Andean Dreams Hotel

Peru , Cuzco
CUSCO, Choquechaca 281
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50 reviews shown

10/10

Exceptional

28 Feb 2026

Delanei

Excelente ubicación, muy lindo el servicio al cliente

Family

2/10

Poor

27 Jan 2026

Megan

One of the worst hotels I have ever stayed at. It was dirty, bugs, moldy. They should mention the rooms DONT have windows…. You’re pretty much staying in a gross dirty dungeon. Also, stated breakfast was a thing and nope it wasn’t. Should also mention the worker fell asleep while checking us out, I had to wake him because you can’t let yourself out of the building at night (they have too) I literally had to wake him and be like “LET US OUT”

Ps, pictures are a lie. Don’t trust it.

Leisure

6/10

Pleasant

14 Dec 2025

Matthew

Decent for a place to stay. Shower was an inconsistent temperature

Leisure

10/10

Exceptional

15 Nov 2025

Gregory

The room was adequate and clean the breakfast is nice and the staff is courteous and friendly

Partner

2/10

Poor

11 Jul 2025

John

Awful. We got there & they did not have a room for us.

2/10

Poor

09 May 2024

Marcus

My good looking Turkish partner and I booked this so called hotel for one night. We arrived shortly after booking only to be told there were no rooms available, even though keys to 5 rooms were visible. They fluffed around avoiding my request for the room for some time and I had to threaten to call the police if I wasn’t immediately refunded. Only then were we give a room that was so disgusting that I’m pretty sure it was actually a janitors closet with a bed in it. We checked out within an hour.
I’m aware this is South America but this hotel was pretty blatantly homophobic and this behaviour isn’t acceptable in 2024

Leisure Partner

2/10

Poor

13 Sep 2019

Verified traveler

Although I booked the room over a month in advance, upon arrival (exhausted after 5 days of mountain trekking) I was told that they gave my room to someone else who reserved it three months before. I was told that the reservation was made but was never confirmed by Orbitz and as such the room I booked was not available.

They showed me three rooms but none that could accomodate a couple, and it looked like a place that you rent by the hour, not the night.

We had to find another hotel last minute and spend much more than planned. It was a horrendously terrible experience and makes me very reluctant to use Orbitz again.

Additionally now have to go through a process to get my money back so I can try to offset the last minute hotel room I had to find for us.

Leisure Partner

6/10

Pleasant

24 Apr 2019

Verified traveler

Friendly staff. The rooms doesnt look like the pictures so I was disappointed by that. :(

Leisure Partner

2/10

Poor

18 Sep 2018

Jorge

Hoy water from the 5 days,that I stayed the hot water was working, They tell you to call from you cellphone but was no signal. Them tell you that they give a clean towels every other day .

8/10

Excellent

14 Sep 2018

Edward

Desk staff very helpful and pleasant. They did their best with what they could do.

4/10

Poor

26 Jun 2018

Verified traveler

Mold

We had mold in our room, and I do believe I got some bad food at breakfast as I got sick after eating.

6/10

Pleasant

30 Sep 2017

Verified traveler

Paper thin walls and suicide shower

I stayed for 4 nights and had to move rooms 3 times, 4 rooms total. The first room had such a tiny barrier between the room above it that you could hear every word and inward snore. The second room was ok but the shower head was electric which did not work. But at least it didn't electrocute me like another room. When I came back to the hotel I was put into a room with no working shower, so they put me in a room with the infamous Latin American suicide shower. Getting electrocuted while standing in water is not my idea of fun. The service at this hotel, however, is exceptional. I know the staff did all they could to help me be more comfortable.

8/10

Excellent

01 Jun 2017

Verified traveler

I stayed one night before my friends got in Cusco. The location is nice, room is super small but the price is good so no complaint. I didn't like the shower at all. Very little water, changing hot and cold every 10-20 seconds. I don't think I can stay longer here, but 1 or 2 nights are acceptable.

