Hilton Garden Inn Manhattan

6/10

Pleasant

12 Mar 2026

Hesham

The location was excellent and the room was nice and clean. The building itself, however, was under complete renovations, amenities including the restaurant were closed, one only working elevator and construction noise was all over the place. Guests needed to be informed at the time of reservation.

Self

2/10

Poor

12 Mar 2026

Ellie

Hotel was under construction and the elevators won’t work. No breakfast.

8/10

Excellent

11 Mar 2026

Jeanette Phuong

It's good trip overall.

Friends

6/10

Pleasant

11 Mar 2026

ziianna

.

Family

10/10

Exceptional

11 Mar 2026

Sarsvati

Very helpful staff

Friends

2/10

Poor

10 Mar 2026

joel

Construction site dusty entrance. Elevator priority to staff. Toilet clogged at arrival. Hot water trickled out of faucet. Cold water flowed.

Self

6/10

Pleasant

10 Mar 2026

Katherine

Yes

Self

8/10

Excellent

09 Mar 2026

JAMES

We had two newly remodeled rooms - fresh, clean and spacious. Other rooms in the property are in various sizes staging of remodeling, which restricted guest use of elevators to just
one. Other elevators were being used for construction crews 7 days a week. Results were interminable delay of guest elevator! Unacceptable!

4/10

Poor

08 Mar 2026

Michelle

Room was decent and fairly clean. Lobby was a mess from construction. Only 1 elevator available so leave time if youre in a rush. Once I waited 23 minutes.

2/10

Poor

06 Mar 2026

Inge

I have stayed one night at the Hilton Garden Inn. I will never return. I booked this hotel as I am a big fan of Hilton hotels. Their service is always flawless, great breakfast and wonderful amenities. When I booked this hotel , I thought I knew what to expect. I needed a nice hotel to recover during the day from an eye surgery in the am. Fast forward, hotel is in a major renovation , which is causing significant noise during daytime , and construction workers in and out . One of the 2 elevators is prepped for workers going up and down. The breakfast was not served but instead paperbacks were stacked on a small desk in their small lobby . Ready for pick up by guests .
The bags were filled with cheap, pre-packaged breakfast items like muffins, cookies , apple sauce . The highlight were prepacked slices of apple.
And this morning, no warm water in the shower !!!
They should close and do their renovation instead of ruining the image of a hilton hotel.

Self

10/10

Exceptional

06 Mar 2026

Juan

There was a lot near by, very walkable. Liked that the hotel was near the subway. So you could easily access everything.

Friends

10/10

Exceptional

04 Mar 2026

Alison

The property is being refurbished, but that didn’t impact the stay. It was an amazing room, large for NYC and clean. The staff was very friendly and the location is great.

Self

8/10

Excellent

01 Mar 2026

Michelle

Sean at the front desk was an excellent problem-solver. When we checked in, Hilton’s network was down and he managed to get us checked in and into a vacant room.
The main entrance and lobby were being renovated so it was noisy and the elevator times were greatly impacted. It would have been nice to know about the renovations before booking.

Self

6/10

Pleasant

01 Mar 2026

Adriana

While the staff was wonderful, the building is currently under construction. That mean one elevator is out leaving one for guests. There was a few times especially around early mornings when we would have to wait a few rounds to be able to go down since they were so packed. The drilling and the noise start around 8ish so if you had a late night there will heno sleeping in for you. lol

Family_with_children

8/10

Excellent

01 Mar 2026

Leticia

Staff were very Nice and sweet

Friends

10/10

Exceptional

01 Mar 2026

Shairy Denise

The spacious rooms were spotless, and the staff was incredibly courteous. They even accommodated my rooms on the same floor without prior notice. Although the hotel was under renovation, they still offered a delicious breakfast every morning, featuring bagels, cream cheese, granola bars, and juice.

Leisure Family

2/10

Poor

28 Feb 2026

Nautica

I wish the hotel warned us about construction. I had to ask about things like towels multiple times & tooth brush ( no tooth brushes). The shower sucks. The water pressure in the sink was extremely low we could barely wash our faces. I wouldn’t recommend this hotel to anyone!!!

