Name: Springhill Suites Albany-Colonie
Address: 8 California Ave, Colonie, 12205, US

8/10

Excellent

01 Aug 2026

Lindsay

Conveniently located. Clean. Friendly staff. Only negative was the shower drain was very very slow

10/10

Exceptional

21 Jul 2026

Carolyn

Have stayed before and it has been renovated since my last day staff very kind. Breakfast was good great central location

Self

6/10

Pleasant

17 Jul 2026

Adam

Our room phones did not work at all. No one was at the desk so that I could get more blankets.

10/10

Exceptional

08 Jul 2026

Laverne

Spacious, clean accommodations and excellent location.

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Noah Y.

Honestly the staff here are the nicest I've ever met. Front desk, housekeeping, even the breakfast folks, better service than most 5 star hotels I've stayed at. Only issues were the bathroom door wouldn't close, no exhaust fan, and the sofa was broken. The front desk offered to move me to another room a few times but I just didn't bother, so that's on me not them.

8/10

Excellent

03 Jul 2026

Yanoris

La propiedad estaba limpia, el personal fue muy amable. Lo único sería tener una máquina que waffles que dure menos por que no se dio a basto para la cantidad de huéspedes. Había una fila larga para un waffle. Me gustó que el gimnasio esta abierto las 24 horas.

Family_with_children

2/10

Poor

02 Jul 2026

Melissa

The front desk staff was unbelievably rude and condescending, the room was filthy, and the breakfast was borderline inedible. Avoid this place if you can.

Family_with_children

10/10

Exceptional

01 Jul 2026

Bradley

After a long day on the road this place was perfect.

Family_with_children

2/10

Poor

30 Jun 2026

Gina A

This property cancelled my reservation in error on their end. The woman at the front desk was rude on a level that deserves termination. But not just rude to me. She instructed me that I needed to contact Expedia to sort the issue so I did. They then attempted to call the hotel and she refused to assist and placed them on hold and never returned, according to the Expedia rep. I am currently researching a way to make a formal complaint at the highest level. I had a 2 year old and 5 month old in tow and she offered zero assistance for an issue I did not cause. Then further refused to consult with Expedia after instructing me to call them. Expedia came through and relocated me to the residence inn in Clifton park, which ended up being an extremely nice accommodation, even included a kitchenette, super convenient with kiddos. This place might be nice. But the women working that evening has no business having a job. Period.
I would not book this location ever again and I am instructing anyone I know in the area the same.

Family_with_children

10/10

Exceptional

28 Jun 2026

Lauren

Very comfortable and roomy especially if traveling with toddlers. Loved the rooms with the trundle bed. Was able to WFH in the rooms office area. Highly recommend.

Family_with_children

6/10

Pleasant

28 Jun 2026

Markel

The room was very nice, but unfortunately, my wife found hair in the bed on top of the cover. She also found hair in the tub, and the mirror was very filthy.

My family and I were downstairs eating breakfast. There was one line, so everyone got in line to get what they wanted, then moved on to the next breakfast item. Unfortunately, some young lady cut in line in front of a mother and her two children. The mother stated the fact that there was one line, but unfortunately, the young lady said, \"I just want a waffle, so therefore I should not have to wait for that.\" Words were exchanged. Your staff member stopped what she was doing and put her two cents in. Your staff member was very wrong. She was not yelling at the young lady; she just proved her point, and that was it. She let her go to get her waffle, but unfortunately, she did not let it go. She went upstairs and got her mother to come back downstairs. The mother was eating breakfast with her two children. That is when the young lady confronted her with her mother, trying to justify her situation of cutting the line. That is when your staff member again stopped doing what she was doing with the food and put her two cents in, but unfortunately, this time she had her hand in her face like she was a child. That is very unprofessional. I'm glad that I was not in that situation in front of my children. Please resolve this issue before another incident happens. I would love to come back. Thank you, have a great day.

Family_with_children

10/10

Exceptional

15 Jun 2026

Sandra

We loved our room. Plenty of room. Someone can stay up late and watch tv and not bother the one sleeping.

