Name: Leoso Hotel Leverkusen
Address: Am Büchelter Hof, 11, Leverkusen, 51373, DE

4/10

Poor

22 Jun 2026

John

Building is under renovation with multiple floors without A/C. Staff was helpful but many amenities are not available because of construction and the heat was extremely difficult to deal with in the rooms that haven't been renovated.

Friends

4/10

Poor

10 May 2026

Vincent

Not really the condition you want to find your hotel after a long day

Self

6/10

Pleasant

19 Dec 2025

Russell

ok if you like never ending building sites !

Friends_and_family Family

6/10

Pleasant

18 Dec 2025

Nicola

Rooms clean but dated and 1/2 hotel under construction

Leisure Family

2/10

Poor

12 Dec 2025

bernard

The room was fine but the hotel was literally a building site.Reception is in a bedroom on the third floor and we couldn't get in when we came back at midnight.

Partner

6/10

Pleasant

11 Dec 2025

Liam

Staff extremely helpful and friendly. Great location to Bay Arena, however hotel is a building site, no restaurant / bar, exposed wires everywhere. Rooms very dated, fridge didn’t work. Good for a couple of mates for quick access to football / train station but wouldn’t recommend for anything else.

Friends_and_family Friends

2/10

Poor

11 Dec 2025

Paul

Undergoing major renovation. No bar, no breakfast, no facilities at all. Why were we not informed of this in advance?

Leisure Partner

6/10

Pleasant

11 Dec 2025

david

The hotel was getting a lot of building work done, so reception etc wasnt good.
But the room had recently been renovated and was excellent

Self

6/10

Pleasant

08 Nov 2025

Jillian

Staff was excellent. Welcoming, helpful, professional. They should be credited for trying to make the best of awful hotel. Property looked like a bombed-out ruin. Boarded windows & no carpet in what should've been a lobby leaving broken concrete floor. Nothing worked in room, old hair dryer was actually sparking, TV remote needed batteries & fridge warm & smelly. Carpet was filthy. They claimed to be remodeling but no workers on site.

Self

10/10

Exceptional

16 Oct 2025

Spela

Just a quick note to say that my stay at the hotel was all good – everything went smoothly, and I had a comfortable experience. Thank you for the hospitality!

10/10

Exceptional

11 Oct 2025

Gaute

Quiet and clean. Good service.

8/10

Excellent

08 Jul 2025

lisa

Staff were so helpful

Although the hotel was undergoing renovation, our room was immaculate and comfortable, there was no bar but offered soft drinks on the temporary reception. The staff were so helpful with all of our needs and ordered taxi for us. I really appreciated the helpful service from the staff…thank you, I would definitely stay again

Partner

10/10

Exceptional

08 Jul 2025

Mpatisi

Very courteous, friendly and helpful staff.

Leisure

10/10

Exceptional

11 Nov 2024

Sean

On the Damrak, what else to say

Business_and_leisure Self

8/10

Excellent

29 Aug 2024

XIANGYU

Everything is good

8/10

Excellent

18 Jul 2024

Lawman Hin Cheung

About 10 mins walk from
Subway station and mall. Park and River behind hotel.

Leisure Family

10/10

Exceptional

16 Jun 2024

Gerhard

Ones a year, I visit the Leverkusen area and doing so since 2011. Over those years, I have stayed many times in this hotel. It used to be a branded member of the Best Western group. Now it is a newly renovated Delta hotel. Delta hotels are part of the Marriott group branding which is participating in the Marriott Bonvoy travel program.
On some websites you’ll see this hotel under the name LEOSO. However, it is the same hotel that recently has undergone extensive renovation. The new comfort, superior or deluxe rooms are completely remodeled. This time I stayed in a comfort room (see pictures).
Each room comes with individual adjustable air conditioning, a small refrigerator, safe, NESCAFÉ coffee maker and plenty of space to sit, work and stretch out to watch TV. The power outlets are equipped with lightning sockets and can charge mobile devices directly. The hotel provides NESCAFÉ pods, tea and water in those rooms.
The bathrooms features a spacious walk-in shower or bathtub. Shower gel, shampoo and conditioner is provided.
The hotel staff is and has always been outstanding! The receptionists are very friendly, professional and helpful. The room service stuff-members are great too and making sure to refill coffee pods, tea bags and water. The cleaning personnel is doing a great job and making sure to freshen up the rooms daily.
Delta By Marriott in Leverkusen is my favorite hotel in the area and I highly recommend it.