Family_with_children

6/10

Pleasant

28 Feb 2026

Sylvia

I wish they would have notified me of construction. The lobby was TERRIBLE. The room heater was very noisy and the blankets were thin. The bath soap/shampoo/lotion was lovely. The staff was delightful. Convenient for where I needed to be for work.

Self

2/10

Poor

27 Feb 2026

Paul

I couldn’t stay at the hotel because I could not get into the place due to construction at the front entrance. I had to find another hotel to stay at!

Family

2/10

Poor

25 Feb 2026

Jarod

Unknown construction at the time.

10/10

Exceptional

25 Feb 2026

Mingchao

The room is clean.

Friends_and_family Family

8/10

Excellent

23 Feb 2026

Yuvanka

Under construction so dining room was closed.

Leisure Friends

10/10

Exceptional

23 Feb 2026

Adrian

Nice quiet room.....great last day in Manhattan

10/10

Exceptional

22 Feb 2026

Kari

Perfect. All staff was awesome!

Family_with_children

4/10

Poor

22 Feb 2026

Travis

The lobby was under de-construction. Breakfast was in a bag. Coffee was weak. Took a cold shower until I realized that it takes about 15 minutes for the water to heat up. No gym access. None of this was disclosed before booking.

2/10

Poor

21 Feb 2026

Michael

The hotel is being renovated and no disclaimer was shown on the website. I would not have booked this hotel if I’d of known. I was travelling with my family and one member is disabled. Due to the renovation the hotel was loud and dusty, also only one lift was allowed for guests between 8am-5pm, some days we had to wait upto 30 mins for the lift. Also the restaurant was closed and the fitness suite was closed, I spoke to the reception staff who advised me I would have to pay to use an outsource gym which was close to $20 a day, I would have to cover the costs of gym entry myself and I would get credit back in Hilton points which is ridiculous. I emailed Hilton customer service and had an auto reply saying we will get a response in 3 days. It’s now been 8 days and still no reply, bad customer service from such a big company. I find it very misleading not to tell customers/guests you are renovating and this will impact your holiday as they know booking will be cancelled. AVOID THIS HOTEL.

Family_with_children

6/10

Pleasant

20 Feb 2026

Julie

Room was okay although colder than I would have liked and I wasn't able to turn up the temperature. There was construction going on in the lobby and they had one of only two elevators shut down between 8 and 5 every day, even weekends. During those times, it was hard to get an elevator. Had I known, I would have booked somewhere else.

Family

2/10

Poor

19 Feb 2026

Jack Kyle Andrew

It’s currently 3pm as I write this, and I genuinely cannot believe I’m having to leave this review — but please, do not book this hotel in its current state.

We are staying at the Hilton Garden Inn for our first family trip to New York, something we’ve been really looking forward to. Instead of the experience we expected from Hilton, we’ve walked into what feels like a construction site. Yes, it might be lovely once renovations are complete — but there is absolutely no way this hotel should still be open to guests without FULL, direct warning before arrival.

We received no notification. No email. No call. Nothing. We booked in good faith and arrived completely unaware of what we were walking into. We’ve since been told it’s “on the website” and that “guests were informed,” but we certainly weren’t — and judging by conversations with others here, we’re not alone.

We’re currently in room 1308, and the noise is relentless. The elevator shaft is directly against the room and the sound comes straight through the walls. I’m currently trying to get our 1-year-old down for his afternoon nap, and it’s impossible. Every few minutes the loud mechanical grinding of the lift starts again.

Normally, I’d take him out in the stroller for some peace and quiet. But between 8am and 5pm, the elevators are so slow and overloaded due to works that it can take 15–20 minutes just to leave the building. With a tired infant, that’s not just inconvenient — it’s unacceptable.

On top of that:
•Noi

Family_with_children

10/10

Exceptional

17 Feb 2026

Nadra

Clean room, helpful staff.

Family_with_children

4/10

Poor

17 Feb 2026

Michelle

The hotel is undergoing renovations and certain amenities that I personally take into consideration when booking were not available such as in house dining and fitness center. This was not noted on Expedia and I feel that is misleading to your guests. One should be aware so they can make an informed decision. The staff was friendly and the rooms were clean. Rates were on the higher end and would have aligned with a hotel that is fully operational.

