Name: Grand Hyatt Athens
Address: Syngrou, 115, Athens, 11745, GR

Grand Hyatt Athens

Athens · Greece

100 reviews shown

6/10

Pleasant

20 Jul 2026

Deramise

The stay was okay. The hotel's saving grace was dinner and breakfast in my opinion.

Friends

2/10

Poor

20 Jul 2026

Johnny

Terrible check in, dirty facilities, not helpful staff. Location was terrible. Had to taxi everywhere. Pool was nice though

Friends_and_family Family

6/10

Pleasant

20 Jul 2026

sarkis

Very busy hotel, understaffed long waiting time to check in and check out

Family_with_children

10/10

Exceptional

18 Jul 2026

Rebekah

This was a fabulous hotel. Great staff, good food/drinks available, and we LOVED the pools :)

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Tracie

Room was clean, nice, and had everything you would need. Multiple pool options was a plus. Family friendly but also perfect for thhose traveling without children. About a 25 min walk to the middle of all the highlights or a quick taxi/bus ride. Plenty of shops nearby, restaurants onsite. Would stay here again

Partner

4/10

Poor

17 Jul 2026

Maziar

Not a 5 star resort

Friends

8/10

Excellent

17 Jul 2026

SEAN

Great to transport to our cruise. The shuttle to the Plaka was the best amenity. The service was good but not great at the rooftop pool.

8/10

Excellent

17 Jul 2026

Jamie

Absolutely loved having the plunge pool. The property is old and could use a good cleaning. But the space and pool were a good bang for our buck.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Sheavonne

Spectacular views, clean well maintained- staff was ok not the best for service or friendliness. Hotel itself was amazing. Spa staff was friendly and helpful.

Family_with_children

2/10

Poor

16 Jul 2026

pradip

Found lots of ants in room when checked in and room condition was bad

Family_with_children

10/10

Exceptional

15 Jul 2026

Alexandra

Amazing place to stay!! Rooftop pool and View is beautiful.

Family

2/10

Poor

14 Jul 2026

Josiah Q

Horrible check in and not very nice rooms. AC hardly worked. Not up to par

Partner

2/10

Poor

13 Jul 2026

Weixue

Pretty bad experience, the hotel is too old and not clean. The check in staff is nice.

Business Family

2/10

Poor

13 Jul 2026

Mashaal

Took far too long to check in. They disabled our keys before checkout time and we had to go down to checkin desk to get keys rekeyed. Of the 5 rooms in our party this happened to all. Some of them resorted to going to cleaning staff to open rooms to get luggage out for Transport to airport. Good news is the breakfast buffet was fantastic. Service speed at front desk is a major concern and elevators are slow as well. Unfortunate.

Family_with_children

2/10

Poor

13 Jul 2026

Jonathan

Probably the worst 5 star hotel I have stayed in. The food by the pool was inedible, there is a complete lack of space, housekeeping completely unhinged and the sheer mass of people in the lobby and queueing at all times is insane.

If you think you can use this as a nice central Athens base, with a pool you can hop in and out of - don’t , you can’t!

4/10

Poor

13 Jul 2026

William

This hotel is a major mixed bag.

The positives: Room was spacious, comfortable bedding, very nice spa/indoor pool/steam room/sauna, amazing views of the Acropolis from the rooftop pool and bar (having a drink there at night was the highlight of my stay)

The negatives: The location is very sketchy. It is surrounded by three huge strip clubs with prolific signage. I would not recommend it for children. It’s not in the heart of the city, so you need a 5-10 minute taxi or shuttle to get to the main attractions. The food offerings in the concierge lounge were terrible, and there was trash all over the floor. I propped up my feet on a coffee table because of the trash (mostly nuts). I was promptly asked my a member of the staff to remove my feet from the coffee table.

By far the worst problem is the check-in. It was HORRIBLE. I would estimate I waited 30 minutes in line to find out my room was not ready and that I would have to go back through the same line later. I heard many other guests complaining about it and have seen this comment in many other reviews. The front desk was chaotic every time I entered and exited the hotel. I feel sorry for the staff, because they were very nice. This is a management issue. There is absolutely no excuse for management to allow the hotel to be woefully understaffed and for its processes to be so inefficient. Start by cross-training staff to assist with check-in! Plan to spend a long time in line. Or stay somewhere else.

Friends_and_family Friends

8/10

Excellent

12 Jul 2026

MANYA

Location was little away but 6-7 min uber ride was all we needed.
Hotel is very busy. Naturally I guess gives the feeling of not super clean. Don’t look under the bed you will not be able to sleep.

