Hilton Garden Inn Manhattan

10/10

Exceptional

20 May 2026

Liliana Estefania

Está muy bien

Partner

6/10

Pleasant

20 May 2026

Halina

The place was under renovation. No where on the website was this mentioned.
Our room on the 27th door was clean but the phone did not work nor did the safe. Nor were we given the option to change rooms. Mon-Fri there was only 1 elevator functioning. I waited 10 min to get it down to the lobby. The staff was very nice & tried to be helpful but they were also struggling to get things accomplished using one elevator. Unfortunately this experience will probably keep me from booking Hilton in the future.

Family

8/10

Excellent

20 May 2026

Ernesto

I had a great stay at Hilton Garden Inn New York/Manhattan-Midtown East. The location was excellent — close to subway stations, restaurants, and many Manhattan attractions, making it very convenient to get around the city. The room was clean, comfortable, and surprisingly quiet for New York. Staff were friendly and helpful throughout the stay, and check-in/check-out was smooth. The hotel felt safe, well-maintained, and offered good value for the area. I would definitely stay here again on my next trip to NYC.

4/10

Poor

19 May 2026

Carlos Eduardo Avila

Elevators not working half the time, worst breakfast I’ve ever had.

Family_with_children

4/10

Poor

19 May 2026

Ireland

The air conditioning was on the first night and then the only option we had after that was heat for some reason. The breakfast option that was to \"makeup\" for the construction was maybe 15 to go boxes with a piece of fruit and a granola bar - they were always gone and for 2 mornings did not have any. The front desk staff at check in was very rude, I requested a low floor due to an ankle injury and was told they rebooked my requested room so I'd \"just have to manage\". Trying to get more towels EVEN when housekeeping was in was impossible cause they would run out on the cart and not want to use the stairs to go get more (since their was only one working elevator). Half the time our housekeeping just made the bed - no sheet change, no new towels, not even wiping down the bathroom. We had to go buy lysol wipes and do it ourselves for piece of mind.

Friends

6/10

Pleasant

19 May 2026

Dolores

Staff were great but elevator was broken so hard to get to an upper floor when lots of young groups used the hotel as a base. This is not up to the usual Hilton standards unfortunately.

Self

10/10

Exceptional

17 May 2026

Deborah

The rooms are newly remodeled, clean and quite comfortable. The staff is very friendly and attentive to your needs.

10/10

Exceptional

16 May 2026

Takuya

water temperature was low

2/10

Poor

16 May 2026

Luisa Fernanda

On May 8th, I arrived at 8 AM. Since check-in was at 3 PM, I used the gym restroom. The moment I opened the door, cockroaches ran out. It was filthy and disgusting. I reported it, and the receptionist just said, “It’s New York.” I was shocked. Being in NY is no excuse for lack of hygiene or disrespecting guests—especially for a Hilton brand.
I returned at 1:30 PM. I offered to pay extra for early check-in, but she told me to wait. I waited until almost 4 PM. If I hadn't gone up to confront her, she would've ignored me. When I got to my room, I couldn't even unpack because I was terrified of bugs. The room lacked pillowcases and shampoo. They never refilled the shampoo during my stay, and on my last night, housekeeping took the towels but never left clean ones. I had to go to the lobby to ask for them.
On top of that, the lobby floor was gross and filthy. Cleanliness is a hotel's image and it's non-negotiable for me.
I took photos of everything. If management doesn't handle this properly and offer a full refund for these unsanitary conditions, I am fully prepared to submit a formal complaint with all my evidence to the New York City Department of Health. Cockroaches and extreme filth are serious sanitary violations, and I will report this hotel to the city authorities.

Self

6/10

Pleasant

16 May 2026

Miyah

great staff & good location for exploring manhattan especially via subway. room and bathroom are extremely small. Only 2 elevators for 28 floors so you will be waiting a few minutes for the elevator to come to you. No free breakfast unfortunately.

Friends

10/10

Exceptional

15 May 2026

Camelle

Clean and big room. Elevator is always occupied so it takes a while for us to use it.

