Civitel Creta Beach

Greece , Crete
AMMOUDARA - HERAKLION, Andrea Papandreou, 74
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100 reviews shown

10/10

Exceptional

28 Oct 2025

Cheryl

Great Resort

Leisure Partner

10/10

Exceptional

07 Sep 2025

Mark

Breakfast was exceptional. Sorry we stayed here only for one night

Leisure Partner

10/10

Exceptional

05 Aug 2025

Louis

The resort was clean and beautiful. The staff was very help and extremely nice. Highly recommend.

Leisure Family

10/10

Exceptional

22 Jul 2025

Lucila

We really enjoyed out stay in this hotel! The bets thing about it is the people - we were made to feel welcome and everyone working here was atentive and warm and made us feel super welcome! (Thanks for all those extra treats - fruit, coffee, ouzo!). The food is lovely and fresh, the pool was incredible and the beach and sea beautiful. We were walking distance to different restaurants and shops, and it was easy to go to Knossos too. A fantastic stay! Thank you!

Leisure Family

10/10

Exceptional

10 Jun 2025

Tracy Jayne

Great place to stay, clean, good amenities, lovely pool area and beach, terrace overlooking the beach for meal times. Good location lots of shops and a few bars.

Leisure Partner

10/10

Exceptional

06 Jun 2025

Sotirios

great property and staff

Business_and_leisure

10/10

Exceptional

28 May 2025

Matthew

Beautiful design that was quaint, cozy, and welcoming. Onsite services were great, but we actually spent a lot of time traveling all over the island, and Civitel Creta Beach helped us with transportation throughout the entire journey.

Everything was absolutely amazing! Whether you want to stay on resort and enjoy the amenities, or traverse the beautiful island that is Crete, Civitel Creta Beach is your spot!

Leisure Partner

10/10

Exceptional

16 May 2025

Verified traveler

Great hotel with beach

Great hotel, but got quite noisy at night from a neighbouring development. I stayed only 1 night so not sure if this was a one-off event.

10/10

Exceptional

12 May 2025

Chi Wai

1) Very nice hotel
2) bathroom is modern
3) Like those individual bunglow
4) swimming is nice
5) has beach front

Leisure Family

10/10

Exceptional

03 May 2025

Hannah

Civitel Creta Beach was an absolute wonder to stay in. The staff is what really made my experience stand out. I was in the EU for a couple weeks and I stayed here for only a few days and this place was by far the best place I visited. It was very clean and the food was amazing! The staff deserves all the credit for making my experience very special.

Leisure Family

10/10

Exceptional

01 May 2025

Gerard

A very nice hotel. The food at breakfast and dinner was superb! Our room was very clean. Lots of sun loungers by the pool and on the beach. They gym equipment on the beach is in poor condition which is a shame, as is the mini golf course. Also, on our final day we wanted to have the early breakfast at 0630. Unfortunately, staff only opened the breakfast room at 0640 and therefore we only had 10 minutes to eat as we needed to leave for the airport. Overall, a very good hotel and staff were very friendly.

Leisure Partner

10/10

Exceptional

30 Apr 2025

Vivien

Honestly had the best time at this hotel. We loved the really varied buffet and also devoured the dessert buffet omg so good every night. The rooms were cute little mini-villas with a terrace that felt like you were in a pretty tropical garden. Lots of birds and butterflies on the grounds. We arrived late but there were still staff to greet us and there was even a goody bag with fruit and a sandwich. Super convenient to get to from the airport and then there was a bus stop right outside or you could easily walk westwards and get to the trails by the Almiros Gorge which had so much wildlife. You could step straight onto the beach with a dedicated lounger area and they provided towels to use on the beach. Our room had a fridge which was such a blessing to keep milk in as we are keen tea drinkers! All in all we had such a nice stay. I’d recommend the bus tour to chania and lake kournas which you can organise using one of the companies along the main road and they’ll pick you up from the hotel.

Leisure Partner

4/10

Poor

19 Oct 2024

Noe Cuellar

Clean property nice staff. . First night did not have internet to work with, tv had one Chanel, no hot water in the morning. Later they changed my room, too late, because I had to leave.

10/10

Exceptional

29 Sep 2024

andri

Very convenient.
Great and helpful stuff
Great food

Leisure Family

10/10

Exceptional

24 Jul 2024

Alfonso

The people were very friendly. I would recommend to anyone

Leisure Partner

6/10

Pleasant

16 Jul 2024

DANIELLE

Nice place for family ….nice view .
Old resort and AC doesnt work corectly . Very hot room in july .

Leisure Partner

2/10

Poor

14 Jul 2024

Petros

We checked in July 11 around 2pm. They gave us a room for 3 even though in the records they had us for 2 and paid the extra charge. The room bangalow style looked rather old, there were aunts in the floor and AC unit was not working properly. It had a piece of tape on one site which I took a photo. We notified the reception about the aunts and AC and a lady came and sprayed around. They promised to take care of the AC. We thought they would and went to the beach. We came back and the AC was still bringing hot air. The phone in the room was not working and every time we need to contact the reception we had to walk in the hotter sun for about 500 meters. They said no problem we will check and fix the AC. We went out and came back 11pm. The room was awfully hot and had to walk back to the reception and this time yelled at them that this is unacceptable. They told us that they will move us to another room and gave us the keys but under the condition that we need to walk back and bring the old keys back to them. Instead of apologizing they appeared that they were doing us a favor and us moving to a proper room with AC working was conditional to bringing the card keys of the first room back. In addition they offered no help to transport our luggage to the room was not next door but to walk around to find it. The new room had no light working outside and took us sometime to find it. The new room was a bit bigger, clean and the AC was working fine. We did waste however one night.

