Holiday Inn Express Frisco Legacy Park Area By IHG

United States , Dallas - TX
Frisco, 3400 Parkwood Boulevard
Show on Google | Map

100 reviews shown

4/10

Poor

21 Jun 2026

Rabekah

Our first room had a door that would not lock so you could walk in without a key. The second room had dirty bedding. The third room had a wet carpet by the air conditioner. I do not recommend.

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Daniela

Tv in room was not working. I asked about the WiFi and it was not working.

Partner

2/10

Poor

18 Jun 2026

YELI

Al llegar al.hotel.me cobraron 50 dolares adicionales que serian reembolsado al.dia siguiente y estas son horas q no lo han hecho..

Family_with_children

10/10

Exceptional

15 Jun 2026

Marlie

Very clean and nice stay

4/10

Poor

14 Jun 2026

Cleveland

Location and outside nice

Family

6/10

Pleasant

14 Jun 2026

Donald

On Saturday, we lost water, completely. Television channels are limited, my room had someone's false eyelashes on the air-conditioning unit, no shower curtain liner, so .y first shower, I flooded my bathroom. Breakfast was plentiful.

Self

8/10

Excellent

11 Jun 2026

PENNY

The halls were extremely hot as well as the elevator. Lobby wasn't much cooler. In the rooms you could regulate your temperature.

Self

2/10

Poor

08 Jun 2026

Brian

The they/them that was working the front desk upon arrival was not welcoming or helpful with an attitude problem.
The door on the room didn't want to latch when closing. You would literally have to SLAM the door to get it to securely latch. The restroom door was the same.
The bed was decent and the breakfast was good.

Family

4/10

Poor

08 Jun 2026

Victoria

Dirty shower, the tv didn’t work for me nor in my sister in law’s room, housekeeping skipped her but definitely went to other rooms. The staff was not friendly and they were unprofessional in demeanor.

Friends_and_family Family

6/10

Pleasant

06 Jun 2026

Ronald

For the amount I paid for this property I expected it to be top notch but I could tell the room wasn’t as clean as I expected. Parking was good and the breakfast was good.

Self

10/10

Exceptional

04 Jun 2026

Tiffany

Great place to come to. Make you feel comfortable, great breakfast and close by everything.

Self

6/10

Pleasant

29 May 2026

Larry

When we got to the hotel the attendee was in the lobby on his phone, not overly attentive. We had trouble understanding him and he did the bare minimum to get us on our way to our room. The room had a shelf in the shower that was taped on with multiple strips of blue tape, apparently trying to repair it. We had 2 beds. One bed was missing the top sheet and the other bed was missing the bottom sheet. The room appeared fairly clean. The internet in the evening was almost and sometimes nonexistent. When we tried to call down to the desk, the phone would not work. The breakfasts were good. We probably will not stay there again.

Partner

10/10

Exceptional

29 May 2026

Haibo

My stay at this hotel was absolutely fantastic. The room was clean, comfortable and well‑equipped. The staff were friendly and helpful, and the overall experience was wonderful. I would definitely come back again.

Friends_and_family Friends

2/10

Poor

27 May 2026

Tyrone

The dirtiest hotel I’ve ever stayed at. I have traveled for work and fun for the last ten years and maybe stayed at 200 hotels. This is by far the biggest scam. The staff know the hotel is bad and not clean and they don’t care. The guy literally told me that the pictures were old and the hotel is not well maintained. Big bugs, dirty sheet, smelly rooms, leaking ceilings the whole nine. I asked for refund and they said it would not process for a week. I will be disputing this stay.

10/10

Exceptional

26 May 2026

David

Comfortable bed!

Family

2/10

Poor

25 May 2026

Rachele

Front desk took 20 minutes to come back from wherever they were to check us in. Asks for extra towels, never got them. Whole hotel smelled of body odor and food.

Partner

2/10

Poor

25 May 2026

Drew

One of the dirtiest hotels I’ve stayed in…and the army used to put me up in very questionable places but this was worse. Toilets looked like they were still stained, carpets stained everywhere. Bathroom was bad all around. Sheets, pillows and towels seemed fine tho.