Partner

10/10

Exceptional

13 May 2026

tom

Very nice suite. Liked that the shower and toilet were separate to make it convenient for multiple occupants

Partner

10/10

Exceptional

13 May 2026

Ayanna

It’s a very convenient place to stay

Family_with_children

10/10

Exceptional

04 May 2026

Robin

I like that hotel. It was very clean. The staff was very nice. The breakfast was good. And I had a nice pool and if you'd like to shop , they had a little shopping mall right up the block with

Family_with_children

6/10

Pleasant

22 Apr 2026

shahram

just ok

Self

8/10

Excellent

20 Apr 2026

Joseph

Attending woman at breakfast was rude. Breakfast wasn’t good at all.

Family_with_children

10/10

Exceptional

19 Apr 2026

Shelly

Clean Room, Breakfast Was Good, Great Location

8/10

Excellent

28 Mar 2026

Carlene

.

Partner

10/10

Exceptional

26 Mar 2026

Joshua

Place was clean and exactly as described. Excellent location. Breakfast was decent. Stocked up and clean. What stood out to me was integrity of employees. My wife forgot her brand new Nintendo switch 2 in the room. Hotel employees locked it in the safe at the front desk and called me to come retrieve it. Outstanding.

Family_with_children

10/10

Exceptional

21 Mar 2026

Victoria

Clean room. Spacious and open!

Friends

10/10

Exceptional

12 Mar 2026

Gaby

Extremely clean rooms clean hotel the only negative thing I have to say is that the beds are not so comfortable beautiful but not as comfortable as they look

Family_with_children

8/10

Excellent

11 Mar 2026

Lisa

Breakfast sausage sandwich bread was hard

Family

4/10

Poor

03 Mar 2026

Samantha

For the expected volume of athletes at the hotel, breakfast was a joke- hardboiled eggs and a sausage patty. The front desk staff were rude to any adult that approached them from our athletic team throughout the entire weekend.

Business

10/10

Exceptional

22 Feb 2026

Efrem

Great stay!

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

Sarah

Comfortable and clean room. Complimentary breakfastvwas included which was definitely a plus. Also near the mall. Would definitely stay again when staying in Albany.

Leisure Family

6/10

Pleasant

22 Jan 2026

Sherry

We expected our two day vacation to include swimming. Pool was not in service. My 9 year old grandson and I did visit a museum and a mall, but were disappointed that we could not return “home” for our swimming fun.
Hotel staff were courteous. Room was clean. Toilet had some issues- kept running and needed to have the handle jiggled to stop it.

Leisure Family_with_children

4/10

Poor

19 Jan 2026

Megan

Pool was down the entire stay, which was one reason we chose the hotel. The toilet didn’t flush.

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Marvin

Room clean, had no issues.

Leisure Friends

10/10

Exceptional

23 Dec 2025

David

Great service and very clean and comfortable.

8/10

Excellent

15 Dec 2025

donald

The room was clean and the staff was very nice and professional

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Muhammad Qasim

Comfortable and clean rooms. Space was enough for family of 5. Breakfast was satisfying.

Leisure Family

10/10

Exceptional

21 Nov 2025

Tracy

The staff was the best

6/10

Pleasant

13 Nov 2025

Christopher

Heater was on th efritz. Only one working elevator. Pool was closed. Overall disappointing but facility was clean.

Friends_and_family Family

10/10

Exceptional

12 Nov 2025

DONOVAN

No complaints at all. Rooms were clean, spacious & professional staff - All for a good price! I am usually satisfied w. the Marriott's!

10/10

Exceptional

26 Oct 2025

Fabiana

.

Partner

10/10

Exceptional

26 Oct 2025

William

Nice clean rooms excellent staff

Leisure Partner

10/10

Exceptional

24 Oct 2025

Naimah

Everything was wonderful here. The staff the breakfast. It close to the mall and Dunkin is right outside. And so is Wendy’s. Only issue was the pool was down. But that wasn’t a issue because it was a wonderful environment

Leisure Family_with_children

10/10

Exceptional

21 Oct 2025

Duane

Great place

Business_and_leisure Family

8/10

Excellent

17 Oct 2025

Spencer

Rooms were spacious and fairly comfortable. Location was convenient. The room did smell a little bit and the air conditioning was inconsistent

Business Self

10/10

Exceptional

10 Oct 2025

Anthony

.

