from our room was amazing.
The staff was very courtious and helpful specially the relations manager Farida.
The dinning area had a great view of the Nile and the breakfast was very elaborate. The dinning area staff was also very polite and obliging.

Leisure Partner

10/10

Exceptional

31 Dec 2025

Rachel

Room was really nice and clean

Leisure

6/10

Pleasant

30 Dec 2025

Hayal

Room was old and outdated but clean. We expected more luxury and modern accommodations for the price we paid. The service was also mediocre, we had to ask for the same thing multiple times. Location is excellent though!

Leisure Friends

10/10

Exceptional

24 Dec 2025

Boriss

We have stayed at the two bedroom suite for several nights as a family. We had enjoyed our stay. The hotel is clean, safe, offers good dining options (especially the Japanese restaurant is great), great breakfast and gym. Our suite had a fully equipped kitchen with the washer. The area around the hotel is nice, safe and probably one of the best in Cairo, but it is still not the place where you enjoy the walk: it’s still quite dirty, the sidewalks are narrow, the pavement is in poor condition, etc). The staff is doing a good but not perfect job. Sometimes you have to ask for something twice, but it gets done.

Leisure Family

10/10

Exceptional

10 Dec 2025

nice, clean room with enough space, safe deposit box. Service at breakfast was excellent. Nice view of the Nile from the pool

Leisure Family

10/10

Exceptional

02 Nov 2025

Rajat

Firstly I would like to say a BIG thank you to Farida the duty manager, she is a star, went above and beyond to make our stay comfortable and hassle free. She also suggested few things which made our trip even more memorable.
The views from our suite was incredible especially at night and we enjoyed our stay.
Although the property can go with some modernisation but the service and help provided was exceptional.

Leisure Family_with_children

10/10

Exceptional

29 Oct 2025

Jessicah

Cleanliness, friendly staff, breakfast, and security!

Leisure Friends

8/10

Excellent

19 Oct 2025

yasmine

First of all I was extremely grateful to be upgraded due to the insurmountable noise of my first room on the third floor nile view. The party boats are out of control sound wise and this can go on until 5-6am. The manager upgraded me to a 2 bedroom apartment on the 21st floor and I was incredibly grateful for his kindness. Most of the staff is extremely kind and welcoming. However the pool is sadly full of people with so many small children that are left to scream and play and do whatever they want. This was multiple families and the staff said nothing. The big group of women 'watching' them where not consuming any food or beverage and occupied most of the lounges most of the day. There was very little service poolside, and it was also very dirty and unkept. Such a shame as the pool is beautiful and the view of the nile so romantic. That area could be an incredible asset to the hotel, instead of being abandoned this way. The restaurant food is also very average, much of the breakfast menu was uneatable and low quality. The restaurant staff is very inattentive. The rooms are old and to some extent that is nice as they are more spacious than many more contemporary hotels and they still have a romantic quality. The hotel would greatly benefit from a renovation and a re-think of the restaurant menu, pool lounge area and pool rules. Aside from that I felt safe and grateful the people who work at the hotel are so thoughtful and genuinely care about the guests.

Leisure Pet

10/10

Exceptional

30 Sep 2025

Cheryl

Hotel was classy, service was great ……definitely recommend. Gorgeous property!

Leisure

8/10

Excellent

15 Jul 2025

TADAO

Impression when i checked in

When I checked in, I had to wait for about an hour, and when the staff finally handed me the key, they didn't say a word and didn't explain the hotel facilities, breakfast times, or where to find it. I was disappointed.

Business

10/10

Exceptional

18 Jun 2025

Daisy

It was an amazing stay there.People at the hotel are extremely friendly,professional.The service was excellent !!! The food -fantastic

Leisure Family

10/10

Exceptional

13 Jun 2025

Daisy

Excellent

10/10

Exceptional

30 May 2025

naji

Good location, grand old rooms reminding you of old colonial grandeur. Fantastic staff and service.

Leisure

10/10

Exceptional

28 May 2025

naji

Good service and location.

Leisure Partner

10/10

Exceptional

24 Apr 2025

leopoldo

Better Impossible, Super great Hotel

Great Hotel, Super Safe, Pool and View super cool, Breakfasts is amazing, Location is super convenience, Hotel is clean and service is Fantastic, Super Recommended, The best in the Hotel is the people everybody super nice and helpful. Really Love The Hotel

Friends_and_family Friends

6/10

Pleasant

19 Apr 2025

Heyam

Very old furniture
Breakfast good
Staff very nice and helpful 👍

Business_and_leisure

10/10

Exceptional

16 Apr 2025

Terri

Comfortable bed, helpful staff

10/10

Exceptional

04 Apr 2025

Anthea

Amazing hotel, highly recommend. Staff were amazing, location was perfect.