Self

2/10

Poor

23 May 2026

Carmen

Remind we checked in notice the smells in the hotel. When we boarded the elevator, we noticed the elevator was very old. The button were broken. It was kind of scary. When we got to our room, few tiles not swept bathtub damaged. I could tell the room had not been swept or vacuumed at all for a long time. A deposit was collected from us, which is supposed to be refunded, I think we should be refunded more. A room was never cleaned or at least request to have it cleaned. No new towels we had to use the same ones over again. We will never stay at this hotel again.

Partner

10/10

Exceptional

23 May 2026

Magen

Not the nicest hotel but we had a great stay

2/10

Poor

14 May 2026

Steven

Bad experience checking in... TV didn't work and bad experience checking out.

Self

2/10

Poor

13 May 2026

Pollyanna

Unfortunately, the bathroom was dirty and grimy, and there was a bad smell in the room.

Family_with_children

10/10

Exceptional

12 May 2026

Siva priya

Highly Recommended Excellent Stay – 5/5

We had a very good experience at Holiday Inn Express Frisco Legacy Park Area by IHG.

I traveled with my parents, and they felt peaceful, comfortable, and very happy with the stay. The environment was quiet and excellent for families.

CLEAN ROOMS – The rooms were clean and well maintained, and the restroom was also very clean and comfortable. Everything was organized properly, which made our stay pleasant and relaxing.

STAFF – The front desk staff were very friendly, welcoming, and helpful. They made the check-in and overall process smooth and easy. We truly appreciate their kindness and professionalism in receiving us. They were also very attentive in assisting my parents whenever they needed anything and always spoke in a warm and friendly manner. When we first arrived and felt very thirsty after traveling, they kindly provided us with water bottles when we asked. Their support made us feel comfortable and well taken care of throughout our stay.

BREAKFAST – We enjoyed a healthy and delicious breakfast during our stay. The breakfast options were fresh and satisfying for the whole family. It was a great start to our day.

Thank you to the front desk team and all staff for making our stay smooth and comfortable. We truly appreciate your hospitality and would happily stay again.

Wishing you a wonderful year ahead filled with success and happiness 😊👍

Family

10/10

Exceptional

09 May 2026

Rene

Very nice

8/10

Excellent

04 May 2026

Miguel

Staff was friendly, property conditions

2/10

Poor

04 May 2026

Sergio

I had a very disappointing experience during my recent stay. After a 6-hour flight, I arrived at the hotel around 9 PM expecting a smooth check-in, but that was not the case.
The front desk associate working the night shift was rude and showed no basic customer service. While I was waiting, he didn’t acknowledge me or say he would be with me shortly.
When I was finally checked in, I was given keys to an occupied room. This is a serious safety concern—had the guest inside reacted differently, the situation could have escalated dangerously. I returned to the front desk, and instead of apologizing, I had to wait again while he assisted someone else.
Afterward, I was given a second room, but the hallway smelled strongly of dirty diapers, and to make matters worse, that room was also occupied. At this point, I was extremely frustrated, as all I wanted was to rest after traveling.
Only then did he apologize and assign me another room. I requested a quieter location away from a crying baby nearby, but he told me that was the only option. To top it off, he made an inappropriate comment suggesting I was being cheap and should stay at a higher-end hotel if I wasn’t satisfied.
This entire experience was unacceptable—between the lack of professionalism, safety issues, and disrespectful behavior, I would not recommend staying here.

Self

4/10

Poor

02 May 2026

Chris

Our room should have never been rented out. It appeared to still be under construction with drywall mud all over the ceiling, electrical outlets not working and the ones that did had a large extension cord to run them. The floor in the bathroom by the tub felt like we were going to fall through the floor and the elevators were filthy. The lobby was nice but everything else was gross and not to Holiday Inn standard

Friends_and_family Family

2/10

Poor

29 Apr 2026

PIERRE

Avi was very nice the rest of the hotel was a mess

Family

4/10

Poor

28 Apr 2026

Hilary

The facility in general is in need of major updating. Paint on room entry doors badly worn. In our room #115, there was water in the carpet near the bed, the toilet leaked, the clothes hanger on the inside of the bathroom door was falling our and more. There was also a semi truck parked in the lot adjacent our room that for our entire time in the room had it's generator running delivering a low whine on a continuous basis.

