Best Western Clifton Park

United States , Albany - NY
Clifton Park, 617 Plank Road
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100 reviews shown

10/10

Exceptional

28 Apr 2026

William

Clean room whirpool in the room 134

Pet

8/10

Excellent

27 Apr 2026

Thomas

chairs and table were old, room was clean.

Friends

10/10

Exceptional

26 Apr 2026

John

Plenty of parking. Nice pool area.

Self

10/10

Exceptional

25 Apr 2026

Todd

Night staff was super friendly and helpful

10/10

Exceptional

24 Apr 2026

Jennifer

Easy Parking, clean room

Pet

4/10

Poor

23 Apr 2026

Gérald

Pas d'ascenseur, nous avons eu un lit queen au lieu d'un king comme demandé.
Je suis allé au déjeuner vers 8h45 et il n'y avait presque plus rien.

Partner

8/10

Excellent

22 Apr 2026

Denisse

Nice stay with very helpful staff! Our room had a weird smell coming out of the AC, but after the AC was running for awhile, it was okay. We stayed to have a medical procedure done as we were traveling. Didn’t use the pool but it was available all day. Bathroom/tub was spacious. Breakfast was so-so but there’s an I-Hop in the same parking lot if you prefer more options. Front desk was extremely accommodating to our requests, so overall a great stay.

Partner

8/10

Excellent

20 Apr 2026

Zsakee

Nice place & great value. I only removed a star because of a hair on my comforter and dirty old cups in the coffee maker, everything else was in order, maybe the room hadn't been used in a while. The pool area looked very nice. Ice machine convenient and working. They have a machine that dispenses yogurt at breakfast and it was very good. Check in took 5 mins tops. There's an ihop steps away and various other stores nearby. Would recommend.

Self

4/10

Poor

18 Apr 2026

Jacob

First time staying with this brand and it was a rough checkin experience. Already communicated this to property staff.

Self

6/10

Pleasant

04 Apr 2026

Patricio

Perfectly fine for a stay or one or two nights. Several chain (Outback, IHOP, an Italian restaurant, McDonald’s, etc.) restaurants within walking distance. My “non-smoking” room had a lingering odor of cigarette smoke.

Self

6/10

Pleasant

02 Apr 2026

Amy

The room had very small ants in the bathroom. Didn’t see any in the bedroom.

8/10

Excellent

02 Apr 2026

Alain

For affordable price was good, breakfast included is ok, room was clean.

Partner

8/10

Excellent

01 Apr 2026

Nancy

Very handy location off the Northway and many eateries and shops within a one mile radius of hotel.

Partner

10/10

Exceptional

30 Mar 2026

Bill

My room was great but others traveling with me complained their room wasn't cleaned good before they checked in. Walking distance of multiple restaurants and a convenience store.

Business

10/10

Exceptional

28 Mar 2026

Christine

Good service giod food

Partner

8/10

Excellent

24 Mar 2026

Helene

Breakfast attendant was wonderful/ great customer service and conversationalist. Plenty of parking. Quiet. Everyone was polite and helpful. Will be back.

Self

10/10

Exceptional

21 Mar 2026

Stacy

The gentleman who checked me in was amazing!!!! I didn't catch his name but he went above and beyond to get me the room that I wanted!!!
Best customer service I have had in a long time 🙏

10/10

Exceptional

21 Mar 2026

Craig

Friendly staff. Excellent breakfast. Bonus pool.

Partner

8/10

Excellent

21 Mar 2026

Mélanie

La porte patio etait tres difficile à ouvrir et fermer. Les draps du lit avaient des tâches. Pour le reste, tout etait parfait!

Partner

10/10

Exceptional

08 Mar 2026

wayne

Great staff. No bugs. Clean. Attentive

Partner

10/10

Exceptional

03 Mar 2026

Michelle

The room was clean!

Self

8/10

Excellent

28 Feb 2026

Dale

Staff was cheerful and helpful. The room was clean and reasy.

Self

10/10

Exceptional

18 Feb 2026

thomas

It was a good place

6/10

Pleasant

16 Feb 2026

Mark

Room was ok. Our room keys kept deactivating. The smell in the hallway was overwhelming and smelled like mildew. The pool was clean. For the amount we paid to stay there it could have been nicer. In the room the wallpaper was coming down in spots and the beds were super uncomfortable.

Leisure Family

8/10

Excellent

15 Feb 2026

Jacques

Good room, good service, good location

Leisure Partner

10/10

Exceptional

15 Feb 2026

thomas

Room was clean carpet could be updated staff was very helpful breakfast was very nice

8/10

Excellent

15 Feb 2026

Rosa

The staff was courteous and helpful. However, the room and the pool were not as clean as expected, and we were unable to use the pool due to its condition.

