Veneziano Boutique Hotel

Greece , Crete
HERAKLION, N Kazantzaki, 1 1
Show on Google | Website | Map

75 reviews shown

10/10

Exceptional

20 Jun 2024

Geraldine

Small gem well located!

Great hotel, cute maisonette, amazing location surrounded by so many fabulous restaurants, shops and even the harbour is close (10 min walk max). Many bus stops around to go to Knossos, and beaches. Breakfast was great, staff super nice. Bathroom is small but it serves its purpose :). Would come back without hesitation😍

Friends_and_family Family

10/10

Exceptional

26 May 2024

Mike

A good find.

We’ll-located, excellent value for money, friendly service.

Partner

10/10

Exceptional

01 Oct 2023

Chris

Right in the heart of downtown Heraklion, this cosy hotel is a short walk from all the shops, restaurants and attractions. The room was modern and clean with breakfast included and was close to everything.

Partner

10/10

Exceptional

28 Jul 2023

Yoram

A great stay in a very good location!!!

We absolutely loved our time at this hotel and we would stay here again for sure!!!

Partner

6/10

Pleasant

15 Jun 2023

Karthika

The room itself was great, only thing is could have had an extra bottle of shower gel. However the main issue was the door, the key needs to be inserted at a specific angle and turned very specifically. If not, you risk being locked out & waiting for help. Thankfully we only stayed one night. This is not a new thing, previous reviews have mentioned as well. No 24/7 reception in case u go out and get locked out. Emergency number available but we were asked \"what did you do to the door\". Anyway, if this is an issue for you, please find alternate hotels to stay in

Leisure Friends

4/10

Poor

14 Jun 2023

Jennifer

We were really disappointed in most everything about this hotel - it was not at all what was advertised and we felt completely overpriced for what we got. The room was old and generally tired and grubby. The downstairs comprised of a space with two armchairs with dirty fabric, and a kitchenette and bathroom. Tea/coffee supplies were not replenished and once we’d used the cups on day 1 we had no way to clean them and those too were not replaced. The bathroom is tiny and shower had mould in it. In the room there is only one small mirror in the bathroom so it’s not easy to get dressed up nicely for an evening out. Upstairs the bedroom is too small for two bedside tables so one person has to put their belongings on the floor between the bed and the wall. Housekeeping dropped off new towels when we asked but aside from that there was no housekeeping service. After 3pm we had no access to the courtyard area because the reception closes at 3pm. All of above is ok if you’re paying 2 star prices but the hotel was expensive and very overpriced for what we got. Would not recommend at all.

Leisure Partner

8/10

Excellent

08 Jun 2023

Thais

A pleasant stay

We had a very pleasant stay at this hotel, we had the very spacious maisonette. Amenities were available, we had hot drinksand also complimentary water throughput our stay. The breakfast was a highlight, lovely fresh, local food, whilst sitting in the beautiful patio. The downside was the tiny bathroom where the showerscreen didnt really stop the water spilling every.

Friends_and_family Family

10/10

Exceptional

16 Mar 2023

Marina

Very cute and comfortable place in a great location.

Leisure Partner

10/10

Exceptional

12 Oct 2022

Sébastien

Very nice property! Perfect location. Super clean. The staff was very nice and helpful.
The only problem is there is not a lot of parking options around if you have a car. Would definitely go back.

Leisure Partner

2/10

Poor

07 Oct 2022

Jessica Kay

It took me 15 mins to get the Masonette door open because the lock is screwed up. Very loud upstairs people, scooters zooming by all hours of the night. Loud music. No parking walked 5 blocks for parking

Leisure Self

10/10

Exceptional

02 Oct 2022

Aidan

Hospitable Heraklion

The location is incredible to access the centre of Heraklion and buzzing night life within a very short walk. We arrived late which and had no problem to access our room with the key in the lock box. We were exceptionally lucky with parking and found a space in front of the property - looking at the local parking I think we were one in 1000 to find this though! The hosts are incredibly helpful and hospitable, we had a lovely stay!

