Capsis Astoria Heraklion

Greece , Crete
HERAKLION, Eleftherias Square, 11
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100 reviews shown

10/10

Exceptional

29 Mar 2026

Jacqueline

Excellent room and very friendly and helpful staff.

Partner

10/10

Exceptional

28 Dec 2025

Glenn

Clean, safe, wonderful staff

Partner

10/10

Exceptional

01 Dec 2025

Jacqueline

Clean refurbished room, nice walk in shower, helpful cheerful staff and good food and drinks.

Partner

8/10

Excellent

09 Oct 2025

Andrew Bastarache

Great hotel.

10/10

Exceptional

07 Oct 2025

Graham

10/10

Exceptional

22 Sep 2025

Harrison

Nice rooms, nice rooftop and pool. No complaints. Good quality aircon which is rare.

Leisure Partner

10/10

Exceptional

15 Sep 2025

lucas

Very clean room and property overall. Staff were amazingly friendly, allowed us to store our luggage after check out as we explored the city. Would book again.

Leisure Partner

10/10

Exceptional

12 Sep 2025

osborne michael

Modern amenities. Very nice room. Safe in room. Hot water and ac. Has a balcony. Walking distance to shop. The area is bustling, yet the room is very quiet. Restaurant on-site that serves very good, yet inexpensive food. Staff is excellent and dress professionally.

Leisure Self

8/10

Excellent

09 Sep 2025

Yvonne

Central location

Good location, fantastic top deck open bar/restaurant, very good food and friendly service.

Partner

10/10

Exceptional

08 Sep 2025

Mark

The lady at the front desk was amazing paid valet parking made it very convenient a lot of shopping bars restaurants in the area

Leisure Self

10/10

Exceptional

03 Sep 2025

GEORGIOS

Everything in proximity. Clean, relaxed, easy going. Top tier amenities. Nicely renovated rooms. Spectacular view.

Leisure Family

6/10

Pleasant

24 Aug 2025

Alexandria

Close location to everything

Friends

10/10

Exceptional

14 Aug 2025

Marie-Michelle

Très confortable, petite chambre mais belle. Un peu bruyant, mais sans plus. Bien situé!

Friends_and_family Family

10/10

Exceptional

14 Aug 2025

Ben

Brilliant Hotel with fantastic location

Brilliant hotel. Fantastic location. Super friendly staff. 10/10!

Self

6/10

Pleasant

07 Aug 2025

Nadia

The hotel staff are lovely and very helpful, the location was great, the room was clean but small with no window, as it was interior facing, which felt stuffy and dark.

I recommend asking specifically for an outward facing room if you stay here. And I highly recommend that the hotel clarifies what an internal room means on booing sites.

I would rate it as 4 stars, definitely not 5 stars, as everything that would rate it higher costed extra- Breakfast was not included, parking was not included- so just he aware when booking.

Overall it was fine for two nights.

6/10

Pleasant

26 Jul 2025

April

Mixed Experience – Great Location, But Service and Amenities Fall Short

Parking was a nightmare. There is no proper entry or driveway to pull up to the hotel entrance and unload luggage. I had to call hotel while cycling. Parking costs €20 per day, required to give a 20-minute notice.

The pool closes at 7 PM, not 8 PM as advertised online. Breakfast was especially underwhelming at €23 per person. The bacon was dry, likely left out too long, and the croissants tasted two days old. despite being in Crete—known for its incredibly fresh and sweet watermelon, peaches...the hotel served what tasted like commercialized fruit. There are so many better breakfast options around the area. Having been spoiled by good meals throughout Greece, this breakfast was a letdown.
Service was inconsistent. When valet returned our car, the staff member walked off without assisting with luggage—leaving me standing there with tip in hand and bags waiting to be loaded. On the day of our arrival, the receptionist seemed impatient and unprofessional. However, the next morning, a different staff member at the front desk was very courteous and professional.

The hotel’s best feature is its convenient location.for last-minute shopping or an overnight stay before a flight. I wouldn’t recommend it for longer stays or for those looking for warm service and quality.

