Name: Novotel Chartres
Address: 5 ter avenue Marcel proust, Chartres, 28000, FR

6/10

Pleasant

22 Jul 2026

yasmin

Hotel location very good , dinner not as good as expected , breakfast nothing exceptional, bar didn’t use , only had a glass of red wine ..
generally very busy hotel .
Overall standard not as good as other Novotel , room with no fridge , no safe , no body lotion , shower area not that practical …
Okay for one night , wouldn’t want to stay longer …

10/10

Exceptional

14 Jul 2026

PHILIPPE

Nice location, very convenient, the swimming pool was really a benediction.

Partner

10/10

Exceptional

11 Jul 2026

paul

Abc

Partner

4/10

Poor

10 Jul 2026

Ulrika

Staff super rude and not helpful. Ignorant.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Andrea

The breakfast was excellent and a great way ti start the day.

10/10

Exceptional

07 Mar 2026

Jessica

Great

Self

10/10

Exceptional

08 Nov 2025

Jonathan

cleam quiet room. Awesome and caring cleaning staff.

Partner

10/10

Exceptional

06 Nov 2025

Jonathan

clean hotel. nice staff. the cleaning staff cared a lot about the rooms. it was obvious by the way the room felt so clean everyday.

Partner

4/10

Poor

06 Nov 2025

Asha

The rooms are old especially the carpet and some of the staff are unfriendly and rude.

Business_and_leisure Friends

8/10

Excellent

03 Nov 2025

Rhonda

Wonderful staff and extremely comfortable sofá bed! I really appreciated having hair comditioner in the shower and also a bathtub. The exercise room was very nice.

The sofá bed had some mechanical issues so it took time to get it resolved by staff person after a long travel day and late night arrival into the early am.

Also they requested $10 extra for a 1 hour l late checkout which was a surprise since i travel weekly/constantly and most places i stay offer at no extra charge.

Overall still highly recommended due to comfortable clean accommodations and super helpful staff.

Friends_and_family Friends

10/10

Exceptional

10 Oct 2025

Julian

Staff at the bar and in the breakfast area was kind and professional. The hotel is lovely and nice designed

Leisure Family_with_children

10/10

Exceptional

14 Sep 2025

Warren

Nice modern room

10/10

Exceptional

14 Sep 2025

Rod

Great stop-over

Lovely practical hotel with very friendly and helpful staff. Great breakfast choice too

Partner

6/10

Pleasant

01 Sep 2025

Sarah

Good food, convenient location,

4/10

Poor

27 Aug 2025

Neil

Needs refurbished worn

Partner

8/10

Excellent

25 Aug 2025

Gwladys

mitigée

bel accueil.
Une chambre plutôt propre.
Dommage de ne pas avoir de bouteille d'eau.
et une salle de sport ouverte de 9 à 21h seulement. ( car surement mal placée, pour ne pas déranger les occupants).

Partner

8/10

Excellent

24 Aug 2025

Yi Jia

The toilet is not clean at all. The toilet bowl has yellow stain.

Leisure Family

10/10

Exceptional

30 Jul 2025

Alexis

Hôtel agréable et personnel aux petits soins.

Superbe hôtel, facile d’accès avec un grand parking. Lobby confortable et superbe accueil du personnel.
Le restaurant bien qu’un peu cher est très bon et agréable.
Les chambres sont confortables et bien pensées. Je ne sais pas si j’avais des voisins mais je n’ai absolument rien entendu pendant mon séjour.
Le seul bémol est une piscine non chauffé alors que la région je dirais l’impose.
J’étais venu pour m’y baigner avec mon fils mais c’était trop froid.
Un panneau d’accès pour la piscine ainsi que des peignoirs seraient un plus.
Donc dans l’ensemble si on enlève le manque de confort pour la piscine l’hôtel était parfait.