Business_and_leisure Family

10/10

Exceptional

23 Jun 2024

John

If you stay in Crete you must stay at this resort!!! We were right next to the beach!!! They have plenty of lounge chairs and umbrella’s on the beach. The pool is nice also with lots of lounge chairs and umbrellas. The breakfast buffet is excellent there are so many choices. George at the front desk was amazing. This is a must stay at resort!!!

Leisure Partner

10/10

Exceptional

26 May 2024

Joshua

The staff took amazing care of us the whole time, they upgraded us to a house right on the water, the food was the best we have had at any of the stays on this trip and we cannot recommend you going here more! Thank you ALL you were so good to us <3 See you next year!

Leisure Partner

10/10

Exceptional

17 Apr 2024

Meg

What a lovely break - we haven’t been on holiday in over 4 years.. this was the perfect one back! It was super relaxing, the all inclusive food was always interesting and had a large range to choose from. The staff (especially in the restaurant) where wonderful I believe his name was Sofkolis (apologies if wrong) was a star, he already knew what drinks we wanted as we were arriving. A lovely place for a relaxing break!

Leisure Partner

4/10

Poor

16 Apr 2024

Irene

The checkin was terrible due to a discrepancy between the booking with Expedia and the resort. Expedia was quick to provide info to the resort but the resort wouldn’t accept the information. We spent 2 hours at the checkin counter and asked to have a room and then I continued to work on getting a resolution, which didn’t happen until the next day. Gianni’s at the front desk was terrible, rude and disrespectful! However the other staff were very friendly at the buffet restaurant and at the bar pool. Mario at the bar was excellent! The room was very clean. Thongs were not fully open and so the a la cart restaurant was not available for us to book during our 3 night stay, there were no shows or theme restaurant available. The beach is beautiful, you can walk for miles in both directions but it was difficult to find a chair that wasn’t dirty, lots of bird poop. The buffet restaurant food was great but they have set hours for breakfast, lunch and dinner, so food is not available 24/7 as an all inclusive, I am used to having that service. We played mini putt golf and it was fun even though it is in rough shape. Ball went into the hole and never came out so we had to go and ask for another ball! We went out to a Thalassina Aura restaurant across the street and they had live entertainment and was a lot of fun! Crete is a beautiful island and would highly recommend!

Leisure Family

10/10

Exceptional

15 Jul 2023

Andrew James

This hotel is absolutely phenomenal in every way. The gardens are immaculate and well maintained, the pool is great and lots of parasols and sun loungers and the private beach is also great. The staff are incredibly helpful and friendly and the food is absolutely delicious and you have a lovely view of the sea at meal times. I can't recommend this place enough. Suitable for everyone and only a 10 minute taxi from Heraklion airport and you can book the transfer through the hotel. The facilities are amazing; lots of activities throughout the day like aqua zumba, yoga, mini golf, table tennis, volleyball etc etc. So many things to do - I even did a Greek lesson! 10/10 and would stay here every time. It's exactly like it looks in photos, if not better!

Leisure Self

10/10

Exceptional

25 Jun 2023

John

Creta Beach has a unique peaceful ambience with greener outdoor spaces. Hotel facilities and services are good. The property stayed in is quite old, only one power socket.

Hotel is backing into to sandy beach and had a large swimming pool. There are daily evening shows to entain guests. Breakfast is excellent, other times we eat out, so can not comment. Staff are friendly and helpful.

Leisure Partner

10/10

Exceptional

23 Apr 2023

Edith

This is a beautiful resort, not too big, right by the sea. It has a lovely sandy beach, with sun beds and umbrellas. At the time we were there, it was not crowded.
The rooms in the bungalow were clean & spacious. It was also fairly quiet.
It’s clear the season is new and this was apparent in the gardens which needed attention. This is perhaps my only criticism. There is potential for them to look way better once they’ve been attended to.
The staff were attentive and helpful. Special mention to George at reception as well as Eva. They were very helpful to us. The hotel manager (maitre) was also always very helpful to us when we needed it.
We travelled for my cousins birthday and we got some complimentary alcohol & sweets in our room. This was very thoughtful and we appreciated it.
I managed to get my upgrade to a bungalow as well as late checkout as I’m an Expedia VIP member.
An altogether very good stay.

Leisure Family

10/10

Exceptional

02 Apr 2023

Leanne

Genuinely had the best time here in Crete. The room i stayed in had everything you needed for a comfortable stay, the pool area is beautiful and the hotel is located right on the beach. You are walking distance from shops, restaurants and a supermarket is about a 20 min walk. There was a good selection of food for each meal and the staff are THE FRIENDLIEST people I’ve ever met. So welcoming and so kind.

Leisure Family

8/10

Excellent

05 Apr 2022

Yvette

It was low season but still excellent service. Breakfast bar huge availability of freshly laid out food. I expect very crowded in high season but served us very well at end of March. Sea and pool too cold. Excellent base from which to explore the island with hired car. Very good local restaurants. Did not use hotel amenities much but was our choice.

