Name: Hotel Metropolitan Sendai
Address: 1-1-1, Chuo, Aoba-ku, Sendai-shi, Sendai, 980-8477, JP

10/10

Exceptional

12 Jul 2026

Sayuri

The room was clean and comfortable. I really liked the Onsen that we were able to access directly from the property. I was really happy with the property, but it took pretty long time for check-in. I was guided to the self check in but it didn’t work and guided to the in person check in. A guest who was checking in front of us was taking long time so I had to wait. Also this was our first time to stay this hotel, and I was not sure how the Onsen ticket works, like if the ticket can be used for the checkout day. I needed to bring up the basic question that most guests might have. At the Onsen place, once we arrived the floor, the staff was just standing at the entrance and staring at us and we were a bit confused. So I needed to ask how it works. Then they answered. The both hotel and Onsen property were clean and very nice, but the customer service was a bit awkward.

Family_with_children

10/10

Exceptional

22 Jun 2026

Dan

Extremely convenient (just above the train station), gorgeous rooms - clean, spacious, nice layout, nice view! A very cool lounge, gym and plenty restaurants and shopping options in walking range! Definitely recommend! Would stay here again in a heartbeat

Family_with_children

6/10

Pleasant

09 Jun 2026

Wilson

The hotel is modern looks but when stepping inside the room it was totally different. Its carpet is dirty , old and dusty. Even though it locates next to the station it easily confuses with the other hotel also named Metropolitan East JR sendai

Partner

10/10

Exceptional

04 Jun 2026

Carmen

We were so grateful that the hotel is situated right at the Sendai JR station with direct access. It was a rainy day and our original plan was unfortunately scraped. We were still able to enjoy many great food and shopping right there without getting soaked in the rain. Hotel was clean and well-equipped, particularly appreciated the free soft drinks at the lounge!

Partner

10/10

Exceptional

01 Jun 2026

Minjoon

always clean and kind staffs

10/10

Exceptional

29 May 2026

Lu

The hotel as very clean and nice for the price. Staff was helpful.

10/10

Exceptional

27 May 2026

John

The Sendai Metropolitan East is an excellent hotel I've stayed at numerous times and plan on staying there again. It is extremely convenient -- right at the main Sendai Japan Rail station -- but the hotel rooms are quiet (and very clean). There is also an excellent shopping area at the station as well as many excellent restaurants for all price ranges. The breakfast is reasonably priced and generally quite good but could use a wider selection of breads. All told, I give this hotel the highest recommendation.

Self

10/10

Exceptional

21 May 2026

Larry

Great location !

10/10

Exceptional

16 May 2026

Julie

Super convenient location and well maintained property! Would stay again

Partner

8/10

Excellent

14 Apr 2026

Sumiko

The convienient location and very new hotel!
Stuff were very nice.

Partner

8/10

Excellent

25 Mar 2026

Hiro

a little too tight for two ppl, but it’s new and clean, plus so convenient in terms of the access to the station. i have stayed here more than half a dozen times for that reason. price-wise everyone feels different, so i won’t comment on that…

Partner

8/10

Excellent

25 Mar 2026

Hiro

the cleanliness and its vicinity to the station make this establishment an easy choice for me

Partner

10/10

Exceptional

22 Feb 2026

Stephen

Great staff, amazing room

Self

10/10

Exceptional

20 Feb 2026

Keita

Right at the Sendai main station, neat, clean with a spacious Japanese bathroom. Worth every yen!

Self

6/10

Pleasant

14 Feb 2026

Yeuk Mei

Staff

8/10

Excellent

06 Feb 2026

Jose Antonio

A little bit more bigger room than the other one before ,but the hotel is in a perfect location,incredible mall

10/10

Exceptional

05 Feb 2026

Hiroaki

Quiet and convenient location from JR station

Business

6/10

Pleasant

17 Jan 2026

Huijiao

We stayed twice during the week and both times check in were given the last room at the end of the hallway. We were not happy about this, and it made us suspect if it was done on purpose. Wont come bk again next time at Sendai

10/10

Exceptional

13 Jan 2026

Dexter

Very nice hotel. Clean room, good amenities

Leisure Family

10/10

Exceptional

11 Jan 2026

WEI JIAT

parking was good

Leisure Friends

10/10

Exceptional

06 Jan 2026

ross

Staff were excellent

Leisure Family

10/10

Exceptional

01 Jan 2026

William

This was an amazing place to stay.

