Apollonia Resort & Spa

Greece , Crete
HERAKLION, P.O Box 32, Gazi
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75 reviews shown

2/10

Poor

18 Apr 2026

Jean

Bed bugs, and at the beginning of the season none of the things adevertised like the on site restaurants, no indoor pool etc were open. There is some serious misrepresentation from the pictures.

Family_with_children

8/10

Excellent

06 Aug 2025

Christine

The pools were great! The store is wonderful and has all of the necessities and more. The beach is incredible as well! If you choose to go off and explore, there are rental cars and buses very near!
The staff is so kind and helpful. We really enjoyed how we were treated by the staff!
Things we think need to be improved:
Limited kids club hours and it’s not very exciting for children as they often stay in and colour/paint. But the staff is lovely.
The turnover in the dining room is slow and some food service is very inefficient. I do think this is partly due to people not knowing how to tidy up after themselves and/or grab more than they need.

Leisure Family_with_children

10/10

Exceptional

23 Jun 2025

Uriel

Great and relaxing

Great and relaxing

Friends_and_family Family

10/10

Exceptional

19 Apr 2025

tier

It had everything you need. We were there in April 2025, in offseason. So some restaurants weren't open. But i would stay again

Leisure Friends

6/10

Pleasant

29 Jun 2024

Brian

The staff were great and doing their best, but the place is just rundown and not well-maintained. Our air conditioning unit wasn’t working so they moved us rooms and the second one wasn’t working very well either. The pool and pool bar area are wonderful and right on the beach, but they close at 6 PM- really don’t understand that when it’s one of the nicest aspects of the place. Our goal was to visit the Knossos palace and catch our morning ferry- if we had to do it again, we would stay in downtown Heracleon.

Leisure Family

10/10

Exceptional

17 Oct 2023

Sergei

Excellent family- friendly hotel at the sea- shore

Leisure Family

8/10

Excellent

08 Oct 2023

Asaf

It was realy good place to stay at , A lovely, quiet, large place, large swimming pools full of sunbeds, a bar with a large variety of food, an amazing staff that helps with everything, a rich and good breakfast

Leisure Family

10/10

Exceptional

27 Sep 2023

Trevor Leonard

Large site but split up into large areas and gardens to recline in private beach and guard a plus. North of islands is windy in September so large breakers. Food options good. Drinks and cocktails are all sweet tasting, head for pool bar and get a mojito from Chris’s alkways smiling happy and best not sweet mojito lovely lady.

10/10

Exceptional

23 Sep 2023

Denise Marie

Great beach

Leisure Friends

10/10

Exceptional

23 Sep 2023

Rony

It is a nice place to have a vacation.

Family_with_children

6/10

Pleasant

22 Sep 2023

Emmanuel

I got there around 10pm and there was absolutely no options for food available in or around the hotel. I was told I had to go searching on the dark main road for an option to eat. I finally found one roughly a mile down the dark road.
Also, the lobby looks up to date but the rooms are old. Very dated. Breakfast options were good.

10/10

Exceptional

19 Sep 2023

Tamila

Very nice place to stay

Family_with_children

6/10

Pleasant

24 Aug 2023

yakov

I don't understand how 5 strars!

We liked only the gardens, pools and the waterslides.

The house kipper and the receptionist with the gray hair were very very kind.
On the other hand, the staff in the dining room were not..

The food was nice.
The children's beds were uncomfortable, so they slept with us in the large bed.

The hotel is lil bit old.

We took the all inclusive deal.

Friends_and_family Family

6/10

Pleasant

08 Aug 2023

Dipesh

It was expensive for what it is, the food at the buffet was not great and the one time I had fish I vomited at night. The all inclusive drinks were bad. No proper kids club. List goes on and on.

Leisure Family_with_children

6/10

Pleasant

03 Aug 2023

vincent

Not a bad Hotel, def not 5*, more like 3-4.
The entertainment is next to non existent of an evening, in fact its the poorest Ive ever had in a complex.
Also in the whole 10 days we was there we never once found anybody else from the UK, Mainly German, French and eastern European.
The spa is good but not cheap!!
It is also a fair way from anything so you will need to get the bus or hire a car.