Leisure Family

10/10

Exceptional

19 Jul 2025

Danice

We were a family of five in three rooms for two nights. We all really enjoyed this hotel. Nice roof bar and pool, where we spent a lot of time. Very comfortable rooms. Excellent breakfast. And a great location, across the street from thecArchaeologic

Friends_and_family Family

10/10

Exceptional

19 Jul 2025

Jacqueline

Another stay at the Capsis

We stay here many times. It has recently been refurbished and it is excellent

Partner

10/10

Exceptional

16 Jul 2025

George

Highly recommended for a city hotel. Friendly and welcoming stuff. Recently renovated.

Business Self

10/10

Exceptional

14 Jul 2025

Melissa

Loved location and rooftop pool and bar. Hated that the pool closed so early.

Leisure Family

8/10

Excellent

12 Jul 2025

Fiona

Location great, rooftop swimming pool and bar superb, not sure I liked the sink not being in the bathroom although it was a very lovely sink

Leisure Friends

10/10

Exceptional

08 Jul 2025

Jeffrey

Fantastic location near the Archaeological Museum, restaurants, and bus stops. Friendly and helpful staff.

Leisure Family

10/10

Exceptional

08 Jul 2025

Emad

Was great accommodation

Leisure Family_with_children

10/10

Exceptional

03 Jul 2025

Jessica

Nice property close to shopping.

Leisure

10/10

Exceptional

03 Jul 2025

denisa

Nice location, walking distance from ferry, clean, excellent breakfast with lots of choice. Reception lady very friendly and accommodating. All personnel are nice. Would come back.

Leisure Family

10/10

Exceptional

01 Jul 2025

Claire

gr8 hotel, would return

found one of two hotel car parking space outside hotel available - yippee- quick efficient check in (but room not ready at 14.30 so went for a coffee in cafe and receptionist alerted me when key became available). efficient lift, gr8 room with excellent A/C small balcony with sea view. noisy road at times. had dinner in rooftop pool bar at 9pm good & gr8 value. comprehensive breakfast- recommended

Friends_and_family Family

6/10

Pleasant

28 Jun 2025

Jason

Confortable rooms

The room was great and the bed was comfortable.
The cleaners were friendly and did a great job.
The breakfast was varied and lovely.
The hotel was well located for transport and trips.
The reception staff let the hotel down in my opinion. However, there are many eateries nearby where the staff are friendly and warm.

Self

10/10

Exceptional

25 Jun 2025

Lucy

Perfect location for sightseeing and busses.
Clean, comfortable bed, good shower, extensive breakfast choice and the icing on the cake is the rooftop pool/bar which has lovely food with great service, a pool to cool down in and amazing views.
Highly recommend.

Leisure Friends

10/10

Exceptional

22 Jun 2025

Andy

Excellent service. Very clean and staff is very helpful and cheerful.

Leisure

10/10

Exceptional

05 Jun 2025

Jacqueline

Top Hotel

We frequently stay at this hotel. It is excellent. All the staff are professional and friendly. The rooms have recently been renovated and have walk in showers which are excellent.

Partner

8/10

Excellent

05 Jun 2025

Verified traveler

Small elevator but otherwise lovely

A great hotel and very nice rooms recently upgraded but the hotel has very small

Partner

8/10

Excellent

27 May 2025

Michelle

Nice colours

10/10

Exceptional

25 May 2025

Diane

Capsis Astoria is very conveniently located. It’s on the bus route to and from the airport so getting there is 1.20€. It’s also next door to the Heraklion archeological museum and on the bus route to Knossos. There are multiple restaurants nearby ranging from casual cafes to fine dining. We highly recommend Pemptos Ntore restaurant just across the way on the fifth floor. The hotel staff was friendly and accommodating, letting us check in when we arrived at 11 am. The breakfast is substantial. We enjoyed sitting at the pool and having a drink. They have a small version of a Greek windmill on the roof. Very Instagram friendly. We recommend it highly.