Partner

10/10

Exceptional

23 Sep 2022

kimberly

Beautiful courtyard
Room had wonderful character
Friendly and helpful staff
Shower was missing one glass wall / door so was not enclosed so water was able to get all over floor.

Leisure Family

10/10

Exceptional

19 Aug 2022

Catherine

We really enjoyed the Veneziano Boutique Hotel. We stayed in the maisonette, which was a funky, two-level suite (steep stairs - not recommended for anyone with mobility issues). The air conditioning worked well and it was a comfortable space. The staff were very friendly and helpful. The breakfast was really delicious and eaten in a lovely courtyard. All the great restaurants and museums were within walking distance. We would definitely stay here again.

Leisure Partner

2/10

Poor

27 Jul 2022

Grant

Avoid this hotel, no hospitality here, just greed.

I was locked out of this hotel and then charged for the hotel! I booked this hotel through hotels.com and arrived at approximately 11pm on my first visit to Crete. The hotel was pitch black and this was confusing because check in was supposed to be open until midnight so i thought the hotel was closed. A few days later I noticed I had been charged for that night when I did not stay there. When I went back through Heraklion I visited the hotel and spoke with the staff ( who were very nice) but the owners would not correct the situation indicating that I had not called the emergency number outside the building and so they had no responsibility to me. The room was ready and I should have called the emergency line. I told them I thought the hotel was closed and that I did not have an emergency.... only a closed check-in. They left me at night in a strange city to find another hotel and then charged me for it. The owner/manager is a terrible policy slave who simply hides behind the fine print and has forgotten the spirit of hospitality. This owner could have easily remedied this and done the right thing but was simply greedy and id not care because he had my money already.

Friends_and_family Family

8/10

Excellent

24 Jul 2022

Hong

The stuffs are very nice, response to message quickly. The location is very good, close to all attractions in the city.
The only concern is that I smell mold in the bed and towels, it is a nice small hotel, but I don’t think it is 4 stars.

Leisure Family

10/10

Exceptional

14 Jul 2022

David

Great location near Morosini fountain. Room was nicely appointed and the building is very cool. Friendly and helpful staff.

Leisure Partner

2/10

Poor

23 Jun 2022

Julian

Oh boy. Not sure where to start here - this \"hotel\" bills itself as a boutique hotel but in reality its a collection of old dated rooms in the most undesirable location in town, with no front desk, no attendant, no bellman, no reception, no security, and the kind of place that will email you *the day of* check in to tell you good luck checking in thru a lock-box on your own, there will be no one at the property to check you in or help you. There is also no parking, and the area is not only extremely dirty and grungy but borderline unsafe and dangerous. What's worse, the hotel then argued that this is satisfactory service or an acceptable way to casually treat clients! The property itself is adequate - small empty courtyard. No attendant, no guests. It felt like we were breaking into our room. The room was very, very dated. We stayed in a superior double and they very cleverly photographed the room with a stair case implying multiple levels and a lofty size... no, it's a stair case you can access but with a locked door to no where. At no point in the reservation did it say that this was 1/2 of a conjoined room. Why is there a staircase taking up half of the living room space to an area that is blocked off? Your guess is as good as mine.

At the end of the day, we stayed at a 5 star hotel for exactly the same price as this terrible, ugly, unsafe room. I cannot tell you louder to run away from this area. We thought we were literally going to be robbed here.

Leisure Family

4/10

Poor

17 Jun 2022

Boyd

Rooms were great however no air conditioning for two day stay. When you call for after hours assistance re AC no response. Breakfast was good. In the heat if Heraklion not to have AC isn’t acceptable when no other alternatives available

Leisure Family

10/10

Exceptional

12 Jun 2022

Claudia

Very good choice. True to the reviews. Very clean, classy, friendly stuff and helpful.

