Red Roof Inn Albany Airport

6/10

Pleasant

05 Apr 2026

Lei

Not clean
Friendly staff

2/10

Poor

05 Apr 2026

Julian

Safety hazards in and outside of the rooms not updated fire alarms, missing door knobs, broken thermostats, slippery floors, linoleum

Self

2/10

Poor

05 Apr 2026

Julian

I was berated and harassed by the maintenance employee, and I have filed a police report a formal report with North Colonie Police Department to address the incident

Self

6/10

Pleasant

02 Apr 2026

Daniel

I am old and they give me room at 3 floor and elevator dont work,

Pet

10/10

Exceptional

31 Mar 2026

Fritzher Junior Martin

comfortable beds and nice staff

Friends

6/10

Pleasant

30 Mar 2026

David

It’s a bed and a toilet, I come to town and leave at 8am and arrive back at 8pm …. i’ve stayed there five times over the last couple of years and I’ve never had any problems. It’s just is what it is.

Self

4/10

Poor

28 Mar 2026

Melvin

Needs improvement 😔

Partner

6/10

Pleasant

28 Mar 2026

Melvin

Room smells mold and damp 😷

Partner

10/10

Exceptional

23 Mar 2026

Sahris

No iron

4/10

Poor

22 Mar 2026

Michael

1. Amenities? There are none (claim to coffee but when I at 9:30 AM the next morning there were only empty pots).

2. Check In? Uneventful except that I was made to wait about 15 minutes to check in because the clerk was preoccupied watching another employee interact with police about something that was going on. The clerk literally sat there and watched the other employee speak with the police and ignored the fact that I was waiting.

3. The bed sheets were clean and, despite the fact that the room resembled a barracks more than a motel, it was convenient for a one night stopover. But -

4. The next morning I left my room to carry half my belongings to my car. It was just before 9:30 AM. Check out time - posted everywhere - is at 11 AM. After putting my things in the car I returned to the room. My key card wouldn't work! I had to walk to the office to get a new key card! When I asked why this happened the clerk tells me that this is how their system is set up. I asked what that means. He explained that the keys automatically cut off because \"it's close to check out time.\" It was 9:30 - check out wasn't for 90 minutes yet! That is absolute nonsense. But, it gets better!

5. When I returned to my room the door was wide open, and the bed was stripped and my stuff was all over the place! I literally had to tell the employee that I wasn't finished with the room, remind her that check out wasn't till 11 to go inside, use the bathroom, brush my teeth, and finish packing.

Self

6/10

Pleasant

20 Mar 2026

August

I have stayed here twice. Once in the summer of 2025 and again in the winter of 2026. It was a lot nicer in 2025. Upon my return trip the elevator was broken and the place also seemed to be in worse shape. I realized in the winter trip also that there was no thermostat in my room. It stayed in the lower 60s (while being quite cold outside). So it was fine, but I'm not sure I've stayed in a motel room where I didn't have control of the heat before.

Partner

8/10

Excellent

07 Mar 2026

Melvin

Yes

Partner

2/10

Poor

06 Mar 2026

Sabrina

I love the property and the staff. However my stay was very on unsatisfied this time. The travelers in the next room were rude and obnoxious. I could have complained but that would have made things probably worst for my stay.

10/10

Exceptional

05 Mar 2026

Johanne

Près de l’autoroute et des restaurants.

Friends

8/10

Excellent

04 Mar 2026

Michael

Centrally located, nice and clean, and a nice room with modern furnishings. The amenities are very basic but overall a great deal for the price for a great location with plenty of restaurants and shopping.

Self

10/10

Exceptional

17 Feb 2026

Tristan

Very nice room was spotless and smelled great toilet worked and flushed the way a toilet should and overall great stay

Family_with_children

4/10

Poor

16 Feb 2026

Lonnie

When we checked in, we stood in the lobby for quite awhile before someone came from the back. She was talking to someone on the phone and tried to check us in while dealing with what sounded like a personal call.

