Comfort Suites Frisco

United States , McKinney - TX
FRISCO, 9700 Dallas Parkway
Show on Google | Map

100 reviews shown

10/10

Exceptional

14 Apr 2026

Isabell

Breakfastbis always fresh and delicious. Hostess very friendly.

Partner

6/10

Pleasant

13 Apr 2026

Kara

The room was clean;

2/10

Poor

13 Apr 2026

karla

Nasty, dirty room. It had a stench of wet dog. There was cockroaches, the floor was dirty, we didn’t have toilet paper, or a microwave despite of being in the room description. The ventilation was terrible. The bathroom had no extractor. Customer service was terrible. Front desk was rude. Our card keys never worked, we had to come down and have them reset a multiple amount of times. Our room never got cleaned, and when we requested it, we were told we would be on a waiting list. Elevators were slow and maybe not working properly, as we could never get on it in a timely manner. Tv did not work, wouldn’t power on. AC was hot no matter what we did with it. Beds were uncomfortable an had a smell. This was the most awful experience I’ve ever had. For the price I paid, I had higher expectations. I will never give you my business again.

Family_with_children

10/10

Exceptional

11 Apr 2026

David

Nice stay

8/10

Excellent

08 Apr 2026

Brandi

First time visiting Frisco. Location was great. Breakfast attendants were kind and the breakfast was very good. Fitness center was nice. Rooms were good but very outdated. Mildew smell but kept fan on and it was fine. Beds were comfortable. Housekeepers were nice & efficient. Check in was smooth. Night audit agent & daytime female agent were kind. However, the front desk agent named Clarence was utterly one of the most standoffish & arrogant human beings we’ve ever met. He kept an ear pod in his ear during his shift, actively on personal phone calls and seemed annoyed when my mother requested housekeeping one time during our 4 night stay. Very unfriendly and should not be in hospitality. Then, while having breakfast, ourselves and other guests overheard him speaking loudly on his cell phone, patronizing someone that apparently works for him, as he is a coach for a second job, it was super disrespectful and unprofessional. It was very interesting to find out that the hotel receives many complaints, yet he is still working for Comfort Inn with this type of negative attitude and unprofessionalism. I previously worked in hotel management for properties in Miami Beach and this would not be tolerated after even one instance. It was the only negative during our stay. Overall, we enjoyed our time at this location. I would suggest that Michael, the hotel manager, get with Clarence and give him some one-on-one training on guest service and etiquette.

Family

2/10

Poor

08 Apr 2026

Catrina

Just terrible

6/10

Pleasant

07 Apr 2026

David

Location is good, staff was nice, our room just wasnt as clean as it should have been. There were spashes of nasty stuff on the wall in the bathroom and also near the nightstand. The room was presented well. All of the most common janitorial items were taken care of, but extra attention should be paid to the non satndard areas like the walls and doors.

Partner

6/10

Pleasant

24 Mar 2026

Tukker

Location was decent . The First Lady that helped me was awesome !! Very kind and helpful however during my stay the older gentleman that works the desk was rude and not very helpful seemed annoyed that I needed help with my keycards and basically called me stupid for messing them up . He seemed to be pre occupied on his phone and earbuds and seemed mad if anyone needed help ….

6/10

Pleasant

12 Mar 2026

Isaac

Our room when we got there we used the restroom and it flooded and we stay in that room but smell was bad

Friends_and_family Family

2/10

Poor

09 Mar 2026

Keely

I booked a handicap room through Expedia. When we arrived, the man at the desk said that all of the handicap room were full & the one they had me in was not wheelchair accessible. We asked if they have a shower bench that i could use in the bathtub & he said, yes. We said that room would be ok & we could make it work if they had a shower bench. He said, \"let me get that ready for you & you can come get it.\" 😏 So, we go up to the room & my husband went down after quite some time to get the chair. They guess they don't have a chair. It's already being used. (No call up to the room to let us know) The next morning we went to call to the desk to see if it was possibly available & the phone doesn't even have a cord connected to the wall! (Explains why we didn't get a call about the bench... maybe) we stopped at the desk to speak with the manager who was extremely apologetic & tried to make the experience right by moving us to an accessible room for our second night. While my husband went to pack, she discovered that room had a hole in the shower making it inoperable. So, she put us in a different room that has more room, but when we got to the room, it hadn't been cleaned. She has the room cleaned while we left to eat. Luckily, I had my husband with me on this trip or it could have been a very dangerous situation because there were no bars next to the toilet, not enough room to get close enough to the bed, & no way to access the shower. It was a frustrating trip!

