Name: Hawthorn Extended Stay By Wyndham Kilgore
Address: 3109 US 259 Business, Kilgore, 75662, US

2/10

Poor

27 Jul 2026

Wakisha

Entire Hotel under construction doors don’t close completely elevator has cardboard walls filthy pool trash cans over flowing graffiti in walls only staff is front desk no room service no gym available

10/10

Exceptional

21 Jul 2026

Lillian

staff nice and helpful, breakfast good and parking congested due to renovations. but overall would recommend.

Self

10/10

Exceptional

17 Jul 2026

Lara

Second time staying here and I will definitely be back as I have family in the area. Under renovation at the moment but that did not affect our comfort — the room was clean and updated with modern fixtures and the bed was comfortable. Staff are friendly and helpful. When it is done it will be really top notch.

Self

4/10

Poor

13 Jul 2026

Timothy

The entire hotel is under construction. The breakfast area, front door area and all the hallway on the third floor was under construction. No breakfast area access.
The room was adequate but I stayed three nights and not once did the room get made up. So no fresh towels, no tossing out the trash. The front desk must be manned by only one person b/c I rarely saw anyone there. The TV did not work on the third night, no internet I suppose. Had to watch tv on my phone. I visit Longview three to four times a year.
Would not stay there again. Cannot recommend it either.

Self

2/10

Poor

04 Jul 2026

Julianna

The pictures of the hotel on Expedia are AI. The hotel is under construction. That was not disclosed anywhere until I drove 3 hours to the hotel. The entire hotel is under construction. It was a mess! The elevator looked very sketchy to ride in. The bathtub was dirty. Plus no buffet breakfast like advertised. The best part of my one night stay was the cold AC.

Family_with_children

10/10

Exceptional

03 Jul 2026

Lara

It will be so nice when the renovations are finished! We hap

4/10

Poor

29 Jun 2026

Sylvia

First of all the property was under construction did not know this. Our room was not clean had to be moved to another the had dead roaches in it. I requested a refund and the lady at the front t desk was rude. I took pictures but no where to add them here.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

EUGENE

was hard to-place was being renovated

Partner

4/10

Poor

27 Jun 2026

kathleen

This property is under renovation. 3 rd floor rooms - TV doesn’t work. Electric outlets didn’t work. Drapes didn’t keep glaring parking lot lights out of room at night- difficult to sleep. I reported all to management on site. They said they were aware of the issues. I said then why are they not telling customers in advance and why are they renting rooms on the 3 td floor? Plus halls had taped Sheetrock recently added- not painted. I do not recommend anyone staying here.

Self

4/10

Poor

16 Jun 2026

Brian

First I’d like to say there is effort at this property. Meaning it is being renovated. All new furniture, paint, carpet. Things I found that need to be addressed. First the tv in our room did not work. Called front desk and couldn’t figure it out. 2nd we asked about where the pool is, to find the pool green, dirty and not suitable for anyone to swim in it. Further more, our ac unit in the room barely worked, the microwave blew when we used it. The shower head is old and rusty needs to be replaced. Beds need new mattress and pillows not comfortable at all. When asked for discount I got the run around. I don’t understand how hard is it to say I’ll give y'all a night free for the troubles. You want my services or not. Overall when this hotel is finally finished and hopefully everything is upgraded it will be a wonderful stay.

Partner

6/10

Pleasant

18 May 2026

William

Work still in progress changing it from whatever it was to a Hawthorne. Thermostat hanging sideways on wall, some caulking in room and main hallway needs to be touched up, no stopper in bathroom sink. OK for one night's sleep. Breakfast selection limited. Needs a good inspection review before calling it complete.

Partner

10/10

Exceptional

03 May 2026

Juan

The staff went beyond service and made sure our 3 day stay was excellent. Always asked and made sure we were doing ok. Thank you for the great service

Business

6/10

Pleasant

18 Apr 2026

Linda

Did not see breakfast. Only coffee.