Partner

10/10

Exceptional

13 May 2025

Morgan

Great central location, close to shopping and dining. Would stay there again.

4/10

Poor

03 May 2025

Lynn Edwards

No parking . Had to hire a concierge

Leisure

10/10

Exceptional

05 Jan 2025

Rod

Great location

Leisure

8/10

Excellent

18 Oct 2024

Paul

Central and easy to find . Staff very helpful . Good for central Heraklion

Business_and_leisure

10/10

Exceptional

14 Oct 2024

Danielle

Great - we stayed one night before our ferry out to the Greek islands!

Leisure Friends

10/10

Exceptional

12 Oct 2024

Amanda

Clean comfortable room. Great beach access.

Leisure Partner

6/10

Pleasant

01 Oct 2024

Jennifer

The property was a bit dated and not the most clean, but it is located in a good area near a lot of things and really good food that locals love. The staff was great and really attentive.

Leisure Partner

10/10

Exceptional

23 Sep 2024

Bruce

Our group had 3 rooms. The front desk upgraded all of us to suites for the one night stay. We were able to walk to the museum which is less than a block. The front desk helped us with transportation to Knossos and to the ferry.

Leisure Family

10/10

Exceptional

16 Sep 2024

Thomas

Top Hotel - with a GREAT Rooftop Bar

I typically stay here for work trips to HER - Thia is the 6/7th time I've been here and it has an amazing rooftop bar (with great food!) to watch the sunset and work (or to catch some sun).
I love the hotel and it's super close to everything. If you feel lazy there is also a gun there so it covers everything. Thank you Capsis team ❤️

Business

10/10

Exceptional

15 Sep 2024

Lynne E

Superb! Great Hotel in the heart of Heraklion! Room was clean and comfortable, staff are friendly and helpful! Lovely buffet breakfast and beautiful rooftop pool, bar & restaurant!

Partner

6/10

Pleasant

31 Aug 2024

Michelle

View from the roof was nice. Rooms are tired and dated.

Leisure Family

8/10

Excellent

25 Aug 2024

Juraj

Excellent location, great breakfast,

Leisure Partner

10/10

Exceptional

23 Aug 2024

George

Great place very central to everything. Very helpful staff, breakfast included was great, rooftop pool and bar was fantastic, we had a ball! Would stay again!!

10/10

Exceptional

10 Aug 2024

Junaid

Nice and comfortable a little noisy at night.

Self

10/10

Exceptional

06 Aug 2024

Athanasios

The location was close enough to the port for walking and sightseeing. It was also very close to the museum. The service was exceptional. I would definitely stay there again.

Leisure Family

10/10

Exceptional

07 Jul 2024

Georgia

Great stay

Leisure Family

10/10

Exceptional

07 Jul 2024

Maddison

Fabulous Stay

A wonderful stay. Hotel was centrally located with great access to everything. Rooftop pool and bar was a particular highlight. Cannot recommend enough for a stay in Heraklion. Staff were so friendly and helpful too.

Friends_and_family Friends

6/10

Pleasant

17 Jun 2024

Chris

Better options out there

Beds are way too old and uncomfortable.

Friends_and_family Family

2/10

Poor

17 Jun 2024

Verified traveler

Book elsewhere!

Hotel was awful, very outdated. There was a terrible musty smell in our room that doesn’t go away, so bad. The bed was very low and hard, no comfort. Flooring was also peeling away. Shower head did not work properly, was broken. Very old, needs a big revamp!

Partner

10/10

Exceptional

15 Jun 2024

Danny

Was only there as a stop over for the airport but staff were very helpful and the rooftop terrace & pool were a bonus

10/10

Exceptional

07 Jun 2024

Marco

Lovely, central hotel. Big rooms.

