Name: Infinity City Boutique Hotel
Address: Ariadnis 9 Heraklion 71202, Heraklion, 71202, GR

8/10

Excellent

16 Jul 2026

Kiranjit

Close to the main old town (5-7 min walking distance). Cute boutique hotel close to Herakilon Port. Breakfast was simple but nice.

Friends

10/10

Exceptional

04 Jul 2026

Martin

Staff was always helpful!

10/10

Exceptional

23 Jun 2026

Marianne

The location on the harbour was perfect for exploring the city and walkable to the ferry. We only had one night at the hotel but it served our purpose. The staff was very friendly and we appreciated the early check out.

Partner

10/10

Exceptional

18 Jun 2026

Nubia

It was very nice hotel and the food was good and everyone was very nice and kind

Family

10/10

Exceptional

04 Jun 2026

Merybelle

Easy and accessible

Partner

6/10

Pleasant

29 May 2026

Patrice

Travelers need to know up front, before booking, that this property has reception staff only for limited hours, and that the process to check in goes either via email through any booking agency (such as Expedia) used, or else can be accessed via WhatsApp, once one arrives on site, discovers the WhatsApp number to use, and contacts guest services in that way. Codes for entry into a narrow lobby with a gated-off room at across the back (used for the breakfast in the morning) are emailed or sent via app, and one receives the room number that way also, along with another code to enter the room. Once these are received, the rooms are fine, but this remotely-assisted check-in process is challenging for those not part of the “digital nomad” generation or mindset.

It is rather difficult to find (very narrow street) and if parking is necessary, the public parking garages are probably the best option.

10/10

Exceptional

28 May 2026

Richard

Très belles chambres… hotel très bien situé…

Partner

6/10

Pleasant

26 May 2026

Dona

The first major challenge was trying to get into the hotel. There was no one at the hotel front desk to communicate with and the phone number didn’t work. It was not communicated that directions would be handled through WhatsApp. First we couldn’t get into the lobby; then we couldn’t get the code for the rooms. From the time we parked outside the hotel until the time we got into our rooms, it was over an hour. After that, it gets difficult to look fondly on our experience

Friends

4/10

Poor

23 May 2026

Kyriakoula

The absence of a reception after 3:00 causes a major problem.

Friends

8/10

Excellent

15 May 2026

Felicia

My check in was a nightmare because the desk was closed when I arrived at 17:00 and I didn’t have my room number and code - they said it’s because Expedia wouldn’t give them my email address. The property was nice, room was spacious and new, partial view was fabulous. Really enjoyed my stay!

Self

8/10

Excellent

28 Apr 2026

denis

Perfect stay, walking distance of the port and shopping and restaurants. Free parking is a bit trikie but available and pay parking nearby. Very good breakfast and good choice too.

Partner

8/10

Excellent

23 Oct 2025

Haofei

The staff were super friendly and helpful. The breakfast was good. Many options, healthy and tasty. The room was comfortable but the washroom was tiny. The hotel is near the old town, about 5 minutes walking. But the area around the hotel was a little dirty and dark at night. It was tough to get to the hotel from the port by walking. I had to climb a long steep slope with a wheeled suitcase. The sidewalk was narrow, so had to walk on the vehicle road. So when returning to the port from the hotel, I decided to call uber (just 5 minutes driving) but no drivers would accept the request.

Leisure Self

4/10

Poor

14 Oct 2025

DAVID

Communication from hotel staff not good. Asked twice for additional bedding which they confirmed but never provided.

Business

8/10

Excellent

12 Oct 2025

Marc-Olivier

We stayed for one night at Infinity city hotel to take our ferry the next morning. It was well located closed to the port and in the old town. The Hotel was all good, but our standard room was a bit small. Also the breakfast was OK, but not as good as what we have had in other hotels so why we gave 4 stars.

Partner

4/10

Poor

21 Sep 2025

Anastasia

Hotel seemed run down, room wasnt like the pictures, they tried to rebook me to a eprse hotel on the day of my reservation due to a plumbing issue, very frustrating endeavor.

