Name: Comfort Suites Frisco
Address: 9700 Dallas Parkway, Frisco, 75034, US

8/10

Excellent

03 Aug 2026

Hina

Room was clean and the floor was quiet during night .

6/10

Pleasant

03 Aug 2026

Jack

The hotel was okay we had our kids with us and we didn't have any blankets or pillows for the pull-out beds we had to go ask for them but we did get a blanket and some sheets but they were out of pillows nor was the hot tub working and that's the reason I rented the hotel so we could have the hot tub in the pool and there was a family in the pool area eating and drinking so we left but the breakfast was good and the staff was nice just not up to our standards like we imagined..

8/10

Excellent

03 Aug 2026

Victor

Lo único malo fue que el jacuzi no sirve y la alberca no tiene calefacción.

6/10

Pleasant

03 Aug 2026

GMan

Paid for 2 night the second night tried canceling before noon and couldn’t cancel.

10/10

Exceptional

03 Aug 2026

Luis

Everything about it was messing

8/10

Excellent

03 Aug 2026

Mark

Property is pretty dated and needs an overall face lift. Lots of minor maintenance issues such as shower head was loose and held together with a zip tie, toilet ran constantly, mattress pad on bed was wrong size.

10/10

Exceptional

02 Aug 2026

Lucia

Breakfast was delicious and had many options to choose from.

6/10

Pleasant

30 Jul 2026

Ybana

El cuarto lila a viejo y las sábanas como olor a sucias

8/10

Excellent

27 Jul 2026

jim

Crappy shower curtain, light fabric, no bottom magnets, design on curved curtain rod cauded curtain to no stay closed, causing water to hit bathroom floor, making me cheanup floor after every shower. Room designers really flubbed a simple fixture, leading over time to water damage. Also, no trash can by elevator, only one hidden in ice room.

8/10

Excellent

27 Jul 2026

Elizabeth

The hotel smelled like it was once smoking was allowed

8/10

Excellent

27 Jul 2026

ANNETTE

The hotel was pretty clean and so was the room. The restroom was a little dirty, I could see a bunch of dirt next to the sink like if it gets piled in there. Also, the restroom started to pick up a weird smell like urine and backed up toilet, I had to buy Clorox and wipe it down. The other only thing was how hot the lobby and elevators were!

8/10

Excellent

26 Jul 2026

Martha

The hotel is 2 miles from Universal Studios, so convenient. It's kept well but definitely an old worn out hotel. It needs upgrades. Breakfast is ok.

6/10

Pleasant

25 Jul 2026

Stephen

Room was not clean, mold on curtains from ac unit, walls were not cleaned, either ketchup or blood was on wall on left side of tv. Doors need to be sprayed with WD-49

6/10

Pleasant

25 Jul 2026

Carolina

El problema era que se sentía muy húmedo el cuarto, entrabas y aparentemente se veía todo bien, pero estaba súper húmedo, caminar descalzo en esa alfombra era incómodo porque se sentía húmeda y era asqueroso, la cama se sentía húmeda, y así fueron los dos días.

10/10

Exceptional

24 Jul 2026

Gilberto

Best Hotel for the price. The breakfast area was well maintained, restocked and cleaned on the spot by one lady, which I think it made the difference in the stay. Good size bedrooms, and has a decent pool and hot tub. Free breakfast... everything you need.

8/10

Excellent

24 Jul 2026

Josh

Room was clean and maintained. No complaints there. The fridge did leak, which wasn't a huge issue but should be noted. No complaints. Would stay there again for sure if I'm in the area again.

2/10

Poor

23 Jul 2026

Paul

Everything was good from the room to breakfast and price of the room wasnt bad at all recommend the stay

8/10

Excellent

22 Jul 2026

Theresa

Exciting was great. The downside to our stay was planning for our first night of swimming. We were told or was down for maintenance. We have four kids and we’re counting on the swimming night to be that night. It was a major bummer having to tell our kids there was no pool. We left town early enough to be able to swim and it was really annoying to not have that. Otherwise things were nice.

10/10

Exceptional

19 Jul 2026

Gracie

Clean room, staff was great. Breakfast was good and staff kept restocking quickly..

Family_with_children

10/10

Exceptional

18 Jul 2026

Priscilla

.