Leisure Partner

8/10

Excellent

11 Sep 2021

Joan

The property was beautiful and well laid out. There is only one pool but it is quite huge. The massages are currently indoor/outdoor facility which was very relaxing with the breeze blowing through. There were built in racks outside to hang wet towels and clothes.
It stated not to drink the water. There was water in the refrigerator but no note to say it is free. We received water at our door on the last day.

Leisure Friends

8/10

Excellent

06 Aug 2021

Verified traveler

The hotel is goo, territory is beatuful. Staff is very friendly and helpful.
Room's furniture is a little bit outdated

Leisure Partner

8/10

Excellent

21 Sep 2020

RichardHouseago

Clean and friendly. Relaxing and close to the beach

Leisure Partner

10/10

Exceptional

13 Nov 2019

Verified traveler

Beautiful location, great food and helpful friendly staff

Leisure Partner

8/10

Excellent

21 Oct 2019

Verified traveler

Front line staff are young and earnest to serve and please guests

Business Self

8/10

Excellent

06 Sep 2019

Verified traveler

Excellent cuisine.
Bungalow bathroom window was locked, so it was very stuffy sometimes

Leisure Family

8/10

Excellent

14 Aug 2019

Verified traveler

Breakfast,room cleanles,garden ,Near ctiy . Around more restorants and shops .

Leisure Partner

8/10

Excellent

28 Mar 2018

Jill

My husband and I spent a week at Creta Beach. As the hotel had just opened for the season a few days ago, we were effectively the only guests. A few school groups of teenagers were there, but were gone during the day and only kept us up one night.

Check in was very easy, we were upgraded to a garden view bungalow as we were on our honeymoon. It was a lovely surprise, and much appreciated! The room was very spacious and clean.

Due to our timing, the hotel wasn’t completely set up yet, which was a little disappointing. We still had a very relaxing time, and received superior service in all aspects. The dining staff, especially Marios the bartender and the maître d’hotel were outstanding. The food was always delicious, varied, and well presented. We were often the only guests for lunch, and were cooked our main dish to order. Our one complaint would be the house wine tap lines didn’t seem to have been cleaned out, so there was a lot of sediment in the glasses, and one or two small insects.

All in all, we had a good holiday, and would return again!

8/10

Excellent

09 Nov 2017

Scorpio Jo

Tranquil and relaxing

We spent a lovely week here at the end of Oct.
The staff were wonderfully helpful and friendly.

The weather was not the best, but that didn't put a damper on things.

There was plenty to do to keep you entertained if you wanted to stay on site, board games in the bar area and activities on the beach if you wanted them.

On site food is as you would expect for mid range site trying to cater for lost of people of different nationalities. If not all inclusive eat and drink off site, its a lot cheaper and nicer.
There are lots of places to eat just outside the hotel, but as we were just out of season, most were closed. The ones that were open were all great. Petousis Restaurant 15 min walk (to the right, look for the windmill) do amazing grills and pizza.
Auto Stop across the road do great cocktails.

Don't get car hire from across the road. We were warned by the hotel receptionist, but we did not listen. rubbish battered car and additional charges on our card once we got home. Use the hotel car hire.

Partner

10/10

Exceptional

18 Sep 2017

Verified traveler

Great stay

Great stay and accommodating staff. The food was great and excellent variety for breakfast and diner. Proximity to beach was fantastic and central location.

Family

10/10

Exceptional

28 May 2017

Verified traveler

Fantastic hotel

Brilliant staff, great service, fantastic location

6/10

Pleasant

06 Nov 2016

Fishface

Room ok, quiet location

After commenting that we were disappointed with the room we were moved to a nicer one very quickly and efficiently. Unfortunately after having time to settle in we found the bed to be just as uncomfortable (very hard). But even more disappointing was that we had no hot water. After complaining three times we were told to run tap for 15 mins to get hot water. Both thought it ridiculous but we tried and only ever got lukewarm water. Otherwise, staff friendly and food was ok. Hotel was not far from airport but didn't appear to much within walking distance. Think there was a bus that went into the town but we didn't leave hotel. However we had two couples massages and would recommend.

Family

10/10

Exceptional

04 May 2016

raj

EXCELLENT , VERY HELPING STAFF ALWAYS WELCOMMING

I REQUESTED FOR A SEA VIEW , I DID NOT EXPECT RIGHT ON SEA WONDERFUL ROOM WITHOUT ANY EXTRA PAYMENT

10/10

Exceptional

03 May 2016

Maxim

Nice and quite resort

Very good location - beautiful and quite place from the one hand, from the other it's pretty close to the Heraklion.

Hotel crew is professional and very hospitable.

Family

8/10

Excellent

01 May 2016

Verified traveler

Great hotel, however animation was very much focused on a larger group on french tourists staying at the hotel at the time. Anyone not speaking french was left pretty much by themselves. Although the beach and pool areas were great. Reception efficient in fixing any issues and helpful with tips/maps/bookings. Great choice of food.

Bus service NO.6 to city centre was irregular, packed when arrived and took long time due to continuous traffic. We would recommend a walk along the beach to Heraclion centre. Quicker and nicer route. Takes about 35 min.

Partner

10/10

Exceptional

22 Oct 2015

ricky

Nice hotel and private beach

The staff at the hotel are amazing! Especially Eleni & Pat from the bar! Both wonderful people!

6/10

Pleasant

20 Oct 2015

World traveller

Great location on the beach

10 minutes from the airport and 25 minutes into Heraklion town centre. Clean and very comfortable accommodation (bungalows), great staff but more 3 star accommodation. The resort caters more for Germans from information, tv channels to food. Lots of fried food, although freshly made and ok it will not be delicious mouthwatering cuisine. If you want more Greek style experience from where you stay, this is not the place. Overall good enough.

