Name: Pyramisa Hotel Luxor
Address: Khaled Ibn El Walid Street, Luxor, EG

Pyramisa Hotel Luxor

Luxor · Egypt

Khaled Ibn El Walid StreetView location

100 reviews shown

4/10

Poor

21 Jul 2026

Cesar

The air conditioner in both of the rooms we upgraded to were not working. I decided to stay at the second room only because I had paid for an upgraded room with a view of the Nile. The transportation service available on-site was Amazing, Thank you to Abdul and our driver Doxy. Very helpful.

Partner

10/10

Exceptional

13 Jun 2026

Sean

The resort was awesomely maintained and kept beautiful, the pools were very nice. The staff was extremely friendly and helpful towards our stay, the room service is also good.

Family_with_children

10/10

Exceptional

21 May 2026

Ian

Fine hotel. Good staff. Enjoyed it!

Self

10/10

Exceptional

04 May 2026

Ryan

My stay here at this hotel was great! The staff were very helpful and friendly during our stay here. The transportation manager was very nice and friendly as well and helped us out each day making arrangements for ride and even sailing. Abdul was extremely helpful and made our visit simple and easy. I will definitely be coming back.

Partner

8/10

Excellent

10 Apr 2026

Mohamed

Need improvement

4/10

Poor

08 Apr 2026

Gavin

This is a poor hotel overall. On the plus side, the gardens and pool area are pleasant and the Nile side seating delightful. On the negatives the rooms are very tired and ours was poorly cleaned and a broken but still live electric light, broken curtain, non working safe, dirty fridge and no plug for the sink. We had to chase housekeeping to get basic cleaning and some towels. The food at breakfast was poor quality mass catering. We didn't eat at the restaraunts as we heard people complaining about them several times. I wouldn't book here again. Avoid.

Family

4/10

Poor

08 Apr 2026

Mobina

Quite run down and very dated rooms. Location and views are good. Not very clean.

Partner

6/10

Pleasant

05 Apr 2026

Pradilka

3 star because Room was clean, nice property, breakfast buffet was really big and spread out and restaurant food was really good BUT Check-in process was frustratingly long and then they assigned a wrong room number, internet/wifi did not work at all and reception staff not helpful /no PR.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Dmitry

impresaive views, good restaurants on site.

Partner

2/10

Poor

30 Mar 2026

Mohamed

The rooms are old and not clean

Family_with_children

6/10

Pleasant

29 Mar 2026

Somesh

Pyramisa Hotel Luxor offers a pleasant stay overall, especially thanks to its excellent location and stunning views of the Nile River. Waking up to the river views is definitely a highlight and adds a lot to the experience.

The hotel is well-situated, making it convenient for exploring Luxor. The staff are friendly and welcoming, which contributes positively to the stay. The breakfast setup is particularly enjoyable, with a great dining location and a good selection of food.

However, there are some notable drawbacks. The WiFi connectivity in the rooms is poor and unreliable, which can be frustrating. The rooms themselves feel quite dated, with signs of wear and maintenance issues. In particular, some door locks were not functioning properly, which raises concerns about safety. The bathrooms also need better upkeep, as cleanliness was not up to standard.

Overall, it’s a decent hotel with strong positives in location, views, and staff, but improvements in room maintenance and facilities would significantly enhance the experience.

Friends

6/10

Pleasant

25 Mar 2026

Bhiwander

This is a 3 star hotel NOT a 4 star as rated. Not much variety of food during breakfast or dinner, repeated items. Rooms are basic and small. There is no internet available in the rooms, which was very annoying. The only positive thing l can say about this hotel, is that our room had a Nile view. Staff there could hardly speak English.

Family_with_children

4/10

Poor

23 Mar 2026

Maria

Las habitaciones sucias

Family_with_children

10/10

Exceptional

19 Mar 2026

elamin

The front desk she was very nice. She check in Us She was very helpful if I remember her name correct was asraa

8/10

Excellent

13 Mar 2026

Shannon

The pool area and wait staff were amazing. The rooms were a bit tired.

