Name: Novotel Cairo El Borg
Address: 3 Saraya El Gezira street Zamalek, 3, Cairo, 11111, EG

10/10

Exceptional

26 Jul 2026

Moustafa

Great hotel with beautiful views and outstanding staff. Highly recommended

10/10

Exceptional

26 Jul 2026

Moustafa

Great location, outstanding staff, especially Ayaa and Mostafa at the front desk.
Highly recommended hotel, and the rooftop is a breath taking

10/10

Exceptional

04 Jul 2026

Salaheldin

Great view and location! Very good breakfast buffet, and the staff was very helpful and courteous. The only issue was that some lighting was not working and limited supply of coffee and water. I recommend this hotel!

10/10

Exceptional

25 Jun 2026

Kareem

Novotel is a very clean and maintained hotel
The staff is very respectful and professional
I was extremely happy and extremely satisfied
It is a recommended hotel

10/10

Exceptional

18 Jun 2026

Corina

Food was great, clean and spacious rooms. Must do the ocean and snorkeling area

Friends

10/10

Exceptional

15 May 2026

elamin

Clean room, the front deskthey let us wait for check in almost 2 hours with my kid with me and My Wife and I think they have the room too and they claimed they don’t have it ready

Family_with_children

8/10

Excellent

02 May 2026

Faadhila

Rooms need a good clean

10/10

Exceptional

01 May 2026

Faadhila

The rooms need serious clean and upgrade they are old and dated. The hotel is upgrading slowly but it really needs a thorough clean. The manager Aya was absolutely a gem such a wonderful person so accommodating
She is truly what made our stay amazing

10/10

Exceptional

18 Apr 2026

Rachel

Great location, very helpful staff (let me check in at 11am), nice room, good breakfast, good room service

Self

10/10

Exceptional

10 Apr 2026

Anthony

Nice modern room in good location on the river. Helpful staff, Good breakfast.

Partner

10/10

Exceptional

08 Apr 2026

Nigel

Good location to explore cairo and great breakfast and rooftop terrace

10/10

Exceptional

07 Apr 2026

Wanda

Excellent

10/10

Exceptional

02 Apr 2026

Wanda

Staff was absolutely 5 star! Room was perfect, Breakfast was a great variety and the cook to order was superb. Extended my stay!

Self

10/10

Exceptional

02 Mar 2026

Soran

Fantastic and safe location if you’re traveling to Cairo for the first time. It’s within walking distance to most of the tourist attraction sites. Staff are friendly, respectful and very helpful.

Family_with_children

10/10

Exceptional

01 Mar 2026

TRACEY

Always exceptional. My choice always in Cairo whe I travel solo and with group tours. IFTAR and the rooftop Nile panorama view restaurant is superb. This is a dry hotel and serves ZAMALEK- always a positive reflection of high quality business to see many high status Egyptians dining. The location is also exceptional and is a far better choice than Giza where

10/10

Exceptional

11 Feb 2026

Leticia

Everything was fine. Room, facilities, and food.

Friends_and_family Friends

10/10

Exceptional

10 Feb 2026

Aisha

Very decent, clean, good location and superb view over the Nile

8/10

Excellent

08 Jan 2026

Courteney

The size of the room was good-plenty of space for 2 people and luggage. I liked there was a full length mirror near the door plus a desk space with power, lighting and another mirror. The bed was comfortable but the bathroom was the only negative. The shower did not get very hot and the pressure was terrible. Amenities in the bathroom were basic- hand wash at the basin, showergel and shampoo only in the shower. In addition, there was only one sanitary bag and as the staff seemed to be predominantly male,
I had to ask and explain myself at reception and then again to housekeeping what I needed (both men who seemed very embarrassed once they understood what I was asking for).
Breakfast options were a good mix between Egyptian and western food. There is also an ATM inside the lobby.
Rooftop restaurant with good views but does not serve alcohol.

Partner

10/10

Exceptional

05 Jan 2026

Diana

Hotel was nice but too nosy you can hear outside
Food was good as well as the breakfast
Even though Egypt wasn’t what we expected was okay everyone scams you definitely be careful they all expect dollars even tho we’re in a different country most of the time whatever they try to sell you they triple the amount so feel free to walk away and put your price

6/10

Pleasant

29 Dec 2025

Alexander

We stayed three nights at Novotel Cairo El Borg, and the experience was… memorable in ways both intended and not.

