Name: Embassy Suites Dallas-Frisco
Address: 7600 John Q. Hammons Drive, Frisco, 75034, US

Embassy Suites Dallas-Frisco

Dallas - TX · United States

7600 John Q. Hammons DriveView location

100 reviews shown

6/10

Pleasant

30 Jul 2026

Joshua

Restaurant staff was not good. Talked too much and not quick service. Breakfast staff front lady very rude and quickly pulled breakfast at closing and not letting grab final items.

6/10

Pleasant

28 Jul 2026

Esmeralda

We stayed for 1 night but never again!!!The hotel itself was good. The issues we encountered where that a staff member went into our room about an hour after we checked in. He opened the door saying \" I'm sorry, I thought there was no one here\". That to me was very unprofessional and creepy at the same time!!! The other issue was that housekeeping came knocking at our door at 8:30 am (or a few minutes before) when check out is at 11 am.

4/10

Poor

28 Jul 2026

Marla

The bathroom door squeaks. The room had a bad odor. The tv in the bedroom area did not work and there were no instructions on how to call the front desk. I tried dialing zero but that didn’t work.

6/10

Pleasant

28 Jul 2026

Sherri

When we checked in we were not told the water would be turned off the next day 10-3 but we saw it on a sign. We had planned on staying at the hotel some that day since we were staying 2 nights. Decided we would make the best of it. Water wasn’t turned on until 5:30. We really believed we should be comped a night stay.

10/10

Exceptional

28 Jul 2026

Olivia

The room was very clean and the breakfast was actually really good with an omelette station

10/10

Exceptional

28 Jul 2026

Shanique

Very nice atmosphere

8/10

Excellent

28 Jul 2026

Daryl

Difficult to get to entrance with one way street

10/10

Exceptional

25 Jul 2026

Maurice

Great stay, especially for families with children.

10/10

Exceptional

25 Jul 2026

Karen

Breakfast was amazing! Would recommend to anyone! And affordable pricing! So clean and neat and staff was attentive. 10/10

10/10

Exceptional

24 Jul 2026

Lisa

The best one night stay ever!

6/10

Pleasant

23 Jul 2026

Derek

Typical embassy with all of the typical embassy amenities. But, the room we were in had such a moldy, musty smell it took your breath away and we all woke up with headaches the next morning. Also, went down for breakfast, finished eating and went up for coffee and the coffee gets shut off at 9am sharp. Asked if there was anywhere to get coffee since even model 6 has free coffee and was pointed to buy coffee at Starbucks. But, the breakfast was good and the pool was nice. Also a great view of the Roughriders stadium from our window. I just wish the mold would be gotten under control and they had basic amenities like free morning coffee.

4/10

Poor

23 Jul 2026

Javier

The issues we had was that the room had mold above the shower were a leak had taken place. We did advise they said they would look at it never did.

8/10

Excellent

22 Jul 2026

Anita

Pros: Friendly and helpful staff. Centrally located and very walkable area. Breakfast was good but stand in line for made to order. It’s better. Spacious rooms and comfortable beds.

Cons: It was a super busy weekend at the hotel with several sporting events and other events going on which made it hard to catch the elevator timely or find close parking. Parking was expensive. It was my fault for not checking but since the hotel was not in the city of Dallas (or other urban area with reduced land space), I wasn’t expecting to have to pay when there was ample parking (even if you had to walk a ways). The property can use a refresh but I think this is happening. We saw contractors in a few rooms on our floor but weren’t bothered by any noise. The shower in our room dripped and the cover for the AC vent fell when I turned the AC down. I jumped out of the way to avoid it falling on me. A few general upkeep things but maintenance was quick on both accounts.

Otherwise pleasant stay and I would stay again.

10/10

Exceptional

20 Jul 2026

Miguel

Friendly staff at arrival. Love the happy hour.