Leisure Family

6/10

Pleasant

05 Oct 2025

douglas

Ignored at the front desk during check in. Was not told the hotel was undergoing renovations.

Friends_and_family Family

6/10

Pleasant

22 Aug 2025

Lesley

Better properties in the area.

10/10

Exceptional

18 Aug 2025

Juan

I liked it

Leisure Partner

6/10

Pleasant

17 Aug 2025

William G

Just Fair

The poace was clean and front desk was friendly. Breakfast was not great because someone had called out sick and there wasnt much food at 9:00. No cups, no eggs, no bread, slim pickings. And the pool was cold. Expected a heated pool.

Friends_and_family Family

10/10

Exceptional

12 Aug 2025

Elise

Excellent stay, very clean and great continental breakfast. Loved the room layout for our family!

Leisure Family_with_children

10/10

Exceptional

08 Aug 2025

Edward

Been a while since I stayed at this chain. Did not remember how spacious the rooms were. Loved this hotel.

Leisure Family

10/10

Exceptional

30 Jul 2025

Tiffini

Overall great experience

Business Partner

8/10

Excellent

27 Jul 2025

John

Room was very clean and comfortable. Nice layout of room with 2 sinks. Only complaint is lots of motorcycles wizzing by on main highway to wake you up

Leisure Partner

10/10

Exceptional

27 Jul 2025

Rick

Overall nice

10/10

Exceptional

26 Jul 2025

Yajaira

So quiet and clean

Family

6/10

Pleasant

25 Jul 2025

Orval

When I arrived at the hotel, I was processed by a front desk clerk who did not greet me. I say processed because he did not say hello. I said hello to him. In fact, he did not greet me in any way until later on that day when I came back and I said hello to him again and he finally said hello back to me. I felt like I was being processed, the way we might be processed at the Department of Motor Vehicles. When I was handed my room key cards they were wrapped in a sticky note with my room number written on it. The air conditioning in my room was insufficient. By that, I mean, it went out twice in two days. Once around 5 o’clock in the afternoon on the second day I was there. And then again around 4 o’clock in the morning on my departure. Not pleasant.Fortunately, the outages were intermittent and eventually, the air conditioning came back. By, outages, I mean the air conditioner was blowing out air that was not cold at that time, and, thusly, the room was hot and muggy. Also, I did not appreciate the opportunity to only have Internet access if I were willing to fill out a questionnaire that, again, using the DMV analogy, required me to fill out a form that asked a lot of questions prior to gaining access to the free WiFi. This is not what I expected coming into this hotel. Fortunately, I have a phone with built-in hotspot capabilities. I used that. This was not a pleasant stay.

Business_and_leisure Family

10/10

Exceptional

24 Jul 2025

staci

Great

10/10

Exceptional

19 Jul 2025

Verified traveler

Quick check in, clean room and comfortable beds. Breakfast was at 7:00 am but some guests needed to get to events rather early. The breakfast staff let us get food a little bit before 7:00 am which was most appreciated.

Friends_and_family Family

4/10

Poor

16 Jul 2025

wyclif

This was the worse hotel i stayed in for long time. From moldy bathroom , sink that does not drain and shower door dirty... being a Bonvoy hotel, its a disappointing

Business

2/10

Poor

19 Jun 2025

Camille

The bed was horrible and uncomfortable with a thin saggy, mattress. The shower faucet handle broke off in when my son tried to turn it on, leaving water gushing with no way to turn it off. I called the front desk and they said there was no one to fix it. I was able to turn it with my fingers. When I spoke to the manager in the morning, he was flat, not apologetic and made me feel like I was wrong for saying anything to them, like I was supposed to expect these room conditions. After I also shared that there were guests stoping above me and jumping off the bed past 11:00 pm, he then relented and said he could credit me 11,000 points. I have yet to see that reflected on my Marriot Bonvoy account.

Leisure Family

10/10

Exceptional

08 Jun 2025

ROBERT JOSEPH

Beautiful room and everyone was helpful and accommodating

Leisure

8/10

Excellent

21 May 2025

Nina

Clean, friendly staff, convenient location for us !