Leisure Partner

8/10

Excellent

30 Jul 2023

Kiran

The resort inside is very beautiful and staff are very friendly. The resort location is very close to the industrial area…

Leisure Family

6/10

Pleasant

17 May 2023

Reem

Not really much to do at the resort and food wasn't the best... also the transportation the arrange is very expensive and double the price of a taxi... I would not recommend this resort.

8/10

Excellent

16 Sep 2022

Zsuzsanna

Location nice on the beach, much of it seems a bit old and in need of an uplift.

Business_and_leisure

10/10

Exceptional

03 Sep 2022

Derek

5 Star 👌

Leisure Family

2/10

Poor

27 Jul 2022

Grant

A rogues gallery! Run away from this place now.

The hotel is beside a massive electrical power sub-station. The staff lacks patience. I had a hotels.com booking and when I went to the front desk they told me they did not have the booking and that there were no rooms. I left and booked another hotel. Then they charged me for the room and justified it by saying that i had not properly read the cancellation policy. This hotel is run by rogues and has lost sight of customer care and the truth. Run away from it.

Friends_and_family Family

10/10

Exceptional

12 Apr 2022

Rhiannon

It was a great end to 15 days in Greece. Friendly people and no hassles

Partner

10/10

Exceptional

05 Oct 2021

Sahir

We enjoyed all the time . Every things was perfect

Leisure Family

8/10

Excellent

13 Sep 2021

DEBORAH

Nice hotel, unfriendly staff

The room was beautiful and a nice view. Not full sea view as requested though, only partial view. Room was clean and had free water, wine, and fruit waiting for me. Pools and beach were beautiful. Beach restaurant was amazing. Gift shop was full of items and reasonably priced. However, the front desk people were not very friendly or helpful. When I asked for excursions, she said there were none. On my last day I found the guest services room and found there were many excursions available. When I asked for room service info, she said abruptly there was no room service menu. Offered no other info. When trying to get my return to the US Covid test, the front desk just said to sit in the lobby and wait for them to arrive to do the test. After waiting 45 minutes, he still said they would come. I gave up. When I asked the Guest Services lady, who was very nice and helpful, she said they don't come to the hotel. I had to travel by bus to get to them for the test. So the front desk gave me totally wrong information. I didn't purchase the all inclusive room and the front desk never gave me any information on how I could get meals and how much they would cost. Had to find out on my own. No hotel information given such as a map to find things on property, cost of meals, how to get clubs for mini golf, etc.

Self

8/10

Excellent

27 Jul 2021

ADRIAN

Excellent stay

Excellent resort for families. The pools were huge and the water very warm. The beach is amazing.

Friends_and_family Family

4/10

Poor

20 Feb 2020

Martin

I like about this property is only one thing that its very close to beach but the food and other amenities are not good at all , worst part is wifi is free only for one device so if you are couple only one will get and other one has to pay .

Sorry but i didn't like this place at all. Waste

Leisure Partner

10/10

Exceptional

23 Oct 2019

Verified traveler

Beautiful gardens and Hotel is right on the beach. Food not of a high enough standard, although in the main the food was good, to merit a 5 Star rating.

Leisure Family

4/10

Poor

10 Oct 2019

Verified traveler

Poor location average food

Definitely not a 5 star hotel more like a 3 star. The location is pretty poor nothing around it except for a refinery and the buffet was very average.

Partner

8/10

Excellent

18 Sep 2019

Rick

Large with 24 hour service. Lobby are nice, hallways and rooms could use some maintenance

Leisure Partner

10/10

Exceptional

12 Sep 2019

Verified traveler

Location good 30 Euro from airport.building good .staff excellent.bar attendant very helpful gave me milk free beach excellent .breakfast good.only thing is washroom not clean,towels has stain .bathtub need to be cleaned .there is lots of stain remover out there they can use also no fan ...book directly from the hotel because Expedia give you the fancy rate and that room is near the other hotel near by which has noise and live band all day .just make sure your room not that side .. enjoy

8/10

Excellent

10 Sep 2019

Verified traveler

The internet connection were excellent. There room key wrist band were really very convenient.
The buffet were very rich and delicious.
We were very unfortunate with the beach as it was very angry with big waves all the time we were there for 2 weeks

Leisure Friends

2/10

Poor

30 Jul 2019

Verified traveler

Terrible hotel: eurotrash on full board package, pools filled with urine and cafeteria style restaurant... not worth 180 euro a night. Better off going to a cheap hotel in Heraklion.