Best rating for this facility is 2. A lot of updates needed.

Friends_and_family Family

4/10

Poor

27 Apr 2026

Joshua

Quite possibly the worst room I’ve ever stayed. The door to enter the room is metal and beaten. The bathroom looks like it was completed by a couple of feral coyotes. My window view was of the dumpster. The walls were thin; I heard every step by the herd of elephants above me, and every crying moment of the babies next doors. The bathtub had standing water. Incredibly disappointing. The tv was blurry 1/2 the time. Saving grace, the morning coffee was very good. The staff was totally underwhelming. No greetings on check in, the desk was mostly unattended. Never said hello when I passed. Terrible experience.

Self

10/10

Exceptional

26 Apr 2026

Iara

Clean

6/10

Pleasant

25 Apr 2026

Kathleen

Property was just not well maintained. Stained toilet lid, patched painted areas in several places in the room, several places that needed to be patched & painted. Attempted to check in at 4:30pm , no one at desk & four other people waiting to check in. Waited 15 minutes but then left to attend an event.

Self

2/10

Poor

22 Apr 2026

Prachi

4/10

Poor

19 Apr 2026

Monty

We arrived in the evening and about 75% of the outside lights were not even lit. It was dark under the arrival awning and the lights that were on, were faint and flickering. The hotel had that musty dirty smell like cheap motels do. The tv wouldn’t work and it turns out, they don’t have cable and the internet wasn’t working to view Netflix. They only had a few higher up antenna channels, but no local channels. The window did not have curtains, only sliding blinds that did not go all the way to the edge of the window. We were on the ground floor and you could see right into our room. Once we turned the lights out, a ray of light from outside cast directly across the pillows. We had to sleep with our heads at the foot if the bed. I cut my foot on a rusty nail that was sticking out of the floor by the window. Had to get a tetanus shot the next day. There was a side door that was broken and had the arm hanging down from the top. It was not blocked off for use, but instead had a sign stating that if you use it, it could be dangerous. People were using it anyway. I had a conversation with a man outside who also stated he had never expected a holiday inn express to be so terrible. When we checked out at 5am, there was no desk clerk to be found. Overall, I wouldn’t recommend staying here for the price!

Friends_and_family Family

2/10

Poor

17 Apr 2026

Siera

1st room was nasty. Hair everywhere and dirty bedding on the bed. 2nd room wasn’t much better. They a/c wouldn’t hardly cool even on the lowest settings and had leaked everywhere. There was mold on the carpet by the leaking a/c. The entire hotel smelled like sewage.

Friends_and_family Family

4/10

Poor

11 Apr 2026

Maurice

Not clean

10/10

Exceptional

09 Apr 2026

Sergio

I love it

Family_with_children

4/10

Poor

08 Apr 2026

Sandra

Sloppy maintenance; dirty; paint buckets, paint splatter, and trash strewn about. Positive for this hotel is the location.

Friends_and_family Family

2/10

Poor

02 Apr 2026

Ineye

This hotel should be removed from Expedia. The staff will steal money from you. There are cockroaches and blood in your bed. Plus mice running around.

Business

6/10

Pleasant

30 Mar 2026

Kathi

Outdated property but beds were comfortable. They allowed me to check in early which was nice but had to pay early check in fee in cash which was a bit odd. TV didn’t work and they tried to fix it but said to wait for maintenance man, who never showed up.

Family

4/10

Poor

28 Mar 2026

Ryan

The hotel is in a good location. Lobby had a funky smell. Our bathroom was not very clean. It looked like my 12 year old did the paint job. Tub faucet ran all night... not a drip but steady stream. Time for check out, the front desk person did not ask how our stay was at all. I asked for a receipt and said their printer was broke so no way of getting one.