Friends_and_family Family

6/10

Pleasant

24 Jul 2025

Séverine

Hôtel bien, restaurant moyen

L’hôtel en lui-même est très bien, mais nous avons mangé au restaurant qui fait buffet, nous sommes arrivés à 21.15 et bien qu’il ferme à 22 heures il n’y avait pas plus beaucoup de choix et les plats chauds étaient presque tous froids. Nous 3, et nous étions vraiment déçus du restaurant
Sinon l’hôtel est bien situé, propre, confortable et staff à la réception et au bar souriants.

Business

8/10

Excellent

24 Jun 2025

David

Hot options for breakfast had all gone by 0830

Leisure Partner

8/10

Excellent

24 May 2025

Brian

Novotel Chartres

Having stayed here many times I appreciated the renovations and modernization of the lobby and the rooms.

Business

4/10

Poor

27 Jan 2025

Jean-Francois

The safe did not work and the heating did not work properly

Leisure Partner

8/10

Excellent

03 Oct 2024

Brian

Novotel Chartres

Business hotel mainly. They have recently renovated the lobby and the rooms which are comfortable. Staff are friendly and professional.

Business

10/10

Exceptional

31 Aug 2024

Susan

Great place to stay

8/10

Excellent

17 Aug 2024

Dexter

Noisy corridors

8/10

Excellent

13 Aug 2024

Adam

Nice for a stopover.

Reception areas and bar/restaurant are modern and fresh, rooms a little dated but clean and comfortable.

The pool was nice to be able to cool off in on a hot day after a long drive from the Alps.

The evening meal was nice, and so was the breakfast.

Staff mostly helpful, however we did feel at times the service was little below what we've come to expect from Novotel.

For example, my wife was in need of some sanitary products on the morning of our departure, the receptionist said they had run out and hadn't gotten around to ordering anymore. No effort was made to assist beyond this, which was a disappointing end to the stay.

Friends_and_family Family

6/10

Pleasant

03 Aug 2024

thierry

Room are dated

4/10

Poor

31 Jul 2024

Steven

Could have been great, enjoyed but but snooty

No milk in room, blamed plastic, but could have a paper carton on the room fridge

2 coffees in a 4 person room

Still the silly uncomfortable sofa beds… can’t someone invent a god one

Ran out of the bacon (which was lovely)… until no more and 25 minute wait and still none.

Very continental with large range of cheeses and high end dining and breakfast (no coco pops here).

Pool was basic but nice

Not cheap

Scruffy area but interior smart.

Good kids internal area

Door creak and don’t shut behind you,

Fan in toilet rubbish

Only half a roll of toilet paper (shouldn’t have to ask for)

Such a wet bathroom with no extraction and shower screen 50% of shower and water everywhere

Friends_and_family Family

4/10

Poor

25 Jul 2024

Myriam

Decevant

Déçus de cette nuit passee au Novotel.
Au 1er coup doeil, nous sommes surpris par la beauté, la deco de l'entrée, bar, restaurant.
En revanche, lorsque l'on monte dans les etages ,une tres mauvaise odeur regne, comme dans notre chambre.
Le lit netait pas tres fait, aveec une alese jetable dechiree a plsuieurs endroits. Les oreillers n'étaient pas du tout confortable...et pour finir, le flacon pour le savon liquide à main etait vide.
Pas la hauteur des novotels que nous avons pu frequenter.

Friends_and_family Family

8/10

Excellent

16 Jan 2024

Sheila

Nothing special to add

Leisure Family

10/10

Exceptional

28 Aug 2023

Richard

Great stop off hotel with the kids. Clean & comfortable with helpful, cheerful staff.

Leisure Family_with_children

6/10

Pleasant

07 Aug 2023

NALINI

Hotel was great but the food for dinner and breakfast was poor, cold and some was inedible which was a shame

Leisure Family

10/10

Exceptional

30 Apr 2023

Alexis

Parfait

Friends_and_family Family

6/10

Pleasant

03 Feb 2023

stuart

The evening menu was a little poor for my tastes so had to eat out each night. And i wasnt able to get an arranged early breakfast as i had to leave early to catch ferry. Otherwise room was very nice and staff were very friendly.

