Name: Porto Platanias Beach Resort & Spa
Address: Platanias Chania, Platanias Beach, 73014, GR

10/10

Exceptional

21 Sep 2025

Kim

Excellent hotel

4/10

Poor

09 Sep 2025

Matthew

Staff was very strange during check-in. They tried to \"offer\" me another room at a nearby property taking me with a golf cart to another building of their about a 1/4 mile away. Apparently they have other buildings not connected to the main hotel and they want more people to stay at those locations since they are unknown however the way they conducted business was very fishy. They would go in the back multiple times to discuss things in private and come back and tell me something and then go back again. Furthermore, we were never notified that the sunbeds directly behind the hotel were pay per use which I would have had no issue with had I known. On the 1st day of using them, I was approached by a man with a credit card machine after laying the sunbed for a 2 hours and still using it and was told I owe him 7.50 Euro per bed and I asked him why and he said it was their policy. I informed him that no one told us and he said it was on the sign near the beach hut area, I looked and there was no sign at all. I paid him but it was a very unneccessary experience and the weird thing is he only charged 1/3 of the guests. He would do a row or two of sunbeds then leave back to the hut. Then there were the random hotel workers asking to give you a massage but do not understand the word No. My friend who booked his own room with them told them multiple times No but one of them proceeded to touch him and start massaging his foot. Very unprofessional. Definitely NOT 5 Stars

Leisure Family

10/10

Exceptional

01 Sep 2025

Laura

We came back for a second year with our 2 boys and loved our stay yet again. We were given a free upgrade to a superior family mezzanine room which was a fab start to the stay. Our balconies overlooked the harbour, our favourite pool and the mountains behind. The breakfast buffet was a highlight, as it was last year, the pools were always accessible and never overcrowded and the safety of the resort meant we were never worried about the boys (10 and 12) going between beach and pool. The room was ideal for our family. The hotel is situated in the middle of loads of family friendly restaurants all serving delicious food and we were able to rent a car for the day easily, with access to the hotel’s free parking also.

Leisure Family_with_children

6/10

Pleasant

16 Aug 2025

Brian

Average, not 5 star standard

Average stay. More top end 3 star / 4 star. Definitely not 5 star.
Good location but everything else below expectation.

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

Senayet

Beautiful ocean view and customer service excellent

10/10

Exceptional

10 Aug 2025

Rosina

Pool in the room was great!!! Staff is excellent. Amaryllis was so helpful and kind. She was so patience in booking our excursions. The only thing I would like to see if blue walls or tiles around the outdoor pool in our room. The beige is blah but otherwise we had a ball.

Leisure Family

4/10

Poor

07 Aug 2025

Gheorghe

I booked this hotel through Expedia, and while there were a few good aspects, my overall experience was quite disappointing.

What I liked:

The location is convenient and close to many attractions.

The hotel is clean and well-maintained.

The food was acceptable — not bad, but not impressive either.

What I didn’t like:

There is a daily fee for using the in-room safe, which feels unreasonable for a hotel in this category.

The room did not have an iron, which is a basic amenity I expected.

Beach chairs and umbrellas are not included — you have to pay extra for them, even though this was not made clear during booking.

However, the most frustrating part of my stay was a serious issue with the reservation. I booked and paid for an All Inclusive package via Expedia, but upon arrival, the hotel claimed I only had Half Board.

To make matters worse, the confirmation email from Expedia did not clearly state the meal plan included in the reservation. It only listed the room type, the number of guests, and my name — no mention of whether it was All Inclusive or Half Board.

This lack of transparency resulted in me being denied the services I had paid for. I felt misled and extremely disappointed. I trusted that Expedia would provide all the essential booking details, and I was not expecting to have to dispute what should have been a straightforward All Inclusive stay.

I strongly advise future travelers to double-check every single detail of their reservation.

Leisure Family

10/10

Exceptional

05 Aug 2025

Dana

The property was in a great location a lot of options .

4/10

Poor

02 Aug 2025

Galina

This hotel is not a 5 star I would rate it as a 2 star. Staff is not friendly. Starting from check in everything was wrong. The day of arrival they told us that we will be going to another hotel because they don’t have rooms for us and that they upgraded our rooms to suites in a sister hotel much farther away. We were meeting at this hotel with my cousin and her husband that we haven’t seen in years, and they wouldn’t extend the offer to them as well, so of course we didn’t accept the offer. After declining, our rooms were magically available. Once we got in our rooms, there was an extra cot in both rooms so I guess those rooms were for a family of three. My kids had their own room and one day one of the staff members walked in the room without notice while my daughter was in the there, asking to remove our stuff so they could take it. This is unacceptable.
The pool beds were reserved with towels and books early in the morning till evening even though no one was there. So getting beds by the pool was a challenge. Also it was not mentioned to me at anytime that in order to lounge on the beach we have to pay 7.50 euros per chair each day. For the buffet dinner we were charged 29.00 euros per person which we were unaware did not include any drinks whatsoever, not even water. If they could charge me for breathing they would. For the money I paid for this hotel, I expected higher quality. I would not go back to this hotel and I will not recommend to my family and friends.