Business Family_with_children

10/10

Exceptional

18 Jul 2026

Erika

It was good

Family_with_children

10/10

Exceptional

18 Jul 2026

Ashley

Will be back love it due too everything is near the hotel

Family_with_children

10/10

Exceptional

16 Jul 2026

Diana

Loved it

10/10

Exceptional

16 Jul 2026

Diana

Rooms were clean, staff was very friendly and welcoming.

Family_with_children

6/10

Pleasant

16 Jul 2026

Jessica

The only thing I did not like was the hotel had a smell and it just wasnt my cup of tea. The hotel room still had crumbs in the bed from last visitors. The note pad on the side of the bed was still written on by someone else. Just wasn't as clean as I expected, however the staff were very friendly and welcoming .

Family_with_children

8/10

Excellent

14 Jul 2026

Alejandro

Creo que la propiedad necesita un poco de servicio la unidad de aire acondicionado no servía y permanecía prendida a la misma temperatura todo el día.

Family_with_children

6/10

Pleasant

14 Jul 2026

david

The entrance has a weird smell and so did the hallway our room was . not enough snacks at the convenience store in lobby. There were silver fish in the bath tub. The sofa had white stains and the sofa bed had a big brown stain on the mattress. The room phone did not work and neither did the WiFi even though it showed connected. We had to use our hot spot. Overall this hotel stay was not very convenient.

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Sherald

Clean room. Quiet

Partner

10/10

Exceptional

11 Jul 2026

Kabene

Clean room , great staff , regular breakfast and My kids loved the hot tub and pool . Near to restaurants. It is a great buy for the price .

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Sree Maha Lakshmi

I really liked the property especially room. It was so convenient and neat and fresh. Outside it was ok ok because of the people around there was little awkward but overall the experience was amazing. Really loved the room and the stay. We enjoyed a lot.

Friends

10/10

Exceptional

04 Jul 2026

Mary Jo

Everything was great we’d hoped to have changed rooms but being third party we couldn’t. The pool was great as well as Breakfast and we were 12 mins from the new Universal and check out at 12 was awesome. When we arrived the AC was super cold already which was perfect for the Texas heat.

Family_with_children

10/10

Exceptional

26 Jun 2026

Dalwinder

Great staff I stay there everytime I come to Dallas

8/10

Excellent

26 Jun 2026

Kara

Nice place for my overnight visit, would stay there again.

Self

8/10

Excellent

19 Jun 2026

Carlos

Good clean room and comfortable beds

Business

10/10

Exceptional

18 Jun 2026

Rudy

We had a great stay. Everyone was so kind. The lady that does breakfast is amazing!!! Front desk was very helpful.

Friends_and_family Family

6/10

Pleasant

16 Jun 2026

Milagros

The pool needed to be cleaned and the rooms ne

8/10

Excellent

16 Jun 2026

Carlos

Clean rooms and nice beds

Business

2/10

Poor

14 Jun 2026

Alma

We stayed for 4 days and 4 night. The whole time we asked for the trash and fresh towels daily. And not once did housekeeping pick up our trash. And the only young black man that worked nights was any help. He was always polite and he would give us fresh towels. Other than trash not being picked up or not getting fresh towels. That was okay.

Family_with_children

8/10

Excellent

12 Jun 2026

William

Always like the King Suite

Family

10/10

Exceptional

05 Jun 2026

Anna

All

Family_with_children

6/10

Pleasant

03 Jun 2026

Shawn

Not big on hotels to start with but i enjoyed the amenities. The bed was not acquired as it was too hard, the sheets had different color stains on them too. I’d much prefer an air bnb for the cozy side of staying.

Friends

10/10

Exceptional

01 Jun 2026

Orlando

Great location and staff was great!

Friends_and_family Family

8/10

Excellent

30 May 2026

Sharon

Beds are comfortable. Breakfast is typical

Partner

6/10

Pleasant

24 May 2026

Jim

Every front desk person was unbelievably slow. One man talked entirely too loud about a declined card.

Partner

4/10

Poor

24 May 2026

Lindsey

Asked for more towels because there were none at the pool and front desk said there were no available towels in the hotel.

Family_with_children

10/10

Exceptional

23 May 2026

Will

Great hotel to stay at .