Breakfast was genuinely good — loads of variety and plenty of authentic dishes. Adults will love it. Kids and teens… less so, but that’s sort of the theme of the hotel.

The pool is small, mostly shaded, and apparently governed by strict water‑displacement laws. Getting in and out “too energetically” is discouraged because “too much water comes out.” So yes, swim gently.

There are two restaurants. The food is good, the service is glacial. The Italian restaurant has zero atmosphere, while the rooftop restaurant redeems itself with jaw‑dropping views — though you’ll have plenty of time to admire them while waiting for your order.

The location is great, but if you want sleep, book a Nile‑view room. We had an Egyptian wedding happening outside our window, complete with music, cheering, and the full celebration soundtrack until late. Lovely cultural experience… not so lovely when you need some sleep.

We booked a family room for four, which initially came with exactly one bed, an unmade sofa bed, and no bedding. To be fair, housekeeping fixed it quickly — but it does reinforce the point that this hotel is not built with families in mind.

And that brings us to the biggest issue: the constant supervision. Travelling with teens felt like being followed by museum guards convinced your children were about to smash an antique vase. Filling a water bottle in the gym - no

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Asif

Excellent service. Breakfast to die for. Great location.

Partner

8/10

Excellent

27 Dec 2025

Muhammad Ali

location was perfect

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Warley

Great staff, safe, breakfast ig I mention all the benefits…

Friends_and_family Family

2/10

Poor

26 Dec 2025

GAVIN

Terrible service and limited dining options. I received a text messaging 5 days prior to arrival demanding full payment ,otherwise, the reservation would be cancelled; this was not explained to me when I made the reservation. The hotel is located fairly near to the original Egyptian museum, however, there is little else to explore. The roof top restaurant is limited with choice and dry; the hotel does not serve alcohol, although there are plenty of nearby hotels offering alcoholic beverages. I booked a family room, there was no bedding for the children and we had to contact reception to add an additional bed. I received a very rude response. When I tried to check-out the hotel refused. The receptionist insisted that a colleague needed to check that there was no damage to the room - I was appalled. We finally checked out and we will not be booking again; there are much better hotels within the vicinity.

Leisure Family

6/10

Pleasant

24 Dec 2025

Harsh

We stayed here 3 nights. The staff entered our room before our scheduled checkout time and moved our luggage into storage. Possibly a miscommunication. Unfortunately we were not at the room to correct it.

However when we spoke to the manager Osama he was rude and accused us instead of apologizing.

The breakfast was great though and open from 6:30 to 10:30. If you prefer good food over your personal belongings, this is a great place to stay.

The bathroom was very small. It was functional but might be a problem for a larger person. We only got lukewarm water in the shower. It wasn't an issue for us but might not work for someone who likes hot showers.

The staff was pushing us hard for a 5-star review on Google so I'm not sure how much to trust the ratings.

Leisure

8/10

Excellent

16 Dec 2025

Cesar

Friendly staff, clean rooms, and good restaurants on grounds.

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

S

The room had an amazing view. The bed was huge and the staff was excellent!

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

William

Very seamless. Cleaning staff (Ramadan) very friendly. Wonderful area in Cairo. Very safe.

6/10

Pleasant

02 Nov 2025

Rilesh

Important to know - there is no alcohol at the hotel.
Hotel staff service decent and friendly.
Hotel clean and safe.
Lots of noise at night from outside despite being on top floor.
Shower water pressure not very good.

Leisure Family_with_children

8/10

Excellent

23 Oct 2025

Mamdouh

Everyone was courteous and helpful. The room was great and the river view was amazing. The mini bar is overly expensive and not enough creamer. Kettle was cheap quality and pretty old. The reception is tight, pool area is pretty small, no green areas around and the roof top is paid to enjoy.

Business Self

10/10

Exceptional

30 Sep 2025

Lorinda

Nice room. Attentive staff. Great roof top restaurant with stunning views of Nile River.

Leisure Family

2/10

Poor

24 Sep 2025

Sameh

So bad service

10/10

Exceptional

16 Sep 2025

Christopher

Quick business trip to Cairo.

Great location - Tahrir Square in walking distance, good value, friendly service, excellent breakfast.