Friends_and_family Family

4/10

Poor

16 Mar 2026

Roberto

Old smell stall not welcoming

Family_with_children

4/10

Poor

12 Mar 2026

Isaias

I don’t know if that property was under construction but elevator was falling apart my bathroom was dirty and door didn’t lock at all it was windy and windows we glass was so thin i could hear everything

Family_with_children

10/10

Exceptional

12 Mar 2026

Elva

The place and staff were geeat. The stores were nearby and overall it was great.

Partner

4/10

Poor

08 Mar 2026

Juan

Overall room was good for sleeping, shower,restroom and keeping drinks cool in mini fridge. Going through renovations so it was kind of dirty. Floor molding was off, shower kept leaking, toilet was leaking on inside so it kept filling up every 20 minutes. I also had to kill a couple cockroaches too

Self

10/10

Exceptional

06 Mar 2026

Ornanik

Overall clean, convenient to where we were going and event we were attending. Feels safe when going in and out.

Friends_and_family Family

4/10

Poor

04 Mar 2026

Tammy

The bathroom was very outdated and dirty. The lobby was clean, and overall I enjoyed the breakfast.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Debra

Great location. Easy to make reservation.

Self

2/10

Poor

02 Mar 2026

Shannon

Absolutely filthy and in disrepair. The door to the room did not close properly. There was light coming from all sides of it. There was no way to close the door quietly as it had to be pulled shut, and so you could hear everyone's doors being slammed closed during all hours of the night. The back of the bathroom door was filthy. Something had been splattered on the back of it and was not cleaned. Something brown had dripped on the wall inside the shower. There was mold on the inside of the shower curtain. Our bath towel had a hole in it, and the duvet cover was shredded underneath of it in two different places, and had stains on the top. The toilet paper holder was hanging off the wall by one screw. There was notable crud and hair all over the bathroom floor, as you could tell it had not been cleaned. The whole place is in need of some major cleaning and renovating. The only bright spot was that the front was very clean and newly remodeled, and the staff that we encountered were very friendly. We didn't even try the complimentary breakfast, as I would not eat anything that came out of this hotel.

Family_with_children

4/10

Poor

28 Feb 2026

Aaron

There was a permanent yellow urine stain on the toilet. There was a hair that did not belong to me on the countertop of the bathroom that went untouched even after room service cleaned. There were dead bugs and dust in every corner of the room. One was clearly on the ac unit that the room service did not clean. The couch had several stains. The TV was off centered. You could truly tell that this building was old and should be condemned.

Self

6/10

Pleasant

28 Feb 2026

Senen

Room condition was average. Tub had a nasty stain on the tub’s drain area

Partner

2/10

Poor

28 Feb 2026

Lyndi

The elevator was gross, there was food all over the floor. The floor number buttons were pealed off the elevator. The side door to exit the hotel stayed open even at night, I feel this is unsafe. My room had trash from the coffee area opened.

The room door was hard to open and close, and wouldn’t close unless you pushed on it really hard.

When needing something from the front desk no one was around, I tried to ring the bell but the bell was broken.

Self

4/10

Poor

27 Feb 2026

Alex

Staff

Family_with_children

6/10

Pleasant

26 Feb 2026

JAMES

Average

4/10

Poor

26 Feb 2026

Shelia

This hotel is very run down.

Partner

10/10

Exceptional

24 Feb 2026

Elias

Excellent atention

Friends_and_family Family

8/10

Excellent

23 Feb 2026

Arnie

Staff were incredibly friendly and helpful.

Family_with_children

4/10

Poor

23 Feb 2026

Jacob

Reserved a room with 2 queen beds. Upon arrival was told no such room was available. Was offered single king and fold out for three people. The fold out was covered in crumbs, th

4/10

Poor

22 Feb 2026

Rita

No hot water from shower. Roaches in bathroom

2/10

Poor

21 Feb 2026

Rajaram

The room which was booked, 2 queen beds, was not available. Hotel had given it to someone else. In that place they offered another room which worst , not ready and full of crap.