Leisure Self

8/10

Excellent

12 Sep 2025

Annette

Staff is very friendly and helpful.
Location is excellent.
Breakfast has limited variety and choice.
Bathroom is rather small.
Room itself is quite spacious.
Supermarket is nearby and hotel is close to city center.

Leisure Self

2/10

Poor

15 Aug 2025

Liubov

I arrived midnight and couldn’t get my room since there were nobody and no information. I had to go another hotel.

8/10

Excellent

08 Aug 2025

Julie

The hotel is very nice. Staff is very pleasant and attentive. The view from our room was lovely, and the room itself was so nice and had every convenience. It is walkable to the city center which was so convenient. The only issue we had was our plane was delayed and we did not arrive until after midnight. There is noone at the front the front desk after 10pm and the doors are locked. I made a terrible mistake and had booked missed booking the night of our late arrival and had only booked the following day. There was a phone number on the door to call for assistance. While the attendant was very kind he was unable to assist us. Luckily I was able to find a hotel online only two blocks away with a room available and a person on site at the front desk to assist us. The following day our check in went smooth and everything was good. So as long as you don't make a mistake and you check in before 10pm this hotel is definately a five star.

Leisure Family

4/10

Poor

29 Jun 2025

idil

The hotel looks nothing like the photos. They’re taken with flattering angles, lighting, and likely editing. In reality, it’s more like a budget guesthouse.

Our room had a strong sewage smell coming from the bathroom. The shower was broken and had no holder. Although it was fixed after we complained, it should’ve been checked in advance. The bathroom trash was full when we arrived — clearly not cleaned properly.

The location is shown as central, but it’s actually in a residential area just outside the true city center. Yes, everything is close here, but this place is not in the center as implied.

Breakfast is repetitive — same every day. Omelets always included meat, so no vegetarian option.

The so-called sea view is mostly blocked by neighboring houses. The balcony isn’t really usable unless you smoke.

The hotel is old and in poor condition overall. If you’re expecting a simple guesthouse, it might work. But based on the photos and price, we expected much better. We left disappointed — especially due to the smell and misleading presentation.

Leisure Family

10/10

Exceptional

16 Jun 2025

Jennifer

Clean modern hotel in great location. Walkable to ferry port and town square with lots of cafes and shopping. Staff was very friendly and helpful.

Partner

10/10

Exceptional

06 Jun 2025

Bonnie

Convenient location within walking distance to port and restaurants.

Leisure Partner

10/10

Exceptional

31 May 2025

Yen

Very close to the beach. Parking is tight ( but that is true for most hotels there). A short walk and you can hit the town square- incredible choice of food and drink..excellent breakfast. Also you can walk to the ferry which is very helpful

Leisure Partner

10/10

Exceptional

31 May 2025

Yen

This property is in a great location. Close to everything. The staff is super nice. Highly recommended.

Leisure Partner

8/10

Excellent

21 May 2025

Jennifer

Great location, quick to get to the main sites and also a 15 min walk from the port if you’re travelling via ferry. Rooms are on the smaller side. Would recommend for a short stay. Lovely staff.

Leisure Family_with_children

6/10

Pleasant

19 May 2025

Jake

Great location, rooms are ok but a bit noisy as we stayed on ground floor.

Leisure Partner

10/10

Exceptional

07 May 2025

Bruce

Great location

Leisure Partner

8/10

Excellent

04 May 2025

HINA

Positive: Marina at the reception was very helpful when we faced a road block in booking one of our local tours. She was able to find an unlisted number for the tour company and connect us with a live person at 9 pm to book our tour for the following morning. She has great customer skills and represents the property very well. Thank you, Marina. I will return to this hotel just for the good service that she offered.

Two negative observations - 1. while the room is quite spacious the shower area is very tiny - It’s a design issue. 2. The lady in the kitchen needs training on food safety and sanitation. I observed her sneezing in the palms of her hands and then going back to slicing tomatoes without changing her gloves. Also, it is not professional to be using cell phone for personal use in the kitchen open area with guests present.

