Encantada Casa Boutique SPA

10/10

Exceptional

06 Jun 2026

Rachel

Beautiful location! Helpful staff. Be prepared for steps to get to and from the historical sites.

6/10

Pleasant

21 May 2026

Sam

Very noisy hotel. If you try and sleep there are people (incl staff) making a lot of noise and it echoes throughput the hotel. Also it isn't in a convenient location, wouldn't stay again unless they worked on soundproofing.

Self

10/10

Exceptional

01 Apr 2026

James

The hotel was very good. Clean, everything in good condition. Linens, bath and bed sufficient and clean. Staff friendly and helpful. Reception staff spoke English.

Breakfast was eggs to order and plenty of other things that support.

Couple of things should be noted.

First: the hotel is a bit difficult to get to and taxis may not take you all the way to the hotel.
If the taxi will not go all the way I suggest to go to the Plaza San Blas and then you walk from there. It’s not a long walk. If you have large or heavy luggage a different place may be better.

Second: the rooms have radiators but they do not work all night. We found the blankets to be adequate but the bathroom will be cold in the morning. The hotel does supply hot water bottles.

I’d stay again but do take the above into account when making a choice.

Family

10/10

Exceptional

28 Mar 2026

Rachel

My son and I stayed at this property in Cusco for one night, and if I were to go back, I would stay there the whole time. From the location to the property itself to the service, it was wonderful.

My room was immaculate and I had amazing views of the city off my balcony. The breakfast was equally amazing. There is a “fried egg bar” where we choose ingredients to have an omelette made. Along with the accompanying Peruvian buffet style breakfast, there were more than enough choices for anyone.

The neighborhood was walkable and had many restaurants and shops and was a short enough distance to historic center to walk. This was our favorite hotel out of 4 hotels we stayed in Peru.

Family

10/10

Exceptional

08 Feb 2026

Tristan

I had an amazing time! The staff were helpful and friendly, we felt super safe and will definitely be coming back.

10/10 and highly recommended spot for Cusco. Walking distance to everything!

10/10

Exceptional

24 Sep 2025

Shelcy

Gluten free bread on the breakfast spread people - game over this wins! Ambiance, cleanliness, day of massage arrangements, cozy hot water bottle to warm the bed when we arrived so late after some travel hiccups. Had a balcony room and it was a lovely spot to sit. Doors not soundproof, and sound carries floor to floor up the central stairs. If the hotel calls a taxi, they come right up, but if your taxi drops you off you might get dropped a block or two away due to narrow/one way/not necessarily for a car traffic roads. Delightful neighborhood for art/shopping/food.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Katherine

Excellent customer service. Comfortable and lovely hotel.

Partner

10/10

Exceptional

15 Sep 2025

Karina

We absolutely loved this place and especially the staff were very kind and attentive

10/10

Exceptional

19 Jun 2025

Susan

This was a cozy and beautiful place to stay. The staff were very attentive and although there is no heat in the rooms, the hot water bottles were a blessing to warm up the bed. I loved my stay at Encantada Casa!

Leisure Self

10/10

Exceptional

26 May 2025

Karin

The property is beautiful and the staff is wonderful. There is an outside garden. If you need a taxi they call one and set it up for you. It was a wonderful experience!!

Leisure Family

10/10

Exceptional

21 May 2025

Presley

Beautiful space and kind helpful staff.

10/10

Exceptional

17 May 2025

Presley

Great staff. Kind people. Loved the breakfast!

10/10

Exceptional

02 May 2025

Lauren

Extremely friendly and accommodating staff. Very clean rooms and nice location. Would stay here again.

Leisure Friends

10/10

Exceptional

28 Apr 2025

Sarah

Great hotel in San Blas

This was the perfect hotel to acclimatize to the high altitude. Enjoyed unlimited coca tea and loved the hot water pouches at night to make the bed warm and cozy! Breakfast was good, especially the made-to-order eggs. They did charge a lot for drinking water and the hot tub use was too expensive to justify for a solo traveler like me this trip. I had the room on the third floor with the balcony. I’d stay here again!