Leisure Partner

8/10

Excellent

24 Apr 2024

Good for exploring Heraklion

The hotel is right beside the Archeological Museum and within walking distance of many other attractions. Parking is available (EUR 14/night): you pause outside in the busy street, double-parking is normal, to unload luggage and the hotel staff will then take your keys and whisk the car away to somewhere else -- give 20 minutes notice whenever you want it back. The hotel has a slightly older feel to it, but our room was spacious with a good balcony, although a small ensuite bathroom; the bed was very comfortable and the air conditioning was very welcome. There was a very good choice of buffet options at breakfast. The rooftop pool is fairly compact and can be windy, but a blessing after a hot day of sightseeing!

Partner

10/10

Exceptional

22 Mar 2024

Jacqueline

Another good overall experience.

Always a very pleasant and friendly place to stay. Very handy for local buses to either the airport or the Ktel bus station.

Partner

2/10

Poor

21 Mar 2024

Christopher

Strong mould damage in room

Hotel was advertised as having a rooftop pool and rooftop bar available “Highlight: Outdoor pool available! Only 5% of properties offer this in Heraklion.” Both were NOT available.
We booked a twin room. The springs were easy to feel through the mattresses - so uncomfortable. They offered us to test 3 alternative rooms. The first had the same bed. The second had much better beds, but had a really bad mould smell in the room which couldn’t get rid of by opening the window, see the photo of the ceiling. The third room was a double bed that was also really hard and again springs were felt through the mattress.
We walked into town and found another hotel that had a rooftop bar and fresh rooms and left Capsis without staying. They even charged us the full days parking for 2 hours of parking.
Neither the hotel nor Hotels.com responded to our messages through the App.
We lost all the money for the stay, even though the hotel did not have the services advertised and stank of mould

Partner

4/10

Poor

19 Oct 2023

Verified traveler

Awful, cold, dirty, not worth the cheap price

The rooms were tiny, cold, infested with ants and other insects, no heating, dingy bathrooms, dingy rooms with worn down linens, and “king” beds were two uncomfortable twin beds next to each other with no gap cover. We hand a constant stream of ants coming out of the drain and other assort disgusting insects (see photos)

Partner

10/10

Exceptional

13 Oct 2023

Larissa

I enjoyed the breakfast very much... yummy 😋

Friends_and_family Family

8/10

Excellent

06 Oct 2023

christopher

Good value well located hotel

Very well located hotel, very close to archeology museum and short walk to Venetian harbour and other attractions. V friendly and helpful staff , generous buffet breakfast
V nice roof top pool

Friends_and_family Friends

8/10

Excellent

03 Oct 2023

Edwin

We only stayed one night.

Leisure Partner

10/10

Exceptional

01 Oct 2023

Shelly

Excellent location for walking, shopping, sightseeing,transfers to airport and bus. Excellent breakfast included. Rooftop bar/dining available. Bring earplugs for the best nights sleep but the convenience makes the noise bearable.

Leisure Friends

10/10

Exceptional

29 Sep 2023

sandra

Great location. Lovely rooftop pool.

Leisure Partner

10/10

Exceptional

14 Sep 2023

Kevin

Beautiful rooftop pool.. nice room. Convenient .. brilliant location

Leisure Self

10/10

Exceptional

11 Sep 2023

Karen

great hotel

Very nice hotel within a 10 minute walk from the port or a 25 min Taxi ride from airport 14 Euro's.
Friendly staff, great room. Just a tip don't pay extra for a balcony. its not worth it.
Breakfast was fantastic, everything you could ask for in a breakfast.
The roof top swimming pool and staff was outstanding. Very surprised at the prices for food and drink. Wasn't overinflated at all, which is unusually.

Partner

10/10

Exceptional

11 Sep 2023

Mary

The room was nice, also clean. The pool was a bonus-not large but with a nice area around it. Breakfast was ample and had many items.

10/10

Exceptional

29 Aug 2023

Elizabeth

Nice hotel with great roof top pool with lots of deck chairs, towel service, and a bar! Also really nice breakfast buffet included with your room. Comfy room with beautiful view from balcony. Enjoyed our stay very much!