Friends_and_family Friends

2/10

Poor

15 Apr 2026

Kelly

Room was musty and dirty. Did not feel comfortable so I ended up leaving and booking another hotel nearby.

Self

6/10

Pleasant

12 Apr 2026

James

Stayed beginning of April 2026. The hotel was bought out and is in the middle of a remodel. Our room was recently remodeled, and was fine however it wasn't completely decorated yet. No art or anything on the walls. The photos on hotels.com site do not reflect what the actual hotel currently looks like. Check in was fast and easy, the breakfast area is large with plenty of space. Breakfast was a typical hotel breakfast of fruit, cereal, waffles etc. It was very quiet even though it is right off a two lane road. We were only in 1 night, so it was fine. But might want to find somewhere else if you have a family that needs more space.

Friends_and_family Family

6/10

Pleasant

10 Apr 2026

Diane

The breakfast menu was not great. No eggs, mostly carbs, and no fresh fruit. The power went out in the bathroom as we were getting ready the next morning. No one was at the front desk as we left, so there was no one to share this info with.

Family

10/10

Exceptional

07 Apr 2026

Nathanael

Hotel met my needs well.

Self

10/10

Exceptional

06 Apr 2026

Patrick

Being remodled but no noise issues. Everything was good and comfortable!

Friends_and_family Friends

4/10

Poor

03 Apr 2026

henry

No, no parking on the front, it was equipment. on the front my wife words skid two park in the back

6/10

Pleasant

30 Mar 2026

Kaylee

They’re updating/upgrading the hotel right now…if that bothers you, check back when they’re done and the rating may go up

Self

6/10

Pleasant

29 Mar 2026

Tamara

The hotel is under renovations and not ready for business. The rooms were clean. Did not see much of the staff. The water stay hot!!! Loved that!!! Overall once the renovation is complete it will be ok!!

Partner

4/10

Poor

23 Mar 2026

John

Old building/furniture and it shows despite a recent paint job in our room. We were told they were changing to a La Quinta hotel soon. The staff barely acknowledged our presence upon entering. And at breakfast, the staff (of 2) at the counter talked personal business and gossiped with another person (who apparently was well-known to them) -- we walked up and we had to initiate the conversation for check-out because they didn't engage us without the interruption. They all gossiped loudly the entire time during our \"breakfast\". It was still early and the hot items had a few tablespoons of eggs and a couple sausage patties left. I told the counter staff and they said \"the girl\" was gone. That they themselves would make some sausage patties, but one said to the other that the process for making the eggs would require \"stirring the eggs over and over and over\", indicating that would take too long. This was said while I stood there. No apologies or ANYTHING. Needless to say, they never refilled the eggs or sausage. They didn't even say goodbye or safe travels on our way out! Really poor service from senior adult women who have forgotten what their job description entails and what customer service is. We won't be back.

Partner

10/10

Exceptional

22 Mar 2026

Sean

Had no complaints at all

Friends_and_family Family

4/10

Poor

16 Mar 2026

DAVE

There is no kitchen in this room. The elevator is out of order. The outer front door is very slow to open. There has been a construction crew running noisy power tools in the room above me ALL DAY LONG, and I am a day sleeper, as I work at night. Housekeeping has ignored the DO NOT DISTURB sign on my door twice, and told me I need to be on meds when i complained about it. Front desk personnel are rude, dismissive and surly.

Overall this is a crappy hotel, especially for $81 a night. i will complete this stay as my employer is paying for it, but i will make sure we never ever ever use this hotel again.

Self

4/10

Poor

15 Mar 2026

Donna Sheray

The ac didntbworkngood the elevators didn't work after ibgotbin mybroom and I havevback problems and its hard for me to climb the stairs no accommodations where mad until after i finally made ut back upstairs i ask for towels didn't get them untiln5 minutes before check out time

Partner

2/10

Poor

05 Mar 2026

Gracie

The staff was kind upon our arrival. The room smelled awful, the brathroom had not been cleaned, and the tv did not work. There was hair stuck to the walls in the shower and the smell gave us a headache.