Family_with_children

4/10

Poor

09 Mar 2026

Jeff

The only real problem was that this super close to the main road. The road noise is loud all night . We actually changed hotels for the last night of our three night stay. Maybe bring your favorite box fan to mask the noise from the road at night?

Family

8/10

Excellent

06 Mar 2026

Mesut

This hotel is good but not excellent. It’s a budget friendly hotel with great staff. The room condition was good but the sofa set was not looking clean though. However you find good restaurants nearby which is very thing.

Business

10/10

Exceptional

27 Feb 2026

Skye

Clean

10/10

Exceptional

22 Feb 2026

William

Everything was great

Partner

10/10

Exceptional

22 Feb 2026

Julia

Room was clean and staff very friendly. Breakfast was well stocked and clean.

Partner

6/10

Pleasant

16 Feb 2026

Braxton

Changed my reservation on expedia. Hotel never got it. Had to scramble to find another hotel. Not great

10/10

Exceptional

15 Feb 2026

David

The friendliness of the staff. They were very helpful in answering questions and making us feel welcome.

2/10

Poor

11 Feb 2026

bobby

Not suitable

Business Self

6/10

Pleasant

07 Feb 2026

Steven

The rooms were nice, the breakfast was typical hotel breakfast, my best advice is make sure you get a room on the backside away from the highway. The highway noise is horrible!

Friends_and_family Friends

6/10

Pleasant

07 Feb 2026

anisa

The hotel was good. Our room needed cleaned a little more

Business Family

2/10

Poor

25 Jan 2026

Rabia

I did not get room service for 3 days even when I asked. My trashed wasn’t taken out either and when I did ask for room service, they said they’d come and never did

Leisure Family

8/10

Excellent

23 Jan 2026

Priyankar

The bathroom could have been cleaner the sink and bath had a little black mildew. We waited a few minutes at the front desk for someone to help us.

Friends_and_family Friends

6/10

Pleasant

22 Jan 2026

Irene

The room was great just the blanket have stains and no curtain in the shower.

And the breakfast was excellent Isabella was very kind and such a great person very friendly and made us feel great we went to a funeral.and she made our morning great thank you so much for the comfort keep up the good work

Leisure Family_with_children

10/10

Exceptional

20 Jan 2026

Edith

Clean and staff was really nicr

10/10

Exceptional

13 Jan 2026

Theresa

Staff was courteous and friendly. Beds and pillows were comfortable. Our room, the lobby and the breakfast room were all clean and maintained

Friends_and_family Family

8/10

Excellent

12 Jan 2026

Harvey

First room no, second room yes

8/10

Excellent

09 Jan 2026

danielle

Room was clean, there was plenty of space, breakfast has different options and was good enough, and our daughters enjoyed the pool and hot tub area (which was also spacious and not many people). Would have liked Housekeeping to come empty trash and refresh towels, though. We went down to the front desk for new towels and left our trash bags outside the door (they took it but didn't give new bags).

Leisure Family_with_children

4/10

Poor

07 Jan 2026

Shakila

Room was not clean at all. Hair and cups and other guests stuff left in the bed.

4/10

Poor

05 Jan 2026

Kelli

Bathtub has cracked & water wouldn’t totally drain out. Had an ac/heater right beside the bed under the window…much too close & loud. Very old hotel

2/10

Poor

04 Jan 2026

Dusty

This hotel needs a major overall deep cleaning. It’s clearly outdated, but it’s also not kept up. The indoor pool was disgusting from algae on the sidewalk, the hot tub water was almost black. There were black mold all over the walls. It stunk to high heavens and that’s over the very strong chlorine smell. The hallways reeked of mold or mildew or something. The bathtub was not cleaned. It looked like there was cat hair in it as well as it was rusted (or I hope it was rust) shower nozzle was stuck on beat you to death mode and the water didn’t stay very warm for very long. Not to mention the massive hairballs that we found throughout the room.
We are a family of 5, 2 adults 3 children. When asked for an extra pillow for the couch for the third child we were told the bedding you have in the room is all we have. There was no microwave in our room so we went down to use the microwave in the breakfast area and the light was turned off on us in the middle of heating up food.

