Name: Best Western Clifton Park
Address: 617 Plank Road, Clifton Park, 12065, US

8/10

Excellent

03 Aug 2026

Michael

Very convenient location. The Wifi and AC worked great. The price was right.

6/10

Pleasant

03 Aug 2026

Katherine

The room was very cold on arrival. The lobby smelled of cigarette smoke. The breakfast amenities were slim but for the price, it was clean and a safe place to sleep.

2/10

Poor

01 Aug 2026

Eric

The property is just ok looking but since I chose to save some money, fine. Check-in was ok. I get to my room to find a wet carpet, TV that doesn’t work, dripping shower head, plastic tub holding water, lamp that doesn’t work and bed that was old and uncomfortable - so I walked across the parking lot and booked a room at the Marriott even though I had prepaid for this one.

6/10

Pleasant

31 Jul 2026

Michael

Dated property

4/10

Poor

28 Jul 2026

Rosemarie

Despite requesting that housekeeping services be rendered, no one entered our room in the four days we stayed. I had to go to the front desk for clean towels and a box of tissues.
Also saw a disgusting bug in the bathroom on the last morning of our stay.

6/10

Pleasant

25 Jul 2026

Dale

My room was fine. The staff at the hotel who waited on me was great. My only issue was the bathroom facilities really need to be updated plumbing for the toilet was very bad.

6/10

Pleasant

21 Jul 2026

Matthew

Book earlier so you can find rooms at other hotels.

Family

10/10

Exceptional

20 Jul 2026

Hazael

Nice view

Pet

2/10

Poor

19 Jul 2026

Bernadette

Check in was to be after 3. I was not able to get into the room until almost 4pm. We walked into the hallway at the other end of the hotel that was closest to my room. We were met with a strong odor of air freshener. We then went into the room and the odor was SO PUNGENT and foul. It was a cross of cigarette smoke (we were in a non smoking room, by the way) and perfumed air freshner. My son immediately started sneezing and the odor gave me a headache/nausea. We were in town for a tournament, one of many in the area apparently, and all other hotels in the area were booked. We did not stay at the Best Western in Clifton Park, we ended up in Albany at the Crowne Plaza which was wonderful.

Family_with_children

6/10

Pleasant

19 Jul 2026

Stephanie

No gym, no breakfast as listed.

Family_with_children

4/10

Poor

19 Jul 2026

Chad

Bathroom had a broken toilet seat and the room smelled terrible. The door to the room had a broken latch. The overall upkeep of the hotel was poor.

Partner

8/10

Excellent

18 Jul 2026

John

Older property but clean and well maintained.
No elevator to second floor.

Partner

2/10

Poor

17 Jul 2026

Don

Looked in the lobby and left.

Family_with_children

2/10

Poor

16 Jul 2026

M

Dirty and noisy room, poor customer service

8/10

Excellent

11 Jul 2026

Wayne

For the money not a bad stay. This has to be my first stay in a hotel over the last 10 years where there wasn't a USB port ANYWHERE in the room to plug in a cable for charging a phone or other devices. Cone on, spend a couple thousand bucks installing at least one table lamp that has the port!!!

Self

10/10

Exceptional

10 Jul 2026

Katelin

Great place, great price.

Partner

2/10

Poor

09 Jul 2026

Eric

Breakfast horrible pool cold and cloudy hard candy on the stairs that was stuck to rug from time to time arrived to time left would not go back

Partner

6/10

Pleasant

06 Jul 2026

Steven

This was very affordable accommodations and you get what you pay for. It is old and run down. I wouldn't call it nice, but it was what I'd expect for the price.

10/10

Exceptional

05 Jul 2026

Pedro

Todo muy bueno piscina excelente cuarto limpio buen desayuno

Partner

2/10

Poor

04 Jul 2026

Jeffrey

Its gross. Ran out of coffee. Drug users on the stairs outside.

4/10

Poor

04 Jul 2026

Carol

Toilet didn’t work properly and when it clogged I was handed a plunger to clear it myself. The pool was so cold it was unusable. The hot tub didn’t work and the manager claimed it was a kiddie pool. Even if repurposed for kiddie pool it is not a safe one due to extreme cold, slipperiness and depth. Coffee served for breakfast in the breakfast room was at least 212° as it was still boiling in my cup for at least 5 minutes after being served.

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

Kabamba

The property and room was clean. However the pool is freezing cold and room AC is weak

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Jackie

Great location if you are going to SPAC to see a show.

2/10

Poor

28 Jun 2026

Derrick

The hotel needs refurbishing, breakfast is terrible

Family_with_children

4/10

Poor

28 Jun 2026

Rebecca

Very old and dirty.