10/10

Exceptional

17 Aug 2015

Brian

Hotel bungalows in Mediterranean garden setting

Stayed from 3/8/15 to 15/8/15, all inclusive. Great staff, great facilities, great location, hotel has private beach with a decent number of sunbeds. Although I have food allergies I could have a substantial meal at each sitting, chef being very helpful with advising as to ingredients of each dish. Whether you prefer the beach or the pool for lounging, get out there early as the hotel was predominantly occupied by French and German guests who seem to have an ethos of put your towel on the sunbed and turn up when you like. No disrespect to either nationality but seems to be their norm.

Having said the above about sun beds I can not think of a holiday which was more relaxing than this.

2/10

Poor

05 Aug 2015

Andrea

A true misrepresentation!

We are to professionals from New York who came to Crete for a relaxing European vacation. Based o. The pictures on the website I thought the hotel was nice and would be to our liking. When we arrived the staff was accommodating and friendly but the place reminded me of a trailer park. we were told we were being upgraded and when we traveled the dark path to our bungalow I was nervous and concerned. As we opened the door from our cement Parkin, which was poorly lit I felt my anxiety rise. The rooms were minimal with dated finishings. The room I was in did not compare to the rooms that were displayed online. There was a door connecting our room with another room, which was unlocked and At first I thought was a closet. Upon opening it I realized I was walking into someone else's room. We were taken to the cafeteria, as it is an all inclusive and the food was old and unattractive. The wine was hot and the overall feeling of the place was unsettling. We quickly got our bags at left the establishment within 25 minutes of our arrival. We do not recommend this hotel at all.

Partner

8/10

Excellent

05 Aug 2015

steve

on beach, 20mins for airport, good location.

we went all inclusive for 1st time and found nothing was too much trouble. staff all very good from maids to matre. D. situated as semi detached bungalows with own patio. set in green and well maintained garden setting. pool and beach also well maintained. kids said wifi was ok not great. food was buffet style, think too high good quality staff canteen, plenty of it and refilled quickly and constantly, fresh bread evey meal time, desert bar and salad bar as well as main buffet usually with a fresh grill meat optoin. meals went along loosely themed days ie monday greek night tuesday mediterainian etc. when we got bored of the food we had t bone steakfor 13.95 euro outside , the resturant had a couple of special nights , pool side bbq and al a carte night as well as a pool side snack bar. near airport but all air traffic turned away from resort so no disturbance, we had a car but you can do without one taxi from airport 20euro local cabs 5 euro for couple miles and regular buses into city 1.50 euro each way, ( seem to run 24 hrs). book 3 or 4 excursion from the many care hire places on the strip and all this would still be under the cost of an economy car (just) creta beach is at one end of a strip of local bars shops and resturants. when we were there the site entertainment ( all day evey day and evening shows) is geared towards french and german language, if you ask or get involved english translation will be done, it did not bother us much as we are used to holidays on camp

8/10

Excellent

01 Jun 2015

Verified traveler

A calming, comfortable place to stay.

The bungalows were good and laid out with plenty of space and privacy and no sense of sameness - each is different and the whole style of the place is well designed by a thoughtful architect along modern clean lines. Some have been renovated smartly and some which have not yet been renovated are fine .. a bit battered by careless clients, but spotless and cosy. The food is good and plentiful, with a wide selection, particularly in meats, pastries, breads and desserts. There is also a salad bar. An all inclusive holiday will give you three meals a day plus the services of an all day snack bar by the pool and a free bar offering soft drinks, cocktails, various wines and spirits. It's rather like being on a cruise but you're on dry land!

8/10

Excellent

04 May 2015

Paul & Tuk

Good for a relaxing holiday

We travelled for a relaxing holiday and this is what we got. Despina on the front desk was wonderful and helpful. The hotel was mostly French and German at our time .
The entertainment team took good care with constant activities for family's with children.
No complaints with the food.
We were lucky with free upgrade to a superior bungalow we'll recommend

10/10

Exceptional

27 Apr 2015

Verified traveler

Lots of activities

The hotel staff was extremely helpful and eager to accommodate it's guests. The location is convenient for many day trips. The rooms are spacious but the beds are very uncomfortable. Food is included in your stay but it is not food I would recommend. It was heavily salted and often times stale. However, I would recommend this hotel overall.

Partner

8/10

Excellent

05 Apr 2015

Phil

Beachside hotel

Good location on the beach and close to airport, lovely rooms. Early in the season so not much activity available, and pool closed for maintenance. Great food and friendly staff.

2/10

Poor

16 Jun 2014

Julk F.

HORRIBLE EXPERIENCE

This was truly the worst hotel I have ever stayed at. This was absolutely not a 4 star hotel. The pictures on their website are completely fabricated. They post numerous photos of food that you CANNOT actually get at this hotel. All meals are a buffet, and not nicely plated meals as shown in the pictures. The bed is probably worse than sleeping on the tile floor. The blankets are disgusting. The walls on the bungalows are paper thin and you can hear everything going on right outside your room (especially if you're close to the amphitheater where they put on nightly entertainment). The nightly entertainment also can result in the hotel blowing a fuse numerous times (leaving you in the dark). The staff is extremely rude (except for Theo - he is the only competent, nice person at the hotel). I would not recommend this hotel to anyone and am extremely upset about it's poor quality.