Leisure Self

10/10

Exceptional

24 Apr 2024

Anna Maria

The entrance was difficult Ulf. We are a bit older and had trouble with our luggage using the steps. The ramp was nice, but had no railings to use it safely. The rooms were wonderful, clean, and comfortable.

Leisure Partner

10/10

Exceptional

15 Apr 2024

Heli

Was under refurbishment so was understandable why it did not look the best when first walking in. But the inside, rooms and view was brilliant. Staff are all friendly and helpful. Very close to the city centre, train station and BayArena too!

Leisure Friends

10/10

Exceptional

13 Apr 2024

Matthew

Great venue and staff was extremely helpful. Very close to shopping area and trains to Cologne and Düsseldorf. Would definitely recommend.

Leisure Family

10/10

Exceptional

28 Aug 2023

Yijia

It's amazing. The room is good.

Business_and_leisure Self

4/10

Poor

01 May 2023

Paul

Poor

Room was in poor state, very badly stained carpets, ripped curtains, awful marked bathroom sink, etc..... The fridge didnt work (fixed next day), the coffee machine didnt work, despite reporting it each day for 3 days. On the 4th day l unplugged it and took it to the reception desk and asked for another one, which then arrived, but no coffee with it! Was told l should come to their front desk every day and they would give me one coffee pod! Room service left used cups and glasses, too.
Btw .... was unable to post photos with this review, otherwise all above could be shown!
Should have believed the other reviews!

Business

6/10

Pleasant

09 Apr 2023

ERTUG

friendly welcome whem we arrived to hotel at midnight.. but dirty room, prepayment park area are not goow.

6/10

Pleasant

21 Oct 2022

david

Renovation work going on. stopped at 7 each evening.
Bar not available or restaurant. Be ideal when finished the work.

Very limited uk tv stations

Business

10/10

Exceptional

14 Oct 2022

Michael

Nice hotel for the price, friendly staff.

Leisure Self

4/10

Poor

06 Sep 2022

Russell

Being refurbished nothing open not told

Hotel having refurb nothings open. Did not say that when booked. Very poor not to tell me

8/10

Excellent

23 Oct 2021

Bo

Nice place to stop for the night.
Slighly digficult to find after leaving A1

Friends_and_family Family

8/10

Excellent

29 Sep 2021

INC

welcome back~!!

always happy to stay in this hotel

Business

6/10

Pleasant

10 Feb 2020

Lars

Bad service in restaurant, only evening. rest was okay

Business

6/10

Pleasant

24 Jan 2020

Arindam

Only issue was with cleanliness... The carpets are super old and dirty... there were hairs in the drawers

Business

8/10

Excellent

12 Dec 2019

Sakshi

Overall ok

It’s was for the third week I stayed in best western Leoso Hotel Leverkusen but last stay was not as pleasant as earlier ones. So overall it’s nice as rooms are spacious and free minibar .
But the coversheets i didn’t find so clean but as it was near to Rathaus Galerie and leverkusen mittebhbf booked it for my business trip.And also others options were not available

Business Self

4/10

Poor

03 Dec 2019

Richard

The pictures showed something different. Our room was supper old and small. Good for just sleeping!.

Friends_and_family Family

10/10

Exceptional

30 Nov 2019

Verified traveler

Great place.

Self

4/10

Poor

08 Oct 2019

Verified traveler

Room was filthy and they didn’t even clean it up the first day. Breakfast was good but next time I’d look at other options

Business Partner

8/10

Excellent

07 Oct 2019

LEE LiNG

Hotel is a bit out dated but room is big. Overall is good and comfortable stay for my business trip.

