Name: Hilton Albany
Address: 40 Lodge Street, Albany, 12207, US

8/10

Excellent

03 Aug 2026

Meghan

I truly enjoyed my stay.

4/10

Poor

02 Aug 2026

JOSEPH

Computers went down, took an hour to check in, so we missed it in done before our concert. Parking was a nightmare, the scanner wouldn't read the hotel cards so there was a line backed up to get out. Room was not overly clean, I had to duck to use the shower, and I am not that tall. Easily the worst stay i have ever had at a hilton.

4/10

Poor

02 Aug 2026

PATRICK

Terrible. Never again.

6/10

Pleasant

02 Aug 2026

Mike

They need better housekeepers. After we checked in and went to our room I found hair on the wall of the shower. I went to the front desk to make them aware and in front of me she called someone and told them the problem but no one ever came. The hair was still there when we checked out.

8/10

Excellent

02 Aug 2026

Rachel

OK hotel. Large room. Good pool. Breakfast was a free bonus as we'd booked an executive room. Self parking was expensive at $22 a day.

2/10

Poor

02 Aug 2026

Corey

This hotel was the worse experience I have ever had with a hotel from start to finish convenient location is about the only benefit of this place we went for a concert and when we arrived to a line of 60 people trying to check in with 2 people working the desk it took over 1.5hrs to check in toilets were clogged and could barely use the bathroom and oh even if you have a breakfast voucher they will still give you an attitude if you ask for a glass of orange juice in the morning overall very disappointing stay

10/10

Exceptional

02 Aug 2026

Antonio V

Thanks for the nice stay! Staff was friendly and room service was fast. I think within 15mins for dinner. :-)

6/10

Pleasant

02 Aug 2026

Terence

I didn’t like that I was told that “ early check in isn’t guaranteed “
I explained to the Associate that it shouldn’t matter if I booked with a third party. The standard should not change because of that.

10/10

Exceptional

02 Aug 2026

Victoria

Was clean and very welcoming. Definitely will stay again in the near future

2/10

Poor

01 Aug 2026

Allison

Upon arrival, the hotels system was down. The line to “check in” was almost 100 people deep. We sat in the lobby for over 2 hours before finally getting a key to our room, we had missed our dinner reservation & we’re an hour late to the concert we were there for. We didn’t get an apology, we didn’t get anything complimentary & at checkout we were charged $26 for parking. As a Hilton reward member this was by far the worst experience of all the Hiltons we’ve stayed at. Not sure we will ever book with Hilton again

10/10

Exceptional

01 Aug 2026

john

Goodc+ç+vvvvvvvvvvbbnnñnnnnnnnnnnnnnn

2/10

Poor

01 Aug 2026

Molly

Upon arrival right at 4:00 check in, Hilton’s check in systems were down. We stood in line in a jammed packed lobby for 45 minutes before someone even let us know what was happening and when they did they couldn’t even offer an ETA or a plan of action. 30 minutes later they started manual check ins. I was supposed to have 2 connecting rooms. The staff member checking me in told us too bad they can’t accommodate connecting rooms with manual check in even though I had called the day prior to confirm and the staff had already assigned my connecting rooms. My 2 rooms ended up down the hall from each other. One room key worked the other did not. Had to go bad to the lobby for new keys which also did not work and a manager had to let me in with his key. The manager was more concerned with missing sconce covers in the room than my 1.5 hour delay check in, which I didn’t care about at that point. One room’s AC didn’t work at all and was 80deg. The other one could only be set to off or on all the way at 60deg freezing cold. Packed dust and filth around the beds as if never vacuumed or cleaned around or under. Windows open wide from 9th floor safety hazard! I missed my dinner reservation. Called Hilton to discuss given it was their corporate system causing the problem and they said nothing they can do and call the hotel directly and hung up. Worse hotel experience ever! Staff did remain friendly given their stress level, but no compensation offered at all.