Leisure Partner

10/10

Exceptional

03 Apr 2025

muna a

Hotel is very clean , staff very helpful specially Mrs Fareeda

Leisure

10/10

Exceptional

29 Mar 2025

Mehmet

Overall was a great experience

Leisure Family_with_children

10/10

Exceptional

23 Mar 2025

Christopher

One of the best, if not the best Hotels I’ve ever stayed at. The staff was amazing. Highly recommend this property if you’re staying in Cairo.

10/10

Exceptional

11 Mar 2025

Matthew

I loved my stay in Cairo, and welcomed the sanctuary of the hotel after my adventures in Cairo, Giza, Alexandria and Luxor.

From the moment I checked in to the moment I checked out, all the staff were always warm, hospitable and attentive, they made my stay so perfect.

The hotel is on an island between Cairo and Giza, in the middle of the Nile, and is surrounded by embassies and expensive private properties, so is very secure.

I must mention the following staff members as they made all the difference:

Hazem - on check-in, you ensured I had an incredible room for my stay! Thank you, as this made such a difference!
Hamada - you accommodated my request for a late check-out which meant I could have an extra morning exploring your city.
Hassan and Mina - you both looked after me in the restaurant.
Mahmood - my friend - you served me regularly my favourite lamb chops and beers, always efficient and friendly.

I would definitely stay here again.

Leisure Self

4/10

Poor

05 Mar 2025

Roger

They offer a room with a Nile Side View. This means that if you go to the window and look to the side you might be able to see the Nile. No Concierge and Hamad never smiled while checking me in. We had a lost piece of luggage and the Hotel did not help in finding it. Check in security was ridiculous.

Leisure Partner

10/10

Exceptional

31 Jan 2025

Beverly

As with most areas in the region we stayed at, there is heavy congestion and noise. Of note, the street the hotel is located on had multiple embassies and the security made us feel very safe.

Business_and_leisure Family

6/10

Pleasant

06 Jan 2025

John

No security consistency
Poor dinning

10/10

Exceptional

05 Jan 2025

Rajiv

Excellent location and services. In Room dining could be better but that's all.

Leisure Partner

6/10

Pleasant

01 Jan 2025

Zengpan

The room was very old and needed updates.

Partner

10/10

Exceptional

30 Dec 2024

covoscier

This property was absolutely amazing. I cannot recommend them enough to anybody who is considering going. The staff was absolutely amazing. Check-in was absolutely amazing management absolutely amazing.

Leisure Family_with_children

8/10

Excellent

28 Dec 2024

Vahid

Few days in Cairo zamalek

The location is great, 10 mins walk to several cafes, restaurants and shops. There is also a cafe outside the hotel where you can buy nice coffee and brunch. The rooms are a bit outdated but if you are lucky there are some room a bit better with huge balcony! The breakfast is not good and needs to be improved. The staff are friendly.

Partner

10/10

Exceptional

11 Dec 2024

Aileen

One of the best customer service from a hotel staff that I’ve experienced! The hotel itself is a bit older, but the hotel staff were committed into making sure our stay was hassle free. They called the room to check in on us to make sure we were having a pleasant stay and if there was anything we needed. They even called to ask how the food was for room service.

Leisure Family

10/10

Exceptional

03 Dec 2024

Adib

Great views on the Nile and amazing service!

Leisure Family

10/10

Exceptional

02 Dec 2024

Kimberly

Great location, restaurants and a great place to walk around.

Business_and_leisure Family

10/10

Exceptional

26 Oct 2024

Stephen

I loved my stay at this hilton. The staff took very good care of me. I wish had gotten there names but everyone was so nice and accomidating. I booked a sunrise camel ride at the pyramids that had a driver pick me up at 5:00am in the morning and the security guard( older gentleman) went to make sure my driver was legit before letting me in the car. The food was great and the lounge was relaxing. If i had one complaint js that i hate that the pool closes when the sun goes down. I would have loved to go in the jacuzzi after a long day of tours.other than that if i ever find myself in cairo one day i would consider coming back. Great staff, walking distance to bars, and very secure.

Leisure Self

10/10

Exceptional

17 Oct 2024

Clare

It was a lovely place to stay. Husna who checked us in made me and my kids feel so welcome. She did everything she could to make this stay as wonderful as it could be for my parents and sister too. We would stay there again!

Friends_and_family Family

10/10

Exceptional

16 Oct 2024

Sarab

Superb Hotel and Staff

Everything from Checking in to checking out was excellent.. Staff very friendly, polite and professional… One of my best stays and will certainly come back when visiting Cairo.

Friends_and_family Family

10/10

Exceptional

08 Oct 2024

Nadja

Beautiful experience

8/10

Excellent

20 Sep 2024

Marion Mccloud Anderson

The room are outdate for a hilton brand.