Leisure Partner

6/10

Pleasant

30 Apr 2025

Verified traveler

The hotel was disappointing and not like photos on website. Room was small and bathroom dirty

Partner

8/10

Excellent

11 Apr 2025

Tom

Excellent breakfast. Very clean inside. Staff very nice and helpful. Didn’t like the area outside of the hotel. Garbage bins and homeless man blanket.

Leisure

10/10

Exceptional

28 Jan 2025

James

I really enjoyed my time here , I would recommend it to anyone travelling to Heraklion. The rooms are comfortable,and the staff are wonderful, Maria at the front desk is so kind and helpful,but all the staff here have been great! Breakfast is great as well .

Leisure Self

10/10

Exceptional

14 Dec 2024

Vanessa

Excellent location and good breakfast.

Leisure Family

10/10

Exceptional

10 Nov 2024

romnick

Perfect for location to explore the city. We were there only for a night, and we enjoyed our stay, and the breakfast had many selections.

10/10

Exceptional

05 Nov 2024

Michael Alexander

Excellent location, close to e erything. Very good view of the harbour. Friendly and informative staff. Great breakfast.

Leisure Self

10/10

Exceptional

16 Oct 2024

ROGER

Staff was excellent and very accommodating

Leisure Partner

10/10

Exceptional

13 Oct 2024

Jean

Close to the harbour as we were leaving by ferry, close to the major activities. Excellent breakfast and clean new rooms with a real double bed, not two twins

Leisure Partner

8/10

Excellent

24 Sep 2024

Rami

Great location. Close to dining, shopping and other attractions. And to the port. Staff are awesome. Great breakfast. Clean. One issue is the first floor is without elevator. It is hard with luggage and for older people.
I definitely recommend this hotel.

Leisure Family

10/10

Exceptional

11 Aug 2024

Kenneth

Konstintos and staff were wonderful. Thank you.

8/10

Excellent

21 Jul 2024

Dimitrios

Short walk to town and close to everything

Leisure

4/10

Poor

18 Jul 2024

Verified traveler

Disappointed

Below average

Self

4/10

Poor

26 Jun 2024

Ying

The staffs and breakfast are great! Room is clean but shower is too small. The building is old and you could hear the noise at night from outside . However for the price included breakfast is good and convenient.

Leisure Family

10/10

Exceptional

31 May 2024

Warren

So good we booked in again

Good location and friendly service. So good we booked another 3 nights on our return trip to Iraklion. The only deficiency, as every other central hotel in Iraklion is parking. I booked my hire car to when we departed Iraklion and will return it the day we arrive back, that way we don;t have to finding parking. You can do without a car in Iraklion, buses and taxis are ideal.

Friends_and_family Family

8/10

Excellent

11 May 2024

Con

Nice hotel, great location and fantastic staff

Leisure Partner

10/10

Exceptional

11 May 2024

Chaundra

No frills comfy stay.

Clean and comfortable and right in the middle of the city. No frills but none were needed. Everything was recently renovated.

Partner

10/10

Exceptional

03 May 2024

Marilene

Anniversary trip

We loved this place. Convenient location next to the center. A lot of restaurants, a nice Bazaar supermarket where you can buy water bottles for 18 cents a 1/2 gallon and sandwiches for 2 euros a life saver if you are going on a day trip. We arrived very early and they accommodate us without any problems and breakfast is good. Definitely will stay again if we ever come back to Crete.

Partner

10/10

Exceptional

02 May 2024

Ramiro

Very close to ferry port and bus station. Also close to main walking area for shipping and restaurants.

Partner

10/10

Exceptional

27 Apr 2024

Gene

Great hotel, great location

Clean as possible, very perfect.

Partner

10/10

Exceptional

24 Apr 2024

P

A good base for exploring Heraklion

This small hotel is very clean and modern. My wife and I had a room with 'partial sea view', in fact an excellent view of the old Venetian harbour fort and breakwater and the sea beyond. The room had a small balcony with two chairs and small table. The bed was very comfortable; if you are of a larger build, you might find the ensuite bathroom fairly snug. There was a good choice of options at the buffet-stye breakfast, and the hotel staff were all lovely and helpful. The hotel is in a small backstreet where parking nearby is almost impossible, but there are paid parking options within reasonable (10-minute) walking distance. The narrow system of one-way streets takes some getting used to if you do happen to be driving. It's a very good base for exploring central Heraklion: lots to see nearby! The hotel does not do evening meals, there would be no point given how many decent restaurants there are in the vicinity.

