Name: Holiday Inn Express Frisco Legacy Park Area By IHG
Address: 3400 Parkwood Boulevard, Frisco, 75034, US

6/10

Pleasant

03 Aug 2026

Zaheer

Strong bad smell in the elevator.
Breakfast was okay, not very great. Room was clean.

10/10

Exceptional

03 Aug 2026

jin

it

10/10

Exceptional

03 Aug 2026

Yanira

todo

10/10

Exceptional

02 Aug 2026

Becky

The room was very clean and the staff was very friendly and helpful.

10/10

Exceptional

31 Jul 2026

Jorge

Fue una experiencia muy buena lo recomiendo 100%

10/10

Exceptional

30 Jul 2026

Bernardo

Nice property.

8/10

Excellent

28 Jul 2026

Brenda

WE HAD NO TOWELS NO KLEENEX NO TOILET PAPER BLINDS WERE BROKEN AND THIS WAS A HANDI-CAP ROOM.

6/10

Pleasant

28 Jul 2026

Patti

Desperately needs updating. Dead/dying bugs on bathroom floor. No hooks or racks to hang up towels in bathroom. They were torn off the wall and back of door. No coffee maker in room. Bed was comfortable but the pillows were very low quality and flat. AC worked well.

6/10

Pleasant

28 Jul 2026

Donna

The location was great. It was near many things to do. Kids loved the pool. Pool furniture several pieces broke or severely damaged and left out in place of removing from the area. Numbers on buttons for elevator were gone. Side door with gaps can easily be broken into. Breakfast was great. Staff in dining room friendly. Room was clean, carpet showing age.

10/10

Exceptional

27 Jul 2026

Ruby

Everything was great and we enjoyed our stay. The only thing was the lady from the morning breakfast with blonde hair was a little bit rude. We would ask her questions and she kinda was ignoring us. I speak both Spanish and English so I thought she only speak Spanish or only English and she still ignore me when I ask her with the both languages.

6/10

Pleasant

25 Jul 2026

Joyce

The room I initially had was not the best and not the cleanest. I had an issue with the tub not being clean and no towels in the room. I asked for a different room after two large bugs crawled across the floor.

8/10

Excellent

24 Jul 2026

Sherry

Bathroom tub was dirty. The room other than the bathroom seemed clean.

4/10

Poor

23 Jul 2026

Harry

This property was nothing like the advertisement, the room was not clean, the door to the room felt unsafe and would not lock, the bathroom was not clean at all. Over all the hotel felt unsafe. I would never go back here ever.

2/10

Poor

23 Jul 2026

Tammy

Our room initially appeared clean, but we spent very little time there because our daughter was in the hospital having her first baby. During our stay, I experienced asthma issues due to mold in the bathroom and a carpet soaked from the A/C leaking. On our last morning, the shower head flew off while I was showering, spraying water everywhere.

When we checked out, I informed the front desk that the room was unsafe and should not be rented until repaired. The employee apologized, said the manager would contact me, and that our stay would likely be compensated. Unfortunately, despite multiple phone calls and emails, no one has followed through. I continue to be told the manager is unavailable.

The room conditions were disappointing, but the lack of communication and failure to honor what was promised has been even more frustrating.

2/10

Poor

22 Jul 2026

Elizabeth

My employee checked in after midnight. Bugs everywhere. She checked 3 more rooms with the same result. She left to go to another hotel at 1:30 am. Never again.

6/10

Pleasant

20 Jul 2026

David

Hotel is older and it shows. They have tried to begin updating the property but far from finished. If your looking to just get some rest. It gets the job done .

Partner

6/10

Pleasant

18 Jul 2026

Jessica

When we got our room we noticed the carpet by the ac was wet! We didn’t say anything just because we were staying one night and no one was going to stay at the side of the bed where it was wet!!

Family_with_children

6/10

Pleasant

17 Jul 2026

Norma

The bad smell around especially the very badly smelling at the elevators

Partner

10/10

Exceptional

17 Jul 2026

Markos

Great!

8/10

Excellent

16 Jul 2026

Stephanie

Great stay !! Will be back!!

8/10

Excellent

15 Jul 2026

Liliana

Rooms were great! Staff was very friendly. Breakfast was well stocked and delicious. There is also plenty of open parking. Super close to convention center and Stonebriar mall.