Leisure Family

10/10

Exceptional

24 Jul 2019

Verified traveler

Very clean and comfortable.
Large lobby, large rooms.

Leisure Family

10/10

Exceptional

14 Jul 2019

Verified traveler

As a vegan couple looking to unwind in the sun, this was a fantastic place to visit. With the hotel situated on the beach, the location couldn't be better. Staff were always helpful and smiling. The main restaurant changed its food around daily and there were always a tonne of vegan options for each meal throughout the day. There is also a strictly vegan restaurant with an amazing menu which made our holiday perfect.

Leisure Partner

8/10

Excellent

28 Jun 2019

JINSUN

Bad air condition

The resort was nice but there was power plant beside the resort that makes pollutions

2/10

Poor

23 Jun 2019

Liam

Not bad, wouldn’t stay again.

Not a bad stay, just not a 5 star stay. I rate it poorly because the spa staff began yelling at us when we wanted to cancel. The front desk didn’t do anything about it. The food wasn’t bad but it could be better. The pool is nice and very deep but closes very early.

The room was incredible!

Partner

8/10

Excellent

23 Jun 2019

Verified traveler

Family friendly .They have attended to all our requests as if we were the one & the only guest at the hotel .All our requests have been fulfilled promptly . Fantastic swimming pool . Greek Tavern ( A la carte restaurant is amazing both staff , food & services . Staff at the reception are very helpful . Manageress is so pleasant , reliable & efficient . The open buffet has got variety of good quality food , we have never got bored of eating most of the days at it .
The hotel ground is amazing , comfortable & relaxing atmosphere .Swimming pools are clean , very good for all age groups ( adults, children even babies ) . Location s very near both to airport & City Centre . There were some glitches , but the over all impression was good , I would recommend it & i would go again .

Leisure

10/10

Exceptional

22 Jun 2019

Verified traveler

I have been treated as if I am the one & only guest . They have attended to my request promptly . They made my stay very comfortable & enjoyable .
They have fo e few good will gesture throughout my stay . It has ironed out any small glitches which we have come through .

Leisure

10/10

Exceptional

09 Jun 2019

SAIF

Very nice and clean hotel

Very friendly staff.. Very warm welcoming.. Very helpful.. Everything was fine

10/10

Exceptional

08 Jun 2019

Simon

Wonderful stay

Great hotel. Very friendly and helpful staff. Clean an comfortable. Plenty of parking. Lots of amenities. Pools, play area for kids, terraces, bars , beach etc. Large rooms, large bathrooms, very good air conditioning, clean and good house keeping. Excellent breakfast with very good service, like omelettes cooked for you on the spot. A very well run hotel for this large size. Large tree shaded grounds and very convenient located a short ride from Heraklion. For the money a good deal. Check in very quick and smooth. Especially Mary is very helpful and resourceful.

Partner

8/10

Excellent

31 May 2019

Samuel

A nice family oriented resort

Very nice property, clean and well maintained. The only drawback for us, was the number of families there with young children made it a little noisier and chaotic then we were expecting. That aside, great rooms, good restaurants and a fantastic beach to sit out at. Price was fair, and the staff everywhere were great.

Partner

10/10

Exceptional

28 May 2019

Verified traveler

Cleanliness- spot on
Didn’t like - drinks exclusion for half board in the evenings - Not clear whilst booking
Had to pay for water!
Don’t drink alcohol

Leisure Family_with_children

8/10

Excellent

26 Apr 2019

yurii

Good 4* hotel

This is a good hotel on 4* level. I believe that 5* is overestimate. In particular food was on mediocrity level.