Leisure Family

10/10

Exceptional

13 Feb 2026

Lise

Tout était très bien. Excellent rapport qualité prix

8/10

Excellent

07 Feb 2026

Jennifer Daniel

The room was clean, bed not too comfortable but very spacious. The staff was ok had very minimal interaction. Overall a good trip. I would stay again.

Partner

10/10

Exceptional

06 Feb 2026

Johnross

Complementary breakfast. Pool. Room was nice and everything was clean. Staff was friendly.

8/10

Excellent

06 Feb 2026

Amber

The room was decent, we stayed in a suite. The kid's loved the jetted tub. My only complaints were the pillows (as with most hotels haha) and the room could have been cleaned better. The pool was great, loved the lodge vibe. The staff was also nice. We will definitely return to this hotel.

Leisure Family_with_children

6/10

Pleasant

18 Jan 2026

Estuardo

Bad service and terrible breakfast

10/10

Exceptional

16 Jan 2026

Howard

Very friendly. Very smooth. Room clean and as expected. 😀😀😀

10/10

Exceptional

12 Jan 2026

Charles

Comfort

8/10

Excellent

04 Jan 2026

Juanita

Front desk staff were very nice and helpful. Room was clean. Breakfast was good. Location is super convenient near highway and many stores and restaurants.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Crystal

Very nice

8/10

Excellent

07 Dec 2025

ELise

Good staff. Bathroom wasn't immaculate.

Leisure Partner

2/10

Poor

04 Dec 2025

Bessie

DO NOT BOOK!!!! After checking in late with three young children and settling in, we found a COCKROACH on the bathroom counter. I informed staff who said to contact the site I booked through. He did offer another room but honestly if it's on one it's in them all. I contacted hotels.com and they contacted the hotel to confirm the refund. It was late and I wanted to go somewhere else but the Hotel still had my funds. After we found lipstick on one of the pillows, dirty marks on the sheets, hair and dirt on the bathroom floor. The carpets in the building look like they haven't been vacuumed all week and the changing room/bathrooms by the pool were gross (they weren't even cleaned during the night). Morning came and the kids came were in the pool. The hotel manager Robert stormed in and asked who had a problem with his hotel. I informed him it was me and I tried to explain. He was unbelievably rude cute me off and said to get the f out of his hotel and that he was calling the cops, along with other words. The kids were upset understandably. Once the cops came, we found out he LIED to them. Told them the kids were throwing food and flipping him off. Like what! I completely wanted to take the non-respectful route, but the kids' safety and keeping them, calm is priority. They would never behave like that. They know better. I should have looked at the reviews on google but I didn't and just book it. That part is surly my fault but the unprofessionalism by staff was unnecessary.

Friends_and_family Family

2/10

Poor

01 Dec 2025

Rasha

Very disappointed in my stay at this hotel will not recoomed anyone tp stay here including if have small kids

4/10

Poor

23 Nov 2025

Shawn Michael

Staff was good. Appearance of hotel was more like apartments with stuff like wagons, play toys etc. inside was dated but mostly clean. Room honestly shocked me. Smell I could not figure out but once we aired the room it was ok. Shower we would not use as it was part of the jetted tub. Looked like a deep clean was needed. Room itself had water damage around the walls and had not been remodeled in what I assume is over a decade. No elevator and the stairs were difficult getting suitcases up. Honestly I would not even consider this a Best Western which is the brand I prefer to stay at. They need to be more aware of what their licensees have at their property. Beds were ok not great. Just seems like the property was in a 15 round boxing match and lost

Leisure Family

4/10

Poor

22 Nov 2025

Nilka

The room was alright but out toilet was broken, front desk wasn’t there when called so had to walk down

Breakfast very limited

Leisure Family

10/10

Exceptional

19 Nov 2025

Kevin

Room was nice. The staff was very kind and helpful.

Business Self

6/10

Pleasant

15 Nov 2025

Scott

The room was good, pool was nice. Breakfast was subpar at best

4/10

Poor

10 Nov 2025

Lyndah

The location entrance was not very clear you have to go through the parking lot for IHOP to get to the hotel. The main hotel door looked neglected with piles of leaves and not too welcoming. The room had a welcoming musty smell not properly cleaned and then my children saw a roach on the bathroom wall. The tub was not properly cleaned you could see grime and there was no shower gel, I went to the front desk to let them know and I was handed two bottles because the one in the walls have not been working. The TV in the room is manual and still uses cable. There is potential for making this place better. The breakfast was same everyday scramble eggs and oily sausage, very hard bagels that looked like they've been there for a little longer. The staff interaction was good except for one who did not seem quite happy.