8/10

Excellent

01 Aug 2026

Victoria

Check in took about 30 minutes…only 1 person working and then a second person joined in about halfway through.
Also parking garage exit didn’t work with room key as we were told. Had to use call button. We checked out at 945am but on our final email receipt it said 1107am which is entirely false.

4/10

Poor

31 Jul 2026

Giovanna

Unfortunately, the service was extremely disappointing. I have hospitality experience myself as a Concierge at the Turning Stone, so I understand the importance of guest service and was shocked by the lack of attention we received. My daughter and I went to the restaurant for dinner after checking in. A waitress told us we could sit anywhere, which we did. We then waited approximately 25 minutes for someone to take our order. The only reason our order was taken was because I had to get up and find a waiter myself. The food was actually great, and I have no complaints about its quality. However, after dinner, we again had to flag down our waiter to request a container for our leftovers. I also asked him to charge the meal to our room and provided our room number. He acknowledged the request and walked away. Another 15 minutes passed, and we still had no container. At that point, I was frustrated and left. What was unbelievable was that it took approximately TWO HOURS for the staff to realize I had left the table. I was then asked if I still wanted the food that had been sitting there. The room itself was great, and housekeeping was excellent professional, polite, and attentive. The woman working the breakfast buffet was also fantastic and truly redeemed the Hilton experience for me. Unfortunately, the restaurant service was completely unacceptable and overshadowed the positive parts of my stay. Guests should not have to repeatedly track down employees for basic service.

10/10

Exceptional

30 Jul 2026

Richard

Great moment at your hotel. Friendly staff.

8/10

Excellent

28 Jul 2026

Jonathan

Clean room, plenty of spots in lot attached to building with in/put access

8/10

Excellent

27 Jul 2026

Jason

L’emplacement

6/10

Pleasant

27 Jul 2026

Saikou

Good

10/10

Exceptional

27 Jul 2026

Amrita

Good

10/10

Exceptional

26 Jul 2026

Lisbette

Victoria was very kind and received us late at night with a smile and VERY helpful

10/10

Exceptional

26 Jul 2026

Thomas

Overall great stay!

8/10

Excellent

26 Jul 2026

Chris

A nice hotel, lobby restaurant and bar were nice good atmosphere. Plenty to do in the neighborhood. The “fitness center” could use some more weight lifting options (had to get creative for leg day)to go with the cardio equipment. There was nothing about it to make it a must stay again but also nothing that makes it avoidable if I’m in there area again.

10/10

Exceptional

26 Jul 2026

Marc

Lots of fun nearby.

10/10

Exceptional

25 Jul 2026

Angelina

Room was spacious and clean. Staff was friendly and helpful. Right in downtown Albany, great location!

10/10

Exceptional

25 Jul 2026

Shannon

NA

10/10

Exceptional

25 Jul 2026

Chris

Helpful front desk staff and friendly waiters at lobby bar.

10/10

Exceptional

24 Jul 2026

Dorinda

Really appreciated the airport shuttle.

10/10

Exceptional

24 Jul 2026

Stephanie

Street parking only for oversized vehicle.

6/10

Pleasant

23 Jul 2026

Marlene

Desk staff were professional but not able to verify our Hilton Honor status for a while and did not offer us any guidance on our stay about the hotel, dining or activity choices. When we subsequently asked about dining choices they were reluctant to recommend anywhere other than the hotel bar. Housekeeping knocked on our door at 8 am to see if we were gone yet, waking us up. The tv access is limited to using your phone to get channels!!!

10/10

Exceptional

23 Jul 2026

Jennifer

Great location in the heart of the city

10/10

Exceptional

23 Jul 2026

Shytiera

I loved the clean room, the pool and vending area was nicely stocked. The receptionists were wonderful ladies and helped me get a ride to and from the bus station with hotel transportation. I checked out the bar and the bartender was amazing and the food was good.

8/10

Excellent

21 Jul 2026

Lijuan

Ok place to stay.