8/10

Excellent

09 Jun 2014

Verified traveler

Nice clean friendly hotel on a popular location

Went for a 4 day break to attend a friend's wedding. The accommodation we stayed in although basic met our needs needs and was spotless - there are more luxurious rooms available but for the price this was very good value.
The beach was less that 30 secs front our front door, the restaurant and pool areas less that a minute. The animation was mostly in French and not too much in your face which was good for us - it was there if you wanted to use it.
You can have lunch at the poolside if you want and the only critique or improvement would be for more food/snacks to be available throughout the day. Not really an issue as the high street and supermarket was a short walk. Enjoyed the stay.

8/10

Excellent

31 May 2014

J. Independent Traveller

Would stay again

Excellent hotel in well kept gardens. As advertised, conveniently located, really enjoyed my stay. 3 things you should know:
1 - They have a large contingent of French guests for whom they run a lot of loud sessions behind the pool, but you cannot hear this on the beach, sun loungers usually available. My room was next to another hotel which blasted out noise more loudly during the day, although not all the time.
2 - The restaurant was a bit like upmarket school dinners, but nice basic salads and edible food available, you won't go hungry. Soft drinks, beer & wine on tap (wine a bit rough). No probs as a single traveller.
3 - There are some small problems with the rooms: You have to use the room key to lock the door from the inside before putting on the lights & there is not an internal latch. The shower in my room was squeezed into a corner between the sink & loo.

2/10

Poor

15 May 2014

FredtheGecko

Love French disco music? This is the place for you!

This was the least satisfactory of the 6 hotels we stayed at during our recent trip to Greece. French package tours stop here--which is great if you like loud French disco music until midnight. Otherwise, ask for a room as far from the pool/restaurant as possible.
The water in the rooms is non-potable and the management does not provide bottled water; you have to buy it from a nearby convenience store. They try to nickle and dime you, e.g., there's a safe in the room, but you have to rent the key for 3 Euros/day. The coffee served at breakfast is execrable, and the hot water for to is too cool to be useful.

Partner

10/10

Exceptional

06 May 2014

Group of Adults

Great location

Great location on the coast. Helpful staff. Plenty of sun loungers, would definitely recommend.

8/10

Excellent

07 Jun 2013

Verified traveler

Nice place & very nice staff!

The best thing about this hotel is the staff, very friendly and ready to help in any way they could! The food is good and having wine and beer included in the meal plan was very convenient. The beach is very nice and well kept. The rooms are clean and spacious but feel a bit \"basic\": no desk, no wake-up clock, no waste paper baskets and the closet and drawers space is quite limited. There are lots of souvenir shops, small grocery stores and restaurants around the hotel, so that is very convenient but that's it. Not much else to go and not in very good shape either.

Partner

10/10

Exceptional

05 Nov 2025

PERIKLIS

Πολύ καθαρό

Business Family

10/10

Exceptional

04 Nov 2025

STEFANOS

Καταπληκτικό όλο το προσωπικό.

Self

10/10

Exceptional

03 Nov 2025

STEFANOS

Καθαρό δωμάτιο ευγενικό προσωπικό

Self

10/10

Exceptional

27 Oct 2025

Anna Magdalena

Das Personal war sehr aufmerksam und freundlich. Besonders war auch die Freundlichkeit der Service-Damen im Buffet-Restaurant. Das Essen war lecker und abwechslungsreich. Das Zimmer und die ganze Anlage war sauber. Kann diese Unterkunft nur empfehlen.

Leisure Partner

6/10

Pleasant

16 Aug 2025

Petra

In die Jahre gekommenes Hotel, saubere Bungalows mit dringendem Renovierungsbedarf im Bad (Duschkopf ohne Halterung, Handtuchstange fällt herunter) Essensauswahl nicht besonders, in Warmhaltebehältern präsentiert. Wenig frische Zubereitung, wenig lokale Küche. Schade! Minibar im Zimmer (all inclusive!) enthält nur Wasser und zu Beginn zwei Limonaden und wird nicht nachgefüllt. Safe muss für €3 pro Tag zusätzlich bezahlt werden, man erhält einen Schlüssel, unpraktisch! Insgesamt stimmte für mich das Preis-Leistung-Verhältnis nicht und den \"Umgangston\", z.B. \"bei Verlust des Badetuchs Gebühr von 15€\" kenne ich so nicht. Die Lage mit schönem Sandstrand und Bushaltestelle vor der Tür war für mich das Schönste. Empfehlen möchte ich dieses Hotel nicht.

Business_and_leisure Self

10/10

Exceptional

16 Jul 2025

Rosanna

Schöne, saubere Zimmer mit Terrasse; tolle Gartenanlage; schöner Pool und Strand, mit Liegen und Schirmen;
gutes Frühstück und Abendessen in Büfettform; Spezialitätenrestaurants ausgezeichnet;

Leisure Self

10/10

Exceptional

26 Jun 2025

Edna Lucia

Café da manhã maravilhoso. Tudo foi excelente

Friends_and_family Friends

10/10

Exceptional

26 Jun 2025

Simone

Excelente

Foi maravilhosa

Friends_and_family Friends

10/10

Exceptional

28 May 2025

Capucine Bénédicte

Grande gentillesse de l’équipe toujours très disponible et à l’écoute
Cadre très agréable dans une palmeraie ,jardin bien entretenu
Très jolie chambre dans un bungalow avec petite terrasse privative
Restaurant gastronomique très bon
Vue sublime sur la mer de la terrasse du restaurant
Nous avons passé un sejour très reposant et très agréable !
Nous reviendrons !
Merci à toute l’équipe !