10/10

Exceptional

24 Dec 2025

Dhyani

Highly recommended. The location was so convenient. Despite literally being connected to the Sendai station, the room was super quiet and comfortable.

Partner

10/10

Exceptional

11 Dec 2025

craig

The room was as expected very clean
. Maybe because we booked a few nights and it's more of a business hotel, than a tourist hotel, we had a huge room with large wind which had great views. Staff new good English and it's ideal if you are travelling by train because it's in the station, which has plenty of restaurants and all the facilities you expect from

10/10

Exceptional

08 Dec 2025

Keith

The Hotel Metropolitan is literally located at Sendai Station. It’s easily the most convenient hotel if you arrive by train. The station features a plethora of restaurants, that every palate and price range is covered. There are two shopping centers and a Yodobashi Camers store right there. The Meteopolitan is an excellent location to base your travel around Miyagi Ken.

Leisure Self

10/10

Exceptional

29 Nov 2025

Jun

Very convenient and excellent service.

Business

10/10

Exceptional

28 Nov 2025

Roy

all good great place to stay not my first time in sendai I always stay at the Hotel Metropolitan Sendai east. no brainer

Leisure Self

10/10

Exceptional

22 Nov 2025

Kwok

Staff are very helpful to store the baggage prior to check-in.
Very good location, connected to Sendai Station.
On-site coin laundry offer extra convenience.
The 'eco stay' initiative truly enhanced my experience, maki g it both comfortable and environmentally responsible. I had a wonder stay.

Leisure Partner

10/10

Exceptional

21 Nov 2025

Daeleen

Room was larger than average with a huge bathroom! And hotel is connected to the train station which was super convenient! Would definitely stay again!!!

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Ebrahim

The room had a smart TV and was very spacious.

Self

10/10

Exceptional

12 Nov 2025

John

The JR Metropolitan Hotel is excellent – and an excellent value for the money. The hotel is extremely convenient – right at the Sendai JR Main Station – but I’ve never found it noisy from the trains or otherwise. The rooms are clean and the service is excellent. The breakfast is decent – good enough to go with the convenience. However, as you are right at the Main JR station which includes an “SPAL” shopping area with many food choices, those who are a little adventurous will find many good (and less expensive) options. In sum, an excellent hotel where I look forward to staying again.

Leisure Self

10/10

Exceptional

09 Nov 2025

Masamichi

Warm and friendly staff

Leisure

10/10

Exceptional

07 Nov 2025

Trevor

It was fine.

Business

10/10

Exceptional

01 Nov 2025

Soondong

Very good location

Business Family

10/10

Exceptional

30 Oct 2025

Kathy

Clean room, helpful staff, and convenient location.

Friends_and_family Friends

10/10

Exceptional

26 Oct 2025

Stephen

Nice big room and amazing staff.
Incredibly convenient location over the train station.
Facilities were excellent.

Leisure Partner

10/10

Exceptional

18 Oct 2025

chihiro

Not only the room was nice and clean but location was excellent. Shops and transportation are near by.

Leisure

8/10

Excellent

16 Oct 2025

Prascilla

Easy access. Was a bit hard to find when we first arrive

Leisure

10/10

Exceptional

07 Oct 2025

Karen

Great location- embedded in Sendai station and within minute from shops and restaurants. Spacious and clean rooms, and helpful staff. Good amenities such as a lounge with free drinks, small gym, coin laundry. I would stay here again.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Ann

Convenient location close to restaurant and department stores.

Leisure Family

10/10

Exceptional

14 Sep 2025

MIRAI

It was amazing Japanese style hospitality,

10/10

Exceptional

17 Aug 2025

Kevin

Very nice hotel, close to the train station. Clean, spacious.

Leisure Family

10/10

Exceptional

14 Aug 2025

Ko-Hui

Wow wow wow. love the new interiors, plumbing and electrical fixtures, just too many to mention and you gotta come and experience it. There are USB-C plugs in the room. Check-in was convenient and friendly and very accommodating when we added a third person to the room on short notice. We will be revisiting it in the future for sure.