Family

8/10

Excellent

21 Jul 2026

Colin

The breakfast was a bit disorganized...had to wait a bit for the eggs tray to be refilled.

Family

10/10

Exceptional

21 Jul 2026

Rachael

The room was clean, the pool area was clean, the lobby and restaurant were clean. Plenty of parking, the breakfast buffet was good.

Family_with_children

10/10

Exceptional

21 Jul 2026

James

I booked this for my father as he was attending a concert at the MVP Arena. He was thrilled with the room and said the staff was very friendly.

Self

6/10

Pleasant

21 Jul 2026

Matthew

Understaffed, rooms not properly cleaned. Buffet is $22 per person and at 9am there was nothing left so we did not get to dine. Thankfully the minimally present staff were friendly and understanding. We were comped but for a Hilton it did not give a Hilton feel especially in a downtown metro Area.

Business Family

2/10

Poor

20 Jul 2026

Lori

We were very disappointed with our stay at the Hilton Albany. Throughout our stay, the hallways and parking garage areas had overflowing garbage every day, making the property feel dirty and poorly maintained. We also had repeated issues getting clean towels, even after calling the front desk.

Before leaving this review, I contacted the hotel and left a message for the General Manager to discuss these concerns. It’s now been two days, and I have yet to receive a return call.

Based on the condition of the hotel and the lack of response to my concerns, I believe a full refund is warranted. Unfortunately, this was not the level of service or cleanliness I expect from a Hilton property

Friends_and_family Friends

6/10

Pleasant

20 Jul 2026

Jessica

The room was clean and staff friendly but there was a long line to check in and we had to wait about 20 min.

Partner

10/10

Exceptional

19 Jul 2026

Kenneth

Great experience, the staff was super friendly and helpful, from the front desk staff to the bartender and wait staff for breakfast, everyone was wonderful. The room was large, clean and comfortable. The lobby was huge and the bar was great with table seating along with couches to relax on. The hotel was about 3 blocks from the MVP Arena, we were there for a concert and it was an easy 5 minute walk. Parking is in a garage attached to the hotel. Would definitely recommend this hotel expecially if you are going to the arena.

Partner

4/10

Poor

19 Jul 2026

Karen

Waiting over an 1 1/2 hours after check in time for room. None of the rooms were ready on top 3 floors . Management was excellent however was not accommodating to inconvenience. Lost dinner reservations due to not being able to access our hotel room. Poop was filled with kids as sports convention was in town so didn't have use. Breakfast was amazing is best I can say about stay. Had to pay to exit parking garage as key was not working was also charged on credit card for parking . So out money on that as well. Will not stay again .

Partner

2/10

Poor

19 Jul 2026

Clarence

Front desk did not pick up our call when we called for the complementary airport shuttle. Ended up paying for an Uber after attempting to contact the Hilton for over an hour. Person at the front desk was very rude and unapologetic.

Family_with_children

10/10

Exceptional

19 Jul 2026

Sandra

Parking is convenient and breakfast brunch was awesome!

Family_with_children

4/10

Poor

19 Jul 2026

Jennifer

Rundown for a Hilton. AC was very poor. I had 1 towel and no soap in my room.
The beds are comfy but this was $350/night Hilton.

Self

8/10

Excellent

18 Jul 2026

Jennifer

Room cleaning could use a title more attention as the floors around the bed were really dirty. Huge dried up crumbs that were hard to miss. Air conditioning unit was super noisy in our room and it woke us up multiple times (every time it turned on and off). Housekeeping tried to access our room 2x before we checked out, once before 8am and then about 9:30. Thank god we had the bar across or they would have been in our room. Not sure the communication between checking out and housekeeping but apparently not a thing. I wasn’t a fan of having to pay $22 extra to park my vehicle overnight but I guess it’s a thing in downtown Albany?

10/10

Exceptional

18 Jul 2026

Elizabeth

.