Leisure Partner

10/10

Exceptional

26 Aug 2023

Michael

Had a great experience. Hotel staff very friendly and helpful. The rooms were very nice and the pool and bar were great. Property was across from a park, walking distance from center. I will return.

Leisure Family_with_children

10/10

Exceptional

26 Aug 2023

Dimitrios

The staff was very friendly and accommodating. We arrived on the boat from Pireaus at 7 in the morning and, even though we knew our rooms wouldn't be ready, they invited us to partake in the daily breakfast

Leisure Family

4/10

Poor

20 Aug 2023

Marianna Vlassiou

Location

Leisure Family

8/10

Excellent

08 Aug 2023

simon

Great location for the town & travel connections. Nice roof top pool & bar

Leisure Family

6/10

Pleasant

05 Aug 2023

Carl

Our room was on the 1st floor which had a musty smell because of a problem with damp

Business_and_leisure Family

10/10

Exceptional

15 Jul 2023

Julia

Great staff and rooftop!

Leisure Family

8/10

Excellent

15 Jul 2023

Alaina

Outdated rooms but nice area

10/10

Exceptional

14 Jul 2023

Patricia

Front desk people all very friendly and helpful. Valet parking very handy. We had a corner suite on the top floor that was the best room in the hotel so we were spoiled with a large suite, separate dining/living room and large bedroom and bathroom. Balcony wrapped around 2 sides. Shopping started a few steps out the door. This suite only had a shower in a tub which was high to step into. Not suitable for elderly or others with mobility problems. Perhaps ask if other rooms have a walk in shower. Have returned this hotel due to great front staff and location - very close to port- even walkable and not too far from airport.

Leisure Partner

10/10

Exceptional

05 Jul 2023

Annie

Perfect place to relax and visit the old port with the family 😍. The food was amazing, the staff was great! We highly recommend ❤️

Leisure Family

10/10

Exceptional

05 Jul 2023

Bradley

Great rooftop pool

Leisure Family

10/10

Exceptional

03 Jul 2023

Gwen

Great in every way

This hotel is perfect in every way. Great service, beautiful surroundings and pool area, lovely staff, lovely big room with good bathroom, welcome bottle of wine, delicious food.

Partner

10/10

Exceptional

29 Jun 2023

Carl

Great to take the kids swimming on the top floor; also buffet breakfast very varied.

Business_and_leisure Family

10/10

Exceptional

19 Jun 2023

Verified traveler

Great home base in Heraklion

The location is excellent for catching the bus to Knossos, the museums, and the walking areas for tourists. Terrific breakfasts and the pool/pool bar situation is really nice. Check-in and -out was very smooth. The room cleaning was a little weak and one of our air conditioners wasn't really working well. Very quiet though for a busy area.

Partner

10/10

Exceptional

02 Jun 2023

Angellina

My stay at the Capsis Astoria was good. The check-in process was easy and the staff were very friendly. The room felt safe and was comfortable, despite smelling kind of funny. The room decor was outdated, but this didn’t bother us so much for a one night stay. The location was fabulous, easy to walk around everywhere and right in the centre of the city. Check out was also really easy, and the staff were very helpful in helping us get to the bus station, giving directions and providing a taxi.

Leisure Partner

10/10

Exceptional

01 Jun 2023

Alicja

Perfectly located. Near to Archeological Museum

The concierge was very nice, as was everyone in reception. Room was lovely, so was breakfast. Recommend everything but the crazy narrow streets if you are driving and trying to park. Save yourself the headache and pay for valet. Just stop in front of hotel and run in to reception with your car keys.

Friends_and_family Family

8/10

Excellent

19 May 2023

Peter

This is a good hotel. The room was spacious, comfortable and well equipped. The roof top pool and restaurant was great. The morning breakfast buffet had lots of options to chose from. Overall the staff were friendly and helpful.

The location is very central and walkable. We were able to walk to the hotel from the ferry port in 15 minutes. Restaurants and shopping were just steps away. Buses and taxis are available right outside.