Business

6/10

Pleasant

05 Oct 2019

LEE LiNG

Overall good and basic hotel

Business

6/10

Pleasant

17 Jul 2019

Verified traveler

The stay as ok but alot have changed in this hotel, like you have to pay to use tge pool, unfruendly staff, bad customer service, getting any thing fro site is an issue example ice for you room etc, no kn owledge of understanding guest, i brough extra guest this time and they said they won't come back to this hotel

Leisure Friends

6/10

Pleasant

05 Jul 2019

Simon

not a hotel for the summer months

hotel specifies Air-conditioning in its room specification, however this not accurate. This makes the hotel uncomfortable in the summer months. additional the hotels rooms are very tired and in need to modernization / refurbishment.

2/10

Poor

22 May 2019

Brenda

The House Of Horror’s

Upon arrival (about 5pm), we found one employee at the front desk who had a line of four customers trying to check in. After some 10 minutes or so, we were helped and at the conclusion, there were an additional four people waiting to check in. Then we found our tv wasn’t working and the hairdryer also stopped working. There was no resolution to these problems. We were also suppose to have a King bed, but received 2 singles instead and we were simply told sorry, there was nothing that could be done. To top it all off, we were told the restaurant was closed and would not be available during our stay.

Partner

8/10

Excellent

27 Apr 2019

Anna

I was travelling for attending a funeral, and booked this hotel spontaniously,i was very pleased with the friendly staff and the location.

6/10

Pleasant

07 Apr 2019

Verified traveler

I dislike kinda of smell in this hallway of my room strongly and have got dirty--dental floss near the bed. Hope you put nice scent or check any used item like trash on the floor in the room.

Leisure Partner

8/10

Excellent

31 Jan 2019

Verified traveler

-

8/10

Excellent

31 Jan 2019

Paolo

Great Hotel,even better after the works!

It's not my first stay here ,I've been approx. 4 or 5 times before, and it is very convenient to stay at, if you need to be near Koln or the big city, but without such a high room charge.The train that connect you to the city & fair is less than 5 minutes walk from the Hotel..and the ride in will take just 10 minutes or so (depending on which train you get!)..The Hotels standards have just dropped a little on the past few occasions as it is overdue for some maintenance.however the staff did tell me that they are actually currently working on it now, as we speak, & indeed each room had no central heating, as last time, only the use of a small convector heater, so make sure you return in good time to switch it on before you settle in for the night, to warm up the room enough!

2/10

Poor

01 Jan 2019

Tom

Room next to the ventilation, too warm, had to wait 3 hours to get into our room. Breakfast too expensive

6/10

Pleasant

17 Dec 2018

Verified traveler

The hotel was lovely on arrival and the staff was very friendly. We arrived at 2pm and check in wasn’t until 3pm as there wasn’t anything to do near the hotel we decided to wait in reception until 3pm. I did ask if our room was ready by any chance and unfortunately it wasn’t, this was fine as we were under the impression we couldn’t check in until 3pm anyway. However 3 pm soon came around so I went to the reception desk to ask if we were now able to our room and we were told that it wasn’t ready, this was very disappointing, me and my partner had such a long journey and just wanted to chill out and relax before exploring the city. The receptionist asked if we could wait 10 mins and he would check for us and apparently nobody was answering. 15 minutes went by and we was still sat there and hadn’t been updated, again I went back to the reception desk to ask what was going on and was told that they don’t have any answer so we will have to wait. I explained to the receptionist that this is a bit ridiculous now. As soon as I showed my disappointment our room all of a sudden appeared to be ready. We went to our room and everything was fine apart from some really loud noises that was going off from the maintenance work that was being carried out but we was warned about this in reception. However they did say that this wouldn’t distract our nights sleep the following morning at 7:45 the noises started again waking me and my partner up.

