Name: Best Western Galena Inn & Suites
Address: 9923 W US Route 20, Galena, 61036, US

6/10

Pleasant

03 Aug 2026

Elizabeth

Staff was friendly. Pool was not up to par. Nice sized room but terrible odor coming from the bathroom

10/10

Exceptional

03 Aug 2026

Mark

This was my 3rd stay here in Galena over the past 5 years. As in the past, our experience was great. Clean room and bedding, no excessive noise, and a good breakfast.

6/10

Pleasant

03 Aug 2026

malachi

The pool was dirty and the pool room. There were three large spiders at the bottom of the pool for three days. There was a slim on your feet if you entered the pool. The remote fell behind the bed. Several dead roaches

10/10

Exceptional

02 Aug 2026

Wayne

.great stopping Galina

10/10

Exceptional

31 Jul 2026

Rebecca

Rooms were clean and fresh smelling. Not over-powering, just fresh. Staff was polite. Lobby and hall was clean.

10/10

Exceptional

30 Jul 2026

michelle

Great place! A

8/10

Excellent

28 Jul 2026

Christine

Location was good.

10/10

Exceptional

24 Jul 2026

Maria

Everything was good, except for d jacuzzi didn’t work. Other than that no complains.

10/10

Exceptional

23 Jul 2026

jose

Room was clean

6/10

Pleasant

20 Jul 2026

ANGELA

No towels for pool. Beds were not the best. Hotel is a bit run down. Breakfast was great. Hot tub was very cold. Non working

Family

8/10

Excellent

19 Jul 2026

Jennifer

Served it's purpose.

10/10

Exceptional

18 Jul 2026

Teresa

Clean room, friendly staff, nice breakfast, clean pool, nice shower.

Partner

10/10

Exceptional

16 Jul 2026

Nancy

Great front desk service!! Great stay

8/10

Excellent

16 Jul 2026

Jeffrey

The hotel is located very conveniently to Downtown Galena and Grants Home on the main drag. It was very clean, quiet and easy to get in and out of. Breakfast was a nice variety and easy to navigate. The room was very large with a private balcony and chairs, very comfy beds, and couch and desk. Also a nice fridge but only stairs / no elevator, bathroom was super tight, and once again minor, but our tissue box only had two tissues, our tp roll was about empty and one of our bathroom soap dispensers was completely empty. Staff were very nice in helping us with that and extra towels since it was a major heatwave. Overall for the money I would say exactly as expected, and if you are on a budge, super clean and safe place to stay and we would visit again.

Partner

8/10

Excellent

13 Jul 2026

Debbie

good stay

Partner

10/10

Exceptional

13 Jul 2026

Ronnie

This was a typical hotel place with some amazing staff and OK breakfast

Partner

6/10

Pleasant

10 Jul 2026

Shelley

No elevator. The hot tub was NOT at all hot. Tepid at best, when I told the front desk about it, I was told they'd take care of it, which they didn't.
The breakfast was less than adequate.

Partner

8/10

Excellent

09 Jul 2026

Nancie

Was fine, great location. Only thing i could fault for the price is balconys should be swept for rooms being rented, especially those facing back.

Self

6/10

Pleasant

07 Jul 2026

Lexanne

It was clean, smelled pretty musty, was pretty muggy and moist in the room and the bed wasn’t very comfortable but overall it was a decent stay. Nothing to be over the moon about. Staff was very kind and attentive.

Family

10/10

Exceptional

07 Jul 2026

Sarah

Very neat place. Comfy bed

Self

2/10

Poor

05 Jul 2026

Apoorva

The hotel did not match the picture at all.It looked premium in picture it was completely different from the pictures posted,very disappointing.

Family

2/10

Poor

27 Jun 2026

Michael

We booked 3 rooms for a weekend trip to Galena. In one of rooms (#217) our friends discovered a bedbug infestation. Because it was late in the evening it was too late to find another hotel and they were forced to leave town and return home. This ruined the weekend for everyone for all of us and we left town this morning. We documented the infestation and talked to the front desk. He said he would refund for that room, but I requested a refund for all 3 rooms because it did spoil our entire visit. I am awaiting the outcome from them and you. Please notify me when this is resolved.

Friends

8/10

Excellent

26 Jun 2026

Kelly

Staff at check in was very nice. Sheets had some stains on one bed.. rooms are big. Beds were very hard. Over all we would stay again but bring blankets in case beds are still hard. Pricing was good. Convenient location.

