Horizon Shahrazad

Egypt , Cairo
CAIRO , El Nil Street, 182
Show on Google | Map

50 reviews shown

2/10

Poor

26 Jan 2020

Verified traveler

The room very dirty and no hot water no internet carpet dirty Bathroom sink dirty And crack Curtain dirty

Business_and_leisure Self

2/10

Poor

13 Jan 2020

Mido

The hotel staff are treated fairly well, but hotel officials always try to defraud and defraud visitors

Leisure Self

4/10

Poor

12 Jun 2019

Verified traveler

cleanliness and hotel lacking housekeeping and maintenance

2/10

Poor

10 Jun 2019

Sam

Pictures look beautiful vs the reality is nothing.

Friends_and_family Family

6/10

Pleasant

19 Jan 2019

Yusra

Not bad not great

It was quick one night stay .. staff is good special thanks to Mr Mohamed in the reception he was a great help
Room was ok .. great view & location but unfortunately the cleanliness & the room smell wasnt that great !
Toilet fixtures were old & damaged .. plastic beach chairs in balcony was such a shame for a good place like that .. breakfast was ok would be happier if improved

Friends

2/10

Poor

26 Apr 2018

Verified traveler

Very bad. Wont return or recommend to any of my friends and family

2/10

Poor

29 Dec 2017

ruth

Filthy

Partner

2/10

Poor

22 Nov 2017

Boder

I Donot recommend it at all . See images thes can talk ....

2/10

Poor

21 Oct 2017

Verified traveler

It's a bad hotel and rooms not clean also bathroom so dirty and a housekeeping not doing job so good, I well never stay at this hotel again.
why?!?!....When I saw on your site bundle and save it was pictures so nice, Thnks

4/10

Poor

29 Sep 2017

Mahmood

Food

Food was terrible, found hair in food, chicken bone in shish taook sandwich twice, complained but nothing was done, the hotel rooms were run down and old, staff were good and the laundry was the best.

6/10

Pleasant

22 Sep 2017

Ana

Great Staff, outdated hotel with so much potential

This hotel is outdated, it is not a 4 star -standard- hotel. However, my experience in Egypt tells me that perhaps this 4-star designation is only in comparison to Egyptian Standards.
The rooms are ok, the staff is great.
The breakfast, however, has so much potential to be a great breakfast buffet IF, and only IF they kept the warm dishes actually warm (seriously nobody wants to eat a cold piece of potato that feels like it's been lingering there for days).
Another important thing is the infrastructure. This is why I consider this hotel as outdated. There is leaking in the rooms - at least in the one I stayed -, and old carpets, beds, towels.
All in all, I would still recommend this hotel taking into consideration the options available in Cairo for similar prices.

8/10

Excellent

20 Apr 2017

Verified traveler

Love Egypt

Nice and feel safe....

Family

2/10

Poor

05 Apr 2017

Farouk k

everything was bad

very bad

Family

6/10

Pleasant

09 Feb 2017

Nehal Kishore

Convenient Location

The hotel is in a good location but needs to be upgraded for some things. A couple of reception staff were not very co-operative and rather rigid.

2/10

Poor

22 Jan 2017

roby

Dirty used blankets and sheets and floors dirty

Horrible staff, took 30 mins to check me in my room when i came and checked in after 5pm

2/10

Poor

16 Jan 2017

Abe

Very bad experience!

I can say that I had the worst experience ever! The hotel looks old and it is not clean at all. My room was not clean also, the floor carpet is dirty (a lot of spots). Between the room door and the wall there was a space so I heard noises throughout the night (from the street) and I couldn't sleep for this reason. Their food is bad too. Terrible overall experience, will not go there again!