6/10

Pleasant

28 Jun 2026

Rachael

¹9The staff were very friendly, and the beds were clean and comfortable. The breakfast was good- there were eggs, sausage, waffles and a variety of cereal, muffins, etc.
I was traveling with my teen son, and specifically picked this place for the pool. Unfortunately, the pool was too cold, and the hot tub was not heated at all. Both were unusable. We had a room with a jacuzzi tub, however the jets did not work.
The room was okay, except the carpet felt damp and there were a couple of drawers that were broken and hanging.

6/10

Pleasant

27 Jun 2026

Damir

Overpriced for what you get, breakfast was not good, missing soap/non working TV remote both addressed right away. Overall an OK experience it should be under $99 per night

Friends_and_family Family

6/10

Pleasant

25 Jun 2026

Jada

Be aware- the actual rooms don't look like they do in the picture.
The negatives:
In my hotel room alone there were 3 broken furniture pieces, it was very obvious the mattress needed changing, and the \"clean\" appearance is really only surface clean, when you really look, there are spots on the furniture/wall that had actual caked on food/God knows what. There were stains on the bedding, on the bathtub, and the curtains
The positives:
This hotel was really really calm and quiet. With private access to the rooms (if you're on ground floor) using a sliding glass door.
Breakfast wasn't terrible, seemed to be a decent selection. Short drive to SPAC if you're a concert go-er. There is an IHOP and an outback steakhouse within walking distance from the hotel. The pool looked very nice!
Overall, you get what you pay for- if you're not going to spend time in the room, it's not that big of a deal. However if you want to feel clean and at home when you go back to your accommodations, this is not the place for you.

Partner

6/10

Pleasant

21 Jun 2026

Wendell

Ok

4/10

Poor

13 Jun 2026

Melvin

Room was not worth the price. The front end staff was very nice and professional. Our room however was gross. Makeup on my side of the bed. Floor wasnt thoroughly vacuumed, food on the floor. There was pee on the bathroom floor around the toilet. For our entire stay the shampoo remained empty. The complimentary breakfast ie.. sausage was lukewarm and shriveled from being served repeatedly. I have pics

Partner

4/10

Poor

10 Jun 2026

Daniel

Called in reservation in morning and advised arriving late and what time does the pool close. Was informed it was a 24 hour pool. When we arrived at 9:35 was told pool closes at 10. This is why we chose this hotel. Clerk said the person should not have told us it was a 24 hour pool. Therefore, had almost no time to swim. Not the first time this hotel chain has let us down. Not going to be a choice in the future.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Kevin

Place offers great value for a clean comfortable hotel with a convenient location to I-87. Only negative is the key cards to the room were not working and I kept having to have it re-programmed.

6/10

Pleasant

08 Jun 2026

timmy

The issue I had was the room. It looked like it was not cleaned properly. Stains on the furniture, lamp shades and curtains. Ripped sheets and torn furniture. I paid more money for their suite room and was not worth it. Not to mention the ceiling that looked moldy. Also, the ac did not make the room cold, took several hours to cool it a bit . The positive, there was plenty of parking the staff were friendly, the hallways and lobby was very quiet and check in and check out was quick and easy.

Partner

8/10

Excellent

03 Jun 2026

Bianca Julie

Bon rapport qualité prix et le déjeuner inclus c’est super. Ma chambre était bien et j’ai profité de la piscine. Je recommande

Self

10/10

Exceptional

30 May 2026

jason

Front desk at check was exceptionally nice. very personable and asked how my day was and showed interest in me and my travels.

Self

2/10

Poor

28 May 2026

Lisa

Steer clear of this place, there are many better options in the area. Unhelpful staff with bad attitudes. You’ve been warned!

Friends_and_family Family

6/10

Pleasant

25 May 2026

Steve

Hotel appears aged and outdated, door lock was not working properly.
Despite the room was tagged as non-smoking room, there was cigarette smell once stepping into room.
Breakfast was barely acceptable, coffee was blank, tasteless.
Friendly staffs was just about the only selling point in this hotel, I supposed.
I guess with the value that I spent, I really shouldn't expect 5 stars accommodation. I got what I am paying for.

Self

10/10

Exceptional

22 May 2026

Kenneth

A delightful hotel! Clean, quiet and comfortable. The indoor pool was lovely and the breakfast offered a lot of variety. Highly recommend.

Partner

6/10

Pleasant

16 May 2026

Jose

The good:

Friendly, helpful staff, clean room with balcony. Outback Steak House across the street.