Leisure

2/10

Poor

26 May 2022

Wes

Very Dangerous - Do Not Stay Here

*Please read entire review for safety*

This hotel is an absolute danger to anyone visiting. Please do not stay here

My wife and I spent several weeks traveling across Greece and this was the only hotel we felt was truly unsafe

-We arrived to check into the hotel around 5pm to find the reception doors locked. No note or instructions. In a very rough area of town. Finally, about 2-3 hours later, an email came through giving us instructions to get our key from a lockbox because the office closes at 2pm

-We had to walk around the side of the building to a door in the alley. The door was wide open and we could hear men talking/laughing inside. They got quiet when they heard us enter. The actual door to our room was right at the opening of the alley, just a foot away from it

-We heard random people screaming and shouting just outside of our door/windows all night. And inside the “secure hallway”

-We walked to dinner to a place called Burger Labs (which was great) but on the way home, a man was following us down the alleyway. He stood and watched us enter our room

-We stayed awake the entire night and debated leaving, as anyone could have burst in from the busy alley any time. But because we had to park our rental car 20 minutes away, it was safer to wait til daylight to escape

-The next morning we left the hotel. They refused to give us a refund for the second night we paid for. But we decided to feel grateful to be alive and left anyway

Horrifying stay

Partner

10/10

Exceptional

15 May 2022

Anne

Fantastic location, beautiful, yet modernized ancient building. The courtyard area where breakfast is served is magnificent: Trees, flowers, tastefully decorated. Eggs made to order. Great shower and bathroom.

Leisure Partner

10/10

Exceptional

06 May 2022

Alan

We had to leave before breakfast was served to catch a ferry and they kindly packed us a meal to take away. Great service. I recommend this quaint property for the service and great location.

Leisure Partner

10/10

Exceptional

18 Sep 2021

Jamie

The manager of the property welcomed us warmly with a refreshing drink and a smile. She made us feel right at home. She also included a snack tray and a complementary bottle of wine as a gift for our honeymoon visit. Truly fine hospitality.

Leisure Partner

10/10

Exceptional

25 Feb 2020

Verified traveler

The hotel is beautiful and everyone is very friendly and accommodating.

10/10

Exceptional

20 Nov 2019

Jessica

wonderful little boutique hotel!

We really enjoyed this little place. The style of the room was lovely, modern, chic and comfortable. The breakfast was generous and very tasty. The staff were friendly and helpful. The location as ideal for us....we were a short walk from everything in the old town. The only suggestion would be to add a little more storage for clothing and accessories....either a shelf, a few hooks or some drawers would have been useful. Would definitely come stay here again. Thank you!

Partner

10/10

Exceptional

15 Oct 2019

David

Great hotel in Heraklion.

Lovely hotel. No complaints about anything. Great location with lots to see and do nearby. Spacious and comfortable.

Self

10/10

Exceptional

13 Oct 2019

Verified traveler

Anazing quiet and historic hotel with nice staff and walkable to the center of town.

8/10

Excellent

08 Oct 2019

Penny

The staff was wonderful but the rooms were very small. The two bedroom flat we had did not look like the pictures so we were surprised when we got there. The area that it is in was a little unexpected. We had to walk to get there because the taxi was unable to reach due to parked cars. The staff was very helpful and nice however!

Leisure Family

6/10

Pleasant

05 Oct 2019

Verified traveler

It is not a four star even though it was listed as such. It was noisy, there is no lounge area and there were bugs in the shower.

Leisure Self

8/10

Excellent

03 Oct 2019

Sarah

A wonderful restored property in the old town

We arrived late evening and sat outside at the Cafe enjoying a late supper. The room was on the ground floor at the front with a split mezzanine floor for the bedroom. A typical Cretan style room. Spacious and clean with a wonderful shower. Breakfast was all made to order from a menu. Served in their inner courtyard. Excellent staff who were always pleasant and made time to chat.

