Pickalbatros Hotel du Golf

Morocco , Marrakech
MARRAKECH, Circuit de la Palmeraie
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50 reviews shown

8/10

Excellent

01 Mar 2026

Grant

A Solid 4-Star Experience (But Manage Your 5-Star Expectations)
Stay: February 2026 | Resort: Pickalbatros Hotel du Golf
Let me start by clarifying the rating: this resort is advertised as a 5-star property. If you are expecting the luxury level of a Four Seasons, Fairmont, or Le Méridien, you will be disappointed. I would realistically rank it as a high 3-star or a solid 4-star. That being said, if you adjust your expectations, it is still a very decent resort and we had a pleasant stay overall.
Here is the breakdown of my experience:
The Property & Rooms
•Clean and Modern: The public areas and rooms are fairly modern, well-maintained, and very clean. My bedroom was well-appointed and comfortable.
•Room Amenities: While daily tea and bottled water were always provided, I would have really appreciated an ironing board and a coffee maker in the room. The bedrooms have fairly thick doors so the rooms are really quiet at night.
•No Construction: I noticed some previous reviews mentioned ongoing construction, but I am happy to report that I didn’t see or hear any construction noise during my stay.
Food & Drinks
•Great Buffet: The various buffets are a highlight, providing a fairly large selection. They feature outdoor grilling and tagines, a pasta station, and many other options.
•Mediterranean Restaurant Quirk: We made a reservation at the Mediterranean restaurant (a short shuttle drive from the main hotel). Strangely, this alternative dining option only served water and s

Family

10/10

Exceptional

24 Feb 2026

Cerian

Lovely room, the staff are very friendly and helpful.
The activities are good and not pushed on you, which is great when you don't want to take part.
The buffet meals are tasty, the tagine in the evening and the massaman in the morning were my favourites

Partner

10/10

Exceptional

17 Feb 2026

Quinn

Someone was always cleaning and staff was very attentive to your every need

Self

8/10

Excellent

13 Feb 2026

Colin

Excellent food, staff, room and heated pool. Limited evening entertainment and drinks not always the same standard. A lot of building work on the complex but not really affecting the main hotel. A very nice place to stay with good facilities

Friends_and_family Family

10/10

Exceptional

10 Feb 2026

Adam

Everything was clean, staff super friendly and food was really tasty.

Leisure Friends

10/10

Exceptional

13 Jan 2026

Susan

Our room was professionally cleaned every day by Lamia .

Leisure Partner

10/10

Exceptional

03 Nov 2025

Chloe Frances

Staff were amazing including the wonderful animation team. A very relaxing experience. Lovely range of food, extremely tasty Moroccan dishes as well as the usual range of food. Pools indoors and out well maintained.

Leisure Partner

8/10

Excellent

21 Oct 2025

Gemma Louise

Nice hotel, nice pool areas. The room was great, although didn't have an iron. One was provided after asking a few times. Staff mainly friendly, with a couple of exceptions. Where the stay fell down in expectations was the food. I have a few allergies which I emailed the hotel about when we booked the trip. However the restaurant seemed clueless about it. I told them I am allergic to gluten, and they told me that everything had gluten in, which wasn't helpful. It was only on the second day that the fantastic Samir came to see me and was very helpful, from them on making sure I had something to eat. That said, there still was very limited options for people with dietary requirements. But I appreciated his efforts, and his friendly service. Another thing to note is that the massages we had at the spa, whilst good, were not for the shy! They do not seem to worry about your state of undress and as the women who work at the spa don't speak much English it wasn't possible to discuss!

Leisure Friends

10/10

Exceptional

12 Oct 2025

David

Great

8/10

Excellent

07 Oct 2025

anthony

Enjoyable stay. Food in buffets was good and staff attentive and friendly. Good choice of Moroccan and European dishes and excellent pizza oven and daily barbecue.
Room comfortable and clean. Pools great and on site golf course convenient and attractive.