Partner

10/10

Exceptional

05 Mar 2026

Rob

This hotel was brilliant, fulfilling our requirements. The pool was amazing set by the Nile and the staff were really friendly both around the amenities and in the hotel itself.
The downside was the rooms are a little tried and a refresher should bring it up to western levels.
It is also a little further out of Luxor, making it challenging to escape the offers of taxis and horse carts, when walking into the centre.

Partner

10/10

Exceptional

25 Feb 2026

GARY

Clean rooms, comfy bed, wonderful staff, quiet

Partner

6/10

Pleasant

23 Feb 2026

Charlene

Rooms are dated and pool is cold.

Partner

10/10

Exceptional

21 Feb 2026

Ahmad

The staff are good. Everything is great.food. Service, and clean. But the one issues with matters is very bad and old also the bad was to small, I believe it’s not Quine or king.

Family

2/10

Poor

16 Feb 2026

KA CHARM CLARENCE

I was deeply disappointed by my experience at this hotel, particularly regarding the service and room conditions. The lobby experience was frustrating; not only was the staff unsupportive when I requested small change, but the exchange rate offered was predatory. I was offered only 2,000 EGP for $50 USD, which is nearly 400 EGP less than the official bank rate.

The room itself was in a state of neglect. The property is very dated, featuring worn-out and half-broken furniture that makes the stay feel unmaintained. My experience was further marred by several hygiene and infrastructure issues:

Sanitation Concerns: There was a persistent musty smell coming from the shower water, and the bed sheets were clearly stained upon arrival.

Pest Issues: I was shocked to find small bugs appearing on the bed, which is completely unacceptable.

Poor Connectivity: Despite being a major hotel, the Wi-Fi does not function in the rooms at all; it is only available in the lobby, which is highly inconvenient for modern travelers.

I would strongly advise travelers to look elsewhere for better value and more hygienic accommodations in the area

Leisure Family

6/10

Pleasant

11 Feb 2026

Umeer

Catfish type of hotel. Lobby, outside area is beautiful. However the standard rooms are incredibly mediocre and outdated.

Leisure Friends

2/10

Poor

31 Jan 2026

Ashley

Poor check in experience. Room filthy and severely outdated. Breakfast was poor. Non-smoking room still smells of bad cigarettes. Probably the worst 4* hotel I’ve stayed at.

Self

2/10

Poor

06 Jan 2026

Azra

I left the hotel within 30 min due to allergy attack from all the dust and lack of cleanliness in the room.

Leisure Family_with_children

8/10

Excellent

22 Dec 2025

Rize-Mari van

Balcony view was amazing. Breakfast spread was the best we got in Egypt. However, the Wi-Fi was not great and no Wi-Fi in hotel rooms.

Leisure Partner

10/10

Exceptional

21 Dec 2025

norma

Pyramisa hotel was wonderful, the massage lady was professional and the massage was great. We ate at the Chinese restaurant inside the hotel and the breakfast was incredible!

Leisure Friends

10/10

Exceptional

17 Nov 2025

Tejeshwer

Great room

6/10

Pleasant

16 Nov 2025

MOHAMAD

Excellent breakfast. Friendly staff. Lobby clean but other areas less clean. No WiFi in the room so have to go to lobby. Less functional air conditioning so feeling stuffy hence warm room. Old hotel without updating.

Leisure Partner

8/10

Excellent

28 Sep 2025

M Jason

Great view of the Nile

Self

10/10

Exceptional

21 Sep 2025

rowan

Great pool! Great staff! Amazing breakfast

Leisure Partner

10/10

Exceptional

06 Sep 2025

Sandra

Our first visit to Luxor was truly unforgettable, and choosing to stay in one of its luxurious suites was absolutely the right choice. The stunning panoramic views of the majestic Nile River and the towering mountains created a captivating backdrop that made each sunrise and sunset a breathtaking experience. The staff's warm hospitality was exceptional, making us feel right at home with their attentive service.

The rooms were incredibly spacious, adorned with elegant furnishings and modern amenities that added a touch of luxury to our stay. Despite our late flight, the manager went above and beyond to accommodate our needs, ensuring our comfort was prioritized.

Breakfast was a delightful feast, bursting with an array of delicious options that catered to all tastes. Each bite was a treat, showcasing both local flavors and international favorites. We wholeheartedly recommend this amazing experience to anyone looking to explore the beauty of Luxor.