Leisure Friends

10/10

Exceptional

25 May 2025

Ake Eva Dolores

J’ai adoré le calme et la sécurité qu’offre ce hotel, la propreté et un service très chaleureux.
Que dire des barmans MARIOS et YANNIS très aux petis soins fabricants des cocktails excellents tels que le Salty Caramel. Pour ma part c'est un sans faute. 10/10

Leisure Self

10/10

Exceptional

05 May 2025

Jean-Claude

Merveilleux hôtel

merveilleux hôtel

Partner

10/10

Exceptional

23 Apr 2025

Léana

Super hotel! Les équipements, les services et loisirs proposés sont top. Le personnel est très accueillant et s’est montré d’une gentillesse et d’une générosité remarquables. Merci pour ce séjour!

Leisure Partner

8/10

Excellent

22 Apr 2025

Katia

Le personnel est adorable, l’emplacement superbe. Ar contre, la salle de sport inexistante

8/10

Excellent

06 Nov 2024

Mark

Fint overnatningssted i udkanten af Heraklion med busstop lige ved indgangen. Store værelser med terraseByder på mange forskellige aktiviteter, som minigolf og tennis, godt for børnefamilier. Lækkert med en stor pool med direkte adgang til stranden. God morgenmadsbuffet, aftensmadsbuffeten var medium.

Self

8/10

Excellent

20 Jul 2024

Nils

Es gibt zwei Vorteile im Civitel Creta Beach: die renovierten, schönen Premium Bungalows und die tolle Lage direkt am Strand. Begrüßung hätte etwas ausführlicher sein können (z.B. Erklärung Essenszeiten/Leistung All inclusive, Vorstellung der Hotelanlage etc…).

Das Essen (Angebot und Atmosphäre) hat uns nicht gut gefallen. Als All inclusive Gast erhält man noname Sirup Getränke im Pappbecher, die geschmacklich leider enttäuschend sind. Das Essen kann in buffetform (Kantinenfeeling) entweder in einem großen Speisesaal oder einer Terrasse (begrenzte Sitzmöglichkeiten) eingenommen werden.

Wir konnten an einem der Abende kostenfrei (Getränke mussten bezahlt werden) das Premium Restaurant neben der Rezeption nutzen. Die Speisen dort und der Service waren hervorragend. Unbedingt ausprobieren.

Fazit: Das Hotel eignet sich für Urlauber, die den Fokus auf Strand und ein schönes Zimmer legen und sich ggf. außerhalb verpflegen. Zur Wahrheit gehört jedoch auch dass wir Gäste gesehen haben, denen es scheinbar gut geschmeckt hat :D

Leisure Partner

8/10

Excellent

19 Jul 2024

Marcel

Personal super, freundlich & zuvorkommend.
Essen ist okay, Fleisch immer zu lange gebraten. Poolbar top.
Allerdings bei All In nicht alle Cocktails inbegriffen, wie zB Caipi oder Mojito.
Lage ist sehr gut, direkt am Meer & mit dem Bus ist man in 30 Minuten in Heraklion.
Durch die einzelnen Bungalows sehr angenehme Atmosphäre, kein riesiger Hotelkomplex.
Liegen am Pool und am Meer umsonst und immer genug da.

Leisure Partner

10/10

Exceptional

13 Jul 2024

Veronika

I liked the short walking distances to the beach, stores and bus stops. Its was on a perfect location.

The service was wonderful and they helped us with everything we needed.

Leisure Partner

8/10

Excellent

03 Jul 2024

Yasin

Sehr schöne Hotelanlage mit Privatstrand

Wunderschöne Bungalow-Anlage mit Privatstrand. Frühstück verbesserungswürdig. Strand könnte sauberer sein. Wegbeleuchtungen zwischen den Gebäuden teilweise kaputt und werden nicht zeitnah repariert. Bungalows renoviert, aber Kleinigkeiten müssten erneuert werden (z. B. Duschbrause). Besonders empfehlenswert für Familien mit Kind(ern). Restaurants quasi vor der Türe an der Hauptstraße. Bushaltestelle direkt am Hoteleingang.

Friends_and_family Family

10/10

Exceptional

17 Jun 2024

Philippe Alexandre

Hôtel très accueillant !

Leisure Partner

10/10

Exceptional

15 Jun 2024

Philippe

Un jour au Covitel Creta Beach.

Sejour très correct et agréable. Nous avons apprécié le calme, l'environnement, la plage, ainsi que la qualité du restaurant Onirokipos qui est dans l'enceinte de l'etablissement. Un seul mais, le reseau wifi de l'hotel ne marche pas toujours et n'est pas securisé: c'est un wifi public.

Partner

10/10

Exceptional

03 Jun 2024

Marjorie

Le petit déjeuner était super, et les bungalows

Leisure Family

6/10

Pleasant

02 Jun 2024

Vllaznim

Nicht ganz klar gewesen ob die All inklusive oder nicht bei der Buchung ersichtlich.

Vor Ort dan erfahren das kein All inklusive bei der Buchung dabei ist.

Strand war sehr schmutzig und aufgeräumt.

Das Rudergerät bei der Fitnessplatform war defekt und konnte nicht genutz werden.

