Show prices in

Choose a currency for your trip.

More currencies

More crypto

Find your next stay

Metropole Urban Hotel

Crete · Greece

Agias Aikaterinis Square, Agios MinasView location

9.2/10Excellent321 Reviews
Cleanliness9.6/109.6
Service9.4/109.4
Comfort9.4/109.4
Condition9.2/109.2
Neighborhood9.4/109.4
Amenities9.0/109.0
See all ratings
Check availability Pay with crypto or card

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Metropole Urban Hotel

The hotel comprises 25 cosy guest rooms. This hotel was constructed in 2019. Everyone staying at this accommodation may take advantage of the Wi-Fi connection on public areas at Metropole Urban Hotel. Travellers will appreciate the 24-hour reception. There is a car park at Metropole Urban Hotel.

The hotel may charge a fee for some services.

Read more about this hotelShow less

A stay at Metropole Urban Hotel places you in the heart of Heraklion, within a 5-minute walk of Morosini Fountain and Heraklion Loggia. This hotel is 0.6 mi (0.9 km) from Venetian Walls and 0.6 mi (1 km) from Natural History Museum of Crete.

Make yourself at home in one of the 24 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Conveniences include safes and desks, and housekeeping is provided daily. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.

Popular amenities

Free WiFi
Dining services
Concierge
Laundry
Entertainment
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Guests will receive an email with special check-in instructions Guest will receive an email before arrival 24 hours Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Cashless transactions are available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
    • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
    • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in is available.
  • Special Instructions
    To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Property Registration Number 1101454
  • Minimal age
    18
  • Optional fees
    • Nearby parking fee: EUR 15 per day (656 ft away)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Greek

    English

    Italian

    French

    Spanish

Nearby attractions

Heraklion Museum of Religious Art 0.1 km / 0.1 mi
Agia Ekaterini Church 0.2 km / 0.1 mi
St. Minas Cathedral 0.2 km / 0.1 mi
Morosini Fountain 0.3 km / 0.2 mi
Heraklion Central Market 0.3 km / 0.2 mi
Dedalou Shopping Street 0.3 km / 0.2 mi
Lions Square 0.3 km / 0.2 mi
St. Mark's Basilica 0.3 km / 0.2 mi
Heraklion Municipal Art Gallery 0.3 km / 0.2 mi
Vikelaia Municipal Library 0.3 km / 0.2 mi
Bembo Fountain 0.4 km / 0.2 mi
Koubes 0.4 km / 0.2 mi
Heraklion Loggia 0.4 km / 0.2 mi
Heraklion Town Hall 0.4 km / 0.2 mi
Kornarou Square 0.4 km / 0.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2019
  • Total number of rooms: 25
  • Double rooms: 16
  • Suites: 1
  • Triple rooms: 4
  • Family rooms: 2
  • Connecting rooms
  • hotel
  • MasterCard
  • Visa
  • Maestro
  • Visa Electrón
Show 16 more facilities & services
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Hotel safe
  • Lift access
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Café
  • Bar
  • Restaurant
  • Meeting room
  • Identification card at arrival
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE DELUXE CITY VIEWDOUBLE • DELUXE CITY VIEWDBL.CV-DX

    Photos are not available for this room type.

    Metropole Urban Hotel

    DOUBLE DELUXE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE DELUXEDOUBLE SINGLE USE • DELUXE • 1 BedroomDUS.DX

    Photos are not available for this room type.

    Metropole Urban Hotel

    DOUBLE SINGLE USE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bedrooms
    1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.DX

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE CITY VIEW TWO BEDSTRIPLE • CITY VIEW TWO BEDSTPL.2B-CV

    Photos are not available for this room type.

    Metropole Urban Hotel

    TRIPLE CITY VIEW TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    CITY VIEW TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.2B-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CITY VIEWTWIN • CITY VIEWTWN.CV

    Photos are not available for this room type.

    Metropole Urban Hotel

    TWIN CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEWDOUBLE • CITY VIEWDBL.CV

    Photos are not available for this room type.

