Park Hotel

Greece , Crete
HERAKLION, Evrou str. Pankrition Stadium, 19
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100 reviews shown

6/10

Pleasant

21 Apr 2026

Staci

My friend and I stayed 6 nights on the 18th floor. Only two elevators are used for floors 1-18. One had been down before we checked in, and was still when we checked out this morning. So very long waits to go up and down.

Housekeeping wouldn’t always give use clean washcloths (even though we got fresh hand and bath towels), so we had to call to get clean ones.

There is a $45/night resort fee on top of the price you pay on Expedia. This allows you to get 10% of a few restaurants in the hotel. I came to Manhattan to tour the city sites and restaurants-not stay and eat in theirs. So not happy that this isn’t made clear when booking your reservation!

Friends

6/10

Pleasant

21 Apr 2026

maria

Very old hotel but clean and comfortable bed
Easy to access NY attractions

2/10

Poor

21 Apr 2026

Ron

8/10

Excellent

21 Apr 2026

James

Clean room, great stay, only issue was a broken elevator the whole stay.

10/10

Exceptional

21 Apr 2026

Natalie

The room was clean and easy to access.

Family

2/10

Poor

21 Apr 2026

Francine

It was not the staff particularly- it was the system that is so confused, so rigid, so UN-HUMAN that it was constant difficulties and frictions. This is not customer service- and the fault lies with the owner/operators.

The people here in the hotel that I speak to with my mouth do not have control over the system- and the customer suffers. And in my case particularly- since I was recuperating from an illness and I THOUGHT that having staff and a concierge and amenities would be helpful.

Instead they got almost no sleep and constantly reoccurring headaches problems issues with lost communications. It was awful and I’m moving to another hotel.

Self

6/10

Pleasant

21 Apr 2026

Steven

Have stayed here for years. Haven’t though in a couple years and our room was worn out. It was 2-star at best. Too bad because great location.

Family_with_children

6/10

Pleasant

21 Apr 2026

Nozomi

It looks a nice hotel. But I was really frustrated with a shortage of the stuffs at front desk and the elevator issues. They have only 2 elevators (2 left elevators are actually not usable to this hotel guests), and they are not enough to serve the number of their guests. I had to wait more than 5 minutes or more every time I used them, and it stopped almost every floor even though no one was there. They also have almost no amenities available in the room and the phone at the room was broken to call any hotel service. I will not consider this hotel anymore.
Also, they charge you $100 resort fee at arrival. Be careful!

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

David

Loved the lounge for relaxing after a crazy day.

Self

4/10

Poor

20 Apr 2026

selvinique

815 needs preventative maintenance
Staff needs training. Line staff and management
Breakfast was ok to say the least.

Business

8/10

Excellent

20 Apr 2026

Chris

It was great and very affordable. Great location

10/10

Exceptional

19 Apr 2026

carol

Breakfast was great, hospitality was awesome. Location was great!

6/10

Pleasant

19 Apr 2026

Megan

Location was good. Room is old and needs renovation. Bathroom door was rotting, fans did not work. Dated. Bed was very comfortable

Partner

10/10

Exceptional

18 Apr 2026

christopher

Great location, great staff, clean room, huge bed.
Now for the bad. If you dont like city noise, select your room carefully. Windows definitely are not soundproof or even slightly noise reducing, street noise (sirens, horns, etc.) was prevalent all night, but hey, it is the city! Other issue is lack of elevators. Be prepared to wait!
Overall though, excellent experience and great location just south of central park next to Columbus Circle and Carnegie Hall.

Self

4/10

Poor

18 Apr 2026

Flavio

The hotel is packed, only one elevator is working, and there are long lines to check in and OUT . There is only one person to do everything

Family_with_children

10/10

Exceptional

17 Apr 2026

KENNETH W

The room was very clean and comfortable.

Self

8/10

Excellent

17 Apr 2026

Jo Anne

Room and staff were great. Only issue was one elevator was in repair which then caused congestion for guests to go up and down thoughout day. Management did apologize for inconvenience. The staff overall and house keeping was wonderful.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Brandy

The staff was accommodating and genuinely kind and helpful.

8/10

Excellent

16 Apr 2026

Carlos

We Love The bar

Family_with_children

6/10

Pleasant

16 Apr 2026

Alex

Best part of this place is the location. Room was okay. Little dirty in the corners. But bedding was crisp and clean. Staff made our beds daily and was friendly. Descent value for the hustle and bustle of NYC.