Business

8/10

Excellent

22 May 2026

John

Decent place to stay for the weekend

10/10

Exceptional

19 May 2026

Becky

The staff was very friendly and the room was clean upon arrival. I’d stay here again.

Friends_and_family Family

8/10

Excellent

16 May 2026

Melody

Nice property, clean rooms and common areas. Breakfast was okay but eggs were obviously not fresh and were sitting in their own juices which is grise.
Guy at the front desk in the morning was too busy on his phone to help guests. Could have been a little less rude
I just wish they would open the pool earlier so the kids can get in some swim time before heading out to do other things.

Friends_and_family Family

2/10

Poor

15 May 2026

Britney

I got bedbug bites and when trying to report it, the front desk staff ignored my request when I stated I wanted to speak with a manager. A coworker staying in the same hotel had bedbug bites in his room as well.

Self

10/10

Exceptional

15 May 2026

Joy

Everything was perfect. They were very accommodating. I’ll stay again.

Self

4/10

Poor

14 May 2026

Ishii

Water did not get hot for shower, and standing water in tube while showering.
Water on lobby floor, on floor at entry of elevator and in elevator.
Hotel was a little outdated and didn't smell clean.
Water bug laying on floor in restroom.
One of the blankets had a orange stain and the room had a smell of duty feet.
That hotel has changed a lot over the years. I was disappointed.

Partner

6/10

Pleasant

11 May 2026

Melissa

The hotel was very dated and the furniture was stained and old. The hotel needs to be updated

Partner

10/10

Exceptional

10 May 2026

Fatima De La

Clean property, family friendly! Kids loved the indoor pool and hot tub. Good breakfast.

Family_with_children

8/10

Excellent

05 May 2026

Wendi

Breakfast was wonderful and the staff very attentive and friendly.
We did find 2 bed bugs in our room, but they quickly changed our room.

Business

6/10

Pleasant

01 May 2026

Karen

The rooms are small but clean. Noise from the freeway was consistent throughout the night. The breakfast was excellent. if you stay, ask for a room not facing the freeway.

Partner

10/10

Exceptional

28 Apr 2026

James

Decent place to stay. Would stay here again if needed.

Self

10/10

Exceptional

28 Apr 2026

Sheila

Nice place and really close walk to Toyota stadium.
Lee was awesome checking us in!

Partner

10/10

Exceptional

14 Apr 2026

Isabell

Breakfastbis always fresh and delicious. Hostess very friendly.

Partner

6/10

Pleasant

13 Apr 2026

Kara

The room was clean;

2/10

Poor

13 Apr 2026

karla

Nasty, dirty room. It had a stench of wet dog. There was cockroaches, the floor was dirty, we didn’t have toilet paper, or a microwave despite of being in the room description. The ventilation was terrible. The bathroom had no extractor. Customer service was terrible. Front desk was rude. Our card keys never worked, we had to come down and have them reset a multiple amount of times. Our room never got cleaned, and when we requested it, we were told we would be on a waiting list. Elevators were slow and maybe not working properly, as we could never get on it in a timely manner. Tv did not work, wouldn’t power on. AC was hot no matter what we did with it. Beds were uncomfortable an had a smell. This was the most awful experience I’ve ever had. For the price I paid, I had higher expectations. I will never give you my business again.

Family_with_children

10/10

Exceptional

11 Apr 2026

David

Nice stay

8/10

Excellent

08 Apr 2026

Brandi

First time visiting Frisco. Location was great. Breakfast attendants were kind and the breakfast was very good. Fitness center was nice. Rooms were good but very outdated. Mildew smell but kept fan on and it was fine. Beds were comfortable. Housekeepers were nice & efficient. Check in was smooth. Night audit agent & daytime female agent were kind. However, the front desk agent named Clarence was utterly one of the most standoffish & arrogant human beings we’ve ever met. He kept an ear pod in his ear during his shift, actively on personal phone calls and seemed annoyed when my mother requested housekeeping one time during our 4 night stay. Very unfriendly and should not be in hospitality. Then, while having breakfast, ourselves and other guests overheard him speaking loudly on his cell phone, patronizing someone that apparently works for him, as he is a coach for a second job, it was super disrespectful and unprofessional. It was very interesting to find out that the hotel receives many complaints, yet he is still working for Comfort Inn with this type of negative attitude and unprofessionalism. I previously worked in hotel management for properties in Miami Beach and this would not be tolerated after even one instance. It was the only negative during our stay. Overall, we enjoyed our time at this location. I would suggest that Michael, the hotel manager, get with Clarence and give him some one-on-one training on guest service and etiquette.