6/10

Pleasant

31 Dec 2016

Crissy

Caring staff but one \"bad apple\"

Overall, my experience with Horizon Shahrazad, was good. I was impressed with the treatment and in certain situations that exceeded my expectations.
The phone lines were a problem before my arrival. I spent a couple days struggling to make contact with the hotel to express my requests and check my reservation. I made contact with Expedia over the situation and I didn't receive a response from either the hotel or Expedia until AFTER my check-in. In the end, the issue was left alone and my request wasn't necessary. The hotel manager did try to make things right after I was already unpacked but I didn't find any changes necessary.
Along with the manager's efforts; the maids, kitchen staff serving breakfast, front desk, and security was cautious for my care. I had accidently left a personal item in the lobby and the security staff kept it for 24 hours until I came forward looking for it.
The one issue I will complain about is one security staff member with a mustache who harassed more than one of my friends. I am going to assume it was because my friends were male and I am female. First friend he continued to accuse and question about alternative motives for my friend's visit. A second friend, he questioned OUTSIDE the hotel when really it was none of his business what I did outside the hotel. A third friend accidently left his phone with security and returned to retrieve it. The same man asked my friend for money to get it returned.

6/10

Pleasant

28 Nov 2016

|Gerry

Overlooking the River Nile

Very difficult to contact the hotel by either eMail or phone but this was rectified by Expedia. The hotel is in the throws of a make over and when completed will be a great place to stay.
Room service was great and friendly. I felt I could trust the staff implicitly.
Breakfast is more than adequate, catering for all tastes.

10/10

Exceptional

09 Nov 2016

Nisreen Abubakr Zain

The best service in Cairo hotels

I suggest travelers who want to visit Cairo this hotel has excellent service.. nice and safe area... the staffs are very helpful ... price is

2/10

Poor

13 Sep 2016

Verified traveler

Very very poor hotel. The worst stuff

Poor. Bad and very unrespective stuff. The worst hotel ever in my whole life. I don't know how expedia have such a poor hotel like this in their list. How come no water in this hotle to take shower. Power went off many times while I stayed at the hotle. Unrespansbile stuff to take control at this hotel. Punch of poor stuff don't respect the guest. Never think at all to look at this hotel or stay at it.

2/10

Poor

10 Aug 2016

Mohammad

Run away

Very very unpleasant

Family

8/10

Excellent

07 Jun 2016

Verified traveler

Great staff

Staff very very friendly and accommodating

Partner

4/10

Poor

24 May 2016

Fadi

Need improvement

-Windows did not close well so we can hear noises from street all night
-breakfast can improve a lot
-staff was not helpful when we asked questions ( gave us wrong info)
-washroom is clean but there was a smell
- not a 4 far hotel for sure!

8/10

Excellent

27 Feb 2016

kiko

Clise to the nile river

Enjoyed the view of the nile river
I can also see the cairo tower as a far view along with the nile

2/10

Poor

28 Dec 2015

Rashid

Over priced hotel

Over priced hotel and rooms are not clean (dirty carpets and other)

4/10

Poor

02 Dec 2015

Stephen

Shabby and noisy on a dangerous street

The rooms have balconies overlooking the Nile. But they also overlook a road choked with very noisy traffic all day and all night. There are no traffic lights, so it is almost impossible to cross the road. The breakfasts are good. But the rooms and public spaces are shabby. The wi-fi is often unusable. The bottom line: Don't stay here.

Partner

8/10

Excellent

01 Nov 2015

Ashish

Worth every penny..

Amazing Staff, Bell Men, Front Desk, Restaurant etc... Great Stay... ESRAA, MARWA, Captan Ashraf, Mohemed...

10/10

Exceptional

18 Oct 2015

D.M.K.

Don't miss this hotel

Even your visiting Egypt for a once in a life time trip, don't stay anywhere else if you really want to KNOW Egypt. The Staff from Esraa at the reception to Noora in housekeeping or Rahma in the Cafeteria.... You'll be treated by the most professional staff in a hotel.
Back in the US if you want to eat authentic ethnic food, you find a restaurant that people from that nationality eating there ... For example a good Japanese food means you'll find Japanese people eating there...
So if you want to exprience Egypt, stay at this hotel where not only all different nationalities stay but also you'll see professional Egyptians visiting from different regions stay...

10/10

Exceptional

04 Oct 2015

David

I won't stay anywhere else.