Sehr teuer für Griechenland, z.B ein Ice Tea Dose kostet 4 Euro und im Laden nebendran 1 Euro. Wie au eine Portion Eis kostete 4 Euro, Cafe 4 Euro etc. Fast so teuer wie in der Schweiz.

Personal war sehr freundlich und Provesionell

Die Gartenbewirtschaftung und der Strand im Allgemeinen sehr schön.

Leisure Partner

10/10

Exceptional

28 May 2024

Samira Blanche

Parfait

Business_and_leisure Partner

8/10

Excellent

10 May 2024

Ioannis

Excellent room
Good breakfast
Good location.
The hotel gardens were not ready.
There is no gym!!

Business

10/10

Exceptional

08 Nov 2023

Frederik Gerardus Maria van der

Alles was goed

10/10

Exceptional

25 Oct 2023

ANNE-SOPHIE MARIE

I spent incredible time in Civitel Hotel which is absolutely fantastic, nothing is missing there ...

I would like to especially thanks John at the reception, and the amazing staff who had been so gentle and considerate with me ....

What a surprise when they brought me a birthday cake that i was not expected .... And cherry on the cake , the upgrated me in a wonderful room .....

So don't hesitate to book at this hotel , you won't be desappointed

Thanks all, and see you soon <3

10/10

Exceptional

24 Oct 2023

Silvia

Ho soggiornato in questa struttura a metà ottobre con mio marito e mio figlio.
Siamo rimasti estremamente soddisfatti da tutto.
Ottimo cibo ed in grandi quantità, personale cortese e disponibile, struttura recentemente ristrutturata e tenuta in modo impeccabile.
Camera molto spaziosa ed insonorizzata.
Posizione che ti consente comodamente di raggiungere qualsiasi posto.
Nulla da dire, lo consigliamo assolutamente!

Leisure Family_with_children

10/10

Exceptional

16 Oct 2023

richard

From check-in to departure, the hospitality and service were high. Upon arrival, we immediately received a room upgrade and a voucher for a free dinner without asking. We arrived late at the location and the reception was attentive enough to inform us that - if we wanted - we could quickly use the buffet in the restaurant before the kitchen closed. Check-in was possible later. Very nice!

Upon departure we received a nice bottle of Greek olive oil. Other wishes during our stay were also no problem. We even received a packed lunch one day when we visited the city.

In short: super hospitable and it gave us a wonderful holiday feeling.

The only downside was the leaking shower, which meant that the bathroom floor kept getting wet and we had to (unnecessarily) sacrifice a towel every time. Although reported twice, the leak was not resolved during our stay. It caused an inconvenience, but is especially inconvenient for the hotel itself if this is not repaired.

Leisure Partner

10/10

Exceptional

04 Aug 2023

Lukas

Das Bar- sowie das Buffetteam sind mega freundlich und sehr bemüht

Viel Dank

10/10

Exceptional

08 May 2023

Annemieke

We had an amazing week at Creta beach hotel. We arrived in middle of night and were warm welcomed at the reception. We stayed in a bungalow/little villa which was 5 star experience. Really nice style and spacious. Bathroom amazing too. Location is perfect! It’s AT the beach with private beach for guests, nice swimming pool with bar. Very close to Heraklion to visit but also very central to make trips to other part of the island. Very close to airport. The beautiful mini golf at the hotel is also such a nice activity and looks so cool. We had an outstanding diner at the a la carte restaurant and also diner, lunch and breakfast at the normal/main restaurant was very good! Lot of choice and variation. Very good! Minor detail: the wine of the house was actually also very good..;-)..! But their wine menu is also TOP! Staff is super friendly, nice, helpful (the reception staff is SUPER! The girls and men are so kind and helpful! And so nice for kids too!). Giannis and his bartender team are great too! So friendly and know how to shake the best cocktails!
Overall all staff was really good and friendly and make you feel at home. DEFINITELY recommend this hotel! If you like to wake up AT the beach/sea, ask for the rooms AT the beach. They are situated right at the beach. Really nice!

Leisure Family_with_children

10/10

Exceptional

12 Aug 2022

STEPHANIE

Les chambres harmonieusement dispersees sur tout l hotel, le calme, le personnel tres sympathique, une immense piscine, les transats et parasols dispo pour tous (en plein mois d aout ), une equipe d animation tres sympathique. Proprete . Et l impression de ne pas etre les uns sur les autres .. un hotel a.recommander.les.yeux.fermés !!

Leisure Family

6/10

Pleasant

18 Apr 2022

Juergen

Personal, Service, Essen und Sauberkeit waren alles super.
Dass man sich in der Anlage aber quasi in einem französisch dominierten Club-Urlaub wiederfindet, erfährt man leider erst vor Ort. Die französische-sprachigen Animationen/ Veranstaltungen dominieren zu stark und stören oft nur, wenn man z. B. abends im Restaurantbereich oder auf dessen Terrasse seine Ruhe haben möchte.
Aus dieser Sicht können wir die Anlage nicht weiterempfehlen.

Leisure Partner

8/10

Excellent

05 Apr 2022

Andreas

Bezugnehmend auf den bezahlten Preis waren wir mit der Unterkunft sehr zufrieden. Wir haben ein Upgrade auf 2 Bungalows erhalten und lagen an einem guten Punkt in der Anlage. Leider war die Speisenauswahl für ein 4 Sterne Hotel etwas begrenzt und sehr auf deutsche Touristen ausgelegt. Hier hätten wir uns doch sehr mehr abwechslungsreicheres Essen gewünscht. Man merkt das das Hotel schon etwas älter ist und man sieht es an vielen Stellen. Besonders hervorzuheben ist jedoch das Personal. Alles sehr freundlich und nett. Das Zimmer wurde jeden Tag gut gereinigt und damit waren wir auch sehr zufrieden.