Leisure Family

10/10

Exceptional

29 Jul 2025

Shahed

A place cannot be more convenient than this. Everything within walking distance. Good food, shopping, transportation, etc. The place is clean and reasonably priced. Highly recommend.

Leisure Family

10/10

Exceptional

09 Jul 2025

MARIO

Incredible location. 1 min walk from JR Shinkansen exit. Close to many restaurants and shopping.

Partner

10/10

Exceptional

20 Jun 2025

Joan

The location is great as it is connected to the station. Facilities are well maintained, lounge is convenient for a nice cuppa of coffee. However, the hotel is more for business traveller and for short stay, there is no coin laundry facility thus it’s a bit inconvenient if needed self service laundry for family with kids.

Leisure

10/10

Exceptional

09 Jun 2025

Anthony

Amazing Stay, friendly staff, polite and helpful. Welcoming. Close by to everyday needs. Spacious room, bathroom, and brilliant bed and space, an amazing experience overall. Recommend to anyone wanting to stay here. Stellar Hotel 100000/10 loved it! ❤️

10/10

Exceptional

24 May 2025

Cheryl

Room is spacious, clean. Staff is very friendly and efficient. Breakfast buffet was good and very close to the train stations

Leisure Family

10/10

Exceptional

24 May 2025

Victor

The room and the bathroom were large. I appreciated the spacious closet. Attached to Sendai and a large shopping mall makes it one of the best Western-type hotels I have stayed in the 55 years I have been traveling to Japan. The staff was very helpful in helping us send our luggage to our Ueno hotel. Also, Sendai is a great Shinkansen Station to use for day trips to other places in the Tohoku region.

Leisure

8/10

Excellent

20 May 2025

DOUGLAS

within train station and had many dining choices, easy to use the trains.

Leisure Friends

10/10

Exceptional

19 May 2025

Cheryl

Would recommend this hotel for its cleanliness, staff professionism, easy transportation, shopping.

Leisure Family

6/10

Pleasant

30 Apr 2025

Tak Yung

Environmental protection or cost saving?

Hotel location is good as it links to JR station. For the room cleaning, it has default you don't need it unless you press the room cleaning button the night before. I ended up forgot to press the button and when I returned to the room, no one tidy up the room, no water with trash staying there.

While I also stayed in the same chain hotel in Akita, the way they did it is far more better. They assume you'll need room cleaning unless you told them you don't. Hope the Sendai East hotel can rethink this so called \"environmental protection policy\" and improve their services.

Self

8/10

Excellent

25 Apr 2025

Angeline

Lively vibe

Leisure

8/10

Excellent

25 Apr 2025

Vincent

Nice hotel adjacent Sendai train station. Very convenient. Nice room and larger than the Ginza hotel we were just at. Very reasonable - three nights was about equivalent to one Ginza night. Tub with separate modern shower was decent size. Sink area small for our two sets of toiletries. We really like this hotel and would return.

Leisure Family

8/10

Excellent

07 Apr 2025

Cathy

Brand-new facilities, fashionable design,friendly and helpful staff, super convenient.

Leisure Partner

10/10

Exceptional

07 Apr 2025

Misty

Wonderful, comfortable room. Breakfast was lovely and the area is fantastic!

Leisure Family

8/10

Excellent

05 Apr 2025

Windsor

At station

Leisure Partner

10/10

Exceptional

06 Mar 2025

Yunpeng

It is located very close to the station.
Convenient!

Leisure Partner

10/10

Exceptional

28 Feb 2025

Hiro

clean and convenient

Leisure Self

10/10

Exceptional

25 Feb 2025

Boon Thong

Great location, JR station just next door.

Leisure Partner

8/10

Excellent

14 Feb 2025

Laurence

This was my third stay at Metropolitan East Sendai. Elegant, modern, and comfortable. Fair-size room, comfortable bed, luxury bath facility in the room. Directly connected to Sapporo's main station, which is a large shopping and eating mall, with highrise department stores and offices all around. My only complaint is the lack of towels - only one bath towel and one face towel, if you are staying by yourself. Adequate until one gets wet and you need a dry towel and have to call the front desk. (This is done under the guise of \"ecology\" - \"greenwashing\" is more likely, in my opinion!)