Partner

10/10

Exceptional

17 Sep 2019

Gloria

The staff is exceptionally helpful and pleasant. Margarita was unrelenting when finding a desired tour.

Leisure Friends

10/10

Exceptional

25 Aug 2019

Matthew

Everything was perfect!

The staff was so friendly and accommodating, we felt immediately at home. We only stayed one night but loved our time there: from the comfort of our room, the beautiful restauration of the hotel, the wonderful breakfast in the courtyard, the central location of the hotel within walking distance to ice cream shops, restaurants, bakeries, museums and beautiful sites and last but not least, the warm welcome from the staff there who treated us like family. We cannot wait to come back!

Friends_and_family Family

10/10

Exceptional

23 Aug 2019

Verified traveler

Lovely unique property in great location. Very friendly and helpful staff.

Leisure Family

10/10

Exceptional

05 Aug 2019

Verified traveler

Nice big room and friendly staff, loved the location however need to be aware they are stairs for those people with mobility problems, not the right place. The rest was great

Leisure Partner

8/10

Excellent

19 Jul 2019

Caitlex

Rooms were warm, too light and noisy. However, the location and staff made it worthwhile. Breakfast was included and amazing.

Leisure Friends

10/10

Exceptional

16 Jul 2019

Verified traveler

Really cute little place. We were welcomed by a really nice gentleman who showed us the hotel and told us the history behind it. There’s also a cafe, bar and restaurant in the hotel, so you don’t have to go far for drinks and food. Very close to Heraklion port and bus station. We arrived from Chania by bus and it was a 15 minute walk to the hotel through a nice shopping district. Also close to the port. Dinner was really good! The only thing I didnt like was the shower head.

Leisure Partner

10/10

Exceptional

13 Jul 2019

Verified traveler

Great location to the city centre and good food and service

Friends_and_family Partner

8/10

Excellent

04 Jul 2019

Jon

The staff was AMAZING!! SO friendly, offered recommendations, called taxis and were the best! The rooms were beautiful! Historic and trendy! Great distance to everything. When we’re back in Heraklion, we’re staying HERE!

Leisure Partner

10/10

Exceptional

24 Jun 2019

Nikolaos

Lovely hotel in a great location. They go above and beyond to make sure you have a good stay. Highly recommended!

Partner

10/10

Exceptional

18 Jun 2019

Martin

Very welcoming on arrival

Partner

10/10

Exceptional

16 Jun 2019

Verified traveler

Excellent situation in heart of old town.
Extremely friendly and helpful staff

Leisure

10/10

Exceptional

14 Jun 2019

Verified traveler

A warm wlecome and an excellent breakfast

Partner

10/10

Exceptional

02 Jun 2019

Roya

Beautiful spot in the center of town. The staff is exceptionally welcoming and kind. We sadly only had a short time passing through Heraklion, but we were overly surprised on how great it was! Look forward to returning soon!

Leisure Partner

10/10

Exceptional

25 Feb 2019

Verified traveler

Very freindly. Great food all sourced from a local farm

Leisure Partner

10/10

Exceptional

26 Jan 2019

Verified traveler

Excellent breakfast, perfect room & the most exquisite hotel bed we've ever slept in!

Leisure Partner

8/10

Excellent

04 Nov 2018

Mark

Nice hotel in central position.

Good hotel in central position with very helpful and friendly staff. Excellent breakfast with great service. Not sure if I would describe as a Boutique Hotel but perfect for our overnight stay.

Partner

10/10

Exceptional

04 Nov 2018

Verified traveler

We liked everything about this hotel from its location just 5 minuets walk to the city centre, all the staff were fantastic in every way nothing was too much trouble and they even spoke to you about you food in detail where it was from etc. Very clean with good sized rooms and good facilities in the rooms. Would recommend.

