La Palm Royal Beach Hotel

Ghana , Accra
ACCRA, 1 La Bypass Labadi
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100 reviews shown

8/10

Excellent

03 Feb 2026

Jacqueline

The hotel itself is very tired and definitely not the star rating you give it. The hotel is lacking investment and management who train newer staff. That said, there are some members of staff who are exceptional and made the stay really enjoyable.

Friends_and_family Family

8/10

Excellent

19 Jan 2026

Lindsey

Rooms are clean if a little tired, but everything works. Breakfast is nice

10/10

Exceptional

18 Jan 2026

Baba

Happy with everything so far

8/10

Excellent

17 Jan 2026

Robert Griffith

Really like the hotel but very few guest around so would have expected some better service i.e. Time to get room service, out of certain drinks and food which should not happen when in down season.

Enjoyed breakfast

Leisure Self

2/10

Poor

15 Jan 2026

Fred

The hotel is dated and should not be classified as 3or 4 Star. We had to get service as bath was flooded. Bathroom blues didn’t work. The air on wasn’t very good. In the end we stopped complaining because we realised it’s not the fault of the staff but the hotel management should invest. Very disappointed as when I was a child I used to go there with family and it was the hotel to go to in Ghana.

Leisure Partner

10/10

Exceptional

15 Jan 2026

Edwin

Great

10/10

Exceptional

14 Jan 2026

Oluwadamilola

Amazing experience.

Friends_and_family Family

6/10

Pleasant

14 Jan 2026

Etoroabasi

Overall stay was comfortable and not bad however I expected more from a 4 star hotel. The fridge did not work in my room even after replacement causing my food to spoil and bugs. The water was not hot even with the heater switch on.. just lukewarm. And they always ran out of towels at the pool in the middle of the day which was inconvenient.
The rest was fine: WiFi, breakfast, scenery, friendly staff.

Leisure Self

10/10

Exceptional

12 Jan 2026

GREGORY

Clean room, professional staff. One bench press in the gym will be absolutely helpful also.

Leisure Self

2/10

Poor

28 Dec 2025

Lisa

I wish I could give it NO STARS!

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Eileen

This property was a good experience.
Entering this establishment was VERY WELCOMING.
The port who took us to our room was very respectful and took time to let us know how things worked.
Sad th

10/10

Exceptional

09 Dec 2025

Florence Agyem

Great

6/10

Pleasant

27 Nov 2025

Janice

Location is ok but condition and f property needs improvement.

Leisure Self

8/10

Excellent

13 Oct 2025

Anja

Der Hotelgarten, der Pool und die Hotelzimmer sind sehr schön. Das Hotelpersonal ist sehr freundlich und hilfsbereit. Das Frühstücksbuffet ist reichhaltig und es ist für jeden etwas dabei.
Sobald man das Gelände des Hotels verlässt, befindet man sich auf einer lauten Hauptstrasse. Der Strand am Hotel ist leider sehr dreckig.

Leisure Partner

10/10

Exceptional

08 Oct 2025

Christiana

I was with an elderly lady who couldn't use the bath because it was too high for her to lift her legs. But in all we loved every bit of our stay.

6/10

Pleasant

04 Aug 2025

Margarita

Relaxing pool area with live music on week-end.
The beach is beautiful but is littered with much plastic.

Leisure Friends

8/10

Excellent

02 Aug 2025

Umar

Great

10/10

Exceptional

21 Jul 2025

Verified traveler

Enjoyed my stay

A very nice resort that gives off a boutique feel with the chalets. Stayed at a junior suite chalet and absolutely loved it. It features a full sized fridge and microwave tucked away in a fairly sized kitchen space. Enjoyed the continental/buffet style breakfast as well. The staff was very courteous as well. All in all, I would definitely recommend and would stay again if I had the chance.

Partner

10/10

Exceptional

20 Jul 2025

Earl

The staff at the hotel is excellent, the facility it self could come across dated for some. For other who dont mind it, its comfortable sleeping and conveniently accessible to ubers. The extra cost for breakfast buffet is worth it.

Leisure Friends

10/10

Exceptional

13 Jul 2025

Jacqueline

Beautiful room, beautiful views, excellent and professional staff. Breakfasts were excellent as well.