Business

4/10

Poor

05 Oct 2022

Michael

Not coming back!

The restaurant is a disgrace.
Extremely poor service
Clueless staff
We stayed here on the way down south as an alternative to BB hotel , not worth the extra

Business

8/10

Excellent

26 Sep 2022

CAROLINE

Staff brilliant as sorted out meal in evening & breakfast to take with us the next day as I couldn’t eat much

Partner

6/10

Pleasant

17 Sep 2022

Malcolm

Disappointing

Easy to find from motorway but a good way out of town centre which can be reached by bus from just outside hotel. Room quite good with big TV but only one English language channel but very stingy with tea and coffee which was only available with paper cups.. Restaurant very disappointing. After not very nice main course (steak and unappetising looking baked potato)
waiter asked if we would like dessert. We said yes and he left to get us a menu but simply never came back.
On the plus side selection at breakfast was very good.

Partner

8/10

Excellent

17 Aug 2022

Verified traveler

The hotel was as expected a little further out than expected but fine

Friends_and_family Friends

10/10

Exceptional

14 Aug 2022

Gianluca

Excellent level of service. Access to Swimming pool is a plus. Enjoyable and neat property for families and individual travelers as well.

Leisure Family

6/10

Pleasant

09 Aug 2022

Verified traveler

A disappointment

We were not very impressed.
Our room was worn, the air on did not work well.
The room was not provided with towels for 4 people
The safe didn’t work
There were too few staff on for breakfast it was very busy and little food available

Friends_and_family Family

10/10

Exceptional

09 Nov 2021

Kader

Great on the way spot

Room was clean and tidy. The breakfast buffet was superb, something for everyone. Very nice to have an electric charging hub for our car (these are not as readily available in France at the moment, so it was great to have the car charge while we were sleeping).

Partner

8/10

Excellent

14 Aug 2020

Kathryn

Perfect stopover hotel. Nice little pool, clean rooms and close to city centre. Breakfast a bit basic for its price.

Friends_and_family Family

10/10

Exceptional

01 Nov 2019

Nicolau

Great stay

The staff were welcoming and friendly. The room was clean and comfortable. We loved the kiddies breakfast bar - and the buffet was varied and delicious not to mention great coffee! Thanks for having us!

Business Family

10/10

Exceptional

23 Oct 2019

Verified traveler

Very good hotel for a reasonable rate. It seemed to cater to travelling business people. Breakfast was good but extra.

Leisure Family

8/10

Excellent

29 Sep 2019

Brian

Much better than before

I have stayed here numerous times. They just finished renovating the reception area and the rooms. It was very well done and tasteful. The rooms are comfortable and have a modern outlook.

Business

10/10

Exceptional

30 Aug 2019

Sally

Lovely family stay

Lovely clean hotel, with all the amenities you'll need. A good breakfast and friendly staff.
Just a short drive to Chartres centre.

Friends_and_family Family

8/10

Excellent

20 Aug 2019

Colin

Excellent stopover on our way from Zeebrugge to the Dordogne.

Family

6/10

Pleasant

15 Aug 2019

Verified traveler

The pool would have been lovely for a swim before breakfast but the opening times of the pool and the restaurant didn’t allow you to do both. We chose to swim as we had especially chosen the hotel because it had a pool but that meant we had to go elsewhere to have our breakfast. We weren’t happy about this and it rather spoiled our experience.

Leisure Friends

10/10

Exceptional

04 Jul 2019

Anne

Superb

Family

8/10

Excellent

09 Jun 2019

timothy

Pretty good stay

Service at the hotel was very good. There were some items in the room that didn’t work like the safe and others

Family

10/10

Exceptional

30 May 2019

Verified traveler

We really enjoyed our short stay. Excellent amenities and staff delightful
Great value for money

Leisure Partner

6/10

Pleasant

24 May 2019

Brian

Convenient and Clean

I have stayed here many times over the years and it is very convenient and well run property with professional staff. I think they upgraded the beds but I found them to be more uncomfortable than before which wasn't great either. Other than that all good..Wifi was excellent.