Family_with_children

10/10

Exceptional

12 Jun 2026

Alex

Loved the breakfast and pool. Rooms are spacious and staff is friendly and helpful. Would 100% stay again. So close to everything we needed!

Family_with_children

10/10

Exceptional

11 Jun 2026

Dennis

Pool and hot tub very clean

Partner

4/10

Poor

09 Jun 2026

Delia

Good location , the the place is really run down and dirty

Partner

10/10

Exceptional

02 Jun 2026

Ace

Me and my friend had the cave room and it was absolutely fantastic!!! We stayed for one night but this room was spotless when we got there, everything was so perfect and clean. The staff were super friendly! Good location and great price for everything included:)

Friends

4/10

Poor

28 May 2026

jack w

Was given a unsuitable room. Reserved a Hanicapped room with rollin shower over a month early. Upon arrival only room available was room with handicapped tub. Wife forced to risk falls to shower. Romm had wasps in bathroom.

Family

8/10

Excellent

25 May 2026

Margita

We were dissatisfied that 10 minutes before 9 am the breakfast ending, there was nothing left to eat. Many visitors had to leave with no breakfast. Mind that it was Memorial Day weekend and hours should be extended to holiday hours.

Partner

10/10

Exceptional

25 May 2026

Laura

Clean, quiet, nice variety at breakfast close to downtown Galena.

Partner

8/10

Excellent

23 May 2026

Serryn

Best water pressure I've ever had at a hotel. The room was big. Bed was okay.

6/10

Pleasant

23 May 2026

Jonni

Great staff, very clean. Not really any amenities. Also, we were shocked that any hotel with more than one storey would not have an elevator 😳 and the unfortunate desk clerk was evidently told by the owners to say that the 3 storey building didn't have an elevator was because it was on a hill!!(???) What in the world does a hill have to do with elevators? The front of the hotel looks rather undesirable due to patios with plastic chairs facing the parking lot with people's plastic coolers sitting around.
Otherwise clean with friendly staff and an indoor/outdoor pool. The backside is lovely with a woodsy natural area to look at.

Partner

10/10

Exceptional

09 May 2026

Linda

Staff was friendly, organized, and helpful. We did not get to use the pool. Breakfast was good with a number of choices. Our room was very clean.

Family

10/10

Exceptional

08 May 2026

Debra

No way to second floor was very disappointed. Lots of stairs to climb with suitcases

Partner

4/10

Poor

07 May 2026

natasha

We stayed in a room with jacuzzi tub. There isn't a fan in the main portion of the room, so it gets VERY humid in the room when using the tub and doesn't dissipate for a long while. Unfortunately, this room is not set up well for good sleep hygiene. The mattress is quite hard and the pillows are small and flat (with only 4 of these for a king). The hotel rooms are not well insulated, so you will hear traffic on the highway during the night. The interior door to the hotel hallway has a 2 inch gap at the bottom of the door jam, which lets in considerable amount of light at night.

Partner

10/10

Exceptional

29 Apr 2026

Kyle

Loved it for the location and price

Business

6/10

Pleasant

29 Apr 2026

joel

maintenance poor, breakfast poor choices

Business

10/10

Exceptional

27 Apr 2026

Heather

Bed was comfortable. Loved the balcony. Be ready for stairs though. We did not find in elevator.

Friends

8/10

Excellent

19 Apr 2026

Michelle

Clean room, but tub drain very slow and hair dryer didnt work. Great breakfast!

10/10

Exceptional

19 Apr 2026

Jonathan

Friendly staff, clean and comfortable rooms. Will stay again. Thank you!

Friends

8/10

Excellent

16 Apr 2026

Thomas

Quiet, peaceful and away from the crowds yet close to everything in the area.

Partner

10/10

Exceptional

15 Apr 2026

Jeffery

The room was fun and cozy. Had the aquarium room. Mood lights in the room with a clam bed and actual fish aquarium. Great setup and amenities fridge and microwave. The jetted tub and spa shower was awesome fun. With a sauna. Recommend trying it out. The breakfast was really good. The on prem pool and hot tub was excellent to use.