Self

10/10

Exceptional

17 Feb 2026

Richard

convenient location

Self

10/10

Exceptional

16 Feb 2026

Vincent

Clean room great area

Leisure Partner

2/10

Poor

16 Feb 2026

Lenorae

The hotel is under construction, which was not disclosed at time of booking. The hotel lobby was chaotic at checking with a lot of upset guests. It was a makeshift lobby so about 1/4 the size it usually would be. The smells were quite strong and there was only one elevator available until after 5 pm daily. By the time I got to my room I was having an allergic reaction and unable to attend my plans as a result. The towels had holes in them, the thermostat didn’t work and the water was lukewarm.

Leisure Self

6/10

Pleasant

16 Feb 2026

Lindsey

Rooms were a bit outdated and seemed small. Staff was nice, we didn’t spend much time in the room so it was fine for what we needed. The hotel is being renovated and there is only one elevator for 26 floors which is frustrating sometimes. They offered grab n go breakfast bags since the restaurant areas weren’t open which was nice because we weren’t planning on getting breakfast from the hotel but it was nice to have a quick bite for everyone before we left for the day. Overall decent but nothing great.

2/10

Poor

13 Feb 2026

Or

Hotel is undergoing construction. No lobby, lounge, cafe, gym or any of the amenities listed when deciding to book this hotel.

Business Self

6/10

Pleasant

11 Feb 2026

Rolando

Ongoing construction had only one elevator cart took 20 minutes to get up and down. No stairs to go up

Leisure Partner

6/10

Pleasant

09 Feb 2026

Laura

Please Read -MAJOR RENOVATION GOING ON! Only one elevator working, pack your patience. Also, deposit is $100 per night, not per the entire stay. Rooms are Small. What you see here is not what you will get. Other than that, staff was nice and they had breakfast “on the go” bags ready every morning and coffee to compensate for the inconvenience of the construction.

Leisure Family_with_children

2/10

Poor

09 Feb 2026

David

The hotel did not disclose that they were undergoing renovations. they we banging away in the room above me for two days. both days they started at 8 am. on a sunday.
Additionally they had no restaurant, a torn up freezing hotel lobby and only one elevator to suppor the hotel ---- when it was working. When it wasn't working, I had to use the stairs and my room was on the 14th floor. Ridiculous. And never even an apology. Abject contempt for their (previously) loyal customers. I have stayed over 5,000 hotel nights in my life and this one now qualifies as the worst.

Business_and_leisure Self

6/10

Pleasant

08 Feb 2026

Mallory

They were doing construction on most of the high floors and Lobby.

Leisure

2/10

Poor

08 Feb 2026

Christian

Took 2 days to look at hot water in shower issue. They mentioned they fixed it but they did not. They came back following day and finally claimed it was broken. They switched us room but the water was warm. Not hot. Front desk hung up on us mid conversation twice. The microwave wasn’t working.

Leisure

6/10

Pleasant

08 Feb 2026

Anthony

No notice was provided regarding renovation of the hotel. The gym was not available. I wouldn’t have booked the hotel if I knew the gym was not operating.

Leisure Self

8/10

Excellent

08 Feb 2026

Donna

I loved the cleanliness of the hotel and the location! It would have been nice to know that the hotel was under construction, which included the restaurant. The hotel made every effort to accommodate that and a few of the restaurants offered a small discount! Also, please make it clear that you require a $100 per night security deposit(we stayed 4 nights so that was $400), which wasn’t clearly communicated! Other than that not being clear overall it was a great stay!

10/10

Exceptional

07 Feb 2026

Alicia

Great location

Leisure

6/10

Pleasant

07 Feb 2026

Michael

This property is under renovation until MAY 2026! This means that there is only ONE working elevator, no restaurant, and construction noise during the day until 5pm.
The staff is great, BUT the rooms are small and VERY close together. You can hear conversations in adjacent rooms clearly, and the walls vibrate when nearby room doors close, 24/7, even around the corner. It is NOT conducive to peaceful sleeping!