Partner

10/10

Exceptional

18 Feb 2026

Jesus

Great service

6/10

Pleasant

14 Feb 2026

Vicki

Television did not work. Breakfast had few selections. Staff was fine.

Friends_and_family Family

10/10

Exceptional

12 Feb 2026

Carmen

it was amazing

Business Family

8/10

Excellent

12 Feb 2026

BRENDA

The room was clean and clmfortable.
The tv only offered straming which I did not like.

Leisure Self

6/10

Pleasant

11 Feb 2026

Brandon

I believe they are under new management so maybe they are in the process of renovating, but the few pictures that are shown of the room is not at all accurate. Very dated.

Leisure Partner

6/10

Pleasant

06 Feb 2026

Rene

Mini frig didnt work

Partner

10/10

Exceptional

28 Jan 2026

Jesus

Good service

10/10

Exceptional

22 Jan 2026

Allen

Staff is accommodating.l room is quiet.

Business_and_leisure Self

6/10

Pleasant

31 Dec 2025

Joshua

Booked and reserved a 1 king bed room.
Paid in advance.
When I got there, I was told that a 1 bed king was unavailable and had to settle for a 2 queen bed room.
The layout of the 1 king bed rooms are way better and easily assemble to me.
But otherwise it was nice.

6/10

Pleasant

29 Nov 2025

Stephanie

The room was just ok. The lamp and entry way light didn’t work, there was water damage on the ceiling which is a cause for concern due to possible mold, and the toilet bowl had lots of brown stains in the bottom.

Leisure Partner

10/10

Exceptional

29 Oct 2025

Israel

Room was spotless

Partner

8/10

Excellent

26 Oct 2025

Clay

I stayed one night at this hotel while visiting family. While the location, price, and staff were all excellent, the quality of the in-room maintenance and cleaning was disappointing, which would prevent me from staying here again.
The Positives
The front desk staff were friendly and the check-in process was fast and easy. The hotel's location is fantastic for accessing the surrounding area, and the price was quite reasonable for what I booked. The main areas of the room felt genuinely clean, the Wi-Fi was fast and easy to connect to, and I really appreciated the small touch of a night light in the bathroom.
The Negatives
Unfortunately, several maintenance and cleanliness issues made the stay uncomfortable:
* Pest Issue: The most serious problem was the presence of ants entering the room near the air conditioner. I even found one in the bed, which is unacceptable and a major issue for cleanliness.
* Shower Quality: The shower was frustrating to use. While the water pressure was good, the shower head itself was faulty, barely letting water out in most modes and resulting in a weak, disappointing spray.
* Deep Cleaning/Maintenance: The shower also needs attention, with missing grout and visible grime in the corners that requires a deep clean.
* Minor Issue: The toilet lacked a soft-close seat, resulting in noticeable noise.
Final Verdict
The excellent staff and great location show this hotel has potential, but the significant issue with pests and the very obvious maintenanc

2/10

Poor

20 Oct 2025

Sarah

Orange ring all inside the toilet, toilet wouldn’t flush. Room looked nothing like what it shows online. Hallways very hot and humid. Staff not friendly at the front desk.

Friends_and_family Family

8/10

Excellent

19 Oct 2025

MELVIN

staff was helpful

Leisure Partner

2/10

Poor

11 Oct 2025

Mylee

bed bugs

Business Self

6/10

Pleasant

07 Oct 2025

Deborah

Excellent, helpful staff. Very very clean! Good parking. Fair breakfast. Room 120-handicapped room. Bathroom door rotting and peeling. Shower floor extremely slippery. Baseboard off in room. Bed sheets poor quality and so thin you can read through them. Shower chair screws loose. This room is an accident waiting for a place to happen. But. It was very clean and great staff!