Partner

8/10

Excellent

23 Apr 2024

Julie

Infinity Boutique Hotel was in quiet area within walking distance to shops and restaurants. Room was modern with small fridge and safe. Balcony had no view but we didn’t use it.

Leisure Family

6/10

Pleasant

21 Apr 2024

millicent

Very thin walls, bring your ear plugs. Great location, good breakfast , and nice room.

Leisure Self

8/10

Excellent

11 Mar 2024

Gerard

Great staff , great location
Nice breakfast.. but with all the great bakeries
Hard to believe they would have sliced bread

10/10

Exceptional

20 Feb 2024

Kenneth

Great location to all the restaurants and sites... easy access to the port... very comfortable place to stay with new amenities and great morning breakfast with 24/7 coffee and tea in the lobby...
Staff was very friendly and one of the members waited for us until 1 am to make sure we got in the hotel and to out room...
Would hightly recommend.... great value for the price and what you get...

Leisure Partner

10/10

Exceptional

10 Feb 2024

Jamie

Kind, courteous quick and efficient.

Leisure Partner

8/10

Excellent

19 Jan 2024

Takashi

Quite nice small place.

Leisure Self

10/10

Exceptional

28 Oct 2023

lynnette

Great front desk staff. Good location and very clean.

Leisure Self

8/10

Excellent

15 Oct 2023

Jeffrey

Good value for money

Clean and comfortable with a good location that was in walking distance to the shopping area as well as the port

Partner

8/10

Excellent

27 Sep 2023

Andrea

The night manager was so friendly and gave amazing restaurant places to eat. He was also very kind. The day manager was not as nice as we rented a car and needed to load our bags. The parking situation is not great but we only needed a minute to gather our things and he was not as helpful in making this happen. The hotel itself was great.

Partner

10/10

Exceptional

26 Sep 2023

Pamela

Michalis was so welcoming at the front desk. Rooms are basic but good for the value. Location was walkable to many attractions. Good Wifi

Business_and_leisure

8/10

Excellent

23 Jul 2023

NANCY

y helpful. But the room smelled terrible upon entering. They came and cleaned it. The breakfast was exactly the same every morning. It was fairly good but not great. The airlines lost my luggage and the staff helped me get it back.

Leisure Partner

10/10

Exceptional

11 Jul 2023

Fonting

This property was perfect for me as a solo traveler on the go in Heraklion. The hotel is situated within a short walk from the ferry terminal, main bus/tax terminal, shopping, restaurants, and the Archaeological Museum. The rooms are very functional, spacious, clean with a bit of creative flair, has a balcony overlooking the harbor, elevator, breakfast buffet, in-room hot water kettle, iron & board. Highly recommend !

Leisure Self

8/10

Excellent

09 Jul 2023

David

loved our room, the service staff, and the proximity to both the Heraklion museum and the waterfront. But Heraklion is NOT a beautiful town, even if it's safe and the streets are small, and the area around the hotel is cramped and unattractive. But for one or two nights for museum and Knossos, this is a very nice hotel

Business_and_leisure Family

8/10

Excellent

25 Apr 2023

D M

Great place to stay in Heraklion

Superb location close to everything in the heart of town and just a short walk from the bus station. Very friendly and attentive staff that exceeded my expectations. The breakfast is excellent and has a great variety of good tasting food. The only real weakness is that the shower stall is rather small. Overall this is a great place to stay and I would definitely stay here again in the future

Self

10/10

Exceptional

10 Apr 2023

Lita

This is an oasis in a busy, densely populated area of the old city. At first the room assigned was not very quiet but my request for another room at a higher floor was quickly met (even though the entire hotel was booked). Next time I will get the actual sea view room, not a partial sea view. Staff was responsive to our needs, helpful and very caring. Breakfast was superb!

Leisure Partner

8/10

Excellent

07 Apr 2023

Lucy

Decent ++

Great location n close to everything. Walkable. Friendly staff and decent breakfast. Shower was small, but good water pressure.