Leisure Partner

8/10

Excellent

03 Sep 2025

Chudian

Hotel staff is very helpful and pleasant. Wifi is horrible, you can only access it in the lobby which is a big inconvenience if you have young kids. Food was great, lots of choices. Mohamed the cheff was very pleasant and would promply address any concern in the kitchen. Pool staff was also plesant and patient. I ate at the Italian restaurant while staying there and the pizza was great, any other dish was straight up a waste. The remainder of 6days I ate at steingberger Hotel which was amazing. Overall would have rather stayed at steingberger palace if I had done proper research. But I love and adore the staff at this hotel. They go above and beyond every day for the guest except the front desk workers who i find very rude

Leisure Family_with_children

6/10

Pleasant

14 Jul 2025

reginald

Poor breakfast. When we checked in we did not get a suite but a normal deluxe room. We had to ring back to reception complain then we got the room we had paid for.

Partner

10/10

Exceptional

12 May 2025

William

Excellent staff. Got hooked up with a great tour guide through the hotel. I would definitely come back to this one

Business_and_leisure Friends

10/10

Exceptional

06 May 2025

Elizabeth

It’s beautiful and calm, I really enjoyed my stay

Leisure Partner

2/10

Poor

21 Apr 2025

kristin

Gross hotel and bad service.

Room was disgustingly dirty. Two bottles of fresh water, but one was open and half empty. We had two rooms with three small children and they weren’t together. Both rooms were FILTHY. Chunks in the floor, hair in the shower and sinks. No wifi, no towels. Even when we called for towels, we were delivered hand towels in my poor 6 foot. Three husband had to dry himself with a hand towel. As it was Easter Sunday, there was a course a raging party below until 11 PM with music so loud you thought it started in our room. Of course we couldn’t sleep and the children couldn’t sleep either. So it would make sense that with the checkout time at noon, the Maid would be violently pounding on our door at 9 AM and enter our room to figure out why we weren’t out yet. My husband and I from two separate rooms called to reception twice for help and neither time or we assisted. The next morning I pitched a fit and the hotel manager was angry and not apologetic and would only give me 50% discount. The view is nice, but we never had time to enjoy it.

Friends_and_family Family

4/10

Poor

16 Apr 2025

vatsala

Property location is great facing Nile on one side. But rooms really need some upgrade. Rooms are super old - for our room it was not cleaned there was hair on the bed sheet of the previous customer, we did not have water supply almost the whole night, we did not have hot water and they sent someone to fix it. Bathroom door was hard to lock. After letting them know the house keeping came to clean room. The whole room just has two pin charging points, we could not charge any of our devices and had to go to reception to charge our power bank. We had a converter but even that was 3 pin. Finally one of the staff member got us a diff adapter which helped. Breakfast options were good, Hotel staff our nice and receptive. They gave us an extended checkout due to some of our issues which was good.

Leisure Family

10/10

Exceptional

23 Mar 2025

Haby

Everything was great just wish the balcony was cleaned and not as dusty as we found it. But food was great, staff were friendly and the bed was comfortable

Leisure Partner

10/10

Exceptional

21 Mar 2025

Ernest

Great location, great view an about a block away to the entrance of the pyramids. Food was great and so was the staff.

Leisure Partner

10/10

Exceptional

16 Mar 2025

Roland

Amazing property in Luxor. Personally this was my first time traveling to Luxor, and I am happy I chose this Hotel. They seem to have been there for a long time, and definitelly know what they're doing. Rooms are clean and have a great view of the West Bank. Breakfast is delitious and they have a taxi service that is great! Highly recomend!

Leisure Self

10/10

Exceptional

12 Mar 2025

Daniela

n muy amables

Leisure Family

8/10

Excellent

07 Mar 2025

Ilia

Every was good so far but on my stay one staff tried to enter to my room at night thank goodness I was in with the latch on.