6/10

Pleasant

14 May 2026

Ashaki

Our first room was clean besides hair left in the sink & we had a problem with the hot water, I did let the clerk downstairs know we got switched out the next day with no problem & complimentary drinks at the bar we appreciated that, our second room was spotless, love a clean room, I’m not sure what was going on with the elevators 1 wasn’t working the other one barely working, one day we waited 20 minutes for an elevator, the next day it took so long we had to use the stairs & both my knees are bad so after going down 16 flights of stairs my day was ruined & my knees were swollen & very much in pain, I sure hope the elevators get fixed.

Partner

8/10

Excellent

12 May 2026

Corrine

There are definite design and usage difficulties that hopefully are being addressed. The staff are welcoming, helpful, and knowledgeable. The cafe, while still being upgraded, had a limited but delicious menu and efficient and friendly service. I enjoyed my stay, particularly the balcony outdoor space.

10/10

Exceptional

11 May 2026

Thalia

Everything was amazing

Friends

10/10

Exceptional

11 May 2026

alexandre

Location was great. Very clean hotel. Everything was amazing

Friends

2/10

Poor

10 May 2026

Sanae

They charged $100 deposit but there was no additional things to be charged because there is no restaurant in the hotel, no mini bar or no laundry services available. Not sure why they had to charge the deposit. Also I am not sure how they found my other credit card but suddenly the CC I didn’t show or not used to pay for the hotel was charged an additional $6. It’s scary that totally different credit card was charged for the same day but I have no idea what it's for. I am disputing it.

10/10

Exceptional

10 May 2026

Carolyn

Clean room, great view, large king bed, quiet.

10/10

Exceptional

10 May 2026

Bathsheba

Great stay. Lovely hotel. Great area. I will stay here again

Self

2/10

Poor

09 May 2026

Cyril

Elevators are terrible, phone in room doesnt work, no towels were brought to the room ever, had to go down the elevator and back up for 45min because it was so slow everytime I had to ask the lobby for towels.

Friends

10/10

Exceptional

09 May 2026

Bryann

Rooms was clean and beds were comfortable. Property overall was well kept. Staff was helpful and courteous.

Family

10/10

Exceptional

06 May 2026

Akil

Na

6/10

Pleasant

06 May 2026

Cherly

The room was clean but very small, location was good with many bars and restaurants near by but there was construction inside and outside with many times only elevator working at the time so I it took 15min or more to get on it.
The staff? Front desk was not friendly- at one point I went to ask a question and the gentleman didn’t even looked at me to answer. The cleaning staff are very loud when they’re cleaning the rooms.

Self

10/10

Exceptional

03 May 2026

Pablo

Take some toothpaste but besides that it was great!

Family_with_children

6/10

Pleasant

30 Apr 2026

Nikhil

There was only one lift running for a 28 floor building. Every time one wanted to go down or back to the room required at least 15 mins wait time for the lift and yet you would be lucky if you could make room for yourself in the already packed lift. The housekeeping staff was also using the same lift with all their equipments and stuff occupying the major space of that one compact lift. The hotel reception was all covered in partition curtains as some renovation work was going on. In short, it was not how I expected it to be.

Family_with_children

6/10

Pleasant

30 Apr 2026

TIA

There shouldn’t even offer breakfast. That was the saddest breakfast I’ve had at a hotel. It was a box with a blueberry muffin, granola bar, a pear and orange juice. I’m mad that I paid for that. I could pay for a better breakfast than that.

Self

4/10

Poor

30 Apr 2026

María Isabel

The hotel was in

4/10

Poor

28 Apr 2026

Steve

I reserved a room with a King size bed and when I got there to check in I was given a room with two queen beds. When I went back down to ask why I was given that room all they said was all their rooms with king size beds were taken. If that’s the case how was I able to reserve a room with a king size bed in the first place. On top of that I made my reservation two weeks in advance. I was disappointed with the response and the lack of compensation.

Partner

6/10

Pleasant

27 Apr 2026

Keishia

My room pillows didn’t have cases

10/10

Exceptional

27 Apr 2026

Leonel

Had a good overall stay. The room was clean and comfortable, and the staff was friendly and helpful throughout my visit. The location was excellent and very convenient. The only downside was noise from construction right outside the building, which was a bit disruptive. Aside from that, it was a positive experience and I’d consider staying again.