Overall a bad experience and wouldn’t recommend this hotel to anyone.

Friends_and_family Family

2/10

Poor

04 Jan 2026

NIZAR

Hotel is not clean and very dusty need some renovation , only advantage is the location closed to Costco, HEB and some good restaurants

6/10

Pleasant

03 Jan 2026

Guadalupe

Room was good condition. Staff was great.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Linda

Awesone

10/10

Exceptional

30 Dec 2025

Jerry

Yes. Staff was really nice and even though there was only one housekeeper on duty our room was very clean

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Noe

Always nice to stay in these clean rooms and great selection of breakfast items. Not to mention the friendly staff.

Leisure Family

10/10

Exceptional

19 Dec 2025

Charneika

Everyone was nice and accommodating

Leisure Self

4/10

Poor

16 Dec 2025

Patricia

The room was very dirty, I had to clean it to stay there. The mirrors were dirty, the bathroom wall had sh-t on it, it looked like someone threw up in the living area down the wall, lamps had food stuff on them. Surface areas were dirty, i had to borrow and vacuum the room.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Luis

The only thing that made our stay great was the front desk manager Lisa she was extremely helpful with everything from giving us utensils to sharing valuable information about our surroundings. She really was sweet and went above and beyond, she is definitely a keeper.

Leisure Partner

4/10

Poor

15 Dec 2025

Ayanna

The room was very dirty. There were pieces of trash that weren't picked up and questionable liquids on one of the mirrors. The couch was incredibly disgusting and my white socks turned black after my stay there. Would not come back.

Business

4/10

Poor

14 Dec 2025

Darius

Room could be cleaner. The floor was sticky and food left in the fridge. Trigger of the fire alarm at 1am

Friends_and_family Family

6/10

Pleasant

12 Dec 2025

Scott

Staff was great, the room was clean and spacious. Location was tough due to the busy highway right outside my window. A bit too loud to get any real good sleep.

Business Self

8/10

Excellent

10 Dec 2025

Gurpreet

Good

Business_and_leisure Friends

10/10

Exceptional

09 Dec 2025

Melissa

All great

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

Rosa Maria

10/10

Exceptional

03 Dec 2025

Lisa

Staff very courteous and friendly

Partner

10/10

Exceptional

01 Dec 2025

John

Clean room. Friendly staff. Fresh breakfast buffet. And a most unique and family friendly pool.

Friends_and_family Family

8/10

Excellent

29 Nov 2025

Ronald

Stay was average. Some minor defects in room.

Friends_and_family Family

6/10

Pleasant

29 Nov 2025

Misty

Room needs a good cleaning overall the shower was terrible and it barely drained, the dining area cushions for breakfast needs remodeled. The breakfast was great everyday. And the staff that was working it was phenomenal as well.

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Dalwinder

Great staff

6/10

Pleasant

17 Nov 2025

Chris

Bed tops was terrible

Business

10/10

Exceptional

17 Nov 2025

Olga

Rooms were very clean
From beginning front desk to my room everything was extremely clean
Thank you
Excellent Customer Service ❤️

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Wayne

5 star staff and hotel. The hotel is clean and comfortable as the name indicates. The first feeling you get here is comfortable and the staff here are key players in that welcome home feeling you get. And waking up to a nice well rounded breakfast with friendly morning staff sets the day of on a positive & leaves you feeling good throughout the day. The beds, showers and room are just as comfortable. That's why I give this place an easy 5 stars.

10/10

Exceptional

14 Nov 2025

Wayne

Always a pleasure here, I've stayed here many times. The staff here will make you feel right at home. The rooms are comfortable clean the waters hot on demand. The breakfast is as amazing as the breakfast staff they make sure there's plenty for everyone. Can't say enough good things about this place 😊

8/10

Excellent

14 Nov 2025

Robert

staff very helpful

Business Self

10/10

Exceptional

13 Nov 2025

Wayne

What stood out to me most was the staff and her name is Lisa so if you get the pleasure of meeting this Pleasant Host 😊 she will make you feel right at home. Helps me understand why they call it Confort Inn when you have staff.nembers like Lisa. What a great staff here.