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

oscar

Room were clean but what is this spa tub in a room, that needs to go.

Business

4/10

Poor

25 Oct 2025

Kevin

We were not that happy with this property. The bathroom was not clean. The room was semi cleaned. The bed was nicely made. For over 200. A night this is not a place I would revisit

8/10

Excellent

20 Oct 2025

ALFREDO

Great service. Front desk even gave us bottled water upon check out for our trip. Breakfast items refilled well. Room spacious and clean.

Leisure Partner

2/10

Poor

17 Oct 2025

Glorimel

I booked a hotel room and drove two hours to get there, only to be told they were fully booked and had no rooms available. Their excuse was that they supposedly tried to call me to cancel, but I never received any call. While I was expressing my frustration, a room suddenly became “available,” and I witnessed the cleaning staff arguing with the front desk clerk, refusing to clean it. The man at the front desk was extremely unprofessional—he even left me standing there so he could go upstairs yelling at the cleaning crew, shouting, “Clean the room now!” At that point, I decided to leave and find another place to stay.

Partner

6/10

Pleasant

16 Oct 2025

Darwin

The carpet in the lobby looks like it's 100 yrs old. However, the room was clean and tidy. The pool area was also well taken care of.

Friends_and_family Family

2/10

Poor

16 Oct 2025

Joy

There was problems with Expedia and the payment, got charged twice, was extremely irritating and the room was not very clean, stains on the bedsheets. Overall experience was not good.

Leisure Friends

10/10

Exceptional

13 Oct 2025

Linda

Close to Saratoga springs and lots of store around

Leisure Self

4/10

Poor

10 Oct 2025

Ron

We arrived at this hotel very tired in the evening. They did not have any first floor rooms available so they put us on the second floor. The problem is this hotel has no elevators. So a senior like me with a bad back, had to carry our luggage upstairs to our room. The other problem I had with this stay was I was charged twice for the reservation. A few days after we returned I checked the credit card statement to see that best Western charged me as well as Expedia. So I had to take great effort to resolve that problem. Make sure they don’t charge your credit card twice! Hotel is very close to the highway. We could hear the constant flow of traffic very easily.

Leisure

4/10

Poor

10 Oct 2025

Neal

Right in front of room the breakfast was just good

Partner

2/10

Poor

04 Oct 2025

Jennifer

We booked a room for this hotel, but upon arriving, we were told that they didn't have any rooms available. 0 stars from us.

10/10

Exceptional

02 Oct 2025

Carol

Rooms, hallways and breakfast area were very clean. Hotel was quiet . Although we didn’t use the swimming pool/pool area they appeared to be very clean also.

Leisure Family

8/10

Excellent

29 Sep 2025

Harry

Decent breakfast. Comfortable bed. Quiet.
Hotel could use a bit of spiffing up.

Friends_and_family Family

2/10

Poor

29 Sep 2025

Bethany

Was bad from start to finish. Paid for a jetted tub. Once we got checked in and in the room staff came to the door and told us. that jetted tub was not working and that we would need to switch rooms. I was told that I would be compensated by hotels.com and that Best Western would be sending me vouchers in my email for the inconvenience both of which I have yet to see. I was told of the refund and the vouchers because the new room I was put in did not have a jetted tub, was smaller, and no hot water. I was so tired from traveling and annoyed that the one thing I specifically paid for was not usable and I was not told that upon

Friends_and_family Family

2/10

Poor

22 Sep 2025

Dianna

Upon check in our second floor king room was dirty. Carpet, bathroom floor full of small debris, rubber bands,food crumbs. Room surfaces had a layer of dust.The carpet in the hallways are dirty,worn and threadbare in some areas, as are the stairs from the lobby since they don't have an elevator. Told housekeeping had already left. Inaccurate.Front desk attempted to arrange a vacuuming only.Manager on duty changed us to a different room with a queen bed on the first floor. It was better but worn.
Refund for difference in price has to come from Expedia contacting the manager and he has not been available.
The gentleman checking in near our room was refusing his room and leaving due to it being filthy.
We chose this hotel to be close to family and other area hotels were sold out. Have stayed at Best Westerns in other states and never had one this substandard.
Never stay here again.

4/10

Poor

08 Sep 2025

Arthur

We were given a room that was already occupied. We fortunately didnt walk in on someone getting dressed or worse. All lights were on including the bathroom with that door wide opened. TV was blasting. Garbage on the dressers. The desk attendant didnt initially believe me, but wouldnt visit the room to see for herself. She gave me another room upstairs - no elevator in the hotel , - and didnt offer an apology. I was lugging heavy things to the room, and at 70 years old, it was cumbersome.