Partner

8/10

Excellent

05 Apr 2026

Catherine

Nice stay good service

Family

6/10

Pleasant

02 Apr 2026

SUSAN

Nothing was ready for breakfast. No eggs, no sausage, pancake batter that wasn’t mixed properly, horrible watery coffee, orange juice with basically water with orange food coloring.

Partner

10/10

Exceptional

31 Mar 2026

Rowena

pool looks dirty and water runs and connected outside pool, how can that be heated??? other wise service was good, room was clean, we love the shower!

Family_with_children

10/10

Exceptional

27 Mar 2026

Pamela

...

Partner

10/10

Exceptional

25 Mar 2026

Catrina

Great Staff. Comfortable accommodations. Close to Galena.

Friends

8/10

Excellent

23 Mar 2026

tricia

Breakfast pretty good! View out back of woods nice and the indoor/outdoor pool was a plus. I was bummed the little weight room was not really useable with the treadmill key missing and no tv remote to be found. Our room was clean and fairly updated so we were pleased all around.

Friends

10/10

Exceptional

19 Mar 2026

Sarah

Super easy to get in and out. Small hotel that felt cozy!

Partner

10/10

Exceptional

18 Mar 2026

TODD

Great stay great staff!!

8/10

Excellent

16 Mar 2026

Monica

Everything was great.

10/10

Exceptional

08 Mar 2026

Philip

Spacious rooms
Cave themed room was very imaginative
The stars above the bed and Spa were a nice touch
Shower was enormous and had a lot of options Sauna was clean and comfortable

Partner

10/10

Exceptional

01 Mar 2026

Jackie

Checking in was easy; the lobby smelled so clean putting a great first impression. The room was very clean as well, all things in all the right places. The bed was firm in the best way helping to reduce feeling other moving throughout the night. The shower pressure was amazing, it's hard to find such a thing in a hotel so much appreciated. It was nice to have Happy Joe's so close after a day of hiking, grabbing a pizza right there made life easy. This was my 2nd stay in seven month and it was another great stay. Thank you!

Partner

6/10

Pleasant

01 Mar 2026

Nichole

Room's are outdated. Bed was horrible and flat pillows

10/10

Exceptional

28 Feb 2026

Jose

Room was clean. Pool and hot tub was so fun. The breakfast was amazing. Had a great time.

Friends_and_family Family

8/10

Excellent

27 Feb 2026

Dwight John

check in easy and fast, so was the check out. room was huge, clean and fun. huge shower, bathroom and sauna. hot tube was big enough for 2 people. some of the jets did not work right but it was very relaxing. the cave theme was spot on. we felt as though the only thing to make it better was pictures and a 24-hour
channel of the Flintstones.

Partner

10/10

Exceptional

23 Feb 2026

Akari

Good

8/10

Excellent

23 Feb 2026

Kendra

The check-in manager was helpful, kind, and considerate and addressed a small issue in the room immediately--much appreciated. The room and bathroom was in good shape and the balcony with chairs facing the woods was a great feature to the property. The pool could have been a little warmer, but not bad considering it was connected to the outdoor pool while being freezing outside- would be a very cool feature in warmer weather! The indoor hot tub was just what we needed. Breakfast was not good. Waffles and eggs were ok but other breads/pastries were stale, fruit was bruised and in bad shape, and didn't even touch the ham- did not look appetizing at all. Overall, very doable for what we needed-thank you.

Family_with_children

10/10

Exceptional

22 Feb 2026

Natalie

Very great staff and very accommodating

Partner

10/10

Exceptional

16 Feb 2026

Allison

Hotel staff was great! Capiel was an amazing help! The cave room was absolutely amazing!

Partner

6/10

Pleasant

01 Feb 2026

Dustin

Room wasn’t ready or clean at 3pm. Cold water didn’t work on the hot tub to cool it down. Ice machine at the hotel didn’t work. The employee at the check in did great to help. No knock on him. He did the best he could with what he was given.