Family

2/10

Poor

08 Apr 2026

Catrina

Just terrible

6/10

Pleasant

07 Apr 2026

David

Location is good, staff was nice, our room just wasnt as clean as it should have been. There were spashes of nasty stuff on the wall in the bathroom and also near the nightstand. The room was presented well. All of the most common janitorial items were taken care of, but extra attention should be paid to the non satndard areas like the walls and doors.

Partner

6/10

Pleasant

24 Mar 2026

Tukker

Location was decent . The First Lady that helped me was awesome !! Very kind and helpful however during my stay the older gentleman that works the desk was rude and not very helpful seemed annoyed that I needed help with my keycards and basically called me stupid for messing them up . He seemed to be pre occupied on his phone and earbuds and seemed mad if anyone needed help ….

6/10

Pleasant

12 Mar 2026

Isaac

Our room when we got there we used the restroom and it flooded and we stay in that room but smell was bad

Friends_and_family Family

2/10

Poor

09 Mar 2026

Keely

I booked a handicap room through Expedia. When we arrived, the man at the desk said that all of the handicap room were full & the one they had me in was not wheelchair accessible. We asked if they have a shower bench that i could use in the bathtub & he said, yes. We said that room would be ok & we could make it work if they had a shower bench. He said, \"let me get that ready for you & you can come get it.\" 😏 So, we go up to the room & my husband went down after quite some time to get the chair. They guess they don't have a chair. It's already being used. (No call up to the room to let us know) The next morning we went to call to the desk to see if it was possibly available & the phone doesn't even have a cord connected to the wall! (Explains why we didn't get a call about the bench... maybe) we stopped at the desk to speak with the manager who was extremely apologetic & tried to make the experience right by moving us to an accessible room for our second night. While my husband went to pack, she discovered that room had a hole in the shower making it inoperable. So, she put us in a different room that has more room, but when we got to the room, it hadn't been cleaned. She has the room cleaned while we left to eat. Luckily, I had my husband with me on this trip or it could have been a very dangerous situation because there were no bars next to the toilet, not enough room to get close enough to the bed, & no way to access the shower. It was a frustrating trip!

Family_with_children

4/10

Poor

09 Mar 2026

Jeff

The only real problem was that this super close to the main road. The road noise is loud all night . We actually changed hotels for the last night of our three night stay. Maybe bring your favorite box fan to mask the noise from the road at night?

Family

8/10

Excellent

06 Mar 2026

Mesut

This hotel is good but not excellent. It’s a budget friendly hotel with great staff. The room condition was good but the sofa set was not looking clean though. However you find good restaurants nearby which is very thing.

Business

10/10

Exceptional

27 Feb 2026

Skye

Clean

10/10

Exceptional

22 Feb 2026

William

Everything was great

Partner

10/10

Exceptional

22 Feb 2026

Julia

Room was clean and staff very friendly. Breakfast was well stocked and clean.

Partner

6/10

Pleasant

16 Feb 2026

Braxton

Changed my reservation on expedia. Hotel never got it. Had to scramble to find another hotel. Not great

10/10

Exceptional

15 Feb 2026

David

The friendliness of the staff. They were very helpful in answering questions and making us feel welcome.

2/10

Poor

11 Feb 2026

bobby

Not suitable

Business Self

6/10

Pleasant

07 Feb 2026

Steven

The rooms were nice, the breakfast was typical hotel breakfast, my best advice is make sure you get a room on the backside away from the highway. The highway noise is horrible!

Friends_and_family Friends

6/10

Pleasant

07 Feb 2026

anisa

The hotel was good. Our room needed cleaned a little more

Business Family

2/10

Poor

25 Jan 2026

Rabia

I did not get room service for 3 days even when I asked. My trashed wasn’t taken out either and when I did ask for room service, they said they’d come and never did

Leisure Family

8/10

Excellent

23 Jan 2026

Priyankar

The bathroom could have been cleaner the sink and bath had a little black mildew. We waited a few minutes at the front desk for someone to help us.