Business Self

4/10

Poor

13 Nov 2025

kim

The only saving grace for this place is the afternoon manager other than that domt stay here staff is rude hotel is run down its bad

Partner

10/10

Exceptional

10 Nov 2025

David

Very nice

Business

8/10

Excellent

10 Nov 2025

Matthew

Good room for the price. AC smelled funk

8/10

Excellent

08 Nov 2025

David

For the price it was adequate

8/10

Excellent

05 Nov 2025

Darryl

Clean plenty of room

Business

10/10

Exceptional

05 Nov 2025

Spencer

Nice and clean. Friendly staff.

10/10

Exceptional

05 Nov 2025

Cynthia

Room was amazing and the staff treated us like family loved them we hated to leave!

Friends_and_family Family

10/10

Exceptional

05 Nov 2025

Cynthia

Great staff very kind and made our stay very comfortable,clean rooms great breakfast and great breakfast staff also

Friends_and_family Family

8/10

Excellent

02 Nov 2025

Brock

Room was fine, customer service was outstanding.

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

William

Very clean and friendly staff at the front desk.

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Justin

Yes, yes

10/10

Exceptional

01 Nov 2025

Montie

Hotel amenities were updated clean, and the staff was very friendly and helpful. I would definitely stay here again.

Leisure Family

6/10

Pleasant

29 Oct 2025

Mark

Property is dated so price reflects this, okay. However, it's not being kept in good repair, parking lot lights are out, vagrants hanging around and security door on back doesn't work. When told of these deficiencies, the employees just shrugged. Would've changed hotels if I had my family with me.

Business_and_leisure Self

10/10

Exceptional

28 Oct 2025

Dalwinder

Yes

Friends_and_family Family

8/10

Excellent

22 Oct 2025

Lorenzo

Great Location and very close to everything in Frisco, Texas. We would stay here again.

Business Self

6/10

Pleasant

18 Oct 2025

Alvaro

Nice

6/10

Pleasant

18 Oct 2025

Tammy

The property seems aged. Lots of scratched/scuffed walls, even the front desk. The second floor has a musty/old smell as you get off the elevator. The bed & pillows were very comfortable. We got a good night's sleep.

Leisure Family

10/10

Exceptional

17 Oct 2025

Schylain

Clean room good staff

Leisure Family

10/10

Exceptional

16 Oct 2025

Montie

The staff and facilities were excellent. The only issue we had was a lightbulb out in the room but that was very minor. The breakfast was good but not exceptional. We would definitely stay there again

Leisure Partner

10/10

Exceptional

13 Oct 2025

Wayne

This is the perfect Hotel, it has everything in it and around it. Just step out the front door and walk less than a block in either direction and you'll find multiple choices of places to eat. The beds are super comfortable with plenty of pillows, the showers are hot instantly and the towels are just like home, nice & fluffy. You won't be disappointed no matter what your quality of living is. The breakfast fit for a king will leave you not wanting for anything. This place deserves this rating for its wonderful staff as well. Friendly, courteous & professional.

Business Self

10/10

Exceptional

12 Oct 2025

Alecia

The water pressure was better than my shower at home and the staff was wonderful as always.

6/10

Pleasant

10 Oct 2025

Esther

The breakfast has a lot of food selection. The staff is quick to refill food and coffee. We chose this hotel because of convenience for our friends who live close by. The hotel is average. You get what you pay for.

Partner

8/10

Excellent

08 Oct 2025

Gurpreet

Good

4/10

Poor

04 Oct 2025

Tatyana

The staff were all very kind and accommodating. Unfortunately the room was in not great condition and the fan in the bathroom didn’t work so the room was always humid and stuffy especially after a shower. It also smelled old and stuffy in the room overall

Leisure Family_with_children

10/10

Exceptional

04 Oct 2025

Wayne

Love this place it has everything you want within walking distance, the beds are comfortable, the pillows are nice the room was clean and the towels were nice. The breakfast is everything you want if you're on the run in the morning or if you have time to sit and eat. The staff here are friendly, courteous & professionals.Super nice place

Business Self

10/10

Exceptional

03 Oct 2025

Suzanne

This place was great and the staff was amazing!!!

Leisure

10/10

Exceptional

02 Oct 2025

Wayne

The staff was exceptionally friendly & courteous, the room was very nice, the showers were super nice, hot water instantly and pressure was the best. I can't say enough good things about this place. The value is exceptional! Thank you Comfort Inn Frisco.