Self

10/10

Exceptional

24 Apr 2026

John

Everything was great. Building was under construction so the elevator took a while but I think they were about done with that.

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Maria

Hotel was being updated but room was good size and check in and out was super simple. No fee to hold bags after checking out.

Family_with_children

8/10

Excellent

21 Apr 2026

Ece

Clean room

2/10

Poor

20 Apr 2026

Carl

It was the most expensive ghetto place I've ever stayed at. I can understand thatvyhere.were renovations going on but they could have made ot a better experience. Because there was only one elevator, because the breakfast was horrible, I think that the price of the little room i was in should have been dropped. I spent too much money to wait for nearly 20 min to go upstairs and downstairs. I spent too much to have only and apple and a muffin for breakfast.

6/10

Pleasant

20 Apr 2026

Mike

The staff who checked us in appeared too busy to attend to us, was looking at her computer screen while talking to us. She also seem to be in a rush and did not mention that we had to scan our key cards in the elevator to get to our floor. Good thing there was a housekeeper in one of the floors we stopped in and helped us.

The same staff was there the day we checked out and the same thing happened, staring at the computer while checking us out and rattled off an automatic line of, “You’re all set. Have a good day.” Not glancing from the screen.

Family

4/10

Poor

19 Apr 2026

George

Terrible elevator service under the remodeling phase; breakfast consists of 3 hot drinks; no shampoo in the dispenser; no fresh towels supplied during the stay. Certainly, not the quality commensurate with the price of nearly 1,000 $ for 3-night stay. My worst ever stay in a Hilton property!!!!!

Business

10/10

Exceptional

19 Apr 2026

Tiffany

No breakfast, hotel was under construction
Room very clean, but we had to ask for extra towels

Partner

6/10

Pleasant

15 Apr 2026

Julie

Facility and

10/10

Exceptional

15 Apr 2026

Keilan

Nice, was on repair but it’s a nice place

Self

6/10

Pleasant

14 Apr 2026

Barbara

Breakfast was a cold sack lunch due to no kitchen facilities while under construction. Slow elevator when construction crews were working. Pleasant staff despite the constraints.
With the physical limitations, charging for small bottles of water seemed inconsiderate.

8/10

Excellent

13 Apr 2026

Megan

Staff was extremely helpful and nice/friendly. Unfortunately, the building was under construction when we visited, so they only had one elevator operating for guests until 5pm everyday. This made it very difficult to get to our floor, often waiting almost 10 minutes just to get on the elevator. Room was clean.

Partner

6/10

Pleasant

13 Apr 2026

Patricia

Just good location but the room and the service was meh

Partner

10/10

Exceptional

12 Apr 2026

Clarence

Efficient staff

Self

8/10

Excellent

12 Apr 2026

Jessica

Fabulous staff, was able to check in a bit early when the weather was not the best for walking around. The hotel is under construction, I did get one of the newer rooms and it was GREAT! So so so clean and the most room I’ve had in a Midtown hotel yet. Of course there is only one elevator, but you need to expect that hotels will have construction as we would complain if they didn’t update their rooms. I never waited more than 10 minutes for the elevator. My room did have a lot of “elevator noise” at nighttime but by closing my bathroom door it was almost non-existent and I was able to sleep soundly through the night. You are in a touristy area, so keep in mind a lot of tourist spots will have lines! Great stay, would stay again solely based off how close it was to Subway!

Self

6/10

Pleasant

11 Apr 2026

Dominic

Place was at a good location, property was under construction only one elevator at a time working which was a major inconvenience wait time for elevator at times was 20-25mins. No breakfast available since property was under construction. It was pretty dusty and noisy at times!

Family_with_children

10/10

Exceptional

10 Apr 2026

Alexandre

The Hilton Garden Inn was undergoing renovations to better serve its guests, and they organized everything very efficiently to ensure that everything went as smoothly as possible during our stay. I really enjoyed staying at the Hilton and I recommend it.

Family_with_children

8/10

Excellent

08 Apr 2026

Katherine

Breakfast to basic

Family_with_children

8/10

Excellent

08 Apr 2026

Kevin

Construction was happening so only one elevator worked and there were no amenities available. Also no hot water for a shower Saturday morning. Otherwise the location was great and the room was really nice.