10/10

Exceptional

02 Oct 2018

Verified traveler

Nic room. Staff very attentive. I like this hotel

6/10

Pleasant

13 Sep 2018

Jim

The rooms were in need of updating, they had AC in them ,but it was broken. Room was clean and was within walking distance of Bay Arena

8/10

Excellent

09 Sep 2018

vannan

Nice hotel close to town

Nice hotel excellent staff very helpful best part of the hotel. Breakfast was pleasant. Room could be cleaner, but overall very pleasant.

4/10

Poor

13 Aug 2018

Bernard

Mice running amok.

Rooms where ok but need a bit of up dating. Do not eat in restaurant as mice running amok.Reported to desk but nothing we could see done about it. Restaurant open that evening. We would not stay there again.

Friends

8/10

Excellent

31 Jul 2018

Carl

Perfect short stay.

Hotel was nice breakfast was excellent. Could do with a slight update in rooms but all in all fine no problem.

Friends

10/10

Exceptional

23 Jul 2018

Liam

Excellent experience

The hotel is showing its age, but everything else about our stay was perfect.

10/10

Exceptional

10 Jul 2018

Areita

The hotel was ok. Perfect location. The breakfast was good

Friends

10/10

Exceptional

28 Nov 2017

Clive

Good hotel

Good hotel, well located for local facilities and business area

8/10

Excellent

09 Sep 2017

Stuart

BW Lever

ever

4/10

Poor

30 Aug 2017

Stuart

Decent location to rail link for Gamescon

3 star hotel at 5 star prices. Wouldnt recommend, no A/C and no free water.

10/10

Exceptional

04 Jul 2017

Colin

Great place

Excellent service and a great breakfast

Family

6/10

Pleasant

11 Mar 2017

TOM

The room had multiple stains on the carpet. Otherwise the room was OK. Close to train station to get to Duesseldorf or Cologne.

8/10

Excellent

04 Mar 2017

Verified traveler

Love it

8/10

Excellent

13 Feb 2017

Verified traveler

Ideal for train station and buses

An excellent hotel, rooms large if not a bit outdated. Will definetly stay there again. Breakfast first class.

10/10

Exceptional

07 Sep 2016

Gerhard

bEST WESTERN LEOSO Leverkusen close to Cologne

For a couple of days I stayed in the LEOSO Hotel Leverkusen again! I stayed here already a couple of times during the last years and was never disappointed. I very much appreciate the kindness of all employees. It seems like every employee loves to work here and want to make guests feel comfortable. The rooms either have a queen or 2 twin-bed setup. There is a desk and table for two. Rooms are air conditioned. WIFI is complimentary available. There is a pool and sauna which is very nice if you had a long day. I missed the breakfast ones and that’s a bummer because I love it. Sometimes I order over- easy eggs and they will be made hot and fresh. Juice, tee, coffee, milk and more will be offered every day. Fresh fruits, yoghurt and German jam to spread on my favorite kaiser rolls as well as different kind of cheese and cold cut. Hot sausages, scrambled eggs and more are offered too.

6/10

Pleasant

10 Aug 2016

Maximilian

Hotel needs an upgrade

10/10

Exceptional

28 Feb 2016

Verified traveler

can't wait til next season

went for a football game,ground was approx 10 mins walk through a park past leverkusens training pitches,could see it very clearly from my room.
railway station under 10 mins walk.
don't think you'll get any nightlife there on a sunday though...the place is dead apart from a kebab shop,kiosk and an amusement arcade/bar.
nothing happens in germany on a sunday night though anyway.

10/10

Exceptional

09 Dec 2015

Jorge

Good hotel

The hotel was nice, the room was very spacious, comfortable and clean. The breakfast was really good, lot of options in the buffet. It's really close to the main station and to a shopping mall.

8/10

Excellent

12 Aug 2015

Connor

The hotel was nice, the on site restaurant is very good if you like steak, a bit light otherwise. The only things stopping the rooms being completely 1970's in style is however the flat screen TV on the wall.