Partner

4/10

Poor

13 Jul 2026

Jose Miguel

En primero nonera la habitación que yo reserve, estaba sucia olía un poco mal y las tuallas tenían gusanitos no tome foto por que mi hija los mato y tiro era solo una noche pero aun que sea una noche queremos algo comodo y limpio lo agarre por que tenia buenas reseñas pero nada que ver con las buenas reseñas

Family

4/10

Poor

12 Jul 2026

Jessica

Cleanliness was two out of 10 for me the staff was very helpful it was not maintained there’s lots of updates need to be done and then I didn’t have HouseKeeping one day and I stayed for four nights and asked for HouseKeeping at least for two of those nights I had to go get my own towels and restock my own toilet paper

Friends_and_family Family

4/10

Poor

11 Jul 2026

Kristin

The hotel looks good from outside, but paint is covering what's underneath. It smells too

4/10

Poor

09 Jul 2026

Trent

This hotel is a great reminder you get what you pay for. Although this hotel is half the price of the surrounding budget hotels, this hotel room had the bare minimum: Hot water to shower, towels, a functioning AC, and a comfy bed. My room had no electricity to the lights or the fan in the bathroom. Someone previously brought the desk lamp into the bathroom for light. The TV was new but was not connected to anything so you are just watching cable TV. Wifi reception was poor/non existent but that could be my room being at the end of the hall. Breakfast was pretty descent and fresh with eggs, sausage, biscuits and gravy, and other continental breakfast staples. I did not receive turndown service in my room, and my co worker said that when he did get cleaning service they accidently left the door open twice. At no point did I feel unsafe but you can definitely tell this is a cheaper hotel. The skeleton staff I did run into were very nice and helpful. It may be worth it for you to spend the extra $100 bucks to go to one of the newer nicer hotels across the street or down the block.

Business

2/10

Poor

05 Jul 2026

Antonio

The whole building was hot even the elevators. The only good thing was cold AC in room, but the rooms had mold on ceiling. It looked like the paint was falling off toilets was leaking at the base. The shower will leak all night long. I don’t recommend no one to stay there it needs serious upgrades not worth money. And the person at front desk was never there you had to always ring the bell or good looking for him. It’s ridiculous. The side doors to the building will not open with the key card. The excuse was they need to be upgraded. It’s supposed to be saved, but all the time the door was crack open so people could go in there through the side doors at night time.

Family_with_children

2/10

Poor

05 Jul 2026

Nicole

I didn’t like the rooms the where mold n mildew

Family_with_children

2/10

Poor

04 Jul 2026

Brittany

Don’t book. The facility is not clean, no WiFi and the pool area was unkept. However, the staff was extremely friendly and helpful.

Partner

2/10

Poor

30 Jun 2026

Alicia

The entire hotel was hit and the room amenities are outdated.

4/10

Poor

30 Jun 2026

Trinae

They’re updating location however floor carpet was wet my socks were wet just icky and sheets stained. Was offered another room but was just ready to check out.

Friends_and_family Friends

4/10

Poor

28 Jun 2026

Sindhura

The bath tub was too bad. It was not clean at all. And the toilet flush was not working properly. Overall had a real bad experience.

Partner

8/10

Excellent

28 Jun 2026

Dakota

It was a good cheap place mostly clean and nice and quiet average breakfast with lots of options bed was comfortable and a crib was available for my child over all good place to stay on a budget

Family_with_children

6/10

Pleasant

26 Jun 2026

lauren

Door frame was loose, took pics to make sure we weren’t held liable. Only 2 towels there; 4 were listed in our reservation. Staff was helpful when we did need to check in an hour early, after I had to go search for someone, since no one was at the front desk.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

ABIMBOLA

Nice

2/10

Poor

24 Jun 2026

EUNICE

Hotels.com should remove this hotel from its list because this hotel is operating in a very poor and unhealthy condition.
The carpet area surrounding the a/c was soaking wet.
A dead roach near the chair by the a/c unit and mold in the bathroom.
I informed the manager on duty and was provided another room. In that room, the ceiling over the bed was half patched over with an open hole that looks as if another leak had occurred recently.

When checking out early the next morning, there was a dead roach in the checkout lobby, do these people not see these roaches or perhaps the roaches are considered a pet and not a pest.

When was the last time the hotel was inspected by the health department?