6/10

Pleasant

28 Jul 2025

Julie

Hotel was really clean, food lovely and can cater for all. Did not feel this hotel was value for money. Limited day time activities and a DJ once a week which was awful. For a 5 star hotel it should have better options for the evening.
Also sevixe in dining rooms was poor.

Leisure Family

8/10

Excellent

30 Jun 2025

Valbona

Rooms need some improvements but overall nice property.

Leisure Family

10/10

Exceptional

22 Jun 2025

Nicola

Love the resort, very convenient and clean. On a beautiful beach.

Leisure Family

10/10

Exceptional

01 Jun 2025

Jake

Fantastic

Leisure Partner

10/10

Exceptional

27 May 2025

Susan

Beautiful property. Very clean. All staff extremely helpful and polite. Looking forward to returning!

Leisure Family

8/10

Excellent

18 Sep 2024

Maya

The staff at the reception is very friendly and helpful but the room service doesn’t always respect the do not disturb sign and will not only walk in (more than once) whether you’re still in bed or in the shower but will insist to ask to clean the room even when you say no. It’s unfortunate because the rest of the experience, amenities, site, etc. Was excellent.

Leisure Friends

4/10

Poor

08 Sep 2024

Sefik

Overpriced Hotel with Hidden Extra Charges

First of all, the hotel was definitely not worth the money we paid. Many services that should be included in a five-star hotel came with additional charges here. For example, even if you are an all-inclusive guest, you still have to pay 5 euros for one sunbed on the beach. Access to the indoor pools and sauna costs 20 euros per person, and the water park is also an extra charge. They told us that beach towels could only be changed every two days. Moreover, one of the reception staff members (not all, but this one in particular) was extremely rude. For the price we paid, we essentially just got a bed to sleep in and breakfast.

Partner

10/10

Exceptional

26 Jul 2024

LIAT

ממליצה בחום

הגענו ביום שני למלון עם ילדה צליאקית.מודעות גבוהה, הכינו לה כל בוקר פנקייקים והביאו לה צלחת עם מוצרים ללא גלוטן- לחם, עוגה, קורנפלקס ועוגיות. במלון 5 בריכות, במלון שלהם ממול יש מגלשות בתשלום

Friends_and_family Family

8/10

Excellent

12 Jan 2024

Ayesha

Staff were great. But, the hotel is more like 4 stars rather than 5.

Leisure Partner

10/10

Exceptional

04 Sep 2023

Jones

It was great

6/10

Pleasant

06 Aug 2023

Melissa

The hotel is in a great location and has all the amenities necessary for a family holiday. Was disappointing that there was absolutely no guest/ customer service. All inclusive is terrible and confusing along with the processes and systems the hotel has.
Such a shame for a property that could be amazing.
A let down for our family holiday and won’t return in future.

Business_and_leisure Family_with_children

10/10

Exceptional

05 Jul 2023

Verified traveler

We love it the hotel is nice .

Friends_and_family Family

8/10

Excellent

30 Aug 2022

Verified traveler

4 night stay

Family resort. feels like 1000's of people there. Crowded. If that does not bother you, ok place. Noise at night from pool or karioki irritating.

Friends_and_family Family

8/10

Excellent

02 Sep 2021

Anna

Nice hotel, near many attractions

We had a nice stay, the room was clean and breakfast plentiful. My only gripe is with the beach -- the dried seaweed should be cleaned out daily.

Friends_and_family Family

8/10

Excellent

08 Aug 2021

Verified traveler

Good food, nice rooms can be recommended

The food was good and the rooms were nice and the sunbathing facilities were good IF you managed to get a sun bed.
There were just little things that could have been better such as, 2 times we had problems with our room key and needed a new one, we had all inclusive and should have beennable to have soup when arriving late, but that wasn’t so. The map of the property is not very discriptive.etc.
But all in all, a nice place to stay

Friends_and_family Family

2/10

Poor

07 Aug 2021

I

Don’t stay here

The rooms were dirty , doesn’t look anyrhing like the pictures. Staff are extremely rude. It feels like 3 star not 5 star.

Partner

6/10

Pleasant

27 Jul 2021

Verified traveler

Rooms are not 5 star

The rooms are not 5 star. Super small, no mini bar, only an empty fridge and pretty basic. The other installations (swimming pool and restaurants) are good in general.

Partner

4/10

Poor

01 Oct 2019

Verified traveler

I would like to start by saying that I never wrote a bad review in my life. But this is not a 5* star hotel.
We were all SO DISAPPOINTED, that we requested our money back so we can go to a different hotel, but it was non refundable..
The pictures online look much better than what it actually is. The furniture and most things in the hotel are very old.
You don’t feel like u came to a luxury hotel.
The service is not 5 star. U have to ask for basic things that should be included in the room.
In addition, you have to put £10 deposit per beach towel. You have to pay for bed/beach umbrella on the beach that is part of the hotel.
I would say, that the hotel upgraded our room, which was still not to par what so ever.
Overall, if you want to go to a 5 star hotel, and enjoy the room and hotel facilities, this is not the place for you. If you are just looking for a place to sleep and will be out and about most of the day, the place is fine.