Leisure Partner

8/10

Excellent

27 May 2025

Stephen

Lots of Flys in my room

Leisure Partner

8/10

Excellent

04 May 2025

Michael

Great stay in a beautiful hotel in lovely grounds

We had warm welcome from the friendly staff and an enjoyable stay. The rooms are reasonably well maintained, welcoming and comfortable. Staff are always friendly and helpful and problems dealt with quickly. The setting in large grounds with large pool, coconut palms and extensive lawns provides a tranquil setting near the bustling city centre. The hotel is on the seafront but separated from the beach by a metal fence and locked gate - which is probably for the best. The local beach is short walk along the main road outside the hotel. The buffet meals are good quality - expensive by Accra standards. A la carte items are disappointing - menu needs refreshing. The breakfast buffet is good including cook to order eggs. On the negative side, the hotel is a little dated in some areas - they are not keeping up with maintenance in all areas. Also, they have failed to keep the occasional hawker out which can be a nuisance. It also is a sign of lax security. I will none the less return in future - still a great place to stay.

Partner

10/10

Exceptional

13 Apr 2025

Samuel

The lady who cleaned my room and the entire staff of the restaurant.

Business_and_leisure Self

2/10

Poor

27 Mar 2025

francis

On check in was informed the pool is closed for the foreseeable. It had been closed for sometime but nobody thought to inform people when booking.
Was told we had use of the pool in hotel next door that was 4 min walk away. They lied, its almost a 20 minute walk.
Asked for a room upgrade due to no pool but was told fully booked. I saw a total of 5 guests.
First room we were given had huge gaps in side of patio doors, big enough for mosquitoes to easily fly in. The adjoining room had a door into ours that we could not lock meaning somebody could just walk in.
The second room had no power to the fan or lights. The patio doors are locked and are not able to be opened so we were told to walk outside the property to enjoy the patio.
We spent every hour we were there in the hotel next door which was much nicer meaning we didnt spend any money at this resort. After 1 day we decided to leave a day early and book lobardie beach resort next door since we were spending all our pool time there anyway.
On checking out i asked to speak to the manager but was told he was not available.
Terrible service from reception who lie to your face. I am in ghana 2-3 times a year and will not be staying here again.

Business_and_leisure Partner

2/10

Poor

23 Mar 2025

Himdeep

Nice from the outside, awful on the inside!

Bad experience. Food not great, service not great, room smells like mold; housekeeping sprayed too much air freshener when i complained, even sprayed on my pillow and bedsheet so when I enter the room to unpack, i could not breathe.

Business Self

10/10

Exceptional

22 Mar 2025

Caleb

Very nice, clean and friendly staff quiet and private compared to other beach.

10/10

Exceptional

28 Feb 2025

Faris

The staff members were delightful. They went over and beyond to assist me. Furthermore, they had extended my check-out time as my flight was 9 hours after check-out.

The internet and aircon were on point. Room service was done properly and my items were all placed neatly on the side from the bed.

Walking around after midnight is a delight, as it is cooler, plus a view of the Atlantic Ocean/Beach - great for the soul.

Being around for over 20 years, they have maintained the hotel very well. Plus it is close to the airport. One of the best hotel experiences I've had in a long while. I look forward to visiting Ghana again and staying here for the duration of my stay in the future.

Business Self

8/10

Excellent

22 Feb 2025

Verified traveler

Not really a beach property but good service

The hotel has excellent service. All staff were professional, courteous, and committed to giving guests a great experience. The propeety itself is need of work. You do not really have access to the beach. Its beyond a chain link fence with security. It is a public beach with hawkers and the like and not well kept. If you're hoping for a beach experience, this is not it. The pool is pleasant though. I had a bug incident, which staff came and handled quickly by spraying the room with me in it. Had a headache from the insecticides but powered through it. Food options on property are good. Convenient location.

8/10

Excellent

09 Feb 2025

Michael

Better

6/10

Pleasant

19 Jan 2025

Julian

Business_and_leisure Partner

10/10

Exceptional

18 Jan 2025

Sara

We stay at La Palm every time we visit Ghana. It is such a wonderful experience. The food, drinks, and warm staff are all amazing and you will not regret the choice to visit this beautiful place.

Leisure Partner

10/10

Exceptional

12 Jan 2025

Joanna

Had a wonderful, relaxing time. As a first time visitor, everything you needed just ask as the hotel staff were very helpful and resourceful. Safe, and security or staff were always nearby, even at night.

Business_and_leisure Family

10/10

Exceptional

02 Jan 2025

Markel

Overall friendly staff. Good wifi. And air conditioning functioned the entry time.