Business_and_leisure Self

6/10

Pleasant

10 Aug 2024

Tamer

Over all average

8/10

Excellent

09 Aug 2024

Sohail

We had a great time playing in pool. Excellent quality service and stylish Hotel.

Leisure Family_with_children

10/10

Exceptional

13 Jun 2024

Mikiko

Clean

Leisure Self

6/10

Pleasant

09 May 2024

Ali

Nice staff

8/10

Excellent

08 May 2024

Mouktar

Located in the quiet and safe neighbourhood of Zamalek, overlooking the river Nile. It was a clean and safe hotel. Although the property is in need of repairs, and although it was not necessarily one of the best Hiltons we have stayed in, the staff nonetheless did their best to address whatever issue came up during our stay.
The assistant front desk manager (Ibrahim Ahmed Shaltoot) was particularly helpful and caring when we complained about a maintenance issue with the room and the slight injury my wife suffered.
The only issue that might ne worth looking into, is the smell of smoke coming in through the air conditioning in a non smoking room, which was acute when the AC is above a certain temperature.
Thank you to the following people for their hospitality: The checkin staff (Hazim), The restaurant staff (Mahmood, Hanen, Abanoud) and Hassan the room service manager. Will definitely consider staying here again.

Leisure Partner

10/10

Exceptional

07 May 2024

Gordon David

Well placed in embassy row and close to excellent dining options

Leisure Friends

10/10

Exceptional

28 Apr 2024

Donald

Fantastic stay in every way

10/10

Exceptional

21 Apr 2024

Mosalam

Great place

Business_and_leisure Family_with_children

6/10

Pleasant

14 Apr 2024

Considering it was a Hilton. It was a GREAT Disappointment. It was very outdated. The lobby was poorly lighted. When we arrived our rooms were not ready. We waited nearly 45 minutes. As well the package included breakfast. But, because we checked in “Early “ we were charged $17.00 per person for the Continental Breakfast Options.
The food was not good. However the staff was amazing
I would not recommend this hotel

Leisure Family

8/10

Excellent

09 Mar 2024

Natali

beautiful view of the city, nice pool, nice staff, but the hotel is a bit old

Leisure Partner

10/10

Exceptional

23 Feb 2024

UPAMOK

We found the receptionist name is Husna, she is very polite and helps us a lot.

10/10

Exceptional

18 Feb 2024

Muhammet Ali

The best place for stay in cairo

Really it was excellent stay specially staffs
Was great and hospitality I have special thanks to Mr Hazzem in Reception he did the best for all group.

Friends_and_family Family

6/10

Pleasant

08 Feb 2024

Daniel

The location is good and safe. The hotel is in need of renovation - not just the public areas and the pool that is currently happening, but also the bedrooms , not as clean as it should be. The cotton bedding was worn out and not white anymore. I do not like the staff allowing people to smoke in eating area - even in egypt.

Leisure Family

10/10

Exceptional

22 Jan 2024

Cary

Husana was extremely accommodating, professional and fun to be around. You are lucky to have her.

Leisure Self

6/10

Pleasant

07 Jan 2024

Clifton

The staff of very friendly. I chose a room with the side Nile View. I was expecting to be able to sit outside and was disappointed. There are two electrical connections in the room, one in the bathroom and and the other one where you eat up the water for coffee. No USB or charging port connections for electronic devices. The breakfast was ok and they have a nice tea lounge to chill in.

Leisure Self

10/10

Exceptional

26 Dec 2023

Hussein

The location and view of the hotel is good.

Business Self

2/10

Poor

03 Dec 2023

Daleen

It was disgusting and dirty! Even after requesting for it to be cleaned it was still dirty. Smelled horrible, sheets were dirty, I found hair in my bathroom tub, my sink was clogged.

Leisure Friends

8/10

Excellent

24 Nov 2023

Debra

Great breakfast selection. Friendly staff excellent maid service she worked so hard and left little sweet touches

Leisure Friends

10/10

Exceptional

16 Nov 2023

Khalid

All are good

Business Self

10/10

Exceptional

27 Oct 2023

Evelyn

The service was great !

10/10

Exceptional

24 Oct 2023

Marites

Friendly staff

10/10

Exceptional

19 Oct 2023

Laurence

From the greeting to checkout the staff here were amazing in all matters. They even encouraged trying Egyptian breakfast and discussed trying it at home.

Partner

10/10

Exceptional

11 Oct 2023

Ben

Everything about the hotel was great

8/10

Excellent

03 Oct 2023

Nicole

The hotel was very nice, well kept and comfortable. The staff were friendly and went over the top to please.

Leisure Partner

6/10

Pleasant

27 Sep 2023

Verified traveler

I think I’ll give this place a 7 out of town. 10

I got a very rude attitude from the statf and the building looked old and it looks like it was breaking down. The room was nice but the room service and breakfast also was very ok.