The only disappointment was the cleanliness of the rooms. They didn't do a very good job cleaning the room, especially the bathroom each day. For a high end hotel, the cleaning did not match the rest of the hotel. Having said that, I would consider staying there again because of all the other good things it had. I did enjoy my stay and overall it's a good hotel.

Leisure Family

8/10

Excellent

16 May 2023

cynthia

Location Location Location! This hotel is centrally located. Only 10 mins from the airport. We rented a car and went to both sides of the island. The staff was friendly and helpful. The valet service was great. The downside was that it took 20 mins to get the car from valet but that’s a small price to pay for not worrying about parking. The room was a great size but the bed was hard and not very comfortable. Overall it’s a good hotel and would recommend.

Leisure Family

4/10

Poor

23 Apr 2023

Robert

Stayed there for a night due to an early ferry the next days. Certainly not a 4 star hotel (although I wasn't expecting that from the photographs). They had some youth sports team at the hotel and it was insanely loud and they blocked off the gym for a few hours without informing us at check in. Pool was closed, rooms were dirty, shower was dirty. Good location though. Would not recommend.

Leisure Family

10/10

Exceptional

13 Apr 2023

Dr.Umesha Gullady

Great location,great breakfast, spacious room.

Very clean,good location, spacious room with all facilities,great breakfast, friendly staff. One of the best hotel we stayed in.

Friends_and_family Family

10/10

Exceptional

26 Feb 2023

Jacqueline

Every time we stay at this hotel the whole experience is very pleasurable. All the staff are very friendly and accommodating.

Partner

10/10

Exceptional

03 Feb 2023

Richard

Very central great forthe centre of heraklion
Great friendly staff

Leisure Partner

8/10

Excellent

24 Jan 2023

John

I made a mistake in booking the wrong date. I. Booked for the night before. Of course there was a non refundable policy. But they did upgrade my room.

Leisure Partner

10/10

Exceptional

08 Dec 2022

Xiaoming

I love this hotel , best location, nice services especially the first floor restaurant where the food was delicious, we ate every night and I would strongly recommend to everyone, taste delicious with great prices.

Leisure Friends

10/10

Exceptional

28 Oct 2022

JAYNE

Great for being in the centre of Heraklion, and the breakfast there was brilliant!

Leisure Family

8/10

Excellent

21 Oct 2022

simon

convenient location close to shops restaurants and harbour
Lovely variety of breakfast options from buffet in a large dining area.Did have evening buffet once was okay but thought breakfast buffet had more variety.

10/10

Exceptional

14 Oct 2022

Jacqueline

Good city centre hotel.

Just a very comfortable and friendly hotel. Food and beer first class.

Partner

10/10

Exceptional

05 Oct 2022

Nabil

It was in the middle of everywhere. The port and the Bus station are in walking distance. You will be in the middle of the shopping area. Not to mention the breakfast, excellent variety of food. However, some doors needs maintenance as some of entrance doors are not easy to open with the card key.

Leisure Family

10/10

Exceptional

27 Jul 2022

Julian

Excellent location and great staff. Offered us free breakfast on our very early arrival off the ferry at 6:30 am and extremely helpful with hiring a car the night before our planned departure. No hassles, friendly, honest and clean and comfortable rooms. And prime location. To be any closer to the Archeaological museum you’d have to rent out one of its burial amphorae.

Leisure Family

6/10

Pleasant

26 Jul 2022

Norbert

Poor sleeping mattress and pillows. Great location!

Leisure Family

6/10

Pleasant

16 Jul 2022

Maria

Great location and delicious breakfast!

Leisure Family

10/10

Exceptional

13 Jun 2022

Bill

Perfect location. Nice spot.

Ideal location. Near everything. Literally across the street from Archaeology Museum-which should not be missed. Great breakfast, with enthusiastic wait staff. Nice rooftop pool. There is also a travel agency steps away to help with ferry tickets.

Partner

10/10

Exceptional

27 Apr 2022

Linda

staff was excellent. food was great wish pool had been open

Self

2/10

Poor

23 Apr 2022

Tony

Hotel lied about the pool being open