Family_with_children

10/10

Exceptional

20 Jul 2026

Domineshia

Staff was great

Family_with_children

6/10

Pleasant

19 Jul 2026

Paula

I like the fact that each room has its own thermostat. I didn't like the fact that the drain in the tub was clogged and that there was a bathroom. The microwave didn't work and the sink faucet dripped. There was also grasshoppers in our room.

Partner

8/10

Excellent

19 Jul 2026

Teresa

Everything was good, the staff friendly , the place was very clean and nice. Only one thing the snacks and drinks could be better doing happy time other than that it was good

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Johnathan

Wasn’t amazed by the room for the price.

Friends_and_family Friends

8/10

Excellent

13 Jul 2026

Louise

Very simple breakfast; the room was cleaned only superficially, and supplies were not replenished. They charge for car parking. Good location, with many shops and restaurants nearby. Quiet.

Family

6/10

Pleasant

13 Jul 2026

Alyssa

The ac could have been better. We had it on 60 and was still very hot.

6/10

Pleasant

10 Jul 2026

Corrie

Room was dirty. Probably overworked staff. Had crumbs in the sofa bed. Hair on the bathroom floor. Hole in the sheets. Stain in the comforter. I will come back because I like this hotel.

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Darla

I really enjoyed my stay at the Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center. The breakfast was a highlight—especially the made-to-order omelettes, which were fresh and really good. The staff was great and welcoming, and the hotel itself was pretty clean. Overall, a nice stay an

Friends

10/10

Exceptional

09 Jul 2026

Kimberly

Everything lovely

Friends

8/10

Excellent

05 Jul 2026

William

Everything was extremely well done. Only complaint would be the room never cooled down while we were there. Even at night the AC ran the whole time but never had to use covers on the bed and it was hard to stay in “living room” because it was too warm.

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Larry

Room was clean, bed had clean sheets, bathroom very clean plenty of towels and wash clothes! A couple of things needing repaired Safe was located under sink safe was not bolted down nor did it work! AC duct in the sitting section of the room blew cool air, air duct in the bedroom and bathroom duct had no air coming through the duct almost like it was disconnected!
Larry

Partner

10/10

Exceptional

30 Jun 2026

Patrick

The staff, quality of food and cleanliness of this hotel was great!

Family_with_children

8/10

Excellent

29 Jun 2026

Miguel Eugenio

Tranquilo el lugar

Family_with_children

8/10

Excellent

28 Jun 2026

Chaunterell

Good stay this weekend!

Family_with_children

6/10

Pleasant

28 Jun 2026

Michael

Room was clean and decent - smelled like they had washed the carpets and not properly let them dry. There was a musty wet carpet smell in the entire room that was off putting. Other than that it was a nice hotel.

Family_with_children

10/10

Exceptional

27 Jun 2026

Alicia

Very nuce

Family_with_children

4/10

Poor

26 Jun 2026

john

the tv did not work, the tub and shower water was very very hard to turn on and would on shut off all the way. Engineer staff was not much help, the front desk person was very nice.

Partner

10/10

Exceptional

25 Jun 2026

Gabriel

Really great experience with this property and staff. All staff throughout the property were excellent and very friendly. Room was very clean and comfortable for my family of 5. We stayed in the queen double sweet. This room had two queen beds and a queen pull out couch/bed which made for plenty of space. To our surprise, they had a complimentary reception from 17:00 to 18:30 for adults which included a couple of drinks for each adult. The breakfast was also in the package which was great! They have the normal buffet style and they throw in an omelet bar which their staff cooks up a made to order omelet just for you. One more thing. The location is absolutely beautiful and perfect with lots of dining options.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Winifred

Nice reception and breakfast. Pretty lobby and spacious room

10/10

Exceptional

22 Jun 2026

Aisha

Everything was excellent. The staff were really nice and friendly. They were there to answer all questions I had.

Family_with_children

4/10

Poor

21 Jun 2026

Stephen

Found roaches in the fridge and the shower did not work. Staff were accommodating and helpful. Inconvenience to move rooms with little mobility. Was not aware that I would be charged for parking.