    Metropole Urban Hotel

    DOUBLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIOR CITY VIEWQUADRUPLE • SUPERIOR CITY VIEWQUA.CV-SU

    Photos are not available for this room type.

    Metropole Urban Hotel

    QUADRUPLE SUPERIOR CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARD • 1 BedroomDUS.ST
    DOUBLE SINGLE USE STANDARDPhoto unavailable4 photos

    Metropole Urban Hotel

    DOUBLE SINGLE USE STANDARD

    Room photos

    4 photos

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bedrooms
    1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARD • 1 BedroomFAM.ST
    FAMILY ROOM STANDARDPhoto unavailable4 photos

    Metropole Urban Hotel

    FAMILY ROOM STANDARD

    Room photos

    4 photos

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR CITY VIEWDOUBLE • SUPERIOR CITY VIEWDBL.CV-SU

    Photos are not available for this room type.

    Metropole Urban Hotel

    DOUBLE SUPERIOR CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE CITY VIEWRoom • DELUXE CITY VIEWROO.CV-DX

    Photos are not available for this room type.

    Metropole Urban Hotel

    Room DELUXE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CV-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM CAPACITY 3FAMILY ROOM • CAPACITY 3 • 1 BedroomFAM.C3
    FAMILY ROOM CAPACITY 3Photo unavailable4 photos

    Metropole Urban Hotel

    FAMILY ROOM CAPACITY 3

    Room photos

    4 photos

    Room overview

    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    CAPACITY 3

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.C3

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXEDouble or Twin • DELUXE • 1 BedroomDBT.DX

    Photos are not available for this room type.

    Metropole Urban Hotel

    Double or Twin DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE ECONOMYDOUBLE SINGLE USE • ECONOMY • 1 BedroomDUS.EY
    DOUBLE SINGLE USE ECONOMYPhoto unavailable5 photos

    Metropole Urban Hotel

    DOUBLE SINGLE USE ECONOMY

    Room photos

    5 photos

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Bedrooms
    1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.EY

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARD • 1 BedroomDBT.ST
    Double or Twin STANDARDPhoto unavailable4 photos

    Metropole Urban Hotel

    Double or Twin STANDARD

    Room photos

    4 photos

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE SIDE SEA VIEWJUNIOR SUITE • SIDE SEA VIEWJSU.SS

    Photos are not available for this room type.

    Metropole Urban Hotel

    JUNIOR SUITE SIDE SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    SIDE SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.SS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIOR • 1 BedroomDBT.SU

    Photos are not available for this room type.

    Metropole Urban Hotel

    Double or Twin SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    Metropole Urban Hotel

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CITY VIEWRoom • CITY VIEWROO.CV

    Photos are not available for this room type.

    Metropole Urban Hotel

    Room CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 BedroomSUI.ST-1
    SUITE STANDARDPhoto unavailable10 photos

    Metropole Urban Hotel

    SUITE STANDARD

    Room photos

    10 photos

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-1

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXE CITY VIEWTWIN • DELUXE CITY VIEWTWN.CV-DX

    Photos are not available for this room type.

    Metropole Urban Hotel

    TWIN DELUXE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CV-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin ECONOMYDouble or Twin • ECONOMY • 1 BedroomDBT.EY
    Double or Twin ECONOMYPhoto unavailable5 photos

    Metropole Urban Hotel

    Double or Twin ECONOMY

    Room photos

    5 photos

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.EY

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ECONOMYDOUBLE • ECONOMYDBL.EY

    Photos are not available for this room type.

    Metropole Urban Hotel

    DOUBLE ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIOR CITY VIEWRoom • SUPERIOR CITY VIEWROO.CV-SU

    Photos are not available for this room type.

    Metropole Urban Hotel

    Room SUPERIOR CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE CITY VIEWTRIPLE • CITY VIEWTPL.CV

    Photos are not available for this room type.

