Name: Marirena
Address: Andrea Papandreou And Naxou 8 , Ammoudara, 120, Gazi,heraklion,crete, 71414, GR

2/10

Poor

01 Aug 2019

Verified traveler

Do not enter

First impressions was entering reception with an angry customer wanting to speak to the manager. Upon entering the room without any help by the staff the floor was dirty, the balcony furniture had to be cleaned, the Televisions did not work and the remote was held together with sticky tape, the bathroom basin leaked onto the floor and your feet and so on. I did not complain because it was only a 1 night stop over but later when asked I told them the basin is leaking. The next morning we had a knock on the door, the maintenance guy wanted to fix the basin, I told him if he could wait for a few minutes because we were getting ready to leave,he was not impressed and walked off without a word. When checking out the manager ask how was our stay so I tried to explain but every time I mentioned a fault he repeatedly made me repeat myself. I then realised that was his way of avoiding the issue and it was not just him not understanding me for I am Greek. Oh and the breakfast (what a joke) sour faces everywhere.

Partner

6/10

Pleasant

13 Sep 2017

Verified traveler

A good place to stay for one or two nights .

Very commercial,busy area.The breakfast was closed by 9:30 am!
The beds were not comfortablbe.The staff was friendly.

Partner

2/10

Poor

02 Nov 2016

sabena

Worst hotel ever

If you want to visit this hotel after september month, then prepare to be without any breakfast, without any room service, without any reception desk, without any hot water, without any heating and Empty swimming pools even when the water is still hot.
All you will get is a key to your room and then you are on your own.

2/10

Poor

12 Sep 2016

Lisa the Mum

Embarrassing

Upon arrival I was told that my Reservation that I had paid for over Expedia for 4 nights for 3 people was only a room for 1. .. How do you make this mistake??? Didn't they notice that I had PAID for the more expensive room?
The old man who runs the hotel was sarcastic about my booking and told me I'd have to pay extra.... I was only given one towel for three of us to shower with,... The room smelled like poo the whole time. I tried to spray perfume it never helped the drain pipes must be full of poo???
The rooms were dirty and sheets had stains. The bathroom was rusty and the hot water never worked. I got an apology from the daughter the next day in reception but she never agreed to giving me anything extra other than a baby pen for my 5 month old to sleep in. And the extra towels... Once again .... It wasn't the room I PAID for.... I also paid extra for breakfast 10 euros... What a joke... Atleast make breakfast worth waking up for. Fake ham and slices of cheese and bread.... Some cheap cereal and cheap milk. Cheap coffee and cheep juice... I ordered a hot chocolate and never got a receipt... I thought maybe it's free.... Then the waiter stopped me and told me to pay... I had invited my sister in-law to my room so that she could help me with my baby but once again I was treated like a 10 year old and was pestered by the reception that no guests were aloud in my room. They called my room twice to notify me of the rules.
Over all quite embarrassed.

6/10

Pleasant

09 Aug 2016

Verified traveler

bigger rooms would be better. staff is generaly kind and helpful. prices are okay

10/10

Exceptional

22 Oct 2015

Mrs Barbara J

Friendly & great value

We had a large family room, very comfortable. Very friendly staff. For the price, it was amazing value.It is on the bus route for the town centre.

Family

2/10

Poor

06 Sep 2015

Panagio

worst stay in a hotel

Booked this hotel as it looked nice in the pictures and was rating 3 stars, according to my confirmation should be a double bed and a sofa in the room, surprisingly when i got the room was a very small room (second floor #221) that barely fit a double bed w/very uncomfortable mattress,the wifi that was suppose to have connection wasn't working in my room and unfortunately couldn't verify my confirmation (that should have a sofa also in the room)and what was even worst the tiny shower wasn't function and we couldn't take a shower and even though they had clean bathroom floor was still wet from leak in the toilet, doors are old and banging every time somebody from another room close the door we had to jump, needless to say we didn't sleep all night and next morning we went to breakfast to find a tray w/ few slices of cheese and few slices of cold cuts that is all as i turn around other guest mention that that is what they get every day, we had enough took our luggage and check out (we had pre pay for 3 nights and left after 1st night) they told us they will give us another room as they will not reimburse us but after the worst night we had we wouldn't stay there for anything, not sure how and who rates the hotels but this hotel from our part deserve no stars (maybe they have a few better rooms probably) but our experience was terrible

Partner

2/10

Poor

10 Jun 2015

Jhn

NOT good experience at all.

It was a horrible experience. The hotel is not what has been advertised and the management is very unfriendly. I never would suggest it to any one.

8/10

Excellent

02 Jun 2015

Verified traveler

decent hotel

the hotel is nice, but this part of town isn't really that appealing in terms of quality of beach and things to do. hotel owner is very nice though. meal times are very strict, as if we want to plan our vacation around a strict breakfast time (between 8 and 9am only).

