Name: Ruinas
Address: Calle Ruinas 472, Cusco Peru, PE

8/10

Excellent

25 Jun 2026

Madison

Staff was great! Clean and comfortable!

Partner

10/10

Exceptional

14 Jun 2026

Sanghamitra

Staff were great! Breakfast was good.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Marvin

Exceptional service and amenities.

Friends_and_family Family

6/10

Pleasant

18 May 2026

Timothy

Checkout is 9am, which is crazy early. There's no such thing as sleeping in here! The other con is the toiletries: terrible. Single-use packets of cheap shampoo and tiny, thin, nearly unusable bars of soap. These products made my skin drier than the Sahara Desert. Pros: staff are very nice, property is clean, rooms are dated but functional, and the buffet breakfast is great. The property is walkable to all things in Cusco. Lots of good things, but the early checkout and Dollar Store toiletries drop this place to 3 stars.

Friends_and_family Friends

6/10

Pleasant

15 May 2026

Gabriel

Checkout at 9am is way too early. Although they allowed me to check out at 10am.

8/10

Excellent

27 Apr 2026

Hector

good, but the room can be more clean.

Partner

10/10

Exceptional

25 Feb 2026

Amy Anne

Beautiful, clean hotel with kind and accomodating staff.

Friends

8/10

Excellent

30 Dec 2025

Ruofei

Wifi on the 3rd floor was really unstable. 1st floor was really good. People there were really nice and the Christmas decorations are really good. Overall good experience.

Leisure Friends

10/10

Exceptional

27 Dec 2025

Ruofei

Warm staff

6/10

Pleasant

28 Oct 2025

Huixia

Ok

10/10

Exceptional

29 Sep 2025

Renee

Friendly staff. Clean room. Comfy bed. The breakfast was the best I'd had in the Cusco area for hotels. Highly recommend taking a dip in the deep soak tub, especially if you just finished any of the treks in the area. High end feel to the hotel. I wish I would have stayed the whole trip here and would stay here again.

Self

10/10

Exceptional

10 Sep 2025

hermelinda

Location is amazing! Staff was very accommodating, great breakfast and charming place!

Leisure Friends

10/10

Exceptional

07 Sep 2025

Curt

Great hotel! Stayed here during my last 3 times in Cusco!

Leisure Self

10/10

Exceptional

17 Aug 2025

Verified traveler

Good for the night

Good for one night. The beds are a little uncomfortable, but the continental breakfast was good for those early mornings.

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

Daniel

Great rooms but it did get a little warm. They provided us fans and that helped a lot

Leisure Family

10/10

Exceptional

15 Jul 2025

Rajwinder

This property was conveniently located near the city center, is a prime location for most tours that offer pick up at the location, and offered airport pickup and drop off. It was perfect for my sister and I.

Leisure Family

8/10

Excellent

05 Jul 2025

Rohit

This is at the right location and walkable to most of the attractions!

10/10

Exceptional

02 Jun 2025

Jacek

Excellent location, near historical city center

Leisure Partner

8/10

Excellent

25 May 2025

Kimberly

Love the location yet in a very busy area of the historical area. Lots of shopping, dining and transportation options. Staff were very accommodating and friendly. I would give the staff a 10/10. I loved they did same day laundry services. Breakfast was great and had options for my dietary restrictions.

Leisure Self

6/10

Pleasant

13 May 2025

Victoria

Hotel is nice, breakfast is good. There are glasses in the bathroom, and we called the front desk to ask if the water was safe to drink from the tap - some hotels in Peru have filtration systems - the guy at the front desk said emphatically that it was safe. We asked in both English and Spanish. My husband drank a little of the water and got quite ill. The next morning we advised the front desk and the woman working said under no circumstances is it safe to drink. It is our fault - we should not have taken the chance, because it’s rule of thumb in Peru to only drink bottled. However we were misinformed, which was probably a miscommunication of some sort… anyway, the hotel was apologetic but did not try to help

Partner

10/10

Exceptional

10 Apr 2025

Neil

Close to the main plaza. Good breakfast, very clean.

Leisure Friends

8/10

Excellent

07 Apr 2025

Verified traveler

Good other than some noise

The windows to our room opened into the courtyard/lobby of the hotel, so in trying to keep our room cool we were subjected to a ton of noise at weird hours of the night. I think our room had it the worst, but it wasn't the greatest experience.

Friends_and_family Friends

10/10

Exceptional

30 Jan 2025

Isabella

Loved it. Will stay there again next time.