Friends

10/10

Exceptional

06 Apr 2026

Thomas

Great location. Helpful staff. Clean room.

Family

4/10

Poor

06 Apr 2026

Olivia

I was overall disappointed in this stay. The rooms were clean and staff was nice however the hotel is under construction which we were not made aware of until we physically saw the construction ourselves. There was only one working elevator for the entire hotel so at times the wait time was prolonged. Overall, wasn’t a huge impact on our stay but still would have been nice to know.

Family

2/10

Poor

06 Apr 2026

Kyla

The staff here does not care about your stay. We stayed for 4 nights and had to beg for our room to be cleaned and only got that once! Everyday we asked for clean towels and an extra blanket and only received it on the very last day. All we got was a sorry and advised to reached out to Expedia

4/10

Poor

04 Apr 2026

Cassidy

I specifically booked this hotel because they were advertising that they had guest laundry, an onsite restaurant and an onsite store. They were by no means the cheapest hotel in the area but I was willing to pay extra for these features. Except when I arrived, they informed me that due to construction, none of these things actually existed. I was also informed that during the day, there would be only 1 elevator for guests for 28 floors. I understand that renovations are necessary but the honest and ethical thing to do is to inform guests of the current situation and allow them to decide for themselves if it works for them. Instead I got false advertising and the bait and switch with no offer for any remedy. I will likely never stay at a hilton again.

6/10

Pleasant

03 Apr 2026

Mayra

Everything was good but would have like to know the hotel was under renovation which made it difficult to use the elevator. There were complimentary breakfast boxes on the go and one morning we couldn’t even get coffee. Also, just be careful of where you place things.

Family_with_children

8/10

Excellent

02 Apr 2026

Ginger

There was construction going on

Family_with_children

4/10

Poor

01 Apr 2026

Edward

I like the location near to subway! The hotel is under renovation so dusty and only one elevator works most of the time. Be ready to use stairway or wait long for the elevator.

Family_with_children

6/10

Pleasant

01 Apr 2026

Maureen C

No breakfast available during our stay.

Family

6/10

Pleasant

01 Apr 2026

Karlamarie

The hotel was on construction

Family

2/10

Poor

31 Mar 2026

Kernilon

It was under renovation, no breakfast room despite being advertised with one, and no restroom on the ground floor after one had checked out. Was told to go to the subway public toilet.

Self

10/10

Exceptional

30 Mar 2026

Ima

Perfect

Family_with_children

4/10

Poor

29 Mar 2026

james

No breakfast

Partner

6/10

Pleasant

29 Mar 2026

Sarah

The hotel was under construction which led to the lower rating. At the time we were there, only one elevator was functioning.

Friends_and_family Family

6/10

Pleasant

29 Mar 2026

Howard

Construction going on. Elevator situation awful; long waits. Breakfast room being renovated; little room or selection. Otherwise service good and polite; room clean and fine. Location is great for east side.”

2/10

Poor

28 Mar 2026

Rahima

The hotel room was average. The hotel is under construction as of March 28 2026 and there is only ONE working elevator for service staff, employees and guest. You can imagine the amount of time wasted waiting for an elevator, being on an elevator and leaving an elevator took. All amenities were unavailable and these are things that should have been mentioned to customers prior to booking. Refund or compensation is definitely warranted during these situations.

Family

6/10

Pleasant

27 Mar 2026

Amanda

The hotel is under remodel, which is not listed in the booking information. With the construction, there was only one elevator available during the day, and the laundry facilities werent accessible. The room wasn't the cleanest, I found old luggage tags and trash under the beds while searching for something i dropped. The shower did not get hot unless a toilet was flushed in another room. And the toilet would run occasionally. That being said, they did offer daily housekeeping and luggage storage. The staff was always courteous and helpful. The location is near an accessible subway station.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Debra

.

2/10

Poor

24 Mar 2026

Chiedozie

This hotel is under renovation. Elevators are extremely slow as only one elevator is operational during peak hours...Morning through about 5pm. No breakfast area or business center available during renovations

Family_with_children

2/10

Poor

24 Mar 2026

Bum

My recent stay at the hotel was extremely disappointing and fell far below expectations. The elevators were not functioning properly, resulting in wait times exceeding 10 minutes on multiple occasions, which was both inconvenient and frustrating. Additionally, there was ongoing construction during my stay that significantly disrupted the overall experience. This information should have been clearly disclosed on the website prior to booking so guests could make an informed decision. Given these circumstances, I respectfully request a partial refund for the inconvenience and diminished quality of my stay.

