Holiday Inn Express Frisco Legacy Park Area By IHG

United States , Dallas - TX
Frisco, 3400 Parkwood Boulevard
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100 reviews shown

10/10

Exceptional

09 Apr 2026

Sergio

I love it

Family_with_children

4/10

Poor

08 Apr 2026

Sandra

Sloppy maintenance; dirty; paint buckets, paint splatter, and trash strewn about. Positive for this hotel is the location.

Friends_and_family Family

2/10

Poor

02 Apr 2026

Ineye

This hotel should be removed from Expedia. The staff will steal money from you. There are cockroaches and blood in your bed. Plus mice running around.

Business

6/10

Pleasant

30 Mar 2026

Kathi

Outdated property but beds were comfortable. They allowed me to check in early which was nice but had to pay early check in fee in cash which was a bit odd. TV didn’t work and they tried to fix it but said to wait for maintenance man, who never showed up.

Family

4/10

Poor

28 Mar 2026

Ryan

The hotel is in a good location. Lobby had a funky smell. Our bathroom was not very clean. It looked like my 12 year old did the paint job. Tub faucet ran all night... not a drip but steady stream. Time for check out, the front desk person did not ask how our stay was at all. I asked for a receipt and said their printer was broke so no way of getting one.

Friends_and_family Family

4/10

Poor

16 Mar 2026

Roberto

Old smell stall not welcoming

Family_with_children

4/10

Poor

12 Mar 2026

Isaias

I don’t know if that property was under construction but elevator was falling apart my bathroom was dirty and door didn’t lock at all it was windy and windows we glass was so thin i could hear everything

Family_with_children

10/10

Exceptional

12 Mar 2026

Elva

The place and staff were geeat. The stores were nearby and overall it was great.

Partner

4/10

Poor

08 Mar 2026

Juan

Overall room was good for sleeping, shower,restroom and keeping drinks cool in mini fridge. Going through renovations so it was kind of dirty. Floor molding was off, shower kept leaking, toilet was leaking on inside so it kept filling up every 20 minutes. I also had to kill a couple cockroaches too

Self

10/10

Exceptional

06 Mar 2026

Ornanik

Overall clean, convenient to where we were going and event we were attending. Feels safe when going in and out.

Friends_and_family Family

4/10

Poor

04 Mar 2026

Tammy

The bathroom was very outdated and dirty. The lobby was clean, and overall I enjoyed the breakfast.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Debra

Great location. Easy to make reservation.

Self

2/10

Poor

02 Mar 2026

Shannon

Absolutely filthy and in disrepair. The door to the room did not close properly. There was light coming from all sides of it. There was no way to close the door quietly as it had to be pulled shut, and so you could hear everyone's doors being slammed closed during all hours of the night. The back of the bathroom door was filthy. Something had been splattered on the back of it and was not cleaned. Something brown had dripped on the wall inside the shower. There was mold on the inside of the shower curtain. Our bath towel had a hole in it, and the duvet cover was shredded underneath of it in two different places, and had stains on the top. The toilet paper holder was hanging off the wall by one screw. There was notable crud and hair all over the bathroom floor, as you could tell it had not been cleaned. The whole place is in need of some major cleaning and renovating. The only bright spot was that the front was very clean and newly remodeled, and the staff that we encountered were very friendly. We didn't even try the complimentary breakfast, as I would not eat anything that came out of this hotel.

Family_with_children

4/10

Poor

28 Feb 2026

Aaron

There was a permanent yellow urine stain on the toilet. There was a hair that did not belong to me on the countertop of the bathroom that went untouched even after room service cleaned. There were dead bugs and dust in every corner of the room. One was clearly on the ac unit that the room service did not clean. The couch had several stains. The TV was off centered. You could truly tell that this building was old and should be condemned.

Self

6/10

Pleasant

28 Feb 2026

Senen

Room condition was average. Tub had a nasty stain on the tub’s drain area

Partner

2/10

Poor

28 Feb 2026

Lyndi

The elevator was gross, there was food all over the floor. The floor number buttons were pealed off the elevator. The side door to exit the hotel stayed open even at night, I feel this is unsafe. My room had trash from the coffee area opened.

The room door was hard to open and close, and wouldn’t close unless you pushed on it really hard.

When needing something from the front desk no one was around, I tried to ring the bell but the bell was broken.

Self

4/10

Poor

27 Feb 2026

Alex

Staff

Family_with_children

6/10

Pleasant

26 Feb 2026

JAMES

Average

4/10

Poor

26 Feb 2026

Shelia

This hotel is very run down.