Friends_and_family Family

10/10

Exceptional

11 Sep 2023

Lucy

Beautiful rooms, pool and dining area. Great staff

Leisure Partner

8/10

Excellent

25 Aug 2023

William

Pretty good hotel. Every small thing is an extra charge though so keep that in mind.

Leisure Self

6/10

Pleasant

13 Aug 2023

Mubarak

The area was amazing in heart of Zamalek , but I didn’t like the room because of old furniture.
But overall I’ll give them 8 out of 10 .

Leisure Self

10/10

Exceptional

08 Aug 2023

Miguel

Great location. With a fantastic view of the Nile. Quiet. Clean. In a charming part of Cairo, with many embassies nearby.

Leisure Self

10/10

Exceptional

31 Jul 2023

John

Amazing staff, very nice hotel and facilities. The area is not particularly walkable (not sure much of Cairo is).

One negative was room service on food. Had multiple ordering issues (everyone was nice about it at least).

10/10

Exceptional

23 Jul 2023

michele

Worth it

10/10

Exceptional

01 Jun 2023

Kristina

Beautiful hotel in safe district. Staff were all wonderful and very helpful.

Leisure Family

4/10

Poor

28 May 2023

Evelyn Mariana

Hotel needs a face lift. It was dusty, dirty carpets. Needs extra cleaning. Staff were nice and helpful.

Leisure Family

8/10

Excellent

17 May 2023

Rami

Great hotel helpful staff good food.

Leisure Self

8/10

Excellent

05 May 2023

Lina

Lina

Nice location, clean, helping reception staff’s especially Husna Dina..

Self

10/10

Exceptional

29 Apr 2023

Samia

We were upgraded to a tgree bedroom apartment as a courtesy, our requests for late checkin, late checkout were granted promptly, and the staff were excellent. The location is also ideal for us. Definitely plan on staying there again.

Leisure Partner

10/10

Exceptional

10 Apr 2023

Catherine

Excellent hotel. Staff very friendly. Suite was huge and amazing. Safe area. Gated hotel.

Leisure Family

8/10

Excellent

02 Apr 2023

Mahtab

The staff are greate , the hotel is old but they are so friendly ❤️

Leisure Family

6/10

Pleasant

20 Mar 2023

Robert

Without staying in other similarly rated hotels in Cairo it's difficult to say if my poor experience was due to the conditions of the city or the hotel. It may be a 4 star experience for a 3rd world country but not for what we are accustomed to in western countries. They tried but the smell of diesel and dust that is pervasive throughout cairo was in the drapes and bedding and hard to escape. Staff were friendly and courteous and the breakfast was enjoyable.

Business_and_leisure Partner

8/10

Excellent

06 Mar 2023

Decent hotel in Zamelek, Cairo

Solid hotel, decent amenties and dining options. Great location right on the Nile

Business

6/10

Pleasant

05 Mar 2023

SALEM

Location is great.
The rooms and bathrooms needs urgent renovations.

Business_and_leisure Self

10/10

Exceptional

26 Feb 2023

Connie

Thank you

Lovely people especially the guest relations who introduced our tour/taxi guide. Thank you

Friends_and_family Friends

10/10

Exceptional

16 Feb 2023

Isabelle

Property is excellent.

Leisure Family

10/10

Exceptional

16 Feb 2023

Swati

Pool was closed due to maintenance but Hazem gave us an upgraded room with amazing rooms! He was very helpful and made our stay amazing. We are planning on returning to the same hotel because of him even though the pool and area on the Nile is closed for maintence!

Leisure Friends

10/10

Exceptional

13 Feb 2023

Helder

Girl in from desk is the best. The boy Also good. The y make you feel the you arriving in to a hilton.

Leisure Partner

10/10

Exceptional

10 Feb 2023

Yasir

This was our first time in Egypt and it was just perfect! Ibrahim at the Hilton welcomed us with open arms and made our stay unforgettable. We arrived early to the hotel and he got us an early check in and made sure we had a well deserved stay throughout my booking. This hotel is very clean and the staff are super friendly! The views are amazing!!!

Leisure Family

10/10

Exceptional

06 Feb 2023

Abdullah

Ibrahim Gaber helped me from A to Z thank you ibra

Very good place and good experience and from first day to last day I was so happy for everything

Friends_and_family Family

4/10

Poor

21 Jan 2023

Bassam

The hotel is very old the lobby is very small. The building internal design is like a maze. The furniture is too old. The bathroom is terrible.
This hotel needs to be totally renovated.

Business

10/10

Exceptional

08 Jan 2023

Khadija

Very warm welcome from the staff, wonderful room with a fabulous view of the Nile and the city of Cairo. Great breakfast

Leisure Friends