    Metropole Urban Hotel

    TRIPLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Metropole Urban Hotel

9.2
Excellent
321 Reviews
Cleanliness
9.6 /10
Service
9.4 /10
Comfort
9.4 /10
Condition
9.2 /10
Neighborhood
9.4 /10
Amenities
9.0 /10
100 reviews shown
10/10
Exceptional
14 Jul 2026
David
Lovely city centre urban hotel. No spa, bar, dining room or gym - but that wasn’t expected. Lovely bedrooms. Modern bathrooms and AC. Great location. Friendly helpful staff. And the breakfast in the next door coffee shop was awesome. Highly recommended.
Family
10/10
Exceptional
13 Jul 2026
Genady
Great location - 5 minutes walk from the city center. Very modern.
Super clean.
Exceptional customer service.
Great Breakfast
Partner
10/10
Exceptional
11 Jul 2026
Sophie
We had a lovely stay here. The room was spacious, clean, and had great AC. The bed was large and comfortable. We would happily stay here again.
10/10
Exceptional
07 Jul 2026
Maricela
The beds were very comfortable and everything worked - air conditioning, shower, toilet, safe, tv, etc. (Upon arrival, the shower only had lukewarm water. The staff remedied the situation very quickly.) Breakfast was lovely and served in the restaurant right outside the door. There was outdoor seating and more pastries than you could eat. The biggest surprise was the offer of a to-go breakfast when we told the manager we were getting picked up at 6:45 am. We each got a sandwich, an apple, a pastry, water and juice. AND they accomodated my husband who is gluten sensitive. It was unreal. Completely unexpected. The area was safe and nestled among 3 churches. I look forward to going back.
Family
10/10
Exceptional
15 Jun 2026
Elizabeth
Great location and friendly staff
Partner
10/10
Exceptional
07 Jun 2026
Faye
Lovely place central, helpful reception staff. Breakfast served from cafe attached to hotel. Huge, helpful servers! Loved it. Zero complaints
Self
10/10
Exceptional
07 Jun 2026
igor
Awesome facility, helpful and friendly staff
Friends
10/10
Exceptional
03 Jun 2026
Xanthippi
The staff at the reception desk were exceptionally helpful in terms of booking restaurants and other information
The location is central and yet quiet with local people and the view from the room was open over a church square
You dont have the feeling of tourist crowds thst is stressful
Self
10/10
Exceptional
25 May 2026
Gary
Had a wonderful stay and the staff were incredibly helpful.
Loved the location and atmosphere
Family_with_children
6/10
Pleasant
17 May 2026
Randall
We did have a shower drain issue that flooded the room. Hotel management quickly moved us to another room. We were there just one night.
Partner
10/10
Exceptional
14 May 2026
Gerald
Many grest places to eat and shop nearby.
Self
10/10
Exceptional
26 Apr 2026
Ross
.
Partner
10/10
Exceptional
08 Apr 2026
Vickie
Beautiful room with balcony overlooking the church square. The room, lobby and hallways were very clean. The location was perfect for seeing Heraklion. On the edge of the old town with pedestrian streets but the hotel was close to a main street with bus service and taxi's could pull up right outside. The main restaurant street was less than a block away.
Friends_and_family Family
10/10
Exceptional
02 Apr 2026
Lynne
Great location and very friendly, helpful staff!
10/10
Exceptional
21 Feb 2026
Rosie
This was such a lovely stay! Walking distance from many great bakeries and restaurants, and the desk people were so helpful with everything! Amazing time.
Partner
8/10
Excellent
30 Dec 2025
Eleftherios
The room was nice.
Breakfast is not great.
Leisure Partner
8/10
Excellent
28 Dec 2025
Penny
Nice hotel
8/10
Excellent
18 Nov 2025
Michael
Clean room
Leisure Partner
8/10
Excellent
24 Oct 2025
MIN
My husband loved the balcony with the beautiful church view. The room we stayed at a little small for me especially in the bathroom area.
Leisure Family
10/10
Exceptional
16 Oct 2025
Kelsey
Very clean
10/10
Exceptional
08 Oct 2025
Tyler
The staff was lovely and the area and location close to everything was very convenient
Leisure Partner
8/10
Excellent
28 Sep 2025
Doreen
great location to walk to shopping, restaurants.
Leisure Family
10/10
Exceptional
14 Sep 2025
Demi