Leisure Friends

8/10

Excellent

18 Nov 2021

Suzon

parc très propre et fleurie !nous avons apprécie notre bungalow avec terrasse sans vis a vis!ménage fais tout les jours!grand choix pour les repas mais manques de dessert
des pancakes au petits dèj serait appréciable
Par contre coté bar ça manque d'animation très triste
il faudrait équipé de billard ,babyfoot flipper musique
le regret pour dix manque 1 laverie surtout qu'il n'y en a pas dans le village .

Leisure Family

10/10

Exceptional

09 Nov 2021

Thierry

Magnifique endroit en bord de mer

Très bel endroit à quelques km d'Héraklion. Bungalows de bon standing dans un espace arboré en bord de mer. Chambres très grandes et confortables. Plage privée avec transats mis à disposition. Immense piscine. Super petit-déjeuner avec de bons produits locaux.

Partner

10/10

Exceptional

28 Oct 2021

Francois

Chambre spacieuse et très lumineuse en fin de journée. Réception impeccable et très attentionné.

Leisure Partner

10/10

Exceptional

11 Oct 2021

inge

Tolle Lage am Strand - hervorragendes Essen - sehr freundliche und hilfsbereite Mitarbeiter

Leisure Partner

10/10

Exceptional

04 Oct 2021

Marija

Die Bungalows waren traumhaft schön und mit allem ausgestattet, was man braucht. Im Buffet-Restaurant konnte jeder finden, was er/sie mochte. Das A-La-Carte Restaurant mit 4-Gang-Menü war sehr gut. Der Strandabschnitt vom Hotel war schön und sauber. Es waren genügend Liegen vorhanden.

Leisure Family

4/10

Poor

10 Sep 2021

Roberto

Come rovinare una vacanza!

Per quanto riguarda la struttura e la camera sono sicuramente eccellenti. Purtroppo durante il mio soggiorno il comportamento del personale della struttura ha rovinato la mia breve vacanza: durante una manovra nel parcheggio ho urtato uno scooter parcheggiato dietro la mia auto facendolo cadere. Avendo però constato, insieme al del personale presente, che non c'erano danni mi sono allontanato. Durante tutto il soggiorno e anche al check-out non mi è stato contestato nulla salvo scoprire alla consegna dell'auto noleggiata che ero stato denunciato per aver distrutto uno scooter nel parcheggio. Purtroppo per non perdere il volo di rientro a casa ho dovuto subire il ricatto di accettare ciò che mi veniva contestato. Credo che sia evidente la malafede e la voglia approfittare della situazione da parte di alcuni dipendenti e dell'hotel e della compagnia di autonoleggio.

Friends_and_family Family

10/10

Exceptional

10 Aug 2021

jean-charles

Très bon séjour. Bon accueil
Bungalow top
Repas variés et bon
Animation variées merci à Amendine et son sourire
A refaire

Friends_and_family Family

8/10

Excellent

08 Aug 2021

Verified traveler

Bon hôtel très propre et bien situé. Belle terrasse face à la mer. Belle plage.
Restauration un peu répétitive. Il manque des transats à la plage et à la piscine.

Leisure Family

10/10

Exceptional

02 Nov 2020

Gerhard

Unser Bungalow war sauber und hatte viel Platz. Der Garten war schön gepflegt.

Leisure Partner

10/10

Exceptional

20 Oct 2020

Morais

Hôtel très bien situé. Bungalow très beau. Formidable

Leisure

10/10

Exceptional

10 Sep 2020

Nataliia

Wir waren von unserem Aufenthalt absolut begeistert! Die Mitarbeiter des Hotels waren stets sehr freundlich, hilfreich und zuvorkommend und haben ihr Bestes getan, damit man sich wohlfühlt. Das Hotel ist äußerst familienfreundlich. Wir waren dort mit unserer 2-jährigen Tochter, das Personal war immer sehr freundlich und verständnisvoll und wir haben uns immer wohlgefühlt. Wegen der Corona wurde der Kinderspielplatz anscheinend abmontiert, aber es gab noch den Kinderschwimmbecken und Animationsangebot für die Kleinen. Das Essen war abwechslungsreich mit verschiedenen Sorten vom Fleisch, Fisch, viel Obst und Gemüse. Es wurden viele Speisen der griechischen Küche serviert, besonders gut haben uns das griechische Abendessen am Pool mit nationalen Tanzen, live Musik und Dolma gefallen! Das Hotel verfügt über einen eigenen Strand mit ausreichend Liegestühlen und Sonnenschirmen, den Strand erreicht man in maximal 2 Minuten zu Fuß durch eine sehr schöne und gepflegte Anlage. Das Einzige, was wir nicht ganz verstanden haben, ist dass das Zimmer am nächsten Tag nach der Anreise und am letzten Tag vor der Abreise nicht gereinigt wird, aber frische Badetücher wurden uns auf Anfrage sofort zur Verfügung gestellt. Für uns war es ein 5-Sterne Aufenthalt und wir werden sehr gerne wieder zurückkehren!

Leisure Family_with_children