I just wish staff were little more friendly. Little more clean with detail. Towels and sheets super clean. View from the roof top is spectacular.

Family_with_children

2/10

Poor

12 Jul 2026

Bina

Check in took 1 and a half hours and nearly caused us to miss our tour. The line was disorganized with people cutting and no rhyme or reason. After an hour when we got to the counter, the employee said one minute and literally never returned. Speaking with other guests this was a common occurrence over the past couple of days. In fact, a bellhop also empathized and stated the lack of staff was the owners decision. The rooms were clean and the amenities were good and we began to forgive the stressful check in experience. However, they had locked us out of our rooms before our check out at 11 causing commotion and delay in our plans to travel to the airport. I recommend choosing a different hotel rather than deal with their inefficiencies.

Family_with_children

2/10

Poor

11 Jul 2026

Neil

The hotel is literally a disaster. Don’t stay here if you want a good experience. Bad amenities and rum down rooms don’t be swayed by online pictures. Check in is literally a disaster. Stay away.

Self

10/10

Exceptional

09 Jul 2026

Ruth Simeon

Perfect location. Lovely place.

Family

10/10

Exceptional

08 Jul 2026

Marissa

Beautiful hotel loved the spa amenities and rooftop view.

Partner

8/10

Excellent

07 Jul 2026

Lazaros

Stay there when in Athens

Family_with_children

10/10

Exceptional

04 Jul 2026

Scott

Amazing pool and the breakfast was lovely

10/10

Exceptional

03 Jul 2026

Paul

Best view in Athens. Great pools, spa, dining

Family_with_children

10/10

Exceptional

03 Jul 2026

Kadeem

This property was very nice. Recently renovated and very spacious. The room was very well appointed with everything you need at your reach. The view is exceptional especially from the Resturant next so pretty. I love that the hotel has 3 pools available.

Self

6/10

Pleasant

03 Jul 2026

Daniela

The staff at reception was very slow and inexperienced. Our room cards stopped working before the checkout time, which created quite an inconvenience

8/10

Excellent

02 Jul 2026

Francois

Proche des transports.

10/10

Exceptional

29 Jun 2026

Kirsten

Rooftop pool fabulous (Yuri most helpful and kind waiter we have met on entire trip😊), Rooms spacious, breakfast delicious,

Partner

10/10

Exceptional

28 Jun 2026

Kelly

Comfortable experience

4/10

Poor

27 Jun 2026

Randeep

Nothing Grand about this Grand Hyatt. In a country with abundance of warmth and solid hospitality, this was a strange outlier at the end of our trip.
Poor Service across the board
Super unwelcoming staff
Average breakfast in terms of spread and quality
Tiny bathrooms
Overall seemed understaffed
Very to the point - 3.5 starish attitude overall.
Disappointing to say the least.
@Grand Hyatt as a brand this affects you more than the hotel which seems to be doing well. I’ll think many times before booking another Grand Hyatt knowing usually it’s a fairly solid product. But maybe there is no brand oversight.

8/10

Excellent

26 Jun 2026

benjamin

Located in a busy area but safe because of the amount of security. Not too close or walkable to major sight seeing.

Family_with_children

10/10

Exceptional

25 Jun 2026

Michael

Family_with_children

6/10

Pleasant

25 Jun 2026

Rita

The property is clean and beautiful. In our room the main door stuck and was very difficult to open and close without a loud noise. The bathroom door lock didn't work and we couldn't keep the bathroom door closed. We planned to use the shuttle service however when we arrived at the port with our family there was no one waiting and we were told it would be at least 40 minutes before we could be picked up. (Our shuttle to the airport the next day was early, clean and very nice.)

We reserved the \"deluxe family suite\" which is 2 connected rooms-- they were both very nice and spacious. Our check in was at 3:00 however our second room wasn't ready until 5:00 (we were there at 3:30 waiting) and we had to call and wait for the door to be opened between rooms and to get a rollaway bed that had been confirmed prior to the stay to be brought in and set up. We weren't fully in both rooms with the bed until 6:00. Normally this wouldn't be a big deal but we were traveling with small children which made this process pretty stressful. There were a couple of very large groups checking in around the same time which I think added to the delays so this might not be a typical experience.

Family_with_children

8/10

Excellent

24 Jun 2026

Paul

The hotel is out of the way of the Plaka, the Acropolis and Monasterky.
Buffet breakfast was excellent.
The free shuttle to the Acropolis area was decent.