Then, we are told there is $100 deposit, no coffee maker or fridge. We get to the room, the tv doesn't work, the phone doesn't work, and the blow dryer doesn't work.. Frustrating

Business_and_leisure Partner

2/10

Poor

16 Feb 2026

Fabiyan

Disgusting. Elevator broken, room smelled like urine and cigarette smoke, human hair all over the bed, bathroom door broken off hinges and would not close. A flop house would be an overstatement. One of the most neglected and disgusting properties I have ever been in in my life. Left rather than stay there. Made it extremely difficult to receive a refund. Multiple hoops to jump through and still has not refunded. They should be ashamed of themselves and they should be ashamed to even call themselves a national chain. I would never even take a chance to stay at another Red roof inn again in my life.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Salaam

The room was cleaned every day & heat shower & toilet worked with no problems

Business

10/10

Exceptional

16 Feb 2026

Wylkins

Perfect for a one night stay. No complaints

2/10

Poor

14 Feb 2026

Rosmin

Elevator not working but front desk said nothing but instead gave instruction where it was only to find out it wasn't working the whole 3 night stay. No other option but to walk the stairs to the 3rd floor with suitcases. Also no room service. Not recommended. This information not offered in Expedia website either.

Leisure Self

10/10

Exceptional

13 Feb 2026

Jeffrey

Good price good stuff good rooms

2/10

Poor

06 Feb 2026

Jonathan

Room was disgusting stains on the walls bathroom door was falling apart the tile in the shower was moldy and cracking the floors were not swept or mopped the desk in the room was wobbly and falling apart ..... I don't recommend this place to any one seems it's more of a long stay hotel instead of a family vacation spot .... 0 stars on my part

Leisure Partner

10/10

Exceptional

31 Jan 2026

Sabrina

Staff is always wonderful and room was clean.

Leisure Self

8/10

Excellent

26 Jan 2026

Manuel

.

8/10

Excellent

26 Jan 2026

Douglas

The staff was fine. The sink and tub drains were very, very slow.

6/10

Pleasant

18 Jan 2026

Marc

Despite stating that breakfast is included, there are none.
Phone doesn't work.
Tv did not work but they did fix that.

Leisure Family_with_children

8/10

Excellent

16 Jan 2026

Martin

What you expect for a value hotel.

Partner

8/10

Excellent

10 Jan 2026

Shanan

They charge a $100 security deposit that is initially added to the cleared credit card charge and then refunded a day or two later. Causes unnecessary uncertainty. Otherwise standard motel vibe and airport convenient.

Leisure Family

2/10

Poor

29 Dec 2025

Robert

This place was awful. The heat didn't work in my room. I reserved a king size bed and I think I slept in a double. There was people in the next room that were up most of the night. I could hear them talking at 4am. The worst experience I've ever had and I've been all around the world from Bulgaria to Arizona, Canada to Dominican Republic. This place was the worst no comparison.

Business Self

10/10

Exceptional

23 Dec 2025

Dorothy

Clean room

Leisure Self

2/10

Poor

22 Dec 2025

Dwigths Jose

I accidently chose the wrong city need a refund please

2/10

Poor

13 Dec 2025

Reenie

Upon arrival I was at first put in a room that was not cleaned and ready for a guest. They moved me to another room that had blood on the bathroom door the tub paint was peeling cockroaches crawled if you shut the lights out.
I shared this with the lady who claimed to be the manager and she said she was going to return my charge and then less than an hour later tried to charge my card more money. When I called and addressed this she told me I did damage and my pictures were not real.
Do not stay here. I will be calling the health department.

Friends_and_family Family

4/10

Poor

08 Dec 2025

shannel

The man in the office was really nice. The area was very convenient. The room was okay. But the outside all together was dirty. Not welcoming at all.

10/10

Exceptional

07 Dec 2025

Greg

Nice. All I asked for

Partner

10/10

Exceptional

03 Dec 2025

Scott

The dude at the front desk was very personable

Business_and_leisure Self

8/10

Excellent

30 Nov 2025

Debra

Clean room nice place.

2/10

Poor

09 Nov 2025

Richard

Dogs barking all night, puke at the bottom of the stairs, told a staff member about the puke. Three hours later it was still there. Caught a staff member peeing through the crack of my curtain about 9:30 am. Check out is at 11am. Stayed here two weekends in a row, not a good experience both times. I’m a man of cheap hotels but I think I’m done with this one.

Business

8/10

Excellent

09 Nov 2025

William

One night stay, early flight from Albany airport easier to stay the night then travel at two in the morning. Have done this before. Good place to stay, the staff is excellent and the price is right.