Self

6/10

Pleasant

28 Apr 2025

Laura

We reserved the Encantada because of the views and payed extra for that but they did not acknowledge that. We were there before and after Machu Pichu as we complained we were given a better room the second time around. The view was very nice. Our first bathroom had ants and the second one was dirty. I did not like that they do not provide water in a place where you can not drink or wash your teeth with tap water. They sold the water bottles much more expensive than on the markets. The breakfast ladies were very nice but breakfast was a little bit overcrowded so you needed to wait for coffee or forks and spoons.

Leisure Family

10/10

Exceptional

13 Dec 2024

Claudia

We had the most wonderful stay at Encantada Casa Boutique Spa! The rooms were spotlessly clean, the grounds and view of the city were so beautiful, and I cannot say enough about the quality of the staff and manager. I highly recommend them!

Leisure Family

10/10

Exceptional

26 Oct 2024

Angela

It was a great place to stay

Leisure Self

10/10

Exceptional

30 Aug 2024

Martin

Juste une note constructive concernant l’insonorisation des chambres et le choix de la musique qui joue à la terrasse extérieure avant qui dérange durant une partie de la journée; on aime mieux entendre la musique typique du pays lorsqu’on va en voyage et non du boom boom américain populaire 😉. Le reste était impeccable!

Partner

6/10

Pleasant

16 Jul 2024

Linda

Hotel was beautiful and Staff was great except one girl lied and said there’s no taxi in inti Raymi festival so we missed it bc we had to walk to festival. She worked on 6/24, absolutely awful customer service

10/10

Exceptional

27 Jun 2024

Verified traveler

Beautiful, low key stay

Beautiful patio, comfortable bed, and friendly staff. Most places don’t seem to have heat but they were able to provide me with a water pad bed warmer and space heater. The place was very peaceful and you can’t beat the view.

Self

10/10

Exceptional

27 Jun 2024

johanna

I loved staying at Encantada! The staff are amazing, kind and helpful. It’s at a great location and I watched the fireworks from the terras.

Leisure Self

8/10

Excellent

31 May 2024

KaRen

We rented an apartment adjacent to the property and enjoyed having enough space considering most places were much smaller. Would have enjoyed art on the walls would have made the place cozier but plain white walls made it less appealing. Also, kitchen was empty, no glasses, no plates, no cutlery and we ran out of toilet paper on the second day. Staff was friendly and very accommodating.

Leisure Partner

10/10

Exceptional

30 May 2024

Amy

The massage therapist is amazing! Walking distance to San Blas Cuzco. Beautiful gardens and friendly English speaking staff.

Leisure Self

10/10

Exceptional

29 May 2024

Lea

Great Views!

Amazing balcony & view! The spa is a highlight and laundry service is a bargain. Bed is comfy.

Self

10/10

Exceptional

23 May 2024

Patrick

Amazing view from the balcony room! Staff was great, and the location was perfect!!!

Leisure Partner

8/10

Excellent

29 Apr 2024

Jaye

We love staying at Encantada Casa. It’s only a 10 to 15 minute walk to Plaza los Armas, and we were in a nice quiet part of town where we can get a full night sleep while leaving the window open the breakfast. It was really delicious and the omelette station was so fun to wake up to every morning. The staff is so nice and helps with anything that you will need. We did laundry at the hotel too, and they brought it back beautifully folded and smelling great

Leisure Partner

10/10

Exceptional

15 Dec 2023

Melissa

This hotel was above our expectations. Great location, great breakfast, amazing and courteous staff.

Leisure Family

10/10

Exceptional

07 Dec 2023

Amanda

Perfect location, beautiful property

Loved, loved Encantada! The service was fantastic! Always helpful & friendly. Beaitiful property overlooking the city inna wonderful and safe neighborhood. Restaurants nearby. Would stay again!

Self

10/10

Exceptional

12 Nov 2023

enid

Stayed at the property twice and each occasions, I felt like being home
Special kudos to Aaron
The hotel is a gem in San Blas neighborhood.Small but cozy.

Well kept.

Super breakfast and I took advantage of their restaurant menu every time , I returned late from my tours

Use their spa facility and it was awesome too.
I felt renewed after leaving the spa.
Overall, I ‘ll stay @ Encantada if return to Cusco

Leisure Self

8/10

Excellent

14 Oct 2023

Ali

The property is beautiful and the view is amazing. But the room is tiny, there no place to walk when the luggage is on the floor. Also, on Expedia, the photos for the room category is not correct, it shows all room category photos for the ones I booked and I found it very confusing.