Pool and hot tub looked good but we did not use either.
The not so good:

Room did not lock, if you left the room it was open. We felt safe there so no worries and I have a concealed carry permit, but still...
TV didn't work but I fixed it, it was unplugged at the TV??? Once it refreshed it worked fine.
Breakfast room was a disaster, coffee machine did not work as it needed cleaning according to the machine itself. Orange juice on the juice machine, one worked the other didn't mix the juice. They do have coffee at the lobby 24/7, one pot cold, the other was fine.

Despite all that it was a pleasant enough stay.

Partner

8/10

Excellent

11 May 2026

Donald

Room was clean and large, staff was very nice.

Friends_and_family Friends

4/10

Poor

09 May 2026

John

Our stay was for 2 nights. I know bed linens aren't changed everyday but I was immensely disappointed that housekeeping never came into the room after our 1st night. The bed was not made up nor were coffee supplies replenished.

Partner

8/10

Excellent

01 May 2026

Thomas

room clean but the furniture needs to be updated.

Friends

10/10

Exceptional

30 Apr 2026

Jennifer

Very nice

Self

10/10

Exceptional

28 Apr 2026

William

Clean room whirpool in the room 134

Pet

8/10

Excellent

27 Apr 2026

Thomas

chairs and table were old, room was clean.

Friends

10/10

Exceptional

26 Apr 2026

John

Plenty of parking. Nice pool area.

Self

10/10

Exceptional

25 Apr 2026

Todd

Night staff was super friendly and helpful

10/10

Exceptional

24 Apr 2026

Jennifer

Easy Parking, clean room

Pet

4/10

Poor

23 Apr 2026

Gérald

Pas d'ascenseur, nous avons eu un lit queen au lieu d'un king comme demandé.
Je suis allé au déjeuner vers 8h45 et il n'y avait presque plus rien.

Partner

8/10

Excellent

22 Apr 2026

Denisse

Nice stay with very helpful staff! Our room had a weird smell coming out of the AC, but after the AC was running for awhile, it was okay. We stayed to have a medical procedure done as we were traveling. Didn’t use the pool but it was available all day. Bathroom/tub was spacious. Breakfast was so-so but there’s an I-Hop in the same parking lot if you prefer more options. Front desk was extremely accommodating to our requests, so overall a great stay.

Partner

8/10

Excellent

20 Apr 2026

Zsakee

Nice place & great value. I only removed a star because of a hair on my comforter and dirty old cups in the coffee maker, everything else was in order, maybe the room hadn't been used in a while. The pool area looked very nice. Ice machine convenient and working. They have a machine that dispenses yogurt at breakfast and it was very good. Check in took 5 mins tops. There's an ihop steps away and various other stores nearby. Would recommend.

Self

4/10

Poor

18 Apr 2026

Jacob

First time staying with this brand and it was a rough checkin experience. Already communicated this to property staff.

Self

6/10

Pleasant

04 Apr 2026

Patricio

Perfectly fine for a stay or one or two nights. Several chain (Outback, IHOP, an Italian restaurant, McDonald’s, etc.) restaurants within walking distance. My “non-smoking” room had a lingering odor of cigarette smoke.

Self

6/10

Pleasant

02 Apr 2026

Amy

The room had very small ants in the bathroom. Didn’t see any in the bedroom.

8/10

Excellent

02 Apr 2026

Alain

For affordable price was good, breakfast included is ok, room was clean.

Partner

8/10

Excellent

01 Apr 2026

Nancy

Very handy location off the Northway and many eateries and shops within a one mile radius of hotel.

Partner

10/10

Exceptional

30 Mar 2026

Bill

My room was great but others traveling with me complained their room wasn't cleaned good before they checked in. Walking distance of multiple restaurants and a convenience store.

Business

10/10

Exceptional

28 Mar 2026

Christine

Good service giod food

Partner

8/10

Excellent

24 Mar 2026

Helene

Breakfast attendant was wonderful/ great customer service and conversationalist. Plenty of parking. Quiet. Everyone was polite and helpful. Will be back.

Self

10/10

Exceptional

21 Mar 2026

Stacy

The gentleman who checked me in was amazing!!!! I didn't catch his name but he went above and beyond to get me the room that I wanted!!!
Best customer service I have had in a long time 🙏

10/10

Exceptional

21 Mar 2026

Craig

Friendly staff. Excellent breakfast. Bonus pool.

Partner

8/10

Excellent

21 Mar 2026

Mélanie

La porte patio etait tres difficile à ouvrir et fermer. Les draps du lit avaient des tâches. Pour le reste, tout etait parfait!