Leisure Partner

6/10

Pleasant

09 Nov 2025

Samara

Okay stay

Business_and_leisure Friends

8/10

Excellent

07 Nov 2025

FS

Good rooms

2/10

Poor

04 Nov 2025

Fariza

This hotel is so disgusting , toilets doesn’t flush. Had to pay to upgrade my room due to the toilet situation. Finally got another room after waiting an hour. Went out and come back in to flooded room all our stuff was soaked in toilet water, they refuse to do anything the guy at front desks said there’s nothing he can do but for us to sleep and wait until the morning to get maintenance. I would never recommend anyone to book at this hotel.

Leisure Friends

10/10

Exceptional

04 Nov 2025

Judith

Excellent staff at check in
.

Partner

2/10

Poor

03 Nov 2025

Thomas

The room and overall condition of the hotel is neglected. There are signs of renovations, flooring, paint and furniture but everything is damaged! Also a bit scary with signage in room door advising to double lock and dead bolt door and don’t open door if knocks are heard! Lighting on outside was good. Pillow had rips and stains. Damage to tub. Walls showing chips. Chair was dirty with spots and stains. I’m sorry to say such negative feedback but Ramada hotels are overall being poorly managed in America. It’s disappointing. Staff was polite.

Business Self

4/10

Poor

02 Nov 2025

William

It got me when a fellow customer complained of having to change a room 4 times due to bed begs and roaches, may habe been flea not bed bugs, but nonetheless it had me itching all night. And it boggled my mind to see the total disregard by staff for the customers very valid concern!

Self

4/10

Poor

01 Nov 2025

Joanne

I think I reviewed the wrong stay .....the 10/25 stay was just okay,,,,,,won't ever do it again though! Was just a bare bones stay...........only fair to say okay. The 2nd stay was 10/30. That was dreadful!! That (a handicap room) was so nasty we will never again stay at a Red Roof

Leisure Pet

6/10

Pleasant

01 Nov 2025

Joanne

The room was just :a \"\"bare bones\" room. Sufficed for one night but won't ever stay at a Red Roof again!

Leisure Pet

4/10

Poor

01 Nov 2025

William

Yes. However parking lot has lots of potholes and flooding at the entrance when raining

Self

10/10

Exceptional

31 Oct 2025

Sabrina

Everything... it is my home away from home... my quiet place.

Leisure Self

6/10

Pleasant

31 Oct 2025

Madilyn

room was clean but reeked of strong chemicals, fair room for low price, lots of airport noise, area not as sketchy as many in Albany

Self

6/10

Pleasant

26 Oct 2025

SCOT J Ross

Low budget motel. Clean and coveniently located. A little loud from road and air traffic. Facility is old and could use an upgrade.

Leisure Family

4/10

Poor

26 Oct 2025

Paul

The beda and were adequately comfortable. The hair drier stopped working after a minute, as did the light for the sink area. The bathroom light consistently flickered.

Partner

6/10

Pleasant

25 Oct 2025

Sabrina

I usually love the hotel. Been staying at least once a month since April. Staff is excellent, room/bed comfortable, and quiet even withthe airport right there. However last night, wasn't my best experience. Last night after a long day and night, i get there and the room i reserved days in advance wasn't available. He said he was giving me an upgrade was horrible. I went from a King Size bed to a double bad. I am a big girl that is why i get the bigger bed. I also get the handicap accessible because i have a bad knew and the seat in the shower helps.So was disappointed i couldn't shower before laying down. Also,didn't sleep well because of a barking dog. But no complaints about any of other stays. I will continue to stay here because one bad night happens.

Leisure Self

4/10

Poor

23 Oct 2025

Paul

Dirty and smelly

Partner

2/10

Poor

21 Oct 2025

dave

The worst experience ever.

Rude staff. Understaffed. My key card wasn’t activated and it took over 15 minutes for me to get it resolved because there was no one at the front desk. The front counter attendant was very unprofessional and rude. Room had dead bugs and smelled like cigarettes. Opened dresser drawer and the front came off. This was a terrible experience. On top of that, our neighbors were super loud the entire night and barely got any rest at all. 0/10 experience. Don’t book here.

Friends_and_family Friends

4/10

Poor

19 Oct 2025

Stephen

I will never use Expedia again. I had to postpone my trip and it proved impossible to contact Expedia. No fault of RedRoof..