Great stay

Nice hotel in a fun great location. Water pressure and temp were amazing. Comfy bed, much better than the Airbnbs we have been staying at. Staff were super nice and helpful and we appreciated being able to leave our bags at the front after check out so we could explore. Thank you!
Friends_and_family Friends
10/10
Exceptional
12 Sep 2025
Anthony
Loved the location. You hear the church bells which add to the charm. The rooms are soundproof when you shut the balcony doors. Also great location to walk around the city center.
Leisure Family
8/10
Excellent
12 Sep 2025
James
Everything was good.
Leisure Family
10/10
Exceptional
12 Sep 2025
Janice
Very comfortable bed and room and great shower with amenities. Very clean and a very nice and friendly reception.
Leisure Partner
6/10
Pleasant
11 Sep 2025
Adam
Was unaware of the church bell and also a large boxing event with music playing late into the night
Leisure Family
10/10
Exceptional
30 Aug 2025
Sarah

Five star experience

This is by far our favorite hotel during our Greece trip...we loved the location and room ..we spent each night having a drink on our balcony looking down on the square. Loved it.
Friends_and_family Family
10/10
Exceptional
30 Aug 2025
Evan
Really great hotel. A little gem right in the middle of town. If you can get a room with a church view, it’s really worth it. The staff are so helpful. They saved us money getting to our next hotel with better cab options. Just be warned if you are taking a cab, it’s a one lane street in front of the hotel so the cab driver is going to want to unload you and get going super fast!
Leisure Family_with_children
10/10
Exceptional
07 Aug 2025
Prakash
Great friendly hotel.
Business Self
8/10
Excellent
01 Aug 2025
Mike

Good place to stay

Good location and friendly service. Top floor suite needs some attention - door hanging off cupboard, curtain hanging off and hot in aged.
Self
6/10
Pleasant
01 Aug 2025
Idil
It was clean and the staff were friendly. There’s also a restaurant next door which had delicious food and great staff. However, for the price I paid I expected to at least have a free bottle of water in the room, as well as access to an iron and hair dryer. I think those are basic necessities. Also I turned on the do not disturb button and the cleaning lady still came into the room while I was asleep. I didn’t appreciate that
Leisure Self
10/10
Exceptional
01 Aug 2025
E

Modern rooms and easy access to Lions Square

This is our fourth stay at the Metropole. We choose this hotel for its convenient location and cute little square with cafes right next to it. It is a short drive from the airport and there is a car parking lot very close to it (not managed by the hotel). The check-in is quick and efficient, even if you arrive late due to plane delays. The rooms are clean and modern.
Friends_and_family Friends
10/10
Exceptional
16 Jul 2025
elizabeth
the location was excellent the hotel was private the staff were attentive
the adjacent hacienda restaurant was fabulous particularly for breakfast on the square

there wee no negatives a great holiday elizabeth
Leisure Partner
6/10
Pleasant
01 Jul 2025
lauren
Our room had frosted windows and no natural light. There was a serious water leak in the bathroom that had to be mopped but didn’t go away. The staff and location were otherwise very nice.
Leisure Partner
10/10
Exceptional
26 Jun 2025
Jock

Awesome trip to Greece

Beautiful little hotel in the middle of the city. Wonderful accommodations and unbelievable staff. Excellent restaurants within walking and we will return soon.
Partner
10/10
Exceptional
24 Jun 2025
Silvia
The hotel is very well located. The room was very comfortable, but the best part was the friendly and helpful staff.
Leisure Self
8/10
Excellent
23 Jun 2025
C
The staff at the hotel were very helpful but the service at breakfast in the cafe next door was strange. There was no menu to say what was avaliable & food arrived randomly. eg the bread arrived after everythingl else. Although the food was acceptable & plentiful we were given things we didn\"t want but couldn't choose what type of coffee we wanted & were not given any juice. There was lots of waste because there was no choice.
Partner
2/10
Poor
21 Jun 2025
Taruna
I booked a Deluxe Room with a balcony and city view, but ended up on the lowest floor with a large tree directly in front—completely blocking the view. Definitely disappointing, especially considering the higher price for the “view.” Be careful when booking this room type—what you get might not match the description.