Partner

10/10

Exceptional

24 Feb 2023

James

Nice boutique hotel. At a very good price, though I expect that rises in seasons. Very tastefully done and I thought my room was artfully decorated. Good location, friendly staff.

Leisure Self

10/10

Exceptional

23 Jul 2022

Milad

Front desk was very helpful

Leisure Partner

8/10

Excellent

15 Jun 2022

wallace

Room a little noisy from people walking up steps and room overhhead

Leisure Partner

10/10

Exceptional

02 Jun 2022

Myron

The room was large and cozy. It has all the amenities you would need and is close to all the tourist locations. We loved the view of the water. The breakfast was convenient and enjoyable. Lots of choices, not just a continental breakfast. The value was well worth it for the price you paid. We did walk to the hotel from the port since it was about a 9 minute walk. If you have a lot of luggage, may want to take a taxi. Otherwise, our stay was perfect for one night.

Leisure Partner

8/10

Excellent

01 May 2022

Judith

We booked a room with a double bed. When we arrived at our room it had 2 twin beds. They changed our room to a double but it had no amenities and was extreme small up a narrow staircase. The breakfast was amazing with many options to choose from.

Partner

10/10

Exceptional

26 Oct 2021

Maria

Amazing place

This place is amazing. Room was clean and bed super comfortable. Wifi was speedy. Staff was super friendly and helpful. Breakfast had a decent variety of options from bread, cereal, cold cuts, cheese, several hot options each day and pastries. Location is easy walk from port and central bus station as well as the main pedestrian street. Grocery store also just a short walk.

Self

10/10

Exceptional

11 Oct 2021

Maria Belinda

Perfect Location

Would definitely recommend staying at this hotel! The staff were all so nice and helpful in setting up transportation to/from the port and airport, as well as directions and dining recommendations. The room is modern and clean, and the location was perfect!

Friends_and_family Family

10/10

Exceptional

18 Sep 2021

Melissa

Great Customer Service

Wow! Talk about amazing customer service! We had a lost bag and a mess of a time getting in and they were so helpful and accommodating. Would definitely recommend this property.

Partner

8/10

Excellent

15 Jul 2021

Ingrid

Recommendable City Hotel

It was our second time in this Hotel. Location is excellent, Comfortable,nice and clean rooms, Breakfast is very good as well.Rezeption staff patient and helpful.

Partner

10/10

Exceptional

16 Aug 2020

Maria

Amazing location, staff was incredibly nice, thank you

Friends_and_family Friends

10/10

Exceptional

03 Mar 2020

Verified traveler

So friendly and attentive, the rooms were serviced every day.
The breakfast was a great choice each morning,the only slight criticism would be the not so easy to work out coffee system !!!

Leisure Partner

10/10

Exceptional

16 Jan 2020

Verified traveler

Nice stuff, Room was much better was expected for this price.

Business_and_leisure Self

10/10

Exceptional

18 Nov 2019

Verified traveler

Friendly booking communications and nice welcome. Great location. Comfortable, modern room very clean. Breakfast was nice, too with good coffee. I highly recommend this lovely, little, modern hotel.

8/10

Excellent

08 Nov 2019

Verified traveler

I think \"boutique\" = \"funky\" - which it was. And I thought the staff were extremely good / helpful

Leisure Partner

10/10

Exceptional

28 Oct 2019

Verified traveler

Great location for the city, nice rooms and very helpful staff

Leisure Family

8/10

Excellent

24 Oct 2019

Hany

Perfect location...night before ferry

Very clean hotel that is well maintained and is located near the port. We stayed only one night before our ferry to Santorini. The reception person was extremely friendly, The breakfast was ok. If driving you will need to pay 15 euros per night for parking at the central parking 100 meters away which was fine as it is pretty impossible to find parking in the streets especially the street that the hotel is on (extremely narrow).

Partner

8/10

Excellent

14 Oct 2019

wanida

Great service

The staff members were friendly, polite, helpful, and professional. The room was a good size. The bed was comfortable. The shower was small and didn't have a door so the floor got quite wet. The breakfast was basic and had a strange set up. More room for improvement. Hot water only available from a jug so it was a wait time. The location was a bit far from bus station but quite close to the shopping/market area.