8/10

Excellent

20 Oct 2018

Verified traveler

Very cute hotel with a great breakfast. The stairs to get to the rooms would challenge people with mobility issues.

8/10

Excellent

02 Oct 2018

Joan

Vive Veneziano!

very charming boutique hotel with affable and helpful service. Liked having the windows open, but heard noise off and on at night...didn't realize there was air conditioning; slightly funky neighborhood, but safe and very convenient to many things.

Partner

10/10

Exceptional

24 Sep 2018

Anthony

Don't hesitate to stay here

A great place to stay near the airport and port. The owner has done a great job of keeping the essence of the past with modern amenities. Great lighting, small kitchen, living space, and the upstairs bed/bath is charming and comfortable. On site cafe and and bar offers romantic atmosphere, good menu, and great coffee. Staff is very friendly and accommodating.

Partner

10/10

Exceptional

29 Aug 2018

Robert

Central location. A little crammed but everything is clean and staff is very responsive and willing to accommodate which is always great

10/10

Exceptional

03 Jul 2018

Mélissa

Beautiful hotel with perfect location

I had a lot of changes that happened with my travel schedule and the owner and staff of the Veneziano Hotel were extremely helpful. The service was really wonderful and the rooms and shared spaces were very comfortable and aesthetically pleasing. The hotel was a short walk from the Heraklion port, the market square, many restaurants and a small bus ride from the Knossos Palace. The archaeology museum is maybe a 10 minute walk away so I really recommend it if you want easy access to many activities.

10/10

Exceptional

25 Jun 2018

Verified traveler

Beautiful gem in Heraklion

The hotel was beautiful and the staff was beyond amazing! Maria and George especially, but everyone in general went above and beyond for us with the kids. The property itself was so unique, with attention to every detail. The breakfast was amazing! Everything was so fresh! We also had dinner and the quality and taste were top notch!! I can’t wait to go back. One night was not enough.

10/10

Exceptional

19 Jun 2018

Mark

Beautiful building lovingly restored

Great welcome! Beautiful historic building lovingly restored.

Partner

10/10

Exceptional

13 Jun 2018

jon

Wonderful stay

The room was fantastic - clean, spacious, and beautifully furnished. Very quiet too, we slept like babies. Breakfast was excellent. The staff could not have been more helpful.

10/10

Exceptional

28 May 2018

James

Absolutely superb service, from the time we arrived late at night to the time we left the following afternoon. The staff is amazing!

Partner

10/10

Exceptional

23 May 2018

Karen

Wonderful stay!!!

Amazing! Cute boutique hotel. Staff was so welcoming and nice.

Partner

8/10

Excellent

24 Apr 2018

Verified traveler

This is not a Réal kitchen. No table , no pans.the Chambers is very nice

10/10

Exceptional

22 Mar 2018

Verified traveler

Wonderful choice

This was a great hotel experience. The owner and her staff could not have been nicer, the breakfast was very good and generous, and the rooms were lovely. One of the best hotel experiences in years.

Family

10/10

Exceptional

26 Feb 2018

Verified traveler

Great hotel, service, and restaurant in the center of Herkalion. If steps are an issue, I don't think it's a good choice for you. I didn't notice an elevator. One of the few breakfast included hotels that served a complete breakfast, not just continental.

Partner

10/10

Exceptional

26 Jan 2018

Katharine

Short stay in Herakloin

The hotel is beautifully restored with well furnished room, attentive and friendly staff and good food. The downstairs bar and cafe area is a lovely situation for drinks or to eat. A great central location.

Partner

10/10

Exceptional

23 Jan 2018

Vince

Cozy & Comfortable with a great breakfast!

Exceptionally friendly service at Reception and in the Cafe Bar. The room was immaculate and very comfortable

Partner

10/10

Exceptional

08 Dec 2017

Andrew

Quaint

Tiny boutique hotel in the middle of town. Close to everything but still quiet enough.