Leisure

4/10

Poor

15 Feb 2025

Mustafa

The owner turned the hotel into a cash cow. No renovation, bad service, dirty rooms, damaged furnitures, old beds. They just have the hotel because it is by the river. There are better hotels with similar rates in the city

Business

10/10

Exceptional

09 Feb 2025

Hector

Very clean great staff

10/10

Exceptional

25 Jan 2025

SADIG

Great hotel. Great staff. Great breakfast. Great view. Thank you.

Leisure

6/10

Pleasant

25 Jan 2025

Joon-Bum

The city view side, not the Nile side, is noisy at night due to traffic, and the Wi-Fi hardly works in the rooms. Considering the price, these aspects are quite disappointing.

Leisure Self

8/10

Excellent

08 Jan 2025

Ronald

Location

10/10

Exceptional

31 Dec 2024

Hongyi

Very nice plate to stay.

Leisure Self

8/10

Excellent

11 Dec 2024

Bernette

Breakfast need more variety maybe have pancakes instead of crêpes, orange juice instead powder, juice. But overall, the hotel staff was very pleasant.

Leisure Family

10/10

Exceptional

04 Dec 2024

bernet

Friendly staff, beautiful views of the Nile river, great dining options, nice room with balcony.

Leisure Partner

2/10

Poor

22 Nov 2024

Annabel

Do not stay at this hotel. The photos are nice, but the hotel is filthy, they do not keep up with it. Our room was falling apart and absolutely dirty. The breakfast is the worst food I have ever had. The only thing I could swallow was the fruit and I am not a picky eater. They deserve this bad review and need to make these changes before more tourist stay there.

Leisure Family

6/10

Pleasant

15 Nov 2024

Karen

Loved it. Very nice off the Nile river. I did not like that there is no wifi in the rooms and we had to go to reception to have access to wifi. Also, I asked for a full/queen size bed and they gave us 2 twin beds that we had to push together.

Leisure Partner

10/10

Exceptional

03 Nov 2024

Noorie

The Wifi was an issue

Leisure Family_with_children

10/10

Exceptional

13 Oct 2024

Jay

The hosts of this little hotel are very good people. Friendly service and treat you like family. Amazing views of the pyramids while you have breakfast on the rooftop. Will definitely be returning.

Leisure Self

10/10

Exceptional

07 Sep 2024

Mason

The staff here are incredibly kind and understanding people with very good hearts. If you want to feel safe and secure, and reassured that you'll be comfortable and in a breathtakingly beautiful setting, I'd absolutely recommend this hotel.

Leisure

8/10

Excellent

18 Aug 2024

David

Large hotel. Good for a short stay. Great dining options. Fantastic swimming pools. Comfortable beds.

Leisure Friends

2/10

Poor

01 Feb 2024

Maculeuse

Terrible experience

I reserved a king size bed for my husband and I. They put us in two different bed. They said room with king size bed not available. There was no internet access in the room. It was very cold and the heater in the room was not working. We froze to death in the room. It was terrible.

Partner

8/10

Excellent

20 Jan 2024

Wahida

Not sure why others had issues with the hotel. Our staff was more than pleasant. Lovely hotel,staff are very welcoming and helpful with queries. Pool staff are very helpful too! Clean room, and hotel staff are able to make arrangements and help with any issues with our flights or trips. Thank you for a lovely staff, will defo be booking the hotel again if I return to Luxor.

Leisure Partner

4/10

Poor

22 Nov 2023

Susan

Rooms were not updated, bathroom was old and not clean. Morning breakfast was not organized, no lineup control for omelet station. Coffee and tea station was a joke. Would not recommend this hotel

2/10

Poor

22 Nov 2023

DARREN

Where to start, property is not even worth giving 2 stars.we felt unsafe in the room because all doors are broken and anyone can fource to push it open. Bed sheets were given diry and we asked to change them at firstday. Generally rooms were pretty dirty and outdated . We are normally not complaining for small stuff but these are more visible. If you wanted do yourself a favor, please consider another property. Especially free brakefast was awful even 2 star property can provide you decent food choices. One time we were refused to allow into buffet because they given priority to a tour group to eat first. BIG THUMS DOWN. They need your money but not you

Leisure Partner

6/10

Pleasant

13 Nov 2023

Istvan-Tibor

We stayed only one night after our Nile cruise and before heading out to the red sea. The staff is very friendly, the hotel has a nice feel to it. Our room was nice and spacious, with a big balcony.