Self

10/10

Exceptional

23 Aug 2023

Ramon

The only thing that could improve is the need for more hot water , the water temparature is slightly warm.

Leisure

10/10

Exceptional

29 Jun 2023

Verified traveler

LOVE

I had such an amazing time staying here. The staff are warm and friendly- the check in was seamless and they had a nice, hot coca tea waiting for me. The hotel has a magnificent view of the city. The cafe/bar/restaurant serves yummy drinks and room service. Breakfast is decent and plentiful.

If you get a chance, get a deep tissue, hour-long massage from Elvira! The best massage I’ve ever gotten in my life!

The staff go above and beyond to make sure the guests are comfortable. Every night, they would leave an enema bag filled with hot water to make sure my bed stayed nice and warm all night. One morning I couldn’t make it down to breakfast and the manager actually brought food and juices to my room before the kitchen closed. Another time, I had to leave at 4am for a tour and the staff packed me a nice breakfast.

I can’t say enough good things about this place. Highly recommend. :)

Self

10/10

Exceptional

15 May 2023

Sarah

Great location!

Great room with a beautiful balcony. Very friendly and helpful staff.

Friends_and_family Friends

8/10

Excellent

30 Sep 2022

Alisha

The staff is so nice and accommodating, couldn’t ask for better! The breakfast is very good and the staff was so nice about making sure that you got down there before they stopped serving it. It’s in a historic area so not the most comfortable bed, not the greatest wi fi and didn’t always have hot water. The San Blas district is such a cool area and has an incredible view of Cisco, just be ready for lots of stair climbing!

Leisure Partner

10/10

Exceptional

11 Jul 2022

Christy

This property is located in the cutest neighborhood with so many restaurants and shops near by. The staff is the kindest and so helpful! I will definitely stay here next again next time!

Leisure Partner

10/10

Exceptional

03 Apr 2022

Emily

Highly recommend! Great location. Walking distance to everything you need. Friendly staff. They were very helpful with everything I needed including PCR testing. :)

Leisure Self

10/10

Exceptional

23 Dec 2021

Peter

Baby llama’s are the extra special touch

This place is incredible! They cared for my every need, helped me with my Covid testing to get back to the US, the literally got a mobile company to come and give me the test there. They made sack lunch breakfast for me everyday that I was leaving early to go hike, and they put a baby llama in my bed every night.

Self

10/10

Exceptional

17 Nov 2021

Sheona

A super cute hotel. Breakfast was great and had a decent amount of options. Were able to help us get cabs as well as made sure we had breqkfast befote we left early for michu picchu. We required early check in as we arrived at 630am and the room was ready for us, which after a 9 hour overnight bus was amazing! This hotel is a bit further from the city centre but provides quietand great views. Would reccomend.

Leisure Partner

6/10

Pleasant

14 Oct 2021

MOISES

Location....dificult access to cars

Leisure Family

10/10

Exceptional

29 Jul 2021

Verified traveler

The place with the stunning over view of the Cusco city, friendly workers and excellent chef. Turely makes me feel like home🎈🌈
I will come back here next year!

Leisure Self

10/10

Exceptional

21 Dec 2020

Sandeep

its very good

Partner

10/10

Exceptional

16 Mar 2020

Lynne

Amazing

Amazing hotel and service...
I would definitely stay here again

Self

8/10

Excellent

16 Jan 2020

Gaby

Great staff. Very helpful with coordinating taxi and helping with arrangements with my other guest. The breakfast was average but did the job! Beautiful views from balcony rooms.

Leisure

8/10

Excellent

12 Nov 2019

Verified traveler

My room was clean and cozy. The breakfast was terrific and there was lots on offer. I had a massage at the spa which was a great post Inca Trail treat. My only complaint is that there was a large women's travelling group (25 +) so they were quite loud (spiral staircase is open through all floors so noise carries). I guess I should have expected this given one of the ladies asked me why I was allowed to stay at \"their hotel.\" Guess they figured they ran the place!

Leisure Self

10/10

Exceptional

14 Oct 2019

Verified traveler

Excellent choice

Fantastic place to stay with helpful staff and great views of Cusco. Comfortable beds, good breakfasts and dinners. Stayed before and after our Inca Trail hike and they stored our bags while we hiked and had them waiting for us in our room when we returned.