10/10

Exceptional

23 Oct 2017

Verified traveler

Wonderful place to stay!

We sadly only stayed on our last in Crete, because it was WONDERFUL. The parking was a little tricky but we were able to find a spot close by and they helped us with our bags. The service was great. We were leaving early in the morning for the airport, before they would be serving breakfast. So they made up a plate for us the night before and brought it up to our room. We stayed in a very nice room with high ceilings and a really comfy queen size bed. They have a very nice and quiet courtyard style bar/restaurant. The service was again impeccable. It was a short walk to the water, shopping, archeological museum and more. I would recommend it to anyone looking for a little low key luxury.

Partner

10/10

Exceptional

01 Oct 2017

Marsha Lostracco

A Truly Wonderful Place

The hotel was very new having undergone a major renovation in a historic area...the staff was amazing and couldn't do enough for us...the breakfast was excellent and the atmosphere very quaint....

Partner

10/10

Exceptional

17 Sep 2017

Katarzyna

Great stay

Hotel itself is very pleasant and atmospheric. Service is excellent, food is great. Thank you

Partner

10/10

Exceptional

21 Aug 2017

Colin

Incredible! Book it!

This is a fabulous boutique hotel with fascinating rooms!! Lovely people and great food. I would highly recommend. The surrounding streets were not in the best of state but we didn;t venture out so it didn;t matter!

Family

10/10

Exceptional

20 Jul 2017

Dimitra

Nice stay

Nice cozy little hotel at the center of Heraklion.
Newly renovated, friendly staff, great location.

10/10

Exceptional

19 Jun 2017

Mark

Charming

Charming little hotel in a quiet but central neighbourhood. The room was quirky and the bed was the most comfortable I have ever slept in in Greece! A great place to rest after a long journey.

Partner

10/10

Exceptional

09 Jun 2017

Kitty

This hotel was absolutely fantastic in any way!! Very beautiful pittoresk room, super friendly staff and breakfast was great!!
It's a hidden gem right in the heart of Heraklion!!
We enjoyed our stay very much!!

Family

10/10

Exceptional

19 May 2017

Sandra

WOW!!!

Brand new hotel tucked away in a quiet corner and it is a real gem!!! As the name suggests, it did remind me of Venice! The front desk for check-in is tucked away in a tiny corridor beside the stairs and you walk past this to an enchanting little courtyard with bistro-type tables and chairs. Our room was a maisonette with a sitting room (with a double size sofa bed) & kitchenette on the main floor and bedroom and tiny bathroom on the second level. Breakfast was included and it is a FULL breakfast with several types of bread, croissants, ham, cheese AND eggs & bacon! Choice of coffee or fresh orange juice came with it also. The staff are superb - so friendly and helpful!!! I would definitely come back!

10/10

Exceptional

23 Apr 2023

Martin

Herzliche Begrüßung mit Willkommensgetränk durch freundliches Personal. Atmosphäre eines alten Gebäudes mit Innenhof, in dem es auch das Frühstück gab. Schöne Lage nur wenige hundert Meter vom Löwenbrunnen und den Geschäften der Innenstadt.

Leisure Partner

10/10

Exceptional

19 Apr 2023

Patrick

Excellent hôtel, chambre très grande et confortable. Emplacement idéal. Bon rapport qualité prix. Gentillesse du personnel.

Friends_and_family Friends

10/10

Exceptional

02 Nov 2022

VINCENT

Hôtel très bien situé à 10 mètres des rues piétonnes du centre ville.
Le personnel est agréable et disponible.
La chambre était très propre malgré une fuite dans la douche.
Je recommande vivement cet établissement!

Leisure Family_with_children

10/10

Exceptional

02 Oct 2022

Jacques

Excellente location dans la vielle ville. On peut garer la voiture à moins de 5 minutes de marche. Le petit déjeuner est extraordinaire.

Leisure Friends