Leisure

10/10

Exceptional

23 Aug 2025

Zobeir

Nice place.

6/10

Pleasant

01 Aug 2025

Abderrahman

Our stay at the hotel was unfortunately disappointing due to a series of issues, particularly with the rooms. We had to change rooms three times. The first room had an old bathtub instead of the Italian shower we had booked, and it was only accessible by walking through an active construction area. The second room was on the first floor next to the security office, which offered no privacy, and the balcony window was broken and couldn’t be opened. The third room was slightly better, but we still struggled to open the balcony door, and the process to get this final room was long and frustrating.

We also experienced a water leak in the toilet. Despite requesting help from the front desk, no one came, so we had to shut off the water ourselves. The TV was not a smart TV and didn’t work until we requested a technician, which added to the stress.

The food was another low point. It was repetitive, lacked variety, and had little flavor. The Moroccan cuisine, in particular, was poorly prepared and did not reflect the richness of the country’s food culture.

On the positive side, the staff were very friendly and helpful, especially those in the restaurant, at the pool, in housekeeping, and the entertainment team.
Despite the friendly staff, the hotel's room issues, poor maintenance, and bland food make it hard to recommend

Leisure

6/10

Pleasant

26 Jul 2025

Prem

Truly i believe this hotel deserves 2 stars service.
Main reasons was that the hotel food was tasteless, bland and didn't had much options in the menu. Some of their building blocks were not in use and were falling apart.

Leisure Partner

6/10

Pleasant

11 Jun 2025

Kabita

I'm giving a 3-star rating only because the food was excellent and the kitchen staff were outstanding. The food was consistently delicious and catered well to our tastes. We appreciated the variety, something new every day and most of the kitchen staff were friendly and approachable

Deposit Confusion:
On the first day, we paid the deposit for the swimming towels in euros, as we didn’t have any dirhams. However, we noticed that the remaining change was returned in dirhams, which wasn’t explained to us at the time. We even asked the staff member who conducted our briefing if we’d get the deposit back in euros, and she confirmed that we would. Nothing was mentioned about an exchange.
The day before checkout, we had to argue with the staff to get our deposit returned in euros. They claimed we had already exchanged the money, which wasn’t true and this was never communicated to us. Eventually, after some back and forth, we did get the deposit back in euros, but the whole situation was frustrating and poorly handled.

Room Issues:
The bathroom drain was blocked, and it flooded every time we took a shower. We had to use towels to keep the water from spreading into the room. We reported it twice, but no one came to fix it.
The fridge wasn’t working.
The safe didn’t work either.
The tea table was stained.
The body shower gel bottle was empty on arrival and never refilled, despite daily room cleaning.
Shuttle Bus Timing:
I really wish the free shuttle bus had more convenient timings.

Leisure Family

10/10

Exceptional

27 May 2025

HASSAN

Very quiet place and also entertaining at the same time.
Love it and will go back very soon

Leisure Family

2/10

Poor

29 Apr 2025

rahim

Avoid this hotel, like your life depended on it. Service is horrible. The ac in the room was broken, took them nearly 5 hours to move us to a different room. No food or drinks are available once buffet is over. Food has no taste. Its also far from everything. One positive is that they do have a shuttle to the suk.

Leisure Partner

10/10

Exceptional

18 Apr 2025

Marcin

Very nice hotel. Friendly staff. Good food on all inclusive.

Business

10/10

Exceptional

14 Mar 2026

Nouha

Je suis très satisfait du service de cette hôtel puisque je suis une cliente fidèle est je remercie infiniment Hiba pour ça gentillesse

Family

10/10

Exceptional

14 Mar 2026

stephane

Tout était parfait

Partner

4/10

Poor

09 Mar 2026

Claude

Hôtel vétuste. Service minimum. Pas digne d’un 5 étoiles . Boissons horribles, nourriture bonne.