Partner

10/10

Exceptional

24 Feb 2026

Elias

Excellent atention

Friends_and_family Family

8/10

Excellent

23 Feb 2026

Arnie

Staff were incredibly friendly and helpful.

Family_with_children

4/10

Poor

23 Feb 2026

Jacob

Reserved a room with 2 queen beds. Upon arrival was told no such room was available. Was offered single king and fold out for three people. The fold out was covered in crumbs, th

4/10

Poor

22 Feb 2026

Rita

No hot water from shower. Roaches in bathroom

2/10

Poor

21 Feb 2026

Rajaram

The room which was booked, 2 queen beds, was not available. Hotel had given it to someone else. In that place they offered another room which worst , not ready and full of crap.

Partner

4/10

Poor

21 Feb 2026

Sylvia

No towels in room
Took over 30 minutes to get some
Hand towels that were there had makeup on them but they were folded as they were not used.
Smelled like cat litter in entrance of hotel.
Pictures from on line booking were not as the look of the lobby. Very spares with furniture seemed like a lot missing.

8/10

Excellent

19 Feb 2026

Rolan

Under renovation, so there was plenty of dust and things in need of repair, but staff was friendly enough and my room was good. Apparently not all were as fortunate.

Business

10/10

Exceptional

19 Feb 2026

Edith

Nice and clean

4/10

Poor

18 Feb 2026

Monica

Cancel my room the breakfast was nasty. The TV didn’t work. They was opposed to cancel this bill. I still have not heard from management at all.

6/10

Pleasant

17 Feb 2026

Ashley

Outdated

Business Family_with_children

4/10

Poor

15 Feb 2026

Mary

We were given a room that did not match our booking so we didn’t have beds for everyone. Front desk cleark tried to be helpful, but said that this is what happens with booking on third-party sites. Hotel was full, but we were at least given another room the second night.
Then they gave our room to someone else and strangers were in our room when we returned from lunch

Friends_and_family Family

10/10

Exceptional

12 Feb 2026

Joyce A

Nice staff.

Partner

2/10

Poor

11 Feb 2026

Jesus

Room looked like it was under construction smelled dirty and bathroom was falling apart

Business Self

4/10

Poor

08 Feb 2026

Mary

Night time was horrible. The roll down shade was not working. The first shade was down but the one behind it to keep the light front the parking lot shining inside the room was not working. Therefore, there was a lot of light coming through the window making it difficult to sleep. The shower kept dripping even after it was turned off. The coffee maker did not work. In the breakfast area, the floor was uneven & a mat was used to cover the area. I trip over it. Needless to say, we won’t be staying there again.

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Margie

Room was clean and very comfortable. Will definitely recommend a stay there

Partner

4/10

Poor

05 Feb 2026

Mirza

Condition of room, I have to change tjr room after 1st day stay because WIFI was not working on the 3rd floor. In 2nd room the washer faucet will drip and will not stop.

Leisure Self

4/10

Poor

03 Feb 2026

Phillip

There was food left in my room after checking in.

Business

6/10

Pleasant

02 Feb 2026

Duane Kirby

Started off by making several trips to get key card to work on room door.Staff was very nice behind counter. Bathroom caulk around tub was cracked and broke up. Exhaust fan in bathroom made noises and need lent removed. Looked like remodel was in progress. Smelt weed on several occasions in hallway.

Business

8/10

Excellent

28 Jan 2026

Jim

Rooms are nice, clean and well kept. Very nice staff

10/10

Exceptional

26 Jan 2026

Louis

Clean room

Leisure Family

4/10

Poor

21 Jan 2026

Tiara

Parking and check in was good. The door to our hotel looked beat and there were large gaps between the door and frame, so it looked like the door was not closed all the way. One of the wash towels had a bug in it. The water for the shower did not get hot and the fan to the A/C rattled continously. It felt like they gave us the worst room available. We love Frisco as this is a great area but the room and overall stay was very disappointing.

Friends_and_family Family

4/10

Poor

12 Jan 2026

Sheia

Breakfast was subpar at best, my sheets in room weren't clean, also AC wasnt working properly

Friends_and_family Family

4/10

Poor

01 Jan 2026

Damien

For the area that this hotel is in, it needs a major overhaul & upgrades! Everything is very old and out of date!

Friends_and_family Family

6/10

Pleasant

01 Jan 2026

lance

The entire place smelled horrible. Very old elevators were dirty. Room was okay nothing fancy very no frills but clean. Give it three stars but will not stay again.

Leisure Self

10/10

Exceptional

29 Dec 2025

Brian

Clean room; great location; awesome experience.