8/10

Excellent

28 Nov 2016

John

Good location in Cusco

A little bit noisy, a little worn at the edges, not much character, but reasonable, good value

6/10

Pleasant

16 Aug 2016

Christine

A place to rest your head!

This place is no-frills. It's comfortable for a couple of nights after sightseeing and hiking. The rooms are a bit musty, you need to request your towels from the front desk, and the water may run a bit cold. The location is awesome, though--very convenient walking distance to the museums and historic sites of Cusco. Their free breakfast was also good.

Partner

6/10

Pleasant

31 Jan 2016

Marcio

Nice budget hotel

Located in Calle Choquechaca about three blocks away from Plaza de Armas... Stayed for two days and one day the soap wasn't refilled... The TV worked but there was no remote control... The staff was really polite and called me in the middle of the night to go on a scheduled tour to Machu Picchu... A taxi was also arranged when necessary. If the person booking a room is taller than 1.8m, it would probably be good to pay attention to the height of the doors as many of them are shorter than that...

2/10

Poor

28 Jul 2015

Elad

very disappointing

when I arrived, was told that there are no rooms, showed them the confirmation I have from hotels.com, but it didn't help. finally, after 10 minutes of discussions, they gave me a room which is not the one I ordered.
no hot water,
you can hear both noises from the street and from inside the hotel as well.

don't recommend the place...

8/10

Excellent

16 Jul 2015

Erin

Andean Dreams Cusco

We booked a 3 bed room and it was great location, so close to main Plazas, markets and San Blas!
The young receptionist was amazing and so helpful!
We were on the top floor, older style building and it was great, the only thing is you can hear everything through the walls to the other rooms on this level.
Other than that it was great location, and like I said, the younger girl receptionist was so lovely!
The older receptionist that seemed in charge was telling me that she wouldn't accept a hotels.com booking- only expedia and bookings.com and wouldn't honour it
When I went back and she wasn't there, the younger girl gave us our room and it was fine.

Family

4/10

Poor

30 Jun 2015

Sien Liang

Poor service recovery

My wife was bitten by bed bugs on the first night and the hotel insisted that they have clean linens and no one has such complaints before. They even said that her bites were due to allergy to food though we ate the same food. They initially agreed to pay for doctor fee (but later said it was a public holiday and no doctor available) or compensate us by waiving the payment, but when we check out, they just said they will not pay us anything. The senior staff who spoke English also disappeared. Am really disappointed. But they did change the room after we complained.

Partner

2/10

Poor

29 Jun 2015

Verified traveler

Beg Bugs - Stay away

Room #12 has bed bugs. Hotel staff initially offered to provide medical assistance for the bites but later went mute and plead ignorance. No compensation offered. Stay away from this hotel. Breakfast size is very small and little. Rooms on upper floors are cold.

Partner

6/10

Pleasant

29 May 2015

Verified traveler

Decent stay at Andean Dreams

Food served for breakfast was surprisingly adequate. Rooms were relatively clean. Shower temperature was hard to control, varying from scalding hot to ice cold.

Neighbourhood is good, close to the main square and lots of restaurants.

Family

6/10

Pleasant

29 May 2015

Verified traveler

Confusing Service at Andean Dreams

Hotel service was very confusing. The concierge offered us 2 separate rooms upon check in and then came knocking on our doors 20 minutes later to tell us that the found us a 4 person room (our original booking) and would be moving us into it. This was not appreciated as we had just finished unpacking our belongings and now had to hastily repack to move into the room.

Food served for breakfast was surprisingly adequate. Rooms were relatively clean. Shower temperature was hard to control, varying from scalding hot to ice cold.

Family

8/10

Excellent

26 May 2015

danny

great cuctomer services

It is a great place to stay with little more privacy and also because the way they treat you in person. free light breakfast, when ever you needed something or ask them about market prices or a taxi. They are one of the most honest people i ever met.
Would recommend to live here again.