Family

2/10

Poor

01 Jan 2025

Bernice

Not restful or relaxing

The hotel is very noisy. They organise large outdoor evening events which guests are not notified about in advance of their stay, and which go on until 3 or 4 in the morning so it's impossible to get any sleep.
Service is also very poor. I waited 50 minutes for my (very simple) order at the Ghanaian Village one night.
Location is not terribly convenient either, and while it's advertised as a beach hotel, there are no hotel facilities on the beach.

Self

10/10

Exceptional

22 Dec 2024

Cynthia B

Great service, especially for my near 90 year old mother!

Friends_and_family Family

10/10

Exceptional

02 Dec 2024

Joseph

Everyone, from the management t the people who sweep the floors, treatment us as if we were VIPs, most particularly the wait staff in the hotel restaurant.

Leisure Self

2/10

Poor

02 Dec 2024

Verified traveler

Brown Water in the tub & poor service.

Don’t stay here!!! The lights flickered. My son cut his finger very seriously on a tile in the kid pool. Brown water poured from the tub. We had to change rooms, but it was not easy. The service was poor.

Friends_and_family Family

8/10

Excellent

29 Oct 2024

Marjorie M

The property is located on beachfront. The area is beautiful and captures the authentic Ghanaian culture. The staff are very courteous and professional. The only issue we had was the hot water heater didnt work properly. Additionally, staff did not inform us you need to turns on switches for the refrigerator and the hot water in the room. Great location and good people.

Family

10/10

Exceptional

28 Oct 2024

stephen

I love staying here and entertaining friends here. The staff are super friendly and helpful. Today when I was checking-out one of the maintenance staff was changing a light bulb in the lobby area - he stopped what he was doing and carried my suitcase to reception for me - full marks to his service heart

Leisure Self

10/10

Exceptional

16 Oct 2024

Kimberly

Helpful polite staff

Leisure Friends

8/10

Excellent

15 Oct 2024

Joann

The employees were very pleasant, they trest their guests well

Leisure Family

6/10

Pleasant

15 Oct 2024

Ishia

Pool is amazing
And the food taste great....

Leisure Family

10/10

Exceptional

15 Sep 2024

nicole a

La Palm Beach hotel is a short ride from the Accra airport. The hotel also provides a free shuttle to and from the airport. What makes the hotel exceptional is that it is ocean front. The grounds and pool are beautiful. The hotel rooms are spacious. The hotel staff are very friendly and accommodating of all requests. There are two restaurants on site which provide great meals. The hotel has lots of amenities--casino, ATM, exchange bureau, gift shop, hair salon, and others. I would highly recommend this hotel to others. I will definitely plan to come back to La Plam Beach Hotel when I return to Ghana.

Leisure Family

10/10

Exceptional

31 Aug 2024

Evelyn

I truly loved my stay at La Palm. The grounds are gorgeous. The suite we stayed in was beautiful. The staff went above and beyond to make us comfortable. The continental breakfast was nice and had a good selection. I will stay here again.

Leisure Family

4/10

Poor

06 Aug 2024

shaun

The staff were friendly and helpful.
The standard of food is poor and the water quality is poor. Hotel lacks facilities and entertainment.

Business_and_leisure Family

2/10

Poor

02 Aug 2024

JAIME

Pesimo servicio y mucha arrogancia de parte del personal.

Leisure Family

6/10

Pleasant

28 Jul 2024

JAIME

Necesita mejorar la infraestructura

8/10

Excellent

13 Jul 2024

suzette

The staff were very helpful.

Leisure Family

8/10

Excellent

02 Jun 2024

Jac

I loved the locatuon

10/10

Exceptional

18 May 2024

ERIN

Great facilities—very clean, well-appointed, and secure. In addition, great customer service and care, particularly, the tourism agency, ABLE LLC.

Thank you!

Leisure Family

6/10

Pleasant

14 May 2024

Mohamed

Beach

Business Friends

8/10

Excellent

26 Apr 2024

Theresa

Staff was friendly. Dining was very good. Check out was not smooth. Beautiful and save property. Overall enjoyable experience for a person traveling over seas. Would return again.

Leisure Partner

10/10

Exceptional

03 Apr 2024

Anja

Das Personal ist sehr freundlich. Einzelnes müsste am Gebäude, bzw in den Zimmern renoviert werden. Die Dusche hatte kaum Wasser, Schubladen im Bad fielen auseinander.