Friends_and_family Family

6/10

Pleasant

18 Sep 2019

Verified traveler

Lovely rooms but so tiny. Messed up extra days that I wanted in favour of a large group

Leisure Self

10/10

Exceptional

17 Sep 2019

miss v tennant

Boutique heaven.

Really nice hotel. Some rooms are better than others, some need the showers updating and beds renewing. But it didn’t affect our stay. We loved the hotel. Personable and touches like hot water Bottles brought to your room on an evening.

Breakfast is really good, staff are lovely and helpful. Couldn’t really fault and would definitely go again x

Partner

10/10

Exceptional

12 Sep 2019

shiyi_dewie

The staff are very friendly, picked us up late in the night a few blocks away while our driver couldn’t drive in. Welcomed us with the coca leaves tea. They also helped to book a restaurant that made our reservation painless. The breakfast is also top notch.

Leisure Partner

10/10

Exceptional

26 Aug 2019

HECTOR

Nice place

Friends_and_family Family

10/10

Exceptional

28 Jul 2019

Anita

Beautiful small hotel. We loved our stay!

Family

10/10

Exceptional

10 Jul 2019

Verified traveler

They were very accommodating and friendly!!!!!
I would stay again

Leisure Family

10/10

Exceptional

09 Jul 2019

Verified traveler

Their attention to detail and curtesy was the best of any of the hotels we stayed in while in Peru.

Leisure Family

10/10

Exceptional

02 Jun 2019

Karen

A little piece of paradise

The Encantada was lovely! Right from the start everyone there was extremely helpful. Rooms were clean, food was good, & massages were great. Consuelo was an angel & was patient with all my questions. I would definitely stay here again.

10/10

Exceptional

02 Jan 2019

Verified traveler

Great location and awesome service! We had the 2 rooms on the third floor which was like our own private suite withe the amazing balcony.

Leisure Family

10/10

Exceptional

11 Dec 2018

Michael

The experience at encantada casa was great, we were very well looked after and will highly recommend the accommodation to others

Partner

10/10

Exceptional

29 Nov 2018

victor

not to far from La Plaza de Armas, the view is very nice, every night they put a hot water bag on your bed (winter) you can feel : everyone wants things to go well.

10/10

Exceptional

25 Nov 2018

Catherine

Property has a really nice view. Really clean and very friendly staff. Easier to walk to and from Plaza de Armas. Really loved how quiet and relaxing this place was.

Leisure Friends

10/10

Exceptional

16 Nov 2018

Verified traveler

Balcony view worth the stay alone. Panoramic view of Cusco! Big comfortable bed (altough pillows a bit flat), hot shower and nice breakfast. They gave us a hot towel upon arrival which was a nice touch. Room we had was a bit small but the view from the shared terrace is mostly where we spent our evening overlooking the city. It is a bit of a climb uphill from the main square but that was not a concern for us.

Leisure Partner

10/10

Exceptional

12 Oct 2018

Verified traveler

Great location, just outside Urubamba town.
Very quiet and tranquil and ideal after a days hiking Machu Picchu. Highly recommend!

10/10

Exceptional

10 Oct 2018

Janis

The hotel was charming and the staff were amazing. We stayed for two nights. The grounds are extremely pleasant, with several areas to just relax and enjoy, in addition to the spa. The restaurant was reasonable, and the breakfast was great. The property was clean and the desk staff were efficient and spoke almost perfect English. They were also very helpful with taxis, information, etc.
The first room we got with our Expedia reservation was clean and had a great view, but was tiny, barely big enough for the queen bed. The shower was missing a door, and there was a broken piece of wood, presumably from a piece of furniture, lying on the floor. HOWEVER, I called the desk and related my disappointment, and they were absolutely gracious and quickly arranged to move us to a FABULOUS room, with a breathtaking view and a private balcony, a king bed, and everything in perfect working order. I would definitely recommend this one without hesitation.

10/10

Exceptional

25 Sep 2018

Chad

This place was perfect for what I needed - just a place to do Machu Picchu. Staff very nice , wasn’t able to make breakfast am I left because my flight was really early and they made me a snack pack to go . The walls are thin tho and there was a dog barking a night in neighborhood so if a light sleeper may not be best .

8/10

Excellent

24 Sep 2018

Kevin

Very good hotel experience!