Leisure Family

6/10

Pleasant

03 Sep 2025

Patsy

My hairdryer was not working but they let me use a room adjacent to me. Also no elevator so I had to drag my suitcase up the stairs☹️

Partner

8/10

Excellent

02 Sep 2025

lisa

The bathroom could have been better. We found a sock in the corner of the room
The night desk staff was awesome.
The morning staff was great, but you could tell he had to hustle because they were understaffed at breakfast

Leisure Family

8/10

Excellent

01 Sep 2025

Astrid

Gets the job done. Rooms were outdated but clean. Vending machine ran out of water which I did not care for.

Leisure Friends

2/10

Poor

30 Aug 2025

barbara

There was no elevator had to carry baggages up steps
Paid for queen bed received full

Leisure Partner

8/10

Excellent

28 Aug 2025

Mariejosee

The service very good

Business Family

6/10

Pleasant

11 Aug 2025

Amy

For the price they charged because of the event, (clearly jacked up the price because of the concert and room availability in the area) the place was grossly underwhelming. The facility is old, carpets are dirty and the rooms were not the cleanest. The toilet seat was stained as was the ceiling in the bathroom. Everything was old. However, the staff was very friendly. Checking in and out was easy.

Friends_and_family Family

4/10

Poor

06 Aug 2025

Nancy

Should Have Stayed At The Courtyard Next Door!

I arrived and had a great interaction with the registration desk but it seemed to become a disappointment once I saw the room (extremely worn out - peeling paint and wallcovering, lumpy and odd-feeling carpet, sliding door that weighed a TON), slept in the bed (it made a horrible creaking noise and was hard as a sheet of plywood) and took a dip in the pool (was told that the hot tub was actually a kiddie pool! Jets didn't work and the water was ice cold). Overall, this seemed like the type of hotel that traveling work crews stay at - not suited for an older woman traveling alone. Even the toilet was a problem - I have knee issues and the toilet was very low and hard to get up from - should have used a handicap toilet in all the rooms, not just the ADA compliant ones. Oh and even though it was a non-smoking hotel, I was overwhelmed by the smell of cigarette smoke in the hallway outside my room.

Self

10/10

Exceptional

04 Aug 2025

Miranda

Great hotel for the price, easy to get to, and clean!

Leisure Friends

4/10

Poor

28 Jul 2025

Joseph

Not Great Bob!

Been here a lot to visit Saratoga, but this was worst of last 4-5 trips. Room smelled of cigarette smoke, dirty bathroom, wet carpet floors, etc.

Friends_and_family Family

2/10

Poor

27 Jul 2025

Kevin

I made a reservation confirmed and when I got to the hotel they said my reservation was cancelled. I am homeless after spending $50 on an uber to get here

2/10

Poor

23 Jul 2025

Michele

The room smelled like cigarettes

Leisure

10/10

Exceptional

20 Jul 2025

William

Very nice budget hotel. So much better than the Red Roof around the corner. Don't stay in the Red Roof, it is really bad. Best Western was clean and safe and quiet. I was working in and out coming back at midnight, and they were great. Really helpful. I highly recommend this hotel.

Business_and_leisure Self

2/10

Poor

17 Jul 2025

Alex

Someone was supposed to call me back about a refund. I was moved to multiple smelly rooms and at 7 in the morning, kids were kicking balls down the halls

Business_and_leisure Self

6/10

Pleasant

16 Jul 2025

Mary Ann

Rooms needed updating and rugs smelled musty

Leisure Partner

8/10

Excellent

12 Jul 2025

Family

Great stay

8/10

Excellent

04 Jul 2025

Joshua

Easy to get to, room was large. Shower head is falling out of the wall and had to be pushed in. Hallway smelled of weed.
Pool looked nice but didn’t have a chance to get in.

Leisure Partner

4/10

Poor

03 Jul 2025

Andrew

The rooms smelled. Noisy people partying in parking lots.

Leisure Self

6/10

Pleasant

22 Jun 2025

Mary

I liked it was close to restaurants and stores.Did not like waiting for a room arrived at 4:00 pm ,check in is at 3:00 ,didn't get roomtill 4:45.

Leisure Family

2/10

Poor

09 Jun 2025

Joan

3 nights stay never had room cleaned or clean towels. All water fixtures in bathroom loose, toilet paper holder kept falling off wall. Breakfast skimpy. Never again stay there!

4/10

Poor

09 Jun 2025

Rich

Pool was ice cold, dirty sheets, tv did not work, breakfast options not good.