Leisure Self

10/10

Exceptional

21 Nov 2024

Bryan

Most hospitable

The staff at the Ruias is amazing; their purposeful hospitality stood out during our visit. Everything we requested at any hour was immediately got an immediate response. The hotel's location, near the main plaza, is very convenient.

Partner

10/10

Exceptional

29 Oct 2024

Mason

Great Hotel

Leisure Family

10/10

Exceptional

14 Jun 2024

Jody S.

Nice breakfast included in our reservation. The hotel has an impressive collection of acient pottery and textiles. Very conveinient to center city.

Leisure Family

8/10

Excellent

13 Jun 2024

Julia

Tolles Hotel & Zimmer aber leider unfreundliche Mitarbeiter. Wir haben einen Transfer vom Busbahnhof zum Hotel bestellt und das Taxi ist nie gekommen.
Das Zimmer und die Lage allerdings spektakulär. Auch das Frühstück sehr lecker!

Leisure Partner

10/10

Exceptional

25 May 2024

Ines

Water to drink, you have to buy

10/10

Exceptional

16 May 2024

Michael

Este hotel nos encanto, el personal de hotel muy amable y servicial, sin dudas muy bien ubicado. El ambiente y decoración del lobby espectacular, claro si volvemos a Cusco nos encantaría volver a este Hotel.

Leisure Family

8/10

Excellent

12 May 2024

Tania

Is a very convenient hotel, near Plaza de Armas. In a safe area, specially if you are traveling alone.
Just make sure that you are not place in a rooms that face that street because is very noise and not good for resting.

Business_and_leisure Self

2/10

Poor

09 May 2024

Neriza

We arrived at 1130pm and was hoping to extend stay to 2 days due to late flights , the staff said we need to check out at 9am coz they were full , we had to change hotels due to that we had to go to the streets and find another hotel in a city we have never been

Leisure Family

10/10

Exceptional

17 Apr 2024

Juan

Lovely hotel and staff. The first floor is flooded with Inca artifacts and stories.

Leisure Family

10/10

Exceptional

13 Apr 2024

Lee Ann

Good central location, but honking horns all night

10/10

Exceptional

25 Feb 2024

Philip

Caring and compassionate from the doorman to the front desk and cleaning staff. My wife had a medical issue and the staff immediately assisted her needs. They also helped fix mistakes the travel agency had made in the booking. I can’t say enough good things about the hotel experience. It was the best part of our travel experience.

Family

10/10

Exceptional

27 Jan 2024

Elaine

The staff were all very friendly and helpful. We especially enjoyed the breakfast options and that tea was available all day!

Leisure Family

8/10

Excellent

07 Aug 2023

charles

Good hotel with a great location

I really enjoyed this hotel. Its location, 2 minutes from the main square, was excellent. The customer service was also super friendly and helpful. I really only saw two drawbacks, and these may be true for any of the hotels in older buildings that are centrally located. Firstly, I had the option of taking a street facing room or not. I thought it would be nice to have a balcony to see whatever was happening outside. Unfortunately, this includes a dozen or so tour buses that show up every morning as early as 4:00am. That means early morning noise. Many day tours originating in Cusco begin very early each morning. This isn’t the hotel’s fault but is something to be aware of if given a choice of room. The only other thing to be aware of is that in older buildings it may take quite a long time for the hot water to make its way to your room if your up early for one of those 4:00am tours. This is just something to be aware of if you’re looking for a warm shower in the early morning but also something I ran into at a second hotel I stayed at.

Id definitely stay here again

Self

10/10

Exceptional

15 May 2023

Hasna

Safe homy staff
Close to many resturants cafe shopping and lot of attraction sights at around

6/10

Pleasant

02 Oct 2022

Verified traveler

Needs TLC and updates!!

First stay at Ruinas since pandemic…found hotel to be worn out…carpeting on steps worn through to backing, frayed, dirty and loaded with stains. Bedding was gross… felt very unclean and definitely old and worn. So for the price of 95 US dollar you would expect otherwise!
Breakfast included in stay, but it was same typical buffet; nothing beyond. No dietary restrictions options such as gluten free or without salt… so I had to go out to breakfast each day.
Location is great…
Front desk charged us for a night stay that we were adamant had been already paid for. And then ( thankfully) realized their mistake. Be aware and carefully… always get a receipt and keep email records!!
Had to change rooms as invaded by a horse of ants in first room & from looking at the picture one can see that they were after something sweet on counter like a circular glass… meaning that bathroom sink area hadn’t been cleaned from last customer. I was beyond disgusted!
Hotel Ruinas… not on my list of places to stay in Cusco. Not worth the monies.