8/10

Excellent

18 Jul 2026

Alexandrea

The check in prices was quick and easy, front desk staff was very nice, the lobby is beautiful. Once you get on the elevator and to the room it’s not as nice, but still good. My reservation included free breakfast but when we tried to get it in the morning we were ignored by the staff and ended up leaving without it.

Partner

10/10

Exceptional

17 Jul 2026

Maxime

Un peu désuet

Family

4/10

Poor

16 Jul 2026

Nileena

We checked in and they gave us a room that was occupied.

Family_with_children

10/10

Exceptional

16 Jul 2026

Ayanna

Great hotel in the middle of downtown Albany. Walkable distance to state capitol, tourist attractions, and bus stations which make it easy to move around town.
Friendly staff, clean rooms and hotel.
Only recommendation is that the indoor pool needs cleaning.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Emily

Beautiful room and the property is well maintained

Self

10/10

Exceptional

15 Jul 2026

Daryl

I forgot the front desk ladies name but short light skin and petite was very friendly and I know it was a long day for but helped checked me in and answered all my questions

Family_with_children

8/10

Excellent

15 Jul 2026

Luanne

It was ok. Not the nicest Hilton and a little loud at night but convenient.

Family_with_children

6/10

Pleasant

15 Jul 2026

Haley

Okay

4/10

Poor

15 Jul 2026

Germaine

Amenities were poor, exterior of the hotel and lobby are beautiful. Work and upgrades need to be done in the rooms , communication and getting ahold of someone on the phone is TERRIBLE.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Devon

.

Partner

6/10

Pleasant

14 Jul 2026

Shana

The staff was exceptional, but the rooms were not 100% clean. They were no garbage bags in the room. The beds were comfortable. The air was not completely cold and we had a water leak outside of our room with the bucket that’s the staff was amazing kitchen. Staff was amazing and bar. Staff was amazing.

10/10

Exceptional

13 Jul 2026

Cristina Marquez de

Clean, quiet, great breakfast, quick check in and check out. Excellent.

Family

10/10

Exceptional

13 Jul 2026

Rebecca

The Airport shuttle was convenient and right on time. The shuttle over night shuttle driver was did a great job! City view as Amazing! It was a great experience!

Family_with_children

8/10

Excellent

13 Jul 2026

Gary

It’s was a great experience in Albany NY

Partner

6/10

Pleasant

12 Jul 2026

Celeste

Our room was nice and clean. Fresh linens. However the do not have a microwave. Our tub was old and pealing. The water took awhile to go down in the sink. Also you have to pay $22 for unlimited parking. They also had kids playing in the hallway at 10 at night

Partner

6/10

Pleasant

12 Jul 2026

Jason

Room was dated and not clean too well shower was gross and had calcium build up on the shower head our room had pretty significant water damage on the window sill that was forcing the wood sill to turn to dust . AC was not working well and didn’t cool past 74. Parking garage was filthy with overflowing trash cans everywhere and sketchy elevator. Overall very disappointing for a Hilton property which we love staying at and are honors members for years.

Family_with_children

4/10

Poor

12 Jul 2026

Leonid

The hotel is very old

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Tia

Staff was friendly and helpful. My room was clean. They advertised newly renovated but I don’t believe this applies to the rooms. Nice room but was not new

Family

2/10

Poor

12 Jul 2026

Cory

The room was not clean and the fridge did not work. The AC was extremely noisy and did not keep the room cool. The beds were extremely small and there were stains on the quilt. There was trash down the entire length of the hallways. The entire property outside of the main lobby was in poor repair. The parking garage that cost $22 per night was filthy and had overflowing trash next to the elevator. I will not be staying at this Hilton in the future.

Friends_and_family Family

2/10

Poor

12 Jul 2026

Laura

The hotel canceled our reservation without notice to us or to Expedia. The were not sold out and could not tell us why they were canceled. We had gotten a confirmation of registration email from the hotel 24 hrs before check in and the day of….no reservation even though Expedia still showed our reservation. After 45 mins of trying to get it straightened out and not be double charged we decided to change hotels.