Leisure Self

2/10

Poor

27 Dec 2025

Gina

It was pitch dark no street lights we were super tired ready to crash staff wss slow, sick and coughing openly. Structural damage shower dripping, rusted and cracked. Tv didn't work, very outdated

Leisure Family_with_children

2/10

Poor

27 Dec 2025

Alton

The room was horribly kept. There was paint and structural damages everywhere.

Leisure Family_with_children

8/10

Excellent

25 Dec 2025

Brian

Checkin was good, building was clean, breakfast was good quality. They lose a star with wear to the bedding and chips in the tub.

2/10

Poor

22 Dec 2025

Souvik

Substandard room

Business Self

8/10

Excellent

20 Dec 2025

Cesar

Parking excellent. Looked safe. Large room. Breakfast area clean and neat

Self

2/10

Poor

19 Dec 2025

Cecilia

Bath tub dirty, ac disgusting, musky.. terrible

Leisure Family

8/10

Excellent

19 Dec 2025

EBON

Room was small but really appreciated roll in shower as I cannot step over tub to get in that style. Liked clean towels every day without having to ask for them.

Partner

6/10

Pleasant

14 Dec 2025

Ruben

great appearance and nice room. Room next door was up till 3AM and walls are thin...not much sleep. Good breakfast buffet.

Friends_and_family Family

4/10

Poor

14 Dec 2025

Americo

We stayed on the first floor, and some areas appeared a bit worn and not well maintained. The room itself was reasonably clean; however, the bed sheets had an unpleasant odor, which affected our overall comfort.

Leisure Family

2/10

Poor

11 Dec 2025

Gary

The fire alarm went off in the middle of the night. No directions from the staff. I was told by the staff the next morning that i would be partially reimbursed for the inconvenience. After a week i called back and was told that it wasn't their fault and they wouldn't have said that they would partially reimburse me. They lied.

Business Self

10/10

Exceptional

10 Dec 2025

jessica

Very good

10/10

Exceptional

09 Dec 2025

Jorge

Good breakfast, nice room, clean.

Leisure Family

2/10

Poor

09 Dec 2025

Apurv Raj

Checking was easy. Breakfast was decent. The only concern is the bedsheets and comforter it was old and torned, towels had stains and old.
The Business owner need to put the fresh and new sheets and towels.

Business

6/10

Pleasant

08 Dec 2025

Ronald

Hotel was dated. Broken elevator. Room door would not lock. In room safe did not work.

Business_and_leisure Self

4/10

Poor

08 Dec 2025

MISSTE

There was an \"Excuse the Mess\" type of sign for to renovations happening, but...... there were so many things not relatd to renovations that needed immediate attention. We had to get a second room because the first one had no power on one side of ths room (lights, plugs, nothing had power). Plus it was cleanish, but needed some attention. We got to our second room that had working power. The trim on the door was pulled loose from the wall. The bathtub looked dirty, but I believe it was just alot of wear and tear showing. Walls paper thin. Also beware of the tv situation. It is not easy to use and takes some time to figure out. If the volume randomly stops working, you have to push a reset button on the back of the tv to get it to work again.
And the smell....the lobby smelled like sulfur and one of the elevators seemed like sour milk.
Breakfast was ok. Nothing fancy.
We will not stay there again. Hope your experience is better than mine.

Friends_and_family Family

2/10

Poor

07 Dec 2025

D NATHALIE

The facility was horrible. The elevator not working the room key not working I had to use the stairs multiple time from the fourth floor to go lay my complain to the front desk staff. I almost got locked up in the elevator. It was really bad. I had to checkout before my due day because I did not know what will be the next thing that ill go bad. I need a refund.

Business

10/10

Exceptional

06 Dec 2025

Sandeep

Business

6/10

Pleasant

28 Nov 2025

Mary

Well room was okay. First night we could hear people walking all night in room above us. Every time you flush the toilet it sounded like a boat horn!

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Naresh

Good and safe places to stay

Self

10/10

Exceptional

12 Nov 2025

David

Clean room, polite, helpful staff.

Business_and_leisure

6/10

Pleasant

06 Nov 2025

Richard

Air conditioning needs work. No tv directions. Staff was ok

Business Self

10/10

Exceptional

05 Nov 2025

Claudia

4/10

Poor

05 Nov 2025

KYMBERLY

I recently stayed at the Holiday Inn Express Frisco for a work conference, and unfortunately, my experience was far from satisfactory.

Firstly, the parking lot was poorly lit, making it feel unsafe and uninviting. Once inside, I encountered several issues that compounded my disappointment. The hallways, elevators and carpeting were dirty, giving the impression that cleanliness is not a priority here. There was a lingering mildew smell throughout the building, which was quite off-putting.