Family_with_children

6/10

Pleasant

16 Apr 2026

Karina

Only one elevator was working all week which led to 20 minute wait times to leave or return from our room on the 18th floor. There was no ability to control the thermostat in the room and the windows only open a crack. The room was stuffy and hot which made it difficult to sleep. One the 2 mattresses in the room was caving in on one side and very uncomfortable. Location is excellent. Walking distance to Central Park, theatres and Times Square.

6/10

Pleasant

15 Apr 2026

Edward

You can just tell the hotel is dated and living off it's prime location- plus cost was high vs condition

Self

4/10

Poor

14 Apr 2026

Judith

I have stayed at this hotel so many times I've lost count. It was always my go-to hotel so I even did so while I lived in NY and had to stay overnight for business. That was then!

Unfortunately, my visit this week will be my last. The hotel is tired and worn and dirty. My first room (1065) looked like a Motel 6, if that. There was a stain on the bedspread; lamp shades were lopsided due to no finials; I had to fight with the drawers to get them into the dresser. Safe was broken or not working. Carpeting was filthy.

I asked for a different room and got one. It was better but the carpeting was also dirty. And the safe also no working. The amenities are a bar of soap and a tube of lotion at the sink. Shampoo, conditioner, and body wash are on the shower wall.

We met a woman who was sent up to a room that was still dirty and not ready. Her first and last time, she said!

The lines for checking in and out are horrendously long bc they bring in large economy tourist groups who may not care. There are 2 small elevators on the left side of the lobby and maybe 3 on the right side so give yourself extra time to get down to the lobby with luggage.

The bar area is comfortable and roomy. The hotel staff is very pleasant and accommodating so no complaints there. The room attendants were great!

Overall, I give the Park Central a 3-4 at best! Don't believe the website!

Self

8/10

Excellent

13 Apr 2026

David

room

Self

10/10

Exceptional

13 Apr 2026

Shannon Rachelle

Beautiful hotel in a central location

10/10

Exceptional

13 Apr 2026

James

The hotel is in a fantastic location.
Staff we interacted with were polite, professional and friendly.
Would happily recommend this hotel.

6/10

Pleasant

13 Apr 2026

Ryan

Room was in bad shape. Room needs a remodel. Sink had been leaking so water damage under sink. Shower was also looking weathered.

Always had to wait for an elevator to go up or down.

Pro is the hotel is in a great location.

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Hunter

The hotel was fine. Great location. Elevators are unacceptable . They take waaaaay too long. The room we were in was run doooowwn. Paint chipping and just needed a renovation. Lobby was nice. Staff was friendly. But can’t beat the location really. Far enough out of time square and close enough to the park.

Partner

8/10

Excellent

12 Apr 2026

Jean

They upgraded us to the west house where we got free breakfast and free dinner. The only problem was the AC. We could not get it to work so we just opened the window and used the fan available. The did take off the residence fee for us.

Family

10/10

Exceptional

12 Apr 2026

Jeanette

Very clean

8/10

Excellent

12 Apr 2026

kara

Didn’t eat at the hotel

4/10

Poor

12 Apr 2026

Kim

For $500 plus dollars a night it wasn’t what we would have expected.

Family

10/10

Exceptional

11 Apr 2026

Samantha

Clean and great location. Easy access to subway

4/10

Poor

11 Apr 2026

Jared

There is no ac in the building when the temperature is below 60 degrees. The rooms get incredibly warm and uncomfortable with no conditioning of the air. Really unacceptable in 2026 and at this price point.

10/10

Exceptional

11 Apr 2026

Dustin

Great hotel and quiet stay. Great bar a restaurant in lobby. Perfect walking distance to all the sites as well.

Self

10/10

Exceptional

11 Apr 2026

Kanette

100 year old hotel in the center of all the action. The staff including front desk and housekeeping were friendly. The room temp was cold and they sent maintenance with a portable heater right away. The hotel also has live music on the weekends. The bed was very comfortable too

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

John

This was an excellent location (a few blocks from central park, ten minutes from Times Square, easy subway access). It also provided the desired New York City vibe and ambience.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Taylor

This was my third time to stay at the Park Central. I love how easy it is to get around to a lot of places from there! There’s a subway station right around the corner, plenty of places to eat, and it’s only a short walk to Times Square! The staff is always so nice, the rooms are very clean, and this time I think they waived the resort fees! 10/10 would stay here again.