Leisure Partner
10/10
Exceptional
09 Jun 2025
Daniel van
The staff were absolutely amazing - couldn’t do enough for us and went well beyond what we expected. Such a wonderful few days there that we will never forget.
Leisure Partner
10/10
Exceptional
01 Jun 2025
Rafael
Great location. Great staff. Great stay.
Partner
10/10
Exceptional
31 May 2025
Daniel
Good well equipped rooms and well positioned.

Great sizeable breakfast aswell.
Leisure Self
10/10
Exceptional
27 May 2025
Anna Cara
Great spot! So much to see around the area. Parking was a bit tricky, go to the Themes Parking which is roughly 800 feet from the hotel. It’s 15 euros for the whole day but conveniently located. The area around the hotel was amazing! So much to explore. Breakfast in the morning was top notch! Felt very taken care of!
Leisure Partner
10/10
Exceptional
25 May 2025
Ghita

Great place to stay

Good central hotel near everything. We have stayed several times and really enjoyed our stay so we go back!
Breakfast is next door in the excellent cafe, and the variety of food is good. Highly recommended.
Partner
10/10
Exceptional
24 May 2025
Alaric
I liked the location in the old town of Heraklion. It is outside the normal tourist areas so you have a nice 20 minute walk to the water.

The breakfast is amazing with 2-3 trays of food that is hard to finish as 2 people. If you can, get a package that includes it.
Leisure Partner
8/10
Excellent
23 May 2025
Stephen
Nicely situated hotel. Rooms are well appointed and a good size.The staff was very friendly and helpful.
Rooms need some additional sound proofing and the breakfast was pretty average.
Business_and_leisure Self
10/10
Exceptional
18 May 2025
Beni
Hotel location good but no driveway and no parking. Finding parking is a challenge
8/10
Excellent
15 May 2025
Subramanian
Excellent team

Wi-fi sucked. Had difficulty with my zoom calls. Was a real problem. Team was attentive but unable to remedy
Leisure Self
8/10
Excellent
15 May 2025
Susan
This is a modest hotel in a great location.
Directly on the square of St. Minas church, it is in a lively part of the city center.
The rooms are adequately sound proofed, so very little noise enters the room.
Most attractions are less than a twenty minute walk away.
Tavernas and shops are all around. Five minutes away is the even more active Lion Square and city center.
Leisure Self
10/10
Exceptional
14 May 2025
Scott
Beautiful hotel by the cathedral square close to many dining options and shops.
Updated room, balcony, and clean.
Leisure Self
10/10
Exceptional
02 May 2025
Cheryl

Relaxing 4 night stay in the heart of Heraklion

Great experience in room 501 at the top of the hotel jacuzzi, large double bed, large terrace with view of the cathedral
Partner
8/10
Excellent
01 May 2025
Dennis
WiFi on the top floor suite was not possible to use. 0 mb
Leisure Family
8/10
Excellent
01 May 2025
Allison

Convenient location

Great location for 2 night stay; easy walk to museums, shops and restaurants, no car required and only 10 euro taxi ride from ferry terminal. Corner room view of church square very nice. Daily breakfast convenient and substantial.
Partner
10/10
Exceptional
21 Apr 2025
Debra