8/10

Excellent

08 Apr 2015

Alejandro

Nice Hotel Close to the Main park in Miraflores

It´s a good hotel with excellent staff and very close to the Kennedy park. Miraflores is the place you must explore in Lima others parts of the city have no comparison.

2/10

Poor

29 Nov 2014

Verified traveler

Bathroom had mildew in it, the smell of mildew was in the room as well.

6/10

Pleasant

27 Nov 2014

jacob

no expectations

the hotels is all about compromise - either you don't have strong enough wifi signal in your room, or there is a problem with hot water, or there is mold on the walls. we ended up staying for 5 nights and have tried 3 different rooms, all of them had some kind of a small issue, but nothing major. The hotel provides heaters which is great. some rooms have strange glass sections in the walls or in the floor which lead to the sky or even another room. the great things about the hotel were the buffet breakfast and the location - 5 min walk to plaza. another perk is free tea in the hallways. given high prices in cusco, this is a good deal but don't expect much.

Partner

8/10

Excellent

19 Nov 2014

Margaret

Perfect for my needs.

Perfect for my needs. Location and value. Staying at hostels are an affordable way to travel that saves money and provides the same if not better value and service.

6/10

Pleasant

12 Aug 2014

Angie

Good location

Very good location within a 5 minute walk to the plaza. We got the last minute deal so it is an acceptable price for us for the quality of the room and services. Very friendly staff, basic rooms.

2/10

Poor

16 Jul 2013

robert

garbage

hotel is located close to all but its a crappy place hot water has a mind its own either its cold all the time or its too hot when it works.my over all ratings? very very poor

10/10

Exceptional

07 Mar 2026

Delanei

Excelente ubicación

Family

6/10

Pleasant

09 Jan 2026

Wagner

A equipe é boa, mas na prática, nos alocaram em um apartamento e não ficamos no hotel.
Achei meio confuso tudo, pois café da manhã que tinhamos previsto tomar no hotel, tivemos que nós mesmos preparar.

6/10

Pleasant

26 Dec 2025

Maria Alice

A localização do hotel é muito boa, mas é bem simples, precisa de uma modernização.
Fiquei apenas uma diária para poder pegar o trem.
O rapaz que fica na recepção é muito atencioso e está sempre pronto para ajudar.

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Peterson

Só tenho a agradecer a toda equipe que foi muito atenciosa

Self

2/10

Poor

21 Oct 2019

Patrícia

Horrível

Foi horrível, não recomendo para ninguém.

6/10

Pleasant

27 Sep 2019

Verified traveler

Limpieza muy tarde
Mala conexión a internet
Buena ubicación

Leisure Family

2/10

Poor

09 Sep 2019

Victor

Decepcionante

Muy mal las condiciones pesimas y el desayuno tambien

Friends

6/10

Pleasant

23 Jul 2019

Verified traveler

La habitacion no me gusto. La imagen que te ponen de tu supuesta habitacion es engañosa.

Leisure Self

8/10

Excellent

23 Oct 2018

Verified traveler

Para pouco tempo de estadia está ok!

Tivemos que mudar 3 vezes de quarto (um deles nao tinha assento para vaso sanitário, outro não tinha agua quente no chuveiro), mas o staff foi ótimo e nos transferiram para outro quarto até que tudo estivesse ok! Staff muito atenciosa.

Partner

10/10

Exceptional

27 Sep 2018

Sebastien

Tres bien

Tres bien!
Serviable. Courtois.

Friends

4/10

Poor

27 May 2018

cris

A equipe é muito atenciosa, boa localização. Ficamos em quarto privativo, mas há muitos problemas estruturais como tomadas que não funcionam, chuveiro junto c a privada que molha o banheiro todo, inclusive o carpete do quarto.