Family

6/10

Pleasant

23 May 2015

Verified traveler

Decent

Decent hotel in a rather boring area. There are more exciting areas in Crete. Owner is very helpful and kind.

Family

10/10

Exceptional

26 Apr 2015

Verified traveler

Wonderful Stay

Our stay was wonderful. George and the staff could not have been more welcoming or helpful during our stay. They were super accommodating, friendly, excellent drinks at the bars, and great recs for dining and activities. Great place for all, especially young people traveling on their own, safe neighborhood near the beach and restaurants. Only a 10 minute taxi ride to Heraklion.

Family

10/10

Exceptional

13 Jul 2023

Tanja

Sehr freundliche Mitarbeiter und sprechen auch Deutsch. Gute Lage, zentral. Haben sogar ein Frühstückspaket bekommen, weil die Abreise zu früh war

2/10

Poor

15 Aug 2021

Jonas

Worst hotel-experience in my 40 years

They where not prepared for us when we came, the room was very dirty with dead cockroach, pubic hair in the bed and dirt on the covers. Windows where cracked, spider web on the AC. We complained and they removed the cockroach, but didn’t clean anything else. We where going to Knossos and asked if we could refill our water bottles before the trip, we where then accused of being thieves and they screamed at us. The breakfast was dry bread, and they did not follow the COVID-restrictions, nobody had a facemask, 30 people stood in a tight line only to have to ask a women for every peace of bread or ham you wanted, all supervised by the manager. When we asked for our money back the insulted us some more, and accused us of blackmailing them (?)

Friends_and_family Family

10/10

Exceptional

18 Jun 2019

ERNST

Toller platz für einige Tage.

Toll gut.superessen.Frühstück nur 1Stunde nach Militärprinzip.Alle auf einmal.

Partner

2/10

Poor

26 Aug 2018

Mag

Hotel plus qu'économique ! A fuir !

Serviettes et draps pas changés de 15 jours, manque de propreté dans la salle de bain et le sol.
Matériel vétuste : lampe de chevet cassée donc elle ne s'allume pas, climatisation très très bruyante, pas de pression dans la douche...
Quant aux repas... petit dejeuner : café horrible, pas de chocolat chaud, jus de fruits horrible genre tang avec beaucoup d'eau. Le dinner : en aucun cas on mange dans le restio Dionysos, on est parqué vers la petite piscine, toujours les mêmes crudités, plat principal on a le choix entre riz, pâtes et frites ! Pas de fromage quant aux fruits cela se résume à 2 moitiés de tranche de pastèque par personne et l'orange est coupée en 4 !
Franchement, hôtel très très décevant .

4/10

Poor

18 Jun 2017

Verified traveler

Locazione spar - TANA

Devo dire che era una notte di transito (arrivati alle 23:00 e rpartiti alle 09:00) e quindi senza eccessive richieste. La camera molto molto spartana ma pulita con microbagno cieco e aspiratore assordante.
Colazione (dalle 08:15 con fila di persone in attesa) degna di un carcere, pochissime cose a disposizione e allo scuro. Francamente troppo poco

Partner

8/10

Excellent

05 Oct 2016

caroline

proche de la plage, et possédant une piscine, cet hotel est situé sur une avenue où en quelques minutes à pied vous avez acces à pas mal de commerce. il y a aussi restaurant, bar et restaurant de plage à proximité. De plus la ligne 1 qui va à l'aéroport possède un arret juste devant l'hotel. Le entre ville de heraklion est à 20min en voiture, et vous y trouverez quelques grandes enseignes comme sephora, bershka, ou encore orchestra. La vielle ville est très belle et on y trouve de très bon restaurant. Quand à celui de l'hotel, j'y ai mangé à la carte, et le rapport qualité/prix y est bon, nous avons passé un bon moment. Le personnel est accueillant et sympathique même en fin de saison. Nous sommes arrivé de justesse pour le petit déjeuné et la jeune femme n'a pas hésité à nous réouvrir pour que l'on puisse se servir. Nous avons beaucoup apprécié notre séjour.

4/10

Poor

09 Sep 2016

Nunuche

hotel moyen réception ne parle pas français

certainement pas un 3 étoiles 2étoiles tout au plus pas de transferts aéroport/hotel et réciproquement si vous
repartez tot le matin pas de bus obligé prendre taxi 30euros ....... prise de courant sous la douche !!!!!
petit déjeuner restreint pour un sois disant 3étoiles dans la semaine 1 fois poisson toujours viande
clientèle 80% russe (bruyant) j'étais la seule française climatisation utilisée au minimum très chaud salle restaurant au petit déjeuner
PHOTOS TRES AVANTAGEUSES SUR INTERNET DATANT DE DIX ANS PROBABLEMENT

8/10

Excellent

19 Jul 2016

Torunn

Marirena kan anbefales!

Spesielt hyggelig vertskap. Fikk gode tips!

Family

8/10

Excellent

27 Jun 2016

Verified traveler

Hôtel OK