Friends_and_family Family

10/10

Exceptional

26 Aug 2019

Verified traveler

I love this place, and the excellent buffet. I just wish the AC in my room worked. The fan works but no cold air.

Leisure Friends

10/10

Exceptional

21 Aug 2019

J Y

Very friendly and good facilities

Overall it was very good and family friendly place.
I will come back here again in next year.

Family

10/10

Exceptional

07 Aug 2019

Verified traveler

Perfect vacation- we love this resort!

We had a fantastic stay! This was our second time at Porto Platanias hotel and spa. The staff were warm and welcoming especially Anastasia. We had a beautiful room with a sea view and private pool which was great for cooling off. We were surprised with lively welcome touches such as wine fresh cut fruit and cakes brought to our room. Dining as we looked out towards Theodorus island was incredible and the dining room staff were attentive and professional, especially Vassily. The food was simply delicious and even better than our previous visit. It's a small miracle I didnt gain 5 kilos! Greek night was a true experience. Bed was comfortable and shower pressure was fine. We had some problem with the air conditioner not cooling but upon complaint the reception promptly sent soneone to fix it. Only drawback was loud noise at night from poolside games like air hocky tables.
Had a wonderful massage by George at the spa.

Family

10/10

Exceptional

01 Jun 2019

Katie

Reception staff are lovely and friendly! The hotel is beautiful and has many sunbeds by the pool so we always had a lovely spot. The hotel is situated on the busy shopping street of Platanias which is great as there were lots of cute boutiques, shops and really great restaurants along the road. There is a huge variety of breakfast foods at Porto Platanias and the restaurants in the hotel is really good value and tastes lovely too! The spa is big but some facilities were not working properly and the manager there was not too helpful. My massage therapist, Sophia, was great!

Leisure Partner

2/10

Poor

28 Aug 2018

J Y

Double chexk actual hotel website.

Nothing like what I saw in hotel. Com
I choose the family maisonette and in that photo has kitchen and living room n sitting area.

Hotel gave me other maisonette family room with pool view
With my disable mum I chose expensive room with little kitchen. Food is everage.and used left over as well. Beach front is the highlight of this hotel.
Hotel front desk staffs aren't very friendly at all.

Never use this hotel. Pay almost £2300
I am so unhappy
Over all

Family

8/10

Excellent

19 Aug 2018

matilda

Conveniently situated and child friendly hotel

Platanias is a bustly, busy tourist haven which also boasts a beautiful long stretch of beaches. Porto Platanias was a great place to stay with two small children. The staff were very attentive, great with the children, polite , helpful and on the two occasions where the children had an exacerbation of their asthma, the staff called the local doctors and were very supportive . The buffets at breakfast and lunch had a really good choice of quality food. We had no issues of tummy upsets and both children ( one a very fussy about eater) ate like they were going to the chair........the hotel is clean and spacious - we opted for a room with a plunge pool but saying that the pools were never that busy. We were close to a pool where the music was being played loud, but the soundproofing of the room meant that daytime naps were not affected by noise levels . Behind the hotel is a beautiful stretch of sandy and shingle beach with relatively shallow waters perfect for the kids - the loungers and umbrellas are free for guests and unlike other places is well controlled with non guests paying ( so quieter than other popular beaches). We hired a car to be able to explore and travel further afield but you have restaurants , bars shops, chemists all locally if you prefer to stay local. I think if it weren't for the excellent hotel staff and the quality of the meals this hotel would be pretty average but these two factors would make me return again to Porto Platanias.

8/10

Excellent

19 Aug 2018

George

Nice hotel near the beach. The food was excellent.

8/10

Excellent

19 Aug 2018

Verified traveler

Nice but with very very bad beds

Everything was very good but the quality of the beds was very very very bad.

Partner

6/10

Pleasant

14 Aug 2018

Jess

This hotel felt mediocre. The pictures sold us on a different vacation. All in all not bad, we went at the height of European holiday and while the staff was nice enough, the fellow guest were difficult to coexist with. It felt more like a Bermuda knock-off resort, not Greek in anyway. Not a bad stay, but next time I would look for something more authentic.

6/10

Pleasant

13 Aug 2018

Stella

Nice room/service was lacking

The description says the room is partial view but that required a little bit of stretching. The room was nice and clean. Getting the AC to stay on was tricky. The service was not good. Whatever I needed required two or three requests to get it.

Friends

10/10

Exceptional

09 Jul 2018

Marina

We loved our stay! Perfect location & great hotel

Amazing location close to everything. Upgraded my room to ocean view upon check in and I didn't even request it. Comfortable room. We all loved the breakfast buffet. The selection was great. Will definitely recommend to my friends.

Partner

8/10

Excellent

23 Aug 2017

o

Nice hotel.

