Riad Mandalay

Morocco , Marrakech
MARRAKECH, 59 derb harbil, Kasbah
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13 reviews shown

6/10

Pleasant

22 Aug 2024

Aman

It’s an ok place, tucked away inside alleys away from the Medina. The service wasn’t great. Asked us to pay cash only for taxes and airport transfer which was never mentioned ahead. Tiny 3 sachets of shampoo and no soap was provided for a family of 5 for 2 days!! The service guy wasn’t too friendly and always seemed in a bad mood. When breakfast was delivered, a swarm of bees hovered over, when asked to change the honey, he just took out the bee and gave it to us.

Friends_and_family Family

10/10

Exceptional

16 Jan 2024

Grace

We had a wonderful 2 night stay at Riad Mandalay. This was our first time in Morocco, so we can’t really compare it to other riads or hotels. The location is pretty great, hidden away in an alley like most riads.

The cleanliness and state of the room could have improved a bit. The hand soap bar for the bathroom was gone (with just an empty plastic wrapper left) when we arrived. The toothbrush holder cup was dirty before we used it and the bedside tables had enough dusk on them to indicate that they probably haven’t been thoroughly cleaned in some time…

But what the Mandalay lacked in cleanliness/ upkeep, it made up for in character and service of the wonderful staff. Abdul was so wonderful and greeted us with Moroccan tea and treats as we checked-in.

He was such a rockstar everyday and made everyone staying there feel like family. Thank you Abdul and the rest of the staff at Mandalay!! We will definitely be back 😊

Leisure

8/10

Excellent

03 Nov 2015

Aedamair

Lovely Riad

Great location, very helpful staff, just ask them for whatever you want

Family

10/10

Exceptional

05 Sep 2014

Joanne

Riad mandaly

Beautiful riad with very friendly owners Breakfast was lovely and we availed of evening meal one night which was one of our best meals in Marakesh and good bottle of red Also had a massage one evening and it was well worth the €30 If paying any extras in riad pay cash as a charge is put on using cards ( by government ) Riad within walking distance of a lot of the amazing sights. Would definately go back

Family

8/10

Excellent

23 Apr 2014

Verified traveler

Nice Riad and the owners/staff were very welcoming

We arrived late, delayed flight (boo), in the evening and probably due to my lack of French we where allocated the wrong room but this was rectified by the owners the very next morning without any prompting on our behalf. The owners and staff where wonderful and although nether of us spoke much of a common language we where able to make the important stuff understood.

Although on Expedia I thought we were going to be collected from the airport, that wasn't actually realised and we had to make our own way to the hotel by Taxi (200 Dirham + a 100 Dirham tip to a local to walk us through the alleyways to find it), but I don't know if that was my fault for not confirming so I'm just mentioning it so others might not fall into the same pitfall.

The air-conditioning in the room wasn't working, but with the windows open the temperature at night was comfortable. The room was lovely and as expected... the breakfast was well simple and adequate.

I don't have the experience to compare this Riad to anything else but it certainly gave us the experience that we went looking for and I'm very pleased... :)

2/10

Poor

02 Jan 2025

Attia

Dårlig modtagelse. indcheckning er kl. 12 vi ankommer til stedet 12 35 vores værelse var ikke gjort klar endnu den var ved at blive gjort rent vi skulle vente til klokken 13.30. sikkerheden i bunden. dårlig personale. ingen dyner men tæpper i stedet for som gav allergi. på hjemmesiden så stod der at det var et 4. stjernt hotel men det var et pensionat.

Leisure Family

10/10

Exceptional

08 Oct 2024

VERONIQUE

Excellent séjour

Très bon séjour. Personnel du Riad très gentil et très prévenant. On ne pourra pas oublier Abdou qui nous a fait rire tout au long du séjour, et qui ne savait pas quoi faire pour faire plaisir. La cuisine est excellente les petits déjeuner au top.

Friends_and_family Friends

4/10

Poor

31 May 2024

Manuel

Anodino

El riad presenta signo de envejecimiento que podría fácilmente mejorarse con una ligera remodelación , pero carece de gusto, es anodino. El desayuno esta bueno es de calidad y bien preparado. La acogida por parte del dueño deja mucho que desear ya que se deben de pagar tasas de estancia pero en lugar de solicitarlas al final de la estancia te la pide insistentemente aunque entres a las 23h cansado y te interpele para pedírtelas haciéndote sentir mal , dando la impresión de una desconfianza impropia de un gerente del sector turístico. Por esta actitud nos llevamos una mala impresión del Riad aparte de encontrar la habitación confortable pero sin gusto en la decoración con mobiliario con bastante desgaste.

Partner

4/10

Poor

04 Jan 2024

Verified traveler

Attention surbooking pratiqué

Attention ils pratiquent extensivement (un couple de britannique dans le lobby à notre arrivee qui avait subi le meme traitement!) le surbooking : à votre arrivée ils vous dirigent vers un autre de leur 4 riads ( tous dsns la kashbah) ; Biensur pas vers un mieux côté (apres visite j ai refuse d aller au Riad Jibril sur une chambre à 4) ! Il a fallu négocier dur pour être surclassé (Riad noulah lui aussi avec piscine interieure mais bien plus petit et qu ils fassent aussi un geste commercial décent.

Ils avaient 3 jours pour nous prévenir et nous aurions pu annuler et trouver autre chose mais ne l ont pas fait car veulent garder la réservation chez eux!

Riad Noulah et Jibril : salles de bain très petite.
Riad Noulah très bruyant.
Personnes aux accueils de Noulah et Jibril gentilles et serviables.

Friends_and_family Family

10/10

Exceptional

23 Oct 2015

Gemma

Es un Riad acogedor , con un buen trato

Quedemos encantados con la amabilidad de Jean Luc y su señora y también con las personas que trabajan en el servicio. Es un Riad acogedor con buen gusto, limpieza y pocas habitaciones con lo que se crea un ambiente muy familiar. Esta a unos 15 minutos de la plaza

10/10

Exceptional

20 Aug 2014

Verified traveler

Un havre de paix en plein coeur de la ville

Accueil sympathique, le riad offre des instants de détente dans un cadre charmant tout en étant en plein coeur de la ville de marrakech. Un peu difficile à trouver la première fois, profitez du transfert organisé par l'hôtel.

10/10

Exceptional

04 Jun 2014

Jérôme

Riad paisible bien situé pour découvrir Marrakech

Ravis de notre séjour au Riad Mandalay:

Un accueil chaleureux, le riad Mandalay devient vite une oasis calme et chaleureuse au milieu de cette ville en constante ébullition.

L'équipe du Riad est très attentionnée et nous vous conseillons vivement de découvrir la cuisine de Maryam !!!

10/10

Exceptional

03 May 2014

celine

Bonne adresse

Riad très très calme et très bien placé . Je recommande cette adresse pour passer de bonnes vacances. Point négatif : manque d'information et de communication sur les services proposés notamment sur les horaires de repas, le fonctionnement du riad et le transfert du retour... malgré ces détails je recommande ce magnifique riad