Business

6/10

Pleasant

10 Sep 2025

Sahar

The hotel has a great location and very nice views, especially from the rooftop restaurant. However, the breakfast buffet was disappointing, and while the rooftop has a beautiful view, the food was just okay. The door cards were also frustrating as they often didn’t work properly. One disappointing experience was when I asked for water; the staff said okay but completely ignored my request until the next day when I complained. Overall, the view and emplacement are the main highlights, but the service and food need improvement

Leisure Family_with_children

6/10

Pleasant

04 Sep 2025

Bianca

The rooms are old and they don’t have fridges so in the Cairo heat, you can’t even have a cold bottle of water. The staff at the desk told us there were no fridges available and that the one in our room was not a fridge but a box to “keep” temperature. The pool blasted very loud music and could not get away from people smoking.

10/10

Exceptional

26 Aug 2025

Amdjad

The best hotel in cairo and best staff in reception and reward allaccord checkin

4/10

Poor

25 Aug 2025

Shameena

Not the Novotel service excepted as London. Staff were rude and not helpful.

Leisure Family

10/10

Exceptional

23 Aug 2025

Andrew

Staff was nice and professional

Leisure

10/10

Exceptional

06 Aug 2025

Adnan

Our stay at the Novotel went great. The staff were extremely helpful throughout the stay and the location was perfect. We were not too far away from Giza and not too far away from New Cairo. The area was very walkable as well.

Leisure Friends

10/10

Exceptional

30 Jul 2025

Sahar

Excellent location, walkable to a lot of attractions. Nile view room was amazing , the roof cafe was very nice. Breakfast was amazing, with wonderful staf. Rooms were comfy and clean. Not as big a hotel like the other ones on the Nile, but it was good for me.

Leisure Partner

10/10

Exceptional

30 Jul 2025

Omran M A

Excellent staff and helpful, Mohamed at the reception was great, others too, restaurants staff werr very accommodating and tried to make anything asking for possible.

Leisure Family_with_children

10/10

Exceptional

25 Jul 2025

Julie

Our family of 4 with kids enjoyed our 4 nights at the Novotel. We came off an exhausting 14 hour layover and were happy with our suite. We were in a nonsmoking room facing the Nile on the 3rd floor and although we could hear some noise, it did not bother us. The view was amazing, the service was excellent, breakfast was good and the kids slept well on the pull out couch. We had a delicious meal at the rooftop restaurant. I would definitely stay here again when back in Cairo.

Leisure Family_with_children

10/10

Exceptional

12 Jul 2025

Abdelellah

I was very surprised on how modern and clean the room was. The breakfast was also very pleasing and had a variety of options. Even the staff were smiling the whole time and were super nice. If I came to Cairo again, Novotel would be my go to.

Leisure Family

8/10

Excellent

04 Jul 2025

Kareem

Good stay

Great friendly staff

10/10

Exceptional

27 Jun 2025

Emad

Great hotel for a great price and best view in town.

Business_and_leisure Self

10/10

Exceptional

27 Jun 2025

Fadi

Everything was perfect. Staff, property, Location. Food were excellent 10 out of 10

Leisure Family

10/10

Exceptional

18 Jun 2025

tariq

Short and sweet
Very nice stay in cairo

Friends_and_family Family

10/10

Exceptional

14 Jun 2025

Itizaz

Nice stat for a night, thanks!

Leisure

10/10

Exceptional

24 May 2025

Mazen

Very nice clean location with 24 hour services aya was excellent host

Partner

4/10

Poor

18 May 2025

Sanjeev

.

10/10

Exceptional

16 May 2025

Emily

I can't say enough wonderful things about this hotel. I have stayed here five times over the last two years and the people, location, and food option just cant be beat. It is a truly lovely spot and perfect to help you

10/10

Exceptional

29 Apr 2025

Paul

Wonderful hotel, lovely pool, lovely food, nice staff (some confusion about what half board covers). But by far and away the most amazing thing was the view from the rooms and the roof top restaurant!

Leisure Family_with_children

6/10

Pleasant

20 Apr 2025

Susan

This was a typical Holiday Inn / Hampton Inn type hotel. Typical hot buffet breakfast with lots of kids running around. The room was more modern and upscale than a Holiday Inn. The only thing that sort of 'stuck in my mouth' was having to haggle with their taxi/tour service on prices. (Prices are very high and when you gasp, they expect you to bargain them down.) That's the whole point of using their service is NOT to haggle. Use Uber.