If I had not been so tired and exhausted from driving for 15 hours, I would have gone to another hotel.

Please be concerned for the health of your customers.

4/10

Poor

21 Jun 2026

Rabekah

Our first room had a door that would not lock so you could walk in without a key. The second room had dirty bedding. The third room had a wet carpet by the air conditioner. I do not recommend.

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Daniela

Tv in room was not working. I asked about the WiFi and it was not working.

Partner

2/10

Poor

18 Jun 2026

YELI

Al llegar al.hotel.me cobraron 50 dolares adicionales que serian reembolsado al.dia siguiente y estas son horas q no lo han hecho..

Family_with_children

10/10

Exceptional

15 Jun 2026

Marlie

Very clean and nice stay

4/10

Poor

14 Jun 2026

Cleveland

Location and outside nice

Family

6/10

Pleasant

14 Jun 2026

Donald

On Saturday, we lost water, completely. Television channels are limited, my room had someone's false eyelashes on the air-conditioning unit, no shower curtain liner, so .y first shower, I flooded my bathroom. Breakfast was plentiful.

Self

8/10

Excellent

11 Jun 2026

PENNY

The halls were extremely hot as well as the elevator. Lobby wasn't much cooler. In the rooms you could regulate your temperature.

Self

2/10

Poor

08 Jun 2026

Brian

The they/them that was working the front desk upon arrival was not welcoming or helpful with an attitude problem.
The door on the room didn't want to latch when closing. You would literally have to SLAM the door to get it to securely latch. The restroom door was the same.
The bed was decent and the breakfast was good.

Family

4/10

Poor

08 Jun 2026

Victoria

Dirty shower, the tv didn’t work for me nor in my sister in law’s room, housekeeping skipped her but definitely went to other rooms. The staff was not friendly and they were unprofessional in demeanor.

Friends_and_family Family

6/10

Pleasant

06 Jun 2026

Ronald

For the amount I paid for this property I expected it to be top notch but I could tell the room wasn’t as clean as I expected. Parking was good and the breakfast was good.

Self

10/10

Exceptional

04 Jun 2026

Tiffany

Great place to come to. Make you feel comfortable, great breakfast and close by everything.

Self

6/10

Pleasant

29 May 2026

Larry

When we got to the hotel the attendee was in the lobby on his phone, not overly attentive. We had trouble understanding him and he did the bare minimum to get us on our way to our room. The room had a shelf in the shower that was taped on with multiple strips of blue tape, apparently trying to repair it. We had 2 beds. One bed was missing the top sheet and the other bed was missing the bottom sheet. The room appeared fairly clean. The internet in the evening was almost and sometimes nonexistent. When we tried to call down to the desk, the phone would not work. The breakfasts were good. We probably will not stay there again.

Partner

10/10

Exceptional

29 May 2026

Haibo

My stay at this hotel was absolutely fantastic. The room was clean, comfortable and well‑equipped. The staff were friendly and helpful, and the overall experience was wonderful. I would definitely come back again.

Friends_and_family Friends

2/10

Poor

27 May 2026

Tyrone

The dirtiest hotel I’ve ever stayed at. I have traveled for work and fun for the last ten years and maybe stayed at 200 hotels. This is by far the biggest scam. The staff know the hotel is bad and not clean and they don’t care. The guy literally told me that the pictures were old and the hotel is not well maintained. Big bugs, dirty sheet, smelly rooms, leaking ceilings the whole nine. I asked for refund and they said it would not process for a week. I will be disputing this stay.

10/10

Exceptional

26 May 2026

David

Comfortable bed!

Family

2/10

Poor

25 May 2026

Rachele

Front desk took 20 minutes to come back from wherever they were to check us in. Asks for extra towels, never got them. Whole hotel smelled of body odor and food.

Partner

2/10

Poor

25 May 2026

Drew

One of the dirtiest hotels I’ve stayed in…and the army used to put me up in very questionable places but this was worse. Toilets looked like they were still stained, carpets stained everywhere. Bathroom was bad all around. Sheets, pillows and towels seemed fine tho.

Self

2/10

Poor

23 May 2026

Carmen

Remind we checked in notice the smells in the hotel. When we boarded the elevator, we noticed the elevator was very old. The button were broken. It was kind of scary. When we got to our room, few tiles not swept bathtub damaged. I could tell the room had not been swept or vacuumed at all for a long time. A deposit was collected from us, which is supposed to be refunded, I think we should be refunded more. A room was never cleaned or at least request to have it cleaned. No new towels we had to use the same ones over again. We will never stay at this hotel again.