Partner

4/10

Poor

21 Jun 2026

Brian

Second time starting here in less than a month and it was worse than the first trip. The concrete outside felt cleaner than the carpets. Dust everywhere. Soap dispensers not attached to the walls. Toilet clogged so much I got my own plunger because it took them too long to respond. Rooms smelled musky like they had flooded and never properly cleaned.
The floors in the lobby were sticky with cracked and chipped tiles everywhere. The staff was less than helpful both trips. Including the food manager Blake. Simple things like there was no trash bags in the trash cans, the safe not working, parking garage ark not working, among other things. I asked for the manager to call me and have yet to receive that call.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Joe

Great hotel with excellent breakfast and happy hour.

Friends_and_family Friends

4/10

Poor

21 Jun 2026

Thuy

Overall, it was adequate and to be expected for Embassy suites. The staff was friendly and helpful. The check-in process was efficient and the attendant advised us that he would set us up without housekeeping and we would only need to request it. We accepted his recommendation, although it seemed like he was convinced that was what’s best. Fortunately housekeeping provided their cleaning service anyway which we appreciated. My 12 year old and 8 year old daughter chose not to shower because they didn’t believe the shower was clean based on the appearance and their observation. This was disappointing. Other than that the hotel lobby and breakfast areas appeared to be neat and clean. We likely won’t return.

Family_with_children

10/10

Exceptional

20 Jun 2026

Edwin

Loved the location

Friends

10/10

Exceptional

19 Jun 2026

ANDRES

Nada

Family_with_children

10/10

Exceptional

18 Jun 2026

Ryan

Great place

Partner

8/10

Excellent

16 Jun 2026

John D.

Room 717 is where we stayed. The room had a damp smell throughout the stay. The floors felt a little damp, especially around the small refrigerator. The bathroom did not have a fan to remove the steam from the shower which probably didn't help the suite feeling damp throughout our stay there. The bathroom sink handles leaked water and on our last stay there the sink itself had a black substance flow into the sink from the pipes. I called room service and they came and asked if we wanted another room so they could snake the pipes, but it was our last night there and didn't want to make a big deal of it. They came back and vacuumed the sink clog, and we didn't use it the rest of our stay, which again was only the night and early morning as we left the hotel very early. Overall, it was an average stay. We really liked the breakfast.

Family

10/10

Exceptional

15 Jun 2026

Patricia

oUR STAY WAS SHORT HOWEVER THE ROOM WAS ACCOMODATING, THE POOL WAS REALLY ENJOYED BY THE GRANDCHILDREN AND BREAKFAST WAS WONDERFUL.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Oralia

The breakfast bar could be better .. better .. hash browns (potatoes ) .. and biscuits were hard .., that’s it I

Friends_and_family Family

4/10

Poor

14 Jun 2026

Robert

Great hotel when the ac is actually working

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Kayla

Good

8/10

Excellent

10 Jun 2026

GARY

Nice place to stay. Very quiet rooms.

Family

6/10

Pleasant

10 Jun 2026

Maurice O.

They charge $22 for parking but don't make it clear beforehand.

10/10

Exceptional

09 Jun 2026

Savannah

Stay was great

10/10

Exceptional

08 Jun 2026

Kathleen

I loved everything about this place. The people were great!!! I would definitely go there again!!!

Partner

10/10

Exceptional

08 Jun 2026

Nadia

I traveled to Frisco for my daughter’s cheer competition that was hosted in the same hotel. I felt safe knowing that I was near. The stay was comfortable.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Kevin

The rooms were well kept and clean. We recommend this location for easy access to many locations. We had an event at the Comerica center. It was so easy no parking issue because we walked right across the street.

Partner

10/10

Exceptional

05 Jun 2026

Melissa

Everything was perfect in our corner balcony suite! Front desk staff was AMAZING!