8/10

Excellent

05 Apr 2018

David

Hotel economico y sencillo

Hotel económico y con los equipamientos basicos pero, con una muy buena ubicación, pues esta a 5 minutos del Centro Histórico de Cusco. El personal amable y atento. El Internet no es tan bueno.

8/10

Excellent

19 Feb 2018

Karla

Limpieza

Todo bueno, la única sugerencias es que no se olviden de cambiar los útiles de aseo diario y limpien bien la habitación

Family

10/10

Exceptional

29 Jan 2018

Javier

Súper céntrico a pocas cuadras de la plaza de armas! Recomendado

Family

4/10

Poor

13 Jan 2018

Willen Regis

Atualizar informações na internet.

Acredito que as informações do hotel esteja desatualizada na internet. Eles não oferecem estacionamento, ao contrário do que está na internet, e isso nos gerou grande transtornos, pois, apesar do hotel ser em excelente localização para turismo, como não tinha estacionamento incluso, o estacionamento mais perto estava a 500 metros de distância, mais ou menos.

Partner

8/10

Excellent

26 Oct 2017

david

En general bien. Recomendaria variedad en desayunos

Family

6/10

Pleasant

05 Oct 2017

Manuel Abelardo

No me gusto

La habitación no era como aparecía en la foto. Más bien era estrecha al igual que el baño. Muy poco para el costo que me cobraron.

6/10

Pleasant

31 Aug 2017

Carla P

Razoável, ótima localização e atendimento

Minha maior dificuldade em reservar este hotel foi a imensa quantidade de avaliações discrepantes que encontrei aqui. Sendo assim, aí vai uma avaliação real deste hotel. Não é um hotel fantástico como alguns comentários descrevem, mas também não é péssimo. É bastante simples, para pessoas sem frescura. As condições do hotel são ruins, existe uma série de problemas estruturais, especialmente nos banheiros. Existe mofo nas paredes. Em alguns quartos as janelas dos banheiros dão para o quarto. Problemas estruturais a parte, o hotel oferece uma condição melhor que muitos hostels por um preço bastante adequado. A cama é confortável, os cobertores são quentes (essencial para cusco, especialmente no inverno). Os quartos possuem aquecedores. O café da manhã é simples mas suficiente. Tem café, leite, chás, sucos naturais, pão, manteiga, geleia, presunto, queijo, tomate, ovos mexidos e um mexidão com batata e outros vegetais.
O ponto forte do hotel é a localização: se você vai a cusco vai querer estar perto da Plaza das Armas. Este hotel fica a 5 minutos a pé da praça, o que facilita muito a vida, principalmente se você não está acostumado à altitude e não quer fazer esforços desnecessários.
O segundo ponto alto: o atendimento é ótimo. Todas as atendentes são muito atenciosas, sempre dispostas a ajudar.
Classifico o hotel como razoável, ideal para quem quer economizar e não tem frescuras.
Se você for fresco sugiro procurar outro hotel.

Partner

8/10

Excellent

29 Aug 2017

Andrea P A R

Atendimento e café da manhã

Gostei muito do atendimento. A Carla foi sensacional! Apesar de muito simples, há um esforço enorme em atender bem o hóspede. Café da manhã mais gostoso de todos os hotéis que fiquei no Peru.

Partner

10/10

Exceptional

18 Jun 2017

THAIS ARTIAGA ESTEVES

Recomendo!!

O Hotel é muito aconchegante!! A localização é ótima, a uns 5 minutos caminhando até a Praça das Armas, principal ponto de Cusco. Ficamos na suite dupla que é simples, mas nos atendeu perfeitamente. Café da manhã muito bom e a recepcionista que nos atendeu durante a estadia foi super prestativa. Superou nossas expectativas! Ótimo custo benefício. Recomendo!!

Partner

10/10

Exceptional

01 May 2017

Dennise

Excelente precio y servicio!

Recomendable totalmente! Excelente precio, buen servicio aunque la habitacion es pequeña pero no se necesita mas!

Family