Friends_and_family Friends

6/10

Pleasant

22 Jan 2026

Irene

The room was great just the blanket have stains and no curtain in the shower.

And the breakfast was excellent Isabella was very kind and such a great person very friendly and made us feel great we went to a funeral.and she made our morning great thank you so much for the comfort keep up the good work

Leisure Family_with_children

10/10

Exceptional

20 Jan 2026

Edith

Clean and staff was really nicr

10/10

Exceptional

13 Jan 2026

Theresa

Staff was courteous and friendly. Beds and pillows were comfortable. Our room, the lobby and the breakfast room were all clean and maintained

Friends_and_family Family

8/10

Excellent

12 Jan 2026

Harvey

First room no, second room yes

8/10

Excellent

09 Jan 2026

danielle

Room was clean, there was plenty of space, breakfast has different options and was good enough, and our daughters enjoyed the pool and hot tub area (which was also spacious and not many people). Would have liked Housekeeping to come empty trash and refresh towels, though. We went down to the front desk for new towels and left our trash bags outside the door (they took it but didn't give new bags).

Leisure Family_with_children

4/10

Poor

07 Jan 2026

Shakila

Room was not clean at all. Hair and cups and other guests stuff left in the bed.

4/10

Poor

05 Jan 2026

Kelli

Bathtub has cracked & water wouldn’t totally drain out. Had an ac/heater right beside the bed under the window…much too close & loud. Very old hotel

2/10

Poor

04 Jan 2026

Dusty

This hotel needs a major overall deep cleaning. It’s clearly outdated, but it’s also not kept up. The indoor pool was disgusting from algae on the sidewalk, the hot tub water was almost black. There were black mold all over the walls. It stunk to high heavens and that’s over the very strong chlorine smell. The hallways reeked of mold or mildew or something. The bathtub was not cleaned. It looked like there was cat hair in it as well as it was rusted (or I hope it was rust) shower nozzle was stuck on beat you to death mode and the water didn’t stay very warm for very long. Not to mention the massive hairballs that we found throughout the room.
We are a family of 5, 2 adults 3 children. When asked for an extra pillow for the couch for the third child we were told the bedding you have in the room is all we have. There was no microwave in our room so we went down to use the microwave in the breakfast area and the light was turned off on us in the middle of heating up food.

Overall a bad experience and wouldn’t recommend this hotel to anyone.

Friends_and_family Family

2/10

Poor

04 Jan 2026

NIZAR

Hotel is not clean and very dusty need some renovation , only advantage is the location closed to Costco, HEB and some good restaurants

6/10

Pleasant

03 Jan 2026

Guadalupe

Room was good condition. Staff was great.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Linda

Awesone

10/10

Exceptional

30 Dec 2025

Jerry

Yes. Staff was really nice and even though there was only one housekeeper on duty our room was very clean

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Noe

Always nice to stay in these clean rooms and great selection of breakfast items. Not to mention the friendly staff.

Leisure Family

10/10

Exceptional

19 Dec 2025

Charneika

Everyone was nice and accommodating

Leisure Self

4/10

Poor

16 Dec 2025

Patricia

The room was very dirty, I had to clean it to stay there. The mirrors were dirty, the bathroom wall had sh-t on it, it looked like someone threw up in the living area down the wall, lamps had food stuff on them. Surface areas were dirty, i had to borrow and vacuum the room.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Luis

The only thing that made our stay great was the front desk manager Lisa she was extremely helpful with everything from giving us utensils to sharing valuable information about our surroundings. She really was sweet and went above and beyond, she is definitely a keeper.

Leisure Partner

4/10

Poor

15 Dec 2025

Ayanna

The room was very dirty. There were pieces of trash that weren't picked up and questionable liquids on one of the mirrors. The couch was incredibly disgusting and my white socks turned black after my stay there. Would not come back.

Business

4/10

Poor

14 Dec 2025

Darius

Room could be cleaner. The floor was sticky and food left in the fridge. Trigger of the fire alarm at 1am

Friends_and_family Family

6/10

Pleasant

12 Dec 2025

Scott

Staff was great, the room was clean and spacious. Location was tough due to the busy highway right outside my window. A bit too loud to get any real good sleep.

Business Self

8/10

Excellent

10 Dec 2025

Gurpreet

Good

Business_and_leisure Friends