Leisure Partner

2/10

Poor

03 Mar 2024

Giulia

The property is really run-down and scandalously overpriced. My room had a broken sliding door onto the verandah (which was also in a bad state), so it was sealed and I could not let fresh air in. As the window and bathroom had no other form of ventilation, the room did mot meet basic health and safety standards. When I asked to change room, I was told this was not possible. The breakfast is also terrible - limited selection and low-quality food

Business_and_leisure Self

8/10

Excellent

26 Feb 2024

Carey

The front desk staff treated us very differently on our two stays here. We check out for a few days, traveled, then came back. The 2nd time we checked in we we do much better then the first time. The lady was way friendlier and offered us a cold drink which was wonderful on that hot day.

Leisure

8/10

Excellent

25 Feb 2024

George

It was nice the only complaints was getting bit by mosquitoes at night.Staff was excellent.Room was cleaned regularly

10/10

Exceptional

19 Feb 2024

Carey

We stayed at this property two separate times in one week and had a very different experiences when we checked in both times. I’d have to say the second check in that we had on Friday was much better than the first one. Everyone was very efficient and we were offered a cold drink, which was greatly appreciated.

Leisure

6/10

Pleasant

16 Feb 2024

Gerard

Needs refurbished

Business_and_leisure Partner

6/10

Pleasant

23 Jan 2024

Gyimah

It was excellent 6yrs ago when I visited and they had an amazing breakfast buffet. This time around, property didn’t seem well maintained and their breakfast was just standard.

10/10

Exceptional

19 Jan 2024

Craig

I enjoyed my stay. Better access to the beach without having to wait for a guard would have been nice though.

Leisure Self

8/10

Excellent

18 Jan 2024

DR CHANDRAPRAKASH

Breakfast needs an improvement..

Business Self

8/10

Excellent

05 Jan 2024

Akwasi

Nice stay

Wow…such a beautiful hotel. It’s at the beach and also in a very convenient location . Not too far from city center and the airport. Just a few minutes drive. I love my stay here. I will always choose here over any beach hotel in Accra.

Partner

4/10

Poor

05 Jan 2024

Tieranny

The breakfast was good and the rooms have adequate size and amenities.

Although the property is close to the beach there is no access to the beach from the property. The one gate had a padlock during my stay.

Service was frustratingly slow. In order to get towels and toilet paper it took 4 phone calls, 2 visits to the front desk, and 8 hours.

We had ants in our bed and had to explain why we could not continue to sleep in the room after the bed had been sprayed but the sheets not changed. Once our room was changed we were in a room that the lights periodically turned off and on, the bathroom windows was not completely installed so it let in mosquitoes, and the adjoining room doors were left unlocked. In order to get the adjoining door “locked” it required multiple calls to the front desk, three people coming to look, and finally a maintenance worker nailed the door shut.

Needless to say I would not recommend this hotel.

Leisure Friends

8/10

Excellent

01 Jan 2024

Moiz

Labadi beach is a nice area. The hotel is on a sprawling property with various activities to keep busy with. The room suite was nice as well. As a default they should keep insect spray in the rooms as I had to call housekeeping to get one. Also, I was fortunate to have two bathrooms as the shower head in one burst out from the connection due to the high pressure. There did not seem to be a clear walkway to the beach from the hotel property or backyard. Food was pleasant. It is a taxi ride away from the city center. Overall I did like the hotel.

Leisure Self

10/10

Exceptional

14 Nov 2023

Judith

Great layout. Enjoyed dining near the Gulf. Comfortable rooms

Business_and_leisure

6/10

Pleasant

30 Oct 2023

Hillary

If you’re looking for a place to stay that is in Greater Accra and close to the airport, this is it! Most of the staff are incredibly nice and helpful. The pool and grounds are absolutely stunning. The Ghanaian restaurant is phenomenal. After seeing other hotels in the area, this one could use a major room update (it’s like it was from the 70s). I ended up unplugging the lamps in my room because they either shocked me or would spark when I turned them on. The breakfast buffet was a 4/5 but the staff working the breakfast shift were inattentive. They often stood in the corner and it felt really awkward to ask for coffee or water. If on a budget and if wanting to enjoy a beautiful pool area, this is a decent stay.

Leisure Self

10/10

Exceptional

07 Oct 2023

Kingsley

Lovely place friendly environment good choice of breakfast

Leisure

6/10

Pleasant

14 Sep 2023

tonya

Furniture in rooms is outdated , needs iron and board , refrigerator was not working properly, up date to Smart T.V . There’s not entertainment. Why was there a Covid 19 Charge to everything at this property? There’s no Covid 19 if so why was there no mask , No PPP . This charge needs to be Stopped

Business_and_leisure Partner

10/10

Exceptional

09 Sep 2023

Nelson

The staff are very welcoming. There is also a shuttle service to and from the airport

Business Self

4/10

Poor

05 Sep 2023

Verified traveler

Gross

Friendly and helpful staff and decent food. Otherwise, a very disappointing hotel.