Partner

2/10

Poor

11 Apr 2026

Mark

Not the best place I stayed. Besides the lobby, the rest of the hotel is run down

10/10

Exceptional

10 Apr 2026

giorgio

wish was one more mirror in the room .
only the bathroom was a mirror .
strange
thanks

Partner

6/10

Pleasant

10 Apr 2026

VANESA

The hotel was ok. Elevators took a really long time. Early check in was verbally confirmed but at arrival, it wasn’t and we had to wait 3hours but at least the bar lobby waiting area was comfortable.

We called housekeeping for extra pillows (4) and they kept delivering 1, for 2 nights in a row. Lots of miscommunications from calling housekeeping to the actual order that was sent.

Location was great and convenient. Overall ok stay.

Family_with_children

6/10

Pleasant

09 Apr 2026

Ronda R

Not that clean and the front desk staff where pretty unfriendly.

Family

4/10

Poor

09 Apr 2026

Ramon

Our stay at this hotel was disappointing from the start. The room had an unpleasant odor, and the overall condition raised concerns about maintenance and cleanliness. The bathroom lacked an exhaust vent, and the mirror appeared to be a peeling sticker rather than a proper fixture. Several outlets and light switches were noticeably crooked, and the carpet was in very poor condition—we even found a nail clipper on the floor, which was unacceptable.
Additionally, a drawer handle was broken and left hanging throughout our stay without being repaired. The elevator situation made things worse. With only two elevators serving a large hotel, they were consistently overcrowded and stopped on nearly every floor, making it frustrating to get around.
We had originally booked a five-night stay, but due to a flight delay, we arrived late. Unfortunately, our reserved room had been given away. While the staff eventually provided another room, it appeared to be of significantly lower quality.
Finally, our experience at the front desk was not welcoming. Ana, the attendant who assisted us, came across as unfriendly and lacked a customer-focused approach from the beginning.
Overall, this was not the level of service or quality we expected.

4/10

Poor

09 Apr 2026

Elizabeth

Staff was abrupt and inpatient at times. It was a very busy day for the hotel. This site states rollaway beds are available for an extra fee. The hotel said that there wasn’t enough room for another bed. There was no hand soap in the bathroom or hand towels. The location was awesome. The restaurant was gorgeous and all staff there were very friendly. I was hoping for more amenities

Family

10/10

Exceptional

09 Apr 2026

Diana

staff was excellent

Partner

6/10

Pleasant

07 Apr 2026

Tiffany

Room was so dusty and flooring dirty. Asked for help with tub closer but no one ever showed to help. Housekeeping walked in , after room was cleaned, while my son was in there and didn’t knock and was rude. Have stayed at much better places. Shame because location is great.

Family_with_children

6/10

Pleasant

07 Apr 2026

Jeremy

Great location near Radio City Music Hall and Central Park. Not a big fan of Resort fees especially when you feel it is not a resort. Also paid for 2 people for breakfast and the name of the business on the card did not match the vendor for breakfast but they said that is place. They were out of croissants and would not change the 2 croissants we paid for the one muffin they had so we had to pay for that. Staff at the breakfast store were very rude and told hotel staff which also did nothing to make the situation better. Do yourself a favor and don’t pay for the breakfast upfront or maybe consider other hotels in the area. Less then a block from NY Subways but so are many other hotels.

6/10

Pleasant

07 Apr 2026

Hector Guillermo

The staff did not go above and beyond and were sometimes rude. We also forgot a pair of headphones, and no one was willing to help us or even pick up the phone to assist in getting them back.

Service was slow, and the hotel looks much better in photos than it does in reality. Overall, it felt like the staff didn’t want to be there.

Family_with_children

10/10

Exceptional

07 Apr 2026

frank

everything was great except the elevator wait was atrocious, at least 15 to 25 minutes and there should have been water in the room

Self

10/10

Exceptional

07 Apr 2026

Jennifer Marie

Staff friendly and accommodating I got there early and my room was ready.

Self

10/10

Exceptional

07 Apr 2026

regina

Great location and good rooms

10/10

Exceptional

07 Apr 2026

Amy

Great location near Central Park

Partner

10/10

Exceptional

06 Apr 2026

glenn

Location was perfect and staff is super friendly!