The problem was the bathroom. It was in bad condition and definitely needs renovation, tile gaps are black from age/ mold? Shower head is broken in a way where the water sprayed out on one side like a jet so couldn't shower properly. All we wanted is to shower, feel clean and sleep before going further which is why we are disappointed.

Leisure Partner

8/10

Excellent

10 Nov 2023

Diana

Friendly and proactive staff, with safety and comfort top of mind. The hotel is one of the oldest in the area and is dated, but it is well maintained and kept clean. Daily breakfast was fantastic and the morning views of the hot air balloons and the Nile were soon mom it incredible.

Leisure Partner

4/10

Poor

10 Nov 2023

Verified traveler

Incredibly poor service for a 4 star hotel

Rated 4 stars, but does not deserve that caliber.
4 stars for the pool and the breakfast but otherwise would say it is a 3 star hotel with 2 star service. We have received much better and more hospitable service in Egypt at hotels costing 30 euro per night.

We asked them to bring us extra towels 4 times and they were never brought. Our fridge did not close and the phone in the room did not work. Told them about this twice and was not fixed. The third time, they changed us rooms to a smaller room. The hotel manager said he was going to send up a bellboy to bring our luggage to the new room, but no one ever arrived after 20 minutes so moved all our luggage myself.

Very few plugs in the room.

Wi-Fi is only in the lobby, NOT in the rooms, and barely works even in the lobby.

Friends_and_family Friends

2/10

Poor

26 Oct 2023

Mohammad

The worst experience is staying in this property…
Uncomfortable bed… b

Leisure Self

8/10

Excellent

26 Oct 2023

Pamela

Good but needs technology upgrade

Conveniently located for access to taxis, pick-ups, for tourist sites. Excellent breakfast buffet for vegans and evening buffet is reasonably priced. There's a very good Italian restaurant in hotel complex. I felt safe and welcomed. Staff was friendly. Rooms need some updating but big complaint is that there is no internet access in the rooms. A very slow free internet is available in the lobby and lobby can get crowded with guests using lobby for wifi access. Nice pool and reasonably priced drinks, Gardens are so pretty that couples come there for wedding photo shoots!

Friends_and_family Friends

8/10

Excellent

14 Oct 2023

Manuel

The hotel is a very good installation but the maintenance is very poor. making things look very old and in bad shape, the personnel is very frinedly and the breakfast was very good

Leisure Partner

8/10

Excellent

14 Oct 2023

Ferough

Great place to stay, helpful staff and close to all amenities.

10/10

Exceptional

13 Oct 2023

Mark

This property was beautiful. The pools were unbelievabke. I felt as if I had gone to Hawaiia. Thank you.

Leisure Self

10/10

Exceptional

11 Oct 2023

Asama

Great service

Leisure Family

6/10

Pleasant

20 Sep 2023

Janetha

Room was described with wifi and that wasn’t true. Fot People like me that works during traveling it was a nightmare. Have to come down to lobby for a very slow internet 😏

Leisure Family

10/10

Exceptional

06 Sep 2023

Richard

Convenient location and friendly staff

Friends

8/10

Excellent

10 Aug 2023

Joanne

4/10

Poor

11 Jun 2023

Sergio

The room was nice and kept very clean. The staff is nice but slow and inefficient, particularly in the restaurant.
The food was the worst part at this property, The service at the restaurant was slow and inattentive.
I try the Italian Restaurant one night and the bread was old and the food was below average. I had to walk to the Royal Sonesta to eat my meals.
You cannot walk out the door of this property without being harassed by taxi drivers, vendors, etc. It wasn’t a very good sty.

Leisure Self

2/10

Poor

15 May 2023

ronda

I was within policy for hotel and hotels.com to cancel one of my nights and could not get ahold of the hotel. Neither could hotels.com. For no reason other than it’s the hotels policy , hotels.com wouldn’t give me refund or credit . The hotel said they changed their number (no number AT all on website) and they ignored my messages on hotels.com emailing service to cancel my one night like a week before booking. Staff was rude down in the breakfast area and gave my husband a dirty look when he asked for a pancake at the pancake station. Bed was super hard and uncomfortable. Terrible for hotels.com and shame on hotel for not having better customer service

Partner

10/10

Exceptional

10 May 2023

Maria

The staff was very friendly and helpful. They went above and beyond to make our stay very pleasant.