The lock on the door to my room malfunctioned intermittently throughout my stay - it would read my card, but not unlock. I suspect this was probably related to the fact that the locks on several of the rooms around me looked like someone had tried to pry them off, with deep gauges in the door around the locks, and cardboard backing for the lock where you'd usually find wood.

The room itself was eh. Fine, but not worth what they charge. The sink was clogged and wouldn't drain. There was a leak coming from somewhere that left a pool of water on the bathroom floor. The beach is basically a garbage dump.

The hotel's one saving grace would be that the grounds and pool area are nice. With a dingy room and beach, I thought I'd enjoy the evening reading by the pool to at least enjoy the grounds. Within 10 minutes I was solicited by three prostitutes. I don't see how this can happen without the hotel allowing it.

All in all, clearly a hotel with friendly staff, but poor management that are doing little to nothing to maintain the place, and allowing prostitutes to harass guests who try to enjoy the outdoor spaces.

Business

8/10

Excellent

28 Aug 2023

Jones

A Pleasant West African Experience

Overall stay was satisfactory. Breakfasts were excellent with good variety. Front staff were excellent and very courteous, as well as professional. All staff members were generally respectful, courteous an willing to assist as best as possible. Ambience of the lounges and rooms was reasonable. Overall experience was pleasant.

Business

8/10

Excellent

18 Aug 2023

OLABIMPE

Very good.

One of their staffs was extremely rude and she is not supposed to be a customer facing agent. The manager came to apologize though, but what she did shouldn't have happened in the first place.

Overall, a good place to be.

Leisure Family

10/10

Exceptional

19 Jun 2023

Danee

We enjoyed our stay as everyone was extremely kind and accommodating. When there were issues with our room, we had them recognize them before we did and they made adjustments including switching our room for a lighting issue. The breakfast buffet had a great selection of local and international foods including an in-site chef for crepes and omelettes. The Ghanaian restaurant outside has a nice ocean breeze and good drinks. My son loved the pool.

Business_and_leisure Family

10/10

Exceptional

13 Jun 2023

Abiodun

Walk on the beach was great with spots to hangout

8/10

Excellent

01 Jun 2023

Carey

Loved that the property was beautiful, clean and safe. Staff at breakfast each morning was very friendly and helpful. I paid for late checkout but then could not get back into my room and when I called the front desk, they weren’t very helpful. Our room was cleaned each morning and always looked beautiful when we returned.

Leisure Partner

10/10

Exceptional

29 May 2023

Mark

Friendly & Helpful staff

All the staff are super friendly and helpful. They make this hotel special.

Business

10/10

Exceptional

01 May 2023

Victoria

The property is beautiful,and peaceful. The food variety was excellent and the overall service was excellent.

Leisure

10/10

Exceptional

28 Mar 2023

Stephen

The staff was wonderfully welcoming and helpful, and the facility was clean and comfortable. I would definitely stay again and recommend others to do the same!

Business_and_leisure Self

10/10

Exceptional

25 Mar 2023

Lorel

Lots of palm trees, which I could have one drink each day. Was not obvious that we could buy or get it free

4/10

Poor

25 Mar 2023

Charles

Would not recommend

Looked like it was a very nice hotel ten years ago, and has not received a lot of maintenance since then.

The real turn off for me though was the prostitutes loitering around the pool after dark looking for clients. Some of them were aggressive in their solicitations too.

Self

4/10

Poor

15 Mar 2023

Nicholas

The staff were always smiling and helpful but the condition of the property needs attention. On arrival the hotel staff member who took me to my room was unable to get the electronic key to work which left me waiting outside the room for 15 minutes having just flown in; subsequently I had to have the key reprogrammed six times as there was clearly a fault with the lock. Next, the electrics in the room were a problem in so much as boiling the kettle tripped the system; this was resolved but it should not have occurred. Finally, one morning the water pressure was so low that having a shower wasn't possible; again this was resolved but the combination of issues doesn't give a good impression of the level of maintenance.

Business Self

10/10

Exceptional

02 Mar 2023

Jacquelyn

Ee pretty much liked everything. The water pressure in the shower could be a bit more water coming out of it. The water pressure was very low and the food breakfast buffut could be a little bit hotter meaning heat, orher than that you would not be disappointed. We plan on trying to get all of our families to come back with us it's about 20 people. We really love pretty much every single day of our stay, so please keep up with the good work.