10/10

Exceptional

05 Mar 2019

Verified traveler

They staff members were exceptional.
The breakfast was great.
The beach and views were lovely.

Leisure Partner

10/10

Exceptional

07 Dec 2018

Lia

Great hotel, friendly and accommodating services, would gladly go back

Leisure Family

4/10

Poor

13 Oct 2018

Verified traveler

Hoops, this property was a major disappointment. Although we have had excellent food and the rest of Greece, this property had very mediocre to poor food. Gym has very short hours and carries a surcharge, and there is no available hot tub at the pool. The location is suboptimal, as well.

Partner

10/10

Exceptional

17 Sep 2018

Gem

Fantastic hotel, the location right on the beach is great. The layout and design of the hotel is lovely, nice quiet shaded bar, busy pool, quiet pool, beach, something for everyone.

10/10

Exceptional

26 May 2018

David

Hotel was as expected. Great facilities close to beach and excellent staff. Comfortable and well equipped room. Good Wi Fi . Good pools.Bus to Heraklion outside door.

8/10

Excellent

05 Apr 2018

Matan H.

over all a nice place

Over all we enjoyed our stay at this hotel.
The location is good, not to far from the airport, good from day trips to the mountains Heraklion or Rethymno.
The private beach is very nice and the facilities are good for families with kids.
The dining room offers big variety of food that is over all good (some was very nice and some not too much).
Most of the hotel stuff is very nice but the reception was not kind and not nice at few points.
The communication prior to the visit with the hotel was frustrating - I just did not manage to receive any answer from them in any way for a very long time - what was solved after I called the Expedia support team. they were not much more communicative and was not even that nice during check at some points after.
The most upsetting thins was that GAP OF INFORMATION BEFORE BOOKING AND AFTER ARIVING the hotel. they publish to have an in-door warm pool, but did not say that for kids it's only open only for 1 hour in the morning. They publish they have a gym, but not say it's open for free in the morning and that in the afternoon they charge 10 euros to use it. They publish they have 4 different restaurants in addition to the main dining room, but only one was open only for one day and with extra charge for guest who are not on the all-inclusive.
In general it felt that they did not fully opened for the season at the time we were there, which could be totally exactable if there was not a gap between what they sold us and what we received.

Family

8/10

Excellent

25 Nov 2017

Maryam

Nice hotel in a nice location.

This is a very nice hotel. The rooms are a little outdated but in general ok. The breakfast was very nice but strangely they charged for orange juice!

Partner

10/10

Exceptional

30 Aug 2017

Eleni

Brilliant holiday!

We went on a family holiday in August and the weather was perfect. The hotel was very family friendly and there was lots of things to keep the children busy. The hotel even had a kids pool with slides. The staff at the hotel were excellent. They were really kind and helpful at all times. We knew our children were safe at the resort and there was security outside to ensure that only residents came in. This is a great hotel for families. The children can enjoy themselves and the parents can relax in one of the many bars, restaurants or pools. There is a lovely spa if you fancy some treatments or a massage. There is not much near the resort so if you like exploring, you may want to hire a car. Overall, a really fantastic place!

10/10

Exceptional

29 May 2017

Verified traveler

Staff grounds food all excellent!!
Beds could be more comfort
Smiles from staff always
If you are a coffee lover great place to be at breakfast
You really want for nothing.

8/10

Excellent

17 Apr 2016

Luis

OK hotel, but warning for couples!

Ok, so me and my partner wanted to switch off and have a week away all inclusive to be as lazy as we could be and not think of food etc. Still, as we are a young couple I rented out a car with the hope to drive to a couple of beaches and bars etc. So, the hotel delivered in the area of cleanliness, good food etc but I warn you (if you are a you g couple) that there are no bars or beaches nearby for \"fun\". I would definitely recommend staying in Chania as there are plenty of pop up bars and beautiful beaches for you to drive up to every day. Here in heraklion we were bound to the hotel. So, all in all, good experience the hotel was great (and we still managed to drive to Bali beach and the palacw of Knossos which is nearby) but this is a family orientated hotel. Loads of families and kids. If youre young, stay in Chania. Trust me, do the research (unlike I did :D). Ps: also Elafonissi beach is just off the coast of Chania (Elafonissi is one of the most beautiful beaches in the world!!).
Cheers

4/10

Poor

09 May 2015

Wes

This is not a five star Hotel!