Very nice hotel, although the location was pretty deep into the upper San Blas area, so it's bit more difficult to get in & out of given the narrow one-way streets that access it. If you walk, you'll be winded but you can get there by cab. I could say the room was a bit small, but they all are in that area, and we had a wonderful view! You access you room via stairs, so there's a bit more work to do after you get there. Having said all that, the people and service were exceptional and very helpful, the breakfast was wonderful, the staff were second to none, so overall this made up for whatever inconveniences I personally had with the location. Overall, a very, very good hotel experience and I would very much recommend this hotel as it is one of the nicest hotels in the very interesting San Blas area!

Partner

10/10

Exceptional

14 Aug 2018

Fabiola

It was an amazing hotel!!! the bed was just perfect, we arrived completely exhausted and freezing from outside, and we found under the bed sheets a bag of hot water ... it was just perfect! Locations is amazing, breakfast was delicious, staff was very friendly at all times. We had a great experience!!!

6/10

Pleasant

08 Aug 2018

Kerry

Beautiful views from the hotel, friendly staff, delicious breakfast. However, the room was quite basic with broken plugs, no ventilation in bathroom, lots of noise coming from other guests/stairway and the spa which was above us. Overpriced for what you get.

Partner

8/10

Excellent

24 Jun 2018

Ryan

It's a nice place, fantastic location and a good breakfast compared to the usual Peru offering. I do think it's a little overpriced and the Tv's weren't working (Not the end of the world)

10/10

Exceptional

17 Jun 2018

angela

Great place and staff

I absolutely loved this hotel the staff are all so friendly and the service is fab. You even get a hot water put into your bed and a couple of sweets. The food is good.and the view of.thw city from.the terrace is lovely.

8/10

Excellent

16 Jun 2018

tomu

Great experience

This hotel was really nice, top class service. The reception, Diego and Angela have been amazing and room service was awesome too. It is located upon the hill so will need to walk a bit but the view is great and can’t ask anymore

8/10

Excellent

16 Jun 2018

Verified traveler

Great views of Cuzco from the hotel!

Nice hotel situated not too far from the city centre. Friendly staff always willing to help. They even packed us breakfast for our early start to Machu Picchu.

10/10

Exceptional

14 Jun 2018

Grace

Great experience

Great, little boutique situated in a good neighbourhood, with amazing rooftop views of the city. The staff were wonderfully helpful and were very informative.

Friends

10/10

Exceptional

10 Jun 2018

DP

Really nice hotel brilliantly located. The lady who checked us in was lovely and knowledgable. The only improvement could be in the bathroom.

8/10

Excellent

08 Jun 2018

Michelle

Great views

Great views and close to town.

Partner

10/10

Exceptional

07 Jun 2018

Verified traveler

June Stay

Lovely experience at Encantada Casa Boutique Spa! Really enjoyed the neighborhood and beautiful rooftop views of the city. Especially enjoyable were the massages in the picturesque top floor, small boutique feel of the hotel, and nice details (hot water bottles on cold nights, little welcome pisco sour, and pretty sitting area with fire in the fireplace).

Partner

10/10

Exceptional

04 Jun 2018

Leah

This hotel is beautiful -- really aesthetically pleasing and not cliche at all, like some seem to be in town. It is up on the hill, a little further from the Plaza Armas but still super close (around 10 minute walk). We stayed in a room with an amazing view of Cusco. The room itself was really clean and pretty. We used the jacuzzi at one point and it was a super relaxing and enjoyable experience -- you get a drink at the end and the spa room has an amazing view too! It could be loud at night but I think that's just Cusco, nothing really the hotel can do about it, and you want to be close enough to Cusco to walk. We had ear plugs that made for a great night's sleep -- I'd just recommend bringing some no matter what hotel you choose. The staff were really helpful and sweet here... and breakfast is amazing. Would 100% recommend this hotel and we will definitely stay here again when we return to Cusco.

10/10

Exceptional

04 Jun 2018

David

Terrific experience

I stayed in three hotels whilst in Cusco. I only moved about because of room availability. I gave all three a 10 out of 10. This one was a beautiful building, had a very friendly, helpful staff and a wonderful breakfast every day.

10/10

Exceptional

19 May 2018

Debora

GREAT deal in Cusco!

We stayed at Casa Encantada before and after our trek and it was lovely. The staff was friendly, the rooms were clean and comfortable and the included breakfast was AMAZING.

Partner