Partner

8/10

Excellent

21 May 2025

DANA

Very peaceful and within walking distance of IHOP and nice shopping center including sushi. Hot breakfast on Tuesday but cold only on Wednesday and Thursday. Bring your own TP.

Business Self

4/10

Poor

03 May 2025

Brittney

It was just OK. The pool was super cold. The breakfast was mediocre. The room and bathroom were not clean. But it was a pitstop on a longer trip.

Friends_and_family Family

10/10

Exceptional

24 Apr 2025

Lyle

Only stayed one night. It was a great find.

Leisure Friends

6/10

Pleasant

14 Apr 2025

Jolenta

The property does not have a hot tub even though description says it does. It’s the same temperature as the pool which isn’t warm. Very nice pool but we booked this hotel for its hot tub. Parking lot had broken glass in multiple spots, hotel staff were very nice.

Leisure Family_with_children

10/10

Exceptional

10 Apr 2025

STEVEN

Incredible stay!!

10/10

Exceptional

06 Apr 2025

STEVEN

Amazing stay, staff were great. I would recommend establishment to all my friends and family. I stayed at another hotel in Saratoga Springs last month. It was more expensive, not even a continental breakfast was available, although I paid an additional $30 for breakfast, dried eggs, and potatoes. No pool, was not what I expected.

Leisure Family_with_children

6/10

Pleasant

30 Mar 2025

joey

Breakfast not great l

Partner

10/10

Exceptional

23 Mar 2025

Neal

Nice place

8/10

Excellent

14 Mar 2025

Deborah

Would stay again

Leisure Family

4/10

Poor

03 Mar 2025

Grace

The hotel could use a renovation.

Leisure Family

4/10

Poor

24 Feb 2025

William

The property is old and there are many better hotels in the area. There is no elevator so you have to carry your luggage upstairs yourself, the ice machine sounds like a freight train going down the hall, our room had separating tiles around the bathtub and someone a few rooms away constantly smoked marijuana stinking up the entire wing. The pool was nice. The room rate was equivalent to much nicer hotels in the area. We won’t be back.

Leisure Family

10/10

Exceptional

16 Feb 2025

Verified traveler

PreValentine's photoshoots

Great Spot Great staff reasonable cost comfortable beds with balcony! Love it here!

Business

10/10

Exceptional

19 Jan 2025

Verified traveler

Excellent accomodations and price

Arrived a bit late, but no problem at check in. Room had a whirlpool bath. One of the better continental breakfasts

Partner

10/10

Exceptional

11 Jan 2025

Pete

Always a good stay

Leisure Partner

10/10

Exceptional

10 Dec 2024

JUAN PABLO

everything good

Everything was ok the only thing was at the time of my stay the wifi doesn’t work

Friends_and_family Family

8/10

Excellent

08 Dec 2024

Laura

It was okay

The bed had a major divot on one side so that made it kind of uncomfortable to sleep on. The room had a faint odor of cigarette smoke also I think it's because there was a balcony people thought that they can smoke. Location was pretty good. It was close to lots of food choices and some shopping.

Friends_and_family Family

8/10

Excellent

03 Dec 2024

Julia

Pleasant staff, and helpful. Room was comfortable and clean.

Leisure Family

2/10

Poor

18 Nov 2024

Autorian

Overall the property fell short. The breakfast is very mediocre at best. Areas of the room was dirty at check in. No room services until you check out. I had to ask for new towels and a trash bag for my can. The room keys easily demagnetized. Apparently the keys couldn’t be next to any other cards, your phone, your keys or I quote “you’re body” at all. I had to go to the front desk multiple times to get the keys redone for my room(not fault of my own). The staff as a whole were friendly minus 1 person. The girl at the front desk during the morning shift was very friendly at first but became rude about the key situation. I tried to explain to her I was doing as followed and keeping my key away from everything and still having issues. She responded by saying “this is the last time I’m doing this and when are you leaving again?” Not sure if she was having a bad day but it was a very rude interaction. I won’t be returning to this best western or any other best westerns after this experience

Business_and_leisure Self

10/10

Exceptional

17 Nov 2024

joel

This is an old style hotel with sliding doors to the parking lot on the first floor, which is the type of hotel I prefer as it is easier to bring bags or motorcycle gear in and out
The back door. Parking is by the broom for
Some rooms and there is a large open area for trucks and motorcycles trailers. The pool is old but nice and I had a jacuzzi tub in my ry

Leisure Friends

8/10

Excellent

12 Nov 2024

John

Easy access

Leisure Partner

8/10

Excellent

08 Nov 2024

John

Friendly staff