Partner

6/10

Pleasant

06 Oct 2025

Colleen

Older hotel that has many uodates and was very comfortable. The room was clean. We were missing shower supplies but that was corrected the next morning. We chose the location for ease of access and breakfast buffet to save time as we had very little time in town. The first morning there was only carbs for breakfast. The heating tray for eggs snd such was prepped but there was no food. I asked about this and was told \"we didnt put any out\" that did not make sense as this was a saturday morning. The front desk clerk was rude about it as well. The 2nd morning there was sausage, biscuits, and what appear to be a frozen mini sausage biscuits that tasted like cardboard. I expected better, hoped for better but it was just sad. The morning/afternoon saturday clerk was further rude when i was looking for a plastic spoon and found the door to the breakfast area cracked open and popped in to grab a spoon. Her reply \"what are you doing?\" And stormed at me, i said i needed a spoon and she just angrily pointed at the front desk where there had been NOBODY when i walked into the lobby or I would have asked. Just rude. All the clerks were very young ad were not able to answer many questions. Most were nice and polite but a few need a bit more experience in working withthe public. I would stay here again as it WAS clean, comfortable and easily accessible. I just wouldnt expect to be fed.

Partner

2/10

Poor

05 Oct 2025

Jerry

Blood on sheets, inexperienced staff, stale breakfast

Leisure Family

2/10

Poor

05 Oct 2025

Charli

I am writing to express my disappointment regarding my recent stay at your Kilgore, Texas location from October 3 through October 5. Unfortunately, my experience was far below the standards I expected based on your website and online listings.

Upon arrival, the cleanliness of the room was unacceptable. The floors were extremely dirty—so much so that walking barefoot left our feet black and sticky, including in the bathroom. The overall appearance of the property and staff was unprofessional, and the staff members did not seem friendly or approachable.

We were also very disappointed with the breakfast situation. Online photos and descriptions showed a full, appealing breakfast, but in reality there were only a few items available—dry toast, cereal, milk, and waffles. This was misleading and not what we expected when booking our stay.

Additionally, there were multiple maintenance issues. The ceiling appeared to have a leak, as both my sister and I felt water drops coming from above. The TV was unplugged in several areas, and even after reconnecting it, we found that only a few news channels were available—nothing suitable for children or families. In the dining area, the chair cushions were heavily stained and unclean, adding to the overall discomfort.

Lastly, at check-in, I was asked for a card to put on file but was not informed that a $100 charge would be placed on my account. Only after the transaction was processed was I told it would be refunded upon checkout. That la

Leisure Family_with_children

4/10

Poor

04 Oct 2025

Tammie

We could not get the TV to work and front desk could not tell us how to get it working when we got off the elevator on the third floor. There was no AC in the hallway. It was so hot . the bathroom shower in the corner at the bottom had mold growing. When we went down to get breakfast, there was nothing The The coffee was water down. The apple juice was water down. There was no orange juice. The bread for toast was not fresh. There was only waffles and cereal. no meat, no eggs, nothing so I went to the front desk and waited, and some young girl came out of the back room and was dressed and looked like a hoodie shirt, not dress professionally and ripped up jeans this is supposed to represent Wyndham. I don’t think so. We’ve stayed at other Wyndham properties before was very unsatisfied with this one.

Friends_and_family Family

6/10

Pleasant

04 Oct 2025

Phil

Very Disappointing

Check In was good. After that, not so much.
In the shower, the shampoo, conditioner, and body wash dispensers were all empty. The TV did not have any regular TV channels (no ABC, NBC, CBS, ESPN, etc.). All it had were streaming services. The bathroom sink was clogged with something, so it didn’t drain. The breakfast was really minimal….but there were so few people staying there, I can understand. Overall…very disappointing.

Self

10/10

Exceptional

08 Sep 2025

Patricia

Great, friendly and helpful staff and management. Rooms are very clean, quiet and comfortable. We stayed 2 nights and would highly recommend this hotel.