Leisure Partner

2/10

Poor

18 Jan 2026

Silvia

I was extremely disappointed with my stay at this location and would not recommend it.
The room and facilities were outdated and poorly maintained. There were no updated outlets or usable plugs—the outlets were so loose that it was difficult to plug anything in or keep chargers connected.
During our stay, I was bitten by bed bugs. I have included photos showing the bites that appeared afterward. This is completely unacceptable and raises serious cleanliness and health concerns.
The sauna was not functional—it was cold, and there was no visible temperature control or indication that it was working at all. Additionally, there was visible mold on the divider between the indoor and outdoor pool areas, which is especially concerning in a humid environment where cleanliness should be a top priority.
To make matters worse, the staff experience was unpleasant. The woman working during breakfast was rude and refused to allow us, as paying guests, to change the TV channel. This interaction felt unnecessary and unprofessional.
The only positive part of this stay was the woman who checked us in — she was kind, helpful, and professional. Unfortunately, that was the only bright spot.
Between the bed bug bites, mold, non-functioning amenities, outdated electrical outlets, and poor customer service, this stay was not worth the cost. I strongly suggest management address these issues immediately for the safety and comfort of future guests.

Leisure Family

2/10

Poor

12 Jan 2026

cooper

The room was absolutely disgusting with stains on the sheets and the smoke detector hanging from wires door trim falling off and smelled absolutely disgusting. Clearly the first floor flooded and they never dealt with it correctly.

Partner

10/10

Exceptional

11 Jan 2026

Jesus

Everything was great

Leisure Family

8/10

Excellent

09 Jan 2026

Kevin

Room was great! Great decor in the suite and thoroughly enjoyed our time! Would stay there again!

Leisure Partner

8/10

Excellent

02 Jan 2026

Charles

Room was clean and front desk person was super friendly. Bed was comfortable

Leisure Family

8/10

Excellent

02 Jan 2026

John

The room was clean, well furnished, a comfortable bed, and a great shower. Breakfast was very good with lots of options. Staff was also very friendly and very helpful.

Leisure Self

8/10

Excellent

01 Jan 2026

John

The room was clean, big, comfortable. Staff very friendly and pleasant and helpful

Partner

8/10

Excellent

25 Dec 2025

Bradley

Shower pressure, comfortable beds

Leisure Family

8/10

Excellent

25 Dec 2025

Rick

Great

6/10

Pleasant

20 Dec 2025

Dina

Only had coffee and water. We use Best Western all the time!! This Hotel needs a fresh make over rooms smell musty. We came to Galena for the first time, being the town that it is for Christmas and how many people visit your corporate office need to get this place festive and redone if you need help give me a call!! Not the warm feeling I expected with the other Best Western we have stayed!

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

Rhonda

room was clean and very large. not your average hotel room. staff was nice and friendly

Leisure Friends

4/10

Poor

15 Dec 2025

Deborah

The mattresses were absolutely terrible! Both of the queen beds in our room were awful! Very limited breakfast menu. The chair at the desk was tattered and broken. The dispensers in the shower had both the conditioner and body wash were completely empty. The rooms were spacious with a nice small outside balcony

Leisure

8/10

Excellent

14 Dec 2025

john

Room was quite warm
Temperature outside was MINUS 10 degrees
breakfast was average
staff was very welcoming

Partner

10/10

Exceptional

14 Dec 2025

Angela

Everything was super smooth. They sang Happy Anniversary to us. The only thing we can really complain about was the Tv didn’t show the picture on the screen and also the Toilet in the bathroom was loose. But overall the hotel and staff were amazing. Definitely will be stay here again in the future

Leisure Partner

10/10

Exceptional

12 Dec 2025

Paul

The fantasy suite was awesome!

10/10

Exceptional

07 Dec 2025

Chad

Peaceful

Leisure Partner

10/10

Exceptional

06 Dec 2025

Mike

I did not do breakfast at the hotel. Everything was great except for the leaking bathtub faucet.

Leisure Family

10/10

Exceptional

02 Dec 2025

Julie

Clean room, friendly staff, good breakfast

Friends_and_family Friends

6/10

Pleasant

02 Dec 2025

Cynthia

bed was to hard and the pillows were bad

Partner

10/10

Exceptional

30 Nov 2025

Chris

Yes room was very nice , would go again. Staff knowledgeable and courteous

Partner

6/10

Pleasant

29 Nov 2025

Bruce

Had to leave early due to bad snow storm however the place could use a renovation the bed especially was very warn out and broke down mattress staff was great even though they couldnt check us out early as they werent shown by their boss on how to check people out so the lady said she will have her boss check us out when he arrives.

Leisure Partner

8/10

Excellent

27 Nov 2025

Ann

It was conveniently located, friendly staff, I like my room, had a themed room, was cool, but part of shower didnt seem to work. But i did enjoy the room

Leisure Self

10/10

Exceptional

26 Nov 2025

Shanti

Overall it was good to stay

Leisure Friends

4/10

Poor

23 Nov 2025

Tay

Staff was nice but room had mold and had at least 10 lady bugs in the room.