Leisure Self

6/10

Pleasant

20 Apr 2025

Ayman

Average stay

Hotel is average, we suffered a lot with the key, was not working properly for the elevator and the room and we had to go to the reception several times to fix it. No ironing machine in the room, no slippers, the shampoo was of a very poor quality

Friends_and_family Family

8/10

Excellent

15 Apr 2025

Bin

Family holiday

Good stay overall. Great location and helpful stay. Breakfast is so so though.

Friends_and_family Family

10/10

Exceptional

02 Apr 2025

Yusuf

Amazing hotel

Good hotel, nice location and very friendly and helpful room service staffs.

Friends_and_family Family

10/10

Exceptional

18 Mar 2025

Emily

This is my absolute favorite Cairo hotel! The Novotel staff is wonderful and kind. The rooms are large, lovely, and have wonderful air conditioning. The location is beautiful. I cannot recommend this hotel enough!

Business_and_leisure Family

10/10

Exceptional

06 Mar 2025

Sharon

Excellent hotel, the staff was very accommodating and friendly. Great room with a great view.I enjoyed the breakfast and the pool.I would definitely stay there again.

Leisure Family

8/10

Excellent

04 Mar 2025

Marco

The staff were very kind and courteous and spoke enough English to assist whenever we needed help. The hotel is starting to show its age a bit, but is still mostly well-maintained. Although the rooftop restaurant and the breakfast cafe were very good and convenient, it does feel a bit limited. The area outside the hotel can be a bit noisy at night, but my wife and I are used to sleeping in a loud environment. Overall, a pleasant experience.

Leisure Family

10/10

Exceptional

27 Feb 2025

Amanda

Amazing Stay – Highly Recommended! ⭐⭐⭐⭐⭐
We absolutely loved everything about this hotel! From the moment we arrived, the staff went above and beyond to make us feel welcome. Everyone was incredibly friendly, helpful, and attentive, which made our stay even more special. The location was perfect, and the view of the Nile River was simply breathtaking. We couldn’t have asked for a better experience and would definitely stay here again. Highly recommend!

Leisure Family_with_children

8/10

Excellent

17 Feb 2025

Bashar

.

Leisure Self

10/10

Exceptional

15 Feb 2025

Muhammad

This is a nice hotel and we enjoyed our stay here. The location is right by the Nile and across from a park.

Th rooms are decent size and clean. The elevators are fast and we didn't have to wait longer for them.

Service by the staff was prompt.

We really enjoyed the breakfast served each morning. It had a lot of options and fueled us for the day.

Overall, nice stay and highly recommend.

Leisure Family_with_children

10/10

Exceptional

21 Jan 2025

Brian

Happy to come again

It had sweeping views of the Cairo skyline and the Nile river. The hustle and bustle of the city was all around but it still felt peaceful in the core and extremely safe. The staff were knowledgeable, welcoming & the views from the room were great. The hotel was clean and the bed was comfortable. All things that make for a nice stay in my opinion. A highlight for me was the daily breakfast and waking up that first morning it was the first time I realized this city needs to accommodate foreigners from all over the world. The options were accommodating to both a western and eastern pallet all at once. It was hard to not overeat as I wanted to make sure I had room for the culinary beast that I’d soon find Cairo to be.

Self

10/10

Exceptional

01 Jan 2025

Rodrigo

Thanks for all

Leisure Partner

10/10

Exceptional

27 Dec 2024

Hamdi

The best family oriented hotel in cairo so far

Leisure Self

8/10

Excellent

27 Dec 2024

Vimal Vamanrai

Pros
Amazing view, lovely and very helpful staff. Very good location to go around in Cairo (and Giza). Thanks to Ahmed at the reception, he was very kind to give us a free upgrade. Breakfast was decent enough too.

Cons
Couple of minor issues (blocked toilet, telephone not working, etc.) but they were very quick to address them so not a big deal.

Leisure Family_with_children

10/10

Exceptional

06 Dec 2024

Amanda

First time in Egypt and I felt very safe here. The staff was very kind and helpful. Would come back

10/10

Exceptional

22 Nov 2024

Daniel

We had a wonderful stay thanks to the kind and friendly staff and lovely view of the Nile. The hotel is a short walk away from the Egyptian Museum and is on the quieter side of the river. The food was great and views from the rooftop restaurant were spectacular. Thanks to all for a great stay and to Mr. Omar for keeping our room spotless.