The rooms were spotless and the staff were very friendly. The hotel has good links into Cologne with a train every 20 minutes or so. I had a pleasant stay and look forward to staying their again.

6/10

Pleasant

22 Jun 2015

S

Clean hotel with decor stuck in the 70s/80s

The Bar and reception staff were lovely and deserve high praise. However, the majority of the restaurant staff at the breakfast buffet were extremely rude and just gave us the impression we were really bothering them when we asked for Ice cubes for our drinks.

The hotel facilities are clean but just a bit dated. The Sauna and Pool are really a welcome bonus when you are travelling on business.

10/10

Exceptional

08 May 2015

Verified traveler

Sport tournament in Cologne

It was a little difficult to locate (I missed the sign at the round-about), and difficult to figure out where to initially park, but the location was very close to the venues I had to be at. I definitely would recommend this hotel to others.

8/10

Excellent

25 Apr 2015

Verified traveler

Hotel

Wifi sorted quickly...close to football and station. Clean and friendly. Bit upset

10/10

Exceptional

07 Feb 2015

Verified traveler

Great!

Brilliant staff, comfy room, close to station and the football

4/10

Poor

26 Nov 2014

Verified traveler

convenient location, smells terrible

convenient location, smells terrible, not worse 2 stars

8/10

Excellent

28 Oct 2014

Alan

A good way to visit Koeln.

We spent New Year here and decided to come back for a long weekend. All staff were friendly and helpful. The breakfast was very good. The room was spacious and clean. The car park was dearer than quoted in the room documentation but it was secure. The closeness to Leverkusen city centre is useful (if only Leverkusen had more night life!) but closeness of Koeln 24-hour S-Bahn is very good and makes this a good base for the region.

Partner

8/10

Excellent

20 Sep 2014

Verified traveler

But upset about paying for breakfast in room. Never been charged before.

6/10

Pleasant

09 Jul 2014

Jonhur

Thank goodness for the staff

The friendly staff and the price make up for the dated hotel!

6/10

Pleasant

20 Jun 2014

norm

rooms are plentiful size. bed and bath are clean and comfortable. excellent and fast wifi signal. nearby a modern shopping mall for convenient shopping. breakfast has good variety, but the quality is lacking. perhaps suggest heading for breakfast earlier before food gets stale.

the guest information book in the room states certain toiletries are complimentary. after asking front desk for items like a razor, i was informed it would be 2 euros after walking away with it. 2 euros is not alot of money, but guests should be informed there is a charge/fee straightaway. maybe its just me, but if something is posted as complimentary and i ended up paying for it, i become very displeased. inconsistencies like this will make me select another hotel in leverkusen the next time.

2/10

Poor

10 Jun 2014

Shahin Montazer

Not recommended at all

Old Hotel, room doesn't have any air conditioner or even a fan, you can open the window but there is no screen for the window with lots of bugs, staff are not friendly at all. Don't wast your vacation there.

Family

8/10

Excellent

01 Jun 2014

Sharon

COnvenient stopover, nice pool

Two night stop over max but friendly staff

Family

8/10

Excellent

23 May 2014

sandeep

Well located

Minutes from train station personally liked the stay, staff was very forthcoming, loved leverkusen.

6/10

Pleasant

20 May 2014

Jeff

Convenient Hotel between Dusseldorf and Cologne

Hotel location was very convenient as it was located within walking distance to the Leverkusen Mitte train station. The RE would take you to Dusseldorf or Cologne in approx 20 minutes. Overall the hotel was nice. The carpets and decor is very dated and the elevator waits can be long when on the upper floors. Restaurant and bar was good. Pool and sauna were a plus as well as the included breakfast and very reliable internet. I would stay here again.

10/10

Exceptional

28 Apr 2014

Verified traveler

Convenience for food and shopping

This is a good quality, quiet hotel.

6/10

Pleasant

07 Apr 2014

Betty

It Was Alright!!