Leisure Partner

2/10

Poor

28 Aug 2025

Charlton

No TV Service (Told the cable was not working)
Telephone didn’t not work… had to call the hotel front desk using my mobile number

Bugs in the bed…..

Immediately checked out within an hour after checking in

2/10

Poor

21 Apr 2025

Verified traveler

Hotel doesn’t have a fully functional water heater so if you shower when everyone else does, your shower may only be lukewarm. The girls at the front desk are so kind. They keep me coming back!

10/10

Exceptional

20 Apr 2025

Ryan

Friends and clean

Leisure Family_with_children

2/10

Poor

08 Apr 2025

Gary

Don’t waste your time

2/10

Poor

30 Mar 2025

Robert

We had a number of hotels we could’ve choose from. We chose the Hampton Inn based on the brand name and the quality. This was easily the worst Hampton Inn I’ve ever stayed in. Every ice machine was was out of order. The washer and dryers are out of water. There is a musty wet odor on every floor. The floor is weak and gave when you walked on it. I literally thought we were gonna fall through the third floor. This place needs major upgrades in Hampton Inn needs to distance themselves from this building.

Leisure Family

10/10

Exceptional

19 Mar 2025

Verified traveler

Great quiet environment

Good. It was okay 👍

6/10

Pleasant

18 Mar 2025

sara

Unfortunately the boiler broke so hot water wasn’t available in the guest rooms. The hotel offered us a refund so we could stay somewhere else. Since we were only staying one night, we made due with cold showers. Staff very friendly. Rooms good sized and beds comfortable.

Leisure Family

10/10

Exceptional

14 Mar 2025

Douglas

Great place!

Excellent service and very clean, comfortable room.

Self

4/10

Poor

03 Mar 2025

Brent

No hot water, no ice. Bad at both extremes.

The boiler was out for my two night stay, so there was no hot water for showers. Additionally, all the ice machines were out of service and there was no ice available at the front desk. Do I need to continue from here?

Business

8/10

Excellent

19 Jan 2025

Tanequia

I love Hampton inn! I just didn’t like the fact the air conditioner didn’t work but the heater did

Business Self

8/10

Excellent

02 Jan 2025

Sarah

Clean!

Loved the breakfast -- it was THE best free breakfast I've had at a hotel in long time.

Everything was extremely clean! And the showers were hot.

There were a few quirks. They were pretty stingy with the towels, refusing to give us enough for the number of people in our room. The air conditioner leaked, and the lock on the bathroom was broken. The wifi didn't work most of the time.

Friends_and_family Family

2/10

Poor

23 Dec 2024

BreeAnne

left google review in detail for Kaitlin

Friends_and_family Family

10/10

Exceptional

13 Dec 2024

Margaret

Good price, safe and clean. Thank you.

Leisure Family

8/10

Excellent

02 Dec 2024

Verified traveler

Spacious Room

Stay waa good. Checked in late left early due to the nature of the trip. But room was nice. Had a king size with studio nice and spacious.

Business

4/10

Poor

27 Nov 2024

Gerardo

When I first walk in to my room I was greeted by the biggest touches I ever seeing , they gave me another room and guess what there was another Rouch

2/10

Poor

20 Nov 2024

Ron

When I tried to check in the desk clerk said their computer system and phones were down and unable to pull up my reservation. They had went ahead and sold all rooms out using manual registration for other guests. They DID NOT HAVE ANY ROOMS LEFT. I HAD TO GET A ROOM AT ANOTHER LOCATION IN ANOTHER TOWN. I WANT MY ROOM CHARGES REFUNDED IN FULL ASAP.