Partner

10/10

Exceptional

23 May 2026

Magen

Not the nicest hotel but we had a great stay

2/10

Poor

14 May 2026

Steven

Bad experience checking in... TV didn't work and bad experience checking out.

Self

2/10

Poor

13 May 2026

Pollyanna

Unfortunately, the bathroom was dirty and grimy, and there was a bad smell in the room.

Family_with_children

10/10

Exceptional

12 May 2026

Siva priya

Highly Recommended Excellent Stay – 5/5

We had a very good experience at Holiday Inn Express Frisco Legacy Park Area by IHG.

I traveled with my parents, and they felt peaceful, comfortable, and very happy with the stay. The environment was quiet and excellent for families.

CLEAN ROOMS – The rooms were clean and well maintained, and the restroom was also very clean and comfortable. Everything was organized properly, which made our stay pleasant and relaxing.

STAFF – The front desk staff were very friendly, welcoming, and helpful. They made the check-in and overall process smooth and easy. We truly appreciate their kindness and professionalism in receiving us. They were also very attentive in assisting my parents whenever they needed anything and always spoke in a warm and friendly manner. When we first arrived and felt very thirsty after traveling, they kindly provided us with water bottles when we asked. Their support made us feel comfortable and well taken care of throughout our stay.

BREAKFAST – We enjoyed a healthy and delicious breakfast during our stay. The breakfast options were fresh and satisfying for the whole family. It was a great start to our day.

Thank you to the front desk team and all staff for making our stay smooth and comfortable. We truly appreciate your hospitality and would happily stay again.

Wishing you a wonderful year ahead filled with success and happiness 😊👍

Family

10/10

Exceptional

09 May 2026

Rene

Very nice

8/10

Excellent

04 May 2026

Miguel

Staff was friendly, property conditions

2/10

Poor

04 May 2026

Sergio

I had a very disappointing experience during my recent stay. After a 6-hour flight, I arrived at the hotel around 9 PM expecting a smooth check-in, but that was not the case.
The front desk associate working the night shift was rude and showed no basic customer service. While I was waiting, he didn’t acknowledge me or say he would be with me shortly.
When I was finally checked in, I was given keys to an occupied room. This is a serious safety concern—had the guest inside reacted differently, the situation could have escalated dangerously. I returned to the front desk, and instead of apologizing, I had to wait again while he assisted someone else.
Afterward, I was given a second room, but the hallway smelled strongly of dirty diapers, and to make matters worse, that room was also occupied. At this point, I was extremely frustrated, as all I wanted was to rest after traveling.
Only then did he apologize and assign me another room. I requested a quieter location away from a crying baby nearby, but he told me that was the only option. To top it off, he made an inappropriate comment suggesting I was being cheap and should stay at a higher-end hotel if I wasn’t satisfied.
This entire experience was unacceptable—between the lack of professionalism, safety issues, and disrespectful behavior, I would not recommend staying here.

Self

4/10

Poor

02 May 2026

Chris

Our room should have never been rented out. It appeared to still be under construction with drywall mud all over the ceiling, electrical outlets not working and the ones that did had a large extension cord to run them. The floor in the bathroom by the tub felt like we were going to fall through the floor and the elevators were filthy. The lobby was nice but everything else was gross and not to Holiday Inn standard

Friends_and_family Family

2/10

Poor

29 Apr 2026

PIERRE

Avi was very nice the rest of the hotel was a mess

Family

4/10

Poor

28 Apr 2026

Hilary

The facility in general is in need of major updating. Paint on room entry doors badly worn. In our room #115, there was water in the carpet near the bed, the toilet leaked, the clothes hanger on the inside of the bathroom door was falling our and more. There was also a semi truck parked in the lot adjacent our room that for our entire time in the room had it's generator running delivering a low whine on a continuous basis.

Best rating for this facility is 2. A lot of updates needed.