2/10

Poor

08 May 2023

Marta

This property was so dirty that my husband and I checked out a few hours after check in and went to the hotel next door. I have stayed in many different hotels and countries but this was by far the worst. I am not sure if we just got unlucky with a terrible room but the AC was not working on a 100 F day, the bathroom had bugs in it, the couch siding was falling off, the door to get in was cracked at the hinges, and so on. I respectfully could not sleep in a place such as this. The exterior and pool are great and lovely but inside needs major renovations. Even though we were only staying for 1 night, we just could not.

As an aside, outside of the hotel you will get harassed and bothered at least 100 times, no matter how nice/respectful or kind you are by saying “no” in regards to all varieties of services such as taxi, horse carriage ride, etc. My husband and I tried to take a walk just to explore the area and simply had to turn around as it was just unbearable. We did not experience this on our trip in Cairo or Hurghada so unsure if it’s just this area or what.

Leisure Partner

10/10

Exceptional

05 May 2023

Maria

The staff was very friendly and helpful. The restaurants made it easy to dine in.

10/10

Exceptional

25 Apr 2023

Michael

Mustafa, the front desk was very helpful with our stay in the hotel and responded promptly when assistance needed. All staff are very friendly.

Business Friends

8/10

Excellent

15 Apr 2023

Yusleidy

Located in an ideal location in Luxor- a walking distance from Luxor temple and the museums. However, the breakfast and wifi weren’t that great. I had to access the wifi in the lobby.

Leisure Partner

8/10

Excellent

04 Apr 2023

MARITA

Overall good property. There are not many dining options around, but the hotel has some restaurants that were open.

Leisure Family

10/10

Exceptional

25 Mar 2023

Gary

Beautiful place right on the river. Very clean and comfortable. Had three good meals in the restaurants. Made our stay in Luxor that more enjoyable.

Leisure Family

6/10

Pleasant

18 Mar 2023

Verified traveler

Not a 4 star hotel

Hotel lobby is beautiful, and deceiving at the same time. The rooms are not up to date and are dirty. Makes you wonder what you can't see. Definitely did not feel like a 4 star room

Partner

10/10

Exceptional

14 Mar 2023

Peter

Suggest to stay in this hotel.

Leisure Family

10/10

Exceptional

12 Mar 2023

Joshua

Great hotel

Great hotel, loved my stay there , room was nice and clean and the stuff were very friendly

Partner

6/10

Pleasant

10 Mar 2023

Benjamin

The rooms are not great (dated, dusty, and broken), but it is made up by the price, good amenities (a swim up bar!), and location adjacent to many other hotels.

Leisure Partner

2/10

Poor

06 Mar 2023

mark

The room was very dirty. The tv was very fuzzy and didn’t work and I called twice for someone to come fix it. And they took over an hour to come. No internet anywhere in the building. The second night around 11pm. It smelt like they were pumping perfume into the vents. And we couldn’t sleep cause of the intense smells. The breakfast buffets were so dirty with food splatters on the walls. We even looked at other possible hotels and ways I could cancel our stay at pyramisa by getting a refund cause it was so bad there. Definetly not a 4 star resort.

Leisure Partner

8/10

Excellent

05 Mar 2023

WAEL

Excellent service good location beautoful view, good bkfst, dismal non edible supper.for the price go somewhere else.fast reg,tn& out

.

Partner

8/10

Excellent

24 Feb 2023

Abdul Hamid

Average hotel but acceptable

Amazing views of the river Good location and good breakfast. Bit rundown and not so clean. Lot of dust in corners of the room and behind the bed and pedestals. Lighting very bad in the room.

Self

2/10

Poor

10 Feb 2023

Briana

I would not recommend this hotel to anyone super out dated very dusty/ dirty

Leisure Friends

10/10

Exceptional

09 Feb 2023

Stefanie

Top Location Top Staff

Business

10/10

Exceptional

05 Feb 2023

John

A great stay in luxor

Overall, an excellent experience underscored by committed customer service-oriented staff throughout all sections.