6/10

Pleasant

18 Oct 2025

Thomas

Evening clerk wasn’t very nice, morning one was. No mini fridge. Otherwise fine.

Leisure Partner

8/10

Excellent

13 Oct 2025

Wayne

Room has musty smell and smoke detector is hanging off the wall.... The room is small but adequate and the bed seems ok.

Leisure Partner

2/10

Poor

13 Oct 2025

Katie

Staff was rude from the moment we arrived to check in.

8/10

Excellent

11 Oct 2025

Justin

There were plenty of shops and restaurants near by and it was great for the price

Leisure Self

10/10

Exceptional

11 Oct 2025

Douglas

Easy access to your room with food options nearby.

Self

10/10

Exceptional

11 Oct 2025

Billy

King rooms are really small especially the bathrooms no breakfast no mini fridge or microwaves but thankfully I didn't need any of that and the elevator sounded like it didn't want to run anymore but for the price you can't beat it I would definitely stay here again if Im in the area

Leisure Partner

2/10

Poor

07 Oct 2025

Christy

Frustrating stay. Couldn't get the key to work right so had to have it reset TWICE. They tried to give someone else our room. The room STUNK upon entry

10/10

Exceptional

06 Oct 2025

Sabrina

Always love staying

Leisure Self

4/10

Poor

05 Oct 2025

Allyne

People conducting business outside our room in their car at 4AM. Did not feel safe in room.
Room was not clean, long dark hair in bathtub.
Front desk very unfriendly at check in and check out.
Paint peeling, bathroom door hinge loose coming off of wall

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Erin

Very nice front desk workers, Ice machine room was filled with random stuff so not useable , but overall good experience.

Leisure Partner

4/10

Poor

02 Oct 2025

Denise

My daughter’s room had a condom under the bed with wads of tissues, blood and bile stains on comforters and a smell of sex in the room.
My room the peep hole was painted over.

Leisure Family

4/10

Poor

02 Oct 2025

Jeffrey

Would not return

Leisure Partner

8/10

Excellent

02 Oct 2025

Samuel

Easy parking in view of room. Walking distance from several restaurants.

Friends_and_family Friends

10/10

Exceptional

26 Sep 2025

Mary Ellen

Nice for the money. Very clean

Business Family

2/10

Poor

25 Sep 2025

Robert

terrible from the check in, lack of customer service is an understatement, to the check out - brutal sleep
I have stayed at a Red Roof Inn before, so it was just this location, and it was bad.

Friends_and_family Family

4/10

Poor

25 Sep 2025

Lisa

This place has an excellent location for travel I do between VT and PA. I've stayed at this place many times over the past 10 years and this was, by far, the worst I've ever seen the rooms and atmosphere around the place. I last stayed here in April and during these few months the place has gone downhill with cleanliness, repairs, fixtures, check-in, and overall feeling of security.

Self

6/10

Pleasant

20 Sep 2025

Al

Towel was stained grey. Electric outlets…some worked some didn’t. Air traffic over the room.

Business Family

10/10

Exceptional

17 Sep 2025

Edward

Everything

4/10

Poor

16 Sep 2025

Joseph

property seemed like a motel to bring a trick to.

6/10

Pleasant

15 Sep 2025

Debra

Although everything was laundered and clean there was a overpowering smell of chemical sprays that persisted for a few hours.
The worst part though was that the bed smelled like dog. It wasn't a carpet, the floors were laminate. The smell wasn't coming the bedding or pillows. So it must have been coming from the mattress. A dog or dogs must have slept on the bed. Too bad, otherwise the stay was okay for what it cost.

Leisure Self

10/10

Exceptional

15 Sep 2025

Sabrina

Enjoyed a quiet night stay

Leisure Self

10/10

Exceptional

15 Sep 2025

claude

Keep the price affordable

6/10

Pleasant

14 Sep 2025

Angela

Convenient location. Comfortable bed. Friendly helpful staff. Rooms could use some updating.

Friends_and_family Family

6/10

Pleasant

13 Sep 2025

Jeffrey

Ac kept turning off

8/10

Excellent

11 Sep 2025

Denise

One night stay, passing through area. Check in and out not friendly. Comfy bed and for the price the shower had great water pressure!!!!!! Great place to crash from travels for price point!