Family

10/10

Exceptional

12 Jul 2026

Mohamed

Bed not comfortable enough, breakfast was ok although not enough variety compared to the brand identity .. room was spacious, check in lady was very nice

Family_with_children

8/10

Excellent

12 Jul 2026

Angie

All around loved our stay. Very accommodating

Family

6/10

Pleasant

11 Jul 2026

Kimberly

Had a crying toddler who needed a nap and wanted to check in early. The rooms were ready but they wanted $65 for early check in which kind of sucked. Rooms could have been cleaner. One of our face cloths still had make up stains on it.

Family_with_children

10/10

Exceptional

11 Jul 2026

Zhanye

My day was great roughly around 6 PM is when lobby and foot traffic got very busy. I would say it wasn’t fully staffed due to it only being less than three people upfront not sure if that’s normal but they definitely met. Everyone needs a goddamn checked in and or helped them with the shuttle. Bell service was great. I am from down south and I could say this was good hospitality from New Yorkers.

Family

10/10

Exceptional

11 Jul 2026

Phillip

Have very clean rooms.

Self

10/10

Exceptional

11 Jul 2026

mike

It was good, stayed on the 4th of July for the concert and fireworks

Family_with_children

2/10

Poor

10 Jul 2026

Arrianna

Door to unlock your room doesn’t work, heating doesn’t work , front desk never answers their phone, mold in shower the list goes on. Please do yourself a favor and find a different hotel !

Family_with_children

4/10

Poor

10 Jul 2026

Natalie

The hotel itself is nice but the rooms need to be cleaned better and amenities were poor

Family_with_children

8/10

Excellent

09 Jul 2026

Martin

Besoin d’amour comme hôtel

10/10

Exceptional

08 Jul 2026

Elliott

During our stay, our room was clean and the staff were very welcoming and accommodating. Everyone was always eager to answer any questions. If ever visiting Albany again, we would easily book this hotel.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Salaam

Everything was good and no complaints

Self

10/10

Exceptional

07 Jul 2026

shaunalee

Bar area so overpriced but the servers were great!! $14 for a shot of Smirnoff is INSANE!

Go down the street to the axe tavern $6 drinks and fun games also alcohol infused ice cream! Nice area and overall quiet especially for the 4th of July. Fireworks were PHENOMENAL!!

10/10

Exceptional

06 Jul 2026

Marilynn

It was not open at # AM

8/10

Excellent

06 Jul 2026

James

Good location. Clean rooms.

Family

8/10

Excellent

05 Jul 2026

Jelena

Everything was good. The only thing that we had a problem with is the pool. The water looked cloudy with lots of hair floating in the water. So we were planning to use the pool but after seeing that, just couldn't.

Partner

4/10

Poor

05 Jul 2026

Scott

AC did not work, floor around entire hotel very dirty, no stairs - only elevator access to guest floors so long waits at elevators

10/10

Exceptional

05 Jul 2026

Maureen

Everything was great!

Partner

4/10

Poor

05 Jul 2026

Rebecca

No microwave upon request, take the elevator and warm what you need in the lobby. They supposedly clean the rooms “every three days” but they didn’t clean the rooms at all during my stay nor refilled the coffee amenities. Only thing you can really enjoy is the pool. You have to pay a for breakfast but that was already stated. Ironing board was broken and had to request a new one the first day in. Hot mess of a hotel. Bed is comfy though.

Family_with_children

10/10

Exceptional

05 Jul 2026

Salaam

Everything was good & service was good

Self

10/10

Exceptional

04 Jul 2026

Nancy

The front staff was super. The room was clean and the bed was perfect.
Nancy

Family

8/10

Excellent

04 Jul 2026

william

.