Leisure Partner

10/10

Exceptional

19 May 2025

Christine

I stayed here for my cousins graduation and I loved how convenient the location was not only to the campus but the shopping areas.

Leisure Family

10/10

Exceptional

17 May 2025

Denise

Great facility and clean. Big rooms.

Leisure Family

4/10

Poor

24 Apr 2025

Verified traveler

Book at your own risk...

Right from the start, the Manager checking us in was off putting and showed a severe lack of interest in his job. He rushed us through the check in process, and gave us a harsh attitude when we asked if we could get conjoined rooms with our family (we called to request prior to our arrival and the woman who answered the phone said that they COULD do that for us). The Manager had a severe lack of training in customer service/satisfaction.

The rooms themselves were alright. Clean, but cheaply updated. The bathrooms are incredibly tiny and lack room for comfort. The TV was outdated and did not work well. Beds are not ideal if you have back issues.

The hotel had 1 working elevator. So unless you chose to take the stairs, you had to wait a considerable amount of time to get on the elevator. Room service carts also clogged the hallways. Even during off hours they remained in the halls. The breakfast was bare minimum, and the food that WAS there looked low in quality and re-heated from the previous day.

My family will not be returing to this property in the future. Don't let other reviews fool you. This property has gone downhill big time. For the current price to stay, its a down right ripoff.

Friends_and_family Family

10/10

Exceptional

21 Apr 2025

Victoria

The staff is friendly. The TV had no signal and we couldn’t watch it. Everything else was great! Thanks

Friends_and_family Family

10/10

Exceptional

18 Apr 2025

Shirley

The staff was extremely helpful and friendly. However the building was having remodeling done and kind of a mess.

Business_and_leisure

8/10

Excellent

17 Apr 2025

Joanne

Went with my 3 granddaughters, we thought it was amazing. Room was terrific.

Friends_and_family Family

10/10

Exceptional

06 Apr 2025

Eric

Doing some renovations but still a good place to stay. Quiet and clean

Friends_and_family Friends

10/10

Exceptional

06 Apr 2025

Maribel

And breakfast was good too!

10/10

Exceptional

24 Mar 2025

Barbara

Worked perfectly for our trip!

We were so happy with the accommodations. The trundle bed/ sofa in the suite worked perfectly for our needs. We've decided to just go with Springhill Suites in the future for our travel needs.

Friends_and_family Family

10/10

Exceptional

12 Mar 2025

Douglas

Great place.

6/10

Pleasant

09 Mar 2025

Sue

Walking into the hotel it was very friendly. The pool was nice. The gym was nice and walking into our room. Our room was beautiful. However, our TV didn’t work. There was a big dark brown stain on the curtain and when we went to turn the air conditioning on, it sounded like we were at a train station. However, I would still stay here again because it was a nice place. It was just a few issues.

Friends_and_family Family

10/10

Exceptional

08 Mar 2025

Aneicea

Good clean hotel

10/10

Exceptional

06 Mar 2025

Kenneth

was comfortable

Business_and_leisure Family

8/10

Excellent

03 Mar 2025

Jo

Nice area because the shops were close.

Leisure Friends

8/10

Excellent

22 Feb 2025

Carrie

Overall a good stay

Everything was great except the parking lot was icy and not well cleared.

Self

10/10

Exceptional

12 Feb 2025

Richard

Just got here but everything is in order and the front desk was knowledgeable.

Leisure Family

8/10

Excellent

31 Jan 2025

Stephen m

Room was clean little outdated. They are in the process of updating. Staff was friendly and professional

Business

10/10

Exceptional

28 Dec 2024

Brian

Very comfortable stay

Hotel is very nice. It is a bit older but still in good shape.The room was big and clean. The beds were very comfortable. Staff were friendly and helpful. The breakfast was much better than others we have had. They even had gluten free bagels!

Friends_and_family Family

10/10

Exceptional

27 Dec 2024

Leevan

Everything

Leisure Family_with_children

10/10

Exceptional

03 Dec 2024

Gina

This place was beautiful and friendly. Wallpaper was peeling in the bathroom in my room but i def would stay here again.