Business Family

2/10

Poor

11 Nov 2024

Randall

Front desk staff was rude. I was hollered at because I said there was no ice. She snapped at me until I showed her the empty bag. No ice machines were functional at all. Breakfast was very limitec due to a broken fan. Been Hilton Honors members for several decades. This was a very disappointing stay. Will certainly reconsider staying at a Hilton properties in the future

Leisure Pet

10/10

Exceptional

07 Nov 2024

Lee

I had a 30’ trailer and was able to park in back with no problem

Business Pet

10/10

Exceptional

17 Oct 2024

Zach

Hotel was quiet and staff was friendly.

Business Self

10/10

Exceptional

05 Oct 2024

Jose C

Was quite , but then again arrived late but for what I needed it was just right

Partner

10/10

Exceptional

09 Aug 2024

Emma

Location is easily accessible. Quiet. Close to businesses in the area

Business Family

10/10

Exceptional

02 Aug 2024

Megan

Great service and comfy rooms!

Self

10/10

Exceptional

24 Jul 2024

Brittne

Always stay at the Hampton when I come to town. Staff is very accommodating and friendly. Beds are super comfy.

Business_and_leisure Family_with_children

10/10

Exceptional

21 Jul 2024

Rosalva

Location was great and within easy access to lots of dining options.

Leisure Pet

6/10

Pleasant

20 Jul 2024

peraniece

Its way to hot in the hotel for the employees definitely need to get that fixed asap! Was put in the wrong room but the room was clean, staff was nice and thank god the air worked in the rooms atleast!..

Leisure Self

4/10

Poor

19 Jul 2024

Kimberley

Roaches. Very outdated. Bathroom was disgusting. The only good thing was I work nights and they allowed me to check in early. But I’ll sleep in my car before I stay there again.

Business Self

2/10

Poor

09 Jul 2024

Lavada

Needs improvement

No ice in the building
Got up at 4:00 am to take shower was no hot water.

Business

8/10

Excellent

07 Jul 2024

Michael

Limited view from the highway making ingress and egress to the hotel dangerous. Signage was blocked from highway.

Leisure Family

8/10

Excellent

07 Jul 2024

Elizabeth

Great staff.

Leisure Pet

10/10

Exceptional

26 Jun 2024

Sara

Very pleased

This hotel was nice, service was so friendly and the room comfortable. The decor had been updated and everything was very clean. My only complaint was the only outdoor seating area was small, for smoking and not shaded in anyway. Even in the mornings, east Texas is hot and a little shade would have been nice especially since I’m outside person it would have been a nice amenity. Other than that I would definitely stay again.

Friends_and_family Family

6/10

Pleasant

23 Jun 2024

Lenard

It was okay but….

Good hotel, breakfast was good, it was clean, my room was clean. The only the was the room was never cleaned once we were in it. My trash was never changed during my stay. I was glad I decided to take out food containers so the room wouldn’t stink. We also had to keep asking for towels. I guess since they didn’t clean they never brought towel. So I kept asking daily and I saw the cleaning person on our floor when we would leave.

Friends_and_family Family

10/10

Exceptional

23 Jun 2024

Davindor

Older hotel. Ok

Self

2/10

Poor

19 Jun 2024

Jordan

Property falling apart . Exterior lighting hanging from roof , wallpaper falling from walls in the rooms . Poor experience will never stay again

Leisure Family

10/10

Exceptional

15 Jun 2024

doris

Clean sheets, clean bathroom, comfortable bed and friendly staff.

Business Partner

4/10

Poor

30 May 2024

Lisa

When we checked in, we discovered that our bathroom sink was mostly clogged. The front desk said there was no maintenance staff for the weekend. Yes, it was Memorial Day weekend, but we were PAYING to stay there, so there should have been maintenance. And clearly the bathroom sink had not been cleaned in some time because the clog would have been previously reported/fixed. We had no maid service, even though we stayed in this room Saturday through Monday evening, when we were finally given a different room that had a working sink. This hotel is not what it used to be.

Leisure Family

8/10

Excellent

27 May 2024

Amie

All ice machines on the property were out of order.

Business Family

8/10

Excellent

16 May 2024

Debbie

Average stay. Carpet in room was sticky in places and mattress was hard.