Self

10/10

Exceptional

20 Jan 2023

Victor

Clean and spacious room. Breakfast was good.

Leisure Partner

2/10

Poor

06 Jan 2023

Nathan

It was probably a nice hotel 30 years ago. But management has badly neglected maintenance. My family was trapped in the dark in a malfunctioning elevator. The furniture is all very old. And the entire place needs repainting. Our stay was miserable.

Leisure Family

4/10

Poor

25 Dec 2022

Verified traveler

Very dirty rooms , no maintenance, personal not tourism trained, restaurant smelly, they put water tap. We got a gesture from the hotel for a dinner and promise to have a clean room for our second stay but unfortunately nothing changed…
This hotel would need a full maintenance and deep cleaning.

Friends_and_family Family

2/10

Poor

22 Dec 2022

Wendell Max

The location on the Nile is beautiful. The hotel cut the air conditioning off apparently to save money. This led to fitful and sporadic sleeping. It was absolutely miserable, was not possible to nap during the heat of day and if you open the balcony door at night you will be subjected to the thick automotive pollution and burning of trash and plastic. I missed the first day of privately guided temple tours due to exhaustion from lack of sleep. I am physically fit and acclimated to a hot climate (South Florida USA). I asked for a fan but none were available. I left the hotel two days early and the management refused to refund the days I did not stay. Management falsely claimed Expedia had not initiated a request to change the reservation, claiming it was out of their hands which I had requested days before. Expedia said they tried multiple times to contact the hotel and received no response. Looking like I'll have to get my credit card company to protect me with a charge back. Who wants to go thru this hassle on vacation? I would avoid this hotel at all cost and I'm not one to typically complain about anything.

Leisure Self

8/10

Excellent

06 Dec 2022

Ashley

Great location and decent size rooms. My only complaint is there is no maintenance done to the rooms. They need major updates very outdated unfortunately. Check out the shops outside by the pool. One of the owners of the shop was very nice and friendly his name is Moe I suggest going there for any souvenirs or clothing. Unfortunately there were no Ubers in Luxor. But luckily the hotel has a 24 hr driver you can pay cash and will take you anywhere! His name is Hussein. He works day shift and his brother does the night shift so I would definitely recommend them. They drive a big white SUV. I left Luxor with great memories but I also left Luxor with a good friend. Hussein drove me and my friend around whenever we wanted with no issues. We all bonded so quick and easy! Just agree on a price that you want to pay! Hussein was such a great guy!

Leisure Friends

10/10

Exceptional

06 Dec 2022

Fer

Una excelente opción en Luxor

Hermosa vista hacia el río Nilo, puedes usar la piscina, tomar un bote para ver el atardecer.

Desayuno muy bueno y diferentes opciones para cenar.

Friends_and_family Family

4/10

Poor

01 Dec 2022

Stephanus

Poorly run hotel

Older hotel that is poorly run. Emailed them questions 1 week in advance and no reply. Got to hotel and 1 room was very dirty, although they allowed us to check in early. We tried to change rooms but then just gave up. No WiFi in rooms. Toilet flush button frequently got stuck and bathroom had signs of no repairs for years. Safe was not working and had to be replaced. Some people were smoking in their rooms at night. We tried to call the front desk to let a family member know we would be late from our hot air balloon ride and many hotel phone numbers on Google, FB, and other websites don't work. Then when we ringed the hotel FD, no one picked up the phone (just kept ringing). Overall would recommend a smaller 2 or 3 star hotel or just someone's house vs coming here. Our local guide said it's the worst large hotel in Luxor.

Friends_and_family Family

8/10

Excellent

20 Sep 2022

Susan

The spot on the Nile is wonderful. The staff are more then friendly. Thank you so much for caring about guests. The ramps for wheelchair accessibility are, as in most places in Egypt, much too steep.

Leisure Self

10/10

Exceptional

19 Aug 2022

haithm nouri yassein

Es war sehr schön , ruhig .kann ich nur empfehlen.

Family_with_children

8/10

Excellent

22 Apr 2022

Rosa

Caught a boat ride in rear of the property