10/10

Exceptional

04 Jul 2026

Sylvia

Staff was amazing, I especially appreciated the bartender, and the front desk staff. It was a little inconvenient that there’s no microwaves in the room, and that it’s $20 a day for parking, but other than that, we enjoyed our stay.

Partner

6/10

Pleasant

04 Jul 2026

Samantha

My boy friend checked us in and when he went up to the room he let himself into the and there was already people in it. From there the staff were really helpful in getting him another room and gave us access to this snack bar/breakfast room but the room, hallways, and elevator didn’t feel the cleanest. Smudges on the windows and mirror.

Partner

10/10

Exceptional

03 Jul 2026

Craig

Nice pool, centrally located in downtown Albany

Self

6/10

Pleasant

02 Jul 2026

Ryan

Local coffee brewer free cup o' Joe in the lobby at morning was a nice touch as was the fridge full of B&J ice cream for purchase at the front desk (real spoons at the ready) for the end of day binge.

Self

2/10

Poor

01 Jul 2026

Courtney

The hotel had a large group that cooked their own food and you can smell it throughout the hallways. Due to the large group, we were on the 14th floor and continuously had to take the stairs to get down due to the elevator being used. The room was very clean and the bartender was probably the nicest thing about the whole hotel bartender Ky was the only reason we didn’t feel the need to complain as he was very tentative easy to talk to and represent it this actual location well. I travel often and I must say this is the worst Hilton by far and I would go even as far as to say, this is probably one of the worst hotels in general that I’ve stayed at. The staff was aware, but Little that they could do they two were very nice.

Partner

10/10

Exceptional

30 Jun 2026

Heather

We loved the historic location- what a view! It was so comfortable and clean and friendly. Breakfast was fantastic, too! The only drawback was waiting for the elevator. Otherwise, a lovely experience!

Friends_and_family Family

4/10

Poor

30 Jun 2026

Patricia

If you are going to the MVP arena this Hilton was within walking distance. Lol

Partner

10/10

Exceptional

30 Jun 2026

Laura

Property was clean and all staff were wonderful. Beds have the best linens, but are a little too hard for an aging back, and the pillows have no substance. Only one coffee cup in a room for 2 people, so get an extra as soon as you check in!

Partner

2/10

Poor

30 Jun 2026

Matthew

When we arrived, it was late, and we went straight to our room. Some of us wanted to take a shower, but unfortunately there was no hot water. The room was also quite warm, so we turned on the air conditioning and lowered the thermostat. After a couple of hours, the room still had not cooled down much. We even lowered the temperature setting to 60 degrees to see if it would make a difference.Eventually, we were able to get some sleep during the five to six hours we would be staying there. By morning, the room was somewhat cooler and tolerable, but it was clear that there was an issue with the air conditioning system.I was disappointed to encounter these issues, especially at a Hilton property. It was a very busy day for us, and I did not have an opportunity to report the concerns to staff during our stay, so that part is on me. I hope these issues are addressed so future guests do not experience the same problems we did.

Family

8/10

Excellent

29 Jun 2026

Debra

It was a great place but the mattress was a little firmer than we like. It was clean. The air conditioner didn't seem to cool the room as much as it should have. We had to pay extra for breakfast and for parking.

Partner

8/10

Excellent

29 Jun 2026

Erry

The bathroom was dated. The tub had visible rust around the drainage. The water didn’t drain properly from the tub, so it accumulated.

Self

10/10

Exceptional

27 Jun 2026

Erika

All of the staff at the hotel were super helpful and friendly. The room was great. We enjoyed the breakfast and appetizers in the executive lounge. It was a delightful stay.

Family

2/10

Poor

27 Jun 2026

Tamau

The hotel had no air conditioning in rooms and bathroom toilet wasn’t flushing. Hotel manager slow response in changing my room.

Friends

4/10

Poor

27 Jun 2026

Abby

Run down property. Bathroom had broken fixtures. Nightstands were stained and appeared dirty. Furniture in room was in disrepair.