Friends_and_family Family

2/10

Poor

03 Sep 2025

Maressa

It’s been OVER A WEEK and I STILL have not received my $100 security deposit. I was told that I would have the $ back in my account within a week tops. Now I will have to spend more time and money to physically go back to the hotel and file a complaint! THIS IS RIDICULOUS!!! The security deposit they’re holding cost more than the one night I stayed there!!! I was only there for roughly 5 hours and I left the room clean, there’s absolutely NO REASON for this!!!

Business Self

8/10

Excellent

02 Sep 2025

Robert

Pleasantly surprised by my stay given some poor recent reviews. The room was very clean and it was quiet at night.

10/10

Exceptional

01 Sep 2025

Zaid

The heat need to be look after

Leisure Family_with_children

10/10

Exceptional

30 Aug 2025

Ronald

For a cheaper hotel, it was clean, quiet and easy to get to. It was also comfortable and I would stay again.

Leisure Self

2/10

Poor

28 Aug 2025

Verified traveler

Super dirty

It was a quick stop to sleep on the way back home, but the place was filthy, garbage overflowing in all the containers, pizza slices dropped on the floor, some dunkin donuts and coffee leftovers on the stairs and i could go on.

Friends_and_family Family

2/10

Poor

26 Aug 2025

Rania G

The room was full of bugs

2/10

Poor

25 Aug 2025

Michael

Disgusting – Don’t Waste Your Money Here

This was by far the worst hotel experience I’ve ever had. The room was absolutely disgusting the moment I walked in.
•The walls and ceilings had stains, cracks, and what looked like water damage and mold.
•The furniture was filthy — the chair had huge stains that made me not even want to touch it.
•The bathroom was gross, with mold around the tub, broken shelving, and grime everywhere.
•The entire room smelled like mildew, and to make it worse, the stench of marijuana from other rooms was overwhelming.

I didn’t even spend the night because it was that bad. When I went to the front desk, they refused to give me a refund. That tells you everything you need to know about how little they care about guests.

This place should be shut down. Save yourself the nightmare and stay literally anywhere else.

10/10

Exceptional

25 Aug 2025

Craig

Everything was great

Business_and_leisure Family

4/10

Poor

24 Aug 2025

Dashaun

The room smelled like smoke and they have bed bugs I have videos with bugs crawling

Business

4/10

Poor

23 Aug 2025

Luis

The rooms smells musty

10/10

Exceptional

23 Aug 2025

August

Totally decent place to stay at a very good price.

Really liked that they had a working electric level 2 car charger.

Leisure Family

10/10

Exceptional

21 Aug 2025

Rodrick

Was what i paid for.

4/10

Poor

21 Aug 2025

Peg

Better check room for bedbugs!

Friends_and_family Family

8/10

Excellent

19 Aug 2025

Terry

Overall a fine stay. There was no freezer compartment in the fridge and I wasn't offered the use of a freezer.

Self

10/10

Exceptional

18 Aug 2025

Rob

Good, clean, easy to access from the airport. Great for the price. Well worth it.

2/10

Poor

16 Aug 2025

Randon

Heed warning.

This is the worst establishment I’ve been to, I would not recommend this to anyone. My flight was delayed from Scottsville, Arizona and I arrived at 3 AM had a prepaid reservation and they told me they couldn’t accept me because they had no availability but it was already prepaid, I had a sleep in my vehicle until 11 AM when the next shift came on to get a room. Later in the day there were human feces in the breezeway right by the stairs that everyone has to use to get to the first level. On top of that, room service is horrible and not a normal hotel staff, it’s an Indian family that owns this place that literally has an entire wing of the hotel and their whole family lives there. they walk around all day long and you have zero privacy. The front desk help is the rudest at any red roof and I’ve ever seen.

Self

2/10

Poor

14 Aug 2025

Jonathan

Expedia won’t let me post what happened, but avoid this hotel.

Business_and_leisure

10/10

Exceptional

12 Aug 2025

joanmarie

Improved!

I've stayed at this hotel many times over the years and it was getting pretty run down. New owners have taken over and it seems to have really improved. Fresh paint, better lighting outside and no trash! Bed was comfortable and room was very clean

Self

4/10

Poor

11 Aug 2025

Tania

It was advertised as a free shuttle to the airport. When called he said sure he would take me then tried to charge $ 20 for a mile and a half to the airport. Room didn’t look like the photos.