4/10

Poor

22 Mar 2026

Alise

The staff was excellent. The hotel was under major construction, which closed one of 2 elevators available to guests during the day, which was intolerable. The workers also used the only available elevator during the day as well. Although I live in the NY suburbs, I had a colonoscopy scheduled at MSKCC and needed a hotel. I also have knee issues, and requested a handicap accessible room. My daughter and I got room 201, which had frosted windows and was small. I never would have booked the room if I knew it was under construction. My daughter also hated the king bed that we shared.

I booked for 2 nights, but when my colonoscopy was over (successfully!), we decided to just go home and suck up the extra night’s charge. We checked out an hour after checkout time, but we were not charged. Props to them!

An unpleasant stay that was not the fault of the staff, who were all extremely kind, but I will stay at the Marriott Courtyard around the corner next time. It’s a far superior establishment.

2/10

Poor

21 Mar 2026

Elizabeth

Under massive construction. 1 elevator meant up to 20 minute waits.

Self

8/10

Excellent

21 Mar 2026

Candice

We were unaware that the lobby was undergoing reconstruction which affected an elevator usage and the continental breakfast. Wish we would have known. The staff tried to accommodate but we may have chosen elsewhere. Location was great though.

2/10

Poor

19 Mar 2026

Pasquale

Property under major construction. Was never notified about it. Dust and dirt all over. Only one elevator during the day. Debris everywhere. Restaurant closed. Tv in room didn’t work. They said it was because of construction. Waited 15 minutes for the only elevator to have room for me to go downstairs with the gondola. Horrible stay. Reporting them to Hilton, Expedia.

Partner

10/10

Exceptional

19 Mar 2026

Ruth

Very accessible

Friends

10/10

Exceptional

15 Mar 2026

Sergio

Very friendly staff, very clean

Family_with_children

6/10

Pleasant

15 Mar 2026

Yayoi

Staff was lovely, but the hotel seems to be having difficulties keeping up with the property due to the renovation. The microwave was not

8/10

Excellent

15 Mar 2026

Remi

Thank you for the personalized card for my son's first time NY. Highly appreciated 🙏

As you probably were aware of, the lift issue (1 of the 2 lift only worked) long waiting time (15 min.) unacceptable for a lot of guests during checkout with suitcases. The handle of the shower tap was too loose, so shower got to hot and couldn't stay on a consistent temperature

Family_with_children

4/10

Poor

15 Mar 2026

Ikera

The staff was friendly and they did get me a early check in but the property itself is a mess the elevators and hallways need deep cleaning they only have one elevator and it takes almost 30 mins to get on and off so you have to factor in extra time to get on elevators if your planning to go somewhere it’s super small the rooms we’re clean but super small the hallways are so small you can barely walk and they are doing construction on the property so it makes it 10xs worse nowhere near worth the price looks nothing like the pictures

2/10

Poor

14 Mar 2026

Fred

The room was clean. The cleaning staff often forgot to leave clean glasses or towels. The building was under construction which was never told to me at the time of booking. That meant one elevator for an entire hotel. It was dusty and loud. The hotel does not have city scape windows and the noise in the room at night made sleeping difficult despite ear plugs. The bagged breakfast was filled with nothing but ultra processed foods. All in all a disaster.

Self

10/10

Exceptional

14 Mar 2026

jianming

Pretty good for a stay

6/10

Pleasant

12 Mar 2026

Hesham

The location was excellent and the room was nice and clean. The building itself, however, was under complete renovations, amenities including the restaurant were closed, one only working elevator and construction noise was all over the place. Guests needed to be informed at the time of reservation.

Self

2/10

Poor

12 Mar 2026

Ellie

Hotel was under construction and the elevators won’t work. No breakfast.

8/10

Excellent

11 Mar 2026

Jeanette Phuong

It's good trip overall.

Friends

6/10

Pleasant

11 Mar 2026

ziianna

.

