Name: Centro Vero Suites By Omilos Hotels
Address: 16 Agiou Titou, Heraklion, GR

4/10

Poor

01 Jul 2026

Audrey

The location was great and the place was nice and clean. However we didn’t receive the access code until minutes before arrival. Very poor communication. Spent a good day stressing if we would be able to get in our room as no one would respond. Also was so-pose to get a hot tub and there was not one.

The hotel is on a street with no cars aloud. So when they gave us the address it took us to a nearby parking garage so we thought we had the wrong address. Went in circles on one way streets trying to find it then finally did through Google Maps. Parking garage was a good spot to park but would have been helpful to know if that was in the notes for arrival. You do have to walk a couple of blocks to hotel.

All said very poor communication but great location and right across the street from a beautiful church.

Family_with_children

6/10

Pleasant

26 May 2026

regine

We had trouble with check in as the location was not by the main hotel and in a pedestrian zone, so taxi could not drop us at the door; the team was not timely with responses, so we spent some frustrating time getting checked in and having to walk farther distances with our luggage than necessary; the people at the restaurant where they told us to store luggage were friendly and escorted me to the unit, but spoke no english so getting into unit was challenging. We only spent one night so can't comment on other amenities, but did not see any instructions in the unit and the air conditioning did not seem to be working. The team was responsive to our inquiry regarding that, but despite facetiming with them for some time to get the thermostat set, it did not seem to function properly. Perhaps that would have been resolved had we stayed there longer. They also said something about a welcome drink at the restaurant, but when we arrived (sometime around 5:30 pm), it was closed, even though many surrounding restaurants were open and having happy hour. Note also the unit is up 4 flights of steep, narrow, curving stairs, so difficult with heavy luggage. Also, while walkable to the port if you have only a backpack, with luggage, it was a challenging walk. The team was friendly, but the communications and responsiveness time created some stress for us.

Friends_and_family Family

8/10

Excellent

26 Oct 2025

John

Place was great but the hot tub on the balcony did not work. Also good luck trying to find parking if you have a rental. It was so frustrating to find a space that I went ahead and returned my car a day early. The apartment was very clean and I thought it was a nice touch having a little bathroom kit with a toothbrush among other things. Many restaurant and shopping choices around the area. Would definitely go back.

Leisure Family

8/10

Excellent

27 Sep 2025

Margaret

In the heart of Heraklion

We enjoyed our stay and appreciated being able to leave our luggage at a nearby restaurant. Is in a great location. Our accommodation was around the corner and on third floor. We were helped up as no lift but worth checking if stairs are an issue.

Friends_and_family Family

10/10

Exceptional

20 Sep 2025

Michael

Really nice stay!

Leisure Partner

10/10

Exceptional

01 Sep 2025

Ben

Everyone was so friendly and accommodating.

Leisure

10/10

Exceptional

28 Aug 2025

Verified traveler

Great for families

Great apartment in central location. It was clean and spacious and 3min walk to all restaurants and bars.

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

Orly

We loved our stay, super convenient and close to all the fun places in the city, restaurants and shopping, very walkable

Leisure Family_with_children

6/10

Pleasant

19 Jul 2025

Miguel

We only stayed one night. It was conveniently located.

Leisure Family

10/10

Exceptional

05 Jul 2025

Jeffrey

Amazing

Excellent friendly staff, perfect location, easy check-in. Rooms are spacious and very well equipped. Would recommend to anyone traveling to Heraklion

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

Jacquelyn

Very clean and great location

Leisure

8/10

Excellent

14 Jun 2025

Nancy

Nice for a family

The two bedroom apartment was perfect for us. The communication was spotty, for example, we got a message that they needed to collect six euros from us, but there was no front desk, so I left money in the room when we checked out. If you book this place, be careful because taxis and tour operators cannot find the location to pick you up. Once we figure this out we walked two blocks to get a taxi or down the street about six blocks to a taxi stand.

Friends_and_family Family

10/10

Exceptional

04 Jun 2025

Jana

There is no check in person. Operated more like an Airbnb or Vrbo apartment.
The reply was prompt. Nice 2 bedroom apartment

Business Family

6/10

Pleasant

31 May 2025

Donald L

We booked a two night stay as part of a longer trip to Crete. The room was recently renovated and very well appointed. Instructions for parking were very helpful and the attendant at the lot showed us how to get to the room. Unfortunately, the WiFi did not work during our entire stay. Also, there was a power outage that affected the neighborhood so we did not have electricity for much of the second day. This was not the hotel’s fault, but there was no attempt to make guests aware and people were in the hallways complaining about not being able to get ahold of the hotel. People had their doors open to try to get some light from the emergency stairwell lights so it was a bit noisy. We also had to laugh at what constituted a “city view”. Overall, we loved Heraklion and the apartment, just not the annoyances.

Partner

8/10

Excellent

06 Apr 2025

Kamaljit

I stayed in unit separate than the hotel but in city center. It can be quite noisy special in the night with restaurants open till midnight.
Shower fittings were loose but manageable. One thing to be careful about No Lift and it is 3rd Floor. So if you have quite heavy luggage then you have to take bellboy help or drag it up yourself. Bathroom exhaust was not working.

Leisure Family_with_children

10/10

Exceptional

15 Mar 2025

Doug

Well situated. Rooms were very nice.

Leisure Friends

10/10

Exceptional

17 Jan 2025

Claire

Lovely modern suite with everything you could need

After some initial difficulties with communication and checking in, everything was perfect and staff were very helpful. Lovely studio suite, comfortable bed, well equipped, very central, great balcony

Partner

10/10

Exceptional

13 Jan 2025

Yiannis

Excellent property! Prime location! Highly recommended!

10/10

Exceptional

12 Sep 2024

Andrew

Clean and brand new apartment in the middle of old town. Right in the action. Great view from balcony. A

Leisure Family_with_children