One of the most frustrating aspects of my stay was the lack of hot water in the shower. It was impossible to enjoy even a basic shower, which is unacceptable in any hotel. Additionally, the breakfast served was gross and unappetizing, offering little more than hard bread, watered down coffee, and disappointment to start the day.

As for the bedding, I noticed questionable stains that made me feel uneasy about my stay. This, combined with the overall state of disrepair, made it clear that the hotel is in dire need of renovation and a thorough sprucing up.

I will not be staying at this hotel again, and I cannot recommend it to others based on my experience. For a few more dollars per night, are plenty of other options in the area that provide a much more welcoming and clean environment.

2/10

Poor

04 Nov 2025

Uffe Bo

Terrible hotel. Not very clean! TV virtually impossible to turn on and the smallest towels ever.

8/10

Excellent

03 Nov 2025

Kathleen

Great staff. Prompt to respond to needs.

Business Family

8/10

Excellent

27 Oct 2025

Judy

Checkin was extremely slow. I waited in line for an hour and 15 minutes, I understand there were other large groups that were checking in, it was just really slow.

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

Robert

Breakfast was awesome

2/10

Poor

23 Oct 2025

Dan

Hotel near the Cowboys Star. Looks like it was recently opened after been closed. Needs a lot of rehab. They are doing that rehab now but along way to go.

Business

4/10

Poor

21 Oct 2025

Anna

Not the cleanest , WiFi does not work!

Leisure Partner

8/10

Excellent

16 Oct 2025

Greg

It was adequate it was as good as any other Hotel

Business

8/10

Excellent

15 Oct 2025

Michelle

Tv in room did not work. I called front fedk for help but no one answered, so I just unplugged it because i couldn't turn it off as the remotes were not working.

Business

8/10

Excellent

13 Oct 2025

Linda

The initial room I was assigned had an extremely dirty tub/shower with some weird substance on the tub floor. After reporting it to the front desk, the person on duty quickly assessed the situation and arranged for me to move to a different room, which was clean. The staffer continued to check on me to make sure everything was good with the second room.

Friends_and_family Family

2/10

Poor

10 Oct 2025

Amelia

Will never stay at this place again!!!

Leisure

2/10

Poor

01 Oct 2025

Detricia

This hotel requires significant improvements in various aspects. The bathtub was visibly stained with dirt, indicating a lack of cleanliness. While it is evident that the hotel is attempting to modernize, the bathtub should not be in such a state. Holiday Inn maintains a respectable standard, and this hotel falls short of that expectation. In my opinion, it resembles a Motel 6.

Partner

2/10

Poor

27 Sep 2025

Kiandria

The room wasn’t clean I was told it was a remodel room. Still had paint on the tub. The floor was dusty the tv and ac kept going in and out

6/10

Pleasant

23 Sep 2025

Yiu Fai

I booked based on he IHA group since I have stayed at their hotels before and it normally don’t have a high expectation but i was a bit disappointed this time.

First, i checked in late at night. The lighting in the lobby was horrible with with really harsh white lumens and apparently they are doing a renovation which I was not discolored at the website! They have drop cloths covering some walls and.down temperature furniture… I was shocked and kept asking myself if I was the right hotel!!! The Conceige came when I rang the bell ( is this a motel? and there was no one at the counter.

8/10

Excellent

22 Sep 2025

Anthony

Service and accommodations were fine, but major complaint was that there was a lot of noise in the hallway with doors slamming, screams, and the noise carried on into late night. Also, tv was complicated to turn on, with having to use two remotes and figure out which tv settings ti get a signal. Front desk clerk apologized and said they are in process of changing over the cable and app features for streaming services. Maybe that issue will be solved soon. As for noise at night, perhaps it was just the other guests being loud, but it seemed extraordinarily loud outside the door to my room during my stay.

6/10

Pleasant

19 Sep 2025

David

Dogs in the room next door woke me up at 1 AM and barked off and on ubtil 2 AM. Suggest they cahange their pet policy..
Otherwise, this was as pleasant as the last times i stayed there. Staff was very apologetic.

4/10

Poor

17 Sep 2025

April

Someone was in our unit at check in

6/10

Pleasant

14 Sep 2025

Maricelda

Mini fridge not cold. Tub stopper
Broke. Tv didn’t work.

4/10

Poor

05 Sep 2025

Yazanel

Will be coming back

Came from out of town for a doctor’s visit. The room was humid first time walking in. The TV stop working a few hours after checking in. Tried to call down to the desk and the phone didn’t work and yes I did check that it was plugged in. Next morning, went to take a shower and the there was very little water flow from either faucet. Informed the desk person when checking out and they couldn’t or maybe wouldn’t offer any discount.