Five star hotel?.. I do not think so!... not even four star. I give them three stars. Lobby looks OK but rooms look like you are in the motel. They give you one blue beach towel per person upon request at the reception, and you must return it upon departure or they charge you €30 per towel. I know I made you think now, and yes, they expect you not to wash this beach towel for the entire stay! Housekeeping service was bad, they even did not make beds well. Bathroom did not have exhaust bath fan so there was a lot of moisture after shower use. Bad cleaning. We stayed in the Hotel in the early season so I can not imagine how they handle things in the full season. Hotel is located in the bad nowhere area. Beach is not impressive. There are about eight chimneys polluting air not far away from the Hotel (you can see them on google maps). I would not recommend this place for vacation in Crete to anyone.

2/10

Poor

14 Oct 2025

Emma

Det var ett ytterst mediokert hotell, både när det kommer till mat, gym, service och hur fräscht det var.

Partner

8/10

Excellent

10 Sep 2025

Julia

Alles in allem gut, wenn man sich auf das all inclusive einlässt. Wir waren, da mit Hund angereist. In den Bungalows. Die waren ok, aber von der Ausstattung etwas älter. Das Personal war durchgängig freundlich und nett. Das Buffet abwechslungsreich und für die all- in Gäste gab es Gutscheine in den separaten Restaurants mit Essen ala carte. Das war sehr empfehlenswert! Toll ist auch der Strand und die Möglichkeiten des Wassersports. Eine Bushaltestelle befindet sich direkt vor der Anlage, Busse fahren alle 12 Minuten Richtung Heraklion.

Leisure Pet

2/10

Poor

23 Aug 2025

julien

Usine,repas sans goût, chambre très vétuste,ne reflète pas le pays.animation et spectacle décevantes.placé a côté d'une raffinerie.
Hôtel sans intérêt ne méritant pas 5 étoiles.

Friends_and_family Family

10/10

Exceptional

02 Aug 2025

Sonia

Excellent séjour !

Excellent séjour dans un établissement très propre et très fonctionnel, personnel souriant et accueillant, piscines proportionnées à la clientèle de l’hôtel, toboggans adaptés aux enfants de tout âge, équipe d’animation pleine d’énergie positive, sécurité aux normes, service 5 étoiles.

Friends_and_family Family

10/10

Exceptional

14 Jul 2025

Thibaud

Super moment passé même pour très peu de jours.
L'équipe d'animation est vraiment super, petit clin d'œil à Mario et Andrea pour le stretching matinale.

Même l'équipe du bar le soir à l'hôtel.
Nous avons vraiment besoin de détente et de la joie.

8/10

Excellent

13 Jun 2025

Othmar

gutes hotel mit tollem personal

Leisure Partner

10/10

Exceptional

12 Jun 2025

Marcus

Fantastiskt bra hotell med allt man kan tänkas behöva. Rekommenderar starkt att köpa all inclusive för bekvämlighetens skull få det är något du tjänar in fort om du stannar där någon/några dagar.

Rummet vi hade på plan 5 var stort och väldigt mysigt. Det var rent och fräscht på rummet.

Personalen var väldigt hjälpsamma på plats. Vattenkokaren på rummet slutade att fungera och vi fick genast en ny. Vi frågade också om det gick att byta flaskan med det röda vinet vi fick mot vitt och det var heller inga problem.

Vi hade initialt enbart betalt för boende och frukost, men märkte foer att det lönade sig med all inclusive och frågor vi kunde uppgradera vilket inte var några konstigheter.

5/5, verkligen toppen!