Business Self

8/10

Excellent

02 Oct 2025

Shane

kj;kjh

6/10

Pleasant

28 Sep 2025

JuNene

The staff was great. I had a problem with the smell of my room and asked to change. The manager was very nice. Great hotel for the price but no real WOW factor.

Leisure Self

10/10

Exceptional

26 Sep 2025

Katelyne

We were there for my MIL double masc and they cared so much and asked how she was.

6/10

Pleasant

26 Sep 2025

Julio

Pool is not. Clean right

Business Friends

10/10

Exceptional

25 Sep 2025

Aaliyah

The staff was great and helpful! Hotel had awesome amenities as well. Enjoyed breakfast and the indoor pool/spa. Will be back anytime I'm in the area

Partner

2/10

Poor

21 Sep 2025

Jeffrey

Staff is rude, vehicle stolen. Probably from the futbol stadium letting out.

Leisure Family_with_children

8/10

Excellent

20 Sep 2025

Roberto

Management was very helpful and the continental breakfast was ok

Leisure

10/10

Exceptional

20 Sep 2025

Gary

The front-desk staff was exceptional - very friendly and helpful. The breakfast was great and the staff was very attentive and cleaned up tables right after guests left. The only negative was housekeeping - we had no shampoo, tissues or washcloths/hand towels in the room upon check-in. The front desk was super friendly and provided what housekeeping did not supply.

Leisure Partner

8/10

Excellent

20 Sep 2025

Gladys

Hotel was very clean, breakfast buffet was awesome. Staff was super friendly.
Manuerving traffic was a little challenging being on a one way parkway, trying to get to the other side.

10/10

Exceptional

18 Sep 2025

Mohammad

Good

Partner

6/10

Pleasant

15 Sep 2025

George

My room window faced the freeway. So very noisy. Didn't think I would ever fall asleep.

Leisure

8/10

Excellent

14 Sep 2025

LaJarius

Great staff. Lady became very good friends with my 5 month old baby boy

Business Family_with_children

10/10

Exceptional

14 Sep 2025

Natalie

Perfect Stay

Older property, but everyone and all the amenities were welcoming and adequate. Breakfast had everything to make for a satisfying start to our day. The room was clean and comfortable. Location was convenient to events, restaurants, grocery store, and shopping.

Friends_and_family Family

6/10

Pleasant

14 Sep 2025

Jill

The staff were great. The bed was very firm and comfortable. The AC was good but noisy at times. The water pressure was good. The couch in my room was awful. The room was clean and smelled fine. The hall on the 2nd floor smelled like bleach and mildew, and one day those smells with lemon. Very awful. I was congested the whole time I was there and now I am wondering if it was the hall.

Business

8/10

Excellent

09 Sep 2025

Ria

Everything is pretty good but definitely could use an update. There was also a strong musty smell in the hallways but thankfully not inside room.

Business_and_leisure Family

6/10

Pleasant

09 Sep 2025

Andreina

It was ok. Bathroom not too bad

4/10

Poor

08 Sep 2025

Dean

We were scheduled for a 3 night stay but after day 2. The room was clean and acceptably average. However, the hotel has a serious \"take your breath away\" mold smell. I don't think the staff is even aware how bad it is, but I think there could be a serious health issue present. They need to address the problem, it's not normal.

Business_and_leisure Family

6/10

Pleasant

08 Sep 2025

Carla

The sofa couch was stained to the point we did not want to sit on it. When we undid the sofa to pull out the sofa bed, there were crumbs, chips, food debris all over it. The matress had a spot that appeared to be dried up vomit. It was disgusting! Can you plese make sure the cleaning staff attends to the sofa couch as well? A vacumme? The pool did not have towels for 2 days. There was food and crumbs around the tables. The pool furniture was broken and not safe to sit on. The bathrooms near breakfast area did not have toilet paper and were not clean.

The front desk staff, however was very attentive except for the gentleman who worked on Saturday Day shift.

I asked for the possibility of an early check in and he said \"absolutely not\". He didn't even ask what kind of room I needed. The buiding/parking lot was empty and he said, \"I have over 100 people asking me for an early check in\" The lobby nor the parking lot ever had this amount of people so why could I not check in early? I would have been happy to pay an additional charge to have done so.

Friends_and_family Family