Friends_and_family Family

6/10

Pleasant

02 Sep 2025

Sathishkumar

Wifi was not working in my room ,upon reporting that no action was taken. Cold water in the tub was very very less, only hot water was coming due to this we should be very careful while opening the water, otherwise you are gonna to burn your hands. Cold water is very very less. I could not able to do my work in hotel due to WiFi was not working then I have to leave early. PLEASE FIX WIFI AND WATER ISSUES THESE ARE NOW BASIC AMENITIES.

Leisure Family_with_children

10/10

Exceptional

01 Sep 2025

Jeffrey

would stay there again

Leisure Self

4/10

Poor

31 Aug 2025

Verified traveler

Disappointing

The overall appearance of the hotel and part of the room was disappointing. The bathroom was in poor condition and not very clean (the shower). The light in the bathroom made a horrific noise. Ice machine in the hall was not functioning. The smoke detector in the room looked like it might not be connected. We have always been very happy with Holiday Inn but this did not feel like a Holiday Inn.

Partner

8/10

Excellent

26 Aug 2025

Michael

It was very pleasant

Leisure Partner

10/10

Exceptional

19 Aug 2025

Raquel

Great place

2/10

Poor

15 Aug 2025

tina

When we checked in the toilet would not flush they didn't fix it until the next day there was blood stains on comforter housekeeping never came and cleaned it made beds ,they were remodeling and paint fumes were awful.We stayed there due to I had surgery at 5 am down the street I was up all night with neighbors fight and a women screaming on and off for hours

Business Partner

10/10

Exceptional

14 Aug 2025

Marston

the staff is always great the hotel is still undergoing renovations

Business_and_leisure

4/10

Poor

09 Aug 2025

Abhijeet

There were roaches in our room and I hate the old 90s AC

Business_and_leisure Partner

4/10

Poor

07 Aug 2025

Wendy

Won't stay @ this particular Holiday Express again

When we entered the hotel lobby it had a very musty smell. The clerk at the desk reeked of cigarette smoke because he was out smoking on the walk where the handicap parking spaces are. We got up to the room fine but there were spots on the comforter meaning they eitherndid not get them clean or they had not been changed. When we got in thenrestroom there wasnonly 1/2 a roll of toiletnpaper. The drain on the bathtub was diety lookingnlike it had not been cleaned and I knkw they turn the a/c units off during the day but here in Texas you need to have them setnon something, even 78 or 76 so you can be half way comfortable instead of sweating waiting for thenroom to cool off. The breakfast was bread (to toast, bagels, muffins, yogurt, powdered eggs, bacon, sausage, yogurts and juices. They had already taken the pancakes or waffle stands taken out of the breakfast area and they were tonserve until 9:30 !,# we wentndown around 8:45.

Self

2/10

Poor

05 Aug 2025

Cory

There’s no lights in the parking lot. Tv don’t work . Not like pics

Leisure

6/10

Pleasant

29 Jul 2025

Marion

Ceiling needed paint, makeshift electrical stuff was coming off the wall. As you look out the window tiles were missing on the roof. Poor condition.

Business

4/10

Poor

29 Jul 2025

Desiree

I went to the pool and there were children blowing snot in it. The uncle was cheering it on and saying how stringy and long it was. I did not get in.
The tub filled up with water and took forever to drain. Ankle deep water during my shower.
The linens on the bed had tears in them and there was writing on the wall outside of our room in permanent marker. The elevators had missing number on the buttons and the breakfast was mediocre.

Family

8/10

Excellent

23 Jul 2025

David

Clean,in the process of being updated. Staff were all very friendly and helpful. Breakfast was good, no waffles though, only disappointment for me. Ill stay there again....

Business_and_leisure Self

8/10

Excellent

20 Jul 2025

Mary

Stay was good, beds were comfortable. Breakfast was good. Carpets look worn. Carpet freshener was pretty strong smelling.

Leisure Family

2/10

Poor

15 Jul 2025

Vince

Overall this hotel should not be open until the complete renovation is done. Only the 1st floor and lobby area are nice. I had two rooms on third floor. The bathrooms were dirty. The tubs needed to be replaced. We had to clean both bathrooms before we could use them. The mattresses in one room smelled as if someone had left human waste on them. Some of the appliances did not work. Outside of the lobby area near the bench, rats were seen running around on the ground and even one inside the hotel lobby area.

The good thing about this hotel was the day staff. In spite of the problems, they made every effort to make our staff as good as possible. However, the night staff should not be in customer service. She was rude and dismissive.

I believe if given the proper time to complete the renovations, this hotel could be good!

Leisure Family