Leisure Partner

10/10

Exceptional

16 Feb 2023

Evelyn

The property is beautiful and well kept. For the most part the staff is extremely well trained antenna. Need breakfast buffet was plentiful and diversive. I would not have to book another night in order for a late plane departure was incredible.

Leisure Partner

8/10

Excellent

16 Feb 2023

Eddy

Friendliness and welcome by staff on site. There is plenty of space in the room. Comfortable bed. .

Leisure Partner

2/10

Poor

01 Feb 2023

Janet

This property has a lot of work to do. It is not in a state where it can welcome guests and offer the kind of experience they portray online. It has potential to be a wonderful place but right now… it is not good.

Leisure Partner

10/10

Exceptional

17 Jan 2023

Joana

Great food, nice atmosphere i will definitely ho back

Leisure Partner

6/10

Pleasant

03 Jan 2023

Francis

Compound is amazing.
Grass is well
Kept. Like traditional decor. The motif is excellent

Leisure Friends

10/10

Exceptional

02 Jan 2023

Shonda

Highly Recommend this Hotel

I absolutely LOVE this hotel and the fact that they completely understand hospitality, customer service and professionalism. This was my first trip to Ghana (as well as west Africa) so I didn’t fully know what to expect. This hotel really amazed me with everything especially the food! It was soooo good and the pool area was a lot of fun along with the various activities and parties on site. Will definitely stay here again and recommended to friends interested in visiting Accra.

Friends_and_family Friends

8/10

Excellent

31 Dec 2022

Kevin

Pool is beautiful and the staff was very responsive and friendly. The rooms could use some updating, but were clean.

Leisure Family

6/10

Pleasant

04 Dec 2022

Victoria

Juliet at the front desk was very accommodating and very helpful. Angela and Evans at the continental restaurant were also nice. The rooms did not have an iron. I did request for one but never got it . I was there for a week . They had a patio which was not accessible from inside the room so, it was useless.

8/10

Excellent

10 Oct 2022

Saliou

Good

Clean and peaceful environment

Business

10/10

Exceptional

09 Oct 2022

Robert

The staff

10/10

Exceptional

11 Sep 2022

Kirsten

Lovely property for a vacation! Feels like a resort.

Leisure Friends

8/10

Excellent

21 Aug 2022

SHEILA

Nice to stay at beach but property was a bit dated and beach had a lot of plastic garbage and tires

Leisure Friends

8/10

Excellent

17 Aug 2022

Andrew

I LOVED the staff and the quality of service. Hats off the Juliet at the front desk!!! She is a winner!!
The breakfast team is a winner!! Excellent service.

Leisure Friends

4/10

Poor

05 Jul 2022

Chiquita

Old property need remolding for the price they charge

10/10

Exceptional

03 Jul 2022

Michael

Overall this property is perfect for your wkend getaway, bring the familybfor vacatio, or hold a business conference!
The staff is incredibly friendly and wish to make your stay as pleasant as possible. Food is good but needs some up grades.

Business_and_leisure Partner

6/10

Pleasant

25 Jun 2022

Lizzy

Luxury hotel let down by some staff.

The hotel is lovely and the pool great but the service from quite a few members of staff was awful. From the lifeguard sitting on his phone out of the way the whole time we were swimming, not bothering to bring us towels and then throwing us out so he could put chemicals in at 6pm on the dot (the manual says the pool is cleaned at night).
To the receptionist who when we asked for a late check out said yes, but didn’t ask what room we were in so we told her, then when we went to return to the room in our swimming costumes found out key had been blocked out as she hadn’t applied the late check out.
One waiter at the restaurant was also rude and we weren’t allowed prawns or calamari or fish as we had been told we could only have them as a (more expensive platter) as they had already been portioned out???
Also, the gate to the beach is locked at all times and you have to ask security to unlock it. You also get charged when on the beach!
We really liked the food at the restaurant, the rooms and the pool, so much that we returned to this place during our trip. But the second visit was marred by the above.
Some staff were amazing. Pool bar staff and the porter to name some.

Partner

8/10

Excellent

07 Jun 2022

Maximo

Convenient. Friendly service

Business Self

8/10

Excellent

28 May 2022

Linda

Food was good, my children enjoyed themselves with the swimming and miniature golf. Enjoyed the easy access to the beach as well.