I am a Hilton Honors member, but will not be using this hotel in the future. If EXPEDIA had stated that the place was under construction in their listing, I would NOT have booked this hotel.
This makes it hard to trust Expedia in the future.

Business_and_leisure

10/10

Exceptional

05 Feb 2026

Marleny

Clean, quiet and confortable

Business Self

4/10

Poor

04 Feb 2026

Luciana

Construction going on and wasn’t aware of, it was an inconvenient with the elevators and entering from the main doors due to the construction, no complementary breakfast was provided or available. No comp was giving on our stay which should have been do to the very loud noise, inconvenient of the 10-15min elevator wait and having to enter and exit through the side emergency exit without notice. I would have booked a different location if I had known. The location was great because you could walk 15-20min to most places nearby

Leisure Partner

6/10

Pleasant

04 Feb 2026

Joanna

The hotel is under renovation which meant there were no amenities available. They made an effort to accommodate by partnering with local restaurants for discounts and providing a free breakfast to go bag. But had I known it was under construction I probably would have selected a different hotel.

Business

6/10

Pleasant

03 Feb 2026

Stacy

Staff is friendly, but there is construction in the hotel lobby, you hear during the day. Theres noise from what sounds like dumpsters and trucks from a company on the street all night. No buffet breakfast as stated becuase of the construction, but instead a bagged continental breakfast. One elevator working because construction crew using the other. My bathroom was freezing cold.

Business_and_leisure Pet

6/10

Pleasant

03 Feb 2026

Daniel

The room was good but the bathroom was incredibly cold. It seems there’s no heat in the bathroom.

Friends_and_family Family

4/10

Poor

02 Feb 2026

Bethannie

Staff was fine, expedia and/or the hotel didnt mention they were under construction. Restaurant closed, no continental breakfast, weak effort with breakfast bags.
Construction on the floor above us and the elevators took at least 5 mins. Watch out for the bedframes, hit everyone one of our knees on them.
... doesnt make up for it but the shower was the best

Leisure Family

8/10

Excellent

02 Feb 2026

Maria

The hotel was good, wish I knew there were renovations going on before I booked it. I was relying on having their breakfast.

4/10

Poor

02 Feb 2026

Mario

Staff was good, there was no information about construction being done. Elevator took a long time we had to wait several minutes and not only once.

Friends_and_family Family

2/10

Poor

01 Feb 2026

Shahab

Room service didn’t come. Hotel under construction so only one elevator. Loud noise all day.
Looked like few homeless people staying at the hotel. No gym, no breakfast

Leisure Partner

10/10

Exceptional

01 Feb 2026

KEVIN

Under renovation so not applicable

2/10

Poor

30 Jan 2026

Carlos

Had a 4 night reservation. Towels not changed nor garbage picked up for all 4 days. Construction rendered lobby unaccessible. Only one elevator available during day resulting of wait times up to 10 -15 minutes. Did not address snow and ice in front of building. Too focused on getting supplies and construction materials into building.

Business Family

6/10

Pleasant

30 Jan 2026

Adriana

It would have been nice to know the hotel was under construction before I got there. None of the amenities were available because the hotel was under construction.

Leisure Family

10/10

Exceptional

27 Jan 2026

ZELENE

Great location. Friendly staff. Had a nice view. Will def be back again.

Leisure Family

2/10

Poor

27 Jan 2026

Sivaraju

I reserved 4 nights stay. Unfortunately my flight got cancelled and rebooked for next day. So I messaged the property owner that I will check in next day as my flight got cancelled. I arrived next day to the hotel in a harsh weather with a kid and they said that they cancelled my reservation as I didn’t show up on first day. If I want stay then I have to reserve new room which cost me double the amount than my original reservation. I explained my situation and tried to get some resolution. But the manager didn’t respond properly. She is like make a new reservation else leave the property. I made reservation to a different hotel and left. After couple of day the next shocking news came for me. They charged me one day reservation fee for the cancellation as well. They charged me the stay and cancelled my reservation without any notification even after I informed them I will be checking in late. This is my worst experience with Hilton and Expedia.