Partner

2/10

Poor

04 Jun 2026

Andrea

The hotel was clean, the restaurant staff were very helpful, food was excellent and everything would have been perfect until the morning I checked out. The lady who assisted me was not pleasant, had difficulty making eye contact, and did not explain why I had to pay an extra $44 for parking. The only excuse I got was, “that’s what they charge”. I would have appreciated clarification and/or a more detailed explanation. I would highly suggest putting someone more pleasant in her position.

Self

8/10

Excellent

03 Jun 2026

Gaudy

Partner

2/10

Poor

01 Jun 2026

Misty

The rooms smelled horrible!! We had several friends staying and all complained of the same issue. Smelled of wet carpet and mildew.

Family_with_children

8/10

Excellent

31 May 2026

Vanessa

Family_with_children

8/10

Excellent

27 May 2026

David

The area was nice and close to all the stores and restaurants. The property is clean and I recommend for families. We went with our 3 girls and 2 mini schnauzers and we felt safe to be walking dogs around outside property. The parking was $22.50 a night, which I thought was ridiculous. But they waived that for us. We also liked the staff in the breakfast area. They were very nice and professional.
The room and the bathroom was clean and well kept. We enjoyed the room. I felt good about the hypo-allergenic room especially having dog friendly property, I assumed to have some smell or hair somewhere on the carpet, but it was very clean. I was impressed about how well they cleaned after each guest.
Three things I wish they would improve on: the shower curtain smelled a little. They should replace that more often. The sofa bed was awful! Was not a mattress at all, more like a thick blanket with the frame digging down your back. I would definitely get 2 rooms so that we would sleep comfortably at night next time.

Family_with_children

10/10

Exceptional

26 May 2026

MUKLES

Big rooms and convention to city

Family_with_children

10/10

Exceptional

26 May 2026

Margaret

Loved watching the fireworks from the balcony. Nice feature.

Family_with_children

10/10

Exceptional

21 May 2026

Luis

Great!

Pet

10/10

Exceptional

21 May 2026

Jay

Staff were very friendly. Very comfortable room. Very quiet. Great location. Good breakfast. Would definitely return.

Family

10/10

Exceptional

21 May 2026

Juan Pablo

El desayuno terminaba muy temprano.

Family_with_children

10/10

Exceptional

20 May 2026

Becky or Robert

Amazing stay. Very Nice and respectful staff

Friends_and_family Family

10/10

Exceptional

19 May 2026

Henry

No pen nor paper in room. Breakfast buffet ended too early. No fan in bathroom.

Partner

10/10

Exceptional

19 May 2026

MANOLA

Excellent hotel, with friendly staff, nice spacious rooms, good breakfast.

Friends

6/10

Pleasant

18 May 2026

Nina Claudia

6/10

Pleasant

17 May 2026

Daniel

Prior to booking, I called the hotel to confirm if indoor pool was heated and staff said it was. When we tested the water was cooled and not heated. Very disappointing, also room at lowest cooling temp was still pretty warm

Family_with_children

10/10

Exceptional

17 May 2026

Erin

Clean pretty and cozy

Family_with_children

8/10

Excellent

16 May 2026

Joanna

The staff was super friendly and helpful. Breakfast was great. Kids liked the pool. But there are things that need to be addressed. Our room was missing a square of carpet, like it was cut out because of a stain and never replaced. The a/c in the room worked only ok-ish, never making the room truly cold. The tub faucet leaked. It was a nice stay, I just expected to not find these little maintenance issues.

Family_with_children

10/10

Exceptional

12 May 2026

Nicholas

Clean room, breakfast was fire and hotel was homelike.

2/10

Poor

11 May 2026

Paris

This hotel use to be great many years ago. This is now a dirty and run down property. Would not stay here again.

8/10

Excellent

07 May 2026

Maureen

10/10

Exceptional

03 May 2026

cathy

Breakfast is amazing, delicious and fresh, staff great, hotel clean and friendly

Friends_and_family Family

10/10

Exceptional

03 May 2026

Dewight

Everybody was so helpful even though they had their hands full with a prom going on at the same time. We really enjoyed our stay.