Friends_and_family Family

4/10

Poor

27 Apr 2026

Joshua

Quite possibly the worst room I’ve ever stayed. The door to enter the room is metal and beaten. The bathroom looks like it was completed by a couple of feral coyotes. My window view was of the dumpster. The walls were thin; I heard every step by the herd of elephants above me, and every crying moment of the babies next doors. The bathtub had standing water. Incredibly disappointing. The tv was blurry 1/2 the time. Saving grace, the morning coffee was very good. The staff was totally underwhelming. No greetings on check in, the desk was mostly unattended. Never said hello when I passed. Terrible experience.

Self

10/10

Exceptional

26 Apr 2026

Iara

Clean

6/10

Pleasant

25 Apr 2026

Kathleen

Property was just not well maintained. Stained toilet lid, patched painted areas in several places in the room, several places that needed to be patched & painted. Attempted to check in at 4:30pm , no one at desk & four other people waiting to check in. Waited 15 minutes but then left to attend an event.

Self

2/10

Poor

22 Apr 2026

Prachi

.

4/10

Poor

19 Apr 2026

Monty

We arrived in the evening and about 75% of the outside lights were not even lit. It was dark under the arrival awning and the lights that were on, were faint and flickering. The hotel had that musty dirty smell like cheap motels do. The tv wouldn’t work and it turns out, they don’t have cable and the internet wasn’t working to view Netflix. They only had a few higher up antenna channels, but no local channels. The window did not have curtains, only sliding blinds that did not go all the way to the edge of the window. We were on the ground floor and you could see right into our room. Once we turned the lights out, a ray of light from outside cast directly across the pillows. We had to sleep with our heads at the foot if the bed. I cut my foot on a rusty nail that was sticking out of the floor by the window. Had to get a tetanus shot the next day. There was a side door that was broken and had the arm hanging down from the top. It was not blocked off for use, but instead had a sign stating that if you use it, it could be dangerous. People were using it anyway. I had a conversation with a man outside who also stated he had never expected a holiday inn express to be so terrible. When we checked out at 5am, there was no desk clerk to be found. Overall, I wouldn’t recommend staying here for the price!

Friends_and_family Family

2/10

Poor

17 Apr 2026

Siera

1st room was nasty. Hair everywhere and dirty bedding on the bed. 2nd room wasn’t much better. They a/c wouldn’t hardly cool even on the lowest settings and had leaked everywhere. There was mold on the carpet by the leaking a/c. The entire hotel smelled like sewage.

Friends_and_family Family

4/10

Poor

11 Apr 2026

Maurice

Not clean

10/10

Exceptional

09 Apr 2026

Sergio

I love it

Family_with_children

4/10

Poor

08 Apr 2026

Sandra

Sloppy maintenance; dirty; paint buckets, paint splatter, and trash strewn about. Positive for this hotel is the location.

Friends_and_family Family

2/10

Poor

02 Apr 2026

Ineye

This hotel should be removed from Expedia. The staff will steal money from you. There are cockroaches and blood in your bed. Plus mice running around.

Business

6/10

Pleasant

30 Mar 2026

Kathi

Outdated property but beds were comfortable. They allowed me to check in early which was nice but had to pay early check in fee in cash which was a bit odd. TV didn’t work and they tried to fix it but said to wait for maintenance man, who never showed up.

Family

4/10

Poor

28 Mar 2026

Ryan

The hotel is in a good location. Lobby had a funky smell. Our bathroom was not very clean. It looked like my 12 year old did the paint job. Tub faucet ran all night... not a drip but steady stream. Time for check out, the front desk person did not ask how our stay was at all. I asked for a receipt and said their printer was broke so no way of getting one.

Friends_and_family Family

4/10

Poor

16 Mar 2026

Roberto

Old smell stall not welcoming

Family_with_children

4/10

Poor

12 Mar 2026

Isaias

I don’t know if that property was under construction but elevator was falling apart my bathroom was dirty and door didn’t lock at all it was windy and windows we glass was so thin i could hear everything

Family_with_children

10/10

Exceptional

12 Mar 2026

Elva

The place and staff were geeat. The stores were nearby and overall it was great.

Partner

4/10

Poor

08 Mar 2026

Juan

Overall room was good for sleeping, shower,restroom and keeping drinks cool in mini fridge. Going through renovations so it was kind of dirty. Floor molding was off, shower kept leaking, toilet was leaking on inside so it kept filling up every 20 minutes. I also had to kill a couple cockroaches too

Self

10/10

Exceptional

06 Mar 2026

Ornanik

Overall clean, convenient to where we were going and event we were attending. Feels safe when going in and out.