Business Self

10/10

Exceptional

01 Dec 2024

Petra

Staff are super friendly. We had a little problem they fix it on the spot. It was very professional.

Friends_and_family Family

6/10

Pleasant

01 Dec 2024

Karen

Great location and room size. Worn and outdated, but decently clean. Kind and helpful staff.

Leisure Family

10/10

Exceptional

14 Nov 2024

Bob

Little noisy in the morning, but overall was really good choice!

Leisure Family

8/10

Excellent

03 Nov 2024

Ashley

Awesome hotel and awesome staff ! Would definitely recommend!

Leisure Partner

10/10

Exceptional

02 Nov 2024

Evan

Great spot!

Leisure Self

2/10

Poor

01 Nov 2024

Otto

Dirty filthy and with unprofessional staff at the front desk.

Leisure Family

8/10

Excellent

28 Oct 2024

Lynnessa

Sarina at the Front Desk was AMAZINGLY Professional and Warm which made my Team and I very Thankful!

Business_and_leisure

8/10

Excellent

25 Oct 2024

Lyndsay

Nice hotel that we stayed at while passing through. Clean. Had a nice kitchenette.

Leisure Family

4/10

Poor

17 Oct 2024

DIANA

I had to request a room change the Television was no working they made me empty the room in the second floor go to the lobby with all my luggage without offering help to give me another room a few doors down in the same floor I just came from in the second floor. So upsetting.

Partner

2/10

Poor

16 Oct 2024

Brock

breakfast was good

4/10

Poor

15 Oct 2024

Monica Maria

Needs some renovation

Toilet room and bathroom had peeling paint on the walls, which made the atmosfer fell neglected and uninviting.

Sofa had quit noticable stains and looked unkempt, which made it uncomfortable to sit on.

For the price i paid, i expected better experience.

Friends_and_family Family

8/10

Excellent

10 Oct 2024

Stephanie

we stay here whenever we are in town. it’s conveniently located and the staff is super friendly and accommodating.

Leisure

8/10

Excellent

04 Oct 2024

Lisa

Easy access and great price!

Leisure Partner

10/10

Exceptional

01 Oct 2024

Al

Staff was friendly and helpful.

Leisure Family

10/10

Exceptional

01 Oct 2024

carol

We visited Albany for family weekend at UAlbany. The room was clean and beautiful. We stayed for two nights. The housekeeping staff did not get the opportunity to clean our room as we returned to the hotel about 1pm or later and they were still working on the room opposite ours. She handed us fresh towels and was very apologetic and extremely nice. The breakfast needed a variety but was ok. Overall I had a wonderful stay. Would definitely recommend and stay there again

Leisure Partner

6/10

Pleasant

29 Sep 2024

Franco

Rooms are a bit run down. Bathrooms dated in need of upgrades

8/10

Excellent

16 Sep 2024

Verified traveler

Business in area. Stayed one night. Ate at Ralph’s Tavern across the street so it was a convenient place to eat.

Business

4/10

Poor

12 Sep 2024

Shambra

Rude staff on Saturday in the breakfast area

Business_and_leisure Family

6/10

Pleasant

23 Aug 2024

Raymond

The property is apparently being assumed by a new owner. The wallpaper was coming off the walls in the bathrooms, the sofa was worn and bleach stained. There was a note at the main desk about the new owner, but still, the rate was $200/night or so....one expects better fro the price

Business_and_leisure Family

2/10

Poor

22 Aug 2024

JOSEPH

Terrible customer service. Very mean front desk attendant

Leisure Family

4/10

Poor

21 Aug 2024

Jennifer

I didn’t like this hotel a woman’s pad was in the garage they never cleaned the garbage before we . There was hardly any breakfast there

Leisure Family

2/10

Poor

18 Aug 2024

Rajiv

This hotel is a health hazard to the public and should not be open for business in its current state. The entire building smells high of mold and Clorox. Theres a sign apologizing for the current state and stating that the hotel will undergo a full renovation next year.

This hotel should be shut down until that renovation is complete. I’m not even sure how it’s legal to operate in its current state.

Leisure Family