2/10

Poor

26 Jan 2026

Lisa

The listing for this hotel is wildly inaccurate. This hotel is in the middle of a renovation project, which was not mentioned on Expedia's listing for the property. The lobby was filled with contractors coming and going, the elevators were not working during check in, requiring us to climb four floors in the fire stair with our luggage (good thing we were not on the 10th floor!). The restaurant is under renovation and not available to patrons. The thermostat in our room was not functioning, and our room was cold, even when we set the thermostat at 72 degrees. I have photos of the conditions. This was a disappointment and was a real low point in our trip. We checked out early and I will be requesting a refund.

Leisure Family

4/10

Poor

26 Jan 2026

Martha

Major construction, one elevator working, no restaurant or bar open due to construction. Only bag breakfast with same food available every day. Awful

4/10

Poor

26 Jan 2026

Zhanna

Horrible noise plus elevator was out of service

Leisure Self

8/10

Excellent

25 Jan 2026

Stefany

The room was clean and nice! The bathroom beautiful. But they are renovating the hotel so its a small lobby, and one of the elevators is under construction, breakfast is on the go.
But the room is beautiful and the view of the buildings are nice.

Leisure Partner

6/10

Pleasant

25 Jan 2026

Tonya

Tons of construction going on. Down to one elevator. The shower curtain had visible smoke burns in it. Beds were comfy though.

8/10

Excellent

24 Jan 2026

Angelica

Very comfortable and good for the price

6/10

Pleasant

22 Jan 2026

Nadya

Hotel was under construction and restaurant was closed. We were not notified in advance about the inconvenience. Only one working elevator due to construction which made for very long wait, especially in the mornings (10-15 mins). The views were amazing from the rooms.

Leisure Family

2/10

Poor

21 Jan 2026

Danielle

They are under construction and there was no warning on the site

10/10

Exceptional

20 Jan 2026

Katherine Dupotey

Excelent!!

6/10

Pleasant

20 Jan 2026

Katie

In the words of my 12 year old “it wasn’t the worst hotel I’ve ever stayed at, but it wasn’t that good”. There was a subway stop a few blocks away which was great but otherwise not the greatest location if you want to sightsee-especially in the winter! It was being renovated when we were there so down to one elevator, restaurant was closed so bag breakfasts, water never really got hot. I’d say it was just okay. Staff was nice!

Leisure Family

10/10

Exceptional

19 Jan 2026

Stacey

Nice staff

6/10

Pleasant

19 Jan 2026

Alice

Hotel under construction but we were not informed about that. One elevator was dedicated to construction crew so all guests and cleaning staff had to use single elevator. At times wait was 15 min or more. Breakfast came in a bag and was just cheap, sugar-filled muffin. On day there was also an apple but not on second day. Room itself was fine

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

David

Amazing service throughout the experience including valet service. Beautiful lobby. Immaculate room. This will be our NYC go to in the future!

Leisure Partner

8/10

Excellent

18 Jan 2026

Patrick

The room was reasonably clean and the site was very accessible. However, construction restricted access to only one elevator, making it more difficult to access (long wait).

6/10

Pleasant

17 Jan 2026

Armando

The hotel was in construction. Limited elevator use, no restaurant service and noise for the construction workers.

Leisure Family

8/10

Excellent

17 Jan 2026

Bailey

The hotel was under construction so things were loud but they did their best to accommodate. There were a few times maintenance/house cleaning tried to come in while we were in the room. But didn’t give us enough time to answer before letting themselves in.

Friends_and_family Family

2/10

Poor

15 Jan 2026

rozita

Everything it was so terrible. I just write it down unannounced construction noise, dirty, etc. etc..

Business

4/10

Poor

14 Jan 2026

Jasmine

1 Elevator from 8am-5pm was horrible due to construction. The 22 flights of stairs or wait 20 mins for an elevator was not fun. Fire alarm also went off \"due to construction\"

Leisure Family

8/10

Excellent

14 Jan 2026

Alberto

Let them finish the construction so that everything is easier and better.

Leisure Family_with_children

10/10

Exceptional

13 Jan 2026

Leonardo

Clean and good area

6/10

Pleasant

12 Jan 2026

Danial

Hotel was under construction and they give our room keys to someone else and he entered our room at 1am

10/10

Exceptional

11 Jan 2026

Betzabe

exc lugar p poder movilizarse dnd quieras con varias opciones cerca del metro, perfectas condiciones y la habitación limpia y ordenada

2/10

Poor

11 Jan 2026

craig

the hotel is under heavy construction. they should refund my money. the elevators didnt work and the fire alarm went off.