Partner

8/10

Excellent

02 Mar 2026

carine

Chambre nickel (accepté la TV), personnel très agréable et toujours disponible, buffet copieux....

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

CHRISTIAN

Très bel hôtel avec un personnel sympathique et d'une grande gentillesse.

Friends_and_family Friends

10/10

Exceptional

25 Feb 2026

Sophie

Le personnel très à l’écoute et bien veillant
L’équipe d’animation au top
Navette gratuite qui vous emmène dans le centre-ville
Séjour impeccable

Family

8/10

Excellent

22 Feb 2026

Laurence

Super belle chambre. Equipement parfait sauf le coffre qui n'était pas attaché. Il manquait un peignoir et on nous l'a amené immédiatement. Super piscines. Personnel très aimable et animateurs hyper investis et courageux. Nourriture préparée avec produits frais et très qualitative du petit dejeuner au dîner. Possibilité de manger dehors très appréciée. Navette pour la Médina vraiment bienvenue.

Friends

10/10

Exceptional

26 Jan 2026

Achir

Bjr je remercie tout le staffe de hotel para pore chambre Kenza parmi excellente est je remercie enfin infiniment Karima est Hiba Est l’ambiance générale très agréable. Est la resto top top grâce mr nour yakin 🙏🙏

8/10

Excellent

08 Jan 2026

Patrick

Hôtel OK

10/10

Exceptional

02 Jan 2026

TAREK

Le personnel est topissime, l’hôtel est magnifique, la soirée du nouvel an était parfaite tout le monde était aux petits soins

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Serge

Deuxième sejour dans ce bel hôtel, la principale raison de notre fidélité est la gentillesse et la disponibilité du personnel. Jamais dans nos différents séjours a l'étranger, nous navons rencontré autant d'attention.

Leisure Partner

8/10

Excellent

29 Nov 2025

Fabienne Francoise

La chambre était très propre mais le mobilier vieillissant.Une renovation est d'ailleurs en cours. Le petit dejeuner est merveilleux et varié, idem pour les autres repas mais petit bémol sur la preparation des plats qui ne sont jamais bien cuisinés.Le personnel quant à lui est vraiment attentif et agreable. L'equipe d'animation est dynamique mais le niveau est moyen, des intervenants exterieurs pourraient proposer des spectacles plus qualitatifs

Leisure Friends

10/10

Exceptional

18 Nov 2025

Rédouane

Je remercie infiniment tout les équipes de hotel

10/10

Exceptional

18 Nov 2025

PIERRE

Tout était parfait l’accueil, la suite superbe et ne parlons pas des buffets exceptionnels
Le personnels au top 20/20 pour tout

Partner

8/10

Excellent

16 Nov 2025

aziz

Très cher par rapport cette période.merci

10/10

Exceptional

04 Nov 2025

BAQUE

Très bel hôtel et chambre très agréable. Buffet bon et très varié.

Partner

10/10

Exceptional

01 Nov 2025

Vincent

Superbe lieu donnant directement sur le golf
Piscine agréable et restauration top
Équipe de l’hôtel et restaurant très agréable et très accueillant
Nous y retournerons

Leisure Family

8/10

Excellent

31 Oct 2025

Cyril

Chambre très bien par contre il s agit d une usine à touristes… a notre arrivée ils voulaient nous faire payer 4 nuits d avance alors que j avais réservé 2 nuits .. et a notre départ il s assurent que vous avez bien payé à la sortie. Vous êtes des billets sur pattes

Business

6/10

Pleasant

29 Oct 2025

aline christiane RAMOND

Plusieurs réclamations de faites sans jamais de réponse

6/10

Pleasant

29 Sep 2025

Peter

Fint hotel. Maden var dog kedelig og ensformet. Typisk buffet hotel på den dårlige måde. Værelserne er super fine og eksklusive. Hotellets udvendige arealer bærer dog præg af slitage med mange løse træbræder omkring pool området.