Leisure Self

10/10

Exceptional

11 Feb 2025

Eleen

Perfect location!! Eat, sleep , dining, shopping, transportation starts from here . Delighted

Leisure Partner

10/10

Exceptional

10 Feb 2025

Joyce

Convenient to Shinkansen gate. Very efficient flow at check in. Room small, but shower and tub fabulous.

Leisure Partner

8/10

Excellent

20 Dec 2024

Tjoen Hong

Clean

Leisure Family

10/10

Exceptional

17 Dec 2024

Chandra

Very good service

10/10

Exceptional

12 Dec 2024

Christopher

The hotel is extremely convenient being connected to Sendai JR station. Like other major stations in Japan there is a plethora (thanks 3 amigos) of shopping areas. This includes S-PAL, Yodobashi Camera, and PARCO. That's not even including the shopping streets such as Clis road which are just a short walk away. Everything you expect to eat is around including specialties such as Gyutan and zunda. Ramen, tonkatsu, gyudon, udon, pasta, pizza, steak, hamburgers, bento, and anything else you could ever ask for is within walking distance.

Despite being located amongst all the action, the hotel room is incredibly peaceful. Barely any of the station and street noise makes it into the room and there's a beautiful full length window that looks out over the east side of the station (we may have just been lucky in getting an east viewing room). From there you can watch passively as taxis line up in a synchronized performance all with practiced precision and uniformity. We even got front row seats to a live performance 2 singers were having right outside the station a few nights in a row (this was the only time you could really hear something).

Yamato transport is conveniently within the train station so you can send your luggage in advance to your next destination. That way you can jump onto the shinkansen worry free. Just be aware that anything going to Narita/Haneda airport needs to be dropped off 2 days prior to your flight!

10/10 would recommend! Love this hotel!

Leisure Partner

10/10

Exceptional

30 Nov 2024

R.

very nice stay for several visits always pleasant.

8/10

Excellent

25 Nov 2024

debbie

All was well till it was time for check out. The staff that day all seem to be not so good mood and were rather curt when we asked for help with luggage and luggage storage for just 2 hours this marred an otherwise good experience.

Leisure Family

10/10

Exceptional

23 Nov 2024

Hoi Dick

Good location and good value. Excellent breakfast.

Ideal location close to the train station.
Breakfast was great.

Business

10/10

Exceptional

21 Nov 2024

Frank

Location is the best. Right in the train station

Leisure Partner

10/10

Exceptional

17 Nov 2024

Jose

Hotel is the closest it can be to the Shinkansen tracks, and still super quiet. Excellent and convenient location if you want to use Sendai station as a hub to explore within and outside Sendai by train.

Leisure Self

10/10

Exceptional

03 Nov 2024

chihiro

Nice and clean, a lot of amenities and convenience.

10/10

Exceptional

02 Nov 2024

Alex

Perfect location and very clean hotel with great facilities.

Leisure Partner

10/10

Exceptional

31 Oct 2024

Erik

Incredible value!

Leisure Self

10/10

Exceptional

28 Oct 2024

Robert

Our stay at the Metropolitan was great. We did have a little issue finding the hotel since there are two Metropolitan Hotels near Sendai Station. Make sure you go for the Metropolitan East.

Leisure Family

10/10

Exceptional

20 Oct 2024

Mary Kay

I was amazed that I could see the Shinkansen from my room, but not hear it at all. The soundproofing is superb. The hotel connects to the train station with everything you might need.
I was a little disappointed by breakfast. Crowded and not the quality I’d hoped for. Probably won’t opt for it here next time.

10/10

Exceptional

19 Oct 2024

Theary

Beautiful hotel and great staff. Clean and close to everything. Would stay here again if I am in Sendai.

Leisure Friends

10/10

Exceptional

11 Oct 2024

Nadia

10/10 location and staff

Amazing stay for our 3 nights in Sendai! Loved the hospitality and proximity to the train station. My boyfriend and I hopped off a 11-hr flight and took the shinkansen straight to Sendai, so it was really nice to have the hotel so close and check-in to be so seamless. We also had an amazing view of the city.