Partner

10/10

Exceptional

06 Apr 2026

Sierra

Property was clean and central to all the great tourist destinations. Easy access to subway. Rooms were a great size and offer good views. The amenities were amazing! We used the complimentary breakfast and happy hour on many occasions. The staff were all incredible, welcoming, and helpful. Would stay again!

Friends

4/10

Poor

05 Apr 2026

soojin

The hotel's location was excellent. However, after housekeeping serviced the room on the 2nd day, the bathroom developed a strong odor reminiscent of a dirty cleaning rag, making it unpleasant to use.

Family_with_children

4/10

Poor

05 Apr 2026

Christina

The lobby is nice to get you in the door and then the rooms are cramped, dated, cold, poorly ventilated, and in dire need of a paint job. The location is excellent but it’s fundamentally a bait-and-switch.

Friends

8/10

Excellent

04 Apr 2026

Rita

Great location

Family

10/10

Exceptional

02 Apr 2026

Richard

Room was nice and located close to Central Park, subway, and plenty of shops. The parking garage is not too far away. Only downfall would be no mini fridge.

2/10

Poor

02 Apr 2026

Jose

Customer service is horrible!!!!!

Family_with_children

4/10

Poor

02 Apr 2026

Kaitlin

Not clean. Not enough towels and the phone didn’t work to call down. Asked for more towels (we had 2 for 3 people) and it never came.

Family

8/10

Excellent

02 Apr 2026

Sarah

Ideal location! Nice room sizes by NYC standards. Staff was so helpful and friendly. We loved our stay here.

8/10

Excellent

02 Apr 2026

Susan

The staff was professional and very accommodating. I was in NYC for my daughter's surgery and she did better than expected. The hotel agreed to let me out of the third night so I could stay at her home as long as I let them know the day before.
There were several teenager/young adults on my floor that we're running the hallways at 1am in the morning so that was annoying, but overall a good visit.

Self

10/10

Exceptional

02 Apr 2026

Omar

Clean room, above average size room, very comfy bed, pillows, cozy brown decoration making it very warmth and relaxing! Always stay here!! Close to everything walking distance in timesquare!

Self

10/10

Exceptional

02 Apr 2026

monica

Great location & room ready before hand.
Nice bar at night. Quick grab & go AM.

Self

6/10

Pleasant

01 Apr 2026

Besa

The rooms are so old that you see mold pp

8/10

Excellent

01 Apr 2026

Marcos Rodriguez

Great staff .breakfast and bar don’t apply

10/10

Exceptional

01 Apr 2026

Jamie

Very nice hotel. This was my second time staying here since January. The staff couldn’t be better. The rooms are nice and the beds are super comfy. This is now our go-to hotel when we visit Manhattan.

Friends

10/10

Exceptional

01 Apr 2026

chris

Great property, staff and location!

Partner

10/10

Exceptional

01 Apr 2026

hadia

the room was always clean and staff was helpful

Family

10/10

Exceptional

31 Mar 2026

Luis

Clean room great place thank you

Business

8/10

Excellent

31 Mar 2026

Amanda

Property was nice. Good location. However, walls were a but thin at times.

4/10

Poor

29 Mar 2026

Jose

Couldn’t access hotel street closed had to park 3 blocks away dirty room sheets dirty garbage in night stand no concierge found and on check out had to walk down 10 flights of stairs with luggage terrible stay never again

Partner

2/10

Poor

29 Mar 2026

Kate

Our stay was incredibly disappointing. The shower did not work and the staff was not helpful. Will not return.

Family_with_children

8/10

Excellent

29 Mar 2026

Robyn

It would be nice to have a refrigerator in the room.

8/10

Excellent

29 Mar 2026

Lauren

The staff were all wonderful -- helpful, friendly, and efficient! This is a great location, within walking distance of many things and kitty corner from Carnegie Hall. The bathroom had a nice big tub, and the room didn't feel as tiny as other NYC hotel rooms. My only complaint is that this is an older hotel and feels very dated and worn out. My room was so \"old\" feeling that it had a bit of the \"ick\" factor. Also, when I got to my room, the windows were wide open (in March's colder weather). I was on the 6th floor, and it just felt strange. I was just there for a night so it felt tolerable, but this is not a \"luxury\" hotel, even though the building itself is very impressive!

Self

8/10

Excellent

28 Mar 2026

Yvonne

The Park Central is convenient to the Theater District and Central Park. The room was clean, but could use some updating.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Vijay

Good

6/10

Pleasant

27 Mar 2026

JENNIFER

The hotel needs an overhaul. The room is decent in size but the fixtures are old and unkempt. Bathroom door is peeling off same with the mirror in the bathroom.it looks tired,dark and not welcoming.