Family_with_children

10/10

Exceptional

03 May 2026

Adriana

Hotel was in a great location. Very well maintained. The included breakfast was excellent

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Karen

Close to everything we needed in Frisco. Excellent stay

Family_with_children

2/10

Poor

27 Apr 2026

Joseph

Door was hard to open. Refrigerator had no climate control. Bathroom facet leaked. Water stains on ceiling from leaking room above me. Patio was dirty and not cleaned. Door key continuously malfunctioned Rude overnight clerk.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

James

Breakfast was excellent

Friends_and_family Family

6/10

Pleasant

25 Apr 2026

Kenzie

There was what looked like dried blood on the bed spread and our floors felt wet and got our socks wet

Family_with_children

8/10

Excellent

24 Apr 2026

Sambasiva

Yes

Family

8/10

Excellent

20 Apr 2026

Maria Fernanda Huizi de

El lugar es muy conveniente, está bien ubicado, a pesar de estar algo viejo…

Family_with_children

10/10

Exceptional

20 Apr 2026

Bruce

Everything was good and Manager and staff was very professional..thanks

Partner

8/10

Excellent

20 Apr 2026

Ashley

The hotel was really pretty and the staff was very polite. However, the AC in our room didn't work well, even after we had maintenance come and \"fix it\". Also, note the hot tub is NO LONGER at the hotel. The hotel photos on their website have not been updated. We were quite disappointed about no hot tub, as it was one of the selling points. All in all, I would come back.

Friends

6/10

Pleasant

20 Apr 2026

Daniel

Stayed her while

8/10

Excellent

17 Apr 2026

Leah

The hotel was not bad at all for the price. Room was bigger than I expected, air worked good, shower had great water pressure, had great view of ball park which is literally a walk away. Slept great once the game was over. Complimentary breakfast was a nice touch although the food needs a little help. Does have a nice omelet bar. Several of the players were eating breakfast at the same time we were, the kids loved that. Hotel has covered parking which is so great, but there is a $22 charge, thought was a little much even if you did not park inside the garage. Only complaint I would have is that I did not like there being a person setting on the patio down stairs smoke weed in something when we walked back up from the game. Hated my kido seeing and smelling it. Over all Hyatt is great place for the price.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Eric

Breakfast was good really liked the omelet bar

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Tommy

Clean with nice view

10/10

Exceptional

10 Apr 2026

Geoff

Everything was great. The only thing that would've made it perfect is bigger pillows. They were rather flat. But all good.

Self

8/10

Excellent

10 Apr 2026

Thomas

CALLING THIS PLACE IS A horrible experience

10/10

Exceptional

07 Apr 2026

Barbara A

The property is in excellent shape! The room was spacious and comfortable. Great amenities. Cook to order breakfast was included.

10/10

Exceptional

06 Apr 2026

Maneysa Sage

Clean room, breakfast was good and parking garage is very close. The elevator needs to be fixed in garage

4/10

Poor

06 Apr 2026

William

Great room. Shower was HORRIBLE.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Marcin

Good stay

6/10

Pleasant

30 Mar 2026

It was good

Family_with_children

6/10

Pleasant

25 Mar 2026

Karen

Pool water very cold and we had issues with our tv. Lady that brought sheets did not speak English so she didn’t understand what we needed. Trash under sofa bed when we pulled it out. Staff was very nervous very and helpful.

Family_with_children

10/10

Exceptional

23 Mar 2026

Young

Great service and breakfast. It was very clean.

Partner

10/10

Exceptional

22 Mar 2026

Michelle

Great stay!

4/10

Poor

22 Mar 2026

Bridgette

We were not able to get the room we reserved. And the room we were put in was subpar. The coffee maker didn’t work. Water was all over the floor after my shower and it was a tub shower type situation. The hot water knob on the faucet leaked and got all over the counter and the bar sink dripped all the time. The room we reserved had a nice view, the view we got was of the roof and the air conditioning units.

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Miguel

Breakfast was awesome!!!

Family_with_children