Business

10/10

Exceptional

30 Jul 2022

Omar

Great location and friendly staff

Leisure Family

10/10

Exceptional

16 Jul 2022

Emma

Excellent location and hotel

Business_and_leisure Family

10/10

Exceptional

02 May 2022

Roger

We stayed in this hotel for two nights at the tail end of our Peru trip. They were very helpful, offering to hold our luggage while on a jungle trek. They paid for our taxi back to the airport when we left. Excellent Service.

Leisure Family

10/10

Exceptional

08 Jan 2022

Lauri

The property location couldn't be better - walking distance to the centre of the old city. The staff were lovely, kind, and very helpful. The room was clean and had everything in it I needed. Definitely would recommend!

Leisure Self

8/10

Excellent

21 Sep 2021

A Marie

Was a nice place to stay but it took forever to get hot water which was very annoying to say the least.

Leisure Partner

4/10

Poor

07 Jul 2021

Verified traveler

Good: Location and kind staff
Bad: Almost evyrithing else!
1/ it's cold everywhere in the hotel, we had to request a heater
2/ mild water in the bathroom, we had cold shower multiple times
3/ hotel in the dark, they turn light off everytimes, and light on on request, I used once the flashlight of my Iphone on the stairs
4/ access in/out the hotel is restricted, they lock the door, we didin't feel free, you have to ring the bell to go out and come in, once I stayed 10 minutes outside ringing the bell because nobody came
5/ breakfast is very poor
6/ no coffee/tea facilities in the room

Leisure Family

6/10

Pleasant

06 Jun 2021

Verified traveler

same breakfast every day. Front door kept locked. No guests allowed.

Leisure Family

10/10

Exceptional

19 Apr 2021

Verified traveler

Lovely hotel in an unbeatable location. Staff was great and the room was perfect. Highly recommend.

Leisure Self

2/10

Poor

30 Dec 2019

Mohammed

The property does not have elevators. Shower water is cold. The beds are old and sagging. The blankets on beds were Brown old looking blankets that seemed dirty. The. Rooms do not have AC. The only window in the all rooms open to central atrium through which you hear the noise of all guests coming and going as early as 4:00 AM. The smell of kitchen comes through the window into the rooms. I DO NOT recommend this hotel.

Leisure Family

2/10

Poor

28 Dec 2019

Mohsenahramian

No elevator, no hot water, no A/C smelly blanket and room.

Leisure Family

10/10

Exceptional

21 Nov 2019

Verified traveler

Lovely stay

The location was great, rooms were comfortable and clean, and all the staff was super-helpful. Breakfast was wonderful too with many choices and the breakfast hours were convenient enabling us to enjoy breakfast even on the days when we had a very early start. We had a most enjoyable time in Cusco and would definitely stay at Hotel Ruinas again, if we return.

Partner

10/10

Exceptional

14 Oct 2019

Alana

Loved staying here during our time in Cusco. Great location close to the main square, but clean and quiet. They have an excellent buffet breakfast and very friendly front desk.

Leisure Family

10/10

Exceptional

05 Oct 2019

Verified traveler

Good location, if with some street noise. The staff upgraded our room at no additional charge and it was a charming 3- bed suite. Very good breakfast buffet.

Leisure Family

10/10

Exceptional

03 Oct 2019

Verified traveler

Restaurant has good food and reasonably priced. Staff was very helpful.

Leisure Friends

10/10

Exceptional

23 Sep 2019

Verified traveler

The hotel is very close to the center plaza of Cusco and much cheaper than some of the other options. The room was clean and the price included breakfast.

Leisure Family

8/10

Excellent

20 Aug 2019

Verified traveler

Had to purchase water. Had to put toilet paper in waste basket not toilet

Leisure Family_with_children

8/10

Excellent

09 Jul 2019

CHARLIE

Pros: Property is located in a good location, the staff was friendly, and the hotel was clean.

Cons: Property doesn't have A/C in the rooms with makes it hard to sleep at night. You have to open up the windows which allows you to hear everything going on around you outside your room.

Overall a good hotel to stay at.

Leisure Partner

8/10

Excellent

17 Jun 2019

Verified traveler

the quietness within the hotel is excellent due to its location away from the main square, just what I needed after a week in the jungle.

Leisure Self

10/10

Exceptional

07 Jun 2019

Upasana

Excellent

Booked the triple room to accommodate 2 adults and one 9 year old. Found the room to be very spacious and my daughter loved the 2nd level. Additional space with fireplace in a sitting area is unique. Breakfast did not have much variety but was fresh. Oxygen available if required to assist with altitude. Pricing reasonable. Pretty atrium, furniture and decor. Cannot rate this hotel higher.