Partner

8/10

Excellent

24 Jun 2026

Angela

We picked this hotel because of the adult infinity pool and the view of the Acropolis which did not disappoint however there were kids at the pool and this was not enforced.

The Front Desk staff was fabulous as they were a professional and friendly. but everyone else was not Our refrigerator didn't work and we had to order ice twice a day.

I felt like I was in downtown Baltimore city as there were strip clubs and sex shops nearby but that did not bother me. If I stayed in Athens again, I would stay at a smaller boutique hotel closer to the Acropolis.

Friends_and_family Friends

4/10

Poor

23 Jun 2026

Jessal

Decent hotel

10/10

Exceptional

22 Jun 2026

Kathleen

One of the best breakfast buffets. The view of the ocean on one side and the acropolis on the other can't be beat. Great staff and the assortment of high quality of food choices would make us come back.

Friends

6/10

Pleasant

17 Jun 2026

Erin

Room was on bottom floor and in an obscure location. Pool area was gorgeous and so nice for sunset.

Partner

10/10

Exceptional

16 Jun 2026

Chantal

Hôtel près de 2 autobus touristiques ( big bus et sightseeing). Se rendre à Athènes à pied peut être long et fastidieux, mais revenir d’Athènes vers l’hôtel se fait quand même bien. Nous avions tendance à prendre un transport pour l’aller et revenions à pied.

Le personnel de l’hôtel est gentil et accueillant.

Les chambres sont confortables et ont une bonne grandeur.

Le principal atout de l’hôtel est sa piscine, terrasse et restaurant sur le toit, la vue y est exceptionnelle.

Le buffet déjeuner est très bon et généreux, il y a beaucoup de choix et tout ce que nous avons goûté était très bon.

Family

10/10

Exceptional

16 Jun 2026

Jessica

Roof pool was exceptional.

Partner

4/10

Poor

15 Jun 2026

Laura

I got a pool room pool was 12 inches deep super small and cold

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Zach

Very clean and beautiful rooftop

Partner

6/10

Pleasant

14 Jun 2026

Claire

Other than the mini fridge not working and having used items in it, and the shower leaking everywhere it’s a nice hotel. The roof top pool is really nice and a definite bonus

Friends_and_family Friends

10/10

Exceptional

12 Jun 2026

Charles

The hotel was luxurious, the staff was so helpful from bringing our bags up to our room, and holding them for us until check in. The view from the rooftop was breathtaking. Would stay agin!

Partner

10/10

Exceptional

12 Jun 2026

Juan

Hotel was super nice, booked a big spacious room for 3 people. Hotel staff was amazing and very helpful.
Very empathetic with guests needs.

Family_with_children

8/10

Excellent

09 Jun 2026

Krystle

The property is beautiful. The lobby was decorated beautifully with the chandelier and the art wall. The location is great - rooftop dining provides spectacular views (day or night time.) dining was decent as well - breakfast options were plentiful and the dinner was delicious as well.
The bathroom had a leak and once reported to the front desk, they were responsive. Additional housekeeping attention was needed in the bathroom as well.
The pools closed at 7pm which was rather early considering 7pm was still rather bright outside. Nevertheless, the pool in the spa was available until 10pm - no view as it was in the basement.
Overall the hotel was lovely.

Friends

2/10

Poor

09 Jun 2026

Aqsa

Would not recommend this hotel. The photos make it look far nicer than it actually is. It is very dated and does not emulate the luxury and cleanliness seen within the photos.

Also the walk to and from the closest metro takes you past a row of strip clubs on the highway making it unsuitable for families or individual travellers.

8/10

Excellent

08 Jun 2026

Chantal

La chambre est grande, propre et agréable. La piscine sur le toit ainsi que le déjeuner au 9 e étage sont absolument formidables. Le buffet est l’un des plus faste et les meilleurs que j'ai mangé, avec la vue en plus, ça commence très bien la journée.

Il y a un arrêt de Big bus et sightseeing, mais ils commencent à passer vers 10:00 et sont aux 80 minutes environ.

On peut se déplacer vers l’Acropole à pied, c’est faisable, mais pas très convivial, mais l’option est tout de même là.

Il y a un petit dépanneur 24h à 3 minutes de marche où on peut trouver de l’eau et des fruits frais.

Nous avons bien apprécié notre séjour

Family

8/10

Excellent

07 Jun 2026

Bret

Great spot, but checking in took a while. Need to step up their game.