Leisure

2/10

Poor

15 May 2024

Robert

Cold showers

Not a great experience. My tv remote didn’t have batteries and the shower was cold. I was expecting a bit better, especially with the shower temperature.

Business

6/10

Pleasant

14 May 2024

Erin

I called prior to booking to ask if the swimming pool was open. I was told it was. We arrived, only to learn that it wasn't actually open. Area around the property was heavily wooded and it would have been nice to look at, if it weren't for all the trash littered in it. Breakfast selection was just ok. One of the ac units outside seemed to be on the fritz and making a lot of weird noises. Outside of the hotel looked like it could use some repairs too.

Business_and_leisure Family_with_children

10/10

Exceptional

14 May 2024

Harold

Overall everything was fine. Had to move reservation up a day and got charged 58.60 more. Got to hotel and the change had not been made and the clerk said the rate should have been the same .

Partner

6/10

Pleasant

08 May 2024

RON

No air conditioning in the first room that was assigned to us. No ice machines, hallway on third floor stunk,afternoon staff not very friendly.

4/10

Poor

07 Apr 2024

Kyle

Not somewhere I'd stay again.

Furniture around the room is kind of scuffed up. Bathroom definitely needs an overhaul - especially the shower. Also, NO hot water. We were told it was because people going to see the Rangerettes were staying at the hotel. That's a great excuse - NOT. Don't rent out the rooms if you can't provide hot water to them. Staff really didn't care. Refrigerator was dirty.

Friends_and_family Family

10/10

Exceptional

07 Apr 2024

Leslie

Super friendly.

Leisure Family

10/10

Exceptional

21 Mar 2024

Ramona

This is a very clean and quiet property located just shy of I20 in Kilgore. It was convenient and fair in pricing. I would s recommend and stay another time.

Leisure Family

10/10

Exceptional

27 Feb 2024

Jack

Very clean room, no odors, front desk gentlman was ready for all his check-ins and made it a smoth 2 minute process. Great place to stay!

Leisure Self

10/10

Exceptional

26 Feb 2024

Wes F.

all was good..breakfast great

Leisure Family

10/10

Exceptional

16 Feb 2024

Julie

Nice overnight stop

Good variety on the breakfast bar. Quiet environment and updated amenities. Clean facilities.

Friends_and_family Family

8/10

Excellent

29 Jan 2024

Erika

The property was clean and well kept.

Leisure Family

6/10

Pleasant

28 Jan 2024

Michael

The rooms were clean. Towels were worn and not great for drying. We could not get the air to cool at all so the room was extremely warm. The bed was comfortable but the pillows were lumpy pancakes. Between the room being hot and the horrible pillows, not a great night's sleep!

Business_and_leisure Partner

10/10

Exceptional

13 Jan 2024

Dusty

Excellent

Self

6/10

Pleasant

08 Jan 2024

Van

The windows were weepy and wet. Towels had been placed in the window seal to absorb the moisture. The towels had been there so long they had turned brown. The curtains brown also. It was so bad in Toom 313 that we had to be moved another room

Leisure Family

8/10

Excellent

07 Jan 2024

Steve

The breakfast was much better than other comparable hotels in which we’ve stayed. It included hot items like eggs, turkey sausage and Belgian waffles along with the usual oatmeal, cereal and pastries.

The facility is well maintained and lovely. There’s easy access on and off the main road in Kilgore.

My only complaint, from a woman’s perspective, is that there wasn’t a separate place to apply makeup other than the bathroom. There should be a space in the room with a mirror for applying makeup and doing hair. I had to roll one of the ottomans into the bathroom to put on my makeup and do my hair. Because it was a last minute trip, I didn’t think to pack a magnifying mirror.

Again, if you remember to bring a makeup mirror and don’t care about monopolizing the bathroom to get your hair done, then none of these will matter. My husband certainly didn’t notice any of these issues. ;-)

Leisure Family