Friends

10/10

Exceptional

09 Oct 2019

Verified traveler

One night stay. Everything was just as it should be.

Leisure

10/10

Exceptional

08 Oct 2019

Verified traveler

Good location, close to port , downtown, restaurants, etc. Good bed, good breakfast.

Leisure Partner

6/10

Pleasant

28 Sep 2019

Verified traveler

The hotel was centrally located which was very convenient. The staff was helpful and pleasant. The room was clean with fresh linen and towels. The bathroom shower was missing a shower curtain, so when taking a shower the water splashed everywhere making a mess in the bathroom floor.

Partner

6/10

Pleasant

22 Sep 2019

Tom

Just ok.

Very small room. Had to ask front desk multiple times for answers to some simple questions, eg what’s the best place to rent a car. Was the first time I asked every time. Bed was uncomfortable. King bed with 2 substandard pillows? Why? Breakfast was atrocious. Worst of our trip.

Partner

6/10

Pleasant

25 Aug 2019

Mdla

Unfortunately, the photos do NOT match reality, The room was not spotless clean, and the quality of the mattress and pillows was very disappointing (we even had to ask for more pillows, because the ones we had were flat and old).

Luckily, we only booked this hotel for one night to catch our Ferry the next morning. If that your case this could be your option as it is very close to the ferry station.

Leisure Partner

6/10

Pleasant

27 Jul 2019

Verified traveler

The bathroom smelled like mold and has a shower curtain. You cant flush your toilet paper.

Leisure Partner

10/10

Exceptional

23 Jun 2019

Verified traveler

We were looking for a property close to the ferry (we took a ferry to Santorini). The hotel fit the bill perfectly - we walked to the ferry in 10 minutes. The breakfast at the hotel was great, and we could walk into town, and to the old fortress very easily.

Leisure Family

8/10

Excellent

06 Jun 2019

Verified traveler

Nice place, very friendly staff! Comfy bed and nice little breakfast!

Leisure Partner

10/10

Exceptional

26 May 2019

Verified traveler

Great location

Partner

10/10

Exceptional

23 May 2019

Verified traveler

Friendly, helpful staff. Good location. Good breakfast!

10/10

Exceptional

22 May 2019

Richard

staff were very friendly and helpful. location for the city centre,port and bus station was excellent. The cleanliness of the hotel was very good.

Leisure Partner

10/10

Exceptional

04 May 2019

Gabriel

Great service, breakfast and nice room

Great service, breakfast and nice, clean room. Close to City center and harbor.

Friends

10/10

Exceptional

27 Apr 2019

Sin Ping Alice

Nice hotel

Pleasant stay. Hotel is less than 10 minutes walk to both bus and ferry terminal. Also close to everything.

Partner

10/10

Exceptional

14 Apr 2019

Verified traveler

Staff very friendly and helpful. Parking is very difficult, but the is a spot to stop to load luggage. Breakfast was very good.

Leisure Family

10/10

Exceptional

10 Mar 2019

C

Amazing hospitality and staff

Partner

10/10

Exceptional

08 Mar 2019

Verified traveler

It was excellent room.clean and spacious...I recommend it

Business Self

10/10

Exceptional

17 Nov 2018

john

Great place

Staff is excellent, location is great I would stay here if I return to Crete.

10/10

Exceptional

05 Nov 2018

PANAGIOTIS

NICE HOTEL IN THE CENTER OF CITY WITH DIFFICULT PARCKING WITHOUT NOISE

10/10

Exceptional

30 Oct 2018

Lilia

Excellent!

This was my second stay in this hotel. Very modern and clean room. Friendly staff. Convenient location. I really appreciated the coffee maker and Netflix in the room!

8/10

Excellent

27 Oct 2018

TravelerM

Nice modern design; we loved the style of the rooms. Best water pressure on the planet; really like a pressure washer soy you feel clean. Shower stall just really cramped and you could barely turn around in it. Good location for transportation, shopping, eating and sightseeing. Overall a great hotel.