Friends_and_family Friends

10/10

Exceptional

21 Sep 2025

laurent

Séjour très bien. L’hôtel est vraiment bien, propre. Les repas sont diversifiés, il y en a pour tous les goûts.
Le personnel est très serviable, aucune fausse note pour notre sejour.

Leisure Partner

8/10

Excellent

18 Sep 2025

Slimane

Splendide

Hôtel magnifique personnel au top et très belles piscines

Friends_and_family Friends

8/10

Excellent

23 Aug 2025

ZACHARIAS

Το φαγητό ενώ ήταν πάντα άφθονο ήταν δύσκολο για τα δικά μας στομάχια έντονα μπαχαρικά και το λάδι δεν ηταν καλό με αποτέλεσμα να χαλάει την γεύση ακόμα και στην σαλάτα . Τα γλυκά ήταν υπέροχα πιστεύω με λίγες αλλαγές στην ποιότητα του λαδιού και λιγότερα μπαχαρικά θα έχουν το επιθυμητό αποτέλεσμα

Leisure Partner

8/10

Excellent

20 Aug 2025

laetitia

Petite déception en arrivant, j'avais demandé une chambre vie jardin, javais la vu sur le débarras derrière l'hôtel (batiment avec vieux mobilier)

En dehors de cette petite déception, l'accueil etait vraiment chaleureux, de la part de tout les employés, des femmes de ménage au \"chef\".
L'hôtel est propre. Les chambre nickel chaque jour avec toujours une petite attention, bahia etait tellement agréable et souriante.

Manque peut-etre de diversités au niveau du buffet, c'est souvent la même chose.
Mais je suis ravie de ma semaine.

Leisure Family

10/10

Exceptional

20 Aug 2025

Sabrine

Très bon hôtel et bon service

Très bel hôtel calme avec de belles piscines.
Le buffet du midi et soir très varié
Le petit déjeuner excellent!
Le best of the best c'est le personnel
Mention spéciale à Hiba qui est adorable et Samir très sympa et à l'écoute ainsi que toute la team du bar piscine et le café bar intérieur zest!
Bravo à tous!

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

Aziz

Très très bon hôtel

10/10

Exceptional

02 Aug 2025

Régine

Un établissement spacieux avec un personnel très sympathique et souriant. Soucieux du confort du client. Le concept adultes seulement est très appréciable. All inclusive aussi.
Séjour de 6 jours très satisfaisant.
À recommander !

Leisure

6/10

Pleasant

01 Aug 2025

elba

Lo que menos me gustó fue la
Comida
Siempre lo mismo no hay variedad

Leisure Partner

10/10

Exceptional

26 Jul 2025

Mounir

Nous reviendrons sûrement

Top hôtel, très grand ,3 piscines et personnel au top. J'ai eu droit à un surclassement sans rien demander. De la place pour tout le monde au restaurant, buffet incroyable ! Le personnel est très accueillant ce qui fait honneur au Maroc ! À refaire!

Partner

10/10

Exceptional

07 Jul 2025

Anne Gaelle

Super

Leisure

10/10

Exceptional

23 Jun 2025

Felicie

Top

2/10

Poor

28 Apr 2025

Ce n’est pas un hôtel 5 étoiles , et je ne comprends pas sur quelle base on lui donne 5 étoiles , cette hôtel mérite 3,5 étoiles , système à l’ancienne début des années 2000 , chaque jour le ménage à 2:00 du matin à côté de la piscine qui est d’ailleurs très salle avec des insectes, des clients de l’hôtel bourré a 3:00 du matin , beaucoup de bruits sans aucune réaction de la part des responsables, les photos ce n’est que 5% de cette mauvaise expérience , du jamais vu

Partner

6/10

Pleasant

17 Apr 2025

Begoña

En general la estancia ha estado bien. No bastante, para el precio que tiene el hotel, el baño de la habitación es bastante incómodo y el tema del transporte hasta y desde el centro, podría mejorar bastante.