Surrounded by beauty in central Heraklion

Staying at the Metropole Urban Hotel in Heraklion was a highlight of our trip. This modern, centrally located hotel was immaculate, well-appointed and comfortable. Our room had a small balcony with gorgeous views of the Cathedral of Agios Minas set on a busy city square lined with restaurant terrasses and loaded with happy families, the children having the time of their lives playing football, hide-n-seek and riding scooters throughout the day and evening. Such an idyllic setting! We were within easy walking distance of shopping and popular attractions such as the Venetian Fortress on the water as well as the extraordinary Archaeological Museum. The staff at Metropole Urban were friendly and professional and the room rate was very reasonable, especially considering the extremely abundant and delicious breakfast that came with it. We would stay here again in a heartbeat and highly recommend it to anyone who wants to have a memorable Heraklion experience.
Partner
10/10
Exceptional
21 Apr 2025
Konstantinos

Great Stay. Will Return

Beautiful rooms and warm, welcoming attending service. Great area and very well situated in the centre of town
Self
10/10
Exceptional
18 Apr 2025
jean

Recommended

Lovely clean, quiet hotel with friendly staff and a terrific breakfast. Great situation near to loads of restaurants and shops. Would recommend and happily return.
Partner
10/10
Exceptional
11 Mar 2025
Matthew

Wonderful!

We enjoyed our stay on the 5th floor with the jacuzzi! Wonderful views, wonderful people, wonderful food! 100% would recommend!
Partner
10/10
Exceptional
30 Jan 2025
ingrid
The room is clean, comfortable, the staff were helpful and friendly, great location, near restaurants and shopping areas.
Leisure Family
10/10
Exceptional
13 Jan 2025
Matthew
We thoroughly enjoyed our stay at the Metropole Urban. The hotel is extremely clean and comfortable and the staff always friendly and helpful. The location is excellent – from right outside to at most a 10-minute walk, you can find countless great restaurants and plentiful shopping in the old town, not to mention the beautiful church adjacent the hotel on the square. It’s only a 10 to 12-minute walk to the Heraklion Archeology Museum and just a bit father to stroll to the port. The generous breakfast was a delight and a great way to kick off the day. We would certainly book the Metropole again for a return stay.
Leisure Family
10/10
Exceptional
01 Dec 2024
Yanina
Tucked away yet easily walkable to main town center. Felt very peaceful and calm.
Leisure Family
10/10
Exceptional
03 Nov 2024
Cynthia
The staff and service both in the hotel and the restaurant were attentive and friendly. Location is excellent for walking. We even walked to the palace.
Business_and_leisure Partner
8/10
Excellent
01 Nov 2024
Marie Josée
Booked for one night to have easy access to port next morning. All was fine. Simply note that economy room has frosted windows only so you cannot see outside. Small rooms. Perhaps upgrade if you plan on staying there for a few days
Leisure Self
10/10
Exceptional
16 Oct 2024
Naeem
Room was clean and lots of food options around the square
Leisure Partner
6/10
Pleasant
16 Oct 2024
Laurel
Good center city location to enjoy walking and outdoors culture of cafes, restaurants, pedestrian streets.
My issue with this hotel was particular to me. I am 5ft 6 inches and weigh 128 lbs. the pillows offered at this hotel are hard and extra plump. I could not sleep until I got rid of the pillows and stuffed a pillowcase with towels creating something lower that suited my neck.
Leisure Partner
10/10
Exceptional
14 Oct 2024
Verified traveler
Nice hotel – located close to many restaurants in town. Our room had a shower leak which was not fixed during our 3 night stay. The hotel did provide extra towels to keep the floor dry

There is always someone at the front desk in the hotel. Breakfast was provided in the adjacent café which was very good.

Our hotel contact Costas was exceptinal and provided us with excellent suggestions on places to visit by car while in Heraklion.