Nice hotel friendly staff.
Food in hotel not great but overall nice hotel

10/10

Exceptional

09 Aug 2017

Milena

lovely resort

lovely resort, friendly staff, excellent breakfast buffet, good location, would definitely recommend it. the beach is really nice and the area has bars, restaurants, tavernas, shops, pharmacy and anything else you may need.. very pleasant stay overall.

6/10

Pleasant

18 Jul 2017

Amir

Ok hotel - for 3 stars!

to be honest I expected a little more for 5 star rating - genuinely in my eyes this is a 3 to a 3.5 star max.
Especially when you have to pay extra for everything - including a safe!! The distance from the airport etc should have been made a little more obvious - its not that easy to get to. In my view, it was expensive for what it was.

Please be aware that you even have to pay for the beds on the beach every single day you go. Towels you have also hire out. We paid a 2000 for 7 days and I feel it wasn't worth that much.

Also the pool - not enough beds as people take them early.

Noise - room 101 - at 8 am every morning - lots and lot of noise from the kitchen below.

Family

6/10

Pleasant

31 May 2017

Scott

Perfect Hotel for Clubbers

Checked in at midnight into a nice suite - until the aircon leaked water all over the bed. Front desk moved us into a room on the main road - about 200 meters from a club that rocked until 6:00am. If you are on the exterior of the property plan your day (and night) accordingly - probably won't be getting much sleep.

Partner

10/10

Exceptional

31 Aug 2016

caroline

Lovely clean hotel and all very friendly staff

Family

10/10

Exceptional

20 Aug 2016

Verified traveler

Exceptional in every way

This was the second time I've stayed at the hotel and I would stay there again!
It's location is perfect for everything I'd give it a ten if I could😃

6/10

Pleasant

21 Aug 2015

Spencer

Ok place to stay in Platanias

5 nights in a room at pool level. Very loud. Very Basic rooms. Nice beach access.

Partner

10/10

Exceptional

17 Aug 2015

Petros

Very nice hotel. Excelent location. Proximity to t

Very nice hotel, perfect location, beutiful beach clean waters. We enjoyed every minuete of our stay. Very
rich and ideally selected breakfast.

8/10

Excellent

06 Aug 2015

Verified traveler

Great hotel

Only complaint, poor wifi

Family

6/10

Pleasant

01 Aug 2015

Sofi

Pretty resort but staff needs some training/manner

I wanted to fall in love with the resort since you are paying a premium. Rooms are spacious and very clean. Pools are fine except you can't get a chair unless you are up at 7am or after 4pm. Wifi in most of the resort is terrible! Their hotspot doesn't work well, even in the lobby. Only if you are in the VIP rooms can you find a dependable connection. Very frustrating for an expensive resort. My biggest issue was the staff. Front desk staff was fine and helpful. Lots of people were around to help with baggage and questions. My issue is with the cleaning staff and restaurant staff. As a Greek-American fluent in the language, I was astonished to overhear how some of the staff spoke around guests. Do they assume no one is Greek? Lots of Dutch, Polish, Norwegians, and Italians. I overheard in the hallways from the cleaning staff frustration about people not leaving their rooms so that they could clean them and then also in the restaurant when guests showed up last minute or late to their buffet breakfast. I couldn't believe how bitter and frankly lazy they sounded. Very inappropriate to speak badly of guests that way and assuming no one understands them! You don't even need to know Greek to see their outward frustration. I would happily give my money to a smaller establishment who appreciates me, especially in these hard times for Greece. Disappointed I spent so much money considering staff and wifi problems.

10/10

Exceptional

25 Jul 2015

Virenkumar

First anniversary stay

Trip was for our first anniversary which we were after some time to relax. We definitely got this here! Hotel staff were lovely and upgraded us with surprise gifts which awaited our return from Samaria Gorge! Only room downside were two beds rather than a double but beds were comfy still!

Partner

2/10

Poor

14 Jul 2015

Huno

Bad hotel in a cheezy area

This is certainly not a 5 stars hotel. On a rather small land, they tried to squeeze a maximum amount of rooms. Pools are loaded of tourists, you can't find a chair. The cafeteria (not a restaurant) offers a lousy buffet. Even if you paid for the breakfast and the dinner, you have to pay for your water or your soda. No rooms are waterfront. There is a street between the hotel and the beach. And few rooms have a real sea view.
We reserved for 6 nights but left after 4, even if we couldn't have a refund for the last nights...
Don't go there!

Family

10/10

Exceptional

05 Jul 2015

Verified traveler

Porto Platanias

Everything was fantastic. Great location, great service, great room, great swimming pools, great food

Family

10/10

Exceptional

15 Jun 2015

Verified traveler

Beach Vacation

We came to Chania and Platanias as the first leg on our honeymoon and I wanted to stay somewhere pretty fancy. This hotel had a 5 star rating and beautiful pictures. And overall, it lived up the booking. The rooms were very clean, the pools and beach were gorgeous, and the food was amazing. Overall we were very happy. Couple things to note, we went in late May and the Mediterranean was still a little too cold to swim in comfortably. Also the indoor pool in the booking is actually part of the spa and is not available unless you pay extra. My only final complaint and bit of advice is that you return your beach towels a day early. We waited until the night before we left and the towel office was closed and we ended up losing our deposit. Not a huge deal but a little unexpected.