Family

8/10

Excellent

06 Jun 2019

Verified traveler

Stayed here before and after the Inca Trail hike.. staff were very nice and would go out of their way to help. Rooms were clean and bed was comfortable. Would stay here again. Location was good as well

Leisure Friends

10/10

Exceptional

21 May 2019

Verified traveler

Hotel is located very near to Plaza de Armas. centrally located. Everyone at the hotel is extremely nice and accommodating.

Leisure Partner

10/10

Exceptional

19 May 2019

Verified traveler

Very close to the square. Easy to reach by taxi. Great location. Very good pricing.

Leisure

10/10

Exceptional

16 Mar 2019

Verified traveler

Unique style , great location , clean , friendly staff

Leisure Partner

10/10

Exceptional

07 Mar 2019

Iris

I recommend this hotel when staying in Cusco. They have great customer service.

Leisure Partner

10/10

Exceptional

22 Feb 2019

Verified traveler

The outside and inside of Hotel Ruinas is beautiful. The staff is helpful and accommodating. Conveniently located just three minutes from the center of town. Definitely recommend!!!

Leisure Friends

10/10

Exceptional

21 Nov 2018

M

Excellant services and great room's
The hotel is cute and cozy and comfortable with the Marriott next door

Business_and_leisure Friends

10/10

Exceptional

14 Nov 2018

Verified traveler

Great location and customer service! Hotel is a few blocks from the Plaza. Good breakfast as well. Alfajores at the convenience store across the street are delicious!

10/10

Exceptional

14 Nov 2018

Verified traveler

We stayed at Hotel Ruinas before and after our 4D/3N Inca Trail tour. Great location a couple blocks from the main square. Customer service is really good as well and the front desk is very helpful. The hotel stored our bags for us while we were on the tour, provided umbrellas when it was raining, and the breakfast was great too. Hotel does provide 1 way pickup from the airport but make sure to confirm in advance.

10/10

Exceptional

13 Sep 2018

Verified traveler

Hotel Ruinas was so incredibly accommodating! Everyone that works there was so incredibly friendly and made our stay so amazing. If we ever decide to come back to Cusco, with no doubt, we will be booking a room with Ruinas. Not only is it close to main square in Cusco, breakfast was excellent, room was super clean, and the service was just phenomenal! Thank you for making our trip to Peru a memorable one!

10/10

Exceptional

12 Sep 2018

Monica

Great hotel in excellent location

We had a great stay at Hotel Ruinas! We stayed two nights, separated by a night when we went to Aguas Calientes, and the hotel was helpful in keeping our main luggage so we only had to bring a backpack to Machu Picchu. The hotel was very nice - rooms were clean and decorated nicely, and was a short walk to the main plaza. Staff was friendly; we appreciated the complimentary coca tea and the breakfast had quite a few options. Would recommend!

Family

10/10

Exceptional

03 Sep 2018

B

The night shift receptionist was very kind and helpful and even made reservations for us for dinner. Limbus was one of the best restaurant experiences thanks to your help.

6/10

Pleasant

12 Aug 2018

Matt

My room was along a main street so it was fairly loud throughout the night with car traffic and honking. Also, the water temperature never got hot, just warm. Perhaps because everyone was using the hot water at the same time.

10/10

Exceptional

10 Aug 2018

Verified traveler

Nice clean hotel very close to the plaza de armas

8/10

Excellent

07 Jul 2018

Jenny

Nice hotel close to Plaza de Armas.

Very convenient location to a few of the sites around Plaza de Armas as it was only a 3 minute walk. New Chocolate Museo nearby too. Good size triple room and friendly staff.

10/10

Exceptional

31 May 2018

Verified traveler

Great hotel

Very convenient location, very friendly and helpful.
Room are comfortable not many amenities but great value for the price
I will definitely recommend this hotel

10/10

Exceptional

27 Apr 2018

Verified traveler

Attentive staff, they recognize you when you come in and hand you the key. our luggage arrived ahead of us and was in the room when we arrived. Fine breakfast, room was a bit small but not an issue, we were in back and had no noise issues. Street is a main tourist area but not an issue. We ate regularly in restaurants within short walking distance and were quite pleased.

10/10

Exceptional

09 Apr 2018

Verified traveler

Excellent staff.

The staff were amazing. They were attentive, friendly and always one step ahead of us. We would definitely stay here again and recommend to all of our friends or family.