Friends_and_family Family

4/10

Poor

04 Mar 2026

Tammy

The bathroom was very outdated and dirty. The lobby was clean, and overall I enjoyed the breakfast.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Debra

Great location. Easy to make reservation.

Self

2/10

Poor

02 Mar 2026

Shannon

Absolutely filthy and in disrepair. The door to the room did not close properly. There was light coming from all sides of it. There was no way to close the door quietly as it had to be pulled shut, and so you could hear everyone's doors being slammed closed during all hours of the night. The back of the bathroom door was filthy. Something had been splattered on the back of it and was not cleaned. Something brown had dripped on the wall inside the shower. There was mold on the inside of the shower curtain. Our bath towel had a hole in it, and the duvet cover was shredded underneath of it in two different places, and had stains on the top. The toilet paper holder was hanging off the wall by one screw. There was notable crud and hair all over the bathroom floor, as you could tell it had not been cleaned. The whole place is in need of some major cleaning and renovating. The only bright spot was that the front was very clean and newly remodeled, and the staff that we encountered were very friendly. We didn't even try the complimentary breakfast, as I would not eat anything that came out of this hotel.

Family_with_children

4/10

Poor

28 Feb 2026

Aaron

There was a permanent yellow urine stain on the toilet. There was a hair that did not belong to me on the countertop of the bathroom that went untouched even after room service cleaned. There were dead bugs and dust in every corner of the room. One was clearly on the ac unit that the room service did not clean. The couch had several stains. The TV was off centered. You could truly tell that this building was old and should be condemned.

Self

6/10

Pleasant

28 Feb 2026

Senen

Room condition was average. Tub had a nasty stain on the tub’s drain area

Partner

2/10

Poor

28 Feb 2026

Lyndi

The elevator was gross, there was food all over the floor. The floor number buttons were pealed off the elevator. The side door to exit the hotel stayed open even at night, I feel this is unsafe. My room had trash from the coffee area opened.

The room door was hard to open and close, and wouldn’t close unless you pushed on it really hard.

When needing something from the front desk no one was around, I tried to ring the bell but the bell was broken.

Self

4/10

Poor

27 Feb 2026

Alex

Staff

Family_with_children

6/10

Pleasant

26 Feb 2026

JAMES

Average

4/10

Poor

26 Feb 2026

Shelia

This hotel is very run down.

Partner

10/10

Exceptional

24 Feb 2026

Elias

Excellent atention

Friends_and_family Family

8/10

Excellent

23 Feb 2026

Arnie

Staff were incredibly friendly and helpful.

Family_with_children

4/10

Poor

23 Feb 2026

Jacob

Reserved a room with 2 queen beds. Upon arrival was told no such room was available. Was offered single king and fold out for three people. The fold out was covered in crumbs, th

4/10

Poor

22 Feb 2026

Rita

No hot water from shower. Roaches in bathroom

2/10

Poor

21 Feb 2026

Rajaram

The room which was booked, 2 queen beds, was not available. Hotel had given it to someone else. In that place they offered another room which worst , not ready and full of crap.

Partner

4/10

Poor

21 Feb 2026

Sylvia

No towels in room
Took over 30 minutes to get some
Hand towels that were there had makeup on them but they were folded as they were not used.
Smelled like cat litter in entrance of hotel.
Pictures from on line booking were not as the look of the lobby. Very spares with furniture seemed like a lot missing.

8/10

Excellent

19 Feb 2026

Rolan

Under renovation, so there was plenty of dust and things in need of repair, but staff was friendly enough and my room was good. Apparently not all were as fortunate.

Business

10/10

Exceptional

19 Feb 2026

Edith

Nice and clean

4/10

Poor

18 Feb 2026

Monica

Cancel my room the breakfast was nasty. The TV didn’t work. They was opposed to cancel this bill. I still have not heard from management at all.

6/10

Pleasant

17 Feb 2026

Ashley

Outdated

Business Family_with_children

4/10

Poor

15 Feb 2026

Mary

We were given a room that did not match our booking so we didn’t have beds for everyone. Front desk cleark tried to be helpful, but said that this is what happens with booking on third-party sites. Hotel was full, but we were at least given another room the second night.
Then they gave our room to someone else and strangers were in our room when we returned from lunch

Friends_and_family Family