The parking garage Iraklio Center Parking is a 5 minute walk but the closest to the hotel.
Leisure Partner
10/10
Exceptional
25 Sep 2024
James
Maria at the front desk was SPECTACULAR!!
We enjoyed our stay and her recommendations.
Highly recommended
Leisure Family
10/10
Exceptional
19 Sep 2024
lina
Great stay in a great hotel. Excellent location
10/10
Exceptional
16 Sep 2024
Ulises
Staff very nice
Leisure Friends
10/10
Exceptional
13 Sep 2024
Alan
Excellent
10/10
Exceptional
08 Sep 2024
GEORGE
Nice hotel in a great location
Leisure Partner
8/10
Excellent
07 Sep 2024
Ghazaleh
The area was great. The only strange thing was that the sink was outside the bathroom.
Business Self
10/10
Exceptional
04 Sep 2024
Juan Carlos

Urban gem in Heraklion.

Centrally located on the most beautiful square in Heraklion, all rooms have nice view of the cathedral and square. The room was spacious with a private balcony. Very well appointed and in mint condition. The staff were very accommodating and gave me great places to eat and sites to see as well as how to get to them efficiently and cheaply. Highly recommend this gem. Will definitely stay here again.
Self
10/10
Exceptional
13 Aug 2024
Peter
Perfect location
Amazing view
Very good breakfast
Friendly staff
Leisure Self
10/10
Exceptional
04 Aug 2024
Sylvain
Our room was great with a large terrace with a view of the plaza and nearby church! Would definitely recommend!
Leisure Family_with_children
10/10
Exceptional
23 Jul 2024
Elefteria
Staff were an absolute pleasure! Service above & beyond. Close to all shops, cafes, tavernas. An absolute delight. Would definitely recommend to all.
Service was amazing.
Leisure Family
10/10
Exceptional
22 Jul 2024
Aristotle
Great locale, clean efficient rooms
10/10
Exceptional
20 Jul 2024
Joseph
We stayed in the rooftop suite with hot tub for our honeymoon. The room and hotel was beautiful, provided breakfast was delicious, and the staff were very helpful. The location award also excellent and close to many shops and restaurants.

The only issues we had were related specifically to the suite; we almost had to go to the hospital as the balcony seemed as though it had not been cleaned, was extremely muddy and got very slippery after using the hottub just once, resulting in my partner falling and hitting her head quite severely. The hottub also did not get cleaned once and was unusable by the third day as it smelled terrible.
Leisure Partner
8/10
Excellent
16 Jul 2024
James
We enjoyed the area and nice restaurant downstairs. There’s a charming church close by.
Partner
10/10
Exceptional
16 Jul 2024
ANNA
Fantástica ubicación. Habitaciones limpias, nuevas y amplias. Cuarto de baño muy grande y una ducha excepcional.
Cómodas las camas y las almohadas una delicia.
Se agradece un lugar así para poder descansar en los viajes 🙏
Leisure Family
10/10
Exceptional
15 Jul 2024
Reed
Excellent location and very clean.
Leisure
10/10
Exceptional
13 Jul 2024
Scott
Great City centre location.
Business_and_leisure Self
10/10
Exceptional
10 Jul 2024
william
Lovely little hotel right around a square with cafes. Clean rooms and great staff
Leisure Family
8/10
Excellent
21 Jun 2024
Christine
Staff is very friendly and location is walkable. Parking may be difficult to find around peak time but overall very enjoyable stay.
Leisure Family
10/10
Exceptional
17 Jun 2024
Gerald
The property is relaxed and customer service is very good. Well set-up rooms.
Leisure Partner
10/10
Exceptional
12 Jun 2024
Christopher
Excellent location within easy walking distance of everything. Very clean, with helpful staff and we had a lovely little balcony overlooking the square and the basilica. Very convenient little mini market (Zervakis) nearby for essentials and close to plenty of restaurants as well as the market and shops.
Leisure Partner
10/10
Exceptional
10 Jun 2024
Kishore
Metropole Urban Hotel is conveniently located close to many restaurants, shopping and tourist attractions. Staff are polite and excellent in giving the information , booking taxi service, car rental. We definitely recommend to friends and family.
Friends_and_family Family
10/10
Exceptional
03 Jun 2024
magda
the room was very comfortable and the area was central to everything we needed. above all else the staff from morning through evening were all incredibly friendly and helpful
Leisure Family
10/10
Exceptional
02 Jun 2024
Rahul
Centrally located hotel. The room was very clean and comfortable. Great views of the cathedral from the room.
10/10
Exceptional
29 May 2024
Connie
Great city-center location.
Friends_and_family Family
10/10
Exceptional
22 May 2024
Yoshiko
We were very pleased with this hotel at the center of Heraklion. We had a balcony to overlook a plaza and churches, there were tons of restaurants, bars, cafe's, stores and bus stops just a few minutes' walk, and it was very close to the downtown area. Even parking was not bad - we found a 24-hour public parking close by. Our room was cozy and quiet with a large bed, and a clean bathroom that had no water leak (happens often in abroad). The staff were nice and helpful We tried the restaurants they recommended and we liked all of them. The only thing was the quality of breakfast served by the \"Hacienda\" cafe in the hotel building. The food in buffet was mostly dried and cold including coffee probably because they are prepared all at once. Well breakfast came \"free\", but we usually understand that it is included in the hotel fee. Anyways, besides that our stay was wonderful. We will definitely go back there.
Leisure Partner
6/10
Pleasant
07 May 2024
Rene
For the price paid (250$ for 2 nights) and the 4 star category I found the hotel did not fully live up to that. Positive things were: rooms as photographed with modern interior and comfy mattress, nice lighting in the room and location is very central, 24 hr reception, I was not charged for the water I took from the mini bar when checking out
Negative things: lots of smaller issues with cleanliness especially in the bathroom that show lack of attention to detail, shower and bathroom seemed a bit weirdly engineered, breakfast was not good and service at breakfast was pretty much non-existent
Note: while the location is central and nice with the church in front, it can get noisy as children were playing around and the area is very lively. This is something to consider if you’re noise-sensitive
Leisure Self
10/10
Exceptional
27 Mar 2024
millicent
Great place and price! Reminded me of an American hotel. Very spacious room!
Leisure Self
10/10
Exceptional
26 Feb 2024
Su
from the balony, you can see the church and square, very beautiful view!
Leisure Family
10/10
Exceptional
19 Feb 2024
Verified traveler
Excellent, flexible and hospitable staff, service and cafe adjacent to the hotel
Partner
8/10
Excellent
17 Jan 2024
Joseph