10/10

Exceptional

22 May 2019

Isabelle

Great stay.

6/10

Pleasant

03 Apr 2019

Verified traveler

Reasonably priced, easy parking. Out of town centre so would need to drive to eat off site or see any attractions. Comfortable stay.

Leisure Family

6/10

Pleasant

03 Oct 2018

Jenny

Very average

Long way out, very perfunctory hotel - staff weren't that interested in service

Partner

6/10

Pleasant

24 Sep 2018

Verified traveler

Spacious room and excellent breakfast but room heat barely working in chilly fall weather. Desk staff welcoming and helpful. Housekeeping forgot to leave towels and bedsheets didnt fit properly. New matresses with too small sheets that wouldn't stay on. Dinner in the restaurant completely disorganized on all nights.Waited 20 minutes for a menu and another 20 for our order to be taken with no drinks. What should have been a leisurely pleasant dinner turned sour. Wait staff seemed to focus on only one table at a time. Some guests left in total frustration; others got up and helped hemselves to water and bread from the service area. Unfortunately we had prepaid half board so had to wait it out. Dine elsewhere.

10/10

Exceptional

22 Sep 2018

Jack D

Another good Novotel hotel.

We frquently stay at Novetel properties for their consistent quality. Novotel Chartres did not disappoint.

Partner

10/10

Exceptional

17 Sep 2018

Verified traveler

Good hotel for a stopover or for visiting Chartres

We used this hotel en route to and from our holiday destination. The room was really clean and nice to have a separate loo from the bathroom. Setter and desk in ro as well. Restaurant and bar areas clean and modern, staff very helpful and friendly. Excellent breakfast.

8/10

Excellent

09 Sep 2018

ga

Good hotel for a break in a journey

Good dinner and breakfast. It was an ideal place for us to stop on our journey and we have used this hotel before

6/10

Pleasant

20 Aug 2018

Conor

Comfortable but disappointing value

Novotel is a great chain for families with young children - the kids stay for free, pool etc. But as a mature couple, we were disappointed. Particularly with the restaurant evening meal - we paid in advance for an all inclusive which was a mistake. The value of the 2 course formule meal was €24 max, and the upfront charge of £49 for 2 is higher; worse it limits your options to the short menu, with little choice. The quality of the food was poor - the tuna was \"old\" (to be kind) and the fish course overcooked and left to go cold before serving. The service was poor. The location is out of town - in keeping with Novotel - which means other dining options require a drive. However the room was comfortable, which is important. And the breakfast is decent, if expensive. Overall, more 3 stars than 4, I would say.

Partner

8/10

Excellent

08 Aug 2018

Stuart

Good stop over point on journey through France

stop over from southern France to UK. Reception good, restaurant bar good, pool ok (but has one), rooms ok. Only down side is the distance from town (15 to 20 euros each way in taxi)

Family

6/10

Pleasant

02 Jul 2018

Mrs M

Very disappointed with the menu in the restaurant. Need to remember Sunday is not a good night to eat in the hotel

4/10

Poor

09 May 2018

Giorgio

This should not be a 4 star hotel

Partner

10/10

Exceptional

18 Apr 2018

Thomas

Everything you need and close to town.

Great Hotel. Food at hotel was great

10/10

Exceptional

03 Apr 2018

Ali

Perfect Stop-off

Perfect stop-off on the way back to Dieppe from the Alps and we wanted to overnight in a town where there was something to see. The only downside is that this hotel is about half an hour's walk from the centre of Chartres, but we were in the car which took 10 minutes and parking was easy.

The staff were great, the room was big enough and the beds really comfortable, even the sofa bed our son had. The breakfast was one of the highlights - there was all you'd want and more and the lady in charge of it all was lovely. All in all a great stay - we will definitely return to this hotel.