Friends_and_family Family

10/10

Exceptional

31 Oct 2024

Takaaki

Good hospitality
Safe area

Leisure Family_with_children

8/10

Excellent

24 Sep 2024

Saleh

Friends Trip

فندق جميل مرتب ونظيف، الموقع مناسب جداً. الغرف واسعة ونظيفة ومجهزة، وكذلك هادئة والعزل فيها جيد، السرير مريح جداً. الموظفين جداً محترمين ومتعاونين خصوصاً موظفي الاستقبال محمد وفيرينا. تجربة بوفيه الإفطار حلوة ومتنوعة والأكل طيب. بالنسبة لي هذا الفندق من أفضل الأماكن للسكن في القاهرة وسيكون اختياري الأول في حال زرت هذه المدينة مرة أخرى.
ملاحظات سلبيه: لا يوجد موظف لنقل الحقائب (bellman)، هناك حاجة للصيانة.
التوصية: أنصح بالسكن في هذا الفندق مالم يتغير شيء.

Friends_and_family Friends

8/10

Excellent

20 Sep 2024

Saleh

Break with friends

فندق جميل مرتب ونظيف، الموقع مناسب جداً. الغرف واسعة ونظيفة ومجهزة، وكذلك هادئة والعزل فيها جيد، السرير مريح جداً. الموظفين جداً محترمين ومتعاونين خصوصاً موظفي الاستقبال محمد وفيرينا. تجربة بوفيه الإفطار حلوة ومتنوعة والأكل طيب. بالنسبة لي هذا الفندق من أفضل الأماكن للسكن في القاهرة وسيكون اختياري الأول في حال زرت هذه المدينة مرة أخرى.
ملاحظات سلبيه: لا يوجد موظف لنقل الحقائب (bellman)، هناك حاجة للصيانة.
التوصية: أنصح بالسكن في هذا الفندق مالم يتغير شيء.

Friends_and_family Friends

8/10

Excellent

20 Sep 2024

Arvind

The Property has some of the best views of the Nile river. On the other side of the river there are the Ritz Carlton, Hilton Ramses and Fourseasons etc. but they are facing west, so for the most part of the afternoon you cannot look out of the window from those hotels. Novotel has the river to the East, so you enjoy nice sunrise and the Evenings as well. You can see the river cruises pass by from 8pm to 11PM.

Business_and_leisure Self

6/10

Pleasant

17 Sep 2024

Shane

Service and quality subpar, however great view of the Nile and ciaro

Leisure Partner

10/10

Exceptional

14 Aug 2024

Tamer

We had a very good time and we really enjoyed the Nile view

Leisure Family

4/10

Poor

30 Jul 2024

yahya

Air conditioning very very bad

Business Self

8/10

Excellent

26 Jul 2024

Faiez

Overall decent.

Business Family

8/10

Excellent

18 Jul 2024

Mako

This hotel itself was great but it’s a little far from famous tourism areas.

Leisure Self

10/10

Exceptional

14 Jul 2024

Alber

Hotel is amazing. Very good location making it easy to transport to different parts of the city.
Staff is friendly and amazing. Breakfast is of a nice quality and quantity.
The only thing that need to be improved is the men bathroom near the pool as it was locked and I end up using the woman bathroom instead , with my wife in the look out. Some of The gym equipment is outdated but that was not a big deal for me as I only used it once.
Will definitely stay again in Novotel and recommend it to friends and family.

Leisure Family_with_children

10/10

Exceptional

13 Jul 2024

Zeinab

We liked the staff, super friendly

8/10

Excellent

03 Jul 2024

Jessica

Good value Cairo stah

Great stay with convenient location within Zamalek. Room is comfortable with the right temperature. As with other Cairo hotels, the room needs updating. Good breakfast and 24 hours gym is a plus

Friends_and_family Family

6/10

Pleasant

25 Jun 2024

Mohsen

This hotel is a 3 star. Average accommodations and dated room and facilities . Selection of food at breakfast is limited.

Leisure Self

10/10

Exceptional

19 Jun 2024

Simon

Excellent breakfast buffet, very clean hotel, amazing views from the roof top restaurant over the Nile. Kids really enjoyed the swimming pool. Good location.