Partner

8/10

Excellent

23 Aug 2024

Milad

Alles war gut danke

Leisure Family

10/10

Exceptional

25 Oct 2023

Thomas

L’hôtel en lui-même et tous les services ont été parfait. Le petit. Négatif serait un peu les alentours et après il y a possibilité de prendre les transports publics qui en a bien suffisamment ou une location de voiture ou les prix sont intéressants. Je conseille vivement cet hôtel que j’ai trouvé très intéressant avec un personnel sympathique

Leisure Family_with_children

4/10

Poor

14 Oct 2023

Alexander

Das Hotel ist deutlich in die Jahre gekommen und an vielen Ecken abgenutzt und renovierungsbedürftig.
Leider ist auch der Zugang zum Meer extrem steinig/felsig, so dass man nur schwer ins Meer kommt.

Direkt daneben, ist ein großes Kraftwerk, dass sehr gut sehen, hören und riechen kann (https://maps.app.goo.gl/YYkUb3WV2w48zBSG9?g_st=ic)

Es gibt so viele schöne Hotels auf dieser tollen Insel… Empfehlung: bucht euch in einem der anderen ein.

Leisure Family_with_children

8/10

Excellent

11 Oct 2023

Gina

Es war ein sehr schöner Aufenthalt, das Essen und die Einrichtung wind schön. Unser Badezimmer ist ein wenig in die Jahre gekommem und sah nicht mehr so schön aus. Das Kraftwerk hat teilweise (vor allem früh morgens) bei schlechten Wind arg gerochen und ein wenig das Bild zerstört

Leisure Partner

6/10

Pleasant

03 Aug 2023

iva

Nel complesso la struttura è ben tenuta. La pulizia e ordine da 10. Il personale del bar fronte mare non molto cortese.

Leisure

6/10

Pleasant

26 Jul 2023

Adrian

Essen meistens kalt und das Kraftwerk neben dem Hotel. Es stinkt nach Diesel. Zu wenig Personal.

Leisure Family

8/10

Excellent

14 Jul 2023

Ellse

Hôtel très agréable avec accès direct à la plage. Cocktails excellents. Grande variété au niveau des repas. Piscine un peu fraiche

Leisure Family_with_children

8/10

Excellent

02 Jul 2023

SYLVAIN

C’est un bel hôtel. Le parc, les piscines et la plage privée sont vraiment bien entretenus et très agréables pour les adultes et les enfants.
La raffinerie d’à côté est cachée, mais bien là.
Le bar est très sympa et pro, avec un bon choix de cocktails… il faut prendre la formule all inclusive pour en profiter pleinement.
On a regretté de peu de diversité dans les buffets chaque jour. Et des produits de qualité moyenne.

Leisure Family_with_children

10/10

Exceptional

30 May 2023

Laura

Very relaxing

Leisure Partner

8/10

Excellent

12 Apr 2023

Luwa

8/10

Excellent

16 Oct 2022

Dirk

Das erste Zimmer hatte schlechte Lage im 1. Stock; deshalb viele Moskitos, nachts kaum Schlafen möglich. Durch die Umbuchung während des Urlaubs bekam ich ein viel besseres Zimmer im 4. Stock, und keine Moskitos mehr!

Leisure Self

2/10

Poor

29 Sep 2022

René

c'est pas le standing d'un hôtel 5 étoiles

Leisure Partner

8/10

Excellent

14 Sep 2022

Magali

Nous avons apprécié notre séjour, le personnel très sympathique.
La chambre était impeccable.
Manque de restaurant autour de l ‘hôtel.
Nous avions pris juste le petit déjeuner, les restaurants de l’ hôtels sont chers.
Il n’ y a pas de vie autour de l’ hôtel, on est un peu retiré.
Pour vous reposer , c’ est super l’ hôtel est très agréable avec son magnifique jardin.

Leisure Partner

8/10

Excellent

30 Aug 2022

Benjamin

Freundlichens Personal, schöne Anlage, gutes Essen.
Gebäude etwas abgewohnt. Manchmal sehr laut morgens und Abends; Stühle rücken etc. in anderen Zimmern.

Leisure Family

8/10

Excellent

10 Aug 2022

Julia

Sehr schönes Ressort , gutes Essen , sehr nettes Personal aber die poolzeiten von 10 -18 Uhr sind schade , da viele morgens und abends gerne schwimmen .. die Umgebung ist furchtbar , dreckig und Hässlich

Leisure Family