Overall still a great stay at the beach.

Partner

8/10

Excellent

12 May 2015

Lesetor

Holiday

Very nice staff, we had wedding anniversary and the hotel noticed that very kindly
Everything very clean and the pools were in good shape
Food was ok but sometimes not so warm
The beach near the hotel was excellent but not nice that those sunbeds were charged

Family

8/10

Excellent

20 Oct 2014

Chirstoph N

Good price for a good hotel

It's been very nice, very clean hotel, the best in the area I'd say. Thanks a lot, good deal.

8/10

Excellent

12 Oct 2014

for review

good hotel

Friendly staff, the hotel is location is great many restaurants and shops are close by

Partner

6/10

Pleasant

10 Aug 2014

Verified traveler

Not a 5 star but ok

Didn't get room we had booked. First two alternatives were not acceptive and had to make a fuss. Three pools but all small and feels crowed. Breakfast room big where you can sit but to get the food in a different area can be very busy but lots of choice and staff always have a smile. Beach small and not very clean but water nice. Sun bead cost euro 8. Central location and you can walk to all the restaurants.

8/10

Excellent

02 Jul 2014

Pike

Crete 2014

Eveything was great!!! 2 thumbs up!

10/10

Exceptional

28 Jun 2014

Verified traveler

Great location

Excellent hotel,great place for families

8/10

Excellent

15 Jun 2014

Verified traveler

Perfect location on the beach

Great location, very friendly staff apart from 'guest relations'. We booked a double room and were given a room with two single beds stuck together, when we asked at reception the next day they said that's the room you booked and you can't change it but promised to put a double mattress to make it more comfortable, however they didn't actually bother.

Hotel breakfast is average, not 5star standard. Good variety and food is fresh, waiters are extremely friendly and attentive. However the restaurant is packed and often have to wait for a table to be cleaned before being seated.

Hotel has 3 pools which are very nice and excellent bar with very friendly staff. Very clean with games available and activities for children.

Rooms are very clean and spacious. Air con did not always work and it was extremely noisy in the morning with hedge trimming taking place at 7am. Apart from that and the room mix up very good hotel.

8/10

Excellent

05 Jun 2014

Jules of the World

A good choice for a family or couple getaway

Overall, this hotel is a good choice for a week away. But if you value your sleep at night, having a room near the pool bar is a disaster as the noise level is crazy. The only option is to go to bed after 1am.

Family

10/10

Exceptional

06 Sep 2013

Antonia

Perfect

Value for money ! Not luxurious enough for a 5 star hotel but excellent service and staff! Very clean hotel with great facilities Perfect location , very close to all amenities .
Would definitely recommend !

Family

8/10

Excellent

16 Aug 2012

Cyprus

Value for money but not really a quality 5* hotel

Pros:
- more than 4 very large and organized pools to suite your style whether you want quiet and pieceful relaxing place or noisy kids areas, you can find it all
- decent room size with all the facilities you would expect to find (make sure you ask for a recently renovated room otherwise the others are more than 10-15 years old and dont bother paying for side sea view as it is not worth it.
- we found it very cheap for a 5 star hotel in Crete.
- friendly staff trying to accomodate all requests
- Excellent breakfast variety

Cons:
- the rooms were dirty (not to my standards) i.e. the cleaning ladies were mobing the floor without dusting it first and the result was terrible. The bed sheets were not very clean.
- The aircondition was switched off in the morning hours every 1 hour and we had to manually turn it on. Some nights the main aircondition was off and when we turned on the air condition in the room only the fan was working and the air was not cold. The reception area had no aircondition most of the time making it very uncomfortable to sit or wait there especially with all the glass around.
- the minibar in all the rooms was completely empty but luckily the fridge was working so we put our own water in.
- noise from upper floor rooms was terrible because the floor had no carpet (a good and a bad thing)
- Free Internet was only available in the (hot) reception area and nowwhere else ( no signal at all, at least with an iphone, ipad and an android phone)

Family

6/10

Pleasant

24 Jun 2011

Verified traveler

Whi is rating these hotels?

On a recent trip to Greece my crew stayed at a number of \"5 star\" hotels. Each one of them was completely different, this hotel being the worst. Sure there were a lot of pools, but by 9am they were all mobbed by children. The only pool not victimized was the indoor pool at the spa. The buffet was extensive but the quality was average. in Greece 5 star means what? not sure, but if you have problems with tons of children and average service, stay here. if you want more of greece, pass and go somewhere else.

10/10

Exceptional

04 Jul 2026

Katrine

Vi boede på luxury delen nede ved vandet og det var fantastisk. Kun for voksne. Lækre værelser, rent og pænt, god morgenmad og fantastisk service.