8/10

Excellent

01 Jun 2026

Anne

Room was spacious and clean, appropriate for age of hotel. Wonderful welcoming staff and lovely roof top pool! Great breakfast options and good value overall.

Family_with_children

4/10

Poor

01 Jun 2026

Candace

The rooftop and the pool are about the only good thing about this hotel.

Room is small - booked a king size room received a double, not well maintained and there was mold in the shower.

Front desk wasn’t helpful rooms were still being cleaned at check in time.

Partner

10/10

Exceptional

01 Jun 2026

Jonathan

Lovely 5 star hotel with a mind-blowing rooftop pool setup with the most incredible views of the Acropolis.

Family_with_children

8/10

Excellent

31 May 2026

Pamela

Stunning rooftop pool. Beautiful hotel with fresh towels daily. Large bed. Leak in shower door seal meant the bathroom door was suffering from wood rot along the bottom.

Family_with_children

2/10

Poor

30 May 2026

stuart

The hotel is great as a place to stay.

However, we booked two rooms - one king bed and one family room.

When we arrived they gave us a king room and a separate connecting room with a door between a double room and a twin room.

All good - two rooms as booked, one good as a family room.

On checkout though they insisted we pay city tax for three rooms, not two, even though Expedia quoted city tax for just two rooms and no-one had told us they would class the booking as three rooms.

The woman on the desk was condescending and unhelpful telling us to look at the terms on the website.

Our booking is with Expedia and it clearly says two rooms only. So we’re now trying to get our money back.

Very poor service.

Family_with_children

10/10

Exceptional

28 May 2026

Timothy

Hallways are outdated, otherwise a great building.

Friends_and_family Family

2/10

Poor

26 May 2026

samir

Discovered cockroach but hotel completely indifferent.

8/10

Excellent

24 May 2026

Liz

The breakfast, spa, and pools are great. Possibly the best breakfast buffet we’ve had on a trip before.

However, our room smelled like smoke for the entirety of the trip despite communicating our displeasure with the front desk.

Upon check in, we had to bring our many bags up to our room ourselves and the area outside our room was quite loud in the middle of the night and woke us up several times.

A little underwhelmed, especially considering this was our honeymoon trip and dreamed it would be extra special.

Partner

10/10

Exceptional

24 May 2026

Aaron

Staff was wondeful

Self

10/10

Exceptional

23 May 2026

John

High quality hotel.

Family_with_children

10/10

Exceptional

23 May 2026

Maria

Very classy hotel close with a wonderful view of the Parthenon, especially at night when it is lit. The staff attended to all our needs with a very friendly service. The room is spacious and renovated. Our room was in front of the six-lane street on the second floor (3rd floor in USA) and we had a balcony, we actually didn't hear the traffic and slept good. The included breakfast in the restaurant was excellent, too. We didn't have a chance to try the restaurant but had excellent room service. The location was not perfect if you are a tourist as there are almost no restaurants nearby and you have to walk about 8 minutes to get to the metro station or to the Acropolis. I would say this location caters more for business travelers. Also there are three strip clubs across the main street which makes the location look not too good but we felt safe walking during the day so it is not actually a bad area, we just laugh it off. The bed mattress is extra firm and the pillows are heavy and not fluffy so if you like soft bed and pillows this may not be for you. We spent two nights on our way back home from the islands.

Partner

6/10

Pleasant

23 May 2026

Sandra Adams

My complaint was that I booked a King bed room. When we checked in they put us in a queen room. I returned to the reception desk to say that we wanted a king room and the agent insisted that we had a king room. finally, I said if you want to go look, it is not a king bed. I had to argue with them and eventually they put us in a king room. that was an unpleasant experience, after flying for over 14 hours. I’m not sure if it was Expedia or the property but either way that left a bad taste in my mouth.

Partner

10/10

Exceptional

22 May 2026

Mark

The free shuttle going to town hourly was nice
—a couple restaurants within walking distance

Partner

10/10

Exceptional

22 May 2026

Yvonne

We stayed at the Grand Hyatt Athens for 13 nights and had a wonderful experience overall. The location was excellent for getting around Athens, and Uber service was very convenient from the hotel. There was also a fantastic restaurant directly across the street called Pilot that we really enjoyed during our stay.

The hotel itself was very clean, welcoming, and beautifully maintained. The lobby was elegant and inviting, and the staff throughout the hotel were consistently kind, attentive, and helpful.