From Reception's Ms. Esraa, Guest Relations Ms. Marwa to the housekeeping staff .... Everone is very nice and tries to accommodate ALL guests (even hard to please ones)

10/10

Exceptional

19 Sep 2015

Kyrillos

Staff...Staff...Staff

A great central Location, but the staff makes it even better. So if you want to stay in the Ritz that's fine...but you won't get this staff. Friendly, professional, courteous, knowledgeable and down to earth - so you don't have to deal with snobs at the R--Z

2/10

Poor

12 Sep 2015

Yassir

im not happy

10/10

Exceptional

06 Sep 2015

Kyrillos

Central Location

If you want to be close to everything without being in the middle of the city, this is the perfect hotel for that. Very friendly and knowledgeable staff.

10/10

Exceptional

10 May 2015

Kyrillos

Stay in Egypt with REAL Egyptians

From Bellmen to General Manager and everyone in between including HouseKeeping, you will NOT find any hotel that have their kind of sincere service. It is not the fanciest hotel in Egypt, so you won't get the snobby service that goes with that sometimes, neither is it a cheap quality hotel so you won't get the quality of guests that keeps some families away.
The easiest thing to say is that my son when we were leaving, cried and refused to leave and had be carried to the cab....everytime we were out and he said \"Let's go home\" he mwant the hotel. The staff tried to take care of every little detail....some parts of the hotel are going through renovation....Which I believe will make it even a better choice than any other hotel in Cairo.

6/10

Pleasant

28 Dec 2019

Verified traveler

Es war oki und gut für das Price . So la la . Nur Badezimmer hätte mehr Service gehabt

4/10

Poor

28 Oct 2019

Julia

Nous avons apprécié la vue du rooftop et le fait que la piscine s’y trouvant était accessible à tout moment. Le personnel fut dans l’ensemble agréable et le petit déjeuner varié !
Cependant la propreté, la wifi, ainsi que les ascenseurs sont entièrement à revoir. Ainsi que du personnel qui parle anglais et a même de gérer des problèmes technique. J’ai du à plusieurs reprises me rendre à la réception pour faire bouger les choses puisque les confirmations que j’ai eu au téléphone n’eurent jamais lieu !

Leisure Friends

2/10

Poor

23 Oct 2019

Mohammad

سيىء جدا جدا

الغرف سيىء جدا - تعامل الموظفين اسواء - النظافة حدك ولا حرج
ساعتين تاخير في الدخول - ترك الغرفة مفتوحه بعد تنظيف - ازعاج صوت سيارات يوصل الى داخل الغرفة المفارش و الفوط قديمة جدا و مستهلكة - مشاكل في تكيف لاتنتهي تم اصلاح المكيف ٤ مرات - بوفه الإفطار سيىء جدا جدا جدا - مشاكل و تعطل في المصعد و صعوبة الوصول الى الغرف

Partner

8/10

Excellent

03 Oct 2019

Sara

جيد

الفندق جيد ولاكن الممرات المؤدية للغرف قديمة والعفش يحتاج لتجديد والفطور يحتاج لتعديل وإعادة النظر فيه لهبوط جودته شيئاً ما ولكن تعامل الموظفين بشووش ولائق

Family

10/10

Exceptional

24 Sep 2019

Asad

Great and wonderful hotel

Great hotel

Family

4/10

Poor

24 Jul 2019

Otniel

no reservaría de nuevo con hoteles.com

El problema principal radicó en que hoteles.com nunca envió la reservación al hotel y por medio de messenger, en México no me resolvieron nada.
La actitud del gerente muy prepotente, en vez de dar soluciones, me negó el poder reservar una habitación ahí mismo.

4/10

Poor

13 Feb 2019

Eyad

لن اكرر الزيارة في فندق شهرزاد

الغرفة لم تكن نظيفة.. الإضاءة سيئة .. الاسرة غير مريحة .. البانيو لم يكن نظيف. لا توجد قهوة او شاي .. فقط غلاية ماء

Friends

6/10

Pleasant

01 Feb 2019

فواز بن لافي

تجربة .