8/10

Excellent

02 Apr 2018

Tim

My only complaint is the weird sized rock hard pillows. Apart from that, we enjoy stopping over at this hotel on our way south. This was our 4th visit.

Family

8/10

Excellent

27 Feb 2018

ken

Comfortable and lean

Comfortable bed but shower very messy to avoid puddle on tiles

8/10

Excellent

18 Jan 2018

David

Very pleasant stay.

We arrived late because of heavy traffic and the receptionist was welcoming and helpful. The bar and restaurant are very nice but we chose room service because we were tired. We chose omelettes and they were delicious.
The staff were friendly and efficient and spoke perfect English when our French faltered.

Family

10/10

Exceptional

18 Aug 2017

maureen

easy parking and good access to city centre. Breakfast pretty expensive and not very appetising

10/10

Exceptional

11 Aug 2017

Jason

A very nice hotel

We had a very pleasant stay. Rooms were lovely & the hotel restaurant is good. We will come here again.

Family

8/10

Excellent

28 Jul 2017

Daniel

Location very close to autoroute

Family

6/10

Pleasant

22 Jun 2017

Eccles

NO RECEPTIONIST FOR 15 MINUTES.

NO RECEPTIONIST WAS AT THE COUNTER. HAD TO WAIT FOR 15 MINUTES BEFORE THE YOUNG FEMALE RECEPTIONIST FINALLY SHOWED UP FROM THE BACK. WE CHECKED IN LATE IN THE EVENING,
APART FROM THIS ALL WAS OK.

8/10

Excellent

30 May 2017

Brian

Very Good

You have a consistent level of service and condition of the hotel and grounds. Stayed here many times and it is always good. They seemed to have modernized the rooms but I personally find the beds uncomfortable.

8/10

Excellent

27 May 2017

Angela

Good rooms. Fine for a stopover

Good comfortable bedroom and bathroom. Although there is a pool there are only 7 sun beds and no other chairs to sit on. Food is mediocre and wine was expensive at €27 for a basic wine

Partner

10/10

Exceptional

14 Feb 2017

Eccles

VERY GOOD

Partner

4/10

Poor

03 Sep 2016

Felipe

Never coming back

Staff really not friendly. Needed 1 hour to check in, and I was the only one at the balcony. The changed me a fee even when I got the email that everything was payed. Never coming back for sure!

10/10

Exceptional

31 Aug 2016

Mary

It was a stop over to break up long journey travelling home. Chartres is half way stop. Novotel was lovely, clean, friendly, food delicious and we were able to take our dog! That was the main reason for booking there.

Family

8/10

Excellent

21 Aug 2016

Verified traveler

Common areas on main floor (e.g. lobby, reception and pool) all lovely. Upstairs Hallways looked a little tired and scruffy. TV remote and shower handle broken so I let them know. Staff very polite and helpful.

8/10

Excellent

14 Aug 2016

Bob

Nice hotel

This hotel was quite comfortable and was within easy driving distance of the cathedral.

4/10

Poor

28 Jun 2016

Verified traveler

Travelling Holiday

Very disappointed with the hotel for a 4 star 1st room smelt of cigarette smoke, complained were moved this room was tired carpet grubby, furnishings looked old, plastic glasses, paper cups for hot drinks were disappointed.

Partner

10/10

Exceptional

23 May 2016

Eccles

VERY GOOD EVERY TIME

VERY GOOD EVERY TIME

10/10

Exceptional

28 Apr 2016

Jackie

Return home

Stayed for 1night on our way back to england

Partner

10/10

Exceptional

11 Feb 2016

Rhon

Good value stop over

Above average hotel for an overnight stop. Excellent breakfast buffet.
Good restaurant for casual dining.

Partner

8/10

Excellent

03 Jan 2016

John

Odd location but overall a great stay

Stayed here last minute with family. Hotel location seems sketchy in the dark, but the hotel is in excellent condition, manned with helpful staff, and is kid friendly. We were not disappointed at all. If you're looking for a nice place to crash, this spot does the trick nicely.