We especially enjoyed the spa area and used it several times during our visit. The facilities included a steam room, sauna, indoor lap pool, rooftop pool, and another pool on the first floor. Everything was spotless and beautifully kept. The rooftop area also offers a gorgeous view of Athens, which made it a very relaxing place to spend time.

The only small disappointment was that the hot tub was not actually hot, and we were told there was nothing they could do about it due to safety reasons. Also, while the rooftop restaurant had a beautiful atmosphere and stunning views, the menu choices were somewhat limited and the food was quite expensive, so we only ate there once.

Overall, we truly enjoyed our stay and would absolutely recommend the Grand Hyatt Athens to others visiting the city. We had a lovely experience and really have no major complaints whatsoever.

Family

8/10

Excellent

22 May 2026

Jasbir

Breakfast was good but the same every day. Housekeeping services can be very slow at times. Rooms could do with an update. Pool/bar was good with a good selection.

Friends

8/10

Excellent

22 May 2026

Tyler

Great hotel, friendly staff

4/10

Poor

21 May 2026

Steven

Rooms are comfortable and clean, and nice roof top pool. The light shining through the transparent glass wall in the shower does little for anyone trying to sleep in while their another occupant is up and using the shower/bathroom. There is no Netflix, etc. and using a HDMI cable did not work to attach a computer/tablet to watch movies. Only 2-3 TV channels in English. If the hotel has a conference, the elevators are over filled, especially in the morning, trying to get to the roof top breakfast area. There is no other location in the hotel for breakfast. Took almost 15 minutes to get a elevator car down to the lobby to check-out. No free morning coffee available. Metro station 15 minute walk. Overall, not a \"Grand Hyatt\" experience at all. Find a small hotel closer to the Acropolis main area to really experience Athens!

Partner

4/10

Poor

20 May 2026

Mouay

This hotel had both positive and negative aspects to our stay. The highlight was definitely the rooftop infinity pool and the beautiful view of the Acropolis, which was impressive and enjoyable.

Unfortunately, the overall experience was disappointing for several reasons. The hotel’s location was not ideal, as it was directly across the street from sex clubs/strip clubs and next to abandoned buildings, which made the surrounding area feel uncomfortable and unappealing.

In addition, I believed I had booked a king room with an Acropolis view and had even contacted the hotel approximately two weeks in advance to confirm the upgrade I thought I had paid for $366 a night. Unfortunately, I never received a response from the hotel, so I proceeded assuming the reservation details were correct. Instead, we were placed in a king room facing a dirty, empty parking lot.

The bathroom was also a major issue. The shower stall repeatedly overflowed and flooded into the bedroom area. After contacting maintenance multiple times, we were informed that the issue was due to the design of the bathroom and that nothing could be done to fix it. As a result, we had to continuously request extra towels from room service each night to create a barrier preventing water from leaking further into the bedroom and toward the drain beside the toilet, which felt very unsanitary.

I also contacted Expedia, since the booking was made through them, but unfortunately they offered little to no help.

Friends

10/10

Exceptional

19 May 2026

Joseph

Very nice hotel

Partner

10/10

Exceptional

19 May 2026

Amy Goldstein

Beautiful rooftop pool

Family

8/10

Excellent

18 May 2026

Dmytro

Helpful staff, wonderful pool and a view from it. But very bad soundproofing of windows in the rooms considering very noisy and busy road just in front of the hotel.

Partner

10/10

Exceptional

18 May 2026

marissa

Kind staff, room was ready early, pool was beautiful and sunset was amazing on the roof!

Friends_and_family Friends

10/10

Exceptional

17 May 2026

Marjorie

Yes the room was clean, foor was good--too cold to use the pool

Friends_and_family Family

8/10

Excellent

16 May 2026

James

The room was clean. The floor was scratched from bed moving. The staff were attentive and helpful.

Partner

10/10

Exceptional

13 May 2026

Graham

10/10

Exceptional

13 May 2026

Brad

We had a great stay at this hotel for five nights. The breakfast buffet with the view of the Acropolis is a nice touch.

We would stay there again

6/10

Pleasant

13 May 2026

Marat

Good location, poor cleaning. Room not cleaned other than rolling towels

Self

10/10

Exceptional

12 May 2026

Tamara

This hotel is beautiful and well kept . The rooftop is amazing

Family

10/10

Exceptional

10 May 2026

Kirk

Great launch point hotel for a stay in Athens! Clean, functional, quiet and comfortable. Especially appreciated is the second floor (mezzanine level) welcome area where breakfast and afternoon meal buffets are presented (no fee).

Would return.