Good Hotel in Heraklion

Nice hotel in downtown Heraklion. Located in a convenient area to all pf downtown Heraklion. Very nice hotel with good service.
Friends_and_family Friends
10/10
Exceptional
21 Dec 2023
Faith
Location was paramount to our overall trip enjoyment. Hotel was extremely clean and views of clock towers and plazas were unbeatable. Our breakfast options allowed for everyone’s palate’s to be satisfied from coffee to entrees. Appreciated having friendly staff at the front desk who assisted in arranging taxis. Highly recommend and would stay there again.
Leisure Family
10/10
Exceptional
25 Oct 2023
Patricia
Excellent customer service at all times. Incredibly knowledgeable approachable friendly staff that went above and beyond the call of duty.This was an exceptional stay the service, cleanliness, price, location and a wonderful environment.The staff made you feel comfortable when you where inside your room o outside sitting.Everything you need is nearby. Close to airport, ferry port, restaurants, pharmacy, shopping.
Leisure Partner
10/10
Exceptional
14 Oct 2023
Samir

Excellent

Great hotel which is very well situated.
Room is excellent.
Great service.
Fantastic breakfast and sitting area.
Partner
10/10
Exceptional
10 Oct 2023
Vivian

Enjoyed our stay

Clean and comfortable hotel
Partner
10/10
Exceptional
13 Sep 2023
David

Clean, modern rooms with decent bathrooms.

Clean, modern rooms with decent shower and air conditioning (which was much appreciated on some of the hotter days). Location is good enough for sight-seeing Heraklion by foot.
Self

Location & surroundings

Metropole Urban Hotel
Agias Aikaterinis Square, Agios Minas, Heraklion, Greece

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 46 more nearby hotels

Metropole Urban Hotel

53 hotel photos