The room was nice, we are a family of 4, so we got a room that came with 2 queen beds. The view was nice, we got to see the downtown area and the lights were nice to see at night. Room service was expensive, but it was alright. I was hoping that the menu would change daily, but it didn't. The only thing that was negative, was that not all rooms come with refrigerator or microwaves unless requested at the time of booking. We asked to change rooms with those amenities and were told that one would be available the next day for 20 euro more. We agreed, but come to find out that they did not have any rooms available the next day for us and therefore we ended up staying in our same room. With kids, it's essential to have those amenities. Sabastian the hotel staff not only lied about the room availability, but was not scheduled to work the next day to face me. How convenient. Otherwise the staff were friendly, and helpful. They spoke English which helped out greatly. The location was further from the chocolate museum and cathedral. Driving around looking for parking was a terrible. Otherwise a lovely stay!!!!

Family

6/10

Pleasant

12 Mar 2014

joyce

Thought better of best erstern

Stayed here before for business trips and had great exeprinces where we thought would get again.Afraid not! Arrived sat night went into restraunt for meal no one around. Went looking around hotel for a member of staff who when found asked us to change tables as she did not want to disturb the table we were at. Meal ok but expensive.
Next day at breakfast again no staff to serve coffee had to fond ourselves this was yhe case for all three days we were there. My husband requested to fried eggs to be cooked which took over 15 minutes to arrive and were un eatable as tbey were rubber where they had been left the second batch was not much better.
The rooms were clean and tidy but over heated everyday we turned the heating off only to find it on again on our return. On departure neither lifts were working and a workman took pity on us taking us down in the staff lift. On checking out we found out we could have ordered flasks of coffee complimentry for our room surely this service should have been offered on arrival
Greatly disappointed

10/10

Exceptional

18 Dec 2013

Wade

Best place

This place is best place for comfort & business :)

10/10

Exceptional

02 Nov 2013

Verified traveler

Lovely hotel

Nice and clean...convient to football and train station

2/10

Poor

26 Oct 2013

Patsy

Good if you want to attend a football match

I can only conclude that the proximity to the football stadium ensures enough trade to this hotel that they don't have to worry about how it appears. I found the rooms to be shabby and in need of a refurbishment. It's true that everything was clean if you ignore carpet stains. The staff were helpful and friendly which is always a positive point. Nevertheless the restaurant left a lot to be be desired and I would be reluctant to book here the next time I am in the area.

4/10

Poor

17 Oct 2013

Verified traveler

Best Western Leverkusen

Hotel is tired reday for a make over but the staff were ok . 8 Euros for the car park !! The lift was so slow ended up using the stairs most of the time.
Food very average

8/10

Excellent

15 Oct 2013

Iestyn

An excellent weekend!

The staff were very helpful and friendly. The breakfast buffet was excellent, with a very wide range of choices. We had an evening meal in the Restaurant on the first night, the menu was a little limited but when the food arrived was top notch. The waiter (his name was Werner I think), was very nice. The rooms and some of the decor in the hotel is a little dated but is otherwise clean and comfortable. Overall I was very happy.

8/10

Excellent

30 Sep 2013

Evija

close to the transport

Evrything was very good just pool wasn't on good condition and breakfast could be better. Could be some fruits and vegetables - something fresh.

8/10

Excellent

24 Sep 2013

Keith

Hotel is Good, clean ect.

But could do with a renovation.

8/10

Excellent

02 Sep 2013

Lloyd

Excellent, Pleasant and Friendly

I traveled to Germany and Best Western Leverkusen Hotel for the second time in two years because of Gamescom and I felt I couldn't go wrong with my hotel selection.

Everything was to be as expected and the service really went the extra mile this time round.
Credit must be given towards the male waiter who provided us with excellent and comical service during out meal.

Deciding on whether or not to attend Gamescom 2014, but if we do go ahead with the idea we won't have to look far for our hotel!

Regards to the hotel staff
Lloyd

10/10

Exceptional

27 Aug 2013

Verified traveler

Nice hotel, Good food and a reasonable price

I would recommend this hotel to a friend. I used this hotel for Gamescom and it was close to the trains meaning it was easy getting to the station and back each day.