Self

6/10

Pleasant

27 Mar 2026

Maria

The receptionist is very rude and doesn't suggest any logical alternatives. Given the hotel's price-quality level, I recommend spending a few more dollars and staying at a different hotel…

Self

10/10

Exceptional

26 Mar 2026

Edward

Good

8/10

Excellent

26 Mar 2026

Allison

The property was clean, the staff was friendly, and welcoming. We had a great time and even extended our trip by an extra day.

Family

6/10

Pleasant

26 Mar 2026

Jeffrey

Overall relatively clean. The furniture had a lot of damage and the drawers were mostly broken. The elevators at this property are very slow and since the building is split between 2 hotels the waits are very long.

Family

2/10

Poor

26 Mar 2026

Chasity

The room was not properly cleaned

Self

4/10

Poor

26 Mar 2026

Sebastian

Ceiling paint was cracking on ceiling, breakfast was deceitful. Expected a breakfast, but got only offered cup of coffee, pastry and fruit. Had no really good options other than fruit for myself who has a dairy allergy.

Partner

10/10

Exceptional

26 Mar 2026

Amal

Everything was amazing. The staff were really kind.

Self

10/10

Exceptional

25 Mar 2026

William

Can't understand the negative reviews. We had a lovely 5 nights here and ejoyed every minute. Location is really excellent . We honestly could not fault this hotel, it had everything we needed. We will be definitely going back.

Family

2/10

Poor

25 Mar 2026

Evelyn

I booked a room with a king-size bed, but when I arrived at the hotel, they didn't have one available. Instead, they gave me a room with two queen beds. When I lay down, I noticed there was blood on the sheets; I called the front desk to report it. I believe a manager came up to the room and said they would come to change the bedding, but they never did. It is a really lovely hotel—it's just a shame that I found something like that on one of the beds.

8/10

Excellent

25 Mar 2026

Lourens

Everythimg was good

Partner

6/10

Pleasant

25 Mar 2026

Samridi

This property certainly has lost its charm

Self

10/10

Exceptional

24 Mar 2026

Abel

The carpet stunk other than that good.

Family_with_children

10/10

Exceptional

24 Mar 2026

Angela

We had a great stay in New York!!!! Great location and accommodations!!! We will return. See you soon !!!

8/10

Excellent

24 Mar 2026

Tracy

Great location. Comfy beds.

8/10

Excellent

23 Mar 2026

Blair

Location was amazing! Very convenient. The staff was very friendly and helpful.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Matthew

Great location. Older property. Live entertainment every night of different styles.

Self

10/10

Exceptional

23 Mar 2026

Dana

Self

6/10

Pleasant

22 Mar 2026

Lynn-Deanna

The staff were friendly, but there were a number of issues with the room - one being that the aircon/heating didn’t really work. I booked a corner room with two views and it apparently is a common problem. Eventually we were given a heater.
The hotel is really well placed for Central Park (5 min walk) and Time square 10/15 min walk. It’s near several underground stations.
The customer facing staff were lovely and helpful - rooms could do with a bit updating but we were very comfortable (ask for a kettle and you’ll get one)

2/10

Poor

22 Mar 2026

Nakia

rating:%20%E2%98%85%E2%98%86%E2%98%86%E2%98%86%E2%98%86%20(Zero%20Stars)%0AI%20had%20a%20terrible%20experience%20at%20this%20hotel%20and%20will%20never%20stay%20here%20again.%20The%20rooms%20are%20outdated%20and%20in%20desperate%20need%20of%20an%20upgrade.%20The%20restroom%20had%20no%20ventilation%20system,%20making%20it%20hot%20and%

6/10

Pleasant

22 Mar 2026

Anne

The very best housekeeping staff we’ve encountered in years.

On the downside: The elevators were totally overwhelmed by the crowd. Long waits, packed elevators. No room service.

Partner

10/10

Exceptional

21 Mar 2026

Cynthia

This is my preferred hotel when I travel to New York City

Family

8/10

Excellent

21 Mar 2026

Meghan

The room has definitely seen better days. There were rips in the carpet, stains on the sheets, stains on the chair and the bathroom could have used a deep clean. Bathroom mirror was actually scary. All service was outstanding with the exception of the front desk.