6/10

Pleasant

28 May 2026

Bernt Oddvar

Flott uteområde rundt bassengene og hvis du får leilighet mot omgivelsene.
Ene bassengområdet var det så trangt rundt at vanskelig for og bevege seg rundt.
Supermarked på området med dårlig utvalg av softdrikker som vi nordmenn er vant og drikke( ikke cola bare med vaniljesmak og flere typer fanta og med smaker som ikke vi er vante med)
Vi ble plassert bak og da såg vi rett i skog/søppelkonteinere.
Rommene var småe, så vidt vi fikk opp soverom døra til veranda.
Stua var stor med kjøkken krok.
Badet ok med badekarr dusj..
Fint det er klestativ.
Står tydelig at det ikke er liv og reservere solsenger før kl 1000 men da folk kommer til frokost var enkelte senger allerede tatt.
Frokosten var heilt nydelig med alt som kan tenkes men mann går jo fort lei.
Hyggelig personalet.

Partner

10/10

Exceptional

17 Aug 2025

grace

Extremely well managed hotel with friendly accommodating staff. Beautiful surroundings, excellent value for money.

Leisure Family

6/10

Pleasant

27 Jul 2025

Verified traveler

Ikke et 5 stjerners hotell

Det er ikke ofte jeg legger igjen anmeldelser, men nå kunne jeg ikke la vær. Dette er ikke et 5 stjerners hotell. Jeg reiser mye - og på det beste er det 3 stjerner.

Aircondition på rommet funket ikke optimalt, så vi sov ofte uten sengetøy. Kunne ikke bytte rom grunnet fullt hotell. Toalettet fungerte heller ikke optimalt, men det var ingenting å gjøre med.

Ikke betal for all inclusive! Vi lurte lenge på om vi skulle benytte oss av det, så vi valgte å ta sjansen. Det var ikke verdt pengene! Buffen (middag og lunsj) er gjenbruk av restemat som trolig er flere dager gammel, og kjempedårlig utvalg av snacks. Alkoholutvalget var bra. Bruk heller pengene på en bedre restaurant. Det eneste som var positivt var frokosten!

Resepsjonistene var ofte i kjempedårlig humør. Ikke et smil å se eller noen som spurte om oppholdet. De virket ofte irriterte - til tross for at man prøver å prate hyggelig eller med et smil. Men de som fikset bagasjen vår, servitørene og renholderne var veldig hyggelige og serviceinnstilte! Her har resepsjonistene virkelig noe å lære.

Ikke gå på samme smell som oss på stranden. Her må man betale 15 euro for solseng (!) - til tross for at man er gjest på hotellet og solsengene tilhører dem! I tillegg er det plagsomme massører og selgere som tvinger seg på deg og lar deg ikke være i fred.

Det positive var frokosten, renholdet og bra massasje på hotellet, men hit skal jeg ikke tilbake. Dette er et hotell som virkelig prøver å tjene penger på smålige ting.

Partner

10/10

Exceptional

15 Jul 2025

Verified traveler

Det var andra gången som vi bodde på hotellet, första gången var 2023. Frukost, pool, rummet, aktiviteter, framför stranden, centralt I Platanias, perfekt. Ser fram att komma tillbaka.

Friends_and_family Family

6/10

Pleasant

25 Jun 2025

marjo

Ei mikään hääppöinen AI-tarjoilu, etenkin snacksit oli heikot. Ranta kiva, vaikka tuolit maksavat erikseen 15e/pvä. Useita pienehköjä uima-altaita, jää \"resort-fiilis\" vähälle. Kiva henkilökunta, ihanat näkymät ravintolasta, kannattaa mennä ylimpään kerrokseen syömään.

Leisure Family

8/10

Excellent

11 Jun 2025

Amathea Olsen

Fint hotell og god mat☺️

Partner

8/10

Excellent

03 Jun 2025

Sanna

Hyvät tyynyt , siistiä

Leisure Friends

10/10

Exceptional

30 Apr 2025

Nina

In love with this place

Beautiful Hotel resort, just loved it.

Self

10/10

Exceptional

28 Apr 2025

Nina

Det varierte litt på vaskingen av rommene i forhold til hvem som utførte jobben. Ellers et fantastisk opphold ved et nydelig hotell.

Self

8/10

Excellent

29 Aug 2024

massimo

Ci siamo trovati molto bene. L'hotel è accogliente e il personale è molto preparato e disponibile. La spiaggia è a due passi e lungo la strada sono presenti numerosi negozi e ristoranti. Unica nota negativa: uno spiacevole fraintendimento per quanto riguarda l'all day dining, per il quale il cameriere di turno è stato molto maleducato. Fortunatamente il resto dello staff si è dimostrato all'altezza.

Leisure Partner

6/10

Pleasant

22 Aug 2024

JUAN ANTONIO CORRALES DE LA

.

Leisure Family

8/10

Excellent

11 Aug 2024

Trine

Good stay

Loved the room and the view we got. View to the lounge bar and the adult pool. Very nice.
Loved the service from the bartender at Hermes lounge bar, he was so kind and gave excellent service! Worth visiting and chat with him!🌸
Also the location was perfect, close to the beach and the night life in Platanias ❤️

Partner

10/10

Exceptional

15 Sep 2023

Christian

Very nice hotel, clean, and very friendly staff. The area a bit too touristic for my taste, but that's ok.