Family

10/10

Exceptional

11 Mar 2026

Sarsvati

Very helpful staff

Friends

2/10

Poor

10 Mar 2026

joel

Construction site dusty entrance. Elevator priority to staff. Toilet clogged at arrival. Hot water trickled out of faucet. Cold water flowed.

Self

6/10

Pleasant

10 Mar 2026

Katherine

Yes

Self

8/10

Excellent

09 Mar 2026

JAMES

We had two newly remodeled rooms - fresh, clean and spacious. Other rooms in the property are in various sizes staging of remodeling, which restricted guest use of elevators to just
one. Other elevators were being used for construction crews 7 days a week. Results were interminable delay of guest elevator! Unacceptable!

4/10

Poor

08 Mar 2026

Michelle

Room was decent and fairly clean. Lobby was a mess from construction. Only 1 elevator available so leave time if youre in a rush. Once I waited 23 minutes.

2/10

Poor

06 Mar 2026

Inge

I have stayed one night at the Hilton Garden Inn. I will never return. I booked this hotel as I am a big fan of Hilton hotels. Their service is always flawless, great breakfast and wonderful amenities. When I booked this hotel , I thought I knew what to expect. I needed a nice hotel to recover during the day from an eye surgery in the am. Fast forward, hotel is in a major renovation , which is causing significant noise during daytime , and construction workers in and out . One of the 2 elevators is prepped for workers going up and down. The breakfast was not served but instead paperbacks were stacked on a small desk in their small lobby . Ready for pick up by guests .
The bags were filled with cheap, pre-packaged breakfast items like muffins, cookies , apple sauce . The highlight were prepacked slices of apple.
And this morning, no warm water in the shower !!!
They should close and do their renovation instead of ruining the image of a hilton hotel.

Self

10/10

Exceptional

06 Mar 2026

Juan

There was a lot near by, very walkable. Liked that the hotel was near the subway. So you could easily access everything.

Friends

10/10

Exceptional

04 Mar 2026

Alison

The property is being refurbished, but that didn’t impact the stay. It was an amazing room, large for NYC and clean. The staff was very friendly and the location is great.

Self

8/10

Excellent

01 Mar 2026

Michelle

Sean at the front desk was an excellent problem-solver. When we checked in, Hilton’s network was down and he managed to get us checked in and into a vacant room.
The main entrance and lobby were being renovated so it was noisy and the elevator times were greatly impacted. It would have been nice to know about the renovations before booking.

Self

6/10

Pleasant

01 Mar 2026

Adriana

While the staff was wonderful, the building is currently under construction. That mean one elevator is out leaving one for guests. There was a few times especially around early mornings when we would have to wait a few rounds to be able to go down since they were so packed. The drilling and the noise start around 8ish so if you had a late night there will heno sleeping in for you. lol

Family_with_children

8/10

Excellent

01 Mar 2026

Leticia

Staff were very Nice and sweet

Friends

10/10

Exceptional

01 Mar 2026

Shairy Denise

The spacious rooms were spotless, and the staff was incredibly courteous. They even accommodated my rooms on the same floor without prior notice. Although the hotel was under renovation, they still offered a delicious breakfast every morning, featuring bagels, cream cheese, granola bars, and juice.

Leisure Family

2/10

Poor

28 Feb 2026

Nautica

I wish the hotel warned us about construction. I had to ask about things like towels multiple times & tooth brush ( no tooth brushes). The shower sucks. The water pressure in the sink was extremely low we could barely wash our faces. I wouldn’t recommend this hotel to anyone!!!

Family_with_children

6/10

Pleasant

28 Feb 2026

Sylvia

I wish they would have notified me of construction. The lobby was TERRIBLE. The room heater was very noisy and the blankets were thin. The bath soap/shampoo/lotion was lovely. The staff was delightful. Convenient for where I needed to be for work.

Self

2/10

Poor

27 Feb 2026

Paul

I couldn’t stay at the hotel because I could not get into the place due to construction at the front entrance. I had to find another hotel to stay at!

Family

2/10

Poor

25 Feb 2026

Jarod

Unknown construction at the time.

10/10

Exceptional

25 Feb 2026

Mingchao

The room is clean.

Friends_and_family Family