6/10

Pleasant

11 Jan 2026

Jay

Our kids room was on a different floor coz someone forgot to take notes, the fixed it next day, one lift was broken so hundreds of people sharing one. It was a 20 minute wait for lift so we ended up using stairs often and it was quicker, we were on the 23rd floor. No hot breakfast available. Maintenance and cleaning were fantastic!

6/10

Pleasant

11 Jan 2026

Gabriel De Goes

There was only one elevator for the entire building due to renovations, which was a problem. Aside from that, everything else was excellent.

Leisure Friends

10/10

Exceptional

11 Jan 2026

Lenore

Courteous staff, nice clean room, excellent location. They are going through renovations so restaurant was closed.

Business Family

6/10

Pleasant

09 Jan 2026

Brandi Lee

The hotel was under construction which was not disclosed. This means no restaurant and only the option of food bags in the morning which were the same daily. There is only one elevator available during construction hours making it difficult to leave or get back to your room. We also had to switch rooms because of a water leak in the bathroom which leaked all over. These are things that should be divulged. Location was good, staff was good.

Leisure Family

4/10

Poor

09 Jan 2026

Angelos

The hotel was poorly maintained, the furniture and carpets were heavily worn out. Also, the bar and restaurant were not operational. Overall it felt like a 2-star lodge motel.

Leisure Family

10/10

Exceptional

08 Jan 2026

Jeanna

Great stay

Leisure

4/10

Poor

07 Jan 2026

Yuan

Elevator was trash

8/10

Excellent

07 Jan 2026

Karl

Good hotel but a bit small and there is nothing to do inside :p

8/10

Excellent

06 Jan 2026

Marla

No balcony. No bar.

Self

10/10

Exceptional

05 Jan 2026

Chanmattie

Clean rooms and nice staff

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Chris

The staff was wonderful and extremely helpful.

Partner

6/10

Pleasant

05 Jan 2026

Lora

It was a basic room. Needs renovating. Elevator is slowwwww. Had to use steps twice or miss ride because it was so slow. Friendly staff.

Leisure Self

10/10

Exceptional

03 Jan 2026

Christopher

Great balcony! Enjoyed my time

Business_and_leisure Pet

8/10

Excellent

31 Dec 2025

Ryan

Obviously good location being in Midtown. You could see that there was local in house decorating efforts. Bartender could not speak english and the breakfast was 4 out of 10. Elevators…seemed like only one was available for the first 2 days and nothing was communicated. Room: We chuckled that many items were not level. TV, thermostat and the shower valve plate. Those are maintenance issues where a little pride would go a long way. Also, TV cannot access Amazon Prime. Bed were very comfortable along with the pillows. Overall paying $450/night in Midtown was a good value. I just think, doing more of the little things can help the overall experience.

4/10

Poor

30 Dec 2025

Patrick

Room was outdated but clean. However noise from elevator shaft really disrupted our sleep

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Megan

staff was great and the room was well maintained

10/10

Exceptional

29 Dec 2025

Rhonda

Loved the room service every day!!

Leisure Family

10/10

Exceptional

29 Dec 2025

Susan

Clean, staff was friendly and helpful. Close to subway.

Leisure Family

4/10

Poor

28 Dec 2025

Orlando

I had arrived 1 hr before my show. I ask for Valet Parking. I give the seat the keys to my truck and leave to my show. I returned from my show 4 hrs later to find my truck has remain unlocked and flashers still going. Mind you to a parking ticket for 125.00 from NYC. I was told this is my ticket and they do nothing about it. I had to park my truck myself. If I would have known this I would have taken it right away. The elevators are used by staff to run cleaning supplies from floor to floor so it’s tough to catch a ride to your floor without a bunch of people and cleaning supplies. I would never again stay at a Hilton because of this. I understand and have patience for situations but my truck set the entire weekend on a negative. It was the worse Xmas experience I had in NYC in my life.

Leisure Family