Leisure Family

10/10

Exceptional

12 Jun 2024

Mustapha

Good and very safe location, excellent view, service, food option, and friendly staff. I highly recommend

Leisure Family_with_children

10/10

Exceptional

01 Jun 2024

Adib

Great location friendly staff

8/10

Excellent

28 May 2024

Eoghain

Overall nice stay. Card system needs updating - it doesn't work in the lifts. And they should only start cleaning up breakfast at 10.30am if they say it ends at 10.30am, and not start taking stuff away at 10.25am.

But we enjoyed and would certainly return.

Leisure Friends

10/10

Exceptional

26 May 2024

Khalid

The hotel location is great and the staff were nice and helpful.

Leisure Family

2/10

Poor

25 May 2024

Dania

The front desk staff are really weird, and they talk to customers in a super rude and messed up way. The receptionist even chased me to the elevator to yell at me and cuss me out. I don't even know what else to say, they're hands down the worst employees I've ever seen, except for the nice lady who works with those monsters. I give this hotel a zero rating. The worst stay ever in my life not a safe hotel at all

Leisure Friends

2/10

Poor

18 May 2024

hazem

I did not like over charges . They put sodas and chocolates in the fridge, they didn’t tell me in the check in that you pay for it if you drink it or eat it . Other hotels they refill for you everyday for free . Whatever
This sodas and chocolates wasn’t worth 200 Pounds which is4$ . They charged me 1700 pounds which is 40$
. Also food in the roof cafe was really bad me and my wife had a food poisoning.

Family

8/10

Excellent

10 May 2024

Verified traveler

Perfect Service Hotel

The first room we entered wasnt what we expected so we went down to the desk and the staff manager Mohamed immediately helped us update our room to a much nicer one with a beautiful view on the river of Nile. The service was exceptional from all the staff during my stay there. And the food (tho sometimes expensive considering its egypt) was delicious. The only downsides we saw was the first rooms toilet, the cold pool, and that you have to pay a specific sum to eat at the terrace restaurant (1000 EGP on weekend days) but there are more than one restaurant to eat at there so for me it was definitely worth it and if I had time I would've stayed there for another night.

Partner

8/10

Excellent

27 Apr 2024

Kedisha

Highly recommended

The hotel was very nice, the staff was very friendly and the location was very easy to get in and out of.

Partner

6/10

Pleasant

13 Apr 2024

Duha

Its very clean, the dining option is very limited

Leisure Family_with_children

8/10

Excellent

08 Apr 2024

Jonghyun

Very friendly hotel. Everything was fine and no noise at night unlike some previous reviews. Only issue was not available swimming pool (under renovation) and the quality of the rooftop restaurant.

Leisure Family_with_children

10/10

Exceptional

27 Mar 2024

Saba

10/10

The hotel has a beautiful location overlooking the Nile River. And the staff are very friendly and helpful. The food was good. it was really nice to stay there. I recommend this hotel to everyone.

Friends_and_family Family

8/10

Excellent

22 Mar 2024

Paola

Everything good

Leisure

10/10

Exceptional

19 Mar 2024

Sylvester

Location location location. Amazing hotel awesome and friendly people. Very clean and breakfast included is always a plus

Leisure Family

10/10

Exceptional

19 Mar 2024

Mutaz

very nice

Business_and_leisure Self

10/10

Exceptional

16 Mar 2024

Esmeralda

Staff was extremely friendly, courteous and helpful. My checkin receptionist, Mohammad D., even ordered some items for me from the local pharmacy and had it delivered. Very kind. Thank you again for a wonderful experience.

Leisure Self

10/10

Exceptional

18 Feb 2024

Yanwen

The room is spacious and the bed is comfortable. There are nice and decent options for the breakfast. The staff is friendly. The only downside is the traffic noise as it is close to a main road and roundabout.

10/10

Exceptional

17 Feb 2024

Jing

Very friendly staff! Thank you for your hospitality! 😊

6/10

Pleasant

12 Feb 2024

Verified traveler

Dishonesty

The fire alarm rang 3 times during my stay, but receptionists said this was \"like training and so on\".
However, there was no notice for it. I guess there seemed to be something wrong with the fire alarm system.
Therefore, I asked them to inspect it.
When I checked out, I asked the reason, but they said that I didn't know anything.
I was really disappointed with their dishonesty.

Self