Business_and_leisure Self

8/10

Excellent

29 Jul 2023

Tatu

Muuuten täydellinen paikka, mutta aurinkotuolien varaus pyyhkeillä alkoi jo kahdelta yöllä😂😂😂

Leisure Family

8/10

Excellent

28 Jul 2023

gabrijela

God og pæn hotel

Et super godt hotel med flere pool. Personalet er suoer imædekomme de og venlig. Der er meget rent og pænt

Hotellet ligger ikke på stranden. Dwr er en trafikeret vej imellem stranden og hotellet.

Hotellet har et kæmpe problem med liggestolene. Folk står op kl 5 græsk rid for at reserevere og perosbalet gør sjællendt noget for at fjerne håndklædwr fea de resverede liggestole.
Jeg har været der i 10 dage og personalet har kun gjort noget på min sidste dag hvor de fjenede håbdklæder for folk der har reserveret men kom først efter flere timer.

Friends_and_family Family

10/10

Exceptional

15 Jul 2023

Taru

Nice holiday with kids

We were traveling with two families, children 4, 5, 7 and 7. The hotel was great! Lots of great pools, great location and really nice two bedroom room. Animation team, which was responsible for the program and especially children / kids club was great. Our kid spent 1-2 hours each day (except one) in kids club and also joined the mini disco in the evening. There were lots of great people in the animation team and our kids loved those people there. There are also really many nice restaurants near by. I can only recommend and we are already planning another trip there next summer.

Friends_and_family Family

10/10

Exceptional

04 Jul 2023

Robert

Great food, great beach, clean and modern hotel

We stayed for four nights with all inclusive. Excellent buffets - three meals a day. Beach is very close and very kid-friendly. There are snorkelling opportunities along the stone pier on the left side of the beach. We also took a two-hour boat excursion to the nearby island, which is recommended. In general, a very comfortable and relaxing stay. Rooms are modern and clean, we had a maisonette for four persons with a small balcony.

Just a few areas of improvement: a) the safety lockers should be included in the price, b) there were very few power outlets in the rooms for charging and there were nowhere to hang towels in the shower room. c) it would have been nice to get a few water bottles daily to the room, as part of the all inclusive deal.

Friends_and_family Family

10/10

Exceptional

06 Aug 2022

Camilla

Flott og sentralt

Flott og veldig sentralt hotell! Ligger rett ved flott sandstrand, og mange gode lunsj- og middags restauranter. Rent og pent, med hjelpsomme ansatte. God kapasitet og utvalg ved frokosten. Et lite minus er for få solsenger ved bassengene og ved stranden.

Friends_and_family Family

10/10

Exceptional

03 Aug 2022

VIRGINIE

Super établissement idéalement situé, plage et piscines, proche des commerces et des restaurants. Chambres super ! Tout le personnel est très sympathique et agréable. En formule tout inclus nous avons passé 10 jours de pur plaisir.

Leisure Family

10/10

Exceptional

13 Jul 2022

Sophia

Was amazing

Leisure Friends

6/10

Pleasant

29 Sep 2021

Emily

Décevant

Nous avons séjourné 5 nuits dans cet hôtel. Nous cherchions le bon compromis pour se reposer dans un ressort tout en visitant la région.
En termes de situation géographique, l’hôtel est bien placé (même s’il s’agit d’un repère à touristes) et situé à 15 minutes de la Canée (notre coup de cœur) et à 30 minutes du port de Kissamos pour ceux qui souhaitent découvrir la beauté de Balos Lagoon.

Pour ce qui est de l’hôtel en tant que tel :
- le personnel est peu aimable
- la chambre mal équipée (pas de cafetière, pas de prise électrique à moins de débrancher une lampe, pas d’informations mises à disposition sur le fonctionnement de l’hôtel...)
- literie médiocre : mon compagnon et moi dormions sur deux niveaux différents car les matelas du lit double n’étaient pas à la même hauteur
- chambre propre mais savon et shampoing jamais rechargés (il a fallu qu’on réclame)
- les piscines n’invitent pas à la détente car enclavées dans le béton, au milieu des logements.

Compte tenu du coup de la vie en Crète, on a trouvé que l’hôtel était un peu cher par rapport aux prestations.

Partner

10/10

Exceptional

19 Sep 2021

Gerhard

Hotel war nach dem Zimmerwechsel Okay

Leisure Partner

2/10

Poor

30 Aug 2021

Verified traveler

Je suis déçu et aucun confort

Manque de hygiène et des repas très basique aucun goût
Des personnel ont manqué de politesse
Chambre bruyant et très sale

Friends_and_family Family

8/10

Excellent

10 Aug 2021

Verified traveler

Cette établissement ne vaux pas 5 étoiles . Propre et chambre nettoyage chacun jour. Personne pour surveiller les piscines. Les gens réservé les transats sans être là de toute la journée. Plage laisse à désirer le sable n’ai pas nettoyé. Nourriture sans plus.