Family

8/10

Excellent

04 Nov 2015

andrea

Good restaurant and location

Great location for us as a stopover and good free parking. Staff on reception very efficient and friendly. Only one complaint: there seems to be some smoking rooms on second floor and the whole corridor smells of stale cigarette smoke. Don't expect this.

8/10

Excellent

30 Oct 2015

John

First class

Travelling to England from Switzerland,night stop,easy to find,good welcome,close to the city,nice bar and restaurant.

Partner

10/10

Exceptional

22 Oct 2015

Eccles

SUPERB STAY 10/10

SUPERB STAY

8/10

Excellent

10 Oct 2015

Lorraine

Very satisfied , comfortable and very good value for money

Partner

6/10

Pleasant

26 Sep 2015

inna

Normal chain hotel in the city center. we quickly settled in hotel

10/10

Exceptional

26 Sep 2015

Brian

Excellent choice in Chartres

I have stayed here a number of times. The hotel is efficient and offers secure parking/ restaurant and room service. The staff are always friendly and professional.

10/10

Exceptional

11 Sep 2015

Charles E

A little difficult to find. Some what remote from the center.

Partner

6/10

Pleasant

01 Sep 2015

Verified traveler

Overpriced and bad quality food

Overpriced food in the hotel bar, different treatment for English versus French families, no bread no water offered for the table, seemed understaffed and service was carried out by kitchen staff, food quality was extremely disappointing for French standards - and both dinner and breakfast were very over priced! As a family we did not enjoy it for the lack of honesty...

Family

8/10

Excellent

31 Aug 2015

Paul

Great hotel only stayed one night as passing through from Spain to Calais heading back to the UK

Family

6/10

Pleasant

26 Aug 2015

Verified traveler

A lovely hidden hotel

Once we found the hotel it was great.
The Staff were nice, the food and service were good.

DID or Do other guests find it diffcult to find? Our GPS took us within 500m but we had a job to locate.

Partner

10/10

Exceptional

09 Aug 2015

Matthew

A very relaxing and comfortable hotel

very nice comfortable hotel, very clean .would definitely stay there again.

Family

8/10

Excellent

25 Jul 2015

David

Stop-over with young children

Decent hotel with good amenities. Located on ring road around Chartres but just a 10 min drive into lovely city centre. Service generally very good but not a breakfast. One double with twin sofa bed. Had to stuff cushions and pillows in to gap between beds to stop small children falling in! Accommodation very slightly tired but great value stay with a wide choice at breakfast included.

Family

8/10

Excellent

24 Jul 2015

Bill

Nice hotel in quiet easily accessible area

No complaints, staff were very pleasant and efficient. Room was excellent. Food was more than adequate. Felt that there should be more staff on at breakfast time the few that were on had a lot to do which resulted in things like scrambled eggs running out

8/10

Excellent

19 Jul 2015

Verified traveler

Good stopover hotel.

Nice hotel - looks quite upmarket from the entrance and lobby, restaurant etc modern and inviting. Staff pleasant but not overly friendly. Room very well equipped and lovely comfortable bed. Other guests quite noisy and inconsiderate but that seems to be the case everywhere we stay (perhaps I'm fussy)!! Pool nice and breakfast really lovely and great variety. Some road noise but probably not as much as if it was nearer the centre. We didn't have dinner at hotel as quite pricey but chain restaurants only a short drive away.

8/10

Excellent

19 Jul 2015

Ben

Good quality. Good for families.

We stayed overnight with our two children. This is a standard Novotel set up and is great for a family of four like ours. Friendly staff. Good parking. Easy drive down to the old town and the cathedral. The night lights show on the cathedra was great to see.

Family

10/10

Exceptional

06 Jul 2015

MICHAEL

Brittany trip

Pricey, hard bed and pillows, well bring you own!! Breakfast a little steep too, skipped it, but for our needs long drive and a place to crash in-between destinations, it works. Free wifi worked like a charm and free parking!!!

There are always trade offs. :)

Family