Family

10/10

Exceptional

07 May 2026

Kesia

Great hotel, beautiful view of acropolis. Breakfast had great variety. However, its is about 10-15min drive to top tourist spots.

Friends_and_family Family

10/10

Exceptional

04 May 2026

Jennifer

Enjoyed all the pools

Friends

10/10

Exceptional

28 Apr 2026

Heather

Beautiful rooftop infinity pool with views of Acropolis.

Friends

10/10

Exceptional

22 Apr 2026

Zahn

Rooms were very clean, a great size / space and well equipped. Breakfast was great, plenty of options and time to enjoy. Staff at the hotel were excellent

Business

6/10

Pleasant

21 Apr 2026

FOOKSHING

Didn't have any meal in the hotel and didn't swim.

Family

10/10

Exceptional

20 Apr 2026

Parneet Kaur

The room was clean and comfortable

Partner

10/10

Exceptional

17 Apr 2026

GEORGIOS

Great

10/10

Exceptional

15 Apr 2026

Gerald

Room was clean and spacious. Lobby and facilities generally were in need of updating

Partner

10/10

Exceptional

15 Apr 2026

Donald G.

Excellent

10/10

Exceptional

12 Apr 2026

Monique LaShay

Clean room, good daily breakfast.

10/10

Exceptional

12 Apr 2026

Elizabeth

Graet breakfast. Pool was very nice as was the gym.Room service good. Only draw back was poor quality towels.

Partner

6/10

Pleasant

10 Apr 2026

Bosco

Not a 5 star experience

Partner

8/10

Excellent

09 Apr 2026

Neli K

There are many things to praise regarding our stay, the transport into Athens via the shuttle was superb, on time, great driver - he was so friendly and accommodating. The room was immaculate and the breakfast more than satisfactory but I was so disappointed that the roof top pool (as advertised when I booked) was not open. It was the reason I booked the hotel in the first place and it wasn't clear when I booked with Expedia that it would be closed for refurbishment. There is no where to sit outside in the sunshine at the hotel when this is closed and the local area is traffic busy and urban. Otherwise, it is a great hotel, we were given an upgrade and the staff were super friendly and attentive.

Family

8/10

Excellent

09 Apr 2026

Nhung

Trouble with key.

Partner

8/10

Excellent

06 Apr 2026

NANDAKUMAR

Wonderful experience, Good Breakfast, Restaurants are bit pricy and top one need reservations, Staff/Services were great, Overall Good.

Family_with_children

10/10

Exceptional

05 Apr 2026

massiel

Beautiful hotel

Friends_and_family Family

2/10

Poor

04 Apr 2026

Elizabeth

I am beyond disappointed with my recent stay at this hotel. What should have been a relaxing trip was ruined by the sheer lack of basic hospitality and professionalism.
Upon arrival, I wasn’t even greeted. The front desk clerk acted as if my check-in was a massive inconvenience. We already checked in and waited for an 1 hour in the line, but our rooms is not yet ready so we decided to go out for couple of hours. When we came back to picked up the key to our room the front desk told us to go back to the line and wait all over again and again just to pickup the keys as I pointed out an issue with my room keys just to pickup, I was met with an eye-roll and a \"there’s nothing we can do\" attitude without them even checking the system.
The situation only got worse when I asked to speak with a manager. I was told the manager was \"busy\" and the manager was so rude that he didn’t wan’t to talked to me or help me. I followed up again, and each time the front desk staff became more hostile. It was clear that the toxic attitude at the front desk starts at the top. If management can’t be bothered to address the guest concerns or even show their face when there’s a conflict. they shouldn’t be in the hospitality business.
Avoid this place at all costs. There are plenty of other hotels in the area that actually value their guests. This was a total waste of money! The staff and the higher-ups should attend a mandatory guest management.
Date of stay: [March 28 to 30 2026

Family

6/10

Pleasant

04 Apr 2026

Jennifer

Hotel was good and staff nembers pleasant. Would be better if it was in a different area of Athens.

Partner

8/10

Excellent

03 Apr 2026

Luz

The breakfast buffet was really good and the hotel was nice. They should improve the cleanliness of the rooms and common areas.

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Russell

The breakfast was lovely and the view from the restaurant was very nice. The area around the hotel is hardly charming; not unsafe but a tad rough-around-the-edges.

Partner

10/10

Exceptional

30 Mar 2026

Bryan

Nice staff

Self

10/10

Exceptional

30 Mar 2026

Samantha

Excellent and accommodating staff