Partner

4/10

Poor

21 Feb 2026

Sylvia

No towels in room
Took over 30 minutes to get some
Hand towels that were there had makeup on them but they were folded as they were not used.
Smelled like cat litter in entrance of hotel.
Pictures from on line booking were not as the look of the lobby. Very spares with furniture seemed like a lot missing.

8/10

Excellent

19 Feb 2026

Rolan

Under renovation, so there was plenty of dust and things in need of repair, but staff was friendly enough and my room was good. Apparently not all were as fortunate.

Business

10/10

Exceptional

19 Feb 2026

Edith

Nice and clean

4/10

Poor

18 Feb 2026

Monica

Cancel my room the breakfast was nasty. The TV didn’t work. They was opposed to cancel this bill. I still have not heard from management at all.

6/10

Pleasant

17 Feb 2026

Ashley

Outdated

Business Family_with_children

4/10

Poor

15 Feb 2026

Mary

We were given a room that did not match our booking so we didn’t have beds for everyone. Front desk cleark tried to be helpful, but said that this is what happens with booking on third-party sites. Hotel was full, but we were at least given another room the second night.
Then they gave our room to someone else and strangers were in our room when we returned from lunch

Friends_and_family Family

10/10

Exceptional

12 Feb 2026

Joyce A

Nice staff.

Partner

2/10

Poor

11 Feb 2026

Jesus

Room looked like it was under construction smelled dirty and bathroom was falling apart

Business Self

4/10

Poor

08 Feb 2026

Mary

Night time was horrible. The roll down shade was not working. The first shade was down but the one behind it to keep the light front the parking lot shining inside the room was not working. Therefore, there was a lot of light coming through the window making it difficult to sleep. The shower kept dripping even after it was turned off. The coffee maker did not work. In the breakfast area, the floor was uneven & a mat was used to cover the area. I trip over it. Needless to say, we won’t be staying there again.

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Margie

Room was clean and very comfortable. Will definitely recommend a stay there

Partner

4/10

Poor

05 Feb 2026

Mirza

Condition of room, I have to change tjr room after 1st day stay because WIFI was not working on the 3rd floor. In 2nd room the washer faucet will drip and will not stop.

Leisure Self

4/10

Poor

03 Feb 2026

Phillip

There was food left in my room after checking in.

Business

6/10

Pleasant

02 Feb 2026

Duane Kirby

Started off by making several trips to get key card to work on room door.Staff was very nice behind counter. Bathroom caulk around tub was cracked and broke up. Exhaust fan in bathroom made noises and need lent removed. Looked like remodel was in progress. Smelt weed on several occasions in hallway.

Business

8/10

Excellent

28 Jan 2026

Jim

Rooms are nice, clean and well kept. Very nice staff

10/10

Exceptional

26 Jan 2026

Louis

Clean room

Leisure Family

4/10

Poor

21 Jan 2026

Tiara

Parking and check in was good. The door to our hotel looked beat and there were large gaps between the door and frame, so it looked like the door was not closed all the way. One of the wash towels had a bug in it. The water for the shower did not get hot and the fan to the A/C rattled continously. It felt like they gave us the worst room available. We love Frisco as this is a great area but the room and overall stay was very disappointing.

Friends_and_family Family

4/10

Poor

12 Jan 2026

Sheia

Breakfast was subpar at best, my sheets in room weren't clean, also AC wasnt working properly

Friends_and_family Family

4/10

Poor

01 Jan 2026

Damien

For the area that this hotel is in, it needs a major overhaul & upgrades! Everything is very old and out of date!

Friends_and_family Family

6/10

Pleasant

01 Jan 2026

lance

The entire place smelled horrible. Very old elevators were dirty. Room was okay nothing fancy very no frills but clean. Give it three stars but will not stay again.