Leisure Family_with_children

10/10

Exceptional

06 Aug 2021

Ulrik Skraep

Super til familieophold

Det er 2. gang vi besøger Porto Platanias og vi kom tilbage fordi det fungerer perfekt til en god familieferie

Friends_and_family Family

6/10

Pleasant

02 Aug 2021

Karina

Dette er maksimalt et 3 stjernet hotel

Dette er ikke et 5 stjernet hotel - max 3 stjerner. Det gamle charter mareridt er tilbage her - kampen om liggestolene om morgenen (selvom det ikke er tilladt, håndhæves det ikke). Flere pools på hotellet men det føles enormt småt. Vi have halvpension og maden er faktisk ok god. Tjenerne søde og hjælpsomme.

Det er et godt mellemturistklasse hotel. Hvis du forventer 5 stjernet, bliver du skuffet.

Derudover er det ret skuffende at booke et SPA hotel, men der er kun adgang til spa'en mod betaling. Fitness centeret har ventekø pga max 5 personer ad gangen og air con her er ikke god.

Friends_and_family Family

6/10

Pleasant

01 Aug 2021

Fady

Upplevelse

Jag kan berätta om det som jag tyckte var mindre bra. Det är att om man avskyr rökare, har en gravid fru eller har barn så är det svårt att undvika folk som röker då det inte finns några restriktioner för det på hotellet över huvud taget. Stort minus för det från oss. Det andra skulle jag säga att maten på hotellet inte var lika gott som på andra 5 stjärniga Hotel som vi varit på som tex Rhodos bay. Det tredje var att det kanske var lite för långt bort från staden (13km). Det är mycket trevligare att gå runt i staden än att gå runt i Platanias området.

Partner

10/10

Exceptional

31 Jul 2021

Maja Louise

Super fint hotel. Ligger meget centralt i Platanias, uden mod vandet med en lille vej man krydser og så er man på stranden.

Vil en anden gang kun tilkøbe morgenmad, og så spise i byen i stedet for at have all inklusive.

Partner

10/10

Exceptional

29 Jul 2021

Hanne

Fantastisk!

Reisen var fantastisk. Menneskene som jobbet der var utrolige høflige og kjekke, og passet godt på covid-regler med tanke på avstand og munnbind. Rommet var perfekt og renholdet som ble gjort en gang til dagen sto alltid til forventning. Frokosten hadde et meget godt utvalg, og antall bassenger i tilleg til stranden, ga mange muligheter innen soling og avslapning på dagen. Resturangen nede ved stranden serverte deilig mat, og selvom vi ikke hadde all inclusive spiste vi lunsj der nesten hver dag. Hotellet var åpent til alle tider, og resepsjonistene var uteolig hjelpsomme om vi lurte på ting. For eksempel hjalp de oss med å få en lege til hotellet for coronatest og medisiner mot infeksjon som en av oss fikk underveis. Selve rommet var perfekt, gode senger med deilig madrass, nydelig bad og en fin balkong. Eneste vi kunne ønsket var flere stikk-kontakter, rommet vårt hadde bare 2.
Ellers var reisen fantastisk, og hotellet sto for en stor del av denne gleden.

Friends_and_family Friends

8/10

Excellent

20 Jul 2021

Søren

Dejligt sted med perfekt beliggendhed

Dejligt hotel midt i Platanias og beliggende ved dejlig strand og gode spisesteder. Indtjekning var lidt kaotisk og forvirrende, men venligt personale og rent hotel. Store værelser og flere pools. Et godt ophold.

Friends_and_family Family

6/10

Pleasant

16 Sep 2020

Verified traveler

Hôtel très agréable ; 5 piscines bien réparties
Bon confort ; petit déjeuner très moyen

Friends_and_family Family

10/10

Exceptional

14 Sep 2020

Ali

War alles wunderschön,sehr gut ,sauber,Groß,sehr nette Mitarbeiter

Leisure

6/10

Pleasant

23 Oct 2019

Verified traveler

Das Personal war sehr nett und hilfsbereit. Unser Zimmer war sauber und geräumig. Dass Essen vom Buffet war lecker, vielseitig und abwechslungsreich. Es hat ein kostenloses Parking, was für uns super war, da wir eine Auto gemietet hatten. Der Strand war leider sehr überfüllt und die Sonnenschirme und Liegen sind schon sehr alt und runtergekommen. Man musste für diese jeden Tag bezahlen (6 Euro), was ich für ein 5* Hotel peinlich finde. Am Pool konnten wir uns kaum aufhalten weil bereits um 8 Uhr morgens jede einzelne Liege mit einem Badetuch besetzt war.

Leisure Partner

8/10

Excellent

19 Sep 2019

Verified traveler

Bewertung als 5 Sterne Hotel
+ schöne Anlage, sehr sauber, solider Service
- komplizierte Organisation Frühstück, Buffet könnte vielfältiger sein

Leisure Partner

10/10

Exceptional

16 Sep 2019

Manuela

Struttura grande con piscine ben tenute, camera confortevole, colazione varia e abbondante