8/10

Excellent

24 Aug 2013

TPSou

Fine hotel for the Koelnmesse

Stayed here for Gamescom, was about a 10 minute walk to the train station and then a twenty minute ride (3.70 euros) to Koln Messe/Deutz which is where the event was held, trains run 24 hour although the walk back to the hotel can be a bit dark and lonely!

Hotel itself was fine, large rooms and a powerful shower, with a good buffet breakfast. Incredibly helpful desk staff who could put up with my lack of German, great stay for a good price.

8/10

Excellent

19 Aug 2013

Verified traveler

Great kids play area

The hotel was good and there is a great area for kids to play and to walk around before you have a meal. The staff were helpful and did speak in English . The only down side was that the cooked breakfast was cold and this sort of put you off eating there , The evening meal was hot and plentiful

10/10

Exceptional

17 Aug 2013

Verified traveler

Great hotel

Very nice, I enjoy the swimming pool and it is close to the BayArena and train station

8/10

Excellent

09 Aug 2013

GN

Nice pool

Really enjoyed our stay, staff were very helpful, breakfast was good. Kids really liked pool.

8/10

Excellent

10 Jul 2013

Mali

Great for SummerJam guests during festival : )

Spent 6 nights there recently whilst attending SummerJam reggae festival, Staff were super friendly, Great Vibe with Werner the Austrian bar tender, what a gentleman, Met some very cool people there and the pool was nice too..Danke Best Western..See you next year : )

6/10

Pleasant

09 Jul 2013

Alexander

Best Western Leverkusen

Ok hotel but a bit out of date. Great swimming pool. Breakfast ok but really nothing special. Staff friendly and helpful.

Family

4/10

Poor

14 Jun 2013

Verified traveler

Very Disappointing!!

This hotel is nothing how the pictures on Expedia have posted. Just know that if you choose to stay there based off of their pictures they are very deceiving and you will be very dissapointed. I'm assuming those pictures are from when the hotel was brand new. The hotel right now is not very clean and worn down and not how the pictures perceive them to be. The breakfast was not bad and it was pretty close to the bus and train station so that was a plus. The staff was not very friendly or knowledgable of anything including the English language. Not a bad place to stay just for a night or two but don't expect much.

2/10

Poor

12 Jun 2013

Verified traveler

Close to mall, but look again

The hotel is not what I would associate with a Best Western. The décor is 80's, a/c did not cool the room at all and could not keep the window open due to the bugs and no bug screen. The TV was a small 14\" CRT and there was no fridge. For the price paid, I expect better. I have stayed at other BW's and the stay was much better.

Family

4/10

Poor

08 Jun 2013

Jean-Francois

Not better than a 2 star hotel!

Hotel is closed to a mall and it is very quite but it looks like a hotel built in 1960 that have not been refurbished since then. Restaurant could not serve dinner because too many hosts wanted one... Kind of experience you would not expect in a hotel.

8/10

Excellent

26 Feb 2013

Brisbane Nomads

Mix of Feelings

Arrived at the train station late at night and trudged through the snow with our suitcases, as we felt a taxi would not appreciate a short trip. We had lost our carefully printed directions. Not much english from the locals but we eventually found our way. A Warm reception and easy checking in. The room was OK but dated. Breakfast was plentiful with many choices and pleasant staff. We left our do not disturb out while at breakfast at 7.30am and returned to finish getting ready to leave at 9am. When we returned that night the room had not been touched. In a 4 day stay we had clean sheets once. We walked to the station and back each day, no problem. the staff were pleasant in every way at all times. Free Inertnet was very good. Only disappointment was housekeeping. Would probably not stay again when everything we wanted was in Cologne but not unpleasant.

6/10

Pleasant

14 Feb 2013

Verified traveler

Acceptable

The hotel is dated, but the excellent service from the staff makes up for this. Free wi-fi and breakfast add value.