Leisure Self

10/10

Exceptional

29 Dec 2025

Brian

Clean room; great location; awesome experience.

Leisure Self

2/10

Poor

27 Dec 2025

Gina

It was pitch dark no street lights we were super tired ready to crash staff wss slow, sick and coughing openly. Structural damage shower dripping, rusted and cracked. Tv didn't work, very outdated

Leisure Family_with_children

2/10

Poor

27 Dec 2025

Alton

The room was horribly kept. There was paint and structural damages everywhere.

Leisure Family_with_children

8/10

Excellent

25 Dec 2025

Brian

Checkin was good, building was clean, breakfast was good quality. They lose a star with wear to the bedding and chips in the tub.

2/10

Poor

22 Dec 2025

Souvik

Substandard room

Business Self

8/10

Excellent

20 Dec 2025

Cesar

Parking excellent. Looked safe. Large room. Breakfast area clean and neat

Self

2/10

Poor

19 Dec 2025

Cecilia

Bath tub dirty, ac disgusting, musky.. terrible

Leisure Family

8/10

Excellent

19 Dec 2025

EBON

Room was small but really appreciated roll in shower as I cannot step over tub to get in that style. Liked clean towels every day without having to ask for them.

Partner

6/10

Pleasant

14 Dec 2025

Ruben

great appearance and nice room. Room next door was up till 3AM and walls are thin...not much sleep. Good breakfast buffet.

Friends_and_family Family

4/10

Poor

14 Dec 2025

Americo

We stayed on the first floor, and some areas appeared a bit worn and not well maintained. The room itself was reasonably clean; however, the bed sheets had an unpleasant odor, which affected our overall comfort.

Leisure Family

2/10

Poor

11 Dec 2025

Gary

The fire alarm went off in the middle of the night. No directions from the staff. I was told by the staff the next morning that i would be partially reimbursed for the inconvenience. After a week i called back and was told that it wasn't their fault and they wouldn't have said that they would partially reimburse me. They lied.

Business Self

10/10

Exceptional

10 Dec 2025

jessica

Very good

10/10

Exceptional

09 Dec 2025

Jorge

Good breakfast, nice room, clean.

Leisure Family

2/10

Poor

09 Dec 2025

Apurv Raj

Checking was easy. Breakfast was decent. The only concern is the bedsheets and comforter it was old and torned, towels had stains and old.
The Business owner need to put the fresh and new sheets and towels.

Business

6/10

Pleasant

08 Dec 2025

Ronald

Hotel was dated. Broken elevator. Room door would not lock. In room safe did not work.

Business_and_leisure Self

4/10

Poor

08 Dec 2025

MISSTE

There was an \"Excuse the Mess\" type of sign for to renovations happening, but...... there were so many things not relatd to renovations that needed immediate attention. We had to get a second room because the first one had no power on one side of ths room (lights, plugs, nothing had power). Plus it was cleanish, but needed some attention. We got to our second room that had working power. The trim on the door was pulled loose from the wall. The bathtub looked dirty, but I believe it was just alot of wear and tear showing. Walls paper thin. Also beware of the tv situation. It is not easy to use and takes some time to figure out. If the volume randomly stops working, you have to push a reset button on the back of the tv to get it to work again.
And the smell....the lobby smelled like sulfur and one of the elevators seemed like sour milk.
Breakfast was ok. Nothing fancy.
We will not stay there again. Hope your experience is better than mine.

Friends_and_family Family

2/10

Poor

07 Dec 2025

D NATHALIE

The facility was horrible. The elevator not working the room key not working I had to use the stairs multiple time from the fourth floor to go lay my complain to the front desk staff. I almost got locked up in the elevator. It was really bad. I had to checkout before my due day because I did not know what will be the next thing that ill go bad. I need a refund.

Business

10/10

Exceptional

06 Dec 2025

Sandeep

Business

6/10

Pleasant

28 Nov 2025

Mary

Well room was okay. First night we could hear people walking all night in room above us. Every time you flush the toilet it sounded like a boat horn!

Friends_and_family Family