10/10

Exceptional

20 Nov 2025

Ken

This an older BW with an odd layout but it is surprisingly well run and comfortable. The room was clean and pretty spacious. Miriam at the front desk was friendly and very helpful in discussing dinner options. All in all a very nice stay for a good price.

Partner

10/10

Exceptional

18 Nov 2025

Elizabeth A

We were very pleased with our stay and the value.

Leisure

10/10

Exceptional

17 Nov 2025

Daniel

Loved the in room hot tub and patio! We enjoyed our stay! Will be back.

Leisure Partner

4/10

Poor

11 Nov 2025

Jason and Tulisa

The hotel needs repairs in a lot of spots. My room was extremely overpriced and it was a piece of junk that was outdated in the 80s very disappointed for what I paid.

Partner

10/10

Exceptional

11 Nov 2025

Ruth

The staff is always friendly and helpful. The breakfast is fantastic. Our room, a suite with an \"extra bedroom\" was spacious and comfortable. The location of the hotel is easy to get anywhere you want to visit in Galena, and literally a walk across the parking lot to Happy Joe's or Frank O'Dowds Pub

Friends_and_family Family

4/10

Poor

09 Nov 2025

Mark

The staff was very nice and professional, however, the room itself was not the best. The TV was not working and the bed was extremely hard. The blankets were thin and scratchy.

Leisure Family

6/10

Pleasant

04 Nov 2025

Mike

We signed up for a handicap room
When we got here they tried to put us in a room on 2nd floor without an elevator.

Partner

10/10

Exceptional

03 Nov 2025

Ming

Nice place.

Leisure Family

4/10

Poor

03 Nov 2025

Anthony

Room was very in need of repair some lights were not working ,back door to balcony was previously broken into and was not repaired properly,chain latch on hall entry door was broken. The room was not cleaned properly and just not maintained properly for what they are charging.

Leisure Partner

2/10

Poor

02 Nov 2025

Vicenta

The pool was super dirty ! Not sanitary for kids. I had to leave the place

4/10

Poor

02 Nov 2025

Michele

The staff was great but we had the jetted tub room which was nice but our neighbors had one too but when they kept turning on the water then it sounded like water pipes bursting and they kept running it from 9 pm until 3 in the morning and we got no sleep and I definitely will not recommend those rooms! I wish the hotel could have helped to make things more quiet but they wanted us to move but we were there first so just wasn’t an option and it was our Anniversary so just a bit upset but not sure what you can do to make it right? Thank you. Michele Duke

Partner

10/10

Exceptional

29 Oct 2025

Helena

Clean room, courteous staff

2/10

Poor

26 Oct 2025

Joshua

We checked in and the room smelled horrible. Tried to turn on the air conditioner to get some air moving and it did not help the room smelled like a damp unfinished dirt floor basement. We also walked the pool area and it appeared as if it hadn’t been cleaned in quite some time. We notified the front desk we would not be staying checked out and went down the road and found a very clean well kept hotel and had an amazing stay at the different hotel. I would not recommend staying here it is clear they have quit caring about the upkeep of their property. While charging the same rates as the other hotel which was clean smelled great and looked like management cared.

Partner

8/10

Excellent

23 Oct 2025

Karen

Room was very roomy and clean, but we ordered a king bed with fireplace, looking forward to the fireplace on a cold night. It only worked for a small time, then stopped. When i told staff they said they had someone in last week to fix it. Nothing was offered in the way of a discount on the room. This was dissapointing.😒

Leisure Family

10/10

Exceptional

22 Oct 2025

Dewey L.

This motel was a total surprise! We wanted a cheap motel and knew that we could live with whatever we found. This motel could really improve its business with a bit of remodeling and cleaning of the outside. It looks shabby from the road. However, it was great on the inside. The breakfast area and hallway were very clean. Our room was huge and so clean! The beds were comfortable. The bathroom seemed new, and we lacked for nothing -- an iron, an ironing board, a new toilet, sink, and shower, and a hair dryer in the bathroom. It was all great. Breakfast was fine but could have used more warming. Juice, coffee, and waffles were great. We were pleasantly surprised and would go here any day!! Thanks to all.

Leisure Partner