Partner

8/10

Excellent

11 Oct 2024

Verified traveler

Covenient Location

Our 2nd time stay, location is our top priority. Easy access to trains, shopping, & restaurants. We have a double w/a queen bed & a small sitting area where to put luggage. Modern design bathroom w/separate shower & tub.

Friends_and_family Family

10/10

Exceptional

01 Oct 2024

Wilfrid

Very central hotel and near train station.

10/10

Exceptional

27 Sep 2024

Argus

Everything was really great. The staff were so helpful in various situations. Location is also amazingly convenient for dining options, shopping and transportation options. Spent 16 nights here and will be coming back for sure whenever we’re back in sendai

Leisure Partner

10/10

Exceptional

23 Sep 2024

Tsaiwei

No suggestions at this time.

Leisure Family

10/10

Exceptional

03 Sep 2024

Paul

Great hotel, central to everywhere

Leisure Partner

10/10

Exceptional

31 Aug 2024

Michael

Located on the east end of Sendai Station, this hotel was super convenient. There is lots of shopping and dining options near by and the big shopping district is only about a 15 minute walk away.

Staff was friendly!

My only issue is the included breakfast didn’t have a lot of options for vegetarians/vegans. And allergy labels didn’t include fish/shell fish as the miso soup had mussels in it but didn’t show the allergy indicator.

Self

10/10

Exceptional

02 Aug 2024

Christopher

Great hotel right by the station

Business

10/10

Exceptional

12 Jul 2024

Yichun

New with great facilities.

Leisure Family

10/10

Exceptional

05 Jun 2024

Christina

Wonderful staff and beautiful property.

Leisure Partner

8/10

Excellent

26 May 2024

David

They had a great breakfast buffet with a nice selection of both east and western foods
Great bathroom setup. The wet room (shower in room plus tub) was spa like. The separate Japanese toilet was great.
Good location
The only real issues we had were that the room itself was very narrow without much storage. Also the Japanese TV only had one channel (CNN) for English speakers and not the usual selection of movies and such Americans expect.

Leisure Family

10/10

Exceptional

21 May 2024

Alex

Great location above S Pal and JR station

Friendly check in

Good sized room with dual windows and rooftop garden view

Would come back

Partner

10/10

Exceptional

28 Apr 2024

Ricky

Location location location!
It's right on top of the train station and the hotel is maintained extremely well. I'll stay in this hotel again if I've to come back to Sendai again

Family

10/10

Exceptional

26 Apr 2024

Forrest

The hotel, staff and surrounding property are excellent. It is conveniently located and near many things. We can highly recommend this property.

Leisure Partner

10/10

Exceptional

16 Apr 2024

Verified traveler

Will stay here again

We stayed here for three nights and we liked every aspect of the hotel, large room, city view, shopping , food options and convenience to everywhere.

Partner

10/10

Exceptional

12 Apr 2024

Peter

Great facility and location.

Leisure Family_with_children

10/10

Exceptional

26 Mar 2024

Simon

Good room

Room was larger than many Japanese hotels with a very comfortable Queen sized bed

Partner

10/10

Exceptional

24 Mar 2024

Hiro

it’s one of my go-to options in sendai . cleanliness and proximity to the sendai station are what i like about this hotel.

Leisure Partner

10/10

Exceptional

21 Mar 2024

Michiko

Shower was excellent

Leisure Partner

6/10

Pleasant

18 Mar 2024

Charlene

Room category advertised on Expedia was misleading. Recommend booking via Hotel official site for better indication of room size description

Leisure Partner

10/10

Exceptional

15 Mar 2024

Bruce

Thank you.

8/10

Excellent

09 Mar 2024

Tomomi

Convenient as it is directly connected to the station and cleanliness is generally good.

Friends_and_family Family

10/10

Exceptional

02 Mar 2024

Kimberly

This hotel is up there with Marriott and Hyat 5 star hotels but more affordable. Because this hotel is attached to Sendai Train Staton, a complex of shopping and restaurants, it is so convenient, They have plenty of escalators for those with big luggage, The JR train Service center can make your train tickets for you so don’t stress. Very clean big hotel rooms with safes and floor access with card key, Only $80 a night during February, High season it will go up but still cheaper than a $250 a night 5 star hotel. I highly recommend this hotel, :-)

Leisure Self