Partner

10/10

Exceptional

08 Mar 2026

wayne

Great staff. No bugs. Clean. Attentive

Partner

10/10

Exceptional

03 Mar 2026

Michelle

The room was clean!

Self

8/10

Excellent

28 Feb 2026

Dale

Staff was cheerful and helpful. The room was clean and reasy.

Self

10/10

Exceptional

18 Feb 2026

thomas

It was a good place

6/10

Pleasant

16 Feb 2026

Mark

Room was ok. Our room keys kept deactivating. The smell in the hallway was overwhelming and smelled like mildew. The pool was clean. For the amount we paid to stay there it could have been nicer. In the room the wallpaper was coming down in spots and the beds were super uncomfortable.

Leisure Family

8/10

Excellent

15 Feb 2026

Jacques

Good room, good service, good location

Leisure Partner

10/10

Exceptional

15 Feb 2026

thomas

Room was clean carpet could be updated staff was very helpful breakfast was very nice

8/10

Excellent

15 Feb 2026

Rosa

The staff was courteous and helpful. However, the room and the pool were not as clean as expected, and we were unable to use the pool due to its condition.

Leisure Family

10/10

Exceptional

13 Feb 2026

Lise

Tout était très bien. Excellent rapport qualité prix

8/10

Excellent

07 Feb 2026

Jennifer Daniel

The room was clean, bed not too comfortable but very spacious. The staff was ok had very minimal interaction. Overall a good trip. I would stay again.

Partner

10/10

Exceptional

06 Feb 2026

Johnross

Complementary breakfast. Pool. Room was nice and everything was clean. Staff was friendly.

8/10

Excellent

06 Feb 2026

Amber

The room was decent, we stayed in a suite. The kid's loved the jetted tub. My only complaints were the pillows (as with most hotels haha) and the room could have been cleaned better. The pool was great, loved the lodge vibe. The staff was also nice. We will definitely return to this hotel.

Leisure Family_with_children

6/10

Pleasant

18 Jan 2026

Estuardo

Bad service and terrible breakfast

10/10

Exceptional

16 Jan 2026

Howard

Very friendly. Very smooth. Room clean and as expected. 😀😀😀

10/10

Exceptional

12 Jan 2026

Charles

Comfort

8/10

Excellent

04 Jan 2026

Juanita

Front desk staff were very nice and helpful. Room was clean. Breakfast was good. Location is super convenient near highway and many stores and restaurants.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Crystal

Very nice

8/10

Excellent

07 Dec 2025

ELise

Good staff. Bathroom wasn't immaculate.

Leisure Partner

2/10

Poor

04 Dec 2025

Bessie

DO NOT BOOK!!!! After checking in late with three young children and settling in, we found a COCKROACH on the bathroom counter. I informed staff who said to contact the site I booked through. He did offer another room but honestly if it's on one it's in them all. I contacted hotels.com and they contacted the hotel to confirm the refund. It was late and I wanted to go somewhere else but the Hotel still had my funds. After we found lipstick on one of the pillows, dirty marks on the sheets, hair and dirt on the bathroom floor. The carpets in the building look like they haven't been vacuumed all week and the changing room/bathrooms by the pool were gross (they weren't even cleaned during the night). Morning came and the kids came were in the pool. The hotel manager Robert stormed in and asked who had a problem with his hotel. I informed him it was me and I tried to explain. He was unbelievably rude cute me off and said to get the f out of his hotel and that he was calling the cops, along with other words. The kids were upset understandably. Once the cops came, we found out he LIED to them. Told them the kids were throwing food and flipping him off. Like what! I completely wanted to take the non-respectful route, but the kids' safety and keeping them, calm is priority. They would never behave like that. They know better. I should have looked at the reviews on google but I didn't and just book it. That part is surly my fault but the unprofessionalism by staff was unnecessary.

Friends_and_family Family

2/10

Poor

01 Dec 2025

Rasha

Very disappointed in my stay at this hotel will not recoomed anyone tp stay here including if have small kids

4/10

Poor

23 Nov 2025

Shawn Michael

Staff was good. Appearance of hotel was more like apartments with stuff like wagons, play toys etc. inside was dated but mostly clean. Room honestly shocked me. Smell I could not figure out but once we aired the room it was ok. Shower we would not use as it was part of the jetted tub. Looked like a deep clean was needed. Room itself had water damage around the walls and had not been remodeled in what I assume is over a decade. No elevator and the stairs were difficult getting suitcases up. Honestly I would not even consider this a Best Western which is the brand I prefer to stay at. They need to be more aware of what their licensees have at their property. Beds were ok not great. Just seems like the property was in a 15 round boxing match and lost

Leisure Family

4/10

Poor

22 Nov 2025

Nilka

The room was alright but out toilet was broken, front desk wasn’t there when called so had to walk down

Breakfast very limited

Leisure Family

10/10

Exceptional

19 Nov 2025

Kevin

Room was nice. The staff was very kind and helpful.

Business Self

6/10

Pleasant

15 Nov 2025

Scott

The room was good, pool was nice. Breakfast was subpar at best

4/10

Poor

10 Nov 2025

Lyndah

The location entrance was not very clear you have to go through the parking lot for IHOP to get to the hotel. The main hotel door looked neglected with piles of leaves and not too welcoming. The room had a welcoming musty smell not properly cleaned and then my children saw a roach on the bathroom wall. The tub was not properly cleaned you could see grime and there was no shower gel, I went to the front desk to let them know and I was handed two bottles because the one in the walls have not been working. The TV in the room is manual and still uses cable. There is potential for making this place better. The breakfast was same everyday scramble eggs and oily sausage, very hard bagels that looked like they've been there for a little longer. The staff interaction was good except for one who did not seem quite happy.

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

oscar

Room were clean but what is this spa tub in a room, that needs to go.

Business

4/10

Poor

25 Oct 2025

Kevin

We were not that happy with this property. The bathroom was not clean. The room was semi cleaned. The bed was nicely made. For over 200. A night this is not a place I would revisit

8/10

Excellent

20 Oct 2025

ALFREDO

Great service. Front desk even gave us bottled water upon check out for our trip. Breakfast items refilled well. Room spacious and clean.

Leisure Partner

2/10

Poor

17 Oct 2025

Glorimel

I booked a hotel room and drove two hours to get there, only to be told they were fully booked and had no rooms available. Their excuse was that they supposedly tried to call me to cancel, but I never received any call. While I was expressing my frustration, a room suddenly became “available,” and I witnessed the cleaning staff arguing with the front desk clerk, refusing to clean it. The man at the front desk was extremely unprofessional—he even left me standing there so he could go upstairs yelling at the cleaning crew, shouting, “Clean the room now!” At that point, I decided to leave and find another place to stay.

Partner

6/10

Pleasant

16 Oct 2025

Darwin

The carpet in the lobby looks like it's 100 yrs old. However, the room was clean and tidy. The pool area was also well taken care of.

Friends_and_family Family

2/10

Poor

16 Oct 2025

Joy

There was problems with Expedia and the payment, got charged twice, was extremely irritating and the room was not very clean, stains on the bedsheets. Overall experience was not good.

Leisure Friends

10/10

Exceptional

13 Oct 2025

Linda

Close to Saratoga springs and lots of store around

Leisure Self

4/10

Poor

10 Oct 2025

Ron

We arrived at this hotel very tired in the evening. They did not have any first floor rooms available so they put us on the second floor. The problem is this hotel has no elevators. So a senior like me with a bad back, had to carry our luggage upstairs to our room. The other problem I had with this stay was I was charged twice for the reservation. A few days after we returned I checked the credit card statement to see that best Western charged me as well as Expedia. So I had to take great effort to resolve that problem. Make sure they don’t charge your credit card twice! Hotel is very close to the highway. We could hear the constant flow of traffic very easily.

Leisure

4/10

Poor

10 Oct 2025

Neal

Right in front of room the breakfast was just good

Partner

2/10

Poor

04 Oct 2025

Jennifer

We booked a room for this hotel, but upon arriving, we were told that they didn't have any rooms available. 0 stars from us.

10/10

Exceptional

02 Oct 2025

Carol

Rooms, hallways and breakfast area were very clean. Hotel was quiet . Although we didn’t use the swimming pool/pool area they appeared to be very clean also.

Leisure Family

8/10

Excellent

29 Sep 2025

Harry

Decent breakfast. Comfortable bed. Quiet.
Hotel could use a bit of spiffing up.

Friends_and_family Family

2/10

Poor

29 Sep 2025

Bethany

Was bad from start to finish. Paid for a jetted tub. Once we got checked in and in the room staff came to the door and told us. that jetted tub was not working and that we would need to switch rooms. I was told that I would be compensated by hotels.com and that Best Western would be sending me vouchers in my email for the inconvenience both of which I have yet to see. I was told of the refund and the vouchers because the new room I was put in did not have a jetted tub, was smaller, and no hot water. I was so tired from traveling and